Consumer

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A new vehicle comes with a vehicle service book (log book) which outlines when the vehicle should be serviced and what type of maintenance should be done. To keep your vehicle in good working order the service/maintenance schedule should be followed. The service book also gives a service history of...
Servicing, repair and towing
When you buy a second-hand vehicle privately there is a risk that there could be money owing on it. As the new owner you could become liable for this debt. The Personal Property Securities Register (PPSR) is a service that can tell you whether or not a vehicle is recorded as "encumbered"meaning...
Buying a vehicle
When you buy a vehicle you should inspect it thoroughly. An independent vehicle inspection can help identify problems and assess the value of the car accurately. It can also help you to negotiate the sale price. There are numerous reputable organisations that can perform this inspection for you...
Buying a vehicle
You may pick up a good bargain by buying a vehicle at auction. You may be able to negotiate a contract to buy the vehicle, or buy the vehicle on the 'fall of the hammer'. In the event that an auction house will not allow a test drive, you should make a thorough inspection of the vehicle ...
Buying a vehicle
Buying a vehicle privately can be cheaper than buying from a dealer however it also offers less security. As the vehicle will not be covered by a statutory warranty, it is a good idea to have it inspected prior to purchase. This will be at your own cost. Depending on the age of the vehicle, you may...
Buying a vehicle
Whenever you buy a motor vehicle from another person or dealer, you and the seller enter into a contract for the purchase of that motor vehicle. The contract sets out your agreement. When you buy from a dealer, you will have to sign a written document called a " Contract to buy a motor vehicle "...
Buying a vehicle
You may be able to trade in your vehicle when you purchase a new or used one. Check with the dealer or seller. Present your vehicle in the best possible way if you want to sell it. It would be a good idea to clean, wash and polish it, have any mechanical faults repaired and ensure everything is in...
Buying a vehicle
It is important that you consider a range of issues and do a number of checks before you buy a vehicle. Buying a car is a big investment for most people. Make sure you do your homework before doing the deal, regardless of whether it is through a private seller or with a car yard. See the...
Buying a vehicle
From glossy brochures offering the chance to buy or even win amazing travel packages through to fake social media requests for help from friends and family, Western Australians receive their fair share of travel-related scams. The travel page covers general protections consumers have under the...
Travel
Travel costs can be varied and expensive. There are a few tips you should consider before purchasing the travel. Checking terms and conditions is essential in any travel package, accomodation or insurance. Costs Published travel costs are subject to change, even if you have paid a deposit. This is...
Travel

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Publications

In May 2013, in accordance with the Parliament of Western Australia’s Standing Orders, two omissions from the full text of notes 21a and 29 to the financial statements were rectified. This PDF is the...
Corporate
Reports
27 May 2014
The 2012-13 Annual Report presents information on its statutory compliance, financial, non-financial and operational performance. It is in five sections as required by the Financial Management Act...
Corporate
Reports
29 May 2014

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Announcements

A family in mourning over the death of a child from toppling furniture has won a Consumer Protection Award, along with a consumer advocate, a community support group and an ABC reporter. The winners were announced by Commerce Minister John Quigley during a presentation breakfast at the University Club of WA. Reef Kite was almost two years old when he was killed in October 2015 when a chest of...
Consumer Protection
Media release
06 Mar 2019
The average price of unleaded petrol is set to increase by over 20 cents per litre (cpl) to 143.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 5 March 2019, most Caltex, Coles Express and all Caltex Woolworths sites are increasing their ULP price to 149.9 cpl (hiking by between 26 and 30 cpl). Most Puma sites are...
Consumer Protection
Media release
04 Mar 2019
As more brands turn to social media influencers to promote their product or service, it’s becoming increasingly important for businesses and buyers to understand how the Australian Consumer Law (ACL) applies to sponsored content. Influencers don’t have to disclose any commercial arrangement regarding the products and services they promote and are free to express their opinions, but companies that...
Consumer Protection
Media release
21 Feb 2019
A Herne Hill man has been fined $4,000 and ordered to pay $943.50 in costs by the Perth Magistrates Court on 22 February 2019 after altering a certificate of title which was part of an application for owner-builder approval. Carl Rocco Garreffa had removed his wife’s name from the certificate of title of a property in Herne Hill which was jointly owned by the couple and failed to obtain her...
Building and Energy
Media release
27 Feb 2019
The State Government has approved an additional four hours of trading for general retail shops in the Perth metropolitan area on both the Labour Day and Easter Monday public holidays. Larger shops will be able to trade any time between 8am until 6pm on Monday, 4 March 2019 (Labour Day) and Monday, 22 April 2019 (Easter Monday). Normally trading hours for these public holidays are 11am to 5pm. The...
Consumer Protection
Media release
26 Feb 2019
The average price of unleaded petrol is set to increase by over 22 cents per litre (cpl) to 143.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 26 February 2019, most Caltex Woolworths and Coles Express sites are increasing their ULP price to 149.9 cpl (increasing by 30 cpl). Most 7-Eleven and BP sites are increasing...
Consumer Protection
Media release
25 Feb 2019
Whether it’s a dog, cat, bird or fish, buying a pet is generally an exciting purchase, but if you’re buying a pet online, beware of pet sale scams. Scammers have been using animals to get their paws on pet-buyers’ money for years. We’ve received reports of monetary loss from many heartbroken victims of online pet sale scams who paid for animals that never arrived. Scam advertisements for pets are...
Consumer Protection
Media release
14 Feb 2019
Four Perth consumers have fallen victim to an Italian man selling jackets from a white SUV, claiming they are made from genuine Italian leather. Reports have been received recently from consumers who were approached uninvited by the man in Cottesloe, Claremont, Mt Lawley and Swanbourne. The Cottesloe consumer was told by the man that he was lost and needed directions to the airport. As a thank...
Consumer Protection
Media release
21 Feb 2019
A prominent Aboriginal artist has produced a painting to signify positive changes to WA tenancy laws, which will allow renters who’re experiencing family violence to end a lease quickly to leave for safety or have an alleged perpetrator removed from a tenancy agreement. Under the Residential Tenancies Legislation Amendment (Family Violence) Bill 2018, which was passed in Parliament last night (19...
Consumer Protection
Media release
20 Feb 2019
The McGowan Government's new tenancy laws to better protect tenants experiencing family and domestic violence have passed through State Parliament. The passage of the Residential Tenancies Legislation Amendment (Family Violence) Bill will provide more options and greater support for those experiencing family and domestic violence. The amendments are aimed at giving the victim better choices,...
Consumer Protection
Media release
20 Feb 2019

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