Consumer

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Some people choose to sell their home and 'down size' by buying a unit or apartment, which are often strata titled. A strata title is a certificate of title for a lot and a share in the common property in a strata scheme set up under the Strata Titles Act 1985 . The strata scheme dictates what you...
Your own home
Ancillary accommodation or a 'granny flat' on an existing property can be a convenient and cost effective option for some people. It can allow families to use their existing land and provide close access whilst still ensuring independence. Granny flats may be an extension to the home or a separate...
Your own home
You may be living in a home you own or have a mortgage on, but wish to sell and buy or build another one. This might be because you want a smaller garden, to downsize your house or you want to change location. Downsizing can provide many benefits: You can buy a newer home which incorporates...
Your own home
If you sign a residence contract, and you change your mind within seven working days of the date of the contract, you can terminate the contract without penalty. This is called the ‘cooling off’ period. If the manager or person representing the retirement village does not give you the required pre-...
Contracts
Before moving into a retirement village, you will be presented with several documents . These can be lengthy and quite daunting. It is critical you read and understand the documents – especially the contract. If you decide to enter into the contract, it will generally be legally binding for both...
Contracts
As retirement villages vary greatly in the types of accommodation and in the services provided, it is important to carefully consider how much you can afford to pay. It is essential you read the residence contract to determine exactly what fees will be payable prior to entering the village, during...
Fees and charges
There are advantages and disadvantages to living in a retirement village just as there are with any form of housing. It is important you fully understand what you are agreeing to and what the legal and financial implications are for you and your partner on entering, living in and leaving a village...
Choosing a village
To help you decide whether to sign a residence contract with a particular retirement village, you must receive (at least 10 working days before a residence contract is signed): a pre-contractual statement, that provides accurate information about a range of matters including fees and charges...
Choosing a village
It is a good idea to visit a number of different villages before deciding whether retirement village living is the best option for your circumstances and settling on the village that's right for you When you make your visits to different villages: inspect the unit being offered, including security...
Choosing a village
A retirement village provides accommodation and sometimes other amenities and services to a person, and their partner, who is over 55 years of age and/or is retired from full-time employment. There can be confusion about the difference between village complexes classified as retirement villages,...
What is a retirement village?

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Announcements

A Perth gutter repair and roofing business and its sole director have been ordered to pay a total of $14,400 in fines, compensation and costs at Perth Magistrates Court for taking money for services from a consumer but failing to deliver. Alloy Roofing Pty Ltd was fined $8,000 and ordered to pay costs of $3,500 for breaching the Australian Consumer Law (ACL) when it accepted payment but failed to...
Building and Energy / Consumer Protection
Media release
14 Feb 2019
WA’s Commissioner for Consumer Protection says the prosecution of man, who forged a signature on an application to renew a real estate agent sales representative’s registration, should act as a warning about the importance of honesty in the industry. At Perth Magistrates Court on 8 February 2019, the Accused – who is not named because a spent conviction was granted – was fined $4,000 and ordered...
Consumer Protection
Media release
14 Feb 2019
Consumer Protection has issued on-the-spot fines to four fuel retailers in Perth and Albany after they breached laws relating to fuel pricing. Each were issued infringement notices of $1,000 with two service stations overcharging and two others displaying the wrong price prior to the 6am changeover. An Albany fuel retailer had overcharged 2.4 cents per litre (cpl) for ULP for more than seven...
Consumer Protection
Media release
12 Feb 2019
The average price of unleaded petrol is set to increase by over 21 cents per litre (cpl) to 138.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 12 February 2019, most Coles Express sites are increasing their ULP price to 145.9 cpl (increasing by 31 cpl). Most Caltex Woolworths sites are increasing their ULP price to 144.9...
Consumer Protection
Media release
11 Feb 2019
Lodging bonds late has resulted in a Busselton real estate agency being convicted and receiving a total of $3,500 in a fine and Court costs. Geographe Real Estate Pty Ltd , trading as LJ Hooker Geographe Bay , was convicted, fined $2,000 and ordered to pay costs of $1,500 by the Busselton Magistrates Court on 6 February 2019 after pleading guilty to two charges of failing to lodge bonds with the...
Consumer Protection
Media release
08 Feb 2019
A Port Hedland real estate agency and its director have been fined a total of $4,000 by the State Administrative Tribunal (SAT) for misconduct relating to its property management services. The agency Real Estate Property Shop Network Pty Ltd was reprimanded and fined $3,000 for misconduct in relation to property management services, including making incorrect withdrawals from its trust account...
Consumer Protection
Media release
07 Feb 2019
Planning a trip and looking for someone to take care of the pets and water the plants? If you’re thinking about engaging a house or pet sitting agency, it’s important to understand the how-tos of hiring a sitter. The risks of hiring a dodgy house sitter were all too real for a Perth couple who returned from a five-week holiday to find the woman hired to stay with their dog had robbed them of...
Consumer Protection
Media release
31 Jan 2019
The New Year is off to a bad start for scam losses with 86 victims in WA losing $1.81 million in the first month of 2019. This follows the release last week of the 2018 annual scam report which showed 569 victims losing a total of $10.7 million over the year, a substantial increase from the previous year. Individual losses for January 2019 reported to WA ScamNet included a romance scam victim who...
Consumer Protection
Media release
07 Feb 2019
Consumer Protection and the Department of Communities are joining forces to target landlords who fail to lodge tenancy bonds that were provided through a rental assistance program. Under the Bond Assistance Loan Scheme offered by the Department of Communities, eligible Western Australians can apply for an no interest and fee free loan to cover ingoing property costs (including all or part of the...
Consumer Protection
Media release
06 Feb 2019
A Mandurah electrician has pleaded guilty to breaching electricity regulations by failing to install a crucial safety component at a building site, which could have resulted in a fatal electric shock. Dale Eric Subke of Coodanup is a licensed electrician (EW159776) and a director of Subke Pty Ltd , trading as Dalectrix (EC9256). On February 1, Mandurah Magistrates Court fined Mr Subke $4,500 and...
Building and Energy
Media release
05 Feb 2019

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