Consumer

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Travel costs can be varied and expensive. There are a few tips you should consider before purchasing the travel. Checking terms and conditions is essential in any travel package, accomodation or insurance. Costs Published travel costs are subject to change, even if you have paid a deposit. This is...
Travel
The Magistrates Court deals with disputes between consumers and traders with claims of up to $75,000. You can opt for a less formal, more private, process without the need for lawyers if your claim is less than $10,000. For claims over $10,000 the matter is dealt with in a court (with or without...
Formal complaints
Consumer Protection works hard to help consumers and shops and businesses resolve disputes by providing relevant information. Sometimes a settlement cannot be reached. In this case a formal complaint can be lodged and the department will then act as an informal negotiator. When the department...
Formal complaints
If you have had no success with the steps you have taken to try and resolve a problem with a business or trader, you can lodge a formal complaint with Consumer Protection by: completing the step-by-step online complaint form ; or printing and filling in complaint form (handwritten/offline) which...
Formal complaints
You may find it useful to use this checklist and keep it with you when you make your complaint. You can also f ind out what happens when you make a complaint . The Department has also produced fact sheets on the conciliation process and business tips for handling complaints . Check your rights Know...
Complaints
If talking it over doesn’t work, put it in writing. You may find it useful to use one of the sample letters below as a guide for writing a complaint letter. Sample letters Just change the letter to include the details for your situation. Remember to date the letter and keep a copy for your records...
Complaints
Tips on how to approach an issue with a business or trader to get a mutually acceptable solution.
Complaints
Information about Building and Energy's Enforcement Branch.
Enforcement
Becoming an owner-builder To become an owner-builder, you must first obtain owner-builder approval from the Building Services Board, and then a building permit from your local government. The process and related form to become an owner-builder was amended in February 2019 to streamline...
Becoming an owner-builder
Responsibilities Before taking on a building project as an owner-builder you should be aware that owner-builders take on many of the responsibilities of a registered builder. These responsibilities include: complying with all building standards including the Building Code of Australia and safety...
Responsibilities

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Announcements

The average price of unleaded petrol is set to increase by over 19 cents per litre (cpl) to 149.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 27 August 2019, most Coles Express sites are increasing their ULP price to 158.9 cpl (hiking by 27 cpl). Most BP and Caltex sites are increasing their ULP price to 156.9 cpl and...
Consumer Protection
Media release
26 Aug 2019
With Commissioner for Consumer Protection David Hillyard Perhaps it’s the recent cold weather or maybe use of tax refunds but many Western Australians seem to be booking trips to tropical destinations – Consumer Protection has seen an increase in complaints from holiday-buyers. One example involves purchases of discount return flights – Perth to Bali for as low as $99 – via a travel agent on...
Consumer Protection
Media release
23 Aug 2019
A company and its Director have been ordered to pay a total of almost $77,000 in fines, consumer compensation and costs by the Perth Magistrates Court after taking substantial deposits from WA consumers for sheds but then failing to supply them. Shed Systems Pty Ltd , formerly operating in Malaga and Northbridge, and sole Director David Walter Ah Chee were each fined $12,000 on 16 August 2019...
Consumer Protection
Media release
22 Aug 2019
The Building Services Board has fined a South West builder $5,000 for negligent conduct after he was named on a building permit to construct a house in Yarloop, but allowed an unregistered third party to do the work. Michael Kenneth Cheeseman (BC101905, BP14081), a registered building contractor and building practitioner from Boyanup, was listed on the building permit and contract for the $83,000...
Building and Energy
Media release
21 Aug 2019
Paintwork described as “faulty and unsatisfactory” has resulted in the Building Services Board issuing a $2,000 fine to a Ballajura painter. Amin Rahimi (PP/PC 8120) was subcontracted in July 2018 to do around $14,000 worth of interior and exterior painting at four residential units in Gosnells. The property owner and the builder raised concerns about the quality of the job, even after Mr Rahimi...
Building and Energy
Media release
20 Aug 2019
The average price of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 149.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 20 August 2019, most Caltex sites are increasing their ULP price to 158.9 cpl (hiking by 30 cpl). Most BP and Coles Express sites are increasing their ULP price to 156.9 cpl,...
Consumer Protection
Media release
19 Aug 2019
The average price of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 149.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 13 August 2019, most Caltex sites are increasing their ULP price to 158.9 cpl (hiking by 28 cpl). Most Coles Express sites are increasing their ULP price to 156.9 cpl, most BP...
Consumer Protection
Media release
12 Aug 2019
Two Perth businesses and their director must pay almost $90,000 in fines and costs following a Building and Energy prosecution for falsely claiming to be authorised to do work that only a registered building contractor can carry out. After a five-day trial in the Perth Magistrates Court, Frayson Pty Ltd and an associated company, Instyle Residence Australia Pty Ltd , were found guilty of separate...
Building and Energy
Media release
12 Aug 2019
With Commissioner for Consumer Protection David Hillyard Hotel comparison websites offer to take the hassle out of searching for best value accommodation but instead of saving you money they could leave you out of pocket. One man who recently came to Consumer Protection had paid $137 above the quoted room rate using an American-based comparison site to book a hotel stay in Mandurah – charges,...
Consumer Protection
Media release
09 Aug 2019
A cooling off period for vehicle sales involving linked finance, removal of special warranties, reduced fees for contract cancellations and the scrapping of sales representatives’ licences are some of the proposed law changes covering the WA motor vehicle industry. Proposed amendments to the Motor Vehicle Dealers Act and the Motor Vehicle Repairers Act follow a broad review of the legislation...
Consumer Protection
Media release
08 Aug 2019

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