Consumer

Topics

Warranties and consumer guarantees Consumers have rights under consumer guarantees, regardless of any other warranty provided by the supplier or manufacturer. Key points about warranties and consumer guarantees You must: fix a problem when goods fail to meet a consumer guarantee, even if the...
Guarantees and warranties
Reasonable time, if no time set A contract or agreement for the supply of services usually states when the services will be provided and the date they will be completed. If not, you automatically guarantee to supply the service within a reasonable time. What is ’reasonable’ will depend on the...
Guarantees and warranties
Services must achieve the consumer’s stated purpose You guarantee your services will be reasonably fit for any purpose specified by the consumer and that any products resulting from the services are also fit for that purpose. Example: A consumer asks for a key to be cut to fit his door and shows...
Guarantees and warranties
What services are covered by the consumer guarantees? Services that you provide in the course of your business or professional activity, including not-for-profit services, that cost up to $100,000*, regardless of purpose or use. *post 1 July 2021 or $40,000 pre 1 July 2021 Which services are not...
Guarantees and warranties
Manufacturers guarantee to take reasonable steps to provide spare parts and repair facilities, a place that can fix the consumer’s goods, for a reasonable time after purchase. If the manufacturer does not have an office in Australia, the importer takes on these responsibilities. Example: A consumer...
Guarantees and warranties
Title to goo ds Suppliers guarantee they have the right to sell the goods (clear title), unless the supplier alerted the consumer before the sale that they had ‘limited title’. If goods are sold with limited title, any other person with ownership rights—for example, a person owed money by the...
Guarantees and warranties
A supplier guarantees that the goods will do the job the consumer was told they would. The ‘fit for purpose’ guarantee A supplier guarantees that goods will be reasonably fit for any purpose that the supplier or the consumer specified – the goods will do the job the consumer was told they would...
Guarantees and warranties
Description of goods must be accurate Suppliers and manufacturers guarantee that the description of goods for example, in a catalogue or television commercial is accurate. This does not apply to goods bought at auction. Matching description If the goods do not match the description for example, the...
Guarantees and warranties
Acceptable quality Goods must be of an acceptable quality. Acceptable quality has a number of factors, including that the goods will be safe to use, and that they will be reasonably durable. Acceptable quality is determined by what a reasonable consumer fully familiar with the goods would regard as...
Guarantees and warranties
People generally are aware that electricity can be dangerous. However, many people still take risks that can lead to harm. This is why reminders on the need to use electricity safely are required. Switches, power points and light fittings Damaged switches, power points and light fittings are...
Electrical installations

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Publications

Consumer Protection Strategic Plan 2012 - 2015
Consumer Protection
Plans
29 May 2014
Consumer Protection Division Aboriginal Consumers Education Plan - 12 Principles The Commitment What Consumer Protection is doing Principle 1: Consumer Protection continues to consult with Aboriginal...
Consumer Protection
Policies
21 Aug 2023
‘Indigenous Consumers Count’ are reports examining consumer issues faced by Indigenous Western Australians and whether consumer protection services adequately meet the needs of this diverse...
Consumer Protection
Guide / handbook
13 Mar 2023
This brochure is designed to advise builders, gas fitters and consumers where gas-fired barbecues and patio heaters may be installed and used safely. This information does not take precedence over...
Building and Energy
Brochure
14 Aug 2019
On 1 July 2013, changes to the Residential Tenancies Act 1987 (the Act) and the Residential Tenancies Regulations 1989 came into force. These frequently asked questions are designed to assist you in...
Consumer Protection
Fact sheet
02 Dec 2019
Travellers’ consumer tips When you shop in our great State you have the same rights as all Western Australians. You can buy with confidence as laws prohibit misleading or deceptive conduct by traders...
Consumer Protection
Guide / handbook
11 Jan 2022
Make sure you use a licensed electrical contractor whenever you have electrical work done. Is your electrical contractor licensed? In Western Australia, the law requires that all electrical work is...
Building and Energy
Brochure
30 Jul 2019
My Shopping Rights flash cards and posters in - Tamil
Consumer Protection
Promotions
29 May 2014
My Shopping Rights flash cards and posters in - Nepalese
Consumer Protection
Promotions
29 May 2014
A guide for the safe operation of an LP gas powered vehicle. Auto LP Gas safety Just like other forms of energy, LP gas (liquefied petroleum gas) is safe when treated properly. A correctly installed...
Brochure
30 Apr 2014

