Consumer

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Always choose a licensed motor vehicle repairer
Always choose a licensed motor vehicle repairer, by Consumer Protection
Look for the tick – there’s a lot riding on it! You wouldn’t trust your teeth to a backyard dentist, so don’t trust your car to a backyard repairer. Backyard or bush mechanics operate in WA and even though Consumer Protection aims to identify them and stop...
Servicing, repair and towing
The Department of Mines, Industry Regulation and Safety – Consumer Protection Division (Consumer Protection) recently completed a review of the Auction Sales Act 1973 (the Act). Review purpose The purpose of the review was to assess the Act’s relevance and appropriateness in meeting current and...
Decision regulatory impact statements
Buying a boat can be a costly outlay for most people and is no different to buying a car. Make sure you do as much research as possible before you buy a boat, whether it is through a boat yard or a private seller. The Department of Transport and the Boating Industry Association of WA have some...
Buying a boat
A combined review of the Motor Vehicle Dealers Act 1973 and the Motor Vehicle Repairers Act 2003 was recently completed. Review purpose The key purpose of the review was to assess the effectiveness of the legislation and to ensure it is appropriate and operating in the interests of both consumers...
Decision regulatory impact statements
The Department of Mines, Industry Regulation and Safety is committed to completing regulatory impact assessment processes when amending or developing legislation. Decision Regulatory Impact Statements (DRIS) represent the final step in the process and reflect the outcome of stakeholder consultation...
Decision regulatory impact statements
The Disposal of Uncollected Goods Act 1970 (DUG Act) is being reviewed to examine the processes for disposing of uncollected goods Status: CLOSED , closed 31 October 2019. Background The purpose of this review is to update the DUG Act’s provisions, which are outdated and do not take into account...
Consultations
Electric shocks from taps, pipes or appliances are warning signs that something could be wrong with the electrical wiring or applainces.
Reporting accidents
The following media releases on disciplinary outcomes for building services providers have been issued in the previous six years. The list for each year appears in descending order. 2021 Former builder reprimanded following fraud conviction – Liam Glenn Howard of Howzat Constructions Pty Ltd 2020...
Disciplinary and prosecution media releases
You can keep up to date with Consumer Protection news and events by following our social media accounts: Like us on Facebook Follow us on Twitter Connect with us on LinkedIn Follow us on Instagram You can also subscribe to our bulletins: WA ScamNet alerts FuelWatch alerts Property bulletins
Online resources
Under the Australian Consumer Law, a business that provides a house sitting, pet sitting, baby sitting or cleaning service must meet service guarantees. How to protect yourself To reduce the chance of problems, consider doing the following: Contact several agencies before making a decision to get...
Services

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Publications

A guide to prevention, common warning signs and what action to take.
Building and Energy
Fact sheet
26 Sep 2019
Gift card toolkit for consumer advocacy stakeholders In Australia, approximately 34 million gift cards are sold each year, with an estimated value of $2.5 billion. It is estimated that $70 million of...
Consumer Protection
Information
27 Sep 2019
Building and Energy's investigation into the cause of the electric shock is summarised in this report.
Building and Energy
Reports
27 Sep 2019
The Regional Services Review - Consultation Paper is now available for all stakeholders to have their say.
Corporate
Consultations / public comment
16 Sep 2019
This industry bulletin has been issued to provide information on new deemed-to-satisfy (DTS) provisions for fire sprinkler systems. The DTS provisions have been included in the 2019 National...
Building and Energy
Bulletin
13 Sep 2019
This compliance letter is provided to Consumer Protection by the Better Regulation Unit (BRU) of the Department of Treasury. The BRU is responsible for assessing Decision Regulatory Impact Statements...
Consumer Protection
Information
17 Sep 2019
This compliance letter is provided to Consumer Protection by the Better Regulation Unit (BRU) of the Department of Treasury. The BRU is responsible for assessing Decision Regulatory Impact Statements...
Consumer Protection
Information
12 Sep 2019
The Department of Mines, Industry Regulation and Safety – Consumer Protection Division (Consumer Protection) recently completed a review of the Auction Sales Act 1973 (the Act). The key purpose of...
Consumer Protection
Discussion paper
16 Sep 2019
New fitness code published The Fair Trading (Fitness Industry Code) Regulations 2020 (WA) (that contain the new Fitness Industry Code) were published on 29 September 2020. This mandatory code comes...
Consumer Protection
Reports
16 Oct 2020
Reforms to the building approval process for single residential buildings in Western Australia – Consultation Regulatory Impact Statement seeks comment on three options for reforming the building...
Building and Energy
Consultations / public comment
12 Sep 2019

