Consumer

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Remember that the advertised price of a car is not your only cost. Some other compulsory and standard charges you need to be aware of are: Vehicle licence fees - paid when the vehicle is licensed; Dealer's delivery charge - for buyers of new cars; Government motor vehicle stamp duty - for buyers of...
Buying a vehicle
Extended warranties are like an insurance policy you can buy for a vehicle to cover it generally for mechanical failure or breakdown. An extended warranty is bought separately by you and is not a substitute for any statutory warranty that may apply. You should carefully weigh up the value of...
Buying a vehicle
The Fair Trading Act (Australian Consumer Law) creates ‘consumer guarantees’. A consumer guarantee does not need to be written down in the contract. It is 'guaranteed' by law. Consumer guarantees are ordinary contract terms that are automatically added into any contract between a seller and a buyer...
Buying a vehicle
The following second-hand vehicles are not covered by statutory warranty when bought from a dealer: Commercial vehicles (i.e. those constructed primarily to carry goods or materials) Utes (well body and tray back) with one row of seats Trucks Caravans Motor cycles designed for off-road use and not...
Buying a vehicle
A statutory warranty applies only to vehicles bought from a licensed motor vehicle dealer. The Motor Vehicle Dealers Act requires licensed dealers to fix certain defects in used motor vehicles they have sold. The statutory warranty also applies only to motor vehicles that have a purchase price of $...
Buying a vehicle
Gift recipients have the same rights and responsibilities and are entitled to the same remedies as a consumer who has bought goods or services directly.
Lay-bys, vouchers and gifts
A‘lay-by’ agreement exists when if the consumer: pays for the goods in at least three instalments (when the agreement is not stated to be a ‘lay by’ agreement) or in at least two instalments (when the agreement is called a ‘lay-by’ agreement); and does not receive the goods until the full price has...
Lay-bys, vouchers and gifts
Every Australian business has the same rights and responsibilities under the Australian Consumer Law. By knowing your rights and responsibilities, you can look after your business and your customers. ACL guides There are six guides to the Australian Consumer Law (ACL), developed by Australia’s...
Business tools
Make sure you use a licensed gas fitter whenever you have gasfitting work done. Gasfitting is a skilled technical trade requiring extensive training to become competent. Gasfitting not completed to the required standards is a serious safety hazard. In Western Australia, only licensed gas fitters...
Gas installations
A consumer who wants to make a claim about faulty goods or services against a supplier or manufacturer will usually need to show they obtained the goods or services from the supplier or manufacturer. The same applies to gift recipients. Businesses are understandably concerned to ensure claims made...
Receipts

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Publications

European House Borer (EHB) is a destructive pest of untreated, seasoned (dry), coniferous wood including pine, fir and spruce. This fact sheet provides information on what to look for and how to...
Building and Energy
Fact sheet
22 May 2014
Is your plumber licensed? Only plumbers who hold appropriate licences issued by the Plumbers Licensing Board (the Board) can legally carry out regulated plumbing work (water supply, sanitary and...
Building and Energy
Fact sheet
08 Aug 2019
The Building Regulations 2012 (the Regulations) in Western Australia require the owner of a dwelling to have compliant smoke alarms installed: i) prior to the sale or transfer of ownership of the...
Building and Energy
Fact sheet
02 Sep 2021
Drowning is the most common cause of preventable death of children aged 0–5 years. Over the past five years, 16 toddlers have drowned in Western Australia. For every drowning death, it is estimated...
Building and Energy
Guide / handbook
20 Oct 2016
If you are planning to have your roof restored by coating or painting, this fact sheet will guide you through the most common problem areas.
Building and Energy
Fact sheet
22 May 2014
When dealing with building disputes relating to a regulated building service, Building and Energy may require the parties to a complaint to provide further details about the complaint. These further...
Building and Energy
Guidance note
23 Jan 2019
The new 'Dividing fence matters' webpage provides general guidance on the Dividing Fences Act 1961 (the Act) and its interaction with local government by-laws in relation to the construction and...
Building and Energy
Brochure
02 Sep 2021
Using adjudication to resolve payment disputes Every day, individuals and organisations enter into contracts for building and construction work. Sometimes disputes arise over payment. The...
Building and Energy
Fact sheet
22 Jan 2019
This booklet provides a guide to each stage of building or renovating your home.
Building and Energy
Brochure
16 May 2014
This guide is provided to assist homeowners be aware of the regulated construction requirements and building standards for new homes and to assist those who wish to upgrade their existing homes for...
Building and Energy
Brochure
22 Oct 2015