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Announcements

Rockingham real estate agency and licensee fined a total of $23,000 Inaccuracies in trust account records and tenancy bonds lodged too late Warning to agents to ensure trust account accuracy and timely bond lodgements A Rockingham real estate agency and its licensee have been fined a total of $23,000 by the State Administrative Tribunal (SAT) for failing to lodge tenancy bonds with the Bond...
Consumer Protection
Media release
27 Jul 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 27 July 2022), the average price of regular unleaded petrol (ULP) will increase by over 23 cents per litre (cpl) to 186.5 cpl. Ampol, Caltex Woolworths and Coles Express hiking by up to 44 cpl up to 199.9 cpl; 7-Eleven up to 195...
Consumer Protection
Media release
26 Jul 2022
Further to the Government’s commitment to ensure consumers have resources to navigate the challenges in the building industry right now, Building and Energy has produced a short video as part of its education campaign. The video helps to explain the reasons for the current market conditions and what protections are in place to help. Watch the video here Other information available includes: A...
Building and Energy
Department News
25 Jul 2022
Moving house is widely considered to be one of life’s most stressful events, so we always urge consumers to choose their removalist carefully to avoid any extra drama on the day. Consumer Protection has recently received a growing number of complaints about the conduct of removalists advertising on social media. Initially the trader quotes an hourly rate and requests a small deposit, however upon...
Consumer Protection
Media release
21 Jul 2022
Puppies not delivered on agreed dates and deposits not returned Seven WA consumers still waiting for their money back after cancelling orders Consumers urged to buy existing puppies and not rely on breeding programs A consumer alert has been issued relating to the failure of a dog breeder to deliver within an agreed time and provide refunds requested by numerous customers. Consumer Protection has...
Consumer Protection
Media release
21 Jul 2022
Land valuer fined $4,000 for failing to meet accepted industry standards Inaccurate valuations have implications for buyers, sellers and tax purposes Maintaining standards is vital in upholding community confidence in the industry An Applecross land valuer has been reprimanded and fined $4,000 by the State Administrative Tribunal for failing to maintain basic industry standards when preparing...
Consumer Protection
Media release
20 Jul 2022
Investment, particularly cryptocurrency, scams make up almost half of losses in 2022 $4.1 million dollars were conned out of 71 WA investors so far this year Potential investors urged to first seek professional advice from a licensed advisor Investment scams mostly involving cryptocurrencies are driving a surge in losses reported by WA victims to record levels in 2022. These scams now represent...
Consumer Protection
Media release
18 Jul 2022
Babies can spend up to 17 hours a day sleeping, so it’s vital to ensure the place where they spend all this time resting is as safe as possible. As the range of infant sleeping products available in the Australian market continues to grow, leading medical and injury prevention experts, industry and regulators have developed a new best practice guide for the design of safe infant sleeping...
Consumer Protection
Media release
14 Jul 2022
Home owners left with defective, incomplete and unauthorised building work No nominated supervisor or building permits for some of the work $3,000 fine for breaches of WA’s builder registration laws The Building Services Board has fined a Success building company $3,000 for carrying out unauthorised, defective and inadequately supervised work during an outdoor renovation project in Stirling. The...
Building and Energy
Media release
14 Jul 2022
10-year-old received an electric shock while trying to fix a 240-volt tower fan Serious burns to both hands required skin grafts and ongoing treatment Discuss electrical safety with children and do not use damaged appliances A Perth mother and daughter are encouraging families to talk about electrical hazards after the 10-year-old received an electric shock and serious hand burns from a broken...
Building and Energy
Media release
12 Jul 2022

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