Consumer

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Background information Non-conforming building products (NCBPs) are products and materials that: claim to be something they are not; do not meet required standards for their intended use; or are marketed or supplied with the intent to deceive those who use them. For example a building product that...
Non-conforming building products
The growth of online trading sites has made ticket on-selling easier for unauthorised resellers. Ticket on-selling has become a popular way for people to buy tickets when they miss out on purchasing from an official outlet. Be warned, buying a ticket through an unauthorised reseller carries a...
Your consumer rights
Lanie Chopping is the current Commissioner for Consumer Protection in Western Australia and Acting Executive Director, Consumer Protection (Department of Mines, Industry Regulation and Safety). Prior to being appointed to act in this role from January 2020, Lanie was the head of the Priorities...
About us
Videos and presentations Changes to the Construction Contracts Act The Construction Contracts Act 2004 (CCA) is an important piece of legislation for the building and construction industry in Western Australia. On 15 December 2016 important changes to the CCA commenced operation. These were the...
BC videos
Inflatable air lounges are a drowning risk if used on water. While some retailers selling this product may suggest they can be used on water, there may be a risk of unexpected deflation and we strongly recommend they are only used on dry land. These lounges should not be used on any water body (...
Product safety for consumers
Furniture Stability From a toddler’s point of view, home looks like a big playground. They don’t recognise the dangers. The trouble is that most parents don’t recognise the dangers either. Unstable furniture can tip over when a child climbs or pulls on it. This can cause serious injuries if it...
Product safety for consumers
Portable decorative ethanol burners designed for table-top use are the subject of an interim product safety ban.
Product safety for consumers
Consumer Protection sought public comment as a part of a review of the laws covering the licensing and conduct of auctioneers in WA. Status: CLOSED 15 April 2017 Background Currently under the Auction Sales Act 1973 , auctioneer licences are issued by local Magistrates Courts with WA Police checks...
Consultations
Before you buy something, do your research and make sure you are getting the best disability good or service for your needs. This is particularly important if you are buying something that you will use for a long time or something worth a lot of money. Here are some tips to help you make an...
People with disability
Consumers can now identify how much of the food they are buying is sourced or made in Australia with the country of origin labelling system. There are two key features to look for a: kangaroo logo - which means the food is made or grown in Australia bar chart and description - which shows what...
Food

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Publications

June 2018 This public consultation paper invites feedback and/or suggestions from any consumer, fitness services provider, industry association, or other interested stakeholder on: current and...
Consumer Protection
Consultations / public comment
28 Jun 2018
What's your bag plan?
What's your bag plan?, by Department of Water and Environment
What's your bag plan?, by Department of Water and Environment What's your bag plan? As of 1 July 2018, lightweight plastic bags are banned in Western Australia,...
Consumer Protection
Fact sheet
27 Jun 2018
Consumer Protection is concerned that some WA retailers are referring customers with warranty claims to the manufacturer when it is their responsibility under consumer law. There have been a high...
Consumer Protection
Fact sheet
21 Jun 2018
New regulations have come into effect which requires electricity to be switched off before people enter the roof space. To assist workers in notifying homeowners of the new regulations the WorkSafe...
WorkSafe
Information
05 Jul 2018
We want you to have a safe, happy and healthy winter. Many winter products can be unsafe if they are old, faulty or used incorrectly. Follow our safety messages and keep up-to-date on the latest...
Consumer Protection
Promotions
07 Jun 2018
The Consumer Protection Compliance and Enforcement Policy was reviewed and updated in April 2019. This policy replaces the Consumer Protection Enforcement and Prosecution Policy. Consumer Protection...
Consumer Protection
Policies
24 Dec 2019
More information about Consumer Protection activities can be found in our year in review reports and on individual cases by reading the associated media statement.
Consumer Protection
Reports
16 May 2018
Information for consumers, shops and businesses on the services offered by Consumer Protection
Consumer Protection
Flyers
16 May 2018
The Australian Government sought views on options to improve outcomes and protections for consumers who participate in the Gift card market. Status: Closed Wednesday 30 May 2018. Background In...
Consumer Protection
Consultations / public comment
31 May 2018
Consultation Regulatory Impact Statement and Discussion paper. Proposal for the regulation of pre-paid funerals. December 2011 (now closed) A previous consultation process conducted in 2006 resulted...
Consumer Protection
Consultations / public comment
10 May 2018

