Consumer

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Becoming an owner-builder To become an owner-builder, you must first obtain owner-builder approval from the Building Services Board, and then a building permit from your local government. The process and related form to become an owner-builder was amended in March 2023 to streamline determination...
Becoming an owner-builder
Responsibilities Before taking on a building project as an owner-builder you should be aware that owner-builders take on many of the responsibilities of a registered builder. These responsibilities include: complying with all building standards including the Building Code of Australia and safety...
Responsibilities
If you are thinking about owner-building your own home or small commercial building, you will need to have been granted owner-builder approval from the Building Services Board before you can be granted a building permit from your local government authority. Owner-builder approvals can only be...
Responsibilities
This information applies to construction contracts entered into before 1 August 2022. For contracts entered into on or after 1 August 2022 see the Building and Construction Industry (Security of Payment) Act 2021 webpages. Practice directions Confidentiality A prescribed appointor must keep...
Information for prescribed appointors
Multiple pricing occurs when a supplier displays more than one price for the same item or service. If a supplier displays the same item with more than one price then they must sell it for the lowest displayed price or withdraw the item until the price is corrected. A price published in a catalogue...
Pricing
Consumer Protection often receives complaints about incorrect rounding of prices by retail and fast food outlets. There are rules in place for businesses when it comes to dealing with small change transactions and we’d like to hear from customers who believe those rules are being broken. In...
Pricing
Country of origin labelling is a notice or label on products to let your customers know what country a product came from. In Australia misleading country of origin labelling is prohibited. If you sell food in retail stores in Australia, country of origin food labelling laws apply to your products...
Advertising and promotion
Unconscionable conduct is a statement or action so unreasonable it defies good conscience. A business must not act unconscionably when: selling or supplying goods and services to a consumer; or supplying or acquiring goods and services to or from a small business. Examples of unconscionable conduct...
Advertising and promotion
It is unlawful to make false or misleading representations about goods and services when supplying, offering to supply or promoting those goods or services. For instance, a business must not make false or misleading representations about: the standard, quality, value or grade of goods or services;...
Advertising and promotion
What is misleading or deceptive conduct? ‘Conduct’ includes actions and statements, such as: advertisements; promotions; quotations; statements; and any representation made by a person. Business conduct is likely to break the law if it creates a misleading overall impression among the intended...
Advertising and promotion

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Publications

This is the approved form for lodgement of a disciplinary complaint about a registered building service provider or approved owner-builder under section 15 of the Building Services (Complaint...
Building and Energy
Form – application
12 May 2023
Proforma notice of proposed complaint under the Building Services (Complaint Resolution and Administration) Regulations 2011 .
Building and Energy
Form – notification
23 Oct 2018
Application for Modification or Non-Application of Building Standard
Building and Energy
Form – application
04 Jul 2016
Application to extend time – occupancy permit or building approval certificate
Building and Energy
Form – application
14 May 2014
Application to extend a building or demolition permit
Building and Energy
Form – application
14 May 2014
22 October 2021 is the current version of the Notice and request for consent (response notice): Protection structures, party walls, removal of fences, access to land
Building and Energy
Form – application
23 Aug 2022
22 October 2021 is the current version of the Notice and request for consent to encroach or adversely affect
Building and Energy
Form – application
23 Aug 2022
14 April 2021 current version Certificate of building compliance
Building and Energy
Form – application
30 Apr 2021
Certificate of construction compliance
Building and Energy
Form – application
14 May 2014
Application for building approval certificate - Updated 30 April 2020
Building and Energy
Form – application
30 Apr 2020

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Announcements

Action threatened against those who don’t comply with fitness industry rules Most issues relate to membership cancellations and refunds 37 complaints and 111 enquiries received so far this year Consumer Protection will be cracking down on some fitness industry operators that are failing to comply with the new Code of Practice that came into effect on 1 July last year. Of most concern are issues...
Consumer Protection
Media release
17 May 2022
The floodwaters may have subsided in Eastern Australia, but consumers in Western Australia are being warned to brace for the tsunami of flood-damaged cars headed our way. With as many as 20,000 vehicles damaged in the Queensland and northern New South Wales’ flood events earlier this year, there are fears many of these compromised vehicles will be transported across to WA and sold to unsuspecting...
Consumer Protection
Media release
12 May 2022
Fake websites selling shipping containers ripping off WA consumers Almost $55,000 lost by scam victims in the past four months Others caught by a bogus container leasing investment scheme WA consumers in the market for shipping containers are being scammed by fake websites with losses for 2022 already exceeding the total for the entire year of 2021. Eight victims have reported to WA ScamNet at...
Consumer Protection
Media release
12 May 2022
Notices of completion not provided for gasfitting work at five Perth properties Notices are compulsory for safety, compliance and inspections Mr Mohammadiah was convicted of the same offence in 2012 A Rivervale licensed gas fitter has been fined $3,000 and ordered to pay $500 in costs for not lodging compulsory notices with WA’s energy safety regulator – 10 years after being convicted for the...
Building and Energy
Media release
11 May 2022
Perth tradeswoman contracted for home renovation and painting work without the required registrations Deposits over the legal limit of 6.5 per cent were taken from the home owners Mandatory contract notices were not given to home owners A Perth tradeswoman has been fined a total of $7,400 after pleading guilty to seven offences including contracting for building and painting work without the...
Building and Energy
Media release
09 May 2022
Mother’s Day is on its way, so no matter whether you’re looking for a gift online or in-store, remember that you have the same consumer rights if things go wrong. The Australian Consumer Law protects you if the gift is faulty, breaks down, doesn’t work as it should or is not what you ordered, and the trader should take steps to help fix the issue. However, refunds aren’t always an automatic right...
Consumer Protection
Media release
05 May 2022
Landlord failed to lodge seven bonds with the Bonds Administrator $1,000 fine after Consumer Protection takes prosecution action Laws designed to keep tenants’ funds safe and secure A Mt Magnet landlord has been fined $1,000 and ordered to pay costs of $1,184.50 by the Perth Magistrates Court after being convicted of failing to lodge tenancy bonds with the Bond Administrator. Ian Black , who is a...
Consumer Protection
Media release
04 May 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 4 May 2022), the average price of regular unleaded petrol (ULP) will increase by 26 cents per...
Consumer Protection
Media release
03 May 2022
North Coogee home renovation work carried out without the required registration 50 per cent deposit taken when only 6.5 per cent was allowed Consumers urged to avoid big deposits and check the builder is registered Building and Energy is encouraging consumers to check their builder is registered and to be aware of rules about deposits for home building work, following the regulator’s prosecution...
Building and Energy
Media release
03 May 2022
Email communications between home buyer and settlement agent hacked Request for payment with false bank account details sent to buyer Loss brings 2022 total for payment redirection scams to more than a million dollars A WA woman has reported to Consumer Protection losing about $732,000 after scammers intercepted email communications between her and her settlement agent in relation to the purchase...
Consumer Protection
Media release
03 May 2022

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