Consumer

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Finance offers in advertising

If your advertising refers to the cost of credit in any way (for example, that you can provide a cheap finance deal, or you invite your customers to compare your rates), then you are required to include certain information. Your advertisement does not need to contain an annual percentage rate for...
Advertising and promotion
13 Feb 2014

Illustrations and photographs

Photographs, drawings and other images must correspond with the advertised price and product. The reader or viewer should reasonably expect to be able to buy the product featured at the price mentioned. For example, it would be considered a breach of Australian Consumer Law to show a current model...
Advertising and promotion
13 Feb 2014

Ambush advertising

Ambush advertising is when a retailer makes an offer purporting to beat any offer elsewhere. While this can be an effective marketing tool, it may also create problems for you. When advertising in this way, you must be prepared to honour the offer being made. If a competitor is prepared to sell...
Advertising and promotion
13 Feb 2014

Introductory offers

An "introductory" offer is an offer of a product or service that you have not previously provided. Clearly, it is impossible to make a price comparison in any "introductory" offer because you would not have established a regular selling price. If you can substantiate it, you may make claims such as...
Advertising and promotion
13 Feb 2014

Treatment

If planning to build in an area affected by the European House Borer (EHB), it is recommended that treated pine is used for structural purposes. A number of pine treatment options are available. For pine in service, in-situ treatment can be undertaken. For other affected pine products such as...
European house borer
13 Feb 2014

European house borer

European House Borer (EHB) Hylotrupes bajulus (Linnaeus) , is a destructive pest of seasoned coniferous timber including pine, fir and spruce. If allowed to become established it could cause major structural damage to buildings. Timbers commonly used for structural purposes in Australia, including...
European house borer
13 Feb 2014

Further advice

For specific advice about termite protection for a proposed new home you may contact the building surveyor at your local council, your builder or architect, or a licensed pest control professional. Advice about all types of pesticide treatments can be obtained from the Pesticide Safety Section of...
Termites and pests
13 Feb 2014

Detection and prevention

Whichever system is selected for the prevention or early detection of termites, it is important that inspections are carried out regularly. You should inspect your property every six months for any obvious signs of infestation. Consumer Protection also recommends that you arrange for an inspection...
Termites and pests
13 Feb 2014

Control options

Alternative termite control methods now fall into four broad categories - physical barriers, chemical barriers, resistant materials and design for early detection. Physical barriers Various forms of metal mesh barriers. Specially graded granite chips. Exposed concrete floor slab constructed as a...
Termites and pests
13 Feb 2014

Termites and pest control

When you get a builder to construct your new home, you will be presented with a range of measures that can be taken against possible damage by termites (white ants). Modified standards In the past, most new homes were protected by spraying the sand pad with organochlorine chemicals. However,...
Termites and pests
13 Feb 2014

Pages

Publications

BA1 – Application for building permit – certified

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8 March 2019 current version – Application for building permit – certified
Building and Energy
Form – application
23 May 2019

Buying a car: a buyer's checklist

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If you’re thinking about purchasing a new or used car, there are a few things you should consider first, before you drive away with your new set of wheels. ☑ Decide if you are going to buy a new or...
Consumer Protection
Fact sheet
04 Aug 2023

Business checklist

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Did you know the Department of Commerce can provide your business with information and advice on trading, employment and safety at work? Use this checklist to help identify where the department may...
Corporate
Checklist
27 May 2014

Strategic plan - Towards 2024

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Supporting a safe, fair and responsible future for the Western Australian community, industry and resources sector.
Corporate
Plans
10 May 2021

Reconciliation action plan

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Corporate
Information
27 May 2014

Compliance strategy

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The department uses the compliance strategy as a framework for developing compliance programs across the breadth of its responsibilities.
Corporate
Information
29 May 2014

Code of Conduct

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This Code outlines the standards of behaviour and conduct for the Department of Mines, Industry Regulation and Safety, and its employees.
Corporate
Code of conduct
19 Sep 2018

