Consumer

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Consumer Protection recognises that while advertisers generally make every endeavour to be accurate, there will be occasions when errors occur. We recommend that as soon as a mistake is identified, you place an apology or clarification statement in the publication in which the error occurred. If...
Advertising and promotion
If your advertising refers to the cost of credit in any way (for example, that you can provide a cheap finance deal, or you invite your customers to compare your rates), then you are required to include certain information. Your advertisement does not need to contain an annual percentage rate for...
Advertising and promotion
Photographs, drawings and other images must correspond with the advertised price and product. The reader or viewer should reasonably expect to be able to buy the product featured at the price mentioned. For example, it would be considered a breach of Australian Consumer Law to show a current model...
Advertising and promotion
Ambush advertising is when a retailer makes an offer purporting to beat any offer elsewhere. While this can be an effective marketing tool, it may also create problems for you. When advertising in this way, you must be prepared to honour the offer being made. If a competitor is prepared to sell...
Advertising and promotion
An "introductory" offer is an offer of a product or service that you have not previously provided. Clearly, it is impossible to make a price comparison in any "introductory" offer because you would not have established a regular selling price. If you can substantiate it, you may make claims such as...
Advertising and promotion
If planning to build in an area affected by the European House Borer (EHB), it is recommended that treated pine is used for structural purposes. A number of pine treatment options are available. For pine in service, in-situ treatment can be undertaken. For other affected pine products such as...
European house borer
European House Borer (EHB) Hylotrupes bajulus (Linnaeus) , is a destructive pest of seasoned coniferous timber including pine, fir and spruce. If allowed to become established it could cause major structural damage to buildings. Timbers commonly used for structural purposes in Australia, including...
European house borer
For specific advice about termite protection for a proposed new home you may contact the building surveyor at your local council, your builder or architect, or a licensed pest control professional. Advice about all types of pesticide treatments can be obtained from the Pesticide Safety Section of...
Termites and pests
Whichever system is selected for the prevention or early detection of termites, it is important that inspections are carried out regularly. You should inspect your property every six months for any obvious signs of infestation. Consumer Protection also recommends that you arrange for an inspection...
Termites and pests
Alternative termite control methods now fall into four broad categories - physical barriers, chemical barriers, resistant materials and design for early detection. Physical barriers Various forms of metal mesh barriers. Specially graded granite chips. Exposed concrete floor slab constructed as a...
Termites and pests

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Announcements

An online home furnishing store based in NSW has been taking orders and payments on its website but dozens of consumers Australia-wide have not received their goods or a refund. Consumer Protection in WA has issued a public warning about Hub 9 Pty Ltd , trading as The Rattan Collective based in Nashua NSW (near Byron Bay). The Directors of the company are Darren Spencer Jarvis and Leanne Maree...
Consumer Protection
Media release
19 Dec 2019
With Commissioner for Consumer Protection David Hillyard Imagine waiting four years for money owed to you after leaving a retirement village. In extreme cases it’s the shocking reality for former retirement village residents who are left in serious financial hardship and distress and unable to pay for alternative accommodation. We know seniors in this position may have urgent needs to move into...
Consumer Protection
Media release
18 Dec 2019
Independent fuel retailers have again offered Perth motorists the lowest ULP prices in 2019, making up all but one of the positions in the top ten table of the cheapest sites. FuelWatch data reveals that, for the second year running, the cheapest site in the Perth metropolitan area was FastFuel 24/7 in Forrestfield with an average ULP price of 130.2 cents per litre (cpl), closely followed by...
Consumer Protection
Media release
18 Dec 2019
As WA settles in for a season of Christmas lights, barbecues, new outdoor equipment and DIY projects, Building and Energy is sharing its top tips for a safe summer when using gas, electricity, roof spaces and items attached to building structures. Festive lights Building and Energy A/Executive Director Saj Abdoolakhan is encouraging people to ensure their interior and exterior festive lights are...
Building and Energy
Media release
17 Dec 2019
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 154.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 17 December 2019, most branded retailers are hiking their ULP price - Coles Express hiking by up to 36 cpl up to 165.9 cpl, BP to 164.9, Caltex to 163.9 cpl, 7-Eleven to 163.7...
Consumer Protection
Media release
16 Dec 2019
A real estate sales representative who failed to complete Compulsory Professional Development (CPD) training as required by a special condition on his certificate of registration has been reprimanded and fined $1,000 by the State Administrative Tribunal. Consumer Protection began disciplinary action against Charles James Clarke , who works for a Cottesloe real estate agency, when he failed to...
Consumer Protection
Media release
13 Dec 2019
The excitement of buying a puppy as a gift for Christmas has turned to disappointment for many consumers who have been scammed out of their money. In recent cases, two Perth consumers reported losing $2,350 each after making payments via a fake website French Bulldog Rehoming . Consumer Protection is working towards having the website closed down. Consumer Protection has received reports from 23...
Consumer Protection
Media release
12 Dec 2019
The second phase of consultation on proposed changes to retirement village laws in WA will look at the time it takes for former residents to receive their exit entitlements. Currently, in some extreme cases, former residents of retirement villages have reported waiting up to four years before they receive funds owing to them, often causing serious financial hardship and distress. These funds are...
Consumer Protection
Media release
12 Dec 2019
With Commissioner for Consumer Protection David Hillyard It has been my position for a number of years that a small amount of damage to a wall, which can easily be repaired, is a small price to pay for ensuring the safety of children living in a rental home. Since 2001, on average, one child a year has died in Australia from toppling furniture with many more suffering serious injuries. I’m really...
Consumer Protection
Media release
11 Dec 2019
Electrical safety inspectors from Building and Energy are investigating an electric shock incident that resulted in the tragic death of a 50-year-old man last night. Emergency services and Western Power also responded to the incident, which occurred at the man’s home in The Vines at approximately 6.30pm yesterday (Monday 9 December 2019) . The man was found unresponsive near an outdoor spa pool...
Building and Energy
Media release
10 Dec 2019

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