Consumer

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Consumer Protection advice line Consumer Protection's Advice Line provides “on-the-spot” information, advice and assistance about scams and general issues in the marketplace, particularly consumer and trader rights and responsibilities. Phone: 1300 304 054 email WA ScamNet The National Disability...
People with disability
Thousands of people with all types of disability regularly travel by air. However, you may not know what to expect, particularly if it is your first time flying or you are travelling on a different airline. Service and travel procedures may vary between airlines and airports. Planning your travel...
People with disability
The National Relay Service helps deaf, hearing and/or speech-impaired people to make and receive phone calls. The Department of Mines, Industry Regulation and Safety uses NRS to ensure our contact numbers are accessible to people who are deaf or have a hearing or speech impairment. To access a...
Accessibility
Important electrical safety message from the Director of Energy Safety To the Home Owners Dear Sir / Madam No RCD means no second chance Residual current devices (RCDs) are the single most effective measure to prevent electrocutions, serious electrical injuries and fires. The circuit breakers and...
Residual Current Devices (RCD)
Consumer reviews and testimonials are increasingly being relied upon by consumers as a low cost means of making an informed purchasing decision, especially online. Reviews may be written about a business’ goods or services or about a business or brand itself. As long as the integrity of those...
Buying online
Did you know, you can purchase or be given a second-hand cot that does not meet current safety standards ? Product Safety Australia issues the mandatory standards for cots to help prevent accidents. Second-hand cots have been associated with fatal injuries in children under 12 months old. Young...
Product safety for consumers
Consumer Protection is seeking industry views on the final draft of the new Settlement Agents Code of Conduct 2016. Status : CLOSED Friday 20 May 2016 Background The new code, will replace the existing Settlement Agents’ Code of Conduct 1982 ( the 1982 Code) and implements feedback previously...
Consultations and reports
The following frequently asked questions (FAQs) are provided to assist industry and homeowners to understand the bush fire requirements under the building legislation, including the Building Code of Australia (BCA) bush fire requirements, and to assist those who wish to upgrade their existing homes...
Building in bushfire prone areas
Final Report Consumer Affairs Australia and New Zealand recently sought your views on the Australian Consumer Law (ACL). This review is now complete and the Australian Consumer Law Review Final Report has been published on the Australian Consumer Law website. Background The Australian Consumer Law...
Consultations and reports
Self-balancing scooters (also known as hoverboards, gliders, smart boards, sky walkers and mod boards) which do not meet safety requirements are banned by Product Safety Australia. How do I know if my hoverboard meets the safety requirements specified in the mandatory standard? You should seek...
Product safety for consumers

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Publications

About this guide This guide will help you find assistance when you are in dispute with a business. Your rights when you buy, hire or lease goods, or pay for services, are set out by the Australian...
Consumer Protection
Information
11 Oct 2017
Simpler regulation for your business From 1 January 2011, every Australian business will have the same rights and responsibilities under the Australian Consumer Law. By knowing your rights and...
Consumer Protection
Information
11 Oct 2017
A general inspection report into the construction of sheet metal clad timber framed roofing in Perth metropolitan and South West regions.
Building Commission
Reports
10 Oct 2017
While apartment living has many advantages, the fire at the Grenfell Tower in London and other fire events in Australia and around the world have highlighted the importance of fire safety in high-...
Building Commission
Fact sheet
03 Oct 2017
To keep your baby safe, please follow our tips.
Consumer Protection
Fact sheet
22 Sep 2017
A general inspection into the use of Yuanda products in Western Australian buildings.
Building Commission
Reports
31 Aug 2017
Conciliation is a process whereby parties, with the help of a conciliator, meet to identify issues, develop solutions to the problem and explore ways to reach an agreement. This publication is a...
Building Commission
Information
12 Jul 2017
This Industry Bulletin outlines interconnection requirements for mains-powered smoke alarms installed as part of new building work, such as an addition or alteration, to existing dwellings. This...
Building Commission
Bulletin
12 May 2017
The following is a guide for home owners who may have concerns about the stability of the plasterboard ceilings within their home.
Building Commission
Fact sheet
11 May 2017

