Consumer

Building and Energy
Western Australian building services, electrical, gasfitting and plumbing industries.
- Overview
  Find out about the functions and jurisdiction of Building and Energy.
- Licensing and registration and owner-builder approval
  Application and renewal for builders, building surveyors, electricians, gas fitters, painters and plumbers.
- Building approvals
  The process for getting building work approved.
- Building and energy consumer information
  Building or renovating your home and consumer safety.
- Industry information
  Codes, standards and reports for building services providers, electricians, plumbers and gas fitters.
- Dispute resolution
  Plumbing, building service, and home building work contract complaints.
- eNotice
  How to register and lodge electrical, gasfitting, plumbing and contractor payment dispute (Security of Payment Act) eNotices.
- Stay informed
  Bulletins, newsletters, subscriptions, events and seminars, videos, and public consultations.
- Contractor Payment Disputes (Construction Contracts Act)
  If your construction contract was entered into BEFORE 1 August 2022.
- Contractor Payment Disputes (Security of Payment Act)
  If your construction contract was entered into ON or AFTER 1 August 2022.
- Swimming pools, dividing fences, RCDs and smoke alarms
  Information on private swimming pool safety barriers, dividing fences, RCDs and smoke alarms for existing residential buildings.
- Report an accident
  How to report an accident or incident to Building and Energy.
Consumer Protection
Develops, enforces and promotes legislation that protects consumers.
- About Consumer Protection
  What Consumer Protection does, contacts and events.
- Housing and accommodation
  Information on renting, buying or selling a home, including accommodation for seniors.
- Consumer rights
  Information and advice for consumers including people with a disability, Aboriginal consumers, and multilingual consumers.
- Consumer concerns
  Advice on handling issues including a complaint checklist, sample letters and how to lodge a formal complaint.
- Business
  Information for businesses about their rights and responsibilities under consumer laws in Western Australia.
- Licences and registrations
  Information on applications, requirements, training and registrations for regulated industries.
- Charities and associations
  Information for charities and associations operating in Western Australia.
- Consultations, compliance and reports
  Compliance actions, public consultations and reports.
Labour Relations
State system employment laws and public sector labour relations.
- Private sector employers and employees
  Wageline information on WA awards, minimum pay rates, long service leave, annual and personal leave, underpayment issues, and how to contact Wageline and stay informed.
- Public holidays
  Public holiday dates for Western Australia.
- Western Australia's industrial relations system
  Information about the WA industrial relations system and its coverage, including inquiries and reviews undertaken.
- Government sector labour relations
  Information and resources for agencies on government sector employment and labour relations.
- Supplier wage audit
  Information on proactive audits undertaken by Private Sector Labour Relations on suppliers to State Government.
- Building and Construction Consultative Committee
  Information on the Western Australian Building and Construction Consultative Committee.
WorkSafe
Regulation and promotion of workplace health and safety including in general industry and the mining and petroleum industries.
- Report an incident
  Notify the regulator of a death, serious injury/illness or dangerous incident.
- Notify, submit or contact us
  Notify or submit items to WorkSafe.
- Apply for a licence or register plant
  Apply for licence, register an item of plant or learn about construction induction training.
- Mining statutory positions and certificates
  Information about statutory position appointments at mining operations.
- Work health and safety legislation
  Information about WA's work health and safety (WHS) laws.
- Health and safety representatives
  Information about HSRs.
- Health and safety topics
  How do I make my workplace safer?
- Petroleum and geothermal energy operations
  Information for operators of petroleum operations.
- Publications, resources and events
  Events, WorkSafe plan, statistics and education resources.
- Consulting with our stakeholders
  Information about consulting with stakeholders.
- Agricultural health and safety
  Provide work health and safety information about the agricultural sector including guidance, checklists, and latest news.
- What does WorkSafe do?
  Find out about the functions and jurisdiction of WorkSafe.
- Small business safety
  Your guide to safety and health in small business.
- Historical safety and health law
  Safety and health legislation prior to 2022.
Corporate
Freedom of information guidelines, reports, policies, plans, and contact information.
- About the department
  Our legislation, contacting us and freedom of information.
- About the website
  Information about our website and how to use it.
- Policies and plans
  Policies and strategic plans from the department.

Consumer

Announcements

A new weapon in the fight against ticket scalping in WA

New powers to enforce WA’s anti-ticket scalping laws Consumer Protection can now issue infringement notices to offenders Higher penalties apply if law breakers prosecuted through the courts New regulations under WA’s ticket scalping laws will give Consumer Protection the power to issue infringement notices to people identified as re-selling concert and event tickets at a mark-up that is greater...

