Consumer

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The Western Australian Products Symbol Act 1972 (the Act) authorises the use of the WA Birthmark symbol (a prescribed symbol) to distinguish and promote the sale of products made in Western Australia. A person who sells any product, the production and preparation of which is substantially carried...
Information standards
Music festivals are high-risk business ventures, susceptible to major changes or cancellations due to a unique set of planning challenges, such as inclement weather, natural disasters, venue suitability, and artist availability. When things go wrong and a festival is cancelled or does not match the...
Your consumer rights
Every week, around 20 Australian children present to an emergency department following exposure to button batteries, including ingestions and insertions. Keep products with button batteries out of sight and out of reach of small children. Button batteries are found in many common household products...
Product safety for consumers
Consumer Protection is seeking community feedback about whether new laws should be introduced to regulate boarding and lodging in WA. Status: CLOSED , Friday 30 June 2017 Background Boarders and lodgers are currently not covered by the Residential Tenancies Act , although boarding premises...
Consultations and reports
In one year in Australia, 1668 people aged 65 years and over were hospitalised because they fell from a ladder. Sixty-two per cent of those injuries occurred in or around their home. Ladder related injuries among men aged 65 years and older is steadily increasing in Australia. The national...
Product safety for consumers
Consumer Protection advice line Consumer Protection's Advice Line provides “on-the-spot” information, advice and assistance about scams and general issues in the marketplace, particularly consumer and trader rights and responsibilities. Phone: 1300 304 054 email WA ScamNet The National Disability...
People with disability
Thousands of people with all types of disability regularly travel by air. However, you may not know what to expect, particularly if it is your first time flying or you are travelling on a different airline. Service and travel procedures may vary between airlines and airports. Planning your travel...
People with disability
The National Relay Service helps deaf, hearing and/or speech-impaired people to make and receive phone calls. The Department of Mines, Industry Regulation and Safety uses NRS to ensure our contact numbers are accessible to people who are deaf or have a hearing or speech impairment. To access a...
Accessibility
Important electrical safety message from the Director of Energy Safety To the Home Owners Dear Sir / Madam No RCD means no second chance Residual current devices (RCDs) are the single most effective measure to prevent electrocutions, serious electrical injuries and fires. The circuit breakers and...
Residual Current Devices (RCD)
Consumer reviews and testimonials are increasingly being relied upon by consumers as a low cost means of making an informed purchasing decision, especially online. Reviews may be written about a business’ goods or services or about a business or brand itself. As long as the integrity of those...
Buying online

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Publications

Consumer Protection has had a number of recent reports from sporting associations that have received an unsolicited invoice for payment for services that they have not ordered. Busy small businesses...
Consumer Protection
Fact sheet
21 Nov 2017
Refunds and returns sign sample We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when...
Consumer Protection
Flyers
07 Nov 2017
You are entitled to expect safe goods and services From 1 January 2011, every Australian consumer will be protected in the same way under the Australian Consumer Law from unsafe consumer products and...
Consumer Protection
Fact sheet
02 Nov 2017
An audit of contractor and product performance in the construction of fire walls at the new Perth Children’s Hospital.
Building Commission
Reports
23 Oct 2017
The department's final annual report for 2016-2017 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
16 Oct 2017
About this guide This guide will help you find assistance when you are in dispute with a business. Your rights when you buy, hire or lease goods, or pay for services, are set out by the Australian...
Consumer Protection
Information
11 Oct 2017
Simpler regulation for your business From 1 January 2011, every Australian business will have the same rights and responsibilities under the Australian Consumer Law. By knowing your rights and...
Consumer Protection
Information
11 Oct 2017
A general inspection report into the construction of sheet metal clad timber framed roofing in Perth metropolitan and South West regions.
Building Commission
Reports
10 Oct 2017
While apartment living has many advantages, the fire at the Grenfell Tower in London and other fire events in Australia and around the world have highlighted the importance of fire safety in high-...
Building Commission
Fact sheet
03 Oct 2017
To keep your baby safe, please follow our tips.
Consumer Protection
Fact sheet
22 Sep 2017

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Announcements

The following statement was issued by Hon Bill Johnston MLA, Minister for Commerce and Industrial Relations, on Tuesday 11 December 2018: John Fiocco's review of security of payment reform for WA subcontractors released Government will carefully consider all 44 recommendations The McGowan Government today released John Fiocco's final report on Security of Payment Reform in the WA Building and...
Building Commission / EnergySafety
Media release
11 Dec 2018
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 139.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 11 December 2018, most Coles Express sites are increasing their ULP price to 144.9 cpl (increasing by 27 cpl). Most Caltex sites are increasing their ULP price to 143.9 cpl, most...
Consumer Protection
Media release
10 Dec 2018
As the weather warms up our thoughts often turn to planning for holidays and fun festive celebrations, but it’s important to remember that common items used at this time of year can be hazardous. Water awareness is an obvious issue that springs to mind in summer but consumers also need to be aware of product safety when buying gifts. Consumer protection regulators throughout the country have...
Consumer Protection
Media release
10 Dec 2018
The Building Services Board has imposed fines totalling $12,000 in relation to a Mandurah short-stay accommodation development where substantial construction took place without a building permit. The builder, Kerry George Parsons (BP/BC4277) of Jandakot, submitted a building permit application to the City of Mandurah in March 2016 for the five-unit waterfront development valued at $400,000. The...
Building Commission
Media release
10 Dec 2018
A tree lopper has been fined $6,000 and ordered to pay costs of $887 by the Perth Magistrates Court for breaching his customers’ consumer rights to a cooling off period. Mitchell Craig Grisbrook of Connolly, trading as Elite Trees , today pleaded guilty to four charges of failing to comply with laws related to unsolicited consumer agreements involving two home owners. In January 2017 a...
Consumer Protection
Media release
07 Dec 2018
A spike in reports of Western Australians losing money to the tax debt scam has prompted Consumer Protection to issue an alert in an effort to reduce the mounting losses. So far this year, 21 victims have reported to WA ScamNet losing a total of $78,250 with 11 victims losing $38,800 just last month. The highest single loss was $10,200. Most were ordered to pay their supposed tax debt by...
Consumer Protection
Media release
06 Dec 2018
Whether you have been renting a home for many years or are just about to jump into the rental market for the first time, it’s important to be aware of your rights and responsibilities. Residential tenancy matters make up a large part of the work we do at Consumer Protection. Our contact centre refers more than 100 calls from tenants each week to our Property Industries team for assistance. Part...
Consumer Protection
Media release
22 Nov 2018
A former Myaree builder has been fined $10,000 by the State Administrative Tribunal for failing to properly manage and supervise three projects with a combined contract value of almost $2 million. Geoffrey Ian Britton (BP11802, expired) – the nominated supervisor of Avon Dream Pty Ltd (BC14034, expired), trading as Econstruct – accepted the Building Services Board’s allegations, which included...
Building Commission
Media release
04 Dec 2018
The average cost of unleaded petrol is set to increase by over 18 cents per litre (cpl) to 141.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 4 December 2018, most Coles Express sites are increasing their ULP price to 149.9 cpl (hiking by 30 cpl). Most BP sites are increasing their ULP price to 145.9 cpl, most Caltex...
Consumer Protection
Media release
03 Dec 2018
Geraldton consumers will enjoy extra hours of shopping on a permanent basis. In response to the recent provision of fresh information by the City of Greater Geraldton, the Minister for Commerce and Industrial Relations Bill Johnston reviewed his decision to approve extended retail trading hours in Geraldton. On 28 November 2018, the Minister informed the Council that, having assessed the material...
Consumer Protection
Media release
29 Nov 2018

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