Consumer

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Retail trading hours provide times when retailers in Western Australia can open for business. In some cases the type of business can dictate the hours which the business can be open to customers. There are also times throughout the year when extended trading may apply such as over the Christmas...
Trading hours
Some typical examples of situations that may lead to an unsolicited agreement being made are: Door-knocking households and offering to sell products or services, or inviting consumers to switch to a different service provider. Telephoning consumers and offering to sell products or services...
Door-to-door and telephone selling
Information standards regulate the type and amount of information provided to consumers about goods and services. The Commonwealth minister responsible for administering the Australian Consumer Law can: make new information standards; and declare an existing standard as a national information...
Information standards
It is unlawful to use physical force, coerce or unduly harass someone about the supply of, or payment for, goods or services. Undue harassment means unnecessary or excessive contact or communication with a person, to the point where that person feels intimidated, tired or demoralised. Coercion...
Sales practices
Referral selling is when a consumer is persuaded to buy goods or services by promises of a rebate, commission or other benefit for supplying information that helps the trader sell to other consumers, and the consumer does not get the promised benefit unless some other event happens after the...
Sales practices
Pyramid schemes make money by recruiting businesses or people rather than by selling real and legitimate products or services – even if a product or service is involved. These schemes inevitably collapse and new members can lose a lot of money. It is illegal for any business or person to...
Sales practices
Telling consumers about their rights When it comes to consumer guarantees, you must be very careful about what you say to consumers about their rights, and the wording of any signs, advertisements or any other documents. What you cannot tell a consumer You must not tell a consumer that a consumer...
Returns and cancellations
A supplier must meet the consumer guarantees for providing services: with due care and skill; which are fit for any specified purpose; and within the time specified, or within a reasonable time (when no time is set). What is ‘reasonable’ will depend on the nature of the services. If services fail...
Returns and cancellations
You must repay any money paid by the consumer for the returned goods, and return any other form of payment made by the consumer, for example, a trade-in. If this is not possible, you must refund the consumer the value of the other form of payment. You must not: offer a credit note, exchange card or...
Returns and cancellations
You must provide goods of the same type and similar value. If such a replacement is not reasonably available, the consumer may choose a repair or a refund. The consumer must return goods to you. If this involves significant cost to the consumer, you must collect the goods at your own expense – see...
Returns and cancellations

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Publications

Buying a car is a big investment for most people. Make sure you do your homework before doing the deal, regardless of whether it’s through a private seller or with a car yard. Buying a new or used...
Consumer Protection
Fact sheet
31 Jul 2018
Organisations licensed under the Charitable Collections Act 1946 are entitled to visit a house to collect money or sell goods for a charitable purpose. All appeals must be authorised by the governing...
Consumer Protection
Information
23 Nov 2018
Did you know the Department of Commerce can provide your business with information and advice on trading, employment and safety at work? Use this checklist to help identify where the department may...
Corporate
Checklist
27 May 2014
Supporting a safe, fair and responsible future for the Western Australian community, industry and resources sector.
Corporate
Plans
20 Mar 2019
Corporate
Information
27 May 2014
The department uses the compliance strategy as a framework for developing compliance programs across the breadth of its responsibilities.
Corporate
Information
29 May 2014
This Code outlines the standards of behaviour and conduct for the Department of Mines, Industry Regulation and Safety, and its employees.
Corporate
Code of conduct
19 Sep 2018
Corporate
Reports
27 May 2014
Corporate
Reports
27 May 2014
Corporate
Reports
27 May 2014

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Announcements

An East Victoria Park real estate agency has been fined $8,000 by the Perth Magistrates Court for the late lodgement of tenancy bonds to the Bond Administrator. Verse (Aust) Pty Ltd , trading as Verse Property Group , was also ordered to pay $505 in costs after pleading guilty on 2 March 2018 to charges of breaching the Residential Tenancies Act by failing to lodge eight bonds amounting to $12,...
Consumer Protection
Media release
08 Mar 2018
Update (26 March 2018): In response to enquiries from plumbers, a Frequently Asked Questions (FAQs) page has been published. With Commissioner for Consumer Protection David Hillyard Plumbers could find themselves in hot water if they go to a home to carry out one job but end up taking payment for more than they were called out for. A 10 business day cooling-off period applies to any approach from...
Consumer Protection
Media release
07 Mar 2018
A tradie who accepted payment but failed to complete the work has been fined $7,500 by the Fremantle Magistrates Court and ordered to pay compensation of $6,600 to three clients. Adam Lodge, trading as Southwestern Roofing and Building Maintenance, was also ordered to pay costs of $1,000 after pleading guilty to three charges of failing to supply all services within a reasonable time. The charges...
Consumer Protection
Media release
07 Mar 2018
A real estate sales representative who purported to work for a Wanneroo real estate agency after her employment had been terminated has been disqualified from applying for registration for two and a half years by the State Administrative Tribunal (SAT). Olivia Loretta Anne Murray was also ordered to pay costs of $4,000 after Consumer Protection took disciplinary action against her for breaching...
Consumer Protection
Media release
07 Mar 2018
Tourists visiting Bali are being warned by Consumer Protection not to get involved in a card game gambling scam after a Perth man lost $200,000 to a gang of fraudsters. The 66 year old man from Baldivis got involved in the scam in October last year and lost the money over a three month period after also travelling to Johor in Malaysia and Manila in the Philippines. The scam began when the man was...
Consumer Protection
Media release
05 Mar 2018
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 145.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 6 March 2018, most BP, Caltex, Caltex Woolworths, Coles Express and Puma sites are increasing their ULP price to 149.9 cpl (increasing between 23 cpl and 27 cpl). Also, most 7-...
Consumer Protection
Media release
05 Mar 2018
The State Government has approved an additional four hours of trading for general retail shops in the Perth metropolitan area on Labour Day and Easter Monday. Shops will be able to trade from 8am until 6pm on Monday, 5 March 2018 (Labour Day) and Monday, 2 April 2018 (Easter Monday). Trading during this extended period is discretionary for metropolitan area retailers. The Retail Trading Hours (...
Consumer Protection
Media release
01 Mar 2018
A solar panel dealer has been fined $3,000 by the Perth Magistrates Court and ordered to pay compensation of $7,500 for breaching the Australian Consumer Law (ACL). M.D Shafiqur Rahman of Kewdale was also ordered to pay costs of $1,500 on 16 February after pleading guilty to nine charges relating to unsolicited agreements while working as a dealer for One Stop Solar Energy. The offences relate to...
Consumer Protection
Media release
01 Mar 2018
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 145.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 27 February 2018, most 7-Eleven, Caltex Woolworths, BP, Puma and Caltex sites are increasing their ULP price to 149.9 cpl (an increase between 23 cpl and 25 cpl). Also, all Coles...
Consumer Protection
Media release
26 Feb 2018
Esperance builders FGS Contracting Pty Ltd (BC101335) and Ryan Wayne Franceschi (BP101345), who is the company’s sole director and nominated supervisor, have been fined $5,000 each and are no longer registered builders in Western Australia.
Building Commission
Media release
23 Feb 2018

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