Consumer

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Units / Strata titles advice for seniors

Some people choose to sell their home and 'down size' by buying a unit or apartment, which are often strata titled. A strata title is a certificate of title for a lot and a share in the common property in a strata scheme set up under the Strata Titles Act 1985 . The strata scheme dictates what you...
Your own home
12 Feb 2014

Buying or building advice for seniors

You may be living in a home you own or have a mortgage on, but wish to sell and buy or build another one. This might be because you want a smaller garden, to downsize your house or you want to change location. Downsizing can provide many benefits: You can buy a newer home which incorporates...
Your own home
12 Feb 2014

Changing your mind - Retirement villages

If you sign a residence contract, and you change your mind within seven working days of the date of the contract, you can terminate the contract without penalty. This is called the ‘cooling off’ period. If the manager or person representing the retirement village does not give you the required pre-...
Contracts
05 Feb 2014

Your agreement - Retirement village contracts

Before moving into a retirement village, you will be presented with several documents . These can be lengthy and quite daunting. It is critical you read and understand the documents – especially the contract. If you decide to enter into the contract, it will generally be legally binding for both...
Contracts
05 Feb 2014

Retirement villages fee and charges

As retirement villages vary greatly in the types of accommodation and in the services provided, it is important to carefully consider how much you can afford to pay. It is essential you read the residence contract to determine exactly what fees will be payable prior to entering the village, during...
Fees and charges
05 Feb 2014

Retirement village checklist

There are advantages and disadvantages to living in a retirement village just as there are with any form of housing. It is important you fully understand what you are agreeing to and what the legal and financial implications are for you and your partner on entering, living in and leaving a village...
Choosing a village
05 Feb 2014

Information you must be given from retirement villages

To help you decide whether to sign a residence contract with a particular retirement village, you must receive (at least 10 working days before a residence contract is signed): a pre-contractual statement, that provides accurate information about a range of matters including fees and charges...
Choosing a village
05 Feb 2014

Visit retirement villages

It is a good idea to visit a number of different villages before deciding whether retirement village living is the best option for your circumstances and settling on the village that's right for you. When you make your visits to different villages: inspect the unit being offered, including security...
Choosing a village
05 Feb 2014

What is a retirement village?

A retirement village provides accommodation and sometimes other amenities and services to a person, and their partner, who is over 55 years of age and/or is retired from full-time employment. There can be confusion about the difference between village complexes classified as retirement villages,...
What is a retirement village?
05 Feb 2014

Consumer Protection Awards winners and finalists

WATCH
The Western Australian Consumer Protection Awards provides an opportunity to reward and recognise the achievements of individuals, non-government organisations, businesses, local governments, journalists and media outlets that have increased awareness of consumer issues, provided support for...
Consumer Protection Awards
04 Feb 2014

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Publications

Annual Report 2006 - 2007

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Corporate
Reports
27 May 2014

Annual Report 2007 - 2008

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Corporate
Reports
27 May 2014

Annual Report 2008 - 2009

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Corporate
Reports
11 Sep 2014

Annual Report 2009 - 2010

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A correction to Table 41 (Appendices section) of the department's 2009-2010 Annual Report was tabled in Parliament on 17 February 2011.
Corporate
Reports
27 May 2014

Annual Report 2010 - 2011

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Includes the final reports of the Real Estate and Business Agents Supervisory Board, Settlement Agents Supervisory Board, Land Valuers Licensing Board and Motor Vehicle Industry Board.
Corporate
Reports
27 May 2014

Annual Report 2011 - 2012

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In May 2013, in accordance with the Parliament of Western Australia’s Standing Orders, two omissions from the full text of notes 21a and 29 to the financial statements were rectified. This PDF is the...
Corporate
Reports
27 May 2014

Annual Report 2012 - 2013

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The 2012-13 Annual Report presents information on its statutory compliance, financial, non-financial and operational performance. It is in five sections as required by the Financial Management Act...
Corporate
Reports
29 May 2014

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Announcements

$30,000 in fines for dangerous electrical error – Wesco Electrics (1966) Pty Ltd and Paul Michael Thomas

