Consumer

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When you get a builder to construct your new home, you will be presented with a range of measures that can be taken against possible damage by termites (white ants). Modified standards In the past, most new homes were protected by spraying the sand pad with organochlorine chemicals. However,...
Termites and pests
Boarding or lodging is when you pay for a room, or room and meals, but you are not renting the entire premises. It can include arrangements where the owner lives on the property and is renting out rooms; situations where you sub-let a room in a house; and living in lodging houses. Boarders and...
Renting
Renting is when an owner of a home lets a tenant live in the home, in exchange for money (rent). People choose to rent for numerous reasons. When looking for a property to rent, shop around and avoid rash decisions. Think carefully about whether the property meets your needs. These needs might...
Renting
Residential Parks Residential parks provide sites upon which relocatable homes are placed. Residents either rent a home and a site, or rent a site only and own the home on the site. The home may be a caravan, cabin, park home or motor home. Whether you own the home or not, park living always...
Specialised accommodation
Residential aged care facilities provide accommodation and care ranging from low to high level care. The Seniors housing guide has general information available on aged care. Many of these care facilities are regulated by the Federal Government and entry is based on your care needs, as determined...
Specialised accommodation
Many people prefer to stay in their home and maintain their independence as they age. Staying at home in the environment you know, with familiar neighbours, shops and other facilities may be a good option, but sometimes you might need assistance to remain at home. The help to stay in your home fact...
Your own home
An RCD can save lives. RCDs will prevent electrocution by cutting the power to a circuit in the event of earth leakage. Following are descriptions and images of devices including RCDs, circuit breakers, combination RCD and circuit breaker, portable RCDs, and powerpoint RCDs. RCDs [scald=512:...
Residual current devices (RCDs)
Some people choose to sell their home and 'down size' by buying a unit or apartment, which are often strata titled. A strata title is a certificate of title for a lot and a share in the common property in a strata scheme set up under the Strata Titles Act 1985 . The strata scheme dictates what you...
Your own home
You may be living in a home you own or have a mortgage on, but wish to sell and buy or build another one. This might be because you want a smaller garden, to downsize your house or you want to change location. Downsizing can provide many benefits: You can buy a newer home which incorporates...
Your own home
If you sign a residence contract, and you change your mind within seven working days of the date of the contract, you can terminate the contract without penalty. This is called the ‘cooling off’ period. If the manager or person representing the retirement village does not give you the required pre-...
Contracts

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Publications

Supporting a safe, fair and responsible future for the Western Australian community, industry and resources sector.
Corporate
Plans
10 May 2021
Corporate
Information
27 May 2014
The department uses the compliance strategy as a framework for developing compliance programs across the breadth of its responsibilities.
Corporate
Information
29 May 2014
This Code outlines the standards of behaviour and conduct for the Department of Energy, Mines, Industry Regulation and Safety, and its employees.
Corporate
Code of conduct
04 Dec 2023
Corporate
Reports
27 May 2014
Corporate
Reports
27 May 2014
Corporate
Reports
27 May 2014
Corporate
Reports
11 Sep 2014
A correction to Table 41 (Appendices section) of the department's 2009-2010 Annual Report was tabled in Parliament on 17 February 2011.
Corporate
Reports
27 May 2014
Includes the final reports of the Real Estate and Business Agents Supervisory Board, Settlement Agents Supervisory Board, Land Valuers Licensing Board and Motor Vehicle Industry Board.
Corporate
Reports
27 May 2014

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Announcements

174 vehicles bought and 147 sold without a licence in about 12 months Backyard operators robbing consumers of their rights Public urged to report illegal operators to stamp out the practice A sole director and his company have been fined a total of $40,000 for illegally buying and selling a high number of motor vehicles from his Stirling home without having a dealer’s licence. Jacob Hamilton was...
Consumer Protection
Media release
19 May 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 18 May 2022), the average price of regular unleaded petrol (ULP) will increase by 28 cents per...
Consumer Protection
Media release
17 May 2022
Action threatened against those who don’t comply with fitness industry rules Most issues relate to membership cancellations and refunds 37 complaints and 111 enquiries received so far this year Consumer Protection will be cracking down on some fitness industry operators that are failing to comply with the new Code of Practice that came into effect on 1 July last year. Of most concern are issues...
Consumer Protection
Media release
17 May 2022
The floodwaters may have subsided in Eastern Australia, but consumers in Western Australia are being warned to brace for the tsunami of flood-damaged cars headed our way. With as many as 20,000 vehicles damaged in the Queensland and northern New South Wales’ flood events earlier this year, there are fears many of these compromised vehicles will be transported across to WA and sold to unsuspecting...
Consumer Protection
Media release
12 May 2022
Fake websites selling shipping containers ripping off WA consumers Almost $55,000 lost by scam victims in the past four months Others caught by a bogus container leasing investment scheme WA consumers in the market for shipping containers are being scammed by fake websites with losses for 2022 already exceeding the total for the entire year of 2021. Eight victims have reported to WA ScamNet at...
Consumer Protection
Media release
12 May 2022
Notices of completion not provided for gasfitting work at five Perth properties Notices are compulsory for safety, compliance and inspections Mr Mohammadiah was convicted of the same offence in 2012 A Rivervale licensed gas fitter has been fined $3,000 and ordered to pay $500 in costs for not lodging compulsory notices with WA’s energy safety regulator – 10 years after being convicted for the...
Building and Energy
Media release
11 May 2022
Perth tradeswoman contracted for home renovation and painting work without the required registrations Deposits over the legal limit of 6.5 per cent were taken from the home owners Mandatory contract notices were not given to home owners A Perth tradeswoman has been fined a total of $7,400 after pleading guilty to seven offences including contracting for building and painting work without the...
Building and Energy
Media release
09 May 2022
Mother’s Day is on its way, so no matter whether you’re looking for a gift online or in-store, remember that you have the same consumer rights if things go wrong. The Australian Consumer Law protects you if the gift is faulty, breaks down, doesn’t work as it should or is not what you ordered, and the trader should take steps to help fix the issue. However, refunds aren’t always an automatic right...
Consumer Protection
Media release
05 May 2022
Landlord failed to lodge seven bonds with the Bonds Administrator $1,000 fine after Consumer Protection takes prosecution action Laws designed to keep tenants’ funds safe and secure A Mt Magnet landlord has been fined $1,000 and ordered to pay costs of $1,184.50 by the Perth Magistrates Court after being convicted of failing to lodge tenancy bonds with the Bond Administrator. Ian Black , who is a...
Consumer Protection
Media release
04 May 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 4 May 2022), the average price of regular unleaded petrol (ULP) will increase by 26 cents per...
Consumer Protection
Media release
03 May 2022

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