Consumer

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New prepaid funeral code – what it means for industry Fair Trading (Prepaid Funerals Code of Practice) Regulations 2020 (the code) is a new mandatory code of practice for Western Australia's prepaid funeral industry. The code ensures any funds are managed within secure investments under the name of...
Business tools
Important notice for presentations and events in the time of COVID-19 Consumer Protection WA cares for the health and wellbeing of its staff and the WA community. We will be assessing all events and presentations week by week to see if they can still go ahead with regards to COVID-19 restrictions...
About us
Have you checked if the products you are buying or installing are certified for use in Australia? In Australia most plumbing and drainage products must be WaterMark certified. The WaterMark Certification Scheme is a mandatory national scheme for plumbing and drainage products to ensure they are fit...
Responsibilities
Short-term rental accommodation has increased in popularity in recent years. Homeowners want to make money by renting out a room or property to guests. Meanwhile holiday-makers and business travellers are looking for alternatives to traditional accommodation. Information below addresses the...
Holiday accommodation
Reforming WA's accident towing industry - outcome of consultation. The consultation report summarises what stakeholders told us about problems with Western Australia’s accident towing industry and options for regulating the industry.
Towing CRIS industry icon
Towing CRIS industry icon, by Consumer Protection
Towing industry reforms...
Consultations
Nominating for a Consumer Protection Award The frequently asked questions below provide some helpful information about the Consumer Protection Awards such as the essential entry requirements, how to apply for an award and the judging process. When do nominations open and close? Nominations open in...
Consumer Protection Awards
Be in the know before you need a tow! Get prepared before being involved in a car accident or roadside breakdown situation. It is hard to have your wits about you when you have been involved in a car accident, particularly if you’re in a busy location and need to get your car off the road. [scald=...
Servicing, repair and towing
Western Australian electrical safety regulations require all lighting points to have earth protection using a conductor connected to the main earth of the building’s electrical installation. The earthing conductor must be connected to a suitably robust earthing terminal of the lighting point (...
Electrical installations
A national safety alert has been issued for several open-flued gas heaters that, under certain circumstances, may produce too much carbon monoxide – potentially causing serious health risks to users. Building and Energy is urging owners of these gas heaters to stop using them immediately. The...
Gas appliances
Stay safe and warm this winter
Tickticktick2
Tickticktick2, by sgrove
You can’t see it or smell it. But while your gas heater is running, poisonous carbon monoxide could be spilling into your home. Unserviced gas heaters can spill carbon monoxide (CO) – a gas that you can’t see or smell but can make...
Gas appliances

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Publications

The Digital DMIRS Strategy seeks to improve the department’s operations and service delivery through the effective use of technology. Some goals of the strategy are to modernise digital systems and...
Corporate
Information
23 Dec 2020
The Building and Energy’s Building Compliance (B&E Building Compliance) compliance and enforcement policy: The B&E Building Compliance will effectively monitor and enforce compliance with the building service Acts through risk-based, intelligence-led activities founded on the principles set out in this policy.
Building and Energy
Policies
15 Dec 2020
Roughing it no longer has to be part of camping. Portable fridges, barbecues, cookers, outdoor heaters and other portable gas appliances can make camping holidays much more enjoyable. Portable gas...
Building and Energy
Brochure
18 Nov 2021
This public consultation paper considers the need for changes to the regulation of vehicle consignment sales . The options for reform have been developed through analysis of current business...
Consumer Protection
Consultations / public comment
07 Dec 2020
Metropolitan area consumers can take advantage of extra shopping hours which start on Monday, December 5. Non-metropolitan trading hours are available on Regional Christmas trading hours page. 2022...
Consumer Protection
Information
10 Nov 2022
Consumers in various non-metropolitan areas can take advantage of extra shopping hours as specified below. This page will be updated as applications are approved. Looking for general trading hours?...
Consumer Protection
Information
15 Dec 2022
The department's annual report for 2019-2020 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
12 Oct 2020
Publications last updated 7 October 2020. The Fair Trading (Prepaid Funerals Code of Practice) Regulations 2020 (the code) is a new mandatory code of practice for Western Australia's prepaid funeral...
Consumer Protection
Checklist
03 Mar 2021
This handy fire and emergency information publication can be customised with details specific to your short-term rental. Print the completed document and leave in a convenient place for your guests.
Consumer Protection
Information
30 Sep 2020
An audit of combustible cladding on high-rise, high-risk private and public buildings.
Building and Energy
Reports
16 Sep 2020

