Consumer

Topics

Some typical examples of situations that may lead to an unsolicited agreement being made are: Door-knocking households and offering to sell products or services, or inviting consumers to switch to a different service provider. Telephoning consumers and offering to sell products or services...
Door-to-door and telephone selling
Information standards regulate the type and amount of information provided to consumers about goods and services. The Commonwealth minister responsible for administering the Australian Consumer Law can: make new information standards; and declare an existing standard as a national information...
Information standards
It is unlawful to use physical force, coerce or unduly harass someone about the supply of, or payment for, goods or services. Undue harassment means unnecessary or excessive contact or communication with a person, to the point where that person feels intimidated, tired or demoralised. Coercion...
Sales practices
Referral selling is when a consumer is persuaded to buy goods or services by promises of a rebate, commission or other benefit for supplying information that helps the trader sell to other consumers, and the consumer does not get the promised benefit unless some other event happens after the...
Sales practices
Pyramid schemes make money by recruiting businesses or people rather than by selling real and legitimate products or services – even if a product or service is involved. These schemes inevitably collapse and new members can lose a lot of money. It is illegal for any business or person to...
Sales practices
Telling consumers about their rights When it comes to consumer guarantees, you must be very careful about what you say to consumers about their rights, and the wording of any signs, advertisements or any other documents. What you cannot tell a consumer You must not tell a consumer that a consumer...
Returns and cancellations
A supplier must meet the consumer guarantees for providing services: with due care and skill; which are fit for any specified purpose; and within the time specified, or within a reasonable time (when no time is set). What is ‘reasonable’ will depend on the nature of the services. If services fail...
Returns and cancellations
You must repay any money paid by the consumer for the returned goods, and return any other form of payment made by the consumer, for example, a trade-in. If this is not possible, you must refund the consumer the value of the other form of payment. You must not: offer a credit note, exchange card or...
Returns and cancellations
You must provide goods of the same type and similar value. If such a replacement is not reasonably available, the consumer may choose a repair or a refund. The consumer must return goods to you. If this involves significant cost to the consumer, you must collect the goods at your own expense – see...
Returns and cancellations
What if I can’t repair the goods? If a supplier cannot repair the goods—for instance, because the supplier does not have parts—or cannot do so within a reasonable time, the consumer can: reject the goods and seek either a refund or replacement; or have the goods fixed elsewhere and claim reasonable...
Returns and cancellations

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Publications

8 March 2019 current version Notice and request for consent to encroach or adversely affect
Building and Energy
Form – application
23 May 2019
14 April 2021 current version Certificate of building compliance
Building and Energy
Form – application
30 Apr 2021
Certificate of construction compliance
Building and Energy
Form – application
14 May 2014
Application for building approval certificate - Updated 30 April 2020
Building and Energy
Form – application
30 Apr 2020
Occupancy permit
Building and Energy
Form – application
08 Mar 2018
Application for occupancy permit - Updated 30 April 2020
Building and Energy
Form – application
30 Apr 2020
8 March 2019 current version Notice of cessation
Building and Energy
Form – application
23 May 2019
Demolition permit
Building and Energy
Form – application
14 May 2014
8 March 2019 current version Application for demolition permit
Building and Energy
Form – application
23 May 2019
Building permit
Building and Energy
Form – application
14 May 2014

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Announcements

Joint statement – Department of Mines, Industry Regulation and Safety (Building and Energy) and Department of Fire and Emergency Services ​Western Australians are being asked to take simple steps to protect themselves against home fires as more people stay home to help manage the COVID-19 pandemic.​ The number of home fires started by lithium-ion batteries continues to rise with 11 fires this...
Building and Energy
Media release
03 Apr 2020
With Commissioner for Consumer Protection Penny Lipscombe Fitness fanatics may be left wondering what will happen to their gym memberships with ‘non-essential’ services like gymnasiums now shutdown around the country as part of the State and Federal Governments’ continuing efforts to curb the spread of COVID-19 coronavirus. Consumers might be wondering whether they are still required to pay...
Consumer Protection
Media release
02 Apr 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 15 cents per litre (cpl) to 115.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 1 April 2020, most branded retailers are hiking their ULP price - Caltex hiking by 33 cpl to 129.9 cpl, BP to 126.9 cpl, 7-Eleven to 125.9 cpl,...
Consumer Protection
Media release
31 Mar 2020
The spread of COVID-19 coronavirus around the world has created a worrying and confusing time for many - holidaymakers are wondering about cancelling trips abroad, while panic-buying has even turned the weekly grocery shop into a daunting task. Concerned consumers have come to us with numerous enquiries about their rights, so we thought it timely to release a list of Frequently Asked Questions...
Consumer Protection
Media release
26 Mar 2020
A Sorrento electrician has been fined $15,000 for incorrect wiring that caused parts of a Duncraig home to become live with dangerous levels of electricity for 17 days. Rex Percy Hickman (EW162783) did not attend Joondalup Magistrates Court on 6 March 2020 when he was convicted of breaching WA’s electricity licensing regulations and also ordered to pay costs of $766. The court was told that an...
Building and Energy
Media release
25 Mar 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 13 cents per litre (cpl) to 125 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 25 March 2020, most branded retailers are hiking their ULP price - Caltex hiking by 33 cpl to 137.9 cpl, 7-Eleven to 135.9 cpl, Caltex Woolworths and...
Consumer Protection
Media release
24 Mar 2020
While the situation with the COVID-19 pandemic is changing rapidly, we remain focussed on delivering our services while adhering to advice from Government to protect the health and safety of our staff and the wider community. The department is planning for a range of scenarios and endeavouring to ensure continuity of service. A number of functions can be performed remotely or by using our online...
Corporate
Department News
23 Mar 2020
A real estate sales representative who was convicted of extortion, assault and perverting the course of justice and then failed to inform Consumer Protection has been banned from working in the industry for 10 years by the State Administrative Tribunal. James Steven Mitsopoulos was deemed to be unfit to hold a certificate of registration which was cancelled. He was first registered in October...
Consumer Protection
Media release
23 Mar 2020
Consumer Protection is warning Western Australians to get health information and advice about COVID-19 coronavirus from official and reliable sources, and not be fooled by misinformation circulating in the community, primarily via social media. A variety of fake cures and prevention tips are being promoted including gargling with salt water, drinking extraordinary amounts of water or certain...
Consumer Protection
Media release
19 Mar 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 13 cents per litre (cpl) to 133.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 18 March 2020, most branded retailers are hiking their ULP price - 7-Eleven hiking by 28.8 cpl to 143.7 cpl, Caltex to 141.9 cpl, BP to 139.9 cpl,...
Consumer Protection
Media release
17 Mar 2020

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