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To help you decide whether to sign a residence contract with a particular retirement village, you must receive (at least 10 working days before a residence contract is signed): a pre-contractual statement, that provides accurate information about a range of matters including fees and charges...
Choosing a village
It is a good idea to visit a number of different villages before deciding whether retirement village living is the best option for your circumstances and settling on the village that's right for you When you make your visits to different villages: inspect the unit being offered, including security...
Choosing a village
A retirement village provides accommodation and sometimes other amenities and services to a person, and their partner, who is over 55 years of age and/or is retired from full-time employment. There can be confusion about the difference between village complexes classified as retirement villages,...
What is a retirement village?
The Western Australian Consumer Protection Awards provides an opportunity to reward and recognise the achievements of individuals, non-government organisations, businesses, local governments, journalists and media outlets that have increased awareness of consumer issues, provided support for...
Consumer Protection Awards
The terms and conditions of entering the Consumer Protection Awards
Consumer Protection Awards
Registration as an adjudicator falls under the Construction Contracts Act 2004 . (1) The qualifications and experience required by an adjudicator are: (a) a degree from a university or other tertiary institution in Australia in one of the following disciplines or an equivalent qualification from an...
Becoming an adjudicator
Western Australia has some of the driest climatic regions in Australia and is prone to bush fire attack, particularly around the south west regions. In the past few years there have been numerous fire events that have devastated bushland areas and destroyed or damaged properties. Building and...
Building in bush fire prone areas
Building and Energy protects the community by setting standards and ensuring contractors have the skills, experience and financial capacity to deliver quality building services. It is illegal for an individual, partnership or company to contract for or carry out a building service without first...
Licensing search
Only a plumber who holds a licence issued by the Plumbers Licensing Board can legally carry out water supply, sanitary and drainage plumbing work in Western Australia. Licensing plumbers reduces risks to public health, safety and the environment by ensuring they are competent and sufficiently...
Having plumbing work done
General information The Building Regulations 2012 (the Regulations) requires all private swimming and spa pools that contain water that is more than 300mm deep to have a compliant safety barrier installed that restricts access by young children to the pool and its immediate surrounds. In Western...
Swimming pools and spas

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Announcements

The State Government has approved an additional four hours of trading for general retail shops in the Perth metropolitan area on both the Labour Day and Easter Monday public holidays. Larger shops will be able to trade any time between 8am until 6pm on Monday, 4 March 2019 (Labour Day) and Monday, 22 April 2019 (Easter Monday). Normally trading hours for these public holidays are 11am to 5pm. The...
Consumer Protection
Media release
26 Feb 2019
The average price of unleaded petrol is set to increase by over 22 cents per litre (cpl) to 143.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 26 February 2019, most Caltex Woolworths and Coles Express sites are increasing their ULP price to 149.9 cpl (increasing by 30 cpl). Most 7-Eleven and BP sites are increasing...
Consumer Protection
Media release
25 Feb 2019
Whether it’s a dog, cat, bird or fish, buying a pet is generally an exciting purchase, but if you’re buying a pet online, beware of pet sale scams. Scammers have been using animals to get their paws on pet-buyers’ money for years. We’ve received reports of monetary loss from many heartbroken victims of online pet sale scams who paid for animals that never arrived. Scam advertisements for pets are...
Consumer Protection
Media release
14 Feb 2019
Four Perth consumers have fallen victim to an Italian man selling jackets from a white SUV, claiming they are made from genuine Italian leather. Reports have been received recently from consumers who were approached uninvited by the man in Cottesloe, Claremont, Mt Lawley and Swanbourne. The Cottesloe consumer was told by the man that he was lost and needed directions to the airport. As a thank...
Consumer Protection
Media release
21 Feb 2019
A prominent Aboriginal artist has produced a painting to signify positive changes to WA tenancy laws, which will allow renters who’re experiencing family violence to end a lease quickly to leave for safety or have an alleged perpetrator removed from a tenancy agreement. Under the Residential Tenancies Legislation Amendment (Family Violence) Bill 2018, which was passed in Parliament last night (19...
Consumer Protection
Media release
20 Feb 2019
The McGowan Government's new tenancy laws to better protect tenants experiencing family and domestic violence have passed through State Parliament. The passage of the Residential Tenancies Legislation Amendment (Family Violence) Bill will provide more options and greater support for those experiencing family and domestic violence. The amendments are aimed at giving the victim better choices,...
Consumer Protection
Media release
20 Feb 2019
The average price of unleaded petrol is set to increase by 22 cents per litre (cpl) to 139.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 19 February 2019, most Coles Express sites are increasing their ULP price to 147.9 cpl (increasing by 33 cpl). Most 7-Eleven sites are increasing their ULP price to 146.9 cpl, most...
Consumer Protection
Media release
18 Feb 2019
Buying a second-hand car can be a smart way to save money, but it’s important to be aware of the hidden risks that can come with used vehicles. Most people assume a vehicle's odometer is a reliable measure of how far it has travelled, but this may not always be the case. Misrepresenting the number of kilometres a vehicle has travelled to attract a higher price is a calculated deception that takes...
Consumer Protection
Media release
07 Feb 2019
A Perth gutter repair and roofing business and its sole director have been ordered to pay a total of $14,400 in fines, compensation and costs at Perth Magistrates Court for taking money for services from a consumer but failing to deliver. Alloy Roofing Pty Ltd was fined $8,000 and ordered to pay costs of $3,500 for breaching the Australian Consumer Law (ACL) when it accepted payment but failed to...
Building and Energy / Consumer Protection
Media release
14 Feb 2019
WA’s Commissioner for Consumer Protection says the prosecution of man, who forged a signature on an application to renew a real estate agent sales representative’s registration, should act as a warning about the importance of honesty in the industry. At Perth Magistrates Court on 8 February 2019, the Accused – who is not named because a spent conviction was granted – was fined $4,000 and ordered...
Consumer Protection
Media release
14 Feb 2019

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