Consumer

Topics

A supplier guarantees that the goods will do the job the consumer was told they would. The ‘fit for purpose’ guarantee A supplier guarantees that goods will be reasonably fit for any purpose that the supplier or the consumer specified – the goods will do the job the consumer was told they would...
Guarantees and warranties
Description of goods must be accurate Suppliers and manufacturers guarantee that the description of goods for example, in a catalogue or television commercial is accurate. This does not apply to goods bought at auction. Matching description If the goods do not match the description for example, the...
Guarantees and warranties
Acceptable quality Goods must be of an acceptable quality. The guarantee of acceptable quality Suppliers and manufacturers guarantee that goods are of acceptable quality when sold to a consumer. This means they guarantee the goods will be: safe, durable and free from defects; acceptable in...
Guarantees and warranties
People generally are aware that electricity can be dangerous. However, many people still take risks that can lead to harm. This is why reminders on the need to use electricity safely are required. Switches, power points and light fittings Damaged switches, power points and light fittings are...
Electrical installations
All home sellers and landlords must ensure that residual current devices (RCDs) are installed in accordance with the Electricity Regulations to protect all power and lighting circuits. RCDs save lives RCDs cut the electricity supply instantly if a person touches a live part and receives a shock. By...
Residual Current Devices (RCD)
If you believe that the estimated sale value of the abandoned goods is less than it will cost you to remove the goods, store the goods for at least 60 days and sell the goods at public auction you can choose to dispose of the goods. Before you just dispose of the goods, you should be aware that the...
When a tenancy ends
If you do not wish to deal with uninvited door to door sellers you should display a Do Not Knock sticker on your front door or near the doorbell. Donations to charity, where no sale is involved, are not unsolicited consumer agreements. This includes donations received by a third party or contractor...
Door to door and telephone sales
There are different times set by law for when a salesperson is allowed to contact you depending on whether the contact is by phone or in person. By phone Telemarketing calls and fax marketing must not be made on: Sunday or a public holiday; Weekdays - before 9 am or after 8 pm; or Saturday - before...
Door to door and telephone sales
If you agree to buy something from a telemarketer you must be given a contract. The contract must be: in writing; expressed in plain language, legible and clear; delivered within five business days (or longer if you agree), in person, by post or (if you agree) by email . The contract must clearly...
Door to door and telephone sales
Repairing a vehicle can be costly, so choosing your repairer carefully can be a real advantage. Before choosing a repairer, do your research and talk to people; many will have good and bad experiences which will help you make the right choice. Some suggestions for choosing a repairer: Find out if...
Servicing and repair

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Announcements

Legal action by US authorities against Western Union could result in compensation being paid to thousands of WA scam victims who made payments via the international money transfer service over a 13 year period. The US Department of Justice (DOJ) has issued a penalty of US$586 million to Western Union for aiding fraud, with the funds being used to refund scam victims throughout the world. This...
Consumer Protection
Media release
08 Feb 2018
The owner of a Mandurah retirement village has been fined $5,000 by the Perth Magistrates Court for failing to provide specific information to prospective residents prior to them signing contracts. Stephen Graeme May of Mosman Park owns the Willow Creek Mews retirement village in Greenfields, near Mandurah. He pleaded guilty on 31 January 2018 and was fined over breaches of the Retirement...
Consumer Protection
Media release
07 Feb 2018
A fencing contractor has been fined $2,000 by the Perth Magistrates Court and ordered to pay compensation of $1,000 to a Gooseberry Hill consumer after taking a deposit but failing to do the work. Samuel Michael Gossage of Thornlie, trading as Sam’s Handyman and Fencing Services (unregistered), was also ordered to pay costs of $2,000 when he pleaded guilty on 2 February 2018 to breaching the...
Consumer Protection
Media release
06 Feb 2018
Valentine’s Day is the traditional time of the year when people express their love for each other but, for many, it can be a disappointing and frustrating experience. Every year, Consumer Protection receives many complaints from people who have ordered flowers online for their loved ones only to find that they turn up late, if at all, or even dead on arrival. In 2017, a total of 42 complaints...
Consumer Protection
Media release
06 Feb 2018
The average cost of unleaded petrol is set to increase by over 18 cents per litre (cpl) to 146.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 6 February 2018, most 7-Eleven, Puma, BP, Caltex, Caltex Woolworths and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase of between 20 and 25 cpl) and...
Consumer Protection
Media release
05 Feb 2018
Scammers are tricking innocent victims to part with their money by using iTunes gift cards as their preferred method of payment. According to Consumer Protection WA ScamNet data, 34 victims purchased iTunes cards worth $116,909 in 2017, in comparison 17 victims reported losses totalling $68,637 in 2016. The cold calling scammers pretend they are from Telstra or the Australian Taxation Office...
Consumer Protection
Media release
01 Feb 2018
Former staff members of a failed Christian college, which specialised in educating ‘at risk’ youth, have been awarded entitlements totalling more than $250,000 following action by Consumer Protection. The Catalyst School, operated by the OK Youth Services Inc. association, began in 2009 and membership was open to those who were involved in the local Christian community. School attendees included...
Consumer Protection
Media release
31 Jan 2018
Western Australian builder Choiceliving (WA) Pty Ltd (BC101237 – suspended) has today voluntarily entered into external administration.
Building Commission
Media release
30 Jan 2018
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 146.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 30 January 2018, most 7-Eleven, Puma, Caltex Woolworths, BP, Caltex and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase of between 20 and 25 cpl)...
Consumer Protection
Media release
29 Jan 2018
Building Commissioner Ken Bowron has suspended Choiceliving (WA) Pty Ltd’s (BC101237) building contractor registration due to concerns about the company’s financial status.
Building Commission
Media release
25 Jan 2018

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