Consumer

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If your advertising refers to the cost of credit in any way (for example, that you can provide a cheap finance deal, or you invite your customers to compare your rates), then you are required to include certain information. Your advertisement need not contain an annual percentage rate, but it must...
Advertising and promotion
Photographs, drawings and other images must correspond with the advertised price and product. The reader or viewer should reasonably expect to be able to buy the product featured at the price mentioned. For example, it would be considered a breach of fair trading law to show a current model product...
Advertising and promotion
Ambush advertising is when a retailer makes an offer purporting to beat any offer elsewhere. While this can be an effective marketing tool, it may also create problems for you. When advertising in this way, you must be prepared to honour the offer being made. If a competitor is prepared to sell...
Advertising and promotion
An "introductory" offer is an offer of a product or service that you have not previously provided. Clearly, it is impossible to make a price comparison in any "introductory" offer because you would not have established a regular selling price. If you can substantiate it, you may make claims such as...
Advertising and promotion
If planning to build in an area affected by the European House Borer (EHB), it is recommended that treated pine is used for structural purposes. A number of pine treatment options are available. For pine in service, in-situ treatment can be undertaken. For other affected pine products such as...
European house borer
European House Borer (EHB) Hylotrupes bajulus (Linnaeus) , is a destructive pest of seasoned coniferous timber including pine, fir and spruce. If allowed to become established it could cause major structural damage to buildings. Timbers commonly used for structural purposes in Australia, including...
European house borer
For specific advice about termite protection for a proposed new home you may contact the building surveyor at your local council, your builder or architect, or a licensed pest control professional. Advice about all types of pesticide treatments can be obtained from the Pesticide Safety Section of...
Termites and pests
Whichever system is selected for the prevention or early detection of termites, it is important that inspections are carried out regularly. You should inspect your property every six months for any obvious signs of infestation. Consumer Protection also recommends that you arrange for an inspection...
Termites and pests
Alternative termite control methods now fall into four broad categories - physical barriers, chemical barriers, resistant materials and design for early detection. Physical barriers Various forms of metal mesh barriers. Specially graded granite chips. Exposed concrete floor slab constructed as a...
Termites and pests
When you get a builder to construct your new home, you will be presented with a range of measures that can be taken against possible damage by termites (white ants). Modified standards In the past, most new homes were protected by spraying the sand pad with organochlorine chemicals. However,...
Termites and pests

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Announcements

Energy Safety and Consumer Protection are issuing a joint public alert, concerned about the dangers of WA consumers using power adaptors that don’t meet Australian safety standards. The warning comes after two consumers reported receiving electric shocks after using an unsafe international adaptor. When the travel adaptor is plugged into a power board, two exposed pins designed for the United...
Consumer Protection
Media release
14 Aug 2017
Consumers are being urged to say no when approached by illegal sellers of electronic equipment that are currently operating from a white van travelling around Perth suburbs. Three recent reports have been received by Consumer Protection from consumers who have been approached in public places such as service stations and shopping centres in East Victoria Park, Kewdale and near Roleystone. One...
Consumer Protection
Media release
11 Aug 2017
Consumers who are affected by the double payment glitch experienced by Woolworths’ supermarkets and their affiliated retailers are being urged to ensure they get a refund for the unauthorised withdrawals and to consider claiming for any consequential costs. The Woolworths’ group of companies, which also includes Big W and the BWS and Dan Murphy liquor outlets, have promised all affected customers...
Consumer Protection
Media release
10 Aug 2017
The average cost of unleaded petrol is set to increase by 16 cents per litre (cpl) to 125.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 8 August 2017, most Caltex Woolworths, Coles Express, Puma and BP sites are increasing their ULP price to 134.9 cpl (an increase of between 24 and 30 cpl). Most 7-Eleven sites are...
Consumer Protection
Media release
07 Aug 2017
On 2 August 2017 building company Ravlich & Clent Constructions Pty Ltd (reg. BC13924) voluntarily appointed Shaun Boyle of DCS Advisory as the administrator of the company. Home owners who have entered into a home building work contract with Ravlich & Clent Constructions and have unfinished, faulty or unsatisfactory work should be covered by home indemnity insurance (HII). They are...
Building Commission
Department News
04 Aug 2017
Perth registered building contractor PTG Construction and Development Pty Ltd (reg. BC31514) and its director and nominated supervisor Pengtao Wen (BP100575) have been fined a total of $8,000 by the Building Services Board for misleading and negligent conduct.
Building Commission
Media release
03 Aug 2017
A fire which damaged a rental property in Orelia has sparked concern about the dangers posed by cannabis grow-houses when the power to the home is by-passed. The discovery of more grow-houses in Perth has prompted a renewed warning from Consumer Protection for Perth landlords to be extra vigilant when selecting tenants for their homes, with Western Power also concerned about power safety. About 1...
Consumer Protection
Media release
03 Aug 2017
With Acting Commissioner for Consumer Protection David Hillyard We're in a new financial year and Consumer Protection has considered previous complaint trends and emerging issues to help decide priorities for the 12 months ahead. It's not always possible to predict problems that will arise in the marketplace, however in a number of areas there are some obvious pointers we can act on. We call this...
Consumer Protection
Media release
01 Aug 2017
A licensed Maddington motor vehicle dealer and repairer has been fined $30,000 by the Perth Magistrates Court on 28 July 2017 for selling four vehicles that had their odometers wound-back. Mazin Alkiaat , operating as W.A. Auto and Parts , was also ordered to pay costs of $350.35. He pleaded guilty to four charges of making false or misleading representations about the history of the vehicles...
Consumer Protection
Media release
01 Aug 2017
The average cost of unleaded petrol is set to increase by around 22 cents per litre (cpl) to 130.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 1 August 2017, most 7-Eleven, BP, Caltex, Caltex Woolworths and Puma sites are increasing their ULP price to 132.9 cpl (increasing between 25 cpl and 28 cpl). Most Coles Express...
Consumer Protection
Media release
31 Jul 2017

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