Consumer

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It is important that you consider a range of issues and do a number of checks before you buy a vehicle. Buying a car is a big investment for most people. Make sure you do your homework before doing the deal, regardless of whether it is through a private seller or with a car yard. It is also worth...
Buying a vehicle or boat
From glossy brochures offering the chance to buy or even win amazing travel packages through to fake social media requests for help from friends and family, Western Australians receive their fair share of travel-related scams. The travel page covers general protections consumers have under the...
Travel
Travel costs can be varied and expensive. There are a few tips you should consider before purchasing the travel. Checking terms and conditions is essential in any travel package, accomodation or insurance. Costs Published travel costs are subject to change, even if you have paid a deposit. This is...
Travel
The Magistrates Court deals with disputes between consumers and traders with claims of up to $75,000. You can opt for a less formal, more private, process without the need for lawyers if your claim is less than $10,000. For claims over $10,000 the matter is dealt with in a court (with or without...
Formal complaints
Important notice Consumer Protection is currently experiencing a high level of demand for its conciliation services which will delay the progress of some complaints. Complaints may be queued and will be allocated in order of priority. If you haven’t done so already, please see the Consumer...
Formal complaints
Important notice Consumer Protection is currently experiencing a high level of demand for its conciliation services which will delay the progress of some complaints. Complaints may be queued and will be allocated in order of priority. If you haven’t done so already, please see the Consumer...
Formal complaints
You may find it useful to use this checklist and keep it with you when you make your complaint. You can also find out what happens when you make a complaint . The Department has produced fact sheets on the conciliation process and business tips for handling complaints . We recommend you have the...
Complaints
If talking it over doesn’t work, put it in writing. You may find it useful to use one of the sample letters below as a guide for writing a complaint letter. Useful complaint letter tool Visit the Australian Competition and Consumer Commission (ACCC) website for guidance on writing a complaint...
Complaints
Tips on how to approach an issue with a business or trader to get a mutually acceptable solution.
Complaints
Information about Building and Energy's Enforcement Branch.
Enforcement

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Publications

The 2012-13 Annual Report presents information on its statutory compliance, financial, non-financial and operational performance. It is in five sections as required by the Financial Management Act...
Corporate
Reports
29 May 2014

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Announcements

The average price of regular unleaded petrol (ULP) is set to increase by over 30 cents per litre (cpl) to 157 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 5 May 2021, most branded retailers are hiking their ULP price: Caltex Woolworths, Caltex and Coles Express hiking by 42-44 cpl to 169.9 cpl; BP to 168...
Consumer Protection
Media release
04 May 2021
Bouyden McKenzie takes up position in Consumer Protection’s Kalgoorlie office His experience in supporting and educating the community useful in new role Department’s presence in the region increases ability to deal with local issues Consumer Protection has appointed a new senior regional officer in Kalgoorlie to service the Goldfields region which covers an area as far as Northam, Esperance and...
Consumer Protection
Media release
04 May 2021
Candice Evans to lead the team in Consumer Protection’s Geraldton office Her experience in helping tenants will be useful in new role Consumer Protection’s presence in the region increases ability to deal with local issues Consumer Protection has appointed a new senior regional officer to service the region which covers Geraldton and an area as far as Carnarvon, the northern Wheatbelt around...
Consumer Protection
Media release
04 May 2021
Former Shire of Cuballing building surveyor unintentionally misled the Shire of Narrogin Errors included the wrong type of certificate, no DFES review and non-compliant fire hydrants Building Services Board penalty followed a Building and Energy investigation A former local government building surveyor has been fined $1,000 for misleading a neighbouring shire when he incorrectly certified...
Building and Energy
Media release
03 May 2021
Reports of people participating in another illegal pyramid scheme/gifting circle The Commitment Circle is believed to have originated in New Zealand The scheme has targeted people in remote Indigenous communities in Australia People who take part in gifting circles are being warned by Consumer Protection that they could be breaking the law and could face prosecution following reports of another...
Consumer Protection
Media release
29 Apr 2021
Witnessing the effects food additives had on her own children inspired a Western Australian mother to create a movement that has been recognised in this year’s Consumer Protection Awards. Francine Bell of Additive Free Kids (AFK) won the 2021 Rona Okely Award for individuals in recognition of her tireless efforts to educate consumers about additives and how to make additive-free choices. She does...
Consumer Protection
Media release
29 Apr 2021
Six year old child recovers from ingesting alcohol-based hand sanitiser Consuming sanitiser can cause serious health issues Sanitiser bottles should be kept out of reach of children An urgent safety warning has been issued by Consumer Protection after a six year old child who had consumed hand sanitiser was admitted to a Perth hospital. The child ingested between 30 to 60 millilitres of the...
Consumer Protection
Media release
29 Apr 2021
Queensland-based company and Director fined a total of $6,000 Court orders two WA consumers be paid $2,183.50 in compensation Traders warned not to betray consumers’ trust by failing to deliver A stone repair and cleaning company and its sole Director have been ordered by the Perth Magistrates Court to pay a total of $9,203 in fines, costs and consumer compensation for failing to carry out...
Consumer Protection
Media release
28 Apr 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 30 cents per litre (cpl) to 157.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 28 April 2021, most branded retailers are hiking their ULP price: 7-Eleven and Coles Express hiking by 42-44 cpl to 169.9 cpl; Puma to 169.7 cpl; BP...
Consumer Protection
Media release
27 Apr 2021
Mr Hudson was the nominated supervisor but didn’t carry out duties properly Supervisor had no previous experience in similar role Fined $4,000 by SAT for breaching Building Services (Registration) Act 2011 A nominated building supervisor for a registered building company has been fined $4,000 by the State Administrative Tribunal (SAT) for failing to carry out his responsibilities properly. James...
Building and Energy
Media release
27 Apr 2021

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