Consumer

Topics

Information for real estate consumers Consumer Protection have developed a number of publications to assist consumers with real estate transactions. Home buyers Home Buyers Survival Guide Sale by offer and acceptance Buying vacant land Buying land or property off-the-plan Timber pest inspections...
Buying a property
What can you do with goods abandoned by your tenant when they leave The first thing to do is to try and contact your tenant to find out when, or if, they are going to collect any abandoned goods. This information is intended to assist if you cannot contact them or they provide no instruction for...
When a tenancy ends
Retailers wishing to trade as a small or special retail shop must apply for a certificate. Small retail shops In part, small retail shops are shops owned by up to six people who operate no more than four retail shops, in which up to 25 people work at any one time (people employed as apprentices are...
Trading hours
Consumer Protection is seeking feedback from fitness services providers, industry associations, consumers, and consumer organisations about a mandatory Fitness Industry Code of Practice. Status: CLOSED Monday 27 August 2018. Consultation on this review is now complete. A consultation report with a...
Consultations
Western Australia's Building Regulations 2012 (the Regulations) sets out the requirements for home-owners to have compliant smoke alarms installed: prior to the sale or transfer of ownership; where a dwelling is rented under a residential tenancy agreement or made available for such rental; and...
Smoke alarm laws
Eggs sold or advertised in Australia as "free range" must have been laid by hens kept in certain conditions as set out by the Free Range Egg Labelling Information Standard introduced in April 2018. 'Free range' means the eggs were laid by hens that: had meaningful and regular access to an outdoor...
Food
The roof space of your home can be a very dangerous area. There are a number of electrical risks, including: exposed live electrical conductors or wiring; unenclosed joints in conductors; electrical connections where the condition of wiring has deteriorated (often associated with older buildings);...
Electrical installations
The Commonwealth Government are seeking your views on the clarification, simplification and modernisation of the consumer guarantee framework Status: Open, closes Monday 23 April 2018. Background A recent review of the Australian Consumer Law (ACL) highlighted a number of benefits to Australians...
Consultations
Important electrical safety message from the Director of Energy Safety To the Proprietor Dear Sir / Madam No RCD means no second chance Residual current devices (RCDs) are the single most effective measure to prevent electrocutions, serious electrical injuries and fires. The circuit breakers and...
Residual current devices (RCDs)
When there is a disaster such as a fire, flood, storm or earthquake a vehicle can suffer various degrees of damage. If you are in the market for a second-hand vehicle you should be aware of the different obligations motor vehicle dealers, insurance companies and private sellers have to comply with...
Servicing, repair and towing

Pages

Publications

Updates to some of the Building Commissioner approved forms have been made in order to align with recent amendments to the Building Regulations 2012 addressing administrative matters around the...
Building and Energy
Bulletin
27 Mar 2019
The Building Amendment Regulations 2019 (the Amendment Regulations) were published in the Government Gazette on 26 March 2019. The Amendment Regulations come into effect on 1 May 2019. The Amendment...
Building and Energy
Bulletin
27 Mar 2019
Consumer Protection (CP) Western Australia’s Facebook page is managed by the CP Media team. We’re real people, not bots, so please be nice to us. By using or accessing our page, you’re agreeing to...
Consumer Protection
Information
09 Jan 2019
Your home is usually your biggest investment, so it's worth doing your research before deciding who will undertake your building project. Undertaking a few practical checks at the start can help...
Building and Energy
Fact sheet
21 Dec 2018
Propped open pool gates and faulty latches are a leading cause of drowning deaths in young children. It only takes seconds for a child to drown, so regularly check that the latch is working and never...
Building and Energy
Fact sheet
20 Dec 2018
The department's annual report for 2017-2018 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
08 Nov 2019
Made under section 67(2A) of the Building Act 2011 (the Act), the Ministerial Order applies to all building permit applications for a Class 1 or Class 10 building or incidental structure.
Building and Energy
Bulletin
21 Nov 2018
This is a series of four posters designed to help Indigenous communities identify and avoid scams.
Scam poster for Indigenous communitites
Scam poster for Indigenous communitites, by tvanderloo
Scam poster for Indigenous communitites
Consumer Protection
Poster
13 Nov 2018
Will your child and your neighbours’ children be safe while your pool is under construction? Some types of pools need to be filled with water by the pool builder as part of the construction process...
Building and Energy
Fact sheet
21 Dec 2018
A concise version of the annual report that provides the reader with a snapshot of the annual report clearly articulating the value created by the department over the financial year.
Corporate
Reports
25 Oct 2018

