Consumer

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Consumers must be provided with an itemised bill if they request one. The supplier must give the consumer the itemised bill, without charge, within seven days of the request. It must be expressed in plain language, legible and clear. A consumer can ask a supplier for an itemised bill which shows:...
Receipts
New vehicle (manufacturer's) warranties When you buy a new vehicle the manufacturer will "guarantee" the vehicle, usually for a limited period of time, provided the vehicle is used correctly. This guarantee is known as a manufacturer's warranty or 'express warranty' because it is 'expressed',...
Buying a vehicle
When you buy a vehicle from a dealer, it will come with a warranty - a manufacturer's warranty if it is new, and a statutory (dealer's) warranty if it is second-hand. Note: Older second-hand vehicles and some types of vehicles may not be covered by statutory warranty. All vehicles, both new and...
Buying a vehicle
There are a number of places where you can buy a vehicle. Each has advantages and disadvantages. Buying from a dealer Buying a vehicle from a licensed motor vehicle dealer is the safest way and provides some real advantages. The dealer is obliged by law to guarantee that there is no money owing on...
Buying a vehicle
If you have a problem with your fitness service the first thing you should do is tell them about it. Most businesses will want to do the right thing and will address your concerns. The Fitness Code requires all fitness services to have a formal complaint process in place. They must provide...
Fitness industry
Effective 1 July 2021, all fitne ss suppliers must adhere to requirements of t he new Fair Trading (Fitness Industry Code of Practice) Regulations 2020 (WA) (Fitness Code), which include changes to membership agreements and fees, cooling-off periods and cancellation processes . You can cancel your...
Fitness industry
Effective 1 July 2021, all fitne ss suppliers must adhere to requirements of t he new Fair Trading (Fitness Industry Code of Practice) Regulations 2020 (WA) (Fitness Code), which include changes to membership agreements and fees, cooling-off periods and cancellation processes . You have a specified...
Fitness industry
Effective 1 July 2021, all fitne ss suppliers must adhere to requirements of t he new Fair Trading (Fitness Industry Code of Practice) Regulations 2020 (WA) (Fitness Code), which include changes to membership agreements and fees, cooling-off periods and cancellation processes . Fitness membership...
Fitness industry
Effective 1 July 2021, all fitness suppliers must adhere to requirements of the new Fair Trading (Fitness Industry Code of Practice) Regulations 2020 (WA) (Fitness Code), which include changes to membership agreements and fees, cooling-off periods and cancellation processes. The fitness industry in...
Fitness industry
Retail trading hours provide times when retailers in Western Australia can open for business. In some cases the type of business can dictate the hours which the business can be open to customers. There are also times throughout the year when extended trading may apply such as over the Christmas...
Trading hours

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Publications

This brochure will assist owners with the safety aspects of balconies, decks and other external structures which may be of a sufficient height above ground level to put family members and friends at...
Building and Energy
Brochure
16 May 2014
This form includes all the requirements of the Construction Contracts Act and the associated Regulations. Further requirements have been included by the department in the interest of assisting...
Building and Energy
Form – application
22 Jan 2019
This form can be used to apply for an adjudication under the Construction Contracts Act 2004 . The form is not mandatory but contains the statutory information required to submit a claim in a...
Building and Energy
Form – application
11 Oct 2017
This form is to be submitted to the Complaints Branch of Building and Energy where a party to a complaint wants to be represented by another person in a conciliation hearing.
Building and Energy
Form – notification
03 Dec 2018
This is the approved form for lodgement of a disciplinary complaint about a registered building service provider or approved owner-builder under section 15 of the Building Services (Complaint...
Building and Energy
Form – application
26 May 2020
Proforma notice of proposed complaint under the Building Services (Complaint Resolution and Administration) Regulations 2011 .
Building and Energy
Form – notification
23 Oct 2018
Application for Modification or Non-Application of Building Standard
Building and Energy
Form – application
04 Jul 2016
Application to extend time – occupancy permit or building approval certificate
Building and Energy
Form – application
14 May 2014
Application to extend a building or demolition permit
Building and Energy
Form – application
14 May 2014
8 March 2019 current version Notice and request for consent (response notice): Protection structures, party walls, removal of fences, access to land
Building and Energy
Form – application
23 May 2019

