Consumer

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When you buy a second-hand vehicle privately there is a risk that there could be money owing on it. As the new owner you could become liable for this debt. The Personal Property Securities Register (PPSR) is a service that can tell you whether or not a vehicle is recorded as "encumbered"meaning...
Buying a vehicle
When you buy a vehicle you should inspect it thoroughly. An independent vehicle inspection can help identify problems and assess the value of the car accurately. It can also help you to negotiate the sale price. There are numerous reputable organisations that can perform this inspection for you...
Buying a vehicle
You may pick up a good bargain by buying a vehicle at auction. You may be able to negotiate a contract to buy the vehicle, or buy the vehicle on the 'fall of the hammer'. In the event that an auction house will not allow a test drive, you should make a thorough inspection of the vehicle ...
Buying a vehicle
Buying a vehicle privately can be cheaper than buying from a dealer however it also offers less security. As the vehicle will not be covered by a statutory warranty, it is a good idea to have it inspected prior to purchase. This will be at your own cost. Depending on the age of the vehicle, you may...
Buying a vehicle
Whenever you buy a motor vehicle from another person or dealer, you and the seller enter into a contract for the purchase of that motor vehicle. The contract sets out your agreement. When you buy from a dealer, you will have to sign a written document called a " Contract to buy a motor vehicle "...
Buying a vehicle
You may be able to trade in your vehicle when you purchase a new or used one. Check with the dealer or seller. Present your vehicle in the best possible way if you want to sell it. It would be a good idea to clean, wash and polish it, have any mechanical faults repaired and ensure everything is in...
Buying a vehicle
It is important that you consider a range of issues and do a number of checks before you buy a vehicle. Buying a car is a big investment for most people. Make sure you do your homework before doing the deal, regardless of whether it is through a private seller or with a car yard. See the...
Buying a vehicle
From glossy brochures offering the chance to buy or even win amazing travel packages through to fake social media requests for help from friends and family, Western Australians receive their fair share of travel-related scams. The travel page covers general protections consumers have under the...
Travel
Travel costs can be varied and expensive. There are a few tips you should consider before purchasing the travel. Checking terms and conditions is essential in any travel package, accomodation or insurance. Costs Published travel costs are subject to change, even if you have paid a deposit. This is...
Travel
The Magistrates Court deals with disputes between consumers and traders with claims of up to $75,000. You can opt for a less formal, more private, process without the need for lawyers if your claim is less than $10,000. For claims over $10,000 the matter is dealt with in a court (with or without...
Formal complaints

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Announcements

A cooling off period for vehicle sales involving linked finance, removal of special warranties, reduced fees for contract cancellations and the scrapping of sales representatives’ licences are some of the proposed law changes covering the WA motor vehicle industry. Proposed amendments to the Motor Vehicle Dealers Act and the Motor Vehicle Repairers Act follow a broad review of the legislation...
Consumer Protection
Media release
08 Aug 2019
A property manager has been reprimanded and fined $1,500 by the State Administrative Tribunal for operating without a current certificate of registration. Shamela Rima Neilson was working for an Attadale real estate agency when her real estate sales representative registration expired in March 2017, but continued to carry out duties as a property manager in breach of the Real Estate and Business...
Consumer Protection
Media release
06 Aug 2019
With Commissioner for Consumer Protection David Hillyard Are you paying extra for bills you receive in the mail? Service providers may be charging you a fee to cover the costs of printing and posting your bill – but there may be a way you can avoid the charge. The easiest way is to switch to online billing and receive your bills by email or via the company’s app or website but that is not going...
Consumer Protection
Media release
05 Aug 2019
The average price of unleaded petrol is set to increase by over 18 cents per litre (cpl) to 149.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 6 August 2019, most Caltex sites are increasing their ULP price to 159.9 cpl (hiking by 29 cpl). Most Coles Express sites are increasing their ULP price to 158.9 cpl, most Caltex...
Consumer Protection
Media release
05 Aug 2019
The review of laws regulating the retirement village sector in WA moves to a new chapter with Consumer Protection embarking on an extensive consultation process with the industry and community before recommending any further changes. The first paper of the second-stage review of the Retirement Villages Act (RV Act), which is now open for consultation, will focus on improving the definition of a...
Consumer Protection
Media release
01 Aug 2019
A Perth window company and its director have been fined a total of $65,000 for not complying with a Building Commissioner’s order to fix incorrect glass installed at a Mandurah home. Malaga-based Barrowman Holdings Pty Ltd , trading as Perth Window and Door Replacement Company , was contracted to supply and install tinted double-glazed windows and doors at the property at a cost of more than $19,...
Building and Energy
Media release
31 Jul 2019
On 30 July 2019, the McGowan Government announced a three-stage plan to improve the bush fire policy framework, including the Map of Bush Fire Prone Areas (the Map). The improvements will reduce the number of residential buildings required to comply with the bush fire construction requirements of the Building Code of Australia (BCA). Stage One will see a new edition of the Map come into effect on...
Building and Energy
Department News
30 Jul 2019
The average price of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 149.6 cpl tomorrow (30 July 2019), so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 30 July 2019, most Caltex sites are increasing their ULP price to 159.9 cpl (hiking by 27 cpl). Most 7-Eleven, BP and Coles Express sites are increasing their ULP...
Consumer Protection
Media release
29 Jul 2019
People who receive paper bills in the mail should check to see if it is costing them extra, and if it is, look into how to avoid the extra charge. Commissioner for Consumer Protection David Hillyard said consumers may not realise that many bills they receive in the post could cost them an extra fee. “The fee could be a couple of dollars for some service providers but, for those receiving multiple...
Consumer Protection
Media release
25 Jul 2019
A Perth building company has been found to be negligent and fined $5,000 by the Building Services Board for winning a contract to renovate a chocolate store in Fremantle, but then failing to carry out or supervise the work. Ferhan Developments Pty Ltd (BC102155) of Queens Park and its sole director Chrishan Fernando won a $236,158 tender and were issued a building permit by the City of Fremantle...
Building and Energy
Media release
23 Jul 2019

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