Consumer

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As part of its function, Building and Energy provides an avenue for both consumers and builders to resolve disputes relating to the carrying out of regulated building services and home building work contracts. These services are provided to parties as an alternative to the commencement of court...
Plumbing, building service, and home building contract complaints
The board advises the Minister and the Building Commissioner about matters relating to the Building Services (Registration) Act.
Boards
Boards and committees: Building Services Board Plumbers Licensing Board Plumbing Industry Reference Group (PIRG), a committee of the Plumbers Licensing Board hosted by Building and Energy 6 Star Committee
Boards and committees

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Announcements

Changes to pre-estimated liquidated damages From 1 January 2022, the maximum amount of pre-estimated liquidated damages that a dealer may charge is five per cent. Let’s say you’d found the car or caravan of your dreams, even signed on the dotted line, but then the COVID-19 pandemic hit and you could no longer go through with the deal – you may be wondering what costs you’re liable to pay...
Consumer Protection
Media release
08 Jun 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 26 cents per litre (cpl) to 124 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 3 June 2020, most branded retailers are hiking their ULP price: Coles Express hiking by 39 cpl up to 135.9 cpl; BP and Caltex up to 131.9 cpl; Caltex...
Consumer Protection
Media release
02 Jun 2020
Winter has officially arrived and many of us have already dragged out the winter woollies, electric blankets and hot water bottles, so here is a timely reminder about using these products safely. Commissioner for Consumer Protection Lanie Chopping said a number of winter warmer products may pose a safety risk if they are old, worn or not used properly. “As with any product, but particularly...
Consumer Protection
Media release
02 Jun 2020
With only a few months remaining on his agreed five year ban from working in the industry, a Tapping air conditioning salesman appears to be back in business with Consumer Protection receiving recent complaints. Since 2005 Alwyn Robert Healy , while operating under several business names, has attracted a total of about 180 consumer complaints. These complaints mostly related to Mr Healy’s claims...
Consumer Protection
Media release
02 Jun 2020
Fake websites pretending to sell farm machinery are increasing in number as the number of victims and their losses also increase. WA ScamNet at Consumer Protection has now received reports from nine people losing a total of $142,975 after they paid for tractors and other farm machinery that were advertised at greatly discounted prices on fake websites, but the goods never turned up. Originally,...
Consumer Protection
Media release
28 May 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 24 cents per litre (cpl) to 120.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 27 May 2020, most branded retailers are hiking their ULP price: Caltex, Caltex Woolworths and Coles Express hiking by between 33-36 cpl up to 129.9...
Consumer Protection
Media release
26 May 2020
The State Government has approved extended trading hours for general retail stores in the Perth metropolitan area for the next two public holidays on Monday 1 June 2020 (Western Australia Day) and Monday 28 September 2020 (Queen’s Birthday). These stores will be allowed to open from 8am to 6pm. Normal trading hours for these public holidays are 11am to 5pm. Retailers holding small shop...
Consumer Protection
Media release
26 May 2020
Shopping online during a global pandemic certainly has its perks – you can order almost anything your heart desires from the safety and comfort of home, while playing your part to reduce the spread of a deadly disease. Therefore it’s little wonder that online shopping sales have boomed during COVID-19, but if you have ordered something from the internet lately, chances are you would have noticed...
Consumer Protection
Media release
21 May 2020
Jobseekers wanting to work in the WA construction industry may be misled by a company offering “introductory” online safety training courses. It is a requirement for people working on a construction site in Australia to have what is known as a “white card” which indicates they have undertaken and passed a safety induction course delivered by a registered training provider. Consumer Protection and...
Consumer Protection
Media release
21 May 2020
A Perth tradesman has pleaded guilty to carrying out work that requires builder registration when he undertook a $40,000 roof and patio project, which also resulted in workmanship issues and months of delays. At Midland Magistrates Court on 11 May 2020, Ross Zedric Newbold of Alfresco Living WA was fined $5,000 and ordered to pay costs of $953.50 for breaching WA’s building registration laws...
Building and Energy
Media release
20 May 2020

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