Consumer

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Decision Regulatory Impact Statements

The Department of Mines, Industry Regulation and Safety is committed to completing regulatory impact assessment processes when amending or developing legislation. Decision Regulatory Impact Statements (DRIS) represent the final step in the process and reflect the outcome of stakeholder consultation...
Decision regulatory impact statements
29 Jul 2019

Review of the Disposal of Uncollected Goods Act 2019

The Disposal of Uncollected Goods Act 1970 (DUG Act) is being reviewed to examine the processes for disposing of uncollected goods Status: CLOSED , closed 31 October 2019. Background The purpose of this review is to update the DUG Act’s provisions, which are outdated and do not take into account...
Consultations
26 Jun 2019

Electric shocks and reporting

WATCH
Electric shocks from taps, pipes or appliances are warning signs that something could be wrong with the electrical wiring or applainces.
Reporting accidents
20 May 2019

Disciplinary and prosecutions media releases – Builders

The following media releases on disciplinary outcomes for building services providers have been issued in the previous six years. The list for each year appears in descending order. 2021 Former builder reprimanded following fraud conviction – Liam Glenn Howard of Howzat Constructions Pty Ltd 2020...
Disciplinary and prosecution media releases
14 Mar 2019

Stay connected with Consumer Protection

You can keep up to date with Consumer Protection news and events by following our social media accounts: Like us on Facebook Follow us on Twitter Connect with us on LinkedIn Follow us on Instagram You can also subscribe to our bulletins: WA ScamNet alerts FuelWatch alerts Property bulletins
Online resources
07 Feb 2019

House, pet or baby sitting services

Under the Australian Consumer Law, a business that provides a house sitting, pet sitting, baby sitting or cleaning service must meet service guarantees. How to protect yourself To reduce the chance of problems, consider doing the following: Contact several agencies before making a decision to get...
Services
29 Jan 2019

Travel information and checklist

When you book travel, tours, tickets and a ccommodation in Western Australia, you have consumer rights under the Australian Consumer Law (ACL). The following links provide important tips and information for visitors to Western Australia about: shopping; renting a hire car; buying a car; booking...
Travel
06 Dec 2018

Pressure cookers

WATCH
Pressure cookers have been around for a long time. Many of us are familiar with stories of ‘exploding’ cookers where boiling sauce has shot all over the walls and ceiling – or even worse - over an unsuspecting cook in the kitchen. Today’s pressure cookers have multiple safety features, including...
Product safety for consumers
08 Nov 2018

Consumer issues impacting Indigenous people 2018

National consultation on consumer issues impacting Indigenous people Status: Closed, 4 December 2018 The National Indigenous Consumer Strategy (NICS) reference group is seeking to better understand consumer protection issues affecting Indigenous people in Australia. The survey covers key priority...
Consultations
07 Nov 2018

Having gasfitting work done?

Having gasfitting work done? Make sure you use a licensed gas fitter whenever you have gasfitting work done. Having gasfitting work done publication The brochure contains information when you have gasfitting work done other than servicing. Information includes: ensuring you use a licensed gas...
Gas installations
24 Oct 2018

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Publications

Beldon Electrical Accident Report

READ
Building and Energy's investigation into the cause of the electric shock is summarised in this report.
Building and Energy
Reports
27 Sep 2019

Regional Services Review consultation paper and feedback form

READ
The Regional Services Review - Consultation Paper is now available for all stakeholders to have their say.
Corporate
Consultations / public comment
16 Sep 2019

Industry Bulletin 122 - FPAA101D Automatic fire sprinkler system design and installation

READ
This industry bulletin has been issued to provide information on new deemed-to-satisfy (DTS) provisions for fire sprinkler systems. The DTS provisions have been included in the 2019 National...
Building and Energy
Bulletin
13 Sep 2019

Better Regulation Unit Auction Sales Act review compliance letter Jan 2019

READ
This compliance letter is provided to Consumer Protection by the Better Regulation Unit (BRU) of the Department of Treasury. The BRU is responsible for assessing Decision Regulatory Impact Statements...
Consumer Protection
Information
17 Sep 2019

Better Regulation Unit motor vehicle industry review compliance letter July 2019

READ
This compliance letter is provided to Consumer Protection by the Better Regulation Unit (BRU) of the Department of Treasury. The BRU is responsible for assessing Decision Regulatory Impact Statements...
Consumer Protection
Information
12 Sep 2019

Decision Regulatory Impact Statement: The Regulation of the Auction Sales Industry in Western Australia (final report) September 2019

READ
The Department of Mines, Industry Regulation and Safety – Consumer Protection Division (Consumer Protection) recently completed a review of the Auction Sales Act 1973 (the Act). The key purpose of...
Consumer Protection
Discussion paper
16 Sep 2019

Fitness Industry Code of Practice Consultation Report September 2019

READ
New fitness code published The Fair Trading (Fitness Industry Code) Regulations 2020 (WA) (that contain the new Fitness Industry Code) were published on 29 September 2020. This mandatory code comes...
Consumer Protection
Reports
16 Oct 2020

