Consumer

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Step one: Negotiate with your neighbour An agreement between neighbours has priority over the requirements of the Act, therefore when issues with a dividing fence occur it is best to approach the owner of the adjoining land and try to resolve matters together. In order to reach agreement with a...
Dividing fences
Advice for consumers affected by an emergency Depending what caused the emergency – an accident or a natural disaster - whatever the damage and cause, here are few steps to help you fix up your home and get the help you need. Stay safe – asbestos, electrical and gas safety In the case of an...
Tradespeople
The following organisations may be able to help you when you have a dispute or complaint. Categories: consumer protection agencies legal services various industry areas While this list highlights selected contacts in each category, there are others available. Consumer protection agencies Consumer...
Complaints
New valves on LPG cylinders From 1 April 2021 LP Gas cylinders with new valves are being phased in. When you next exchange your BBQ or outdoor gas appliance LP Gas cylinder after 1 April 2021, you may receive a cylinder with the new valve. You won’t need to replace your BBQ or outdoor gas appliance...
Gas installations
If your electricity has been interrupted, a portable generator can be a convenient way to maintain power to some appliances. However, it can pose serious health and safety risks if not installed or used correctly. To safely use a generator to power your house or office electrical installation you...
Electrical appliances
Wholesale suppliers' obligation Wholesaler suppliers have obligations they must meet as set in the the Petroleum Products Pricing Act 1983. At fuel terminals, a wholesale supplier must: Notify the Commissioner of their next day's spot price or TGP for each fuel type they sell Not refuse to supply...
FuelWatch
Terminal operators must notify a “spot” price for each fuel type they sell in accordance with the Terminal Gate Price (TGP) formula stipulated in the Petroleum Products Pricing (Maximum Terminal Gate Price) Order 2013. These prices then become the maximum price a spot purchaser can be charged for a...
FuelWatch
Licensed dealers in Australia are required to provide you with a copy of a contract for sale when you decide to buy a car. This contract becomes legally binding once it’s signed by car buyer and seller. It is important to note cooling-off periods don’t apply to car purchase contracts in Western...
Buying a vehicle or boat
Consumer Protection, a division of the Department of Energy, Mines, Industry Regulation and Safety, promotes fair trading and consumer protection in Western Australia. From the simple act of purchasing the weekly groceries at the supermarket to the complexities of signing a contract to buy a house...
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great_outdoors_banner.jpg, by cbeilby
Roughing it no longer has to be part of camping. Portable fridges, barbecues, cookers, outdoor heaters and other portable gas appliances can make camping holidays much more enjoyable. Beware! Portable gas appliances are great outdoors, but lethal indoors. Never...
Gas appliances

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Publications

Keep baby safe giveaway 1. General 1.1 Instructions on how to enter and other details contained within promotional advertisements for the competition form part of the conditions of entry. 1.2...
Consumer Protection
Information
07 Mar 2024
This checklist will help you comply with the funeral pricing code about displaying and informing consumers about your services, prices and packages. Further information is available on the Funeral...
Consumer Protection
Checklist
22 Dec 2022
The funeral information you must show is set in the Funeral Pricing Code of Practice . The following is an example of the way the required funeral information can be displayed. Template for funeral...
Consumer Protection
Template
22 Dec 2022
Advice when contacting a pet seller Always call first to try and resolve dispute privately. Be clear about specific details surrounding the issue. Be clear about how you would like to resolve the...
Consumer Protection
Template
14 Dec 2022
Adjudicators who are currently registered under the Building and Construction Industry (Security of Payment) Act 2021 to determine adjudication applications in Western Australia.
Building and Energy
Register
08 Aug 2022
CP 50 daisy logo
CP 50 daisy logo, by CP
Empowering Consumers with Disability Forum Tuesday 30 August 2022 9.30am - 3pm RAC Arena, 700 Wellington Street, Perth This is an in-person and invitation only...
Consumer Protection
Information
25 Aug 2022
The WA building industry is currently impacted by an Australia-wide shortage of building materials and skilled workers, which is affecting project timeframes and costs. This is not unique to WA and...
Building and Energy
Guide / handbook
25 May 2022
Posters
Scam posters in different languages
Scam posters in different languages, by Consumer Protection
Scam posters in different languages, by Consumer Protection Look out for scams If you get a message that says: Police will arrest you for not paying your...
Consumer Protection
Poster
05 Jul 2023
Retirement Village Reform - Formal advice on Decision Regulatory Impact Statement (DRIS) Thank you for your email of 13 December 2021 which provided the final Decision Regulatory Impact Statement (...
Consumer Protection
Notice
02 Aug 2022
Proposals for Reform of the Regulation of Motor Vehicle Consignment Sales Decision Regulatory Impact Statement (DRIS) The review under the Motor Vehicle Dealers Act 1973 (WA) (MVDA) has been...
Consumer Protection
Reports
29 Apr 2022

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Announcements

Building and Energy is advising property owners affected by the liquidation of FTD Construction Pty Ltd to contact their home indemnity insurance (HII) provider, QBE Insurance, if they have not already done so. The Perth building company appointed liquidators yesterday (29 January 2024). In September 2023, the Building Services Board refused to renew the building contractor registration of FTD...
Building and Energy
Media release
30 Jan 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 31 January 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 34 cents...
Consumer Protection
Media release
30 Jan 2024
Owners of recalled double-door BeefEater fridges are urged to immediately turn them off and arrange a refund or replacement, even if the appliance was previously repaired. The BeefEater BS28200 double-door fridge and the BS28130 single-door model have been recalled nationally due to electrical fire risks. The recall followed action by WA’s electrical safety regulator , Building and Energy, which...
Building and Energy
Media release
25 Jan 2024
You’ve got your outfit picked and you know all the words to your favourite band’s songs – then they cancel as a headlining act. There are other bands to see but you’re still disappointed and you assume you’re not entitled to a refund. Well, that’s not entirely true. You have rights under Australian Consumer Law (ACL) when things go wrong and an event is cancelled or has a major change (such as...
Consumer Protection
Media release
24 Jan 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 24 January 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 33 cents...
Consumer Protection
Media release
23 Jan 2024
With the recent drownings and near-drownings in Perth, it is a critical reminder to take water safety seriously. Drowning is a silent killer. It can happen to young children within just 20 seconds and in as little as 3cm of water. Figures from Royal Life Saving Australia show 281 people lost their lives to drowning across Australia in 2022-23, including 23 kids under 14 years old. They estimate...
Consumer Protection
Media release
17 Jan 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 17 January 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 34 cents...
Consumer Protection
Media release
16 Jan 2024
Media statement from Commerce Minister Sue Ellery Most significant reforms to Western Australia's building laws in over a decade Initial focus on improvements to design and construction of high-rise buildings, including apartments Strengthened laws to protect consumers and ensure a high-quality construction The Cook Government has announced landmark reforms to the State's building laws and will...
Building and Energy
Media release
20 Dec 2023
Independent retailers offered Perth metro's cheapest fuel in 2023 Record daily price movements demonstrate value of using FuelWatch to shop around FuelWatch attracted 1.3 million visits a month in 2023 Savvy motorists could save more than $1,200 a year by shopping around for their fuel, according to new data released by FuelWatch. FuelWatch data has revealed independent retailers Vibe, Atlas Fuel...
Consumer Protection
Media release
12 Jan 2024
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 10 January 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 34 cents...
Consumer Protection
Media release
09 Jan 2024

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