Consumer

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Buying a vehicle privately can be cheaper than buying from a dealer however it also offers less security. As the vehicle will not be covered by a statutory warranty, it is a good idea to have it inspected prior to purchase. This will be at your own cost. Depending on the age of the vehicle, you may...
Buying a vehicle
Need to cancel a contract to buy a vehicle? If you need to cancel a contract to buy a vehicle you may be asked to pay “pre-estimated liquidated damages”. From 1 January 2022, the maximum amount of pre-estimated liquidated damages that a dealer may charge is five per cent. Find out more information...
Buying a vehicle
You may be able to trade in your vehicle when you purchase a new or used one. Check with the dealer or seller. Present your vehicle in the best possible way if you want to sell it. It would be a good idea to clean, wash and polish it, have any mechanical faults repaired and ensure everything is in...
Buying a vehicle
It is important that you consider a range of issues and do a number of checks before you buy a vehicle. Buying a car is a big investment for most people. Make sure you do your homework before doing the deal, regardless of whether it is through a private seller or with a car yard. It is also worth...
Buying a vehicle
From glossy brochures offering the chance to buy or even win amazing travel packages through to fake social media requests for help from friends and family, Western Australians receive their fair share of travel-related scams. The travel page covers general protections consumers have under the...
Travel
Travel costs can be varied and expensive. There are a few tips you should consider before purchasing the travel. Checking terms and conditions is essential in any travel package, accomodation or insurance. Costs Published travel costs are subject to change, even if you have paid a deposit. This is...
Travel
The Magistrates Court deals with disputes between consumers and traders with claims of up to $75,000. You can opt for a less formal, more private, process without the need for lawyers if your claim is less than $10,000. For claims over $10,000 the matter is dealt with in a court (with or without...
Formal complaints
Important notice Consumer Protection is currently experiencing a high level of demand for its conciliation services which will delay the progress of some complaints. Complaints may be queued and will be allocated in order of priority. If you haven’t done so already, please see the Consumer...
Formal complaints
Important notice Consumer Protection is currently experiencing a high level of demand for its conciliation services which will delay the progress of some complaints. Complaints may be queued and will be allocated in order of priority. If you haven’t done so already, please see the Consumer...
Formal complaints
You may find it useful to use this checklist and keep it with you when you make your complaint. You can also find out what happens when you make a complaint . The Department has produced fact sheets on the conciliation process and business tips for handling complaints . We recommend you have the...
Complaints

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Publications

Corporate
Reports
27 May 2014
Corporate
Reports
11 Sep 2014
A correction to Table 41 (Appendices section) of the department's 2009-2010 Annual Report was tabled in Parliament on 17 February 2011.
Corporate
Reports
27 May 2014
Includes the final reports of the Real Estate and Business Agents Supervisory Board, Settlement Agents Supervisory Board, Land Valuers Licensing Board and Motor Vehicle Industry Board.
Corporate
Reports
27 May 2014
In May 2013, in accordance with the Parliament of Western Australia’s Standing Orders, two omissions from the full text of notes 21a and 29 to the financial statements were rectified. This PDF is the...
Corporate
Reports
27 May 2014
The 2012-13 Annual Report presents information on its statutory compliance, financial, non-financial and operational performance. It is in five sections as required by the Financial Management Act...
Corporate
Reports
29 May 2014

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Announcements

With Black Friday sales coming up and many people doing their Christmas shopping online this year, Consumer Protection is warning consumers that scammers are out to take your money with fake retailer websites, social media pages and classified ads. So far this year scammers have stolen a staggering $1.1 million from 418 WA victims in ‘buying and selling scams’ which, according to new figures from...
Consumer Protection
Media release
24 Nov 2020
Our sunny skies have paved the way for a booming solar panel industry in Western Australia, as many households look for ways to cut their power bills while also reducing their carbon footprint. Rooftop solar has become so popular in fact, it’s estimated that 300,000 WA households already have panels installed, accounting for one-fifth of the electricity produced in our main network. Even though...
Consumer Protection
Media release
19 Nov 2020
Consumer Protection is advising caution for Christmas shoppers with a wider availability of credit options including ‘buy now, pay later’ schemes and payday loans which could leave consumers drowning in debt. The COVID-19 pandemic has seen increasing use of ‘buy now, pay later’ schemes which allow shoppers to take possession of the goods straight away while paying off the purchase price in...
Consumer Protection
Media release
19 Nov 2020
A photographer of new-born babies was arrested and has appeared in the Perth Magistrates Court today on six charges of accepting payments from consumers but failing to supply some of the images to parents, an alleged breach of the Australian Consumer Law. An arrest warrant was issued against Melissa Sheed of Aubin Grove after numerous attempts by Consumer Protection to serve her with a court...
Consumer Protection
Media release
18 Nov 2020
The average price of regular unleaded petrol (ULP) is set to increase by 30 cents per litre (cpl) to 133.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 18 November 2020, most branded retailers are hiking their ULP price: Coles Express hiking by up to 43 cpl up to 145.9 cpl; 7-Eleven, BP, Caltex/Ampol and...
Consumer Protection
Media release
17 Nov 2020
They might look harmless, but in the wrong hands (and mouths) button batteries can become child killers. Every week in Australia, 20 children present to an emergency department following exposure to button batteries, with one child a month suffering serious injuries. If swallowed, coin-sized lithium button batteries can lodge in a child’s system and the resulting chemical reaction can cause...
Consumer Protection
Media release
12 Nov 2020
The supervisor of a house construction in Shelley has been fined $5,000 after several areas, including the roof and ceiling, failed to comply with approved plans or building standards. The Building Services Board found that Christopher John Joseph Brereton (BP102223) breached WA’s building registration laws by failing to properly manage and supervise a building service. Mr Brereton was a co-...
Building and Energy
Media release
12 Nov 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 29 cents per litre (cpl) to 132.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 11 November 2020, most branded retailers are hiking their ULP price: Caltex Woolworths, 7-Eleven, BP, Caltex/Ampol and Coles Express hiking by...
Consumer Protection
Media release
10 Nov 2020
A Mount Lawley real estate agency, its supervising director and two staff members have been reprimanded by the State Administrative Tribunal (SAT) over the failure to lodge three tenancy bonds with the Bond Administrator as well as related irregularities found in the agency’s accounts. Beaufort Nominees Pty Ltd , trading as Michael Johnson & Co and Professionals Michael Johnson & Co at...
Consumer Protection
Media release
05 Nov 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 29 cents per litre (cpl) to 133.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 4 November 2020, most branded retailers are hiking their ULP price: Caltex/Ampol, 7-Eleven, BP, Caltex Woolworths and Coles Express hiking by between...
Consumer Protection
Media release
03 Nov 2020

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