Consumer

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Most people’s biggest investment is their home, so it is important that your contract to build or renovate goes smoothly. Resolving disputes can be costly, both personally and financially. Building and Energy has a responsibility to ensure that consumers have confidence in the building, building...
Building or renovating your home
As part of its function, Building and Energy provides an avenue for both consumers and builders to resolve disputes relating to the carrying out of regulated building services and home building work contracts. These services are provided to parties as an alternative to the commencement of court...
Building service and home building contract complaints
The board advises the Minister and the Building Commissioner about matters relating to the Building Services (Registration) Act.
Boards
Boards and committees: Building Services Board Plumbers Licensing Board Plumbing Industry Reference Group (PIRG), a committee of the Plumbers Licensing Board hosted by Building and Energy 6 Star Committee
Boards and committees

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Announcements

Consumer Protection is warning WA consumers about a business that has taken orders for Land Rover parts but has failed to deliver. Gordon German , trading as Green Oval Experience formerly operating as an auto parts store in Canning Vale, owes at least 15 customers a total of almost $50,000 in payments accepted for motor vehicle parts that have yet to be supplied. Complaints against the business...
Consumer Protection
Media release
26 Sep 2019
Delayed deliveries has resulted in numerous complaints being lodged with Consumer Protection, the WA agency warning consumers to stay clear of a vehicle transport business. Since May 2019 there have been 12 complaints lodged against Auto Transporters Pty Ltd , trading as All Australia Auto Transporters and AAA Transporters (unregistered) and MV Transporters Pty Ltd (formerly known as AA Auto...
Consumer Protection
Media release
24 Sep 2019
The average price of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 157.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 24 September 2019, most Caltex Woolworths sites are increasing their ULP price to 169.9 cpl (hiking by 35.2 cpl). Most Caltex and many Coles Express sites are increasing their...
Consumer Protection
Media release
23 Sep 2019
A tradesman has been fined $4,000 in the Geraldton Magistrates Court after he falsely presented as a registered painter and carried out painting work that requires registration. On 12 September 2019, Geoffrey Stephen John Peacock entered a written guilty plea for three charges brought by the Building Commissioner under WA’s building registration laws, which state that only a registered painter...
Building and Energy
Media release
23 Sep 2019
A real estate sales representative has been disqualified by the State Administrative Tribunal from holding a certificate of registration for ten years after he misappropriated two payments totalling $21,000 into his personal bank account. Matthew Piero Liscia of Dianella was fined $2,000 for two breaches of the relevant real estate industry Codes of Conduct and was also ordered to pay legal costs...
Consumer Protection
Media release
23 Sep 2019
With Commissioner for Consumer Protection David Hillyard Did you know you’ll pay more when buying foreign cash at the airport than at any other location? Also debit or credit cards are usually the cheapest option for buying things overseas. Australian Competition and Consumer Commission (ACCC) research, to help us with foreign money purchase decisions, found: Consumers who bought USD200 in...
Consumer Protection
Media release
20 Sep 2019
A Bayswater panel beater who has taken money from customers but failed to complete the work is the target of a public warning by Consumer Protection as well as an appeal for vehicle owners to come forward. Raymond John Goodall , trading as The Force in Smash Repairs (deregistered) , has attracted numerous consumer complaints over many years and currently has dozens of vehicles that have been...
Consumer Protection
Media release
19 Sep 2019
Scammers promoting a fake investment scheme using an image of mining entrepreneur Andrew ‘Twiggy’ Forrest have claimed a Bunbury woman as a victim who is reporting a total loss of $670,000. The woman found the investment scheme being promoted on Facebook and LinkedIn in March 2019 and said she has since made six payments to bank accounts in Australia and Germany as well as a credit card account...
Consumer Protection
Media release
19 Sep 2019
Removing the requirement to have a licence to be an auctioneer in WA is being proposed following a review of the Auction Sales Act. However, protections will be boosted with extra conduct standards and power for the Commissioner for Consumer Protection to take action to prevent unfit persons from working in the auction industry which covers the auctioning of all types of goods, including the sale...
Consumer Protection
Media release
17 Sep 2019
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 151.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 17 September 2019, many Coles Express sites are increasing their ULP price to 167.9 cpl (increasing by 36 cpl). Most Caltex sites are increasing their ULP price to 161.9 cpl,...
Consumer Protection
Media release
16 Sep 2019

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