Consumer

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This section will help businesses and legal practitioners avoid unfair business practices by understanding: misleading or deceptive conduct false or misleading representations unconscionable conduct country of origin claims information standards Incorrect price rounding Unfair contract terms
Advertising and promotion
Consumer Protection recognises that while advertisers generally make every endeavour to be accurate, there will be occasions when errors occur. We recommend that as soon as a mistake is identified, you place an apology or clarification statement in the publication in which the error occurred. If...
Advertising and promotion
If your advertising refers to the cost of credit in any way (for example, that you can provide a cheap finance deal, or you invite your customers to compare your rates), then you are required to include certain information. Your advertisement need not contain an annual percentage rate, but it must...
Advertising and promotion
Photographs, drawings and other images must correspond with the advertised price and product. The reader or viewer should reasonably expect to be able to buy the product featured at the price mentioned. For example, it would be considered a breach of fair trading law to show a current model product...
Advertising and promotion
Ambush advertising is when a retailer makes an offer purporting to beat any offer elsewhere. While this can be an effective marketing tool, it may also create problems for you. When advertising in this way, you must be prepared to honour the offer being made. If a competitor is prepared to sell...
Advertising and promotion
An "introductory" offer is an offer of a product or service that you have not previously provided. Clearly, it is impossible to make a price comparison in any "introductory" offer because you would not have established a regular selling price. If you can substantiate it, you may make claims such as...
Advertising and promotion
If planning to build in an area affected by the European House Borer (EHB), it is recommended that treated pine is used for structural purposes. A number of pine treatment options are available. For pine in service, in-situ treatment can be undertaken. For other affected pine products such as...
European house borer
European House Borer (EHB) Hylotrupes bajulus (Linnaeus) , is a destructive pest of seasoned coniferous timber including pine, fir and spruce. If allowed to become established it could cause major structural damage to buildings. Timbers commonly used for structural purposes in Australia, including...
European house borer
For specific advice about termite protection for a proposed new home you may contact the building surveyor at your local council, your builder or architect, or a licensed pest control professional. Advice about all types of pesticide treatments can be obtained from the Pesticide Safety Section of...
Termites and pests
Whichever system is selected for the prevention or early detection of termites, it is important that inspections are carried out regularly. You should inspect your property every six months for any obvious signs of infestation. Consumer Protection also recommends that you arrange for an inspection...
Termites and pests

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Announcements

Glossy travel brochures with fake scratchies are arriving in the mailboxes of WA residents with at least one of the two cards enclosed declaring a $US190,000 win. Consumer Protection warns residents that the Get It On Holiday travel brochure and scratchie cards are a scam designed to gain personal information from the supposed ‘winners’ who will then be asked to pay fees upfront before receiving...
Consumer Protection
Media release
10 Oct 2017
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 138.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 10 October 2017, most 7-Eleven, BP, Caltex, Caltex Woolworths, Coles Express and Puma sites are increasing their ULP price to 142.9 cpl (increasing between 25 cpl and 28 cpl)...
Consumer Protection
Media release
09 Oct 2017
Consumer Protection has made two new appointments to its regional offices which enforce the Department’s commitment to service the needs of all consumers no matter where they live in WA. Tom Chapman has been appointed as senior regional officer in Broome while Annetta Bellingeri has taken up a new position as South West regional coordinator in the Bunbury office. Tom Chapman was a financial...
Consumer Protection
Media release
09 Oct 2017
A butane gas lighter which recently exploded and injured a Donnybrook woman has been recalled from sale. The supplier of the Trio jet lighter in Queensland has voluntarily agreed to withdraw the item from sale with a notice expected to be posted soon on the recalls website www.recalls.gov.au . Consumer Protection is now ensuring retailers that stocked the lighters have removed them from their...
Consumer Protection
Media release
05 Oct 2017
Recent fire events in Australia and worldwide have highlighted the importance of fire safety in high-rise apartment buildings.
Building Commission
Media release
02 Oct 2017
The average cost of unleaded petrol is set to increase by around 22 cents per litre (cpl) to 139.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 3 October 2017, most Caltex Woolworths, 7-Eleven, Caltex, Puma, BP and Coles Express sites are increasing their ULP price to 142.9 cpl (an increase of between 26 and 28 cpl)...
Consumer Protection
Media release
02 Oct 2017
A Warrenup man has been prosecuted by the Building Commissioner for registration and contractual offences he committed while contracting for and constructing three sheds, in Robinson, Elleker and Warrenup, in 2014.
Building Commission
Media release
28 Sep 2017
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 137.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 26 September 2017, most Caltex Woolworths, BP, Caltex and Puma sites are increasing their ULP price to 142.9 cpl (an increase of between 27 and 28 cpl). Most 7-Eleven and Coles...
Consumer Protection
Media release
25 Sep 2017
The McGowan Government has approved the City of Greater Geraldton's application for a 12-month trial of Perth metropolitan retail trading hours. General retailers will now be able to trade from 8am to 9pm Monday to Friday, 8am to 5pm on Saturday and 11am to 5pm on Sunday and public holidays - except Christmas Day, Good Friday and Anzac Day. After the trial, the City of Greater Geraldton is...
Consumer Protection
Media release
22 Sep 2017
Consumer Protection has issued advice to consumers who may be travelling to Bali for the school holidays while there is a risk of flight disruptions due to volcanic activity on the island. Before departure, travellers are urged to check the terms and conditions of their tickets in the event of flight suspensions or cancellations and to take out travel insurance policies that will cover them for...
Consumer Protection
Media release
21 Sep 2017

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