Consumer

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Repairing a vehicle can be costly, so choosing your repairer carefully can be a real advantage. Before choosing a repairer, do your research and talk to people; many will have good and bad experiences which will help you make the right choice. Some suggestions for choosing a repairer: Find out if...
Servicing, repair and towing
To ensure that the RCDs fitted to your property perform correctly, they must be tested at regular intervals. Building and Energy recommends that each RCD be tested every three months.
Residual current devices (RCDs)
RCD laws Information about RCD laws for homeowners, real estate agents, settlement agents, landlords, tenants and property managers. RCDs must be installed in accordance with the Electricity Regulations to protect all power and lighting circuits. Homeowners A minimum of two RCDs protecting all...
Residual current devices (RCDs)
Have travelling con men knocked on your door? If the travelling con men are on your property or in your immediate area, call Police on 131 444. If they have left the area, contact Crimestoppers 1800 333 000. Western Australians are being ripped off by 'bitumen bandits' and other dodgy con men...
Tradespeople
When you buy a second hand vehicle it is best to try to obtain one with a full service history and log books. If the vehicle doesn’t have a log book, buy one so you can record all servicing repairs on the vehicle. It will help you sell it later. When booking your vehicle in for a service, clearly...
Servicing, repair and towing
A new vehicle comes with a vehicle service book (log book) which outlines when the vehicle should be serviced and what type of maintenance should be done. To keep your vehicle in good working order the service/maintenance schedule should be followed. The service book also gives a service history of...
Servicing, repair and towing
When you buy a second-hand vehicle privately there is a risk that there could be money owing on it. As the new owner you could become liable for this debt. The Personal Property Securities Register (PPSR) can show if vehicle is recorded as being "encumbered". This means there could be money owing...
Buying a vehicle
When you buy a vehicle you should inspect it thoroughly. An independent vehicle inspection can help identify problems and assess the value of the car accurately. It can also help you to negotiate the sale price. There are numerous reputable organisations that can perform this inspection for you...
Buying a vehicle
You may pick up a good bargain by buying a vehicle at auction. You may be able to negotiate a contract to buy the vehicle, or buy the vehicle on the 'fall of the hammer'. In the event that an auction house will not allow a test drive, you should make a thorough inspection of the vehicle ...
Buying a vehicle
Buying a vehicle privately can be cheaper than buying from a dealer however it also offers less security. As the vehicle will not be covered by a statutory warranty, it is a good idea to have it inspected prior to purchase. This will be at your own cost. Depending on the age of the vehicle, you may...
Buying a vehicle

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Publications

Corporate
Reports
27 May 2014
Corporate
Reports
27 May 2014
Corporate
Reports
11 Sep 2014
A correction to Table 41 (Appendices section) of the department's 2009-2010 Annual Report was tabled in Parliament on 17 February 2011.
Corporate
Reports
27 May 2014
Includes the final reports of the Real Estate and Business Agents Supervisory Board, Settlement Agents Supervisory Board, Land Valuers Licensing Board and Motor Vehicle Industry Board.
Corporate
Reports
27 May 2014
In May 2013, in accordance with the Parliament of Western Australia’s Standing Orders, two omissions from the full text of notes 21a and 29 to the financial statements were rectified. This PDF is the...
Corporate
Reports
27 May 2014
The 2012-13 Annual Report presents information on its statutory compliance, financial, non-financial and operational performance. It is in five sections as required by the Financial Management Act...
Corporate
Reports
29 May 2014

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Announcements

Holders of Jeanswest gift cards are reminded to redeem them as soon as possible while administrators of the retail chain consider its future. Commissioner for Consumer Protection Lanie Chopping said Jeanswest customers should use their gift card sooner rather than later. “We are advised that the stores are trading as normal and gift cards will be honoured, so customers should get in now and...
Consumer Protection
Media release
17 Jan 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 18 cents per litre (cpl) to 153.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 14 January 2020, most branded retailers are hiking their ULP price - Coles Express hiking by 30 cpl to 165.9 cpl, BP to 163.9 cpl, Caltex to 162.9 cpl, Vibe up to...
Consumer Protection
Media release
13 Jan 2020
People in WA wishing to donate to bushfire victims or to those fighting the fires during the current crisis are being urged by Consumer Protection to deal only with licensed charities to avoid being scammed or to avoid any doubt that the money will get to the right cause. Fundraisers are also reminded that to collect money for a charitable purpose such as this requires a licence, or for a...
Consumer Protection
Media release
09 Jan 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 19 cents per litre (cpl) to 153.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 7 January 2020, most branded retailers are hiking their ULP price - Coles Express hiking by 30 cpl to 165.9 cpl, BP to 163.9 cpl, 7-Eleven to 162.7 cpl, Caltex to...
Consumer Protection
Media release
06 Jan 2020
With Commissioner for Consumer Protection David Hillyard Do sales items tick guarantee boxes? Australians are set to spend billions in post-Christmas sales and well into the New Year. Consumer Protection WA, and consumer affairs regulators across Australia, want to remind everyone that automatic guarantees apply when you hit the sales. Whether you buy in-store or online, from any business trading...
Consumer Protection
Media release
03 Jan 2020
The average cost of unleaded petrol is set to increase by around 15 cents per litre (cpl) to 150.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 31 December 2019, most branded retailers are hiking their ULP price - Coles Express hiking by up to 31 cpl up to 166.9 cpl, BP and Caltex to 163.9 cpl, 7-Eleven to 161.5 cpl and...
Consumer Protection
Media release
30 Dec 2019
The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 151.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 24 December 2019, most branded retailers are increasing their ULP price - Coles Express hiking by up to 36 cpl up to 165.9 cpl, Caltex to 164.9, BP to 162.9 cpl, 7-Eleven to 161...
Consumer Protection
Media release
23 Dec 2019
Laws that cover renting of homes in Western Australia are being fully reviewed for the first time in more than a decade and Consumer Protection wants to hear from tenants, landlords and professionals who manage rental properties. Commissioner for Consumer Protection David Hillyard said a lot has changed since the last full review of the Residential Tenancies Act 1987 and he is encouraging the...
Consumer Protection
Media release
23 Dec 2019
An online home furnishing store based in NSW has been taking orders and payments on its website but dozens of consumers Australia-wide have not received their goods or a refund. Consumer Protection in WA has issued a public warning about Hub 9 Pty Ltd , trading as The Rattan Collective based in Nashua NSW (near Byron Bay). The Directors of the company are Darren Spencer Jarvis and Leanne Maree...
Consumer Protection
Media release
19 Dec 2019
With Commissioner for Consumer Protection David Hillyard Imagine waiting four years for money owed to you after leaving a retirement village. In extreme cases it’s the shocking reality for former retirement village residents who are left in serious financial hardship and distress and unable to pay for alternative accommodation. We know seniors in this position may have urgent needs to move into...
Consumer Protection
Media release
18 Dec 2019

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