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Announcements

Global internet sweep finds four out of ten traders may be misleading consumers Environmental claims and frequent use of ‘eco’ and ‘sustainable’ not supported Action aimed at protecting consumers from fake ‘eco-friendly’ products An internet sweep by a group of consumer agencies throughout the world, including Consumer Protection in Western Australia, has uncovered potentially misleading...
Consumer Protection
Media release
11 Feb 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 33 cents per litre (cpl) to 148.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 10 February 2021, most branded retailers are hiking their ULP price: Caltex/Ampol hiking by 44 cpl up to 159.9 cpl; Coles Express, Caltex Woolworths...
Consumer Protection
Media release
09 Feb 2021
Charity scammers are known to target disasters to steal money from donors Donors to be on the look-out for fake websites and social media pages Advice to only donate to licensed charities and do an online check As people begin opening their hearts and their wallets to donate to the victims of Perth’s current bushfire disaster, Consumer Protection is warning donors to be aware that scammers may...
Consumer Protection
Media release
05 Feb 2021
Reports of Mr John Quigley’s stolen image used in attempted scam Emails feature link to fake website using Mr Quigley’s name and image Recipients warned about beneficiary scams and advised to ignore emails Scammers have stolen the identity of WA’s Attorney-General John Quigley as part of a beneficiary scam and to set up a fake website. Two reports have been received from people who have received...
Consumer Protection
Media release
05 Feb 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 31 cents per litre (cpl) to 144.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 3 February 2021, most branded retailers are hiking their ULP price: Caltex Woolworths, Coles Express and Caltex/Ampol hiking by 43-44 cpl up to 155.9...
Consumer Protection
Media release
02 Feb 2021
As a result of the Premier’s announcement placing WA into a hard lockdown until 6pm on Friday, 5 February, our counter and phone services are currently unavailable. You are encouraged to email any enquiries to consumer@dmirs.wa.gov.au . If your matter is urgent, please include a contact telephone number in your email and Consumer Protection will call you back within 24 hours. We will resume full...
Consumer Protection
Department News
01 Feb 2021
Woolworths granted temporary extended opening hours this week Arrangement means Woolworth stores in Perth, Peel and South West can open from 7am Tuesday 2 February to Friday 5 February Special permits for supermarkets are assessed on application WA's Commissioner for Consumer Protection has granted an extended trading permit meaning some Woolworths stores can open early on weekdays during the...
Consumer Protection
Media release
01 Feb 2021
Coles to be granted temporary extended opening hours this week Arrangement means stores in Perth, Peel and South West can open from 7am Monday 1 February to Friday 5 February Special permits for supermarkets are assessed on application The Commissioner for Consumer Protection has granted an extended trading permit for some WA Coles stores so they can open early on weekdays during the State...
Consumer Protection
Media release
31 Jan 2021
Penny Lipscombe, Consumer Protection
Penny Lipscombe, Consumer Protection, by CP Media
With Commissioner for Consumer Protection Penny Lipscombe The clock is ticking on WA’s renting moratorium, which will see the ban on rent increases and some evictions being lifted when the COVID-19 coronavirus pandemic emergency laws expire on 28 March 2021. Consumer Protection is encouraging landlords and tenants to start a conversation now about what...
Consumer Protection
Media release
28 Jan 2021
Late or no deliveries of flowers and gifts may be a major issue for consumers Keep photos and receipts of online purchases as proof Check online reviews before making your purchase. Flowers and gifts that don’t arrive in time or arrive but are not what was ordered, are the main consumer issues that can dampen the love this Valentine’s Day (14 February). Shoppers are being advised to seek delivery...
Consumer Protection
Media release
28 Jan 2021

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