Consumer

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A new vehicle comes with a vehicle service book (log book) which outlines when the vehicle should be serviced and what type of maintenance should be done. To keep your vehicle in good working order the service/maintenance schedule should be followed. The service book also gives a service history of...
Servicing, repair and towing
When you buy a second-hand vehicle privately there is a risk that there could be money owing on it. As the new owner you could become liable for this debt. The Personal Property Securities Register (PPSR) can show if vehicle is recorded as being "encumbered". This means there could be money owing...
Buying a vehicle
When you buy a vehicle you should inspect it thoroughly. An independent vehicle inspection can help identify problems and assess the value of the car accurately. It can also help you to negotiate the sale price. There are numerous reputable organisations that can perform this inspection for you...
Buying a vehicle
You may pick up a good bargain by buying a vehicle at auction. You may be able to negotiate a contract to buy the vehicle, or buy the vehicle on the 'fall of the hammer'. In the event that an auction house will not allow a test drive, you should make a thorough inspection of the vehicle ...
Buying a vehicle
Buying a vehicle privately can be cheaper than buying from a dealer however it also offers less security. As the vehicle will not be covered by a statutory warranty, it is a good idea to have it inspected prior to purchase. This will be at your own cost. Depending on the age of the vehicle, you may...
Buying a vehicle
Need to cancel a contract to buy a vehicle? If you need to cancel a contract to buy a vehicle you may be asked to pay “pre-estimated liquidated damages”. From 1 January 2022, the maximum amount of pre-estimated liquidated damages that a dealer may charge is five per cent. Find out more information...
Buying a vehicle
You may be able to trade in your vehicle when you purchase a new or used one. Check with the dealer or seller. Present your vehicle in the best possible way if you want to sell it. It would be a good idea to clean, wash and polish it, have any mechanical faults repaired and ensure everything is in...
Buying a vehicle
It is important that you consider a range of issues and do a number of checks before you buy a vehicle. Buying a car is a big investment for most people. Make sure you do your homework before doing the deal, regardless of whether it is through a private seller or with a car yard. It is also worth...
Buying a vehicle
From glossy brochures offering the chance to buy or even win amazing travel packages through to fake social media requests for help from friends and family, Western Australians receive their fair share of travel-related scams. The travel page covers general protections consumers have under the...
Travel
Travel costs can be varied and expensive. There are a few tips you should consider before purchasing the travel. Checking terms and conditions is essential in any travel package, accomodation or insurance. Costs Published travel costs are subject to change, even if you have paid a deposit. This is...
Travel

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Publications

Corporate
Reports
27 May 2014
Corporate
Reports
27 May 2014
Corporate
Reports
27 May 2014
Corporate
Reports
11 Sep 2014
A correction to Table 41 (Appendices section) of the department's 2009-2010 Annual Report was tabled in Parliament on 17 February 2011.
Corporate
Reports
27 May 2014
Includes the final reports of the Real Estate and Business Agents Supervisory Board, Settlement Agents Supervisory Board, Land Valuers Licensing Board and Motor Vehicle Industry Board.
Corporate
Reports
27 May 2014
In May 2013, in accordance with the Parliament of Western Australia’s Standing Orders, two omissions from the full text of notes 21a and 29 to the financial statements were rectified. This PDF is the...
Corporate
Reports
27 May 2014
The 2012-13 Annual Report presents information on its statutory compliance, financial, non-financial and operational performance. It is in five sections as required by the Financial Management Act...
Corporate
Reports
29 May 2014

Pages

Announcements

Have you had a solar system installed at your property? If so, Building and Energy, would like to hear from you regarding your experience with the solar industry via a short survey. As the Western Australian Electrical Regulator, Building and Energy is undertaking this survey to gain a better understanding of the community’s experience with the solar industry. We would appreciate any feedback you...
Building and Energy
Department News
01 Apr 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 32 cents per litre (cpl) to 158.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 31 March 2021, most branded retailers are hiking their ULP price: BP and Coles Express hiking by 41-44 cpl to 169.9 cpl; 7-Eleven, Caltex Woolworths...
Consumer Protection
Media release
30 Mar 2021
Australia’s vaccine roll-out will hopefully spell the beginning of the end of the coronavirus crisis, but we can’t afford to become complacent when it comes to avoiding COVID-19 related scams. Scams where COVID-19 was mentioned have so far stolen $8.4 million from Australians since the start of the pandemic, while 20 victims in Western Australia have reported losing almost $144,000 to WA ScamNet...
Consumer Protection
Media release
25 Mar 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 32 cents per litre (cpl) to 158.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 24 March 2021, most branded retailers are hiking their ULP price: 7-Eleven, BP and Coles Express hiking by 42-46 cpl to 169.9 cpl; Caltex Woolworths...
Consumer Protection
Media release
23 Mar 2021
If you have a bad experience with a business, sharing your story on social media and elsewhere online might seem like a good way to warn others to steer clear, but it may not be the most effective way to have your voice heard. Consumer laws in WA give us the authority to receive and investigate complaints against traders, before taking the appropriate action – such as an attempt at conciliation,...
Consumer Protection
Media release
19 Mar 2021
Consumer Protection intelligence prompts warnings about rogue tree-loppers Home owners are urged to be cautious and know their rights Recent prosecutions and warnings are helping to protect consumers Consumer Protection is urging home owners to carefully choose their tree-loppers following reports of unscrupulous operators offering their services in Perth. During the 2019-20 financial year,...
Building and Energy / Consumer Protection
Media release
18 Mar 2021
Scammers intercept email communications between family and aged care home Grand-daughter organising the transfer gets fake email with different bank details Consumer advice: be suspicious of emails notifying bank account change Scammers have stolen about $375,000 intended to fund the aged care costs of a 102 year old woman, the money being the proceeds from the sale of her Ferndale home. The...
Consumer Protection
Media release
17 Mar 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 33 cents per litre (cpl) to 157.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 17 March 2021, most branded retailers are hiking their ULP price: Caltex/Ampol hiking by 46 cpl to 169.9 cpl; Coles Express and Caltex Woolworths to...
Consumer Protection
Media release
16 Mar 2021
Labels such as ‘eco-friendly’ and ‘sustainable’ can be attractive for shoppers wanting to do their bit for the environment, but it’s not always easy to sort what’s fact from fiction. That’s why a recent internet sweep by consumer agencies throughout the world, including Consumer Protection in WA, focused on identifying misleading environmental claims for the first time. Globally, 1,095 websites...
Consumer Protection
Media release
11 Mar 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 32 cents per litre (cpl) to 155.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 10 March 2021, most branded retailers are hiking their ULP price: 7-Eleven, BP and Coles Express hiking by between 44-46 cpl to 165.9 cpl; Caltex/...
Consumer Protection
Media release
09 Mar 2021

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