Consumer

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Some suppliers or manufacturers offer extended warranties to lengthen the coverage of their basic manufacturer’s warranty. Usually, consumers are offered the chance to buy an extended warranty after, or at the time, they buy the goods. Example: When a consumer buys a deck chair the retailer says...
Guarantees and warranties
Suppliers and manufacturers often make extra promises (sometimes called ‘express warranties’) about such things as the quality, state, condition, performance or characteristics of goods or services. These promises are not necessarily about what will happen if the product or services fail but rather...
Guarantees and warranties
Warranties and consumer guarantees Consumers have rights under consumer guarantees, regardless of any other warranty provided by the supplier or manufacturer. Key points about warranties and consumer guarantees You must: fix a problem when goods fail to meet a consumer guarantee, even if the...
Guarantees and warranties
Reasonable time, if no time set A contract or agreement for the supply of services usually states when the services will be provided and the date they will be completed. If not, you automatically guarantee to supply the service within a reasonable time. What is ’reasonable’ will depend on the...
Guarantees and warranties
Services must achieve the consumer’s stated purpose You guarantee your services will be reasonably fit for any purpose specified by the consumer and that any products resulting from the services are also fit for that purpose. Example: A consumer asks for a key to be cut to fit his door and shows...
Guarantees and warranties
What services are covered by the consumer guarantees? Services that you provide in the course of your business or professional activity, including not-for-profit services, that cost up to $100,000*, regardless of purpose or use. *post 1 July 2021 or $40,000 pre 1 July 2021 Which services are not...
Guarantees and warranties
Manufacturers guarantee to take reasonable steps to provide spare parts and repair facilities, a place that can fix the consumer’s goods, for a reasonable time after purchase. If the manufacturer does not have an office in Australia, the importer takes on these responsibilities. Example: A consumer...
Guarantees and warranties
Title to goo ds Suppliers guarantee they have the right to sell the goods (clear title), unless the supplier alerted the consumer before the sale that they had ‘limited title’. If goods are sold with limited title, any other person with ownership rights—for example, a person owed money by the...
Guarantees and warranties
A supplier guarantees that the goods will do the job the consumer was told they would. The ‘fit for purpose’ guarantee A supplier guarantees that goods will be reasonably fit for any purpose that the supplier or the consumer specified – the goods will do the job the consumer was told they would...
Guarantees and warranties
Description of goods must be accurate Suppliers and manufacturers guarantee that the description of goods for example, in a catalogue or television commercial is accurate. This does not apply to goods bought at auction. Matching description If the goods do not match the description for example, the...
Guarantees and warranties

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Publications

14 April 2021 current version Certificate of design compliance
Building and Energy
Form – application
30 Apr 2021
8 March 2019 current version Application for building permit – uncertified
Building and Energy
Form – application
23 May 2019
8 March 2019 current version – Application for building permit – certified
Building and Energy
Form – application
23 May 2019
Buying a car is a big investment for most people. Make sure you do your homework before doing the deal, regardless of whether it’s through a private seller or with a car yard. Buying a new or used...
Consumer Protection
Fact sheet
08 Jun 2020
Did you know the Department of Commerce can provide your business with information and advice on trading, employment and safety at work? Use this checklist to help identify where the department may...
Corporate
Checklist
27 May 2014
Supporting a safe, fair and responsible future for the Western Australian community, industry and resources sector.
Corporate
Plans
10 May 2021
Corporate
Information
27 May 2014
The department uses the compliance strategy as a framework for developing compliance programs across the breadth of its responsibilities.
Corporate
Information
29 May 2014
This Code outlines the standards of behaviour and conduct for the Department of Mines, Industry Regulation and Safety, and its employees.
Corporate
Code of conduct
19 Sep 2018
Corporate
Reports
27 May 2014

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Announcements

A real estate sales representative who was convicted of extortion, assault and perverting the course of justice and then failed to inform Consumer Protection has been banned from working in the industry for 10 years by the State Administrative Tribunal. James Steven Mitsopoulos was deemed to be unfit to hold a certificate of registration which was cancelled. He was first registered in October...
Consumer Protection
Media release
23 Mar 2020
Consumer Protection is warning Western Australians to get health information and advice about COVID-19 coronavirus from official and reliable sources, and not be fooled by misinformation circulating in the community, primarily via social media. A variety of fake cures and prevention tips are being promoted including gargling with salt water, drinking extraordinary amounts of water or certain...
Consumer Protection
Media release
19 Mar 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 13 cents per litre (cpl) to 133.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 18 March 2020, most branded retailers are hiking their ULP price - 7-Eleven hiking by 28.8 cpl to 143.7 cpl, Caltex to 141.9 cpl, BP to 139.9 cpl,...
Consumer Protection
Media release
17 Mar 2020
Vulnerable Western Australians, particularly pensioners, the elderly and people with disabilities, will be able to visit their local Coles and Woolworths stores an hour early from tomorrow, with an extended trading permit to be granted by the Commissioner for Consumer Protection this afternoon. The temporary extension of trading hours is one of the measures included in the McGowan Government's...
Consumer Protection
Media release
17 Mar 2020
Recalled Samsung top loader washing machines remain in Australian homes, creating a serious fire hazard that puts lives at risk. We want anyone who has a Samsung top loader to check the model number on the back of the machine above the barcode, and make sure it’s not a recalled machine listed at: www.samsung.com/au/washingmachinerecall . The recalled models, including SW75V9WIP; SW65V9WIP;...
Consumer Protection
Media release
12 Mar 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 12 cents per litre (cpl) to 139.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 11 March 2020, most branded retailers are hiking their ULP price - 7-Eleven hiking by 29.8 cpl to 149.7 cpl, Caltex to 148.9 cpl, Puma to 147.7 cpl...
Consumer Protection
Media release
10 Mar 2020
Under OSH legislation, employers are required to provide and maintain, as far as is practicable, a working environment in which their workers are not exposed to health risks. This includes situations where employees and contractors may be at risk of contracting viruses such as the COVID-19 coronavirus. Employers need to keep up to date with the latest health warnings from the Australian and WA...
WorkSafe
Alert
10 Mar 2020
The COVID-19 coronavirus Consumer Protection FAQ page provides detailed information on a range of situations arising from the impact of the COVID-19 coronavirus. It covers common questions relating to shop opening times, event tickets, travel, housing and accommodation. The information is relevant to consumers, shop owners, event organisers, tenants and lessors/landlords.
Consumer Protection
Alert
25 Mar 2020
A major international company with an office in Perth is facing a $30 million ransom demand from cyber criminals who locked its computer system in Australia, resulting in a partial interruption to online trading for a short period of time. A company official has assured Consumer Protection that the personal data of clients has not been compromised and, after a brief system outage, the company is...
Consumer Protection
Media release
10 Mar 2020
With Commissioner for Consumer Protection Lanie Chopping When it comes to email scams, many of us think of unsolicited and badly-spelt requests for money landing in our inboxes from dodgy email accounts. But the reality is that email scams are now so sophisticated and believable they’re almost impossible to tell apart from the real thing. One such ruse is the payment redirection or ‘man in the...
Consumer Protection
Media release
06 Mar 2020

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