Consumer

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Funeral Pricing Code A public consultation to seek industry and consumer views on the draft Fair Trading (Funeral Pricing Code of Practice) Regulations 2022 (the Funeral Pricing Code) closed on 21 April 2022. The Funeral Pricing Code was published on 8 November 2022 and will commence on 1 May 2023...
Consultations
Consultation status: CLOSED Submissions closed 4 April 2022. Please subscribe to the Associations newsletter to keep up to date with the latest association information. The Associations Incorporation Act 2015 is being reviewed to check how well it is working. Background The purpose of this review...
Consultations
Renting or hiring a house or apartment Important electrical and gas safety information you need to know before you rent or hire a property. Renting or hiring a house or apartment fact sheet – Electrical and gas If you rent or hire a home or apartment, your landlord has a duty under electrical and...
Gas installations
Renting or hiring a house or apartment. Important electrical and gas safety information you need to know before you rent or hire a property.
Electrical installations
Who can make a plumbing work complaint? Building and Energy receives complaints from consumers about faulty building and plumbing work. These matters can be resolved quickly through discussion with the contractor and this must be considered in the first instance. If the rectification of plumbing...
Plumbing work complaints
The Consumer Justice Strategy will outline legislative reforms, policy development, and strategic priorities for consumer protection and fair trading in WA for the coming years.
About us
This webpage provides general guidance on the Dividing Fences Act 1961 (the Act) and its interaction with local government by-laws in relation to the construction and maintenance of dividing fences in Western Australia. The Act provides a process for sharing costs between neighbours, the...
Dividing fences
Damage caused by one neighbour Situations may arise where you consider that your neighbour or neighbours should be responsible for paying the entire repair of the fence because it has been damaged by their actions or inaction. The Act only recognises a limited set of circumstances where an...
Dividing fences
Step one: Negotiate with your neighbour An agreement between neighbours has priority over the requirements of the Act so it is best to approach the owner of the adjoining land first. The Act does not specify the requirements for obtaining quotes, however, having quotes and a clear understanding of...
Dividing fences
In this case you will need to contact the Magistrates Court before building the fence. If you can satisfy the court that you have made reasonable enquiries to locate the owner and have issued the required notification, the court may make an order authorising the owner to construct a fence of a kind...
Dividing fences

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Publications

Important guidance for beginning the building process including tips for choosing a builder and signing your home building work contract.
Building and Energy
Fact sheet
29 Sep 2023
An overview of building disputes for the month of July 2023.
Building and Energy
Reports
18 Aug 2023
An overview of building disputes for the month of June 2023.
Building and Energy
Reports
24 Jul 2023
Building and Energy has noticed an increase in the use of unapproved portable gas cooking appliances operating on butane canisters. The commercial use of these appliances, particularly used as table-top gas cooking appliances in indoor restaurant environments, has resulted in gas explosions injuring consumers. This fact sheet is intended to raise awareness by highlighting the 2016 WA prohibition order and the potential effects on restaurant design and patron safety.
Building and Energy
Fact sheet
06 Sep 2023
Building and Energy is Western Australia’s technical and safety regulator for the electricity industry and most of the gas industry as well as the regulator for the building, building surveying,...
Building and Energy
Plans
30 Jun 2023
Building and Energy is Western Australia’s technical and safety regulator for the electricity industry and most of the gas industry as well as the regulator for the building, building surveying,...
Building and Energy
Plans
30 Jun 2023
An overview of building disputes for the month of May 2023.
Building and Energy
Reports
16 Jun 2023
Button batteries can be a deadly hazard. If swallowed, button batteries can cause internal burns, severe bleeding and even death. Items containing button batteries include: toys TV and car key...
Consumer Protection
Flyers
22 Jun 2023
An overview of building disputes for the month of April 2023.
Building and Energy
Reports
25 May 2023
This document provides guidance for the safety requirements of clause 6.3.2 Restriction of stowed appliances of AS/NZS 5601.2:2020 and how it applies to gas cooking appliances installed to external slide out kitchens in caravans and camper trailers (recreational vehicles).
Building and Energy
Fact sheet
12 May 2023

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Announcements

These days, stimulating toys are all about interactivity, lights, and movement. To activate, a button sized battery generally needs to be inserted, but if swallowed by a child has the power to cause severe injury in less than two hours and can even kill. Button batteries are a small power source used not just for toys but for an increasing number of common household items such as remote controls...
Consumer Protection
Media release
11 Sep 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 11 September 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 35 cents...
Consumer Protection
Media release
10 Sep 2024
When a can of bug spray or a mouse trap no longer works to keep your house pest-free, it could be time to call in the experts. And with the warmer weather around the corner, the creepy crawlies will be making an appearance. Unfortunately, pest control services don’t always go to plan leaving you dealing with continued problems or even damage to your home. The good news is you have rights under...
Consumer Protection
Media release
06 Sep 2024
Extended shopping hours approved for the City of Albany General retail shops will be allowed to open on Sundays and most public holidays Changes to take effect from February 2025 Albany consumers will enjoy extra hours of shopping on a permanent basis, after a proposal from the local government authority was given the greenlight by the Cook Government. In response to an application by the City of...
Consumer Protection
Media release
04 Sep 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 4 September 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by 36 cents per...
Consumer Protection
Media release
03 Sep 2024
Consumer Protection is urging Western Australians to exercise caution before signing up for fitness programs or challenges over concerns of misleading and deceptive conduct.
Consumer Protection
Media release
03 Sep 2024
Media statement from Commerce Minister Sue Ellery Outcome reached on industry response between the pipe manufacturer and builders Decision provides way forward for impacted homeowners Cook Government to provide $30 million as part of agreement Legislative changes to be introduced to protect WA homeowners An in-principle agreement has been secured between the Cook Government, Iplex Australia and...
Building and Energy / Consumer Protection
Media release
30 Aug 2024
In 2021, Grandfather Maurice Wayne Matthews died of mechanical asphyxia from being crushed under a car. He had decided to work on his car that morning but was killed due to the jack becoming unstable on a sloped surface, causing the vehicle to shift. Repairing a vehicle at home carries the risk of death. While preventable, incidents continue to occur. Over 100 Australians have died due to DIY car...
Consumer Protection
Media release
29 Aug 2024
The Cook Government is urging Western Australians to be on lookout for scams and to report any suspicious activity this Scams Awareness Week (26-30 August). It follows news of romance scammers stealing more than $1.4 million from two WA victims in recent weeks, prompting a renewed warning to those looking for love online.
Consumer Protection
Media release
28 Aug 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 28 August 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by 36 cents per...
Consumer Protection
Media release
27 Aug 2024

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