Consumer

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Commissioner for Consumer Protection

WATCH
David Hillyard was appointed as Acting Commissioner for Consumer Protection in December 2015. Prior to this, he was the Director of Consumer Protection’s Retail and Services Directorate. David has worked with Consumer Protection for over 35 years and has been in senior management roles where most...
About us
29 Mar 2017

Building and Energy videos

Videos and presentations Changes to the Construction Contracts Act The Construction Contracts Act 2004 (CCA) is an important piece of legislation for the building and construction industry in Western Australia. On 15 December 2016 important changes to the CCA commenced operation. These were the...
BC videos
20 Mar 2017

Inflatable air lounges

WATCH
Inflatable air lounges are a drowning risk if used on water. While some retailers selling this product may suggest they can be used on water, there may be a risk of unexpected deflation and we strongly recommend they are only used on dry land. These lounges should not be used on any water body (...
Product safety for consumers
16 Feb 2017

Tipping hazards in the home

Furniture Stability From a toddler’s point of view, home looks like a big playground. They don’t recognise the dangers. The trouble is that most parents don’t recognise the dangers either. Unstable furniture can tip over when a child climbs or pulls on it. This can cause serious injuries if it...
Product safety for consumers
18 Jan 2017

Ethanol burners (Decorative alcohol fuelled burners)

Portable decorative ethanol burners designed for table-top use are the subject of an interim product safety ban.
Product safety for consumers
20 Dec 2016

Auction sales review

Consumer Protection sought public comment as a part of a review of the laws covering the licensing and conduct of auctioneers in WA. Status: CLOSED 15 April 2017 Background Currently under the Auction Sales Act 1973 , auctioneer licences are issued by local Magistrates Courts with WA Police checks...
Consultations and reports
15 Dec 2016

Six ways to be a smart shopper

Before you buy something, do your research and make sure you are getting the best disability good or service for your needs. This is particularly important if you are buying something that you will use for a long time or something worth a lot of money. Here are some tips to help you make an...
People with disability
13 Dec 2016

Food labelling for consumers

WATCH
Consumers can now identify how much of the food they are buying is sourced or made in Australia with the country of origin labelling system. There are two key features to look for a: kangaroo logo - which means the food is made or grown in Australia bar chart and description - which shows what...
Food
22 Nov 2016

Credit card chargeback

A chargeback is the reversal of a disputed transaction back to your credit card account. Chargebacks are only available on credit cards or if you use the ‘credit’ option on a debit or travel card. It is NOT available when you pay with cash, eftpos, BPAY, direct debit, money transfer or cheque...
Refunds and returns
08 Nov 2016

Improving the interaction between residential tenancy laws and family violence restraining orders

Introduction Tenancy laws in WA are under review as part of the Government’s family violence reform plan and community feedback is now invited. The purpose of this options paper is to seek stakeholder feedback into preferred drafting options to amend the Residential Tenancies Act 1987 so that...
Consultations and reports
26 Oct 2016

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Publications

Fraud and Corruption Control Plan

READ
The Department of Mines, Industry Regulation and Safety (DMIRS) is committed to the highest possible standards of openness, probity and accountability in all its affairs. The department has zero...
Corporate
Plans
13 Apr 2018

Rental issues in a crisis - Information for landlords

READ
Landlords can get information about their rights and responsibilities from Consumer Protection. Common questions are answered below and contact details are on this factsheet. Common questions My...
Consumer Protection
Fact sheet
27 Feb 2018

Rental issues in a crisis - Information for tenants

READ
Information for tenants Consumer Protection can help with renting questions – contact details are provided on this factsheet. Common questions The house has been destroyed. What happens to my lease?...
Consumer Protection
Fact sheet
08 Feb 2018

Storm or flood damaged vehicles

READ
Information for consumers If you are in the market for a second-hand vehicle you should be aware of the different obligations motor vehicle dealers, insurance companies and private sellers have to...
Consumer Protection
Fact sheet
01 Mar 2018

How Consumer Protection can help

READ
Consumer Protection can help you with a wide range of issues you may face because of a crisis. You will find contact details for Consumer Protection at the bottom of this factsheet. Insurance,...
Consumer Protection
Fact sheet
08 Feb 2018

Gas service logbook

READ
Gas Service Logbook for industrial and commercial gas installations, not subject to a “Gasfitting Authorisation”.
EnergySafety
Information
09 Jan 2018

Property manager fined after falling victim to a holiday accommodation scam (Vicki Redfern): Real estate bulletin issue 166 (December 2017)

21 December 2017 Property manager fined after falling victim to a holiday accommodation scam (Vicki Redfern) A property manager has been reprimanded and fined $2,500 by the State Administrative...
Consumer Protection
Bulletin
21 Dec 2017

Pool safety and your rental property: Landlord bulletin issue 16 (November 2017)

