Consumer

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New vehicle (manufacturer's) warranties When you buy a new vehicle the manufacturer will "guarantee" the vehicle, usually for a limited period of time, provided the vehicle is used correctly. This guarantee is known as a manufacturer's warranty or 'express warranty' because it is 'expressed',...
Buying a vehicle
When you buy a vehicle from a dealer, it will come with a warranty - a manufacturer's warranty if it is new, and a statutory (dealer's) warranty if it is second-hand. Note: Older second-hand vehicles and some types of vehicles may not be covered by statutory warranty. All vehicles, both new and...
Buying a vehicle
There are a number of places where you can buy a vehicle. Each has advantages and disadvantages. Buying from a dealer Buying a vehicle from a licensed motor vehicle dealer is the safest way and provides some real advantages. The dealer is obliged by law to guarantee that there is no money owing on...
Buying a vehicle
The Code of Practice also places requirements on other businesses that supply fitness services, such as gym, aerobics and aqua aerobics instructors and personal trainers. For all such businesses, false and misleading statements are prohibited in respect to: fees charged all sales advertising...
Gyms
Fitness centres and fitness suppliers must provide information to clients on how to lodge a complaint and are required by the Code of Practice to deal with clients' complaints. If you have a concern or complaint, make a formal complaint to the business in the first instance. They must: Try to...
Gyms
If you want to cancel your membership agreement (after the 48-hour cooling-off period ends) you will need to check the specific details of your agreement to find out the circumstances in which you may end it. Different centres have different policies for ending membership agreements. For example,...
Gyms
You have 48-hours to cancel your membership agreement The cooling-off period means you can cancel your membership agreement, without needing to give a reason, during the 48 hours immediately after both you and the fitness centre signed the agreement. The fitness centre must give you a copy of the...
Gyms
Things to consider before signing a membership agreement Your fitness centre 'membership agreement' is a legally binding contract and must be in writing. You must be given an opportunity to read the agreement and the rules of the fitness centre before you sign up. The centre must also have a copy...
Gyms
Pre-paid membership agreements Under pre-paid membership agreements, you pay the full amount of the membership at the start. Pre-paid arrangements are limited to 12 months payment in advance. Pre-paid agreements can be cheaper than other options. However, if the fitness centre goes out of business...
Gyms
Information about the Fitness Industry Code of Practice The Fitness Industry Code of Practice has been operating in Western Australia since 1 January 2005 Fitness Industry Code of Practice - An Overview for the Fitness Industry The Department of Mines, Industry Regulation and Safety enforces the...
Gyms

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Publications

Application for occupancy permit strata
Building Commission
Form – application
14 May 2014
Occupancy permit
Building Commission
Form – application
08 Mar 2018
Application for occupancy permit
Building Commission
Form – application
14 May 2014
8 March 2019 current version Notice of cessation
Building Commission
Form – application
23 May 2019
Demolition permit
Building Commission
Form – application
14 May 2014
8 March 2019 current version Application for demolition permit
Building Commission
Form – application
23 May 2019
Building permit
Building Commission
Form – application
14 May 2014
8 March 2019 current version Certificate of design compliance
Building Commission
Form – application
23 May 2019
8 March 2019 current version Application for building permit – uncertified
Building Commission
Form – application
23 May 2019
8 March 2019 current version – Application for building permit – certified
Building Commission
Form – application
23 May 2019

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Announcements

An unlicensed motor vehicle dealer has been ordered to pay a total of $27,757 by the Armadale Magistrates Court after being found guilty on 27 March 2018. Mark Anthony Lambley , who mostly operated in Kelmscott, was fined $5,000 and ordered to pay $22,757 in costs. He bought 36 motor vehicles at auction and on-sold 12 of them between April 2013 and June 2014 without a licence, in breach of the...
Consumer Protection
Media release
28 Mar 2018
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 146.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 27 March 2018, most Puma sites are increasing their ULP price to 151.9 cpl (an increase of 27 cpl). Most Caltex Woolworths, Caltex, BP and Coles Express sites are increasing...
Consumer Protection
Media release
26 Mar 2018
Background: The Commissioner for Consumer Protection has issued a warning and advice to WA's plumbing industry. Commissioner’s Blog: Upselling could land plumbers in hot water Video and FAQs: https://youtu.be/4VUu0Dl2ytk It comes after a large number of complaints and enquiries over the last six months, which indicate some plumbers / plumbing service providers are attending properties to carry...
Consumer Protection
Media release
26 Mar 2018
A Perth city real estate agency and its licensee have been reprimanded and fined a total of $5,000 by the State Administrative Tribunal (SAT) over offences relating to their property management practices. South Coast Realty (WA) Pty Ltd , trading as Rental Solutions of Hay Street Perth, was fined $3,000 for eight offences under the Real Estate and Business Agents Act and the Code of Conduct which...
Consumer Protection
Media release
23 Mar 2018
The department is currently experiencing call quality issues, including calls dropping out, with telephone services to its Cannington office. This problem affects all numbers, including 1300 ones. If you are trying to contact a branch or business unit situated at our Cannington office, we recommend that you email your query to them using the relevant email address found on our Contact information...
Corporate
Department News
20 Mar 2018
Scammers are targeting Western Australians on social media and dating websites, attempting to extort money from them after recording and receiving sexually explicit videos and photographs. The scammers threaten to post the videos and photographs on the internet and also send them to family, friends, partners and employers, demanding their victims pay between $500 and $5,000 via Western Union...
Consumer Protection
Media release
20 Mar 2018
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 145.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 20 March 2018, most Caltex Woolworths, Puma, BP, Coles Express and Caltex sites are increasing their ULP price to 149.9 cpl (an increase between 22 cpl and 27 cpl). Also, all 7-...
Consumer Protection
Media release
19 Mar 2018
A 37 year old Busselton man has been fined $2,000 and ordered to pay costs of $200 by the Busselton Magistrates Court for buying and selling motor vehicles without a licence. The man, who was granted a spent conviction, pleaded guilty on 13 March 2018 to buying and selling a total of 24 vehicles between December 2015 and January 2017 while not being licensed, in breach of the Motor Vehicle...
Consumer Protection
Media release
16 Mar 2018
Commerce and Industrial Relations Minister Bill Johnston today announced the winners of the Western Australian Consumer Protection Awards 2018 at the University Club of WA. The awards ceremony, held on World Consumer Rights Day, recognises the achievements of individuals, businesses, local governments and the media that have increased awareness of consumer issues. Former Pilbara Community Legal...
Consumer Protection
Media release
15 Mar 2018
A Boulder mechanic has been banned from holding a certificate to work in the motor vehicle repair industry in WA for two years by the State Administrative Tribunal (SAT) after failing to inform Consumer Protection about his criminal charges and convictions. Matthew Lawrence Elmer , who was also reprimanded by the SAT, failed to disclose criminal charges in his application for a repairer’s...
Consumer Protection
Media release
14 Mar 2018

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