Terminal operators must notify a “spot” price for each fuel type they sell in accordance with the Terminal Gate Price (TGP) formula stipulated in the Petroleum Products Pricing (Maximum Terminal Gate Price) Order 2013. These prices then become the maximum price a spot purchaser can be charged for a...
Licensed dealers in Australia are required to provide you with a copy of a contract for sale when you decide to buy a car. This contract becomes legally binding once it’s signed by you and the dealer. It is important to note cooling-off periods don’t apply to car purchase contracts in Western...
Consumer Protection, a division of the Department of Energy, Mines, Industry Regulation and Safety, promotes fair trading and consumer protection in Western Australia. From the simple act of purchasing the weekly groceries at the supermarket to the complexities of signing a contract to buy a house...
Roughing it no longer has to be part of camping. Portable fridges, barbecues, cookers, outdoor heaters and other portable gas appliances can make camping holidays much more enjoyable. Beware! Portable gas appliances are great outdoors, but lethal indoors. Never...
The vocational education and training (VET FEE-HELP) scheme was a student loans scheme where many students were convinced to enrol in the scheme by door-to-door sales people or shopping mall spruikers. Some students were given the mistaken impression the courses and laptops were free, but later...
Over one third of Western Australian households already have solar PV systems, with numbers growing rapidly. These systems comprise grid-connected, stand-alone and hybrid, incorporating grid and battery back-up. Grid connect systems enable surplus power not used by the household to be fed back into...
A review of the regulation of consignment sales under the Motor Vehicle Dealers Act 1973 (WA) has been completed by Consumer Protection. Review purpose The key purpose of the review was to consider whether the regulation of consignment sales should continue in its current form. Review finding A...
There are rules for funeral directors to follow to help consumers compare funeral packages or manage a pre-paid funeral contract. Funeral directors must: be transparent with their pricing, not make incorrect or misleading statements and not offer unfair contract terms or engage in unfair market...
Unit pricing at grocery stores shows consumers not just the cost of a product, but what the value of that product is as a cost per standard unit of measurement on shelf labels for groceries. Unit pricing makes it easy to check, compare and save when buying groceries. Large grocery stores and some...
Introduction Plumbing compliance is monitored and enforced by the Plumbers Licensing Board (the Board) through the designation of plumbing compliance officers employed within the Plumbing Inspectorate for the Building and Energy division of the Department of Energy, Mines, Industry Regulation and...
Advice when contacting a pet seller Always call first to try and resolve dispute privately. Be clear about specific details surrounding the issue. Be clear about how you would like to resolve the...
Adjudicators who are currently registered under the Building and Construction Industry (Security of Payment) Act 2021 to determine adjudication applications in Western Australia.
Empowering Consumers with Disability Forum Tuesday 30 August 2022 9.30am - 3pm RAC Arena, 700 Wellington Street, Perth This is an in-person and invitation only...
The WA building industry is currently impacted by an Australia-wide shortage of building materials and skilled workers, which is affecting project timeframes and costs. This is not unique to WA and...
Scam posters in different languages, by Consumer Protection
Scam posters in different languages, by Consumer Protection Look out for scams If you get a message that says: Police will arrest you for not paying your...
Retirement Village Reform - Formal advice on Decision Regulatory Impact Statement (DRIS) Thank you for your email of 13 December 2021 which provided the final Decision Regulatory Impact Statement (...
Proposals for Reform of the Regulation of Motor Vehicle Consignment Sales Decision Regulatory Impact Statement (DRIS) The review under the Motor Vehicle Dealers Act 1973 (WA) (MVDA) has been...
A review of the Retirement Villages Act 1992 has been completed by Consumer Protection. The purpose of the review was to consider ways to improve consumer protections for residents and prospective...
This guide is designed to provide information and practical suggestions that may be helpful to you and others at a time when you are grieving and having to navigate legal and other processes...
The motor vehicle dealer industry in Western Australia is regulated under the Motor Vehicle Dealers Act 1973 . The Department of Energy, Mines, Industry Regulation and Safety is responsible for the...
Picture this – your car has been badly rear-ended in peak hour traffic and you shakily give your personal details to the first tow truck driver on the scene, who takes your car away. A few days later you receive a call from a lawyer who knows all about your car accident and tells you they can “help” you get a significant payout for your minor whiplash. What you don’t know is that tow truck driver...
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 24 April 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 31 cents per...
Unwanted calls and spam SMS can be a source of frustration. Whether it's persistent telemarketers interrupting your dinner or irrelevant promotional texts flooding your phone, there are ways to put a stop to them. You may have forgotten about the Do Not Call register, which is a free service run by the Australian Communications and Media Authority (ACMA). You can register your home, personal...
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 17 April 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by 32 cents per litre...
Unleaded petrol (ULP) prices often grab the headlines but for many West Aussie drivers, diesel is the lifeblood that keeps their utes, trucks, 4WDs and family cars running. Currently, Tuesday is the cheapest day to fill the tank with petrol, but Consumer Protection’s FuelWatch team often receives questions asking when the cheapest day is for diesel. Diesel does not follow a price cycle in the...
Building and Energy is advising homeowners affected by the liquidation of Start Right Homes Pty Ltd (BC14559) to contact QBE to discuss their home indemnity insurance. The Osborne Park building company, which mainly constructed single-storey houses, appointed liquidators on 7 April 2024. Building and Energy understands the company is yet to complete 24 projects. Building and Energy Executive...
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 10 April 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 31 cents per...
New regulations to protect consumers from making a purchase they may later regret will soon come into effect, with penalties coming to car dealers who fail to reveal whether they are selling written-off vehicles.
Fake scratchie cards promising huge cash prizes as part of a bogus travel promotion are once again arriving in letterboxes across Western Australia, prompting a warning for households to be on scam alert.
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 3 April 2024), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 32 cents per...
