Consumer

Topics

Tips on how to approach an issue with a business or trader to get a mutually acceptable solution.
Complaints
Information about Building and Energy's Enforcement Branch.
Enforcement
Becoming an owner-builder To become an owner-builder, you must first obtain owner-builder approval from the Building Services Board, and then a building permit from your local government. The process and related form to become an owner-builder was amended in February 2019 to streamline...
Becoming an owner-builder
Responsibilities Before taking on a building project as an owner-builder you should be aware that owner-builders take on many of the responsibilities of a registered builder. These responsibilities include: complying with all building standards including the Building Code of Australia and safety...
Responsibilities
If you are thinking about owner-building your own home or small commercial building, you will need to have been granted owner-builder approval from the Building Services Board before you can be granted a building permit from your local government authority. Owner-builder approvals can only be...
Responsibilities
Practice directions Confidentiality A prescribed appointor must keep confidential the identities of the parties to the adjudication. Conflict of interest A prescribed appointor must ensure the adjudicator does not have a conflict of interest. This should be confirmed prior to appointing an...
Information for prescribed appointors
Multiple pricing occurs when a supplier displays more than one price for the same item or service. If a supplier displays the same item with more than one price then they must sell it for the lowest displayed price or withdraw the item until the price is corrected. A price published in a catalogue...
Pricing
Consumer Protection often receives complaints about incorrect rounding of prices by retail and fast food outlets. There are rules in place for businesses when it comes to dealing with small change transactions and we’d like to hear from customers who believe those rules are being broken. In...
Pricing
Country of origin labelling is a notice or label on products to let your customers know what country a product came from. In Australia misleading country of origin labelling is prohibited. If you sell food in retail stores in Australia, country of origin food labelling laws apply to your products...
Advertising and promotion
Unconscionable conduct is a statement or action so unreasonable it defies good conscience. A business must not act unconscionably when: selling or supplying goods and services to a consumer; or supplying or acquiring goods and services to or from a small business. Examples of unconscionable conduct...
Advertising and promotion

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Announcements

A Mount Barker car restorer has been fined $5,000 by the Perth Magistrates Court for advertising his services without having a motor vehicle repair business licence. Grantley Peter Graham , trading as G & T Restorations , was also ordered to pay costs of $514 when he was convicted in his absence on 22 February 2019 of breaching the Motor Vehicle Repairers Act. Mr Graham held a motor vehicle...
Consumer Protection
Media release
22 Mar 2019
Now summer is officially over, our attention may soon turn to gas heaters and other gas appliances in the home. A recent safety alert affecting four popular gas heaters is a timely reminder that any gas equipment should be used and maintained correctly to avoid potentially dangerous consequences. Along with our colleagues at Building and Energy (formerly Energy Safety ), Consumer Protection is...
Consumer Protection
Media release
14 Mar 2019
Moving house is an activity guaranteed to set the stress levels soaring, so it helps to know how to avoid potential nasty surprises when engaging the services of a furniture removalist. Whether you’re moving down the street or across the country, it is a time-consuming and often expensive exercise dreaded by most. A moving ‘to-do’ list can seem endless. Not only do you need to find a new place to...
Consumer Protection
Media release
07 Mar 2019
WA home owners are being warned by Consumer Protection and Building and Energy not to deal with roof repair conmen who have approached three consumers, with one handing over $7,000 for work that wasn’t carried out. One of the consumers was approached at his home by three men in a white ute wearing fluoro shirts who told him that his roof and gutters needed urgent repairs. The dodgy door knockers...
Building and Energy
Media release
21 Mar 2019
Rosie Batty has given her support to planned changes to WA tenancy laws to assist renters affected by family and domestic violence (FDV). The former Australian of the Year (2015), who has been a domestic violence campaigner since her son Luke was tragically murdered by his father, gave the endorsement during a visit to Kalgoorlie, where she met with Consumer Protection’s Senior Regional Officer...
Consumer Protection
Media release
20 Mar 2019
Consumer Protection today paid tribute to Karen Merrin, a tireless champion of the community services sector, who has lost her battle with cancer. Karen, a Consumer Protection Award winner in 2017, was the inaugural manager of the Northern Suburbs Community Legal Centre (NSCLC) in Mirrabooka when it first opened in 1996. The Centre delivers advice, advocacy and representation to almost 4,000...
Consumer Protection
Media release
19 Mar 2019
The average price of unleaded petrol is set to increase by over 20 cents per litre (cpl) to 148.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 19 March 2019, most 7-Eleven sites are increasing their ULP price to 154.9 cpl (hiking by 28 cpl). Most Caltex, Caltex Woolworths, BP and Coles Express sites are increasing their...
Consumer Protection
Media release
18 Mar 2019
Consumer Protection has launched their new logo on World Consumer Rights Day with a busy year ahead planned for their work protecting consumers in WA. The new logo incorporates the umbrella from the previous logo which represents protection but is more colourful with the aim of making it stand out. Commissioner for Consumer Protection Lanie Chopping said the vibrant colours are designed to make...
Consumer Protection
Media release
15 Mar 2019
A Wanneroo couple involved in a landscaping business has been fined $12,000 by the Perth Magistrates Court on 8 March 2019 and ordered to pay a total of $32,986.67 in compensation to five out of six consumers for taking deposits but not commencing or completing the work. Kylie Elizabeth Sommer , trading as Inspired Paving , and her husband Scott Robert Sommer , who was involved in the business,...
Consumer Protection
Media release
12 Mar 2019
A national safety alert has been issued for four open-flued gas heaters that, under certain circumstances, may produce too much carbon monoxide – potentially causing serious health risks to users. Building and Energy (formerly Energy Safety ) is urging owners of these gas heaters to stop using them immediately. The safety alert applies to: Regency i31 (purchased after 1 January 2010) supplied by...
Building and Energy
Media release
12 Mar 2019

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