24 November 2017 As summer approaches it’s time to check that the pool or spa at your rental property conforms to safety requirements. The pool or spa must have appropriate safety barriers according...
Consumer Protection
Bulletin
28 Nov 2017

Renewed warning after another loss from WA property sale scam: Settlement agents bulletin issue 75 (November 2017)

24 November 2017 Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in...
Consumer Protection
Bulletin
23 Jan 2018

Renewed warning after another loss from WA property sale scam: Real estate bulletin issue number 162 (November 2017)

24 November 2017 Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in...
Consumer Protection
Bulletin
28 Nov 2017

Pages

Announcements

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 135.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 25 December 2018, most Coles Express sites are increasing their ULP price to 143.9 cpl (increasing by 26 cpl). All 7-Eleven, most Caltex and most BP sites are increasing their...
Consumer Protection
Media release
24 Dec 2018

Three year ban on repairer’s certificate for corrupt vehicle examiner (Troy Pintabona / Mustang Holdings WA Pty Ltd)

A vehicle examiner found to have engaged in corrupt activities has been banned by the State Administrative Tribunal from holding a motor vehicle repairer’s business licence or being involved in a licensed repair business for three years. Troy Pintabona of Walliston, Director of Mustang Holdings (WA) Pty Ltd , was also reprimanded and ordered to pay a fine of $1,500. The company has agreed to...
Consumer Protection
Media release
21 Dec 2018

Safety warning – hidden dangers of attaching items around your home

Western Australians are being warned about the risks of attaching or hanging items around their homes, in the wake of a young man’s tragic death in Subiaco this month after a brick pier collapsed on an attached hammock. It is WA’s second fatality in the past decade involving a hammock attached to a brick pier, prompting Building & Energy and Consumer Protection to urge caution about how and...
Building Commission / Consumer Protection
Media release
21 Dec 2018

Gas and electricity – summer safety reminder

As many West Australians fire up barbecues, plug in Christmas lights and tackle projects around the house this summer, Building and Energy has issued a safety reminder about potential gas and electrical hazards, including in roof spaces. Barbecue safety Director of Energy Safety Saj Khan said incorrectly maintained gas barbecues could cause fires, injuries and property damage – but simple checks...
EnergySafety
Media release
19 Dec 2018

Unmanned fuel retailer named Perth’s cheapest for 2018

A no-frills unmanned service station in Forrestfield has been named the cheapest site in Perth for unleaded petrol in 2018. According to FuelWatch data, FastFuel 24/7 had an average of 135.7 cents per litre (cpl) for the year, followed by United Neerabup on 136.1 cpl and Puma Neerabup on 136.3 cpl. Commissioner for Consumer Protection David Hillyard said the top ten cheapest sites in Perth were...
Consumer Protection
Media release
19 Dec 2018

Avoid Perth petrol price rise

The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 136.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 18 December 2018, most Coles Express sites are increasing their ULP price to 144.9 cpl (hiking by 31 cpl). All 7-Eleven and most Caltex and BP sites are increasing their ULP...
Consumer Protection
Media release
17 Dec 2018

$90,000 fine for consignment car dealer and Director (Luxuride / Nicholas Ngo)

A dealership which specialised in selling luxury motor vehicles on consignment and its Director have been fined a total of $90,000 by the Perth Magistrates Court for breaking laws designed to protect consumers. Luxuride Pty Ltd , formerly of West Perth, was fined $70,000 and Director Nicholas Ngo was fined $20,000 on 12 December 2018 and ordered to pay $5,000 in costs. Mr Ngo did not attend the...
Consumer Protection
Media release
14 Dec 2018

Tenants and landlords urged to claim $1.5 million in bond money

Consumer Protection is urging tenants and landlords in WA to check for unclaimed bond money amounting to a total of almost $1.5 million. The bond money relates to 4,887 tenancies that came to an end between January 2007 and December 2010. The bonds were not paid out for a variety of reasons: Disposal forms submitted were missing signatures; Monies left in dispute of whom it is to be paid to;...
Consumer Protection
Media release
13 Dec 2018

Product recall – Companion portable single and double burner stoves

A product recall has been issued for the Companion portable single and double burner butane gas stoves sold at stores nationally between 11 January and October 2018, AGA certification no. 8704. In some stoves, the gas valve may leak during operation. There is a possibility of a fire or explosion occurring. If you have any of these stoves, cease using the product immediately and return the product...
EnergySafety
Alert
12 Dec 2018

Builder fined for misleading information and deviating from plans – Ian Robert Jack

A former builder has been fined $2,500 by the Building Services Board (BSB) for not following approved plans and understating the contract value of a project in Dianella. Ian Robert Jack – formerly of Quinns Rocks and now living interstate – was a registered building practitioner and building contractor (BP101026 / BC100827, since expired) in 2016 when he signed a $243,000 contract to construct a...
Building Commission
Media release
12 Dec 2018

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