Consumer

Topics

Working in the roof space

The roof space of your home can be a very dangerous area. There are a number of electrical risks, including: exposed live electrical conductors or wiring; unenclosed joints in conductors; electrical connections where the condition of wiring has deteriorated (often associated with older buildings);...
Electrical installations
16 Apr 2018

Consumer guarantee framework 2018

The Commonwealth Government are seeking your views on the clarification, simplification and modernisation of the consumer guarantee framework Status: Open, closes Monday 23 April 2018. Background A recent review of the Australian Consumer Law (ACL) highlighted a number of benefits to Australians...
Consultations
14 Mar 2018

RCD letter to proprietors

Important electrical safety message from the Director of Energy Safety To the Proprietor Dear Sir / Madam No RCD means no second chance Residual current devices (RCDs) are the single most effective measure to prevent electrocutions, serious electrical injuries and fires. The circuit breakers and...
Residual current devices (RCDs)
09 Mar 2018

Damaged vehicles - disaster advice

When there is a disaster such as a fire, flood, storm or earthquake a vehicle can suffer various degrees of damage. If you are in the market for a second-hand vehicle you should be aware of the different obligations motor vehicle dealers, insurance companies and private sellers have to comply with...
Servicing and repair
08 Feb 2018

Gas Service Logbook

This Gas Service Logbook has been issued by the Director of Energy Safety as a means of recording information about the servicing of a consumer’s gas installation by a registered gas fitter. Use of this Gas Service Logbook for recording servicing work by a gas fitter satisfies the requirement of...
Installation and service record books
04 Jan 2018

Barbecue wire brushes

WATCH
Wire bristles from barbecue brushes can cause serious throat or digestive injuries when ingested. Thousands of injuries have been reported from accidentally consuming the bristles around the world, including in Australia. The metal bristles on barbecue brushes can become loose. Be aware of bristles...
Product safety for consumers
30 Nov 2017

The Sharing Economy for Consumers

WATCH
What is the sharing economy? The sharing economy is an online marketplace run by platform operators which connects consumers with people who have goods or services to sell, hire, rent or lease. Platform operators provide administrative functions, such as facilitating payment and managing the...
Your consumer rights
07 Nov 2017

Product safety for babies and children

Creating a safe and secure environment for your baby is important and we have collated some advice on common products and household tips to help you. The below pages and publications detail the various ways you can reduce or remove common hazards to avoid the risk of injury to your growing child...
Product safety for consumers
17 Aug 2017

State-wide cladding audit

The Department of Mines, Industry Regulation and Safety (DMIRS) is coordinating Western Australia’s State-wide Cladding Audit, which is part of an Australia-wide initiative to check the cladding on high-risk buildings following the tragic Grenfell Tower fire in London. In the early hours of 14 June...
Compliance and audit
14 Aug 2017

Recent developments in non-conforming building products

What is being done nationally On 23 June 2015, the Australian Senate referred the issue of non-conforming building products to the Senate Economics Reference Committee. The Committee released its interim report ‘Safety – not a matter of good luck’ on 4 May 2016. The Senate Committee is due to hand...
Non-conforming building products
11 May 2017

Pages

Publications

Annual Report 2017- 2018

The department's annual report for 2017-2018 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
08 Nov 2019

Industry Bulletin 108 - Ministerial Order: Exemption from requirement for owner signature on building permit applications extended indefinitely

READ
Made under section 67(2A) of the Building Act 2011 (the Act), the Ministerial Order applies to all building permit applications for a Class 1 or Class 10 building or incidental structure.
Building and Energy
Bulletin
21 Nov 2018

Indigenous SCAM posters

READWATCH
This is a series of four posters designed to help Indigenous communities identify and avoid scams.
Scam poster for Indigenous communitites
Scam poster for Indigenous communitites, by tvanderloo
Scam poster for Indigenous communitites
Consumer Protection
Poster
13 Nov 2018

Danger – Swimming pool under construction

READ
Will your child and your neighbours’ children be safe while your pool is under construction? Some types of pools need to be filled with water by the pool builder as part of the construction process...
Building and Energy
Fact sheet
21 Dec 2018

Annual report in focus

READ
A concise version of the annual report that provides the reader with a snapshot of the annual report clearly articulating the value created by the department over the financial year.
Corporate
Reports
25 Oct 2018

Industry Bulletin 107 - The Building Amendment Regulations (No.2) 2018

READ
The Building Amendment Regulations (No. 2) 2018 (the Amendment Regulations) were published in the Government Gazette on 5 October 2018. The Amendment Regulations create new regulation 31HA in the...
Building and Energy
Bulletin
05 Oct 2018

State-wide cladding audit fortnightly status update – public buildings

READ
The Department of Mines, Industry Regulation and Safety (DMIRS) contacted all government departments and agencies (agencies) regarding the risk presented by combustible cladding and requested that...
Building and Energy
Reports
30 Sep 2018

Industry Bulletin 106 - Building Services (Registration) Amendment Regulations 2018

READ
The Building Services (Registration) Amendment Regulations 2018 (the Amendment Regulations) were published in the Government Gazette on Friday 21 September 2018. The Amendment Regulations can be...
Building and Energy
Bulletin
25 Sep 2018