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Announcements

When you hire a tradesperson to undertake a home renovation or maintenance job, they might ask for a deposit upfront to confirm the booking or cover any materials they need to order. While tradespeople are legally allowed to ask for deposits, there are a few things we want consumers to know before paying them. A common issue reported to Consumer Protection is traders who demand large deposits –...
Consumer Protection
Media release
17 Nov 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 16 November 2022), the average price of regular unleaded petrol (ULP) will increase by 23 cents per litre (cpl) to 201.4 cpl. Coles Express hiking by up to 39 cpl up to 214.9 cpl; Ampol and Caltex/Puma up to 213.9 cpl; BP up to...
Consumer Protection
Media release
15 Nov 2022
Funeral pricing will be publicly available to enable easy comparisons Grieving family and friends will know the total cost before a funeral is held Unscrupulous sales practices will be stamped out to stop overcharging New regulations are now in place that will result in funeral costs being clearer and making it easier for those grieving to make informed decisions at a difficult time. Funeral...
Consumer Protection
Media release
15 Nov 2022
Warning for children to avoid riding quad bikes during upcoming summer holidays Over a third of child drowning deaths in 2021-22 occurred in a swimming pool Portable pools, trampolines and gifts containing button batteries are other hazards As the weather heats up, many families are looking forward to spending more time outdoors and around water. Consumer Protection wants to help keep children...
Consumer Protection
Media release
15 Nov 2022
Substandard turf and concrete work in Beeliar and Ashby Ignoring a building remedy order is an offence under WA’s building laws $5,000 fine and $2,000 in costs to be paid A Perth magistrate says two home owners were left in a “vulnerable position” after paying for substandard work by a landscaper, who ignored orders from the Building Commissioner to fix the faults. Haval Akrawy , also known as...
Building and Energy
Media release
14 Nov 2022
Online shoppers urged to be vigilant as scammers expected to be active An additional 37 trading hours approved to make Christmas and Australia Day shopping more convenient 57 extra hours of trading between Labour Day in March this year and Australia Day next year Western Australian shoppers are being urged by the State Government to be cyber safe this Christmas by being vigilant to scams while...
Consumer Protection
Media release
10 Nov 2022
Australians are losing more money to scams than ever before, so taking a moment to consider whether there might be a scammer behind the next random phone call, text message or email you receive has never been so important. Empowering consumers to learn how to spot a scam is the focus of this year’s Scams Awareness Week (7-11 November 2022), hosted by the Australian Competition and Consumer...
Consumer Protection
Media release
10 Nov 2022
Cracks, incomplete work and other defects at Woodvale and Landsdale properties No attempt to follow official orders for remedy or compensation Conviction at trial following prosecution by Building and Energy A Perth tradesman has been fined $12,500 for ignoring orders issued by the Building Commissioner to fix defective driveway work at two homes. Ricky Noel Clements , trading as Harden Up...
Building and Energy
Media release
09 Nov 2022
Being offered an extended warranty by a salesperson on new cars, whitegoods or electronics may be a familiar scenario to many shoppers, but it could be a waste of your money if you buy one. This is because the products we buy automatically come with a number of guarantees under our consumer laws, including a requirement that they be of acceptable quality and last a reasonable amount of time,...
Consumer Protection
Media release
04 Nov 2022
Serious concerns about tree lopper’s unethical and illegal business practices Demanding cash payment in full upfront and no receipt a warning sign Don’t deal with this rogue tree lopper with long history of bad behaviour Consumer Protection is issuing yet another public warning about the bad behaviour of a dodgy Perth tree lopper who has been the subject of numerous warnings and prosecution...
Consumer Protection
Media release
03 Nov 2022

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