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Announcements

With a new season underway, the State’s energy safety regulator is urging home and business owners to do a simple check of their residual current devices (RCDs) – the compulsory life-saving switches that protect against electrocution. RCDs instantly stop the electricity supply when they detect a fault, such as when a person receives an electric shock. The rapid response is designed to protect...
EnergySafety
Media release
26 Sep 2018
The average cost of unleaded petrol is set to increase by around 13 cents per litre (cpl) to 158.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 25 September 2018, all Coles Express sites are increasing their ULP price to 163.9 cpl (an increase of 20 cpl). Most Caltex Woolworths, Puma, BP and Caltex sites are increasing...
Consumer Protection
Media release
24 Sep 2018
The McGowan Government has approved extended retail trading hours, giving Perth shoppers extra hours to complete their Christmas shopping this season. From Monday December 17, shops can choose to open from 7am on weekdays including Christmas Eve. From December 9, shoppers will have an extra four hours each Sunday to do their Christmas shopping, with shops able to open at 8am and close at 6pm...
Consumer Protection
Media release
21 Sep 2018
A motor vehicle repairer has been disqualified from holding a certificate by the State Administrative Tribunal (SAT) and ordered to pay costs of $500 after failing to meet an important condition placed on his certificate by Consumer Protection. Stephen Jeffrey Sokol of Aveley had breached the Motor Vehicle Repairers Act by failing to comply with a condition to provide Consumer Protection with a...
Consumer Protection
Media release
21 Sep 2018
A Perth car dealership which specialises in selling vehicles on consignment as well as a salesperson involved in managing the business have been banned by Consumer Protection from conducting consignment sales. The move to restrict the licences to prevent consignment sales comes as charges are to be heard against the company, its Director and the employee/manager. PAG (WA) Pty Ltd , trading as...
Consumer Protection
Media release
20 Sep 2018
Local governments are working to clear a backlog of inspections of private pool safety barriers in the wake of an Ombudsman Western Australia report on children drowning. The law requires that WA local councils inspect private pools in their jurisdiction at least once every four years to ensure they have complying fences or other safety barriers. In last year’s investigation report on ways to...
Building Commission
Media release
20 Sep 2018
The average price of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 156.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 18 September 2018, most Caltex sites are increasing their ULP price to 161.9 cpl (an increase of 16 cpl). Most Coles Express sites are increasing their ULP price to 160.9 cpl,...
Consumer Protection
Media release
17 Sep 2018
Consumer Protection wants the WA community to be aware that there are legal restrictions applying to the owner of a Narrogin massage business as a result of a Supreme Court order which was made permanent on 21 January 2011. The order, originally issued on 25 November 2010, requires the Commissioner for Consumer Protection to pre-approve any recruitment advertisements before they are posted by Bon...
Consumer Protection
Media release
13 Sep 2018
Children will be spoilt for choice when more than 260 showbags go on sale at this year's Perth Royal Show, following a product safety tick of approval from Consumer Protection. Each year, the Royal Agricultural Society of Western Australia (RASWA) invites Consumer Protection inspectors to conduct the pre-show checks, ensuring the showbags' toys and novelties meet Australian product safety...
Consumer Protection
Media release
12 Sep 2018
A WA solar business has been fined a total of $16,000 by the Perth Magistrates Court and ordered to pay compensation to consumers amounting to $29,355 after accepting money but failing to supply the goods. Christopher John Darker of Shenton Park, trading as Solar Technology (registered in Yallingup), was also ordered to pay costs of $608.65 when convicted on 7 September 2018 of wrongly accepting...
Consumer Protection
Media release
11 Sep 2018

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