Local government’s four yearly inspections of private swimming pool safety barriers 2017/18

READ
Progress report This report is in response to recommendation 7 of the Ombudsman Western Australia (Ombudsman) report titled Investigation into ways to prevent or reduce deaths of children by drowning...
Building and Energy
Reports
18 Sep 2018

Swimming pools and spas: electrical bonding

READ
Don’t compromise on electrical safety. Always use a licensed electrical contractor when installing your swimming pool or spa to avoid the risk of electric shock.
Building and Energy
Fact sheet
19 Jul 2019

Pages

Announcements

Home renovator with a history of ripping off WA consumers to pay $14,585 (Mark Edward Straw / C.C. Renoes)

A home renovations tradie with a history of ripping off WA consumers has been fined $11,000 by the Perth Magistrates Court, ordered to pay $2,500 in compensation to one consumer as well as legal costs of $1,085.50, for breaking the Australian Consumer Law. On 7 February 2020, Mark Edward Straw of Warnbro (formerly High Wycombe), trading as C.C. Renoes , was convicted in his absence, by way of a...
Consumer Protection
Media release
12 Feb 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 10 cents per litre (cpl) to 145 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 12 February 2020, most branded retailers are hiking their ULP price - Caltex hiking by 31 cpl to 157.9 cpl, Caltex Woolworths to 153.7 cpl, and Puma...
Consumer Protection
Media release
11 Feb 2020

Horizon Power fined $40,000 for unsafe work in Kununurra (Regional Power Corporation trading as Horizon Power)

Regional electricity provider Horizon Power was fined $40,000 by the Perth Magistrates Court on 4 February 2020 for incorrect work in Kununurra that caused a fire and the telecommunications equipment at various properties to become potentially unsafe. Horizon Power was also ordered to pay $1,516.40 in costs, after earlier pleading guilty to breaching the Electricity Regulations 1947. The court...
Building and Energy
Media release
11 Feb 2020

Perth weekly petrol price cycle disrupted

FuelWatch reports a disruption to the usual weekly petrol price cycle in Perth. For the past five years, the weekly cycle has been consistent, with most fuel outlets in the Perth metropolitan area hiking their regular unleaded petrol (ULP) prices every Tuesday by about 20 cents per litre (cpl) on average. Prior to June 2015, the cycle involved prices being increased on a Thursday. In recent weeks...
Consumer Protection
Media release
10 Feb 2020

Commissioner's Blog: Is the romance real?

With Commissioner for Consumer Protection Lanie Chopping There are many success stories of people who’ve met through dating websites or apps and fallen in love but unfortunately there are also some very sad stories where people have fallen victim to romance scams. In 2019 Australians reported romance scam losses of more than $28 million, to the ACCC’s Scamwatch. Australia’s consumer protection...
Consumer Protection
Media release
06 Feb 2020

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by around 10 cents per litre (cpl) to 139.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Tuesday 4 February 2020, most Coles Express sites are hiking their ULP price by 31 cpl to 161.9 cpl. Many BP sites are hiking their ULP price to 157.9 cpl...
Consumer Protection
Media release
03 Feb 2020

Car consignment company and Director banned from holding a licence (Luxuride / Nicholas Ngo)

A luxury car consignment company and its Director have been permanently banned by the State Administrative Tribunal (SAT) from ever holding a motor vehicle dealers’ licence in WA after the car yard closed down owing many of its clients substantial amounts of money. Luxuride Pty Ltd , formerly of West Perth, and Director Nicholas Ngo (also known as Khoi Nguyen Ngo and Nguyen Khoi ) were also...
Consumer Protection
Media release
03 Feb 2020

Commissioner's Blog: Airbag recall inflates

With Commissioner for Consumer Protection Lanie Chopping The number of cars recalled in Australia, due to problems with faulty Takata airbags, keeps inflating. As more and more major manufacturers add models to the growing list, it’s important for car-owners to check their vehicle against the database, even if they’ve checked previously. Defective Takata airbags can deploy with too much force and...
Consumer Protection
Media release
31 Jan 2020

Mother and son fined for illegal car dealing (Angela Goodwin / Stuart Goodwin)

A Perth mother and son have admitted to illegally buying and selling motor vehicles without a dealers’ licence, resulting in each being fined $6,000 and ordered to pay $580.50 in costs by the Perth Magistrates Court. From October 2017 to November 2018, Angela Goodwin and Stuart Goodwin of Banksia Grove bought and sold 27 motor vehicles without holding a licence, breaching the Motor Vehicles...
Consumer Protection
Media release
31 Jan 2020

Fine for ‘dishonest’ property manager who lied about her registration (Jane Ford)

A woman who falsely claimed to have a real estate sales representative registration while carrying out the functions of a property manager was convicted, fined $2,000 and ordered to pay costs of $349.50 by the Perth Magistrates Court on 24 January 2020. Jane Nicole Ford of East Victoria Park began working for a Willetton property management company as an administration assistant in February 2015...
Consumer Protection
Media release
30 Jan 2020

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