Reforms to the building approval process for single residential buildings in WA – CRIS

READ
Reforms to the building approval process for single residential buildings in Western Australia – Consultation Regulatory Impact Statement seeks comment on three options for reforming the building...
Building and Energy
Consultations / public comment
12 Sep 2019

Decision Regulatory Impact Statement: Review of the Motor Vehicle Dealers Act 1973 and the Motor Vehicle Repairers Act 2003 (final report) July 2019

READ
Background to the review The Department of Mines Industry Regulation and Safety recently completed a combined review of legislation regulating motor vehicle dealers and repairers. Cabinet has...
Consumer Protection
Reports
12 Sep 2019

Review of the remote Aboriginal communities plumbing scheme – Consultation paper

READ
As part of the implementation of the remote Aboriginal communities plumbing scheme, a commitment was given that a review of the scheme would be undertaken once it had been in place for at least...
Building and Energy
Consultations / public comment
01 Aug 2019

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Announcements

Commissioner's blog: Stay safe this summer

As the weather warms up, our thoughts are likely turning to summer holidays and the festive season, however it’s important that consumers research their purchases to make sure they are safe and fit for purpose. Faulty products continue to cause serious injury and harm to thousands of Australians every year – in 2017-18, more than 4.5 million faulty or unsafe items were recalled by suppliers. To...
Consumer Protection
Media release
01 Dec 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 31 cents per litre (cpl) to 134.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 2 December 2020, most branded retailers are hiking their ULP price: Caltex/Ampol, Caltex Woolworths and Coles Express hiking by between 42-44 cpl up...
Consumer Protection
Media release
01 Dec 2020

Commissioner's blog: Vehicle consignment selling – options to protect consumers

Have you ever engaged a dealer to sell a car or caravan on your behalf? This is known as ‘consignment selling’ and the laws that regulate this method of sale are currently under review, with a ban being considered as one of the options. For those who don’t want to negotiate the sale of their vehicle privately, selling on consignment is a viable option but it comes with risk. Given the dealer can...
Consumer Protection
Media release
26 Nov 2020

Longer retail trading hours for public holidays in 2021

The State Government has approved four extra hours of trading for general retail shops in metropolitan Perth on each of the three public holidays of Labour Day, Easter Monday and the ANZAC Day public holiday next year. The extension to permitted opening times means general retail shops will be able to trade any time between 8am and 6pm on Monday 1 March 2021 (Labour Day), Monday 5 April 2021 (...
Consumer Protection
Media release
30 Nov 2020

Gas safety warning for campers

WA’s energy safety regulator is reminding campers that outdoor gas appliances must only be used in the open air to avoid potentially lethal exposure to carbon monoxide. Building and Energy’s warning comes as West Australians gear up for a summer in the great outdoors with portable gas-fuelled equipment such as barbecues, cookers, heaters and fridges. “Outdoor use means the open air,” WA Director...
Building and Energy
Media release
25 Nov 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 29 cents per litre (cpl) to 132.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 25 November 2020, most branded retailers are hiking their ULP price: Caltex/Ampol, Caltex Woolworths, 7-Eleven, BP and Coles Express hiking by...
Consumer Protection
Media release
24 Nov 2020

New swimming pool regulations to make family day care safer

McGowan Government to commence phase-out of swimming pools and spas for family day care services Stronger regulations to immediately require additional safety measures and training for family day care educators whose residences have pools, spas or water features Changes to improve child safety outcomes for the family day care sector The State Government will strengthen regulations for family day...
Building and Energy / Consumer Protection
Media release
24 Nov 2020

Fake retailers and scammers can steal your Christmas cash

With Black Friday sales coming up and many people doing their Christmas shopping online this year, Consumer Protection is warning consumers that scammers are out to take your money with fake retailer websites, social media pages and classified ads. So far this year scammers have stolen a staggering $1.1 million from 418 WA victims in ‘buying and selling scams’ which, according to new figures from...
Consumer Protection
Media release
24 Nov 2020

Commissioner's blog: Solar future is bright, but do your research

Our sunny skies have paved the way for a booming solar panel industry in Western Australia, as many households look for ways to cut their power bills while also reducing their carbon footprint. Rooftop solar has become so popular in fact, it’s estimated that 300,000 WA households already have panels installed, accounting for one-fifth of the electricity produced in our main network. Even though...
Consumer Protection
Media release
19 Nov 2020

Call for consumer caution over Christmas credit

Consumer Protection is advising caution for Christmas shoppers with a wider availability of credit options including ‘buy now, pay later’ schemes and payday loans which could leave consumers drowning in debt. The COVID-19 pandemic has seen increasing use of ‘buy now, pay later’ schemes which allow shoppers to take possession of the goods straight away while paying off the purchase price in...
Consumer Protection
Media release
19 Nov 2020

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