Consumer

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Stay safe and warm this winter
Tickticktick2
Tickticktick2, by sgrove
You can’t see it or smell it. But while your gas heater is running, poisonous carbon monoxide could be spilling into your home. Unserviced gas heaters can spill carbon monoxide (CO) – a gas that you can’t see or smell but can make...
Gas appliances
Safety advice for using open flued gas space heaters Negative pressure can occur when there is not enough ventilation in a home and an exhaust fan or range hood is operating. If an open flued gas space heater is operating at the same time as an exhaust fan, it may cause the gas heater to...
Gas appliances
Building and Energy encourages Western Australians to take simple steps to protect themselves against home fires as more people purchase and use equipment and devices with lithium-ion batteries. The following information will help consumers avoid the fire risk while enjoying the undoubted...
Electrical appliances
The Commissioner for Consumer Protection has issued some advice about your consumer rights during the COVID-19 coronavirus pandemic, with the below frequently asked questions addressing retail, travel, memberships and services issues and how they are covered by legislation. This information will be...
COVID-19 coronavirus FAQ
Restaurants and cafes that charge a surcharge on certain days do not need to provide a separate menu. However, the menu or pricing display must include wording that ‘a surcharge of [percentage] applies on [the specified day or days]’ . This statement must be displayed in a transparent and prominent...
Store policies and sale practices
Quad bikes have a number of design features that create risks for users, particularly when used on uneven or sloped ground. Losing control of a quad bike can cause it to flip or roll over causing death or serious injury. About quad bikes A quad bike (also known as an all-terrain vehicle or ATV) is...
Product safety for consumers
Consumer Protection has a number of policies which articulate the principles that underpin our work. These policies guide our approach to promoting fair trading and consumer protection, whether we are providing information and advice, helping consumers resolve disputes or investigating complaints...
About us
With many types of scams out in the community, it can be very hard to identify what is legitimate and what is a scam. Spotting scams and learning how to protect yourself from falling victim, will help you avoid losing vital personal information and money. See our Scam Spotting fact sheet below for...
Scams
Status: CLOSED, Submissions closed at 5pm on 28 October 2019 Background In late 2018, the Department of Mines, Industry Regulation and Safety (DMIRS) commenced a Regional Services Review to improve service delivery to our regional customers. DMIRS staff and State and Local Government stakeholders...
Consultations
Always choose a licensed motor vehicle repairer
Always choose a licensed motor vehicle repairer, by Consumer Protection
Look for the tick – there’s a lot riding on it! You wouldn’t trust your teeth to a backyard dentist, so don’t trust your car to a backyard repairer. Backyard or bush mechanics operate in WA and even though Consumer Protection aims to identify them and stop...
Servicing, repair and towing

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Publications

An audit of combustible cladding on high-rise, high-risk private and public buildings.
Building and Energy
Reports
16 Sep 2020
A person may make a complaint to the Plumbing Inspectorate of Building and Energy that may warrant an inspection or investigation for a potential legislative or plumbing standard breach of the...
Building and Energy
Form – application
11 Sep 2020
Urgent Samsung top loader washing machine safety recall Samsung top loader washing machines which have been recalled remain in WA homes, potentially creating a serious fire hazard that puts lives at...
Consumer Protection
Flyers
03 Sep 2020
Why are reforms being considered? Following a vehicle accident, drivers can easily be taken advantage of as they are often highly vulnerable and in shock. Serious concerns about the accident towing...
Consumer Protection
Consultations / public comment
10 Aug 2020
This compliance letter is provided to Consumer Protection by the Better Regulation Unit (BRU) of the Department of Treasury. The BRU is responsible for assessing Decision Regulatory Impact Statements...
Consumer Protection
Information
21 Jul 2020
New fitness code published The Fair Trading (Fitness Industry Code) Regulations 2020 (WA) (that contain the new Fitness Industry Code) were published on 29 September 2020. This mandatory code comes...
Consumer Protection
Reports
16 Oct 2020
The Guidelines for the safety of buildings near network operator assets are issued under Section 33AA of the Electricity Act 1945. The risks and potential consequences of an electrical incident...
Building and Energy
Guide / handbook
16 Jun 2020
Scammers are using the pandemic to take advantage. Don’t be tricked!
Consumer Protection
Flyers
12 Jun 2020
The objective of this general inspection was to determine if new residential buildings (dwellings) in designated bush fire prone areas are adequately meeting the bush fire building requirements of...
Building and Energy
Reports
03 Jun 2020
Use this PDF version of the complaint form to make a complaint to the department about a regulated building service or a home building work contract if you intend to print and submit a hard copy...
Building and Energy
Form – application
26 May 2020