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Announcements

The average price of regular unleaded petrol (ULP) is set to increase by around 17 cents per litre (cpl) to 108.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 15 April 2020, most branded retailers are hiking their ULP price: Caltex Woolworths and Caltex hiking by 33-34 cpl to 119.9 cpl; Vibe up to 118.5...
Consumer Protection
Media release
14 Apr 2020
Urgent legislation to implement a range of measures to minimise financial impacts of the COVID-19 pandemic on tenants and landlords of both commercial and residential tenancies will be introduced into State Parliament this week. The Commercial Tenancies (COVID-19 Response) Bill 2020 will introduce a moratorium on evictions for small commercial tenancies and provide a range of other measures to...
Consumer Protection
Media release
14 Apr 2020
The Costco fuel outlet at Perth Airport will now be required to report its prices to FuelWatch when new regulations come into effect tomorrow. Previously, the member-based fuel retailer was exempt as the Petroleum Products Pricing Act 1983 (WA) did not cover fuel sales when there is an existing agreement between the customer and the fuel retailer. The law has been changed so Costco cannot claim...
Consumer Protection
Media release
09 Apr 2020
Western Australia’s plumbing regulator is warning homeowners about the health risks of DIY installation of toilet hygiene spray hoses, which should only be fitted by a licensed plumber. The alert from Building and Energy follows a rise in sales of the flexible douche hoses in the wake of toilet paper shortages and a focus on cleanliness due to COVID-19 coronavirus. Hygiene spray hoses for toilets...
Building and Energy
Media release
09 Apr 2020
A Victoria Park used car dealer has been fined $10,000 by the Perth Magistrates Court for making misleading claims when advertising a car for sale. Youngs WA Pty Ltd was also ordered to pay legal costs of $667.50 when convicted on 3 April 2020 of two charges of breaching the Australian Consumer Law by making false or misleading representations. In December 2018, the car yard placed an...
Consumer Protection
Media release
09 Apr 2020
With many of us now working from home as part of the Government’s COVID-19 coronavirus social distancing measures, it is important that you consider the following to ensure your safety and that of your family when using electrical and gas equipment. Electrical safety Check to see if you have at least two RCDs installed on your main switchboard. Prove that they are working correctly by pressing...
Building and Energy
Department News
09 Apr 2020
Western Australians are warned to be on high alert for unsolicited SMS or social-media messages urging them to inject money into a fraudulent scheme disguised as an investment opportunity. Consumer Protection is aware of an investment scam circulating in the WA community that claims almost $22 million can be unlocked from an international account if the recipient pays part of the $500,000...
Consumer Protection
Media release
08 Apr 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 18 cents per litre (cpl) to 111.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 8 April 2020, most branded retailers are hiking their ULP price: Caltex hiking by 34 cpl to 123.9 cpl; BP, Caltex Woolworths and 7-Eleven to 119.9...
Consumer Protection
Media release
07 Apr 2020
A real estate agency manager recently jailed for fraud has been ordered to pay $10,000 in fines and costs for taking more than $220,000 of clients’ money from trust accounts. At Perth Magistrates Court on 18 March 2020, Jason John Vecchio pleaded guilty to 15 breaches of the Real Estate and Business Agents Act for unauthorised withdrawals and mismanagement of the trust accounts in 2015. Mr...
Consumer Protection
Media release
06 Apr 2020
WA tenants are being urged by Consumer Protection to continue to pay their rent unless they are genuinely experiencing severe financial hardship. Landlords and agents are also encouraged to show compassion and to negotiate with tenants who may have lost their employment as a result of the COVID-19 coronavirus pandemic. The agency has receive a number of calls from concerned landlords who claim...
Consumer Protection
Media release
05 Apr 2020

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