Consumer

Topics

Reforming WA's accident towing industry - outcome of consultation. The consultation report summarises what stakeholders told us about problems with Western Australia’s accident towing industry and options for regulating the industry.
Towing CRIS industry icon
Towing CRIS industry icon, by Consumer Protection
Towing industry reforms...
Consultations
Nominating for a Consumer Protection Award The frequently asked questions below provide some helpful information about the Consumer Protection Awards such as the essential entry requirements, how to apply for an award and the judging process. When do nominations open and close? Nominations open in...
Consumer Protection Awards
Be in the know before you need a tow! Get prepared before being involved in a car accident or roadside breakdown situation. It is hard to have your wits about you when you have been involved in a car accident, particularly if you’re in a busy location and need to get your car off the road. [scald=...
Servicing, repair and towing
Western Australian electrical safety regulations require all lighting points to have earth protection using a conductor connected to the main earth of the building’s electrical installation. The earthing conductor must be connected to a suitably robust earthing terminal of the lighting point (...
Electrical installations
A national safety alert has been issued for several open-flued gas heaters that, under certain circumstances, may produce too much carbon monoxide – potentially causing serious health risks to users. Building and Energy is urging owners of these gas heaters to stop using them immediately. The...
Gas appliances
Stay safe and warm this winter
Tickticktick2
Tickticktick2, by sgrove
You can’t see it or smell it. But while your gas heater is running, poisonous carbon monoxide could be spilling into your home. Unserviced gas heaters can spill carbon monoxide (CO) – a gas that you can’t see or smell but can make...
Gas appliances
Safety advice for using open flued gas space heaters Negative pressure can occur when there is not enough ventilation in a home and an exhaust fan or range hood is operating. If an open flued gas space heater is operating at the same time as an exhaust fan, it may cause the gas heater to...
Gas appliances
Building and Energy encourages Western Australians to take simple steps to protect themselves against home fires as more people purchase and use equipment and devices with lithium-ion batteries. The following information will help consumers avoid the fire risk while enjoying the undoubted...
Electrical appliances
The Commissioner for Consumer Protection has issued some advice about your consumer rights during the COVID-19 coronavirus pandemic, with the below frequently asked questions addressing retail, travel, memberships and services issues and how they are covered by legislation. This information will be...
COVID-19 coronavirus FAQ
Restaurants and cafes that charge a surcharge on certain days do not need to provide a separate menu. However, the menu or pricing display must include wording that ‘a surcharge of [percentage] applies on [the specified day or days]’ . This statement must be displayed in a transparent and prominent...
Store policies and sale practices

Pages

Publications

Roughing it no longer has to be part of camping. Portable fridges, barbecues, cookers, outdoor heaters and other portable gas appliances can make camping holidays much more enjoyable. Portable gas...
Building and Energy
Brochure
18 Nov 2021
This public consultation paper considers the need for changes to the regulation of vehicle consignment sales . The options for reform have been developed through analysis of current business...
Consumer Protection
Consultations / public comment
07 Dec 2020
The department's annual report for 2019-2020 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
12 Oct 2020
Publications last updated 7 October 2020. The Fair Trading (Prepaid Funerals Code of Practice) Regulations 2020 (the code) is a new mandatory code of practice for Western Australia's prepaid funeral...
Consumer Protection
Checklist
03 Mar 2021
This handy fire and emergency information publication can be customised with details specific to your short-term rental. Print the completed document and leave in a convenient place for your guests.
Consumer Protection
Information
30 Sep 2020
An audit of combustible cladding on high-rise, high-risk private and public buildings.
Building and Energy
Reports
16 Sep 2020
A person may make a complaint to the Plumbing Inspectorate of Building and Energy that may warrant an inspection or investigation for a potential legislative or plumbing standard breach of the...
Building and Energy
Form – application
11 Sep 2020
Urgent Samsung top loader washing machine safety recall Samsung top loader washing machines which have been recalled remain in WA homes, potentially creating a serious fire hazard that puts lives at...
Consumer Protection
Flyers
03 Sep 2020
Why are reforms being considered? Following a vehicle accident, drivers can easily be taken advantage of as they are often highly vulnerable and in shock. Serious concerns about the accident towing...
Consumer Protection
Consultations / public comment
10 Aug 2020
This compliance letter is provided to Consumer Protection by the Better Regulation Unit (BRU) of the Department of Treasury. The BRU is responsible for assessing Decision Regulatory Impact Statements...
Consumer Protection
Information
21 Jul 2020