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Announcements

Terms of short-term stay contracts ruled unfair as they strongly favoured the landlord Renters faced heavy financial penalties for minor breaches of the unfair terms Holiday and short-stay accommodation providers urged to review their contracts The Supreme Court has ordered a Perth landlord to stop using short-stay accommodation contracts which contain terms declared to be unfair under the...
Consumer Protection
Media release
10 Mar 2022
If you’ve ever left a shop wondering whether you have been charged the right amount, then it’s worth knowing that price scanning is an area monitored by Consumer Protection. Each week our team of compliance officers visit shops across the Perth metropolitan area to investigate whether prices advertised on store shelves match the amounts customers are charged when the goods are scanned at the...
Consumer Protection
Media release
09 Mar 2022
Vehicle sold after odometer reduced by more than 150,000 kilometres Profit on sale doubled due to fake odometer reading Odometer wind backs ‘the ultimate deception’ of vehicle buyers A dramatic reduction of a vehicle’s odometer reading prior to sale has been described by a Perth magistrate as ‘brazen and egregious’ with the seller being fined $2,000 for deception. Vishvender Tejpal Singh of...
Consumer Protection
Media release
09 Mar 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 9 March 2022), the average price of regular unleaded petrol (ULP) will increase by over 29 cents...
Consumer Protection
Media release
08 Mar 2022
Almost 50 complaints received about Perth concrete company Joint warning from Building and Energy and Consumer Protection Consumers are urged not to do business with Perth-based concreting company Antique Asset Pty Ltd , which trades as Antique Asset Concrete ( AAC ) with Sergio Demali as the sole director and company secretary. The warning from WA’s building industry regulator, Building and...
Building and Energy / Consumer Protection
Media release
08 Mar 2022
Detailed eligibility criteria updated for Level 1 and 2 small business grant programs Periods of reduced turnover shortened to deliver assistance sooner for Level 1 and Level 2 COVID-19 Business Assistance Packages Applications to open March 10 for the Small Business Rental Relief Package and March 17 for the Small Business Hardship Fund The McGowan Government has worked with industry to bring...
Consumer Protection
Media release
04 Mar 2022
Important travel advice for consumers with WA’s border re-opening Check terms and conditions such as cancellation policies before booking Flexible arrangements recommended even if it means paying more With Western Australia’s border re-opening, Consumer Protection is advising holidaymakers to ‘Unpack the T&Cs’ before they make travel bookings for long-awaited trips or family reunions...
Consumer Protection
Media release
03 Mar 2022
Many people have heard of the ‘yellow sticker’ defect notices used to take unroadworthy cars off our streets, but less well known are the ‘green stickers’ used by Consumer Protection to stop dodgy vehicles being sold at car-yards. Automotive officers from Consumer Protection regularly carry out random inspections at dealerships and place green “Unfit for Sale” stickers on vehicles that have...
Consumer Protection
Media release
02 Mar 2022
Important Some detail in this media release may not be current. Please visit the Small Business Development Corporation website for the latest information and grant criteria. $72 million package for businesses most impacted by Level 2 public health measures Tiered grants for small and medium businesses, with a 50 per cent reduction in turnover over four weeks In addition to $67 million Level 1...
Consumer Protection
Media release
02 Mar 2022
Eco Sheds and Homes customers paid $382,000 but most received nothing Two concrete pads the only work carried out and one shed partially supplied Concrete sub-contractor claims to be owed $35,000 Consumer Protection has raised the alarm over a business that supplies and installs sheds and patios after WA consumers claim $347,000 worth of goods and services were not supplied, or work not carried...
Building and Energy / Consumer Protection
Media release
02 Mar 2022

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