Consumer

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It is important that you consider a range of issues and do a number of checks before you buy a vehicle. Buying a car is a big investment for most people. Make sure you do your homework before doing the deal, regardless of whether it is through a private seller or with a car yard. See the...
Buying a vehicle
From glossy brochures offering the chance to buy or even win amazing travel packages through to fake social media requests for help from friends and family, Western Australians receive their fair share of travel-related scams. The travel page covers general protections consumers have under the...
Travel
Travel costs can be varied and expensive. There are a few tips you should consider before purchasing the travel. Checking terms and conditions is essential in any travel package, accomodation or insurance. Costs Published travel costs are subject to change, even if you have paid a deposit. This is...
Travel
The Magistrates Court deals with disputes between consumers and traders with claims of up to $75,000. You can opt for a less formal, more private, process without the need for lawyers if your claim is less than $10,000. For claims over $10,000 the matter is dealt with in a court (with or without...
Formal complaints
Consumer Protection works hard to help consumers and shops and businesses resolve disputes by providing relevant information. Sometimes a settlement cannot be reached. In this case a formal complaint can be lodged and the department will then act as an informal negotiator. When the department...
Formal complaints
If you have had no success with the steps you have taken to try and resolve a problem with a business or trader, you can lodge a formal complaint with Consumer Protection by: completing the step-by-step online complaint form ; or printing and filling in complaint form (handwritten/offline) which...
Formal complaints
You may find it useful to use this checklist and keep it with you when you make your complaint. You can also f ind out what happens when you make a complaint . The Department has also produced fact sheets on the conciliation process and business tips for handling complaints . Check your rights Know...
Complaints
If talking it over doesn’t work, put it in writing. You may find it useful to use one of the sample letters below as a guide for writing a complaint letter. Sample letters Just change the letter to include the details for your situation. Remember to date the letter and keep a copy for your records...
Complaints
Tips on how to approach an issue with a business or trader to get a mutually acceptable solution.
Complaints
Information about Building and Energy's Enforcement Branch.
Enforcement

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Publications

Includes the final reports of the Real Estate and Business Agents Supervisory Board, Settlement Agents Supervisory Board, Land Valuers Licensing Board and Motor Vehicle Industry Board.
Corporate
Reports
27 May 2014
In May 2013, in accordance with the Parliament of Western Australia’s Standing Orders, two omissions from the full text of notes 21a and 29 to the financial statements were rectified. This PDF is the...
Corporate
Reports
27 May 2014
The 2012-13 Annual Report presents information on its statutory compliance, financial, non-financial and operational performance. It is in five sections as required by the Financial Management Act...
Corporate
Reports
29 May 2014

Pages

Announcements

The average price of unleaded petrol is set to increase by over 18 cents per litre (cpl) to 145.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 27 November 2018, most Caltex Woolworths, Caltex, 7-Eleven and Coles Express sites are increasing their ULP price to 149.9 cpl (increasing by between 23.4 cpl and 27.6 cpl). Most...
Consumer Protection
Media release
26 Nov 2018
Many of us have fond memories of splashing around in a portable pool as a child and, as the weather warms up, we’ve launched a campaign to remind parents and carers to make these pools safe. Portable pools – ranging from small blow-up or plastic paddling or kiddie pools to bigger wading pools, inflatable spas or high-sided flexible plastic pools on a frame – can be popular in summer as a cheap...
Consumer Protection
Media release
15 Nov 2018
Illegal sellers of dodgy electronics from the back of a white van are capitalising on pre-Christmas shopping with reports indicating that they are now active in Perth. Consumer Protection has received three reports of projectors, screens and speakers being sold from a white Hyundai van in the Belmont Shopping Centre car park and at service stations in Bentley and Kewdale. One consumer purchased...
Consumer Protection
Media release
22 Nov 2018
A Mount Lawley tradesman must pay almost $10,000 in fines and costs after pleading guilty to nine charges brought by the Building Commissioner in relation to projects at three Perth properties. Phillip Davies-Morgan , of MDM Industries Pty Ltd , trading as Perth Ceiling Fixers , provided renovation work at homes in South Lake, Dianella and Morley in 2015 and 2016. At a hearing last month, Perth...
Building and Energy
Media release
21 Nov 2018
The average price of unleaded petrol is set to increase by over 16 cents per litre (cpl) to 148.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 20 November 2018, most Caltex sites are increasing their ULP price to 152.7 cpl (hiking by 22.8 cpl). Most BP, Caltex Woolworths and Coles Express sites are increasing their ULP...
Consumer Protection
Media release
19 Nov 2018
The Building Services Board has formally cautioned an Albany building company and a supervisor after the roof of a home under construction did not comply with applicable building codes and standards. The Board found that Ryde Building Company Pty Ltd (BC10056) and the project’s nominated supervisor, Luke Harris (BP14503), both failed in their respective obligations to properly manage and...
Building and Energy
Media release
19 Nov 2018
It’s only early November but many consumers are already searching for great deals as they plan for their Christmas and New Year celebrations yet, as always, it is a case of buyer beware especially when it comes to shopping online. This year our WA ScamNet team has received reports about fake websites selling everything from toys to barbecues and outboard motors. Buyers pay for the items which are...
Consumer Protection
Media release
08 Nov 2018
Our offices will be closed from Monday 24 December 2018 to Wednesday 2 January 2019 . Normal services will return on Thursday 3 January 2019 . For urgent enquiries please visit the contact us page . You can still renew your licence on our website at any time.
Building and Energy / Consumer Protection / Labour Relations / WorkSafe / Corporate
Department News
15 Nov 2018
On average one child dies from a portable pool-related drowning every year in Australia, while others need hospital treatment and may be left with severe brain injuries. These statistics have prompted Australian Consumer Law and product safety regulators to join forces with Royal Life Saving Society - Australia to remind parents and carers to make portable pools SAFE. Portable pools – ranging...
Building and Energy / Consumer Protection
Media release
15 Nov 2018
The State Government and Royal Life Saving Society - Australia have launched a national campaign to warn consumers about the dangers of portable pools this summer. Tragically, on average, one child dies from drowning in a portable pool every year, with others needing hospital treatment and some suffering from permanent brain damage. The Don't Duck Out, Make It SAFE initiative includes four key...
Building and Energy / Consumer Protection
Media release
15 Nov 2018

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