Consumer

Topics

Consumers must be provided with an itemised bill if they request one. The supplier must give the consumer the itemised bill, without charge, within seven days of the request. It must be expressed in plain language, legible and clear. A consumer can ask a supplier for an itemised bill which shows:...
Receipts
New vehicle (manufacturer's) warranties When you buy a new vehicle the manufacturer will "guarantee" the vehicle, usually for a limited period of time, provided the vehicle is used correctly. This guarantee is known as a manufacturer's warranty or 'express warranty' because it is 'expressed',...
Buying a vehicle
When you buy a vehicle from a dealer, it will come with a warranty - a manufacturer's warranty if it is new, and a statutory (dealer's) warranty if it is second-hand. Note: Older second-hand vehicles and some types of vehicles may not be covered by statutory warranty. All vehicles, both new and...
Buying a vehicle
There are a number of places where you can buy a vehicle. Each has advantages and disadvantages. Buying from a dealer Buying a vehicle from a licensed motor vehicle dealer is the safest way and provides some real advantages. The dealer is obliged by law to guarantee that there is no money owing on...
Buying a vehicle
The Code of Practice also places requirements on other businesses that supply fitness services, such as gym, aerobics and aqua aerobics instructors and personal trainers. For all such businesses, false and misleading statements are prohibited in respect to: fees charged all sales advertising...
Fitness industry
Fitness centres and fitness suppliers must provide information to clients on how to lodge a complaint and are required by the Code of Practice to deal with clients' complaints. If you have a concern or complaint, make a formal complaint to the business in the first instance. They must: Try to...
Fitness industry
If you want to cancel your membership agreement (after the 48-hour cooling-off period ends) you will need to check the specific details of your agreement to find out the circumstances in which you may end it. Different centres have different policies for ending membership agreements. For example,...
Fitness industry
You have 48-hours to cancel your membership agreement The cooling-off period means you can cancel your membership agreement, without needing to give a reason, during the 48 hours immediately after both you and the fitness centre signed the agreement. The fitness centre must give you a copy of the...
Fitness industry
Things to consider before signing a membership agreement Your fitness centre 'membership agreement' is a legally binding contract and must be in writing. You must be given an opportunity to read the agreement and the rules of the fitness centre before you sign up. The centre must also have a copy...
Fitness industry
Pre-paid membership agreements Under pre-paid membership agreements, you pay the full amount of the membership at the start. Pre-paid arrangements are limited to 12 months payment in advance. Pre-paid agreements can be cheaper than other options. However, if the fitness centre goes out of business...
Fitness industry

Pages

Publications

Western Australia's Building Regulations 2012 (the Regulations) require the owner of a dwelling to have compliant smoke alarms installed: prior to the sale or transfer of ownership; where a dwelling...
Building and Energy
Fact sheet
08 Aug 2019
Drowning is the most common cause of preventable death of children aged 0–5 years. Over the past five years, 16 toddlers have drowned in Western Australia. For every drowning death, it is estimated...
Building and Energy
Guide / handbook
20 Oct 2016
If you are planning to have your roof restored by coating or painting, this fact sheet will guide you through the most common problem areas.
Building and Energy
Fact sheet
22 May 2014
When dealing with building disputes relating to a regulated building service, Building and Energy may require the parties to a complaint to provide further details about the complaint. These further...
Building and Energy
Guidance note
23 Jan 2019
This guide is intended to help you understand the Dividing Fences Act 1961 (the Act) and outlines processes for neighbours to agree on the fence that divides their properties, to determine boundaries...
Building and Energy
Brochure
16 May 2014
Using adjudication to resolve payment disputes Every day, individuals and organisations enter into contracts for building and construction work. Sometimes disputes arise over payment. The...
Building and Energy
Fact sheet
22 Jan 2019
This booklet provides a guide to each stage of building or renovating your home.
Building and Energy
Brochure
16 May 2014
This guide is provided to assist homeowners be aware of the regulated construction requirements and building standards for new homes and to assist those who wish to upgrade their existing homes for...
Building and Energy
Brochure
22 Oct 2015
This brochure will assist owners with the safety aspects of balconies, decks and other external structures which may be of a sufficient height above ground level to put family members and friends at...
Building and Energy
Brochure
16 May 2014
This form includes all the requirements of the Construction Contracts Act and the associated Regulations. Further requirements have been included by the department in the interest of assisting...
Building and Energy
Form – application
22 Jan 2019

