Consumer

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To ensure that the RCDs fitted to your property perform correctly, they must be tested at regular intervals. Building and Energy recommends that each RCD be tested every three months.
Residual current devices (RCDs)
RCD laws Information about RCD laws for homeowners, real estate agents, settlement agents, landlords, tenants and property managers. RCDs must be installed in accordance with the Electricity Regulations to protect all power and lighting circuits. Homeowners A minimum of two RCDs protecting all...
Residual current devices (RCDs)
Have travelling con men knocked on your door? If the travelling con men are on your property or in your immediate area, call Police on 131 444. If they have left the area, contact Crimestoppers 1800 333 000. Western Australians are being ripped off by 'bitumen bandits' and other dodgy con men...
Tradespeople
When you buy a second hand vehicle it is best to try to obtain one with a full service history and log books. If the vehicle doesn’t have a log book, buy one so you can record all servicing repairs on the vehicle. It will help you sell it later. When booking your vehicle in for a service, clearly...
Servicing, repair and towing
A new vehicle comes with a vehicle service book (log book) which outlines when the vehicle should be serviced and what type of maintenance should be done. To keep your vehicle in good working order the service/maintenance schedule should be followed. The service book also gives a service history of...
Servicing, repair and towing
When you buy a second-hand vehicle privately there is a risk that there could be money owing on it. As the new owner you could become liable for this debt. The Personal Property Securities Register (PPSR) is a service that can tell you whether or not a vehicle is recorded as "encumbered"meaning...
Buying a vehicle
When you buy a vehicle you should inspect it thoroughly. An independent vehicle inspection can help identify problems and assess the value of the car accurately. It can also help you to negotiate the sale price. There are numerous reputable organisations that can perform this inspection for you...
Buying a vehicle
You may pick up a good bargain by buying a vehicle at auction. You may be able to negotiate a contract to buy the vehicle, or buy the vehicle on the 'fall of the hammer'. In the event that an auction house will not allow a test drive, you should make a thorough inspection of the vehicle ...
Buying a vehicle
Buying a vehicle privately can be cheaper than buying from a dealer however it also offers less security. As the vehicle will not be covered by a statutory warranty, it is a good idea to have it inspected prior to purchase. This will be at your own cost. Depending on the age of the vehicle, you may...
Buying a vehicle
Whenever you buy a motor vehicle from another person or dealer, you and the seller enter into a contract for the purchase of that motor vehicle. The contract sets out your agreement. When you buy from a dealer, you will have to sign a written document called a " Contract to buy a motor vehicle "...
Buying a vehicle

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Publications

The 2012-13 Annual Report presents information on its statutory compliance, financial, non-financial and operational performance. It is in five sections as required by the Financial Management Act...
Corporate
Reports
29 May 2014

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Announcements

We have received complaints from tenants recently about electrical hazards and gas leaks in rental properties. Issues include faulty electrical wiring, power sockets and appliances blowing, power shortages when raining, and water leaking onto electrical points. What to do if you suspect an electrical fault? At least two RCDs must be fitted before selling a home, in all properties constructed...
Consumer Protection
Media release
10 Oct 2019
The average price of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 154.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 8 October 2019, many Coles Express sites are increasing their ULP price to 167.9 cpl (hiking by 33 cpl). Many BP sites are increasing their ULP price to 163.9 cpl, most 7-Eleven...
Consumer Protection
Media release
07 Oct 2019
Western Australia’s Building Services Board has fined a former registered builder $2,000 for two counts of misleading conduct and twice failing to comply with an order of the Building Commissioner. Former Guilderton registered builder Kimberley John Houlahan (BP and BC10019) was fined in relation to four breaches of the Building Services (Registration) Act 2011 for building work he had performed...
Building and Energy
Media release
07 Oct 2019
More than 6,600 dangerous Samsung top loader washing machines that have been recalled remain in WA homes, creating a serious fire hazard that put lives at risk. One of the recalled models caught fire in the laundry of an Armadale home unit on the evening of 1 October 2019 with fire units attending to extinguish the blaze. No one was hurt. This latest fire has prompted a renewed plea from Consumer...
Consumer Protection
Media release
07 Oct 2019
Consumer Protection has been unable to secure refunds for more than 200 complainants who have paid over $200,000 between them for cheap flights or holiday deals from a Facebook travel agency. Affected consumers either could not get plane tickets for their desired dates or were asked to pay extra money and some flew to their destination but found they were not booked on return flights as expected...
Consumer Protection
Media release
04 Oct 2019
With Commissioner for Consumer Protection Penny Lipscombe Gift cards are big money in Australia, both for their convenience and flexibility. Unfortunately an estimated $70 million is lost each year due to uncertainty about expiry dates. Consumer Protection Western Australia received 116 gift card related complaints in the last year (September 2018–September 2019) with 26% of complaints about...
Consumer Protection
Media release
03 Oct 2019
Promoters of a fraudulent tax scheme are targeting residents in Kimberley communities with the promise of a large tax return, prompting a warning by Consumer Protection and the Australian Taxation Office (ATO). Reports from Derby, Fitzroy Crossing and surrounding areas have revealed that some taxpayers have been approached by promoters offering to help submit their tax returns with a guarantee of...
Consumer Protection
Media release
03 Oct 2019
A real estate sales agent who was showing a prospective tenant a rental property in Beeliar recently was surprised to discover that someone had changed the locks and had already moved in without the authority of the owner. The tenant moved in after responding to a rental accommodation advertisement on Gumtree which ended up being fake. He paid $2,000 to the scammers via a money transfer service...
Consumer Protection
Media release
01 Oct 2019
The average cost of unleaded petrol (ULP) is set to increase by around 17 cents per litre (cpl) to 156.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 1 October 2019, most Caltex and Coles Express sites are increasing their ULP price to 167.9 cpl (increasing by between 28 cpl and 29 cpl). Many BP sites are increasing...
Consumer Protection
Media release
30 Sep 2019
A Perth-based online business that took money from consumers for Jeep parts and accessories and either failed to supply them or took a very long, unreasonable amount of time, has been fined $16,000 in a case brought by the Commissioner for Consumer Protection. James Bartlett trading as Aftermarket Jeep Parts Australia via the website aftermarketjeep.com.au pleaded guilty to wrongly accepting...
Consumer Protection
Media release
27 Sep 2019

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