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Announcements

A woman who sold arts and crafts products on Facebook but failed to deliver has been ordered to pay a total of $20,233 in fines, consumer compensation and court costs by the Perth Magistrates Court. Kim Russell of Mariginiup, trading as Scrappy Kapers , was sentenced on 24 January 2020 for accepting payments from five consumers but failing to supply the products either within a reasonable time,...
Consumer Protection
Media release
30 Jan 2020
The average cost of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 146 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 28 January 2020, most branded retailers are hiking their ULP price - Coles Express hiking by 32 cpl to 163.9 cpl, Caltex and BP to 159.9 cpl and 7-Eleven to 157.7 cpl. Perth’s...
Consumer Protection
Media release
27 Jan 2020
With Commissioner for Consumer Protection Lanie Chopping Have you ever experienced an electric shock or tingling sensation in your home while touching a metal object like a bathroom tap? It could be a warning sign of a dangerous electrical fault that mustn’t be ignored. You should immediately report this to your electrical network operator, usually Western Power or Horizon Power, for further...
Consumer Protection
Media release
24 Jan 2020
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 150.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 21 January 2020, most branded retailers are hiking their ULP price - Coles Express hiking by 33 cpl to 165.9 cpl, BP to 161.9 cpl, Caltex to 159.9 cpl, 7-Eleven and Puma to 159.7...
Consumer Protection
Media release
20 Jan 2020
A new public safety campaign is urging Western Australians to take potentially life-saving action by immediately reporting any electric shocks or tingles to their electrical network operator. The three-month campaign, launched today, is a collaboration between the State Government’s Building and Energy team and network operators Western Power and Horizon Power. “The key message is to contact your...
Building and Energy
Media release
20 Jan 2020
After spending 43 years fighting for the consumer rights of everyday Western Australians, David Hillyard is retiring as Commissioner for Consumer Protection after taking a period of leave. Before taking over the reins of Commissioner four years ago, David worked in many senior management roles where he was responsible for the regulation of the retail, service industries, motor vehicle sales and...
Consumer Protection
Media release
17 Jan 2020
With Commissioner for Consumer Protection David Hillyard Western Australians shopping online often get caught up in a web of lies by landing on fraudulent retail sites. The sites feature stolen ABNs and photos, and when you pay for a product, you’ll get nothing in return. Last year (2019) Australians reported losses of over $4 million to online shopping scams, which was $720,000 more than the...
Consumer Protection
Media release
17 Jan 2020
Holders of Jeanswest gift cards are reminded to redeem them as soon as possible while administrators of the retail chain consider its future. Commissioner for Consumer Protection Lanie Chopping said Jeanswest customers should use their gift card sooner rather than later. “We are advised that the stores are trading as normal and gift cards will be honoured, so customers should get in now and...
Consumer Protection
Media release
17 Jan 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 18 cents per litre (cpl) to 153.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 14 January 2020, most branded retailers are hiking their ULP price - Coles Express hiking by 30 cpl to 165.9 cpl, BP to 163.9 cpl, Caltex to 162.9 cpl, Vibe up to...
Consumer Protection
Media release
13 Jan 2020
People in WA wishing to donate to bushfire victims or to those fighting the fires during the current crisis are being urged by Consumer Protection to deal only with licensed charities to avoid being scammed or to avoid any doubt that the money will get to the right cause. Fundraisers are also reminded that to collect money for a charitable purpose such as this requires a licence, or for a...
Consumer Protection
Media release
09 Jan 2020

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