Consumer

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If you sign a residence contract, and you change your mind within seven working days of the date of the contract, you can terminate the contract without penalty. This is called the ‘cooling off’ period. If the manager or person representing the retirement village does not give you the required pre-...
Contracts
Before moving into a retirement village, you will be presented with several documents . These can be lengthy and quite daunting. It is critical you read and understand the documents – especially the contract. If you decide to enter into the contract, it will generally be legally binding for both...
Contracts
As retirement villages vary greatly in the types of accommodation and in the services provided, it is important to carefully consider how much you can afford to pay. It is essential you read the residence contract to determine exactly what fees will be payable prior to entering the village, during...
Fees and charges
There are advantages and disadvantages to living in a retirement village just as there are with any form of housing. It is important you fully understand what you are agreeing to and what the legal and financial implications are for you and your partner on entering, living in and leaving a village...
Choosing a village
To help you decide whether to sign a residence contract with a particular retirement village, you must receive (at least 10 working days before a residence contract is signed): a pre-contractual statement, that provides accurate information about a range of matters including fees and charges...
Choosing a village
It is a good idea to visit a number of different villages before deciding whether retirement village living is the best option for your circumstances and settling on the village that's right for you. When you make your visits to different villages: inspect the unit being offered, including security...
Choosing a village
A retirement village provides accommodation and sometimes other amenities and services to a person, and their partner, who is over 55 years of age and/or is retired from full-time employment. There can be confusion about the difference between village complexes classified as retirement villages,...
What is a retirement village?
The Western Australian Consumer Protection Awards provides an opportunity to reward and recognise the achievements of individuals, non-government organisations, businesses, local governments, journalists and media outlets that have increased awareness of consumer issues, provided support for...
Consumer Protection Awards
The terms and conditions of entering the Consumer Protection Awards
Consumer Protection Awards
Western Australia has some of the driest climatic regions in Australia and is prone to bush fire attack, particularly around the south west regions. In the past few years there have been numerous fire events that have devastated bushland areas and destroyed or damaged properties. Building and...
Building in bush fire prone areas

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Publications

In May 2013, in accordance with the Parliament of Western Australia’s Standing Orders, two omissions from the full text of notes 21a and 29 to the financial statements were rectified. This PDF is the...
Corporate
Reports
27 May 2014
The 2012-13 Annual Report presents information on its statutory compliance, financial, non-financial and operational performance. It is in five sections as required by the Financial Management Act...
Corporate
Reports
29 May 2014

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Announcements

Unauthorised withdrawal of a $50,000 deposit after business sale settlement Business broker and his company fined a total of $7,000 plus $1,000 in costs Warning that violations of trust account laws will not be tolerated A West Perth business sales agent and his company have been fined by the State Administrative Tribunal after making an unauthorised $50,000 withdrawal from the agency’s trust...
Consumer Protection
Media release
14 Apr 2022
Electric shock risks from Spa Quip 800 and 1200 controllers Flexible socket can allow equipment to be plugged in incorrectly A Perth man died after connecting a pump’s electrical plug upside-down Action by Western Australia’s electrical safety regulator has led to the national recall of hazardous spa components involved in the tragic death of a Perth man. Building and Energy prohibited the sale...
Building and Energy
Media release
13 Apr 2022
Apprentice failed to connect the main neutral conductor to a new switchboard A resident received an electric shock from an energised shower tap Mr Alliston was fined $5,000 for inadequate supervision of the electrical work A Nedlands family was lucky to avoid serious injury after an electrical work error caused the metal pipes at their home to become energised, with one person receiving an...
Building and Energy
Media release
11 Apr 2022
For the first time in a long time, our borders are open and many Western Australians will be looking forward to long-awaited trips or family reunions. While we understand many consumers will be keen to make interstate or overseas travel plans, it is important to have realistic expectations given the ongoing impacts of the COVID-19 pandemic. When the cancellation of travel services is due to COVID...
Consumer Protection
Media release
07 Apr 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 6 April 2022), the average price of regular unleaded petrol (ULP) will increase by 18 cents per...
Consumer Protection
Media release
05 Apr 2022
Scam victims lured by promises of a high income for little work Employment scam quickly evolves into a Ponzi scheme Victims tricked into paying more fees for a higher status and income WA job seekers have fallen victim to an elaborate employment scam and Ponzi scheme that has so far claimed ten victims who have reported losing a total of $130,300. The largest individual loss reported to WA...
Consumer Protection
Media release
01 Apr 2022
Every time you buy a product, book a holiday, top-up your phone credit or hire a tradesperson, you are entering into a legally binding agreement that comes with its own terms and conditions. Sometimes you may have the chance to negotiate before you agree, however it is more common for consumers to be offered a ‘standard form contract’, which is the same as those offered to everyone else on a ‘...
Consumer Protection
Media release
31 Mar 2022
Always turn off the mains power before entering a roof space This is compulsory for all tradespeople including electricians Building and Energy is distributing safety stickers for manholes and switchboards Recent tragic deaths and close calls have prompted a plea from Western Australia’s electrical safety regulator to always switch off the mains power before entering a roof space. Building and...
Building and Energy
Media release
24 Mar 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 23 March 2022), the average Perth price of regular unleaded petrol (ULP) will increase by 21...
Consumer Protection
Media release
22 Mar 2022
Strong community support for reforming the tow truck industry to protect vulnerable traffic accident victims Reforms include licensing of tow truck operators and criminal checks Regulatory strategy to be developed to ensure a fair and safe towing industry in WA Reform options to be presented to State Government for consideration by mid-2022 The McGowan Government is reforming the tow truck...
Consumer Protection
Media release
22 Mar 2022

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