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Terminal operators must notify a “spot” price for each fuel type they sell in accordance with the Terminal Gate Price (TGP) formula stipulated in the Petroleum Products Pricing (Maximum Terminal Gate Price) Order 2013. These prices then become the maximum price a spot purchaser can be charged for a...
FuelWatch
Changes to pre-estimated liquidated damages From 1 January 2022, the maximum amount of pre-estimated liquidated damages that a dealer may charge is five per cent. When you sign a contract to purchase for a car, caravan, camper trailer or campervan , 4WD, motorbike, truck, or a commercial vehicle, a...
Buying a vehicle
Consumer Protection, a division of the Department of Mines, Industry Regulation and Safety, promotes fair trading and consumer protection in Western Australia. From the simple act of purchasing the weekly groceries at the supermarket to the complexities of signing a contract to buy a house, we are...
About us
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Roughing it no longer has to be part of camping. Portable fridges, barbecues, cookers, outdoor heaters and other portable gas appliances can make camping holidays much more enjoyable. Beware! Portable gas appliances are great outdoors, but lethal indoors. Never...
Gas appliances
The vocational education and training (VET FEE-HELP) scheme was a student loans scheme where many students were convinced to enrol in the scheme by door-to-door sales people or shopping mall spruikers. Some students were given the mistaken impression the courses and laptops were free, but later...
Aboriginal consumers
Over one third of Western Australian households already have solar PV systems, with numbers growing rapidly. These systems comprise grid-connected, stand-alone and hybrid, incorporating grid and battery back-up. Grid connect systems enable surplus power not used by the household to be fed back into...
Electrical installations
A review of the regulation of consignment sales under the Motor Vehicle Dealers Act 1973 (WA) has been completed by Consumer Protection. Review purpose The key purpose of the review was to consider whether the regulation of consignment sales should continue in its current form. Review finding A...
Consultations
If you are considering prepaying for a funeral, either for yourself or on behalf of someone else, know your rights under the Fair Trading (Prepaid Funerals Code of Practice) Regulations 2020 (the code). Terms used in the code may help clarify common terms used on this page. What is a prepaid...
Services
Unit pricing at grocery stores shows consumers not just the cost of a product, but what the value of that product is as a cost per standard unit of measurement on shelf labels for groceries. Unit pricing makes it easy to check, compare and save when buying groceries. Large grocery stores and some...
Your consumer rights
Introduction Plumbing compliance is monitored and enforced by the Plumbers Licensing Board (the Board) through the designation of plumbing compliance officers employed within the Plumbing Inspectorate for the Building and Energy division of the Department of Mines, Industry Regulation and Safety...
Responsibilities

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Publications

Current version of the Notice of cessation – Multiple properties (building work) form.
Building and Energy
Form – application
02 Sep 2021
Print the PDF and keep it in your vehicle so you have it handy when you need it. Get prepared before being involved in a car accident or roadside breakdown situation. The first tow truck doesn’t have...
Consumer Protection
Fact sheet
04 Aug 2021
Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Consultations / public comment
17 Dec 2021
This bulletin is intended to highlight the responsibilities of fabricators and installers when carrying out the preparation, manufacture and installation of carport and patio structures.
Building and Energy
Bulletin
24 May 2021
This information relates to home building work contracts that fall within the scope of the Home Building Contracts Act 1991 – that is, contracts for home building work valued between $7,500 and $500,000.
Building and Energy
Guide / handbook
17 May 2022
This bulletin provides guidance on the selection and installation of windows and doors. It is intended to assist in improving the standard of design, documentation and building compliance to reduce water penetration into buildings during wind driven rain events.
Building and Energy
Bulletin
06 May 2021
New versions of the BA3 – Certificate of design compliance (CDC), and BA18 – Certificate of building compliance (CBC) forms have been approved and published by the Building Commissioner. The changes to these forms are the result of the Building Amendment Regulations 2021 (the Amendment Regulations) that were published in the Government Gazette on 13 April 2021 and commence operation on 1 May 2021.
Building and Energy
Bulletin
30 Apr 2021
The Building Amendment Regulations 2021 (the Amendment Regulations) were published in the Government Gazette on 13 April 2021 and commence operation on 1 May 2021. The Amendment Regulations address administrative matters around the conclusion of transitional arrangements for bush fire in the Building Regulations 2012 (the Building Regulations), and other related issues. In general, the Amendment Regulations provide ongoing concessions relating to compliance with the Building Code bush fire construction requirements.
Building and Energy
Bulletin
30 Apr 2021
This document provides essential information to assist you with your Work Health and Safety Excellence Awards submission. Further information 2022 Work Health and Safety Excellence Awards 2022 Work...
WorkSafe
Information
01 Mar 2022
On 11 January 2021, the Department received a report of an incident at a mine site where an electronic cigarette (vape) battery spontaneously ignited in a worker’s pocket while he was travelling in a...
WorkSafe
Bulletin
23 Feb 2021