Consumer Protection

Media release

17 Mar 2022

Perth property manager ordered to stop using unfair terms in contracts (Rolf Voulon / Perth Room Rentals / Starland Management Pty Ltd)

Terms of short-term stay contracts ruled unfair as they strongly favoured the landlord Renters faced heavy financial penalties for minor breaches of the unfair terms Holiday and short-stay accommodation providers urged to review their contracts The Supreme Court has ordered a Perth property manager to stop using short-stay accommodation contracts which contain terms declared to be unfair under...

Consumer Protection

Media release

10 Mar 2022

Commissioner's blog: Checking out the checkout

If you’ve ever left a shop wondering whether you have been charged the right amount, then it’s worth knowing that price scanning is an area monitored by Consumer Protection. Each week our team of compliance officers visit shops across the Perth metropolitan area to investigate whether prices advertised on store shelves match the amounts customers are charged when the goods are scanned at the...

Consumer Protection

Media release

09 Mar 2022

Fine for ‘brazen and egregious’ odometer deception (Vishvender Tejpal Singh)

Vehicle sold after odometer reduced by more than 150,000 kilometres Profit on sale doubled due to fake odometer reading Odometer wind backs ‘the ultimate deception’ of vehicle buyers A dramatic reduction of a vehicle’s odometer reading prior to sale has been described by a Perth magistrate as ‘brazen and egregious’ with the seller being fined $2,000 for deception. Vishvender Tejpal Singh of...

Consumer Protection

Media release

09 Mar 2022

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 9 March 2022), the average price of regular unleaded petrol (ULP) will increase by over 29 cents...

Consumer Protection

Media release

08 Mar 2022

Warning about concrete company – Antique Asset Pty Ltd trading as Antique Asset Concrete (AAC) and Sergio Demali

Almost 50 complaints received about Perth concrete company Joint warning from Building and Energy and Consumer Protection Consumers are urged not to do business with Perth-based concreting company Antique Asset Pty Ltd , which trades as Antique Asset Concrete ( AAC ) with Sergio Demali as the sole director and company secretary. The warning from WA’s building industry regulator, Building and...

Building and Energy / Consumer Protection

Media release

08 Mar 2022

Businesses to benefit from COVID-19 assistance sooner

Detailed eligibility criteria updated for Level 1 and 2 small business grant programs Periods of reduced turnover shortened to deliver assistance sooner for Level 1 and Level 2 COVID-19 Business Assistance Packages Applications to open March 10 for the Small Business Rental Relief Package and March 17 for the Small Business Hardship Fund The McGowan Government has worked with industry to bring...

Consumer Protection

Media release

04 Mar 2022

Unpack the T&Cs before you book your holiday

Important travel advice for consumers with WA’s border re-opening Check terms and conditions such as cancellation policies before booking Flexible arrangements recommended even if it means paying more With Western Australia’s border re-opening, Consumer Protection is advising holidaymakers to ‘Unpack the T&Cs’ before they make travel bookings for long-awaited trips or family reunions...

Consumer Protection

Media release

03 Mar 2022

Commissioner's blog: Stopping unsafe car sales

Many people have heard of the ‘yellow sticker’ defect notices used to take unroadworthy cars off our streets, but less well known are the ‘green stickers’ used by Consumer Protection to stop dodgy vehicles being sold at car-yards. Automotive officers from Consumer Protection regularly carry out random inspections at dealerships and place green “Unfit for Sale” stickers on vehicles that have...

Consumer Protection

Media release

02 Mar 2022

Level 2 COVID-19 Business Assistance Package

Important Some detail in this media release may not be current. Please visit the Small Business Development Corporation website for the latest information and grant criteria. $72 million package for businesses most impacted by Level 2 public health measures Tiered grants for small and medium businesses, with a 50 per cent reduction in turnover over four weeks In addition to $67 million Level 1...

Consumer Protection

Media release

02 Mar 2022

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Announcements

A new weapon in the fight against ticket scalping in WA

Perth property manager ordered to stop using unfair terms in contracts (Rolf Voulon / Perth Room Rentals / Starland Management Pty Ltd)

Commissioner's blog: Checking out the checkout

Fine for ‘brazen and egregious’ odometer deception (Vishvender Tejpal Singh)

Alert to Perth motorists - fill up now to beat the petrol price rise

Warning about concrete company – Antique Asset Pty Ltd trading as Antique Asset Concrete (AAC) and Sergio Demali

Businesses to benefit from COVID-19 assistance sooner

Unpack the T&Cs before you book your holiday

Commissioner's blog: Stopping unsafe car sales

Level 2 COVID-19 Business Assistance Package

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