Consumer

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It is important that you consider a range of issues and do a number of checks before you buy a vehicle. Buying a car is a big investment for most people. Make sure you do your homework before doing the deal, regardless of whether it is through a private seller or with a car yard. See the...
Buying a vehicle
From glossy brochures offering the chance to buy or even win amazing travel packages through to fake social media requests for help from friends and family, Western Australians receive their fair share of travel-related scams. The travel page covers general protections consumers have under the...
Travel
Travel costs can be varied and expensive. There are a few tips you should consider before purchasing the travel. Checking terms and conditions is essential in any travel package, accomodation or insurance. Costs Published travel costs are subject to change, even if you have paid a deposit. This is...
Travel
The Magistrates Court deals with disputes between consumers and traders with claims of up to $75,000. You can opt for a less formal, more private, process without the need for lawyers if your claim is less than $10,000. For claims over $10,000 the matter is dealt with in a court (with or without...
Formal complaints
Important notice Consumer Protection is currently experiencing a high level of demand for its conciliation services which will delay the progress of some complaints. Complaints may be queued and will be allocated in order of priority. If you haven’t done so already, please see the Consumer...
Formal complaints
Important notice Consumer Protection is currently experiencing a high level of demand for its conciliation services which will delay the progress of some complaints. Complaints may be queued and will be allocated in order of priority. If you haven’t done so already, please see the Consumer...
Formal complaints
You may find it useful to use this checklist and keep it with you when you make your complaint. You can also find out what happens when you make a complaint . The Department has produced fact sheets on the conciliation process and business tips for handling complaints . We recommend you have the...
Complaints
If talking it over doesn’t work, put it in writing. You may find it useful to use one of the sample letters below as a guide for writing a complaint letter. Useful complaint letter tool Visit the Australian Competition and Consumer Commission (ACCC) website for guidance on writing a complaint...
Complaints
Tips on how to approach an issue with a business or trader to get a mutually acceptable solution.
Complaints
Information about Building and Energy's Enforcement Branch.
Enforcement

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Publications

The 2012-13 Annual Report presents information on its statutory compliance, financial, non-financial and operational performance. It is in five sections as required by the Financial Management Act...
Corporate
Reports
29 May 2014

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Announcements

A man who operated a business selling specialist motor vehicle parts as well as conducting driver training courses was fined $10,000 by the Armadale Magistrates Court on 31 July 2020 and ordered to pay compensation to his disappointed customers amounting to $16,003. Gordon German , trading as Green Oval Experience formerly operating in Canning Vale, was also ordered to pay costs of $225.90. Mr...
Consumer Protection
Media release
06 Aug 2020
A Bridgetown builder has been formally cautioned for negligent conduct after he carried out work without a building permit. The Building Services Board found Matthew Dean Jansen (BC101487, BP101779) breached WA’s building registration laws during a home construction project in Bridgetown, which he took over in April 2019 after the original builder went into liquidation. Mr Jansen started work at...
Building and Energy
Media release
06 Aug 2020
The Building Services Board has issued a formal caution to a Mullaloo builder after his partner’s business entered into a contract to do a $300,000 commercial fit-out, but the registration and building approval documents were issued to him as an individual building contractor. In 2018, the City of Joondalup received a building permit application and a notice of completion that identified Dwayne...
Building and Energy
Media release
06 Aug 2020
Community service providers that offer support to some of our most vulnerable consumers have been recognised in the Consumer Protection Awards, along with a program to prevent infant sleeping deaths and a regional reporter. The 2020 winners were announced at a 'virtual' event on the Consumer Protection Facebook page after the awards ceremony in March was cancelled due to COVID-19 restrictions...
Consumer Protection
Media release
05 Aug 2020
WA’s energy safety regulator is urging consumers, sellers and importers to check that household electrical equipment is approved for sale in Australia after two retail chains each received $5,000 fines for selling illegal and potentially hazardous lamps. Building and Energy issued the infringement notices after a site inspection revealed some Turkish-style lamps in the stores lacked the required...
Building and Energy
Media release
05 Aug 2020
The average price of regular unleaded petrol (ULP) is set to increase by 28 cents per litre (cpl) to 132.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 5 August 2020, most branded retailers are hiking their ULP price: Coles Express and Caltex Woolworths hiking by up to 40 cpl up to 143.9 cpl; 7-Eleven up...
Consumer Protection
Media release
04 Aug 2020
A 53 year old Applecross man was fined $4,500 by the Perth Magistrates Court on 24 July 2020 after pleading guilty to buying and selling 52 motor vehicles without a licence. The man, who was granted a spent conviction, had traded the vehicles between May 2018 and November 2019 in most cases using Gumtree. Not having a licence for this level of trading breaches the Motor Vehicle Dealers Act...
Consumer Protection
Media release
04 Aug 2020
If you’re a Western Australian who loves to travel, then odds are high you’ve had a trip cancelled or postponed due to the COVID-19 coronavirus pandemic. Hopefully your refund or remedy was sorted quickly, but if not, you’re certainly not alone. Complaints to Consumer Protection were five times higher in the period from March 1 2020 until now, compared with the same period last year. Of the 625...
Consumer Protection
Media release
30 Jul 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 134.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 29 July 2020, most branded retailers are hiking their ULP price: BP hiking by up to 38 cpl up to 144.9 cpl; Caltex Woolworths, Caltex and Coles...
Consumer Protection
Media release
28 Jul 2020
A winter warning for consumers looking to have their fireplaces cleaned – stay away from a chimney sweep who takes your money but then wanders off without finishing or even starting the job. Neil Michael Cole , formerly of Gidgegannup but now believed to be living in the Bunbury area and trading as The Wandering Chimney Sweep , has been advertising his services on Facebook Marketplace. On six...
Consumer Protection
Media release
27 Jul 2020

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