Consumer

Topics

Information for real estate consumers Consumer Protection have developed a number of publications to assist consumers with real estate transactions. Home buyers Home Buyers Survival Guide Sale by offer and acceptance Buying vacant land Buying land or property off-the-plan Timber pest inspections...
Buying a property
What can you do with goods abandoned by your tenant when they leave The first thing to do is to try and contact your tenant to find out when, or if, they are going to collect any abandoned goods. This information is intended to assist if you cannot contact them or they provide no instruction for...
When a tenancy ends
Retailers wishing to trade as a small or special retail shop must apply for a certificate. Small retail shops In part, small retail shops are shops owned by up to six people who operate no more than four retail shops, in which up to 25 people work at any one time (people employed as apprentices are...
Trading hours
Status: CLOSED Monday 27 August 2018. New fitness code published The Fair Trading (Fitness Industry Code) Regulations 2020 (WA) (that contain the new Fitness Industry Code) were published on 29 September 2020. This mandatory code comes into effect on 1 July 2021. Consultation on this review is now...
Consultations
Western Australia's Building Regulations 2012 (the Regulations) sets out the requirements for home-owners to have compliant smoke alarms installed: prior to the sale or transfer of ownership; where a dwelling is rented under a residential tenancy agreement or made available for such rental; and...
Smoke alarm laws
Eggs sold or advertised in Australia as "free range" must have been laid by hens kept in certain conditions as set out by the Free Range Egg Labelling Information Standard introduced in April 2018. 'Free range' means the eggs were laid by hens that: had meaningful and regular access to an outdoor...
Food
The roof space of your home can be a very dangerous area. There are a number of electrical risks, including: exposed live electrical conductors or wiring; unenclosed joints in conductors; electrical connections where the condition of wiring has deteriorated (often associated with older buildings);...
Electrical installations
The Commonwealth Government are seeking your views on the clarification, simplification and modernisation of the consumer guarantee framework Status: Open, closes Monday 23 April 2018. Background A recent review of the Australian Consumer Law (ACL) highlighted a number of benefits to Australians...
Consultations
Important electrical safety message from the Director of Energy Safety To the Proprietor Dear Sir / Madam No RCD means no second chance Residual current devices (RCDs) are the single most effective measure to prevent electrocutions, serious electrical injuries and fires. The circuit breakers and...
Residual current devices (RCDs)
When there is a disaster such as a fire, flood, storm or earthquake a vehicle can suffer various degrees of damage. If you are in the market for a second-hand vehicle you should be aware of the different obligations motor vehicle dealers, insurance companies and private sellers have to comply with...
Servicing, repair and towing

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Publications

Significant changes to the Retirement Villages 1992 Act (RV Act) were put in place prior to 2016 as a result of the stage one review. Many of these changes focused on providing the consumer with more...
Consumer Protection
Consultations / public comment
01 Aug 2019
The Western Australia guide to standards and tolerances 2019 (the Guide) has been developed for use by builders and building owners as a convenient reference for acceptable standards of workmanship...
Building and Energy
Guide / handbook
30 Jul 2019
Updates to some of the Building Commissioner approved forms have been made in order to align with recent amendments to the Building Regulations 2012 addressing administrative matters around the...
Building and Energy
Bulletin
27 Mar 2019
The Building Amendment Regulations 2019 (the Amendment Regulations) were published in the Government Gazette on 26 March 2019. The Amendment Regulations come into effect on 1 May 2019. The Amendment...
Building and Energy
Bulletin
27 Mar 2019
Consumer Protection (CP) Western Australia’s Facebook page is managed by the CP Media team. We’re real people, not bots, so please be nice to us. By using or accessing our page, you’re agreeing to...
Consumer Protection
Information
09 Jan 2019
Your home is usually your biggest investment, so it's worth doing your research before deciding who will undertake your building project. Undertaking a few practical checks at the start can help...
Building and Energy
Fact sheet
21 Dec 2018
Propped open pool gates and faulty latches are a leading cause of drowning deaths in young children. It only takes seconds for a child to drown, so regularly check that the latch is working and never...
Building and Energy
Fact sheet
20 Dec 2018
The department's annual report for 2017-2018 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
08 Nov 2019
Made under section 67(2A) of the Building Act 2011 (the Act), the Ministerial Order applies to all building permit applications for a Class 1 or Class 10 building or incidental structure.
Building and Energy
Bulletin
21 Nov 2018
This is a series of four posters designed to help Indigenous communities identify and avoid scams.
Scam poster for Indigenous communitites
Scam poster for Indigenous communitites, by tvanderloo
Scam poster for Indigenous communitites
Consumer Protection
Poster
13 Nov 2018