Pages

Announcements

The average price of regular unleaded petrol (ULP) is set to increase by over 24 cents per litre (cpl) to 118.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 20 May 2020, most branded retailers are hiking their ULP price: Coles Express hiking by 34 cpl up to 127.9 cpl; 7-Eleven up to 126.9 cpl; Caltex,...
Consumer Protection
Media release
19 May 2020
WA’s Commissioner for Consumer Protection is advising travel-buyers to read terms and conditions very carefully and be wary of ‘pay now/book later’ deals when purchasing holidays during the COVID-19 coronavirus pandemic. Lanie Chopping said that while regional border restrictions continue to ease in Western Australia, interstate and international travel restrictions are a different story and that...
Consumer Protection
Media release
19 May 2020
The McGowan Government has created a free conciliation service to assist renters and landlords reach agreement about coronavirus (COVID-19) related tenancy disputes, without having to go to court. The aim of the Residential Tenancies Mandatory Conciliation Service (RTMCS) is for all sides to reach a fair and achievable solution through informal discussion. Unlike court where a decision is imposed...
Consumer Protection
Media release
18 May 2020
Heating appliances will soon be emerging from hibernation as cooler weather sets in, particularly with many of us working from home this winter. If you are using a gas heater, our colleagues at Building and Energy have issued a timely warning about the dangers of exposure to carbon monoxide, which can leak from faulty, poorly maintained or misused gas appliances. Carbon monoxide is known as the ‘...
Building and Energy / Consumer Protection
Media release
14 May 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 25 cents per litre (cpl) to 115.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 13 May 2020, most branded retailers are hiking their ULP price: Coles Express hiking by 34 cpl up to 125.9 cpl; Puma up to 125.7 cpl; Caltex...
Consumer Protection
Media release
12 May 2020
Consumer Protection has received reports from seven victims of scams where COVID-19 was used in the plot to steal a total of about $68,000. Most were the victims of fake websites, social media pages and advertisements in which COVID-19 was used as an excuse for why their online purchases had not been delivered. A Perth-based Chinese student lost $13,800 when scammers called to report her COVID-19...
Consumer Protection
Media release
12 May 2020
The Supreme Court has overturned the acquittal of a Perth tree lopper and convicted him on six charges of breaking consumer law related to an unsolicited sale after a successful appeal by Consumer Protection. Sean Robert Weinthal , who at the time of the offences was operating under the business name West Coast Trees , was acquitted of the charges by the Perth Magistrates Court in June 2019 but...
Consumer Protection
Media release
07 May 2020
A Palmyra electrician has been fined $20,000 for a potentially deadly wiring error that caused objects at a Connolly home to become live with dangerous levels of electricity, resulting in $3,700 damage to appliances. Licensed electrical worker Dryden Peter Adams (EW150729) was sentenced on 28 April 2020 at Joondalup Magistrates Court after pleading guilty to breaching WA’s electricity licensing...
Building and Energy
Media release
07 May 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 25 cents per litre (cpl) to 111.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 6 May 2020, most branded retailers are hiking their ULP price: Coles Express hiking by 34 cpl up to 121.9 cpl; 7-Eleven, Caltex Woolworths, Caltex...
Consumer Protection
Media release
05 May 2020
WA’s energy safety regulator is sharing vital electrical and gas safety tips for people working from home and starting to prepare for cooler weather. Building and Energy is encouraging householders to check that their electrical and gas equipment is safe, in good working order and compliant with Australian standards. “People are using electrical appliances in home offices and for projects around...
Building and Energy
Media release
05 May 2020

Pages

Subscribe to Topics
Subscribe to RSS - Consumer