Pages

Announcements

The average price of unleaded petrol is set to increase by over 20 cents per litre (cpl) to 150.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 16 July 2019, most Caltex sites are increasing their ULP price to 159.9 cpl (hiking by 30 cpl). Most Caltex Woolworths and Puma sites are increasing their ULP price to 159.7 cpl,...
Consumer Protection
Media release
15 Jul 2019
With Commissioner for Consumer Protection Penny Lipscombe A super bargain promoted via an online pop-up or social media advertisement is just like an enticing shop window display with ‘sale’ signs. It can be hard to pass up the chance of big discounts or low prices but digital impulse buying may mean you get nothing in return for your money. Consumer Protection’s WA ScamNet team is kept busy...
Consumer Protection
Media release
12 Jul 2019
A Balga man has been fined $4,000 by the Perth Magistrates Court on 5 July 2019 after pleading guilty to operating a large car dealing operation without a licence. Wesam Mohammed had bought and sold more than 80 vehicles from June 2017 to August 2018. He was also ordered to pay $426 in costs. In considering the penalty, Magistrate Young took into account the guilty plea and the fact that Mr...
Consumer Protection
Media release
09 Jul 2019
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 149 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 9 July 2019, most Caltex Woolworths and Caltex sites are increasing their ULP price to 156.7 cpl (increasing by between 30 cpl and 31 cpl). Most 7-Eleven sites are increasing their...
Consumer Protection
Media release
08 Jul 2019
Four mobile phone businesses in Perth have had their identities stolen as part of a Facebook scam which is claiming many victims around Australia. The logos, ABNs, contacts and other details of the companies are being used in bogus Facebook Marketplace ads which feature mobile phones for sale at heavily discounted prices. Buyers who respond to the ads are directed to a fake Facebook page and then...
Consumer Protection
Media release
04 Jul 2019
Two men who have admitted being involved in corrupt activities related to vehicle examinations have been reprimanded, fined and disqualified from holding motor vehicle repairer licences by the State Administrative Tribunal (SAT). Alfonso Berardis , a former Director of IPM Enterprises Pty Ltd of Spearwood, was disqualified from holding or obtaining a motor vehicle repairer’s business licence for...
Consumer Protection
Media release
03 Jul 2019
With Commissioner for Consumer Protection David Hillard Ever forgotten to pick up your clothes from the dry cleaner? Or maybe you’ve left your camping gear at a site and never bothered to make the trip back to collect it? When consumers leave goods behind there are procedures that must be followed by traders to legally dispose of the items left in their possession. Consumer Protection is...
Consumer Protection
Media release
02 Jul 2019
The average price of unleaded petrol is set to increase by over 22 cents per litre (cpl) to 149 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 2 July 2019, most Caltex sites are increasing their ULP price to 158.9 cpl (hiking 33 cpl). Most Caltex Woolworths sites are increasing their ULP price to 156.7 cpl, most BP sites...
Consumer Protection
Media release
01 Jul 2019
A major Australian building company and its nominated supervisor have been fined a total of $32,000 after significant roof defects were discovered at two Perth homes. The State Administrative Tribunal (SAT) found that BGC Residential Pty Ltd (BC9769) and Thomas Edmund Starkey (BP14002) breached building registration laws by not properly managing and supervising a building service. In 2016, a...
Building and Energy
Media release
01 Jul 2019
With Commissioner for Consumer Protection David Hillyard Winter is here and the colder temperatures mean products designed to keep us warm are coming out of storage or being purchased. We want you to carefully check electric blankets, hot water bottles and other winter items are in good condition and have not been recalled before you use them. To find out whether an item is on the recall list you...
Consumer Protection
Media release
27 Jun 2019

Pages

Subscribe to Topics
Subscribe to RSS - Consumer