Consumer

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Information about the Fitness Industry Code of Practice The Fitness Industry Code of Practice has been operating in Western Australia since 1 January 2005 Fitness Industry Code of Practice - An Overview for the Fitness Industry The Department of Mines, Industry Regulation and Safety enforces the...
Fitness industry
Retail trading hours provide times when retailers in Western Australia can open for business. In some cases the type of business can dictate the hours which the business can be open to customers. There are also times throughout the year when extended trading may apply such as over the Christmas...
Trading hours
Some typical examples of situations that may lead to an unsolicited agreement being made are: Door-knocking households and offering to sell products or services, or inviting consumers to switch to a different service provider. Telephoning consumers and offering to sell products or services...
Door-to-door and telephone selling
Information standards regulate the type and amount of information provided to consumers about goods and services. The Commonwealth minister responsible for administering the Australian Consumer Law can: make new information standards; and declare an existing standard as a national information...
Information standards
It is unlawful to use physical force, coerce or unduly harass someone about the supply of, or payment for, goods or services. Undue harassment means unnecessary or excessive contact or communication with a person, to the point where that person feels intimidated, tired or demoralised. Coercion...
Sales practices
Referral selling is when a consumer is persuaded to buy goods or services by promises of a rebate, commission or other benefit for supplying information that helps the trader sell to other consumers, and the consumer does not get the promised benefit unless some other event happens after the...
Sales practices
Pyramid schemes make money by recruiting businesses or people rather than by selling real and legitimate products or services – even if a product or service is involved. These schemes inevitably collapse and new members can lose a lot of money. It is illegal for any business or person to...
Sales practices
Telling consumers about their rights When it comes to consumer guarantees, you must be very careful about what you say to consumers about their rights, and the wording of any signs, advertisements or any other documents. What you cannot tell a consumer You must not tell a consumer that a consumer...
Returns and cancellations
A supplier must meet the consumer guarantees for providing services: with due care and skill; which are fit for any specified purpose; and within the time specified, or within a reasonable time (when no time is set). What is ‘reasonable’ will depend on the nature of the services. If services fail...
Returns and cancellations
You must repay any money paid by the consumer for the returned goods, and return any other form of payment made by the consumer, for example, a trade-in. If this is not possible, you must refund the consumer the value of the other form of payment. You must not: offer a credit note, exchange card or...
Returns and cancellations

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Publications

This form can be used to apply for an adjudication under the Construction Contracts Act 2004 . The form is not mandatory but contains the statutory information required to submit a claim in a...
Building and Energy
Form – application
11 Oct 2017
This form is to be submitted to the Complaints Branch of Building and Energy where a party to a complaint wants to be represented by another person in a conciliation hearing.
Building and Energy
Form – notification
03 Dec 2018
This is the approved form for lodgement of a disciplinary complaint about a registered building service provider or approved owner-builder under section 15 of the Building Services (Complaint...
Building and Energy
Form – application
26 May 2020
Proforma notice of proposed complaint under the Building Services (Complaint Resolution and Administration) Regulations 2011 .
Building and Energy
Form – notification
23 Oct 2018
Request for a copy or an extract of the register for an occupation licensed by the Commissioner for Consumer Protection. The information you are seeking may be available to you for free via the...
Consumer Protection
Form – application
11 May 2017
Application for Modification or Non-Application of Building Standard
Building and Energy
Form – application
04 Jul 2016
Application to extend time – occupancy permit or building approval certificate
Building and Energy
Form – application
14 May 2014
Application to extend a building or demolition permit
Building and Energy
Form – application
14 May 2014
8 March 2019 current version Notice and request for consent (response notice): Protection structures, party walls, removal of fences, access to land
Building and Energy
Form – application
23 May 2019
8 March 2019 current version Notice and request for consent to encroach or adversely affect
Building and Energy
Form – application
23 May 2019

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Announcements

A Mandurah real estate sales representative has been cautioned and fined $1,000 by the State Administrative Tribunal for failing to disclose important information regarding the sewerage of a home that he was selling. Jonathan Kenny-Levick was the co-owner of his home in Dawesville that he put on the market in January 2016 through his agency as the listing representative. At the time, the property...
Consumer Protection
Media release
27 Jun 2019
Laws covering cases where goods are left behind and how people can legally dispose of them are under review and Consumer Protection wants the views of those affected by the issue. The Disposal of Uncollected Goods Act 1970 sets out the procedure people and traders should follow when they are left in possession of other people’s uncollected goods and need to discard them. This Act stipulates the...
Consumer Protection
Media release
27 Jun 2019
An unauthorised withdrawal from a trust account has resulted in a Fremantle real estate agency being fined $3,000 and ordered to pay costs of $1,000 by the State Administrative Tribunal. Port City Pty Ltd , trading as Port City Real Estate , had withdrawn $4,735 from the trust account in July 2017 as a “break contract fee” in circumstances where its agreement with the client who had engaged the...
Consumer Protection
Media release
26 Jun 2019
The average price of unleaded petrol is set to increase by over 22 cents per litre (cpl) to 147.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 25 June 2019, most Caltex sites are increasing their ULP price to 156.9 cpl (hiking by up to 32 cpl). Most Coles Express sites are increasing their ULP price to 154.9 cpl, most...
Consumer Protection
Media release
24 Jun 2019
A real estate sales representative who stole money from an agency’s trust account has been permanently banned from ever holding a certificate of registration in the industry in WA. Kylie Marie Chiplin pleaded guilty and was convicted on 12 April 2019 of stealing $34,803.99 from the trust account of Peard Real Estate Scarborough between February 2016 and May 2018 while employed as a property...
Consumer Protection
Media release
21 Jun 2019
A Claremont property management agency has been reprimanded, fined $8,000 and ordered to pay costs of $2,000 by the State Administrative Tribunal (SAT) on 13 June 2019 for trust account errors and other breaches of the law. Gemranch Nominees Pty Ltd , trading as TM Residential and Executive Leasing , had breached the Real Estate and Business Agents Act and the Code of Conduct for Agents and Sales...
Consumer Protection
Media release
20 Jun 2019
The average price of unleaded petrol is set to increase by over 20 cents per litre (cpl) to 146.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 18 June 2019, most BP and Caltex sites are increasing their ULP price to 153.9 cpl (hiking by up to 33 cpl). Most Caltex Woolworths sites are increasing their ULP price to 153.7...
Consumer Protection
Media release
17 Jun 2019
An unlicensed motor vehicle dealer has been fined $5,000 and ordered to pay costs of $943.50 by the Perth Magistrates Court after pleading guilty on 10 June 2019. Daniel Alan Hodgins of Baldivis had purchased and sold 16 motor vehicles between April 2017 and July 2018 without a licence, in breach of the Motor Vehicle Dealers Act. Commissioner for Consumer Protection David Hillyard said unlicensed...
Consumer Protection
Media release
18 Jun 2019
Home owners can be reassured that WA’s building regulator is taking action on standards, compliance and dispute resolution across the industry, according to retiring Building Commissioner Ken Bowron. Mr Bowron leaves Building and Energy (formerly the Building Commission and Energy Safety ) today after 10 years, including 18 months at the helm of the combined division within the Department of...
Building and Energy
Media release
14 Jun 2019
With the end of the financial year looming, Consumer Protection is warning WA taxpayers to be aware of scam attempts that usually accelerate over the next six months. Tax scams continue to take a large financial toll on Western Australians who are usually cold-called by criminals pretending to be from the Australian Taxation Office (ATO) and demanding a fictitious tax debt be paid immediately. In...
Consumer Protection
Media release
14 Jun 2019

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