Pages

Announcements

10-year-old received an electric shock while trying to fix a 240-volt tower fan Serious burns to both hands required skin grafts and ongoing treatment Discuss electrical safety with children and do not use damaged appliances A Perth mother and daughter are encouraging families to talk about electrical hazards after the 10-year-old received an electric shock and serious hand burns from a broken...
Building and Energy
Media release
12 Jul 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 13 July 2022), the average price of regular unleaded petrol (ULP) will increase by over 20 cents per litre (cpl) to 209.7 cpl. 7-Eleven hiking by up to 38 cpl up to 225.9 cpl; Coles Express and Ampol up to 219.9 cpl; BP up to 217...
Consumer Protection
Media release
12 Jul 2022
The two rental applicants received fake emails saying they were successful Payments to secure the property were sent to the scammers’ bank account Potential tenants are left out of pocket and without rental accommodation Two people searching for a rental have lost a total of $23,500 after scammers appeared to have hacked into a Perth western suburbs’ real estate agency’s email account. Consumer...
Consumer Protection
Media release
12 Jul 2022
Online shopping has revolutionised the way many of us buy goods, but it has also meant navigating additional challenges not faced by traditional in-store shoppers. Given online purchasers are required to pay for their items upfront before waiting to receive them, a common complaint we hear about is goods taking a long time to arrive, or perhaps never arriving at all. We recently raised the alarm...
Consumer Protection
Media release
11 Jul 2022
Affected passengers are entitled to a refund if replacement flight not acceptable Compensation can be claimed for alternative bookings in some circumstances 193 travel complaints lodged with Consumer Protection so far this year Consumer Protection is reminding WA consumers about their rights when impacted by the current wave of domestic and international flight cancellations or long delays. So...
Consumer Protection
Media release
07 Jul 2022
Text message recipients are advised they are a close contact Link in text goes to fake order form to get a PCR test kit Scammers seek to steal personal and financial information WA mobile phone users are being urged to ignore scam texts purporting to be from a federal government agency that contain a dodgy link and an offer of free COVID-19 PCR test kits. Recently the texts have appeared to come...
Consumer Protection
Media release
05 Jul 2022
Find a NAIDOC Week event in your local area NAIDOC Week is celebrated by local community events. Please visit the website for local community events in your area. Search for local NAIDOC Week events How you can get involved in NAIDOC Week 2022 Please see the list below of events on Whadjuk Boodjar. To search for more NAIDOC Week events happening in your local area please visit the NAIDOC Week...
Consumer Protection
Department News
30 Jun 2022
UPDATE: The new regulations are now in place, having been approved by Executive Council and published in the Government Gazette on 12 August 2022. Financial reporting thresholds increased to lessen the cost of compliance Regulation changes to provide consistency between WA and national rules Changes in response to feedback from sector consultations New regulations will be put in place by the...
Consumer Protection
Media release
30 Jun 2022
naidoc-week-2022-poster.jpg
naidoc-week-2022-poster.jpg, by NAIDOC Organisation
Please visit the official NAIDOC Week website to download logos and other resources to help celebrate NAIDOC Week. Consumer Protection WA celebrates NAIDOC Week 2022 Consumer Protection WA and Ask Us are proud to support this year’s National NAIDOC Week 2022 . NAIDOC Week celebrates and recognises the history, culture and achievements of Aboriginal and...
Consumer Protection
Department News
29 Jun 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 29 June 2022), the average price of regular unleaded petrol (ULP) will increase by 26 cents per...
Consumer Protection
Media release
28 Jun 2022

Pages

Subscribe to Topics
Subscribe to RSS - Consumer