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Announcements

Consumer Protection has issued advice for customers who are still owed money by student travel agency STA Travel Pty Ltd which has today gone into external administration. Since the start of the COVID-19 pandemic in March 2020, Consumer Protection has received 27 complaints against STA Travel. 15 consumers received full or partial refunds, 7 received credits and the remaining five were not able...
Consumer Protection
Media release
21 Aug 2020
The way we shop may have changed forever following the COVID-19 coronavirus pandemic. Life in lockdown meant cash transactions plummeted in favour of a number of contactless payment methods, including buy-now, pay-later schemes. Often described as the ‘modern-day lay-by’, buy-now, pay-later arrangements allow you to receive goods and then pay off the amount in instalments further down the track...
Consumer Protection
Media release
20 Aug 2020
An Innaloo tradesman has been fined $1,500 and ordered to pay almost $600 in costs after he falsely presented as a registered painter and carried out painting work that requires registration. Christopher Robert Larden did not appear at Armadale Magistrates Court on 4 August 2020 when he was sentenced for breaching WA’s building registration laws, which stipulate that only a registered painting...
Building and Energy
Media release
19 Aug 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 132.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 19 August 2020, branded retailers are hiking their ULP price: Coles Express hiking by up to 41 cpl up to 145.9 cpl; Caltex and Caltex Woolworths up...
Consumer Protection
Media release
18 Aug 2020
Consumer Protection has issued advice for customers of Aussie Sheds Albany affected by the bankruptcy of its sole proprietor Armand Javellana . The business closed this week after taking payments from consumers for the construction of sheds but has failed to supply the materials or complete the work. So far 38 consumers have reported paying a total of almost $500,000 for work yet to be commenced...
Consumer Protection
Media release
13 Aug 2020
There’s a lot to like about demonstrator vehicles – they’re practically new cars with very few kilometres that sell for cheaper prices than you’d otherwise pay for a genuine new motor. Another bonus is that clock only starts ticking on the time aspect of the manufacturer’s warranty (e.g. 5-years) on the date of purchase by a consumer and not while it’s in the dealership’s possession. Conversely,...
Consumer Protection
Media release
13 Aug 2020
Consumers seeking the services of a patio installer are warned to beware of a man who advertises via Facebook Marketplace. Nicholas (Nick) Kay of Forrestdale, trading as Better Priced Patios (unregistered) , has taken deposits totalling $18,120 from eight people since October 2019 for the construction of seven patios and a carport, but has failed to carry out the work or provide any refunds. The...
Consumer Protection
Media release
13 Aug 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 132.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 12 August 2020, most branded retailers are hiking their ULP price: Caltex Woolworths and Coles Express hiking by between 40 and 42 cpl up to 143.9...
Consumer Protection
Media release
11 Aug 2020
Consumer Protection has launched a period of community and industry consultation with the view of determining whether the regulation of tow truck businesses and those working in the tow truck industry in WA is required. This consultation is prompted by community concerns about the conduct of some tow truck operators and reports of unscrupulous tactics being used to gain business from consumers...
Consumer Protection
Media release
11 Aug 2020
Consumer Protection is warning consumers about an Albany shed seller who appears to have accepted a large amount of money in deposits and full payments but has failed to deliver. In the past week, Consumer Protection has received 19 complaints against Armand Javellana , trading as Aussie Sheds Albany , from customers who claim to have paid a total of $226,000 but construction of their sheds is...
Consumer Protection
Media release
10 Aug 2020

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