The vocational education and training (VET FEE-HELP) scheme was a student loans scheme where many students were convinced to enrol in the scheme by door-to-door sales people or shopping mall spruikers. Some students were given the mistaken impression the courses and laptops were free, but later...
Over one third of Western Australian households already have solar PV systems, with numbers growing rapidly. These systems comprise grid-connected, stand-alone and hybrid, incorporating grid and battery back-up. Grid connect systems enable surplus power not used by the household to be fed back into...
A review of the regulation of consignment sales under the Motor Vehicle Dealers Act 1973 (WA) has been completed by Consumer Protection. Review purpose The key purpose of the review was to consider whether the regulation of consignment sales should continue in its current form. Review finding A...
There are rules for funeral directors to follow to help consumers compare funeral packages or manage a pre-paid funeral contract. Funeral directors must: be transparent with their pricing, not make incorrect or misleading statements and not offer unfair contract terms or engage in unfair market...
Unit pricing at grocery stores shows consumers not just the cost of a product, but what the value of that product is as a cost per standard unit of measurement on shelf labels for groceries. Unit pricing makes it easy to check, compare and save when buying groceries. Large grocery stores and some...
Introduction Plumbing compliance is monitored and enforced by the Plumbers Licensing Board (the Board) through the designation of plumbing compliance officers employed within the Plumbing Inspectorate for the Building and Energy division of the Department of Energy, Mines, Industry Regulation and...
New prepaid funeral code – what it means for industry Fair Trading (Prepaid Funerals Code of Practice) Regulations 2020 (the code) is a new mandatory code of practice for Western Australia's prepaid funeral industry. The code ensures any funds are managed within secure investments under the name of...
Have you checked if the products you are buying or installing are certified for use in Australia? In Australia most plumbing and drainage products must be WaterMark certified. The WaterMark Certification Scheme is a mandatory national scheme for plumbing and drainage products to ensure they are fit...
Short-term rental accommodation (STRA) has increased in popularity in recent years. Homeowners want to make money by renting out a room or property to guests. Meanwhile holiday-makers and business travellers are looking for alternatives to traditional accommodation. As a short-term rental guest, it...
Reforming WA's accident towing industry - outcome of consultation. The consultation report summarises what stakeholders told us about problems with Western Australia’s accident towing industry and options for regulating the industry.
Click the PDF link above to download your Betty and Barney 'new pet buyers - know your rights' poster today! Free promotional material such as the 'new pet buyers - know your rights' poster or pet...
Keep baby safe giveaway 1. General 1.1 Instructions on how to enter and other details contained within promotional advertisements for the competition form part of the conditions of entry. 1.2...
This checklist will help you comply with the funeral pricing code about displaying and informing consumers about your services, prices and packages. Further information is available on the Funeral...
The funeral information you must show is set in the Funeral Pricing Code of Practice . The following is an example of the way the required funeral information can be displayed. Template for funeral...
Advice when contacting a pet seller Always call first to try and resolve dispute privately. Be clear about specific details surrounding the issue. Be clear about how you would like to resolve the...
Adjudicators who are currently registered under the Building and Construction Industry (Security of Payment) Act 2021 to determine adjudication applications in Western Australia.
Empowering Consumers with Disability Forum Tuesday 30 August 2022 9.30am - 3pm RAC Arena, 700 Wellington Street, Perth This is an in-person and invitation only...
The WA building industry is currently impacted by an Australia-wide shortage of building materials and skilled workers, which is affecting project timeframes and costs. This is not unique to WA and...
Scam posters in different languages, by Consumer Protection
Scam posters in different languages, by Consumer Protection Look out for scams If you get a message that says: Police will arrest you for not paying your...
A Pinjarra tradesman who took upfront deposits for fencing jobs but failed to carry out the work has been fined by the Armadale Magistrates Court, following action from Consumer Protection.
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 17 July 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 32 cents per...
Our TV screens, in-boxes and devices have been overflowing with End of Financial Year (EOFY) sales pitches – and you might be one of the thousands of people who snapped up a bargain-priced home appliance or some new furniture. But did you also agree to buy an ‘extended warranty’ on your purchase? Extended warranties are often sold to consumers by retailers as an added ‘peace of mind’ to cover...
The Building Services Board has refused to renew the building contractor registration of Atalla Abbas (BC101011, expired), trading as Consbuild Developments , on financial grounds. The Board’s decision follows a similar ruling in March against Mr Abbas’ other building contractor business, Beyond Builders Pty Ltd (BC103289, expired). In both cases, the Board was not satisfied the applicants met...
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 10 July 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 31 cents per...
The cooler weather has finally arrived and this usually means staying warm by using products like heaters, wheat/heat packs, hot water bottles and electric blankets, or even sitting near a cosy fire. Consumer Protection is reminding people there are safety risks with many winter products and if not careful, they could pose a fire hazard to your home. Winter is also a time to be aware of mould in...
A zero-tolerance approach continues to be taken towards ticket scalpers ahead of the upcoming Ultimate Fighting Championship (UFC) 305 event, as 16 individuals were fined $2,000 each for re-selling tickets to last November’s Coldplay concerts at illegal mark-ups.
The Building Commissioner is reminding WA consumers that only registered painting contractors can legally carry out paid painting work valued at $1,000 or more. The message follows Building and Energy’s prosecution of a Mandurah tradesman who was fined $3,500 and ordered to pay more than $500 in costs for working without the required painter registration, which he had not held for six years...
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 3 July 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 35 cents per...