Potential risk to residents or tradespeople accessing the switchboard $25,000 fine for electrical contractor and $5,000 fine for electrical worker Metal meter enclosure not bonded to earth and socket outlet wired incorrectly An electrical contractor and electrician have been fined $25,000 and $5,000 respectively after wiring errors left parts of a Kalamunda property unprotected against electrical...
Building and Energy
Media release
15 Aug 2022

Western Derby footy fans warned about buying fake tickets

Fake tickets have been detected at Optus Stadium events Warning that scammers will prey on Western Derby fans prior to bouncedown Consumers urged to only buy tickets from the authorised selling agent WA footy fans desperate to buy tickets to tomorrow’s Western Derby at Optus Stadium are being warned about potential scams. There are concerns by stadium management that fake tickets may have been...
Consumer Protection
Media release
12 Aug 2022

Commissioner's Blog: Congratulations to Consumer Protection Award winners

Every day across Western Australia there many individuals and organisations fighting for the rights of WA consumers and a number of these outstanding efforts have been recognised in this year’s Consumer Protection Awards. One such person is Mary Martin, who received the 2022 Rona Okely Award for an individual who has given their time, energy and experience for the betterment of others. Through...
Consumer Protection
Media release
10 Aug 2022

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 10 August 2022), Perth’s average price of regular unleaded petrol (ULP) will increase by 24 cents per litre (cpl) to 181.3 cpl. Coles Express and Ampol hiking between 37-42 cpl up to 195.9 cpl; Puma up to 195.7 cpl; BP up to 191...
Consumer Protection
Media release
09 Aug 2022

Ticket re-selling website Viagogo investigated under WA scalping laws

Investigation into tickets allegedly sold for more than the allowed 110 per cent. Viagogo urged to do more to prevent illegal ticket sales on their website. Evidence that some tickets on Viagogo are at least double the original price. Consumer Protection is investigating ticket re-selling website Viagogo for possible breaches of WA’s anti-scalping laws and is alerting WA ticket buyers. The...
Consumer Protection
Media release
05 Aug 2022

Commissioner's Blog: Finding a mechanic you can trust

Finding the right mechanic to fix or service your car can be a daunting prospect, as some consumers may worry about being overcharged or even quoted for work that’s not needed. There’s also the risk that if the vehicle repairer doesn’t do the job properly, they could be putting yourself, your passengers and other road-users at risk. That’s why it’s important to do your homework before choosing a...
Consumer Protection
Media release
04 Aug 2022

Court case prompts reminder to check electrical licences

Pilbara tradesman falsely presented himself as a licensed electrical contractor Signed off on electrical safety certificates without being authorised to do so Home and business owners can do a fast online search to verify electrical licences WA’s energy safety regulator is urging consumers to use its online licence search to verify that businesses they engage to carry out electrical installing...
Building and Energy
Media release
03 Aug 2022

Family violence, child safety, funeral insurance in awards spotlight

Winners of 2022 WA Consumer Protection Awards announced The awards recognise individuals and groups whose work advances protecting consumer rights in the community A tenancy advocate and financial counsellor, a domestic violence support group, a child safety program and media stories about funeral insurance were the winners of the 2022 Consumer Protection Awards. The winners were announced during...
Consumer Protection
Media release
02 Aug 2022

Retirement village law reform to make village life fairer and easier

Retirement village law reform to make village life fairer and easierGovernment proposes wide-ranging reforms to retirement village laws in WA Law changes will make retirement village living fairer and easier for seniors A 12-month limit to the payment of exit entitlements will be introduced A revamp of laws regulating retirement villages in Western Australia is planned with the McGowan Government...
Consumer Protection
Media release
02 Aug 2022

Plumbing court case taps into risks of unlicensed work – Stewart Newby

PLUMBERS LICENSING BOARD – MEDIA STATEMENT Western Australia’s plumbing regulator is reminding consumers that plumbing work on water supply, sanitation and drainage must be carried out by licensed plumbers. The Plumbers Licensing Board has warned that incorrect or uncertified plumbing work can cause property damage and compromise public health and safety. The warning was issued by the Board...
Building and Energy
Media release
28 Jul 2022

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