Consumer

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Responsibilities Before taking on a building project as an owner-builder you should be aware that owner-builders take on many of the responsibilities of a registered builder. These responsibilities include: complying with all building standards including the Building Code of Australia and safety...
Responsibilities
If you are thinking about owner-building your own home or small commercial building, you will need to have been granted owner-builder approval from the Building Services Board before you can be granted a building permit from your local government authority. Owner-builder approvals can only be...
Responsibilities
Practice directions Confidentiality A prescribed appointor must keep confidential the identities of the parties to the adjudication. Conflict of interest A prescribed appointor must ensure the adjudicator does not have a conflict of interest. This should be confirmed prior to appointing an...
Information for prescribed appointors
Multiple pricing occurs when a supplier displays more than one price for the same item or service. If a supplier displays the same item with more than one price then they must sell it for the lowest displayed price or withdraw the item until the price is corrected. A price published in a catalogue...
Pricing
Consumer Protection often receives complaints about incorrect rounding of prices by retail and fast food outlets. There are rules in place for businesses when it comes to dealing with small change transactions and we’d like to hear from customers who believe those rules are being broken. In...
Pricing
Country of origin labelling is a notice or label on products to let your customers know what country a product came from. In Australia misleading country of origin labelling is prohibited. If you sell food in retail stores in Australia, country of origin food labelling laws apply to your products...
Advertising and promotion
Unconscionable conduct is a statement or action so unreasonable it defies good conscience. A business must not act unconscionably when: selling or supplying goods and services to a consumer; or supplying or acquiring goods and services to or from a small business. Examples of unconscionable conduct...
Advertising and promotion
It is unlawful to make false or misleading representations about goods and services when supplying, offering to supply or promoting those goods or services. For instance, a business must not make false or misleading representations about: the standard, quality, value or grade of goods or services;...
Advertising and promotion
What is misleading or deceptive conduct? ‘Conduct’ includes actions and statements, such as: advertisements; promotions; quotations; statements; and any representation made by a person. Business conduct is likely to break the law if it creates a misleading overall impression among the intended...
Advertising and promotion
This section will help businesses and legal practitioners avoid unfair business practices by understanding: misleading or deceptive conduct false or misleading representations unconscionable conduct country of origin claims information standards Incorrect price rounding Unfair contract terms
Advertising and promotion

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Announcements

After spending 43 years fighting for the consumer rights of everyday Western Australians, David Hillyard is retiring as Commissioner for Consumer Protection after taking a period of leave. Before taking over the reins of Commissioner four years ago, David worked in many senior management roles where he was responsible for the regulation of the retail, service industries, motor vehicle sales and...
Consumer Protection
Media release
17 Jan 2020
With Commissioner for Consumer Protection David Hillyard Western Australians shopping online often get caught up in a web of lies by landing on fraudulent retail sites. The sites feature stolen ABNs and photos, and when you pay for a product, you’ll get nothing in return. Last year (2019) Australians reported losses of over $4 million to online shopping scams, which was $720,000 more than the...
Consumer Protection
Media release
17 Jan 2020
Holders of Jeanswest gift cards are reminded to redeem them as soon as possible while administrators of the retail chain consider its future. Commissioner for Consumer Protection Lanie Chopping said Jeanswest customers should use their gift card sooner rather than later. “We are advised that the stores are trading as normal and gift cards will be honoured, so customers should get in now and...
Consumer Protection
Media release
17 Jan 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 18 cents per litre (cpl) to 153.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 14 January 2020, most branded retailers are hiking their ULP price - Coles Express hiking by 30 cpl to 165.9 cpl, BP to 163.9 cpl, Caltex to 162.9 cpl, Vibe up to...
Consumer Protection
Media release
13 Jan 2020
People in WA wishing to donate to bushfire victims or to those fighting the fires during the current crisis are being urged by Consumer Protection to deal only with licensed charities to avoid being scammed or to avoid any doubt that the money will get to the right cause. Fundraisers are also reminded that to collect money for a charitable purpose such as this requires a licence, or for a...
Consumer Protection
Media release
09 Jan 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 19 cents per litre (cpl) to 153.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 7 January 2020, most branded retailers are hiking their ULP price - Coles Express hiking by 30 cpl to 165.9 cpl, BP to 163.9 cpl, 7-Eleven to 162.7 cpl, Caltex to...
Consumer Protection
Media release
06 Jan 2020
With Commissioner for Consumer Protection David Hillyard Do sales items tick guarantee boxes? Australians are set to spend billions in post-Christmas sales and well into the New Year. Consumer Protection WA, and consumer affairs regulators across Australia, want to remind everyone that automatic guarantees apply when you hit the sales. Whether you buy in-store or online, from any business trading...
Consumer Protection
Media release
03 Jan 2020
The average cost of unleaded petrol is set to increase by around 15 cents per litre (cpl) to 150.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 31 December 2019, most branded retailers are hiking their ULP price - Coles Express hiking by up to 31 cpl up to 166.9 cpl, BP and Caltex to 163.9 cpl, 7-Eleven to 161.5 cpl and...
Consumer Protection
Media release
30 Dec 2019
The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 151.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 24 December 2019, most branded retailers are increasing their ULP price - Coles Express hiking by up to 36 cpl up to 165.9 cpl, Caltex to 164.9, BP to 162.9 cpl, 7-Eleven to 161...
Consumer Protection
Media release
23 Dec 2019
Laws that cover renting of homes in Western Australia are being fully reviewed for the first time in more than a decade and Consumer Protection wants to hear from tenants, landlords and professionals who manage rental properties. Commissioner for Consumer Protection David Hillyard said a lot has changed since the last full review of the Residential Tenancies Act 1987 and he is encouraging the...
Consumer Protection
Media release
23 Dec 2019

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