Consumer

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Some people choose to sell their home and 'down size' by buying a unit or apartment, which are often strata titled. A strata title is a certificate of title for a lot and a share in the common property in a strata scheme set up under the Strata Titles Act 1985 . The strata scheme dictates what you...
Your own home
Ancillary accommodation or a 'granny flat' on an existing property can be a convenient and cost effective option for some people. It can allow families to use their existing land and provide close access whilst still ensuring independence. Granny flats may be an extension to the home or a separate...
Your own home
You may be living in a home you own or have a mortgage on, but wish to sell and buy or build another one. This might be because you want a smaller garden, to downsize your house or you want to change location. Downsizing can provide many benefits: You can buy a newer home which incorporates...
Your own home
If you sign a residence contract, and you change your mind within seven working days of the date of the contract, you can terminate the contract without penalty. This is called the ‘cooling off’ period. If the manager or person representing the retirement village does not give you the required pre-...
Contracts
Before moving into a retirement village, you will be presented with several documents . These can be lengthy and quite daunting. It is critical you read and understand the documents – especially the contract. If you decide to enter into the contract, it will generally be legally binding for both...
Contracts
As retirement villages vary greatly in the types of accommodation and in the services provided, it is important to carefully consider how much you can afford to pay. It is essential you read the residence contract to determine exactly what fees will be payable prior to entering the village, during...
Fees and charges
There are advantages and disadvantages to living in a retirement village just as there are with any form of housing. It is important you fully understand what you are agreeing to and what the legal and financial implications are for you and your partner on entering, living in and leaving a village...
Choosing a village
To help you decide whether to sign a residence contract with a particular retirement village, you must receive (at least 10 working days before a residence contract is signed): a pre-contractual statement, that provides accurate information about a range of matters including fees and charges...
Choosing a village
It is a good idea to visit a number of different villages before deciding whether retirement village living is the best option for your circumstances and settling on the village that's right for you When you make your visits to different villages: inspect the unit being offered, including security...
Choosing a village
A retirement village provides accommodation and sometimes other amenities and services to a person, and their partner, who is over 55 years of age and/or is retired from full-time employment. There can be confusion about the difference between village complexes classified as retirement villages,...
What is a retirement village?

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Announcements

A Joondalup real estate agency and a sales representative will have to pay a total of $21,200 in penalties and costs ordered by the State Administrative Tribunal after a Balga house was sold without the consent of one of the owners. The owners were a couple who had moved overseas and the agency was duped by the husband into believing that his wife and children were killed by the Taliban in...
Consumer Protection
Media release
13 Dec 2017
With Commissioner for Consumer Protection David Hillyard The Christmas shopping period has now begun and it’s important for consumers to remember a few key tips to ensure they actually get what they pay for when buying gifts for family and friends. Many post-Christmas complaints received by Consumer Protection relate to gifts bought online that don’t arrive on time, so it’s important to confirm...
Consumer Protection
Media release
12 Dec 2017
The average cost of unleaded petrol is set to increase by over 20 cents per litre (cpl) to 147.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 12 December 2017, all Coles Express sites are increasing their ULP price to 151.9 cpl (an increase of 22 cpl). Most 7-Eleven, Caltex Woolworths, BP, Puma and Caltex sites are...
Consumer Protection
Media release
11 Dec 2017
Applicants for a builder, building surveyor or painter’s registration in Western Australia are being reminded of their responsibilities when using a third party service provider to prepare their applications.
Building and Energy
Media release
06 Dec 2017
A Maddington builder who provided incorrect and misleading information to become registered has been fined $5,000 and his request to cancel his registration has been accepted by the Building Services Board.
Building and Energy
Media release
05 Dec 2017
The average cost of unleaded petrol is set to increase by over 20 cents per litre (cpl) to 147.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 5 December 2017, all Caltex Woolworths sites are increasing their ULP price to 151.9 cpl (an increase of 27 cpl). Most 7-Eleven, BP, Caltex, Coles Express and Puma sites are...
Consumer Protection
Media release
04 Dec 2017
With Commissioner for Consumer Protection David Hillyard Consumer Affairs regulators around the country have launched a new campaign to educate consumers and traders about their rights and responsibilities around the sharing economy. The sharing economy refers to platforms where people supply their private goods and services for other consumers to use, including ride sharing, home sharing and...
Consumer Protection
Media release
01 Dec 2017
Consumer Protection has been advised by the promoters that this Sunday’s “Earthcore in the Park” event at Mulberry on Swan near Perth has been cancelled, so ticketholders should be offered a refund. Ticketholders who purchased tickets via credit card should immediately contact their credit card provider or bank to apply for a charge back . Those who purchased tickets via PayPal should contact...
Consumer Protection
Alert
28 Nov 2017
The average cost of unleaded petrol is set to increase by over 19 cents per litre (cpl) to 145.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 28 November 2017, most 7 Eleven, BP, Caltex, Caltex Woolworths, Coles Express and Puma sites are increasing their ULP price to 149.9 cpl (increasing between 21 cpl and 25 cpl)...
Consumer Protection
Media release
27 Nov 2017
Western Australian co-operatives have now been included under national regulations, completing a reform process that enables them to compete equally with other enterprises. The final step in the reform process came with the recent approval of amendments to the national regulations, which recognise new WA laws that came into effect on January 1, 2017. The new laws offer several advantages to co-...
Consumer Protection
Media release
24 Nov 2017

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