Consumer

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It is unlawful to make false or misleading representations about goods and services when supplying, offering to supply or promoting those goods or services. For instance, a business must not make false or misleading representations about: the standard, quality, value or grade of goods or services;...
Advertising and promotion
What is misleading or deceptive conduct? ‘Conduct’ includes actions and statements, such as: advertisements; promotions; quotations; statements; and any representation made by a person. Business conduct is likely to break the law if it creates a misleading overall impression among the intended...
Advertising and promotion
This section will help businesses and legal practitioners avoid unfair business practices by understanding: misleading or deceptive conduct false or misleading representations unconscionable conduct country of origin claims information standards Incorrect price rounding Unfair contract terms
Advertising and promotion
Consumer Protection recognises that while advertisers generally make every endeavour to be accurate, there will be occasions when errors occur. We recommend that as soon as a mistake is identified, you place an apology or clarification statement in the publication in which the error occurred. If...
Advertising and promotion
If your advertising refers to the cost of credit in any way (for example, that you can provide a cheap finance deal, or you invite your customers to compare your rates), then you are required to include certain information. Your advertisement does not need to contain an annual percentage rate for...
Advertising and promotion
Photographs, drawings and other images must correspond with the advertised price and product. The reader or viewer should reasonably expect to be able to buy the product featured at the price mentioned. For example, it would be considered a breach of Australian Consumer Law to show a current model...
Advertising and promotion
Ambush advertising is when a retailer makes an offer purporting to beat any offer elsewhere. While this can be an effective marketing tool, it may also create problems for you. When advertising in this way, you must be prepared to honour the offer being made. If a competitor is prepared to sell...
Advertising and promotion
An "introductory" offer is an offer of a product or service that you have not previously provided. Clearly, it is impossible to make a price comparison in any "introductory" offer because you would not have established a regular selling price. If you can substantiate it, you may make claims such as...
Advertising and promotion
If planning to build in an area affected by the European House Borer (EHB), it is recommended that treated pine is used for structural purposes. A number of pine treatment options are available. For pine in service, in-situ treatment can be undertaken. For other affected pine products such as...
European house borer
European House Borer (EHB) Hylotrupes bajulus (Linnaeus) , is a destructive pest of seasoned coniferous timber including pine, fir and spruce. If allowed to become established it could cause major structural damage to buildings. Timbers commonly used for structural purposes in Australia, including...
European house borer

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Announcements

Rosie Batty has given her support to planned changes to WA tenancy laws to assist renters affected by family and domestic violence (FDV). The former Australian of the Year (2015), who has been a domestic violence campaigner since her son Luke was tragically murdered by his father, gave the endorsement during a visit to Kalgoorlie, where she met with Consumer Protection’s Senior Regional Officer...
Consumer Protection
Media release
20 Mar 2019
Consumer Protection today paid tribute to Karen Merrin, a tireless champion of the community services sector, who has lost her battle with cancer. Karen, a Consumer Protection Award winner in 2017, was the inaugural manager of the Northern Suburbs Community Legal Centre (NSCLC) in Mirrabooka when it first opened in 1996. The Centre delivers advice, advocacy and representation to almost 4,000...
Consumer Protection
Media release
19 Mar 2019
The average price of unleaded petrol is set to increase by over 20 cents per litre (cpl) to 148.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 19 March 2019, most 7-Eleven sites are increasing their ULP price to 154.9 cpl (hiking by 28 cpl). Most Caltex, Caltex Woolworths, BP and Coles Express sites are increasing their...
Consumer Protection
Media release
18 Mar 2019
Consumer Protection has launched their new logo on World Consumer Rights Day with a busy year ahead planned for their work protecting consumers in WA. The new logo incorporates the umbrella from the previous logo which represents protection but is more colourful with the aim of making it stand out. Commissioner for Consumer Protection Lanie Chopping said the vibrant colours are designed to make...
Consumer Protection
Media release
15 Mar 2019
A Wanneroo couple involved in a landscaping business has been fined $12,000 by the Perth Magistrates Court on 8 March 2019 and ordered to pay a total of $32,986.67 in compensation to five out of six consumers for taking deposits but not commencing or completing the work. Kylie Elizabeth Sommer , trading as Inspired Paving , and her husband Scott Robert Sommer , who was involved in the business,...
Consumer Protection
Media release
12 Mar 2019
A national safety alert has been issued for four open-flued gas heaters that, under certain circumstances, may produce too much carbon monoxide – potentially causing serious health risks to users. Building and Energy (formerly Energy Safety ) is urging owners of these gas heaters to stop using them immediately. The safety alert applies to: Regency i31 (purchased after 1 January 2010) supplied by...
Building and Energy
Media release
12 Mar 2019
The average price of unleaded petrol is set to increase by over 20 cents per litre (cpl) to 145.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 12 March 2019, most Caltex and Caltex Woolworths sites are increasing their ULP price to 151.9 cpl (hiking by up to 31 cpl). All 7-Eleven, most BP and most Coles Express sites are...
Consumer Protection
Media release
11 Mar 2019
A security bond is a payment made in advance by a tenant to cover any costs for which the tenant may be liable at the end of the tenancy, such as damage to the property or unpaid water bills or rent. Bond money is held in trust for the duration of a tenancy and must be lodged by the landlord or property manager with the Bond Administrator at Consumer Protection within 14 days of receiving it...
Consumer Protection
Media release
01 Mar 2019
A family in mourning over the death of a child from toppling furniture has won a Consumer Protection Award, along with a consumer advocate, a community support group and an ABC reporter. The winners were announced by Commerce Minister John Quigley during a presentation breakfast at the University Club of WA. Reef Kite was almost two years old when he was killed in October 2015 when a chest of...
Consumer Protection
Media release
06 Mar 2019
The average price of unleaded petrol is set to increase by over 20 cents per litre (cpl) to 143.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 5 March 2019, most Caltex, Coles Express and all Caltex Woolworths sites are increasing their ULP price to 149.9 cpl (hiking by between 26 and 30 cpl). Most Puma sites are...
Consumer Protection
Media release
04 Mar 2019

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