Consumer

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Introduction Plumbing compliance is monitored and enforced by the Plumbers Licensing Board (the Board) through the designation of plumbing compliance officers employed within the Plumbing Inspectorate for the Building and Energy division of the Department of Mines, Industry Regulation and Safety...
Responsibilities
New prepaid funeral code – what it means for industry Fair Trading (Prepaid Funerals Code of Practice) Regulations 2020 (the code) is a new mandatory code of practice for Western Australia's prepaid funeral industry. The code ensures any funds are managed within secure investments under the name of...
Business tools
Important notice for presentations and events in the time of COVID-19 Consumer Protection WA cares for the health and wellbeing of its staff and the WA community. We will be assessing all events and presentations week by week to see if they can still go ahead with regards to COVID-19 restrictions...
About us
Have you checked if the products you are buying or installing are certified for use in Australia? In Australia most plumbing and drainage products must be WaterMark certified. The WaterMark Certification Scheme is a mandatory national scheme for plumbing and drainage products to ensure they are fit...
Responsibilities
New registration scheme The Department of Local Government, Sport and Cultural Industries is investigating the implementation of a new state-wide registration system. Under the proposed registration system, providers of short-term rental accommodation within Western Australia would be required to...
Holiday accommodation
Reforming WA's accident towing industry - outcome of consultation. The consultation report summarises what stakeholders told us about problems with Western Australia’s accident towing industry and options for regulating the industry.
Towing CRIS industry icon
Towing CRIS industry icon, by Consumer Protection
Towing industry reforms...
Consultations
Nominating for a Consumer Protection Award The frequently asked questions below provide some helpful information about the Consumer Protection Awards such as the essential entry requirements, how to apply for an award and the judging process. When do nominations open and close? Nominations open in...
Consumer Protection Awards
Be in the know before you need a tow! Get prepared before being involved in a car accident or roadside breakdown situation. It is hard to have your wits about you when you have been involved in a car accident, particularly if you’re in a busy location and need to get your car off the road. [scald=...
Servicing, repair and towing
Western Australian electrical safety regulations require all lighting points to have earth protection using a conductor connected to the main earth of the building’s electrical installation. The earthing conductor must be connected to a suitably robust earthing terminal of the lighting point (...
Electrical installations
A national safety alert has been issued for several open-flued gas heaters that, under certain circumstances, may produce too much carbon monoxide – potentially causing serious health risks to users. Building and Energy is urging owners of these gas heaters to stop using them immediately. The...
Gas appliances

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Publications

The Building Amendment Regulations 2021 (the Amendment Regulations) were published in the Government Gazette on 13 April 2021 and commence operation on 1 May 2021. The Amendment Regulations address administrative matters around the conclusion of transitional arrangements for bush fire in the Building Regulations 2012 (the Building Regulations), and other related issues. In general, the Amendment Regulations provide ongoing concessions relating to compliance with the Building Code bush fire construction requirements.
Building and Energy
Bulletin
30 Apr 2021
This document provides essential information to assist you with your Work Health and Safety Excellence Awards submission. Further information 2022 Work Health and Safety Excellence Awards 2022 Work...
WorkSafe
Information
01 Mar 2022
On 11 January 2021, the Department received a report of an incident at a mine site where an electronic cigarette (vape) battery spontaneously ignited in a worker’s pocket while he was travelling in a...
WorkSafe
Bulletin
23 Feb 2021
The Digital DMIRS Strategy seeks to improve the department’s operations and service delivery through the effective use of technology. Some goals of the strategy are to modernise digital systems and...
Corporate
Information
23 Dec 2020
The Building and Energy’s Building Compliance (B&E Building Compliance) compliance and enforcement policy: The B&E Building Compliance will effectively monitor and enforce compliance with the building service Acts through risk-based, intelligence-led activities founded on the principles set out in this policy.
Building and Energy
Policies
15 Dec 2020
Roughing it no longer has to be part of camping. Portable fridges, barbecues, cookers, outdoor heaters and other portable gas appliances can make camping holidays much more enjoyable. Portable gas...
Building and Energy
Brochure
18 Nov 2021
This public consultation paper considers the need for changes to the regulation of vehicle consignment sales . The options for reform have been developed through analysis of current business...
Consumer Protection
Consultations / public comment
07 Dec 2020
The department's annual report for 2019-2020 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
12 Oct 2020
Publications last updated 7 October 2020. The Fair Trading (Prepaid Funerals Code of Practice) Regulations 2020 (the code) is a new mandatory code of practice for Western Australia's prepaid funeral...
Consumer Protection
Checklist
03 Mar 2021
This handy fire and emergency information publication can be customised with details specific to your short-term rental. Print the completed document and leave in a convenient place for your guests.
Consumer Protection
Information
30 Sep 2020

