Consumer

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From glossy brochures offering the chance to buy or even win amazing travel packages through to fake social media requests for help from friends and family, Western Australians receive their fair share of travel-related scams. The travel page covers general protections consumers have under the...
Travel
Travel costs can be varied and expensive. There are a few tips you should consider before purchasing the travel. Checking terms and conditions is essential in any travel package, accomodation or insurance. Costs Published travel costs are subject to change, even if you have paid a deposit. This is...
Travel
The Magistrates Court deals with disputes between consumers and traders with claims of up to $75,000. You can opt for a less formal, more private, process without the need for lawyers if your claim is less than $10,000. For claims over $10,000 the matter is dealt with in a court (with or without...
Formal complaints
Consumer Protection works hard to help consumers and shops and businesses resolve disputes by providing relevant information. Sometimes a settlement cannot be reached. In this case a formal complaint can be lodged and the department will then act as an informal negotiator. When the department...
Formal complaints
If you have had no success with the steps you have taken to try and resolve a problem with a business or trader, you can lodge a formal complaint with Consumer Protection by: completing the step-by-step online complaint form ; or printing and filling in complaint form (handwritten/offline) which...
Formal complaints
You may find it useful to use this checklist and keep it with you when you make your complaint. You can also f ind out what happens when you make a complaint . The Department has also produced fact sheets on the conciliation process and business tips for handling complaints . Check your rights Know...
Complaints
If talking it over doesn’t work, put it in writing. You may find it useful to use one of the sample letters below as a guide for writing a complaint letter. Sample letters Just change the letter to include the details for your situation. Remember to date the letter and keep a copy for your records...
Complaints
Tips on how to approach an issue with a business or trader to get a mutually acceptable solution.
Complaints
Information about Building and Energy's Enforcement Branch.
Enforcement
Becoming an owner-builder To become an owner-builder, you must first obtain owner-builder approval from the Building Services Board, and then a building permit from your local government. The process and related form to become an owner-builder was amended in February 2019 to streamline...
Becoming an owner-builder

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Announcements

The average price of regular unleaded petrol (ULP) is set to increase by around 10 cents per litre (cpl) to 139.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Tuesday 4 February 2020, most Coles Express sites are hiking their ULP price by 31 cpl to 161.9 cpl. Many BP sites are hiking their ULP price to 157.9 cpl...
Consumer Protection
Media release
03 Feb 2020
A luxury car consignment company and its Director have been permanently banned by the State Administrative Tribunal (SAT) from ever holding a motor vehicle dealers’ licence in WA after the car yard closed down owing many of its clients substantial amounts of money. Luxuride Pty Ltd , formerly of West Perth, and Director Nicholas Ngo (also known as Khoi Nguyen Ngo and Nguyen Khoi ) were also...
Consumer Protection
Media release
03 Feb 2020
With Commissioner for Consumer Protection Lanie Chopping The number of cars recalled in Australia, due to problems with faulty Takata airbags, keeps inflating. As more and more major manufacturers add models to the growing list, it’s important for car-owners to check their vehicle against the database, even if they’ve checked previously. Defective Takata airbags can deploy with too much force and...
Consumer Protection
Media release
31 Jan 2020
A Perth mother and son have admitted to illegally buying and selling motor vehicles without a dealers’ licence, resulting in each being fined $6,000 and ordered to pay $580.50 in costs by the Perth Magistrates Court. From October 2017 to November 2018, Angela Goodwin and Stuart Goodwin of Banksia Grove bought and sold 27 motor vehicles without holding a licence, breaching the Motor Vehicles...
Consumer Protection
Media release
31 Jan 2020
A woman who falsely claimed to have a real estate sales representative registration while carrying out the functions of a property manager was convicted, fined $2,000 and ordered to pay costs of $349.50 by the Perth Magistrates Court on 24 January 2020. Jane Nicole Ford of East Victoria Park began working for a Willetton property management company as an administration assistant in February 2015...
Consumer Protection
Media release
30 Jan 2020
A woman who sold arts and crafts products on Facebook but failed to deliver has been ordered to pay a total of $20,233 in fines, consumer compensation and court costs by the Perth Magistrates Court. Kim Russell of Mariginiup, trading as Scrappy Kapers , was sentenced on 24 January 2020 for accepting payments from five consumers but failing to supply the products either within a reasonable time,...
Consumer Protection
Media release
30 Jan 2020
The average cost of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 146 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 28 January 2020, most branded retailers are hiking their ULP price - Coles Express hiking by 32 cpl to 163.9 cpl, Caltex and BP to 159.9 cpl and 7-Eleven to 157.7 cpl. Perth’s...
Consumer Protection
Media release
27 Jan 2020
With Commissioner for Consumer Protection Lanie Chopping Have you ever experienced an electric shock or tingling sensation in your home while touching a metal object like a bathroom tap? It could be a warning sign of a dangerous electrical fault that mustn’t be ignored. You should immediately report this to your electrical network operator, usually Western Power or Horizon Power, for further...
Consumer Protection
Media release
24 Jan 2020
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 150.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 21 January 2020, most branded retailers are hiking their ULP price - Coles Express hiking by 33 cpl to 165.9 cpl, BP to 161.9 cpl, Caltex to 159.9 cpl, 7-Eleven and Puma to 159.7...
Consumer Protection
Media release
20 Jan 2020
A new public safety campaign is urging Western Australians to take potentially life-saving action by immediately reporting any electric shocks or tingles to their electrical network operator. The three-month campaign, launched today, is a collaboration between the State Government’s Building and Energy team and network operators Western Power and Horizon Power. “The key message is to contact your...
Building and Energy
Media release
20 Jan 2020

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