Consumer

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Some typical examples of situations that may lead to an unsolicited agreement being made are: Door-knocking households and offering to sell products or services, or inviting consumers to switch to a different service provider. Telephoning consumers and offering to sell products or services...
Door-to-door and telephone selling
Information standards regulate the type and amount of information provided to consumers about goods and services. The Commonwealth minister responsible for administering the Australian Consumer Law can: make new information standards; and declare an existing standard as a national information...
Information standards
It is unlawful to use physical force, coerce or unduly harass someone about the supply of, or payment for, goods or services. Undue harassment means unnecessary or excessive contact or communication with a person, to the point where that person feels intimidated, tired or demoralised. Coercion...
Sales practices
Referral selling is when a consumer is persuaded to buy goods or services by promises of a rebate, commission or other benefit for supplying information that helps the trader sell to other consumers, and the consumer does not get the promised benefit unless some other event happens after the...
Sales practices
Pyramid schemes make money by recruiting businesses or people rather than by selling real and legitimate products or services – even if a product or service is involved. These schemes inevitably collapse and new members can lose a lot of money. It is illegal for any business or person to...
Sales practices
Telling consumers about their rights When it comes to consumer guarantees, you must be very careful about what you say to consumers about their rights, and the wording of any signs, advertisements or any other documents. What you cannot tell a consumer You must not tell a consumer that a consumer...
Returns and cancellations
A supplier must meet the consumer guarantees for providing services: with due care and skill; which are fit for any specified purpose; and within the time specified, or within a reasonable time (when no time is set). What is ‘reasonable’ will depend on the nature of the services. If services fail...
Returns and cancellations
You must repay any money paid by the consumer for the returned goods, and return any other form of payment made by the consumer, for example, a trade-in. If this is not possible, you must refund the consumer the value of the other form of payment. You must not: offer a credit note, exchange card or...
Returns and cancellations
You must provide goods of the same type and similar value. If such a replacement is not reasonably available, the consumer may choose a repair or a refund. The consumer must return goods to you. If this involves significant cost to the consumer, you must collect the goods at your own expense – see...
Returns and cancellations
What if I can’t repair the goods? If a supplier cannot repair the goods—for instance, because the supplier does not have parts—or cannot do so within a reasonable time, the consumer can: reject the goods and seek either a refund or replacement; or have the goods fixed elsewhere and claim reasonable...
Returns and cancellations

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Publications

Application for building permit – certified
Building Commission
Form – application
24 Feb 2015
Buying a car is a big investment for most people. Make sure you do your homework before doing the deal, regardless of whether it’s through a private seller or with a car yard. Buying a new or used...
Consumer Protection
Fact sheet
31 Jul 2018
Organisations licensed under the Charitable Collections Act 1946 are entitled to visit a house to collect money or sell goods for a charitable purpose. All appeals must be authorised by the governing...
Consumer Protection
Information
23 Nov 2018
Did you know the Department of Commerce can provide your business with information and advice on trading, employment and safety at work? Use this checklist to help identify where the department may...
Corporate
Checklist
27 May 2014
Supporting a safe, fair and responsible future for the Western Australian community, industry and resources sector.
Corporate
Plans
20 Mar 2019
Corporate
Information
27 May 2014
The department uses the compliance strategy as a framework for developing compliance programs across the breadth of its responsibilities.
Corporate
Information
29 May 2014
This Code outlines the standards of behaviour and conduct for the Department of Mines, Industry Regulation and Safety, and its employees.
Corporate
Code of conduct
19 Sep 2018
Corporate
Reports
27 May 2014
Corporate
Reports
27 May 2014

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Announcements

Fremantle registered builder D2R Pty Ltd (BC14008) and its sole director and nominated supervisor Andrzej Zubowicz (BP6530), of Hamilton Hill, have been fined $5,000 each by the Building Services Board for negligent conduct. The conduct related to contracts the company entered into in 2015 for the construction of four residential units in Joondanna valued at $1.3 million and a granny flat and...
Building Commission
Media release
10 Jan 2018
A motor vehicle repair company based in Bellevue has been fined $1,000 by the Midland Magistrates Court for operating without a licence. Blue Dog Garage Pty Ltd was also ordered to pay costs of $932.74 when the company pleaded guilty to breaching the Motor Vehicle Repairers Act. The business was informed by Consumer Protection about the requirement to obtain a licence in March 2016 and April 2016...
Consumer Protection
Media release
10 Jan 2018
Landsdale building company Goldbox Holdings Pty Ltd (BC11173), trading as Link Construction & Developments, has been fined $4,000 by the Building Services Board for failing to comply with two orders of the Building Commissioner.
Building Commission
Media release
09 Jan 2018
The average cost of unleaded petrol is set to increase by over 18 cents per litre (cpl) to 146 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 9 January 2018, most Caltex Woolworths, 7-Eleven, BP, Puma, Caltex and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase of between 20 and 25 cpl) and most...
Consumer Protection
Media release
08 Jan 2018
A Parkerville man has been prosecuted by the Building Commissioner and fined $5,000 for registration offences his company committed while contracting for and carrying out the fit-out of two commercial buildings in Belmont and Jandakot in 2013.
Building Commission
Media release
08 Jan 2018
As the weather warms up many of us start thinking about taking a refreshing dip in our backyard pools but we all need to be aware of potential hazards and relevant laws to keep children safe around the water all year round. The recently released 2017 Western Australian Ombudsman’s report, titled “Investigation into ways to prevent or reduce deaths of children by drowning”, showed that private...
Consumer Protection
Media release
04 Jan 2018
Home maintenance tradies who have carried out dodgy roofing work without authority are approaching Perth home owners who are warned by Consumer Protection to avoid these itinerant traders. The tradies, who are working for Quality Home Care and Maintenance Pty Ltd and sole Director William Joseph Delaney , are breaking door to door trading laws by ignoring a required cooling off period. Apart from...
Consumer Protection
Media release
04 Jan 2018
A Bennett Springs man who provided false and misleading information in an attempt to become a registered builder has been prosecuted by the Building Commissioner.
Building Commission
Media release
02 Jan 2018
The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 145.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 2 January 2018, most Caltex Woolworths, BP, Caltex, Puma and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase of between 21 and 25 cpl) and most 7-...
Consumer Protection
Media release
01 Jan 2018
The average cost of unleaded petrol is set to increase by around 16 cents per litre (cpl) to 144.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 26 December 2017, most Caltex Woolworths, BP, Puma, Caltex and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase of between 20 and 26 cpl). Perth’s...
Consumer Protection
Media release
25 Dec 2017

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