Consumer

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When you buy a vehicle from a dealer, it will come with a warranty - a manufacturer's warranty if it is new, and a statutory (dealer's) warranty if it is second-hand. Note: Older second-hand vehicles and some types of vehicles may not be covered by statutory warranty. All vehicles, both new and...
Buying a vehicle
There are a number of places where you can buy a vehicle. Each has advantages and disadvantages. Buying from a dealer Buying a vehicle from a licensed motor vehicle dealer is the safest way and provides some real advantages. The dealer is obliged by law to guarantee that there is no money owing on...
Buying a vehicle
The Code of Practice also places requirements on other businesses that supply fitness services, such as gym, aerobics and aqua aerobics instructors and personal trainers. For all such businesses, false and misleading statements are prohibited in respect to: fees charged all sales advertising...
Gyms
Fitness centres and fitness suppliers must provide information to clients on how to lodge a complaint and are required by the Code of Practice to deal with clients' complaints. If you have a concern or complaint, make a formal complaint to the business in the first instance. They must: Try to...
Gyms
If you want to cancel your membership agreement (after the 48-hour cooling-off period ends) you will need to check the specific details of your agreement to find out the circumstances in which you may end it. Different centres have different policies for ending membership agreements. For example,...
Gyms
You have 48-hours to cancel your membership agreement The cooling-off period means you can cancel your membership agreement, without needing to give a reason, during the 48 hours immediately after both you and the fitness centre signed the agreement. The fitness centre must give you a copy of the...
Gyms
Things to consider before signing a membership agreement Your fitness centre 'membership agreement' is a legally binding contract and must be in writing. You must be given an opportunity to read the agreement and the rules of the fitness centre before you sign up. The centre must also have a copy...
Gyms
Pre-paid membership agreements Under pre-paid membership agreements, you pay the full amount of the membership at the start. Pre-paid arrangements are limited to 12 months payment in advance. Pre-paid agreements can be cheaper than other options. However, if the fitness centre goes out of business...
Gyms
Information about the Fitness Industry Code of Practice The Fitness Industry Code of Practice has been operating in Western Australia since 1 January 2005 Fitness Industry Code of Practice - An Overview for the Fitness Industry The Department of Mines, Industry Regulation and Safety enforces the...
Gyms
Retail trading hours provide times when retailers in Western Australia can open for business. In some cases the type of business can dictate the hours which the business can be open to customers. There are also times throughout the year when extended trading may apply such as over the Christmas...
Trading hours

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Publications

Occupancy permit strata
Building Commission
Form – application
14 May 2014
Application for occupancy permit strata
Building Commission
Form – application
14 May 2014
Occupancy permit
Building Commission
Form – application
08 Mar 2018
Application for occupancy permit
Building Commission
Form – application
14 May 2014
Notice of cessation
Building Commission
Form – application
14 May 2014
Demolition permit
Building Commission
Form – application
14 May 2014
Application for demolition permit
Building Commission
Form – application
14 May 2014
Building permit
Building Commission
Form – application
14 May 2014
Certificate of design compliance
Building Commission
Form – application
14 May 2014
Application for building permit – uncertified
Building Commission
Form – application
14 May 2014

Pages

Announcements

Karrinyup licensed plumbing contractor Joseph Travaglini (PL5037) has been fined $1,000 by the Plumbers Licensing Board (PLB) for failing to submit the notifications and certifications required for plumbing work.
Building Commission
Media release
25 Jan 2018
Westminster man Jeffrey Dean Ramsey (BP102256 – cancelled) has been fined $5,000 and is no longer a registered builder in Western Australia after he provided false or misleading information to the Building Services Board to become registered.
Building Commission
Media release
24 Jan 2018
Consumer Protection is concerned about a Byford landscaper who has accepted payment for work which has not been carried out. Trevor James Potter , trading as Trevors Landscape Services and Liven Your Landscape (both unregistered), allegedly owes consumers a total of almost $17,000. Since October 2016, 15 complaints have been lodged against the landscaper who is said to have taken deposits and...
Consumer Protection
Media release
24 Jan 2018
The FuelWatch website has reached an all-time record with more than a million visits in a month from motorists on the hunt for Perth's cheapest fuel. Last month the website recorded 1,048,529 visits, the highest monthly number since FuelWatch launched in January 2001. The average is usually 800,000 visits a month. Unique to Western Australia, FuelWatch provides motorists with a valuable tool to...
Consumer Protection
Media release
23 Jan 2018
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 146.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 23 January 2018, most 7-Eleven, Puma, Caltex Woolworths, BP, Caltex and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase of between 20 and 26 cpl) and...
Consumer Protection
Media release
22 Jan 2018
A study into the drowning risks associated with mermaid tails and monofins has found that they significantly hinder a child’s ability to swim and has recommended age restrictions and increased supervision for their use. The Perth-based review, conducted by The Royal Life Saving Society of Western Australia (RLSSWA) and funded by the Australian Competition and Consumer Commission (ACCC), tested...
Consumer Protection
Media release
18 Jan 2018
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 146.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 16 January 2018, most 7-Eleven, Caltex Woolworths, BP, Puma, Caltex and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase of between 20 and 26 cpl) and...
Consumer Protection
Media release
15 Jan 2018
With Commissioner for Consumer Protection David Hillyard As some of us get older, some of our housing needs are likely to change to suit our lifestyle but there is what appears to be a confusing array of housing options now available for retirees. Working out what is the best choice for you can be tricky and it is important to weigh up the positives and negatives. The Seniors Housing Advisory...
Consumer Protection
Media release
11 Jan 2018
With Commissioner for Consumer Protection David Hillyard We recently warned consumers about a stonemason who was taking money from customers but not delivering services and we regularly receive complaints about concreters, tree loppers and other trades or service providers. Issues can arise when consumers accept tradespeople on face value and pay large amounts of money as a deposit but the work...
Consumer Protection
Media release
09 Nov 2017
A rogue tree lopper with a long history with Consumer Protection regarding complaints about his dodgy business practices is now the subject of yet another public warning, which now includes his nephew. Sean Robert Weinthal of Wanneroo has twice been prosecuted and has also been the subject of numerous warnings since 2006. A high level of consumer enquiries and complaints against him recently has...
Consumer Protection
Media release
11 Jan 2018

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