Consumer

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Only a plumber who holds a licence issued by the Plumbers Licensing Board can legally carry out water supply, sanitary and drainage plumbing work in Western Australia. Licensing plumbers reduces risks to public health, safety and the environment by ensuring they are competent and sufficiently...
Having plumbing work done
General information The Building Regulations 2012 (the Regulations) requires all private swimming and spa pools that contain water that is more than 300mm deep to have a compliant safety barrier installed that restricts access by young children to the pool and its immediate surrounds. In Western...
Swimming pools and spas
A sustainable building industry will balance environmental, social and economic issues to ensure a viable and valuable industry for future generations. The building industry includes developing, planning, designing, building, altering, or maintaining the built environment. The manufacturers,...
Sustainability
What is the European House Borer? The European House Borer (EHB) is a destructive pest that targets seasoned coniferous timber including pine, fir and spruce. If allowed to become established it can cause major structural damage to buildings. The adult beetle lays its eggs into cracks, holes and...
European House Borer
The Dividing Fences Act 1961 (the Act) combines with local government by-laws to regulate the erection and maintenance of dividing fences in Western Australia. The Act provides a process for sharing costs between neighbours, the determination of boundaries and a mechanism for courts to deal with...
Dividing fences
Most people’s biggest investment is their home, so it is important that your contract to build or renovate goes smoothly. Resolving disputes can be costly, both personally and financially. Building and Energy has a responsibility to ensure that consumers have confidence in the building, building...
Building or renovating your home
As part of its function, Building and Energy provides an avenue for both consumers and builders to resolve disputes relating to the carrying out of regulated building services and home building work contracts. These services are provided to parties as an alternative to the commencement of court...
Building service and home building contract complaints
The board advises the Minister and the Building Commissioner about matters relating to the Building Services (Registration) Act.
Boards
Boards and committees: Building Services Board Plumbers Licensing Board Plumbing Industry Reference Group (PIRG), a committee of the Plumbers Licensing Board hosted by Building and Energy 6 Star Committee
Boards and committees

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Announcements

With Commissioner for Consumer Protection, David Hillyard Families, friends and the rural communities in which they live are mourning the deaths of two boys aged under ten who lost their lives recently in separate quad bike accidents in WA and Tasmania. The tragic accidents occurred on farms and involved rollovers, a common set of circumstances when we look at the statistics. On average, 16...
Consumer Protection
Media release
25 Apr 2019
A photographic business that specialises in taking photos of new-born babies is the subject of a Consumer Protection public warning following complaints about unacceptable delays in supplying the images to parents. Nine complaints have been lodged against Melissa Sheed Photography of Aubin Grove with some of the parents waiting for more than a year to receive the photos of their babies. The...
Consumer Protection
Media release
03 May 2019
A decorative alcohol-fuelled (ethanol) burner exploded in a suburban backyard in Perth’s southern suburbs at the weekend, prompting a reminder to consumers that certain table-top models have been banned. The explosion on Saturday evening 27 April 2019 is believed to have been sparked by a burner being re-fuelled while still lit and injured four people, including a child, who were taken to...
Consumer Protection
Media release
02 May 2019
Consumer Protection and the WA Police Force are alarmed at the high number of incidents of home owners utilising the services of unlicensed security installers, and may be unknowingly inviting criminals into their home. These possibly dodgy businesses and individuals advertise their services on websites such as Gumtree as well as on social media, offering to install alarm systems, CCTV cameras,...
Consumer Protection
Media release
02 May 2019
The average price of unleaded petrol is set to increase by about 19 cents per litre (cpl) to 158.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 30 April 2019, most Coles Express sites are increasing their ULP price to 164.9 cpl (hiking by 24 cpl). Most BP and Caltex Woolworths sites are increasing their ULP price to 163...
Consumer Protection
Media release
29 Apr 2019
West Australians could be putting their health at risk this winter when they switch on gas heaters for the first time. Faulty, poorly maintained or misused gas heaters can leak potentially lethal carbon monoxide gas – an issue highlighted by Carbon Monoxide Awareness Week (April 29 to May 5). Western Australia’s Director of Energy Safety, Ken Bowron, is reminding householders to have their gas...
Building and Energy
Media release
29 Apr 2019
Two Perth seniors have lost money to scammers, claiming to be from the NBN or a telco, who have adopted tactics aimed at accessing their computers and bank accounts while preventing them from making calls to their family or their bank. An 81 year old man received a call from someone claiming to be from the NBN and, as he had been connected to the NBN just the day before, he thought it was a...
Consumer Protection
Media release
29 Apr 2019
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david_hillyard_sq.jpg, by sroberts
With Commissioner for Consumer Protection David Hillyard WA has the worst rates of family and domestic violence in Australia and the number of incidents is unfortunately increasing. Family violence affects people from all walks of life making it everyone’s business and all of us have a part to play in preventing it. Changes to WA’s tenancy laws have now come...
Consumer Protection
Department News
18 Apr 2019
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david_hillyard_sq.jpg, by sroberts
With Commissioner for Consumer Protection David Hillyard Buying a vehicle via online auction has left a WA consumer with a sour taste in her mouth after the car turned out to be a lemon. The woman, who told her story on TV recently, bid $6,000 because the SUV had only done 135,000km and seemed like a bargain. But when she drove it away after purchase, it...
Consumer Protection
Department News
11 Apr 2019
david_hillyard_sq.jpg
david_hillyard_sq.jpg, by sroberts
With Commissioner for Consumer Protection David Hillyard A flurry of bills has depleted your bank account, but you suddenly need a new fridge and one of your favourite brands is on super-special. It’s a tempting scenario: the chance to receive a product or service immediately without paying for it straight away. As the term suggests, buy-now-pay-later...
Consumer Protection
Department News
24 Apr 2019

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