Consumer

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Western Australian electrical safety regulations require all lighting points to have earth protection using a conductor connected to the main earth of the building’s electrical installation. The earthing conductor must be connected to a suitably robust earthing terminal of the lighting point (...
Electrical installations
A national safety alert has been issued for several open-flued gas heaters that, under certain circumstances, may produce too much carbon monoxide – potentially causing serious health risks to users. Building and Energy is urging owners of these gas heaters to stop using them immediately. The...
Gas appliances
Stay safe and warm this winter
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Tickticktick2, by sgrove
You can’t see it or smell it. But while your gas heater is running, poisonous carbon monoxide could be spilling into your home. Unserviced gas heaters can spill carbon monoxide (CO) – a gas that you can’t see or smell but can make...
Gas appliances
Safety advice for using open flued gas space heaters Negative pressure can occur when there is not enough ventilation in a home and an exhaust fan or range hood is operating. If an open flued gas space heater is operating at the same time as an exhaust fan, it may cause the gas heater to...
Gas appliances
Building and Energy encourages Western Australians to take simple steps to protect themselves against home fires as more people purchase and use equipment and devices with lithium-ion batteries. The following information will help consumers avoid the fire risk while enjoying the undoubted...
Electrical appliances
The Commissioner for Consumer Protection has issued some advice about your consumer rights during the COVID-19 coronavirus pandemic, with the below frequently asked questions addressing retail, travel, memberships and services issues and how they are covered by legislation. This information will be...
COVID-19 coronavirus FAQ
Restaurants and cafes that charge a surcharge on certain days do not need to provide a separate menu. However, the menu or pricing display must include wording that ‘a surcharge of [percentage] applies on [the specified day or days]’ . This statement must be displayed in a transparent and prominent...
Store policies and sale practices
Quad bikes have a number of design features that create risks for users, particularly when used on uneven or sloped ground. Losing control of a quad bike can cause it to flip or roll over causing death or serious injury. About quad bikes A quad bike (also known as an all-terrain vehicle or ATV) is...
Product safety for consumers
Consumer Protection has a number of policies which articulate the principles that underpin our work. These policies guide our approach to promoting fair trading and consumer protection, whether we are providing information and advice, helping consumers resolve disputes or investigating complaints...
About us
With many types of scams out in the community, it can be very hard to identify what is legitimate and what is a scam. Spotting scams and learning how to protect yourself from falling victim, will help you avoid losing vital personal information and money. See our Scam Spotting fact sheet below for...
Scams

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Publications

Why are reforms being considered? Following a vehicle accident, drivers can easily be taken advantage of as they are often highly vulnerable and in shock. Serious concerns about the accident towing...
Consumer Protection
Consultations / public comment
10 Aug 2020
This compliance letter is provided to Consumer Protection by the Better Regulation Unit (BRU) of the Department of Treasury. The BRU is responsible for assessing Decision Regulatory Impact Statements...
Consumer Protection
Information
21 Jul 2020
New fitness code published The Fair Trading (Fitness Industry Code) Regulations 2020 (WA) (that contain the new Fitness Industry Code) were published on 29 September 2020. This mandatory code comes...
Consumer Protection
Reports
16 Oct 2020
The Guidelines for the safety of buildings near network operator assets are issued under Section 33AA of the Electricity Act 1945. The risks and potential consequences of an electrical incident...
Building and Energy
Guide / handbook
16 Jun 2020
Scammers are using the pandemic to take advantage. Don’t be tricked!
Consumer Protection
Flyers
12 Jun 2020
The objective of this general inspection was to determine if new residential buildings (dwellings) in designated bush fire prone areas are adequately meeting the bush fire building requirements of...
Building and Energy
Reports
03 Jun 2020
Use this PDF version of the complaint form to make a complaint to the department about a regulated building service or a home building work contract if you intend to print and submit a hard copy...
Building and Energy
Form – application
26 May 2020
This advisory letter is issued by the electrical contractor or electrician to the owner or occupier.
Building and Energy
Advisory note
14 May 2020
The quad bike safety standard poster highlights the key requirements of the safety standard. Please download the poster and display in a highly visible location. For more information visit the quad...
Consumer Protection
Poster
12 Mar 2020
Keep this guide handy to answer questions about your housing options as you age. What is a retirement village? These are managed residential complexes providing independent living accommodation for...
Consumer Protection
Guide / handbook
03 Feb 2020

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Announcements

The average price of regular unleaded petrol (ULP) is set to increase by over 29 cents per litre (cpl) to 167.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money.
Consumer Protection
Media release
31 Aug 2021
With the AFL Grand Final now confirmed to take place at Optus Stadium in Perth on 25 September 2021, Consumer Protection is reminding footy fans to only buy tickets from authorised sellers to avoid the disappointment of being turned away from the game.
Consumer Protection
Media release
31 Aug 2021
If you’ve been bombarded with suspicious, garbled text messages lately that mention a missed call or voicemail, you’re not alone. There’s a good chance that the messages riddled with typos have been generated by malware called FluBot, which tries to steal Android device users’ banking details and other personal information. We understand the scammers behind the malware are deliberately using bad...
Consumer Protection
Media release
26 Aug 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 167.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money.
Consumer Protection
Media release
24 Aug 2021
Entrants to Facebook competitions contacted by fake profile imitations Told they won but must provide personal and financial information to claim prize Businesses in WA’s tourism and hospitality industry targeted Entrants in Facebook competitions are being warned that they could be targeted by scammers with the devious aim of stealing personal and financial information. WA ScamNet at Consumer...
Consumer Protection
Media release
19 Aug 2021
Website listing and signboard claimed the home had reverse cycle air conditioning Home in fact had ducted evaporative air conditioning with only cooling function Fines under Australian Consumer Law for making false or misleading statements False claims about the air conditioning system of a Jindalee home for sale has resulted in an Alkimos real estate agency and its Director being ordered to pay...
Consumer Protection
Media release
18 Aug 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 167.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 18 August 2021, most branded retailers are hiking their ULP price: Coles Express hiking by up to 41 cpl up to 178.9 cpl; BP up to 177.9 cpl; 7-Eleven...
Consumer Protection
Media release
17 Aug 2021
Agency took up to five weeks to lodge bonds with the Bond Administrator Law allows lodgement within two weeks but no longer Property managers reminded to process bonds as soon as practicable Failure to lodge three tenancy bonds on time has resulted in an East Perth real estate agency being reprimanded and fined $2,500 by the State Administrative Tribunal. Tiapan Pty Ltd , trading as L.J. Hooker...
Consumer Protection
Media release
16 Aug 2021
The Building Services Board has fined a Midland builder $5,000 after he allowed a business to include his registration details on contracts for projects that he was not involved with. At its July meeting, the Board found that Nermin Nezic – who is a registered building practitioner (BP101766) and a registered building contractor (BC101476) – engaged in misleading conduct under WA’s building...
Building and Energy
Media release
12 Aug 2021
With more of us holidaying at home this year due to ongoing travel restrictions, hiring a rental vehicle can be a great way to explore our vast state. Unfortunately things don’t always go to plan, with new figures showing we received 183 complaints and 251 enquiries from consumers about the vehicle hire industry in the last two years – mostly to do with disputes over refunds and payment. Consumer...
Consumer Protection
Media release
12 Aug 2021

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