Annual Report 2005 - 2006

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Corporate
Reports
27 May 2014

Annual Report 2006 - 2007

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Corporate
Reports
27 May 2014

Annual Report 2007 - 2008

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Corporate
Reports
27 May 2014

Pages

Announcements

Commissioner's blog: Don’t get wrapped up in a shopping scam this Christmas

Christmas may be a time for giving, but there’s one type of person you wouldn’t want to reward with a free gift this festive season – a scammer. Unfortunately that has been the outcome for about 200 Western Australians so far in 2021, who reported to WA ScamNet that they had been tricked out of almost $700,000 while shopping online. The fake websites and social media pages have pretended to sell...
Consumer Protection
Media release
25 Nov 2021

Surprise landlord visits on their tenants cause for concern

Reports of landlords and agents flouting laws with unannounced visits Warning for owners and agents to follow the legal procedures for visits Tenants urged to lodge complaints against offending landlords and agents Consumer Protection is concerned about reports of private landlords and property managers carrying out surprise visits on their tenants, calling on them to comply with their legal...
Consumer Protection
Media release
25 Nov 2021

Commissioner's blog: Gift card rules reminder

With the busy shopping season upon us, there’s no doubt that gift cards or vouchers can be an easy present idea for those hard-to-please friends and family members. While we believe that gifting cash is ultimately a safer option, if you are planning to buy a gift card this festive season, don’t forget that the national rules have changed to give the recipient at least three years to use it. The...
Consumer Protection
Media release
18 Nov 2021

Reminder about three year minimum expiry for gift cards

Gift cards must be valid for at least three years from date of purchase Recommendation that cards are redeemed quickly to minimise risks Risks include business closures and lost or stolen cards Consumers either buying or receiving gift cards are reminded that national laws provide for a minimum three year expiry period, but there may still be risks involved. The risks, warns Consumer Protection,...
Consumer Protection
Media release
17 Nov 2021

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 17 November 2021), the average price of regular unleaded petrol (ULP) will increase by more than...
Consumer Protection
Media release
16 Nov 2021

Commissioner's blog: FuelWatch keeps dollars in your bank, not in your tank

With fuel prices recently hitting record-highs and Perth’s petrol price cycle changing from weekly to fortnightly, it’s a particularly important time for consumers to have the information they need to save money at the bowser. That’s where our free FuelWatch service can help, with a revamped website containing interactive mapping features that makes it quick and easy for WA motorists to find the...
Consumer Protection
Media release
11 Nov 2021

Online shoppers warned not to give scammers a Christmas gift

WA online shoppers fall victim to fake websites and social media pages 200 WA victims lose almost $700,000 to online shopping scams in 2021 Popular consumer items offered at very low prices as bait to trap consumers Fake websites and social media pages are tricking online shoppers into buying products that they will never receive and Consumer Protection is warning Western Australians not to...
Consumer Protection
Media release
11 Nov 2021

Commissioner's blog: How to handle a consumer complaint yourself

When a service you’ve received isn’t up to scratch, or a product you’ve bought doesn’t work as it should, you may wish to seek a remedy from the business that supplied it. Before contacting Consumer Protection for help, it is always important to try to resolve the matter yourself. This is because in most cases an issue with a business or trader can be resolved pretty quickly just by explaining...
Consumer Protection
Media release
04 Nov 2021

Removalist’s false claim of professional affiliation results in a fine

Removalist fined $3,000 for falsely claiming membership of industry association Association’s logo and statement appeared on two identical business websites False affiliation claims detrimental to consumers and the industry representative A $3,000 fine has been handed to a Brabham removalist by the Perth Magistrates Court for making a false claim that his business was affiliated with a...
Consumer Protection
Media release
04 Nov 2021

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 3 November 2021), the average price of regular unleaded petrol (ULP) will increase by more than...
Consumer Protection
Media release
02 Nov 2021

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