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Announcements

Improving engagement and service delivery for consumers with disability a high priority Empowering Consumers with Disability Forum provided an impetus for action Plan involves developing easier access to consumer information and resources The McGowan Government has embarked on an action plan with the major focus of improving the services available to consumers and tenants living with disability...
Consumer Protection
Media release
03 Dec 2022
With eRideables expected to be popular gifts this Christmas, shoppers are being reminded that while they are a fun way to get around, they are not toys and should not be used by anyone under 16 years of age. Consumer Protection and the Road Safety Commission have teamed-up with eRideable retailers ahead of the festive season in a bid to keep riders and the wider community safe. Retailers have...
Consumer Protection
Media release
02 Dec 2022
It can be disappointing missing out on tickets to a favourite artist or sports team. Some ticket buyers may even be willing to fork out hundreds of dollars extra to an online ticket reseller just to be able to go to the event. There is some good news for consumers and their wallets with the Australian Government introducing a new event ticketing standard to help ticket buyers make informed...
Consumer Protection
Media release
01 Dec 2022
UFC tickets that contravene WA’s anti-ticket scalping laws may be cancelled Fans with tickets sold for more than 10 per cent profit risk being refused entry Advice for ticket holders who have purchased from unauthorised resellers Consumer Protection is warning ticket holders for the upcoming Ultimate Fighting Championship (UFC 284) event at Perth's RAC Arena who bought them from unauthorised...
Consumer Protection
Media release
01 Dec 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 30 November 2022), the average price of regular unleaded petrol (ULP) will increase by 23 cents per litre (cpl) to 201.4 cpl. Coles Express hiking by up to 46 cpl up to 209.9 cpl; Ampol and EG Ampol up to 205.9 cpl; BP up to 203...
Consumer Protection
Media release
29 Nov 2022
Critical warning when using rechargeable batteries Number of fires caused by lithium-ion batteries rising sharply Think twice before buying rechargeable devices without original charger Take charge of your safety. That is the message for everyone buying or receiving a lithium-ion powered gift this Christmas. Consumer Protection is warning that lithium-ion battery chargers, and the way they are...
Consumer Protection
Media release
28 Nov 2022
Christmas is an exciting and magical time of year but the lead up to the big day can often be chaotic and stressful. With online shopping scams and delivery delays, Western Australian shoppers are urged to get on top of their Christmas shopping early to avoid disappointment. Online shopping is an easy and convenient choice to buy Christmas gifts, but Western Australian shoppers should be aware of...
Consumer Protection
Media release
25 Nov 2022
Agency and supervisor fined $7,000 each for failing their legal obligations Sales rep fined $2,000 after working for nine months without registration Reminder to real estate industry to be aware of their duties under the law A North Perth real estate agency, its supervisor and an unregistered sales representative have been fined a total of $16,000 by the State Administrative Tribunal (SAT) as a...
Consumer Protection
Media release
22 Nov 2022
National and state consumer laws will be consistent with automatic updates WA parliament has the option not to adopt changes if any concerns Amendments will benefit WA consumers and businesses National changes to consumer laws will be more easily and more quickly reflected in state laws with a new mechanism now being adopted. WA consumers and businesses will benefit greatly from the amendments to...
Consumer Protection
Media release
21 Nov 2022
Statutory Review will assess effectiveness of the special family and domestic violence provisions in tenancy laws Community consultation will determine if laws need fine-tuning Consultation begins with the 16 Days in WA campaign to end violence against women getting underway later this week Special provisions in tenancy laws aimed at helping renters in situations of family and domestic violence (...
Consumer Protection
Media release
20 Nov 2022

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