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Announcements

WA’s energy safety regulator is sharing vital electrical and gas safety tips for people working from home and starting to prepare for cooler weather. Building and Energy is encouraging householders to check that their electrical and gas equipment is safe, in good working order and compliant with Australian standards. “People are using electrical appliances in home offices and for projects around...
Building and Energy
Media release
05 May 2020
Keeping a roof over everyone’s head has never been more important as thousands of people suffer job losses due to the economic fall-out of COVID-19 coronavirus restrictions. New laws are now in place to ensure renters can stay in their homes and businesses won’t have to leave their premises, while recognising that landlords shouldn’t be unnecessarily burdened. The emergency residential tenancy...
Consumer Protection
Media release
30 Apr 2020
A Caversham real estate agency and its property manager have been fined a total of $12,000 by the State Administrative Tribunal for overcharging eight owners of Pilbara rental properties 132 times. Arcturus Nominees Pty Ltd , trading as Polaris Realty , was fined $8,000 and property manager Robyn Dale Staggard was fined $4,000 for failing to exercise due care, diligence and skill, breaching the...
Consumer Protection
Media release
30 Apr 2020
WA’s gas safety regulator is urging people to avoid potentially lethal exposure to carbon monoxide by ensuring their gas appliances are well maintained, used correctly and not subject to product safety alerts. Building and Energy’s warning comes as Carbon Monoxide Awareness Week (27 April to 3 May) gets underway and households prepare for cooler weather. Director of Energy Safety Saj Abdoolakhan...
Building and Energy
Media release
29 Apr 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 23 cents per litre (cpl) to 109.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 29 April 2020, most branded retailers are hiking their ULP price: Caltex Woolworths, BP and Coles Express hiking by 32-36 cpl up to 119.9 cpl;...
Consumer Protection
Media release
28 Apr 2020
The McGowan Government has announced a new package to support tenants, landlords and the construction industry in the COVID-19 pandemic. The package adds to the McGowan Government's $1.7 billion stimulus and relief package for businesses and households impacted by the COVID-19 pandemic. It complements the introduction of a six-month freeze on rent increases, the moratorium on evictions from March...
Consumer Protection
Media release
23 Apr 2020
Building and Energy is urging parents of young children to be extra vigilant about potential hazards as youngsters spend more time at home due to COVID-19 coronavirus. “Parents and carers keeping their children out of schools and day-care facilities has meant they are often looking after children all day while juggling working from home and other commitments,” Building and Energy Executive...
Building and Energy
Media release
23 Apr 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 23 cents per litre (cpl) to 109.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 22 April 2020, most branded retailers are hiking their ULP price: Caltex Woolworths, Caltex and Coles Express hiking by 34-36 cpl to 119.9 cpl; BP...
Consumer Protection
Media release
21 Apr 2020
A six-month moratorium on residential tenancy evictions will now become law, with legislation introduced by the McGowan Government passing the Western Australian Parliament. The new laws implement the decision of the National Cabinet and are designed to prevent tenants from having to move out or being made homeless during the COVID-19 pandemic. However, tenants can still have their leases...
Consumer Protection
Media release
21 Apr 2020
Failing to display warning labels on the retail packaging of portable spas has prompted the supplier to introduce strict new quality assurance procedures and donate $10,000 to Royal Life Saving Australia. The measures are part of an enforceable undertaking entered into by Hunter Products Pty Ltd and its sole director Jeffrey Donald Hunter after Consumer Protection commenced legal action in the...
Consumer Protection
Media release
21 Apr 2020

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