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A chargeback is the reversal of a disputed transaction back to your credit card account. Chargebacks are only available on credit cards or if you use the ‘credit’ option on a debit or travel card. It is NOT available when you pay with cash, eftpos, BPAY, direct debit, money transfer or cheque...
Refunds and returns
Introduction Tenancy laws in WA are under review as part of the Government’s family violence reform plan and community feedback is now invited. The purpose of this options paper is to seek stakeholder feedback into preferred drafting options to amend the Residential Tenancies Act 1987 so that...
Consultations and reports
The Western Australian Products Symbol Act 1972 (the Act) authorises the use of the WA Birthmark symbol (a prescribed symbol) to distinguish and promote the sale of products made in Western Australia. A person who sells any product, the production and preparation of which is substantially carried...
Information standards
Music festivals are high-risk business ventures, susceptible to major changes or cancellations due to a unique set of planning challenges, such as inclement weather, natural disasters, venue suitability, and artist availability. When things go wrong and a festival is cancelled or does not match the...
Your consumer rights
Every week, around 20 Australian children present to an emergency department following exposure to button batteries, including ingestions and insertions. Keep products with button batteries out of sight and out of reach of small children. Button batteries are found in many common household products...
Product safety for consumers
Consumer Protection is seeking community feedback about whether new laws should be introduced to regulate boarding and lodging in WA. Status: CLOSED , Friday 30 June 2017 Background Boarders and lodgers are currently not covered by the Residential Tenancies Act , although boarding premises...
Consultations and reports
In one year in Australia, 1668 people aged 65 years and over were hospitalised because they fell from a ladder. Sixty-two per cent of those injuries occurred in or around their home. Ladder related injuries among men aged 65 years and older is steadily increasing in Australia. The national...
Product safety for consumers
Consumer Protection advice line Consumer Protection's Advice Line provides “on-the-spot” information, advice and assistance about scams and general issues in the marketplace, particularly consumer and trader rights and responsibilities. Phone: 1300 304 054 email WA ScamNet The National Disability...
People with disability
Thousands of people with all types of disability regularly travel by air. However, you may not know what to expect, particularly if it is your first time flying or you are travelling on a different airline. Service and travel procedures may vary between airlines and airports. Planning your travel...
People with disability
The National Relay Service helps deaf, hearing and/or speech-impaired people to make and receive phone calls. The Department of Mines, Industry Regulation and Safety uses NRS to ensure our contact numbers are accessible to people who are deaf or have a hearing or speech impairment. To access a...
Accessing our offices

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Publications

24 November 2017 Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in...
Consumer Protection
Bulletin
23 Jan 2018
24 November 2017 Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in...
Consumer Protection
Bulletin
28 Nov 2017
Consumer Protection has had a number of recent reports from sporting associations that have received an unsolicited invoice for payment for services that they have not ordered. Busy small businesses...
Consumer Protection
Fact sheet
21 Nov 2017
Refunds and returns sign sample We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when...
Consumer Protection
Flyers
07 Nov 2017
You are entitled to expect safe goods and services From 1 January 2011, every Australian consumer will be protected in the same way under the Australian Consumer Law from unsafe consumer products and...
Consumer Protection
Fact sheet
02 Nov 2017
An audit of contractor and product performance in the construction of fire walls at the new Perth Children’s Hospital.
Building Commission
Reports
23 Oct 2017
The department's final annual report for 2016-2017 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
16 Oct 2017
About this guide This guide will help you find assistance when you are in dispute with a business. Your rights when you buy, hire or lease goods, or pay for services, are set out by the Australian...
Consumer Protection
Information
11 Oct 2017
Simpler regulation for your business From 1 January 2011, every Australian business will have the same rights and responsibilities under the Australian Consumer Law. By knowing your rights and...
Consumer Protection
Information
11 Oct 2017
A general inspection report into the construction of sheet metal clad timber framed roofing in Perth metropolitan and South West regions.
Building Commission
Reports
10 Oct 2017

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Announcements

A Port Hedland real estate agency and its director have been fined a total of $4,000 by the State Administrative Tribunal (SAT) for misconduct relating to its property management services. The agency Real Estate Property Shop Network Pty Ltd was reprimanded and fined $3,000 for misconduct in relation to property management services, including making incorrect withdrawals from its trust account...
Consumer Protection
Media release
07 Feb 2019
Planning a trip and looking for someone to take care of the pets and water the plants? If you’re thinking about engaging a house or pet sitting agency, it’s important to understand the how-tos of hiring a sitter. The risks of hiring a dodgy house sitter were all too real for a Perth couple who returned from a five-week holiday to find the woman hired to stay with their dog had robbed them of...
Consumer Protection
Media release
31 Jan 2019
The New Year is off to a bad start for scam losses with 86 victims in WA losing $1.81 million in the first month of 2019. This follows the release last week of the 2018 annual scam report which showed 569 victims losing a total of $10.7 million over the year, a substantial increase from the previous year. Individual losses for January 2019 reported to WA ScamNet included a romance scam victim who...
Consumer Protection
Media release
07 Feb 2019
Consumer Protection and the Department of Communities are joining forces to target landlords who fail to lodge tenancy bonds that were provided through a rental assistance program. Under the Bond Assistance Loan Scheme offered by the Department of Communities, eligible Western Australians can apply for an no interest and fee free loan to cover ingoing property costs (including all or part of the...
Consumer Protection
Media release
06 Feb 2019
A Mandurah electrician has pleaded guilty to breaching electricity regulations by failing to install a crucial safety component at a building site, which could have resulted in a fatal electric shock. Dale Eric Subke of Coodanup is a licensed electrician (EW159776) and a director of Subke Pty Ltd , trading as Dalectrix (EC9256). On February 1, Mandurah Magistrates Court fined Mr Subke $4,500 and...
EnergySafety
Media release
05 Feb 2019
The average price of unleaded petrol is set to increase by over 21 cents per litre (cpl) to 136.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 5 February 2019, most Coles Express, all 7-Eleven, most Caltex and Caltex Woolworths sites are increasing their ULP price to 142.9 cpl (increasing by between 28 and 32 cpl). Most...
Consumer Protection
Media release
04 Feb 2019
Recent reports from Perth home owners about bogus door-to-door sellers are a good reminder to make sure you know your rights when a salesperson knocks. In the past few weeks, people have told us about visits from door-to-door water testers who give the impression they are from the Government and make false claims about water quality, but are really sellers of water filtration systems. Under the...
Consumer Protection
Media release
24 Jan 2019
A property developer has been fined $25,000 by the Perth Magistrates Court and ordered to pay compensation totalling $26,207 to three of his clients after pleading guilty on 25 January 2019 to accepting payment but failing to supply the goods and services. David John Leitch Emery , formerly of Busselton but now residing in Perth, was trading as DK & IE Projects and D1 One when the breaches of...
Consumer Protection
Media release
29 Jan 2019
Western Australians reported losing a total of $10.7 million to scams in 2018, a 32 per cent increase from the previous year, according to figures released by WA ScamNet. There was also an increase in the number of victims with 569 people reporting losses to WA ScamNet in 2018, a 42 percent increase from 2017. There was a huge hike in losses to investment scams, which topped the list of...
Consumer Protection
Media release
29 Jan 2019
The average price of unleaded petrol is set to increase by over 22 cents per litre (cpl) to 138.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 29 January 2019, most Coles Express sites are increasing their ULP price to 144.9 cpl (hiking by 34 cpl). All 7-Eleven and most BP, Caltex and Caltex Woolworths sites are...
Consumer Protection
Media release
28 Jan 2019

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