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Announcements

For the first time in a long time, our borders are open and many Western Australians will be looking forward to long-awaited trips or family reunions. While we understand many consumers will be keen to make interstate or overseas travel plans, it is important to have realistic expectations given the ongoing impacts of the COVID-19 pandemic. When the cancellation of travel services is due to COVID...
Consumer Protection
Media release
07 Apr 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 6 April 2022), the average price of regular unleaded petrol (ULP) will increase by 18 cents per...
Consumer Protection
Media release
05 Apr 2022
Scam victims lured by promises of a high income for little work Employment scam quickly evolves into a Ponzi scheme Victims tricked into paying more fees for a higher status and income WA job seekers have fallen victim to an elaborate employment scam and Ponzi scheme that has so far claimed ten victims who have reported losing a total of $130,300. The largest individual loss reported to WA...
Consumer Protection
Media release
01 Apr 2022
Every time you buy a product, book a holiday, top-up your phone credit or hire a tradesperson, you are entering into a legally binding agreement that comes with its own terms and conditions. Sometimes you may have the chance to negotiate before you agree, however it is more common for consumers to be offered a ‘standard form contract’, which is the same as those offered to everyone else on a ‘...
Consumer Protection
Media release
31 Mar 2022
Always turn off the mains power before entering a roof space This is compulsory for all tradespeople including electricians Building and Energy is distributing safety stickers for manholes and switchboards Recent tragic deaths and close calls have prompted a plea from Western Australia’s electrical safety regulator to always switch off the mains power before entering a roof space. Building and...
Building and Energy
Media release
24 Mar 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 23 March 2022), the average Perth price of regular unleaded petrol (ULP) will increase by 21...
Consumer Protection
Media release
22 Mar 2022
Strong community support for reforming the tow truck industry to protect vulnerable traffic accident victims Reforms include licensing of tow truck operators and criminal checks Regulatory strategy to be developed to ensure a fair and safe towing industry in WA Reform options to be presented to State Government for consideration by mid-2022 The McGowan Government is reforming the tow truck...
Consumer Protection
Media release
22 Mar 2022
Seeking feedback on proposed funeral pricing rules for WA Price to be displayed upfront, clearer and more transparent for funeral organisers Aim is to stamp out misleading practices at a distressing time for those who have lost a loved one Confusion over the true cost of funerals will be targeted by proposed regulations being put forward by the McGowan Government as part of the current reform of...
Consumer Protection
Media release
17 Mar 2022
With discussion in the community about possible inflation and interest rate rises, many people will be looking at ways to save money to balance the family budget. One way to save money while grocery shopping is using unit pricing, which shows consumers not just the cost of a product, but what the value of that product is as a cost per standard unit of measurement. Large grocery stores and some...
Consumer Protection
Media release
17 Mar 2022
New powers to enforce WA’s anti-ticket scalping laws Consumer Protection can now issue infringement notices to offenders Higher penalties apply if law breakers prosecuted through the courts New regulations under WA’s ticket scalping laws will give Consumer Protection the power to issue infringement notices to people identified as re-selling concert and event tickets at a mark-up that is greater...
Consumer Protection
Media release
17 Mar 2022

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