Consumer

Building and Energy
Western Australian building services, electrical, gasfitting and plumbing industries.
- Overview
  Find out about the functions and jurisdiction of Building and Energy.
- Licensing and registration and owner-builder approval
  Application and renewal for builders, building surveyors, electricians, gas fitters, painters and plumbers.
- Building approvals
  The process for getting building work approved.
- Building and energy consumer information
  Building or renovating your home and consumer safety.
- Industry information
  Codes, standards and reports for building services providers, electricians, plumbers and gas fitters.
- Dispute resolution
  Plumbing, building service, and home building work contract complaints.
- eNotice
  How to register and lodge electrical, gasfitting, plumbing and contractor payment dispute (Security of Payment Act) eNotices.
- Stay informed
  Bulletins, newsletters, subscriptions, events and seminars, videos, and public consultations.
- Contractor Payment Disputes (Construction Contracts Act)
  If your construction contract was entered into BEFORE 1 August 2022.
- Contractor Payment Disputes (Security of Payment Act)
  If your construction contract was entered into ON or AFTER 1 August 2022.
- Swimming pools, dividing fences, RCDs and smoke alarms
  Information on private swimming pool safety barriers, dividing fences, RCDs and smoke alarms for existing residential buildings.
- Report an accident
  How to report an accident or incident to Building and Energy.
Consumer Protection
Develops, enforces and promotes legislation that protects consumers.
- About Consumer Protection
  What Consumer Protection does, contacts and events.
- Housing and accommodation
  Information on renting, buying or selling a home, including accommodation for seniors.
- Consumer rights
  Information and advice for consumers including people with a disability, Aboriginal consumers, and multilingual consumers.
- Consumer concerns
  Advice on handling issues including a complaint checklist, sample letters and how to lodge a formal complaint.
- Business
  Information for businesses about their rights and responsibilities under consumer laws in Western Australia.
- Licences and registrations
  Information on applications, requirements, training and registrations for regulated industries.
- Charities and associations
  Information for charities and associations operating in Western Australia.
- Consultations, compliance and reports
  Compliance actions, public consultations and reports.
Labour Relations
State system employment laws and public sector labour relations.
- Private sector employers and employees
  Wageline information on WA awards, minimum pay rates, long service leave, annual and personal leave, underpayment issues, and how to contact Wageline and stay informed.
- Public holidays
  Public holiday dates for Western Australia.
- Western Australia's industrial relations system
  Information about the WA industrial relations system and its coverage, including inquiries and reviews undertaken.
- Government sector labour relations
  Information and resources for agencies on government sector employment and labour relations.
- Supplier wage audit
  Information on proactive audits undertaken by Private Sector Labour Relations on suppliers to State Government.
- Building and Construction Consultative Committee
  Information on the Western Australian Building and Construction Consultative Committee.
WorkSafe
Regulation and promotion of workplace health and safety including in general industry and the mining and petroleum industries.
- Report an incident
  Notify the regulator of a death, serious injury/illness or dangerous incident.
- Notify, submit or contact us
  Notify or submit items to WorkSafe.
- Apply for a licence or register plant
  Apply for licence, register an item of plant or learn about construction induction training.
- Mining statutory positions and certificates
  Information about statutory position appointments at mining operations.
- Work health and safety legislation
  Information about WA's work health and safety (WHS) laws.
- Health and safety representatives
  Information about HSRs.
- Health and safety topics
  How do I make my workplace safer?
- Petroleum and geothermal energy operations
  Information for operators of petroleum operations.
- Publications, resources and events
  Events, WorkSafe plan, statistics and education resources.
- Consulting with our stakeholders
  Information about consulting with stakeholders.
- Agricultural health and safety
  Provide work health and safety information about the agricultural sector including guidance, checklists, and latest news.
- What does WorkSafe do?
  Find out about the functions and jurisdiction of WorkSafe.
- Small business safety
  Your guide to safety and health in small business.
- Historical safety and health law
  Safety and health legislation prior to 2022.
Corporate
Freedom of information guidelines, reports, policies, plans, and contact information.
- About the department
  Our legislation, contacting us and freedom of information.
- About the website
  Information about our website and how to use it.
- Policies and plans
  Policies and strategic plans from the department.

Consumer

Announcements

Don’t let your heart overrule your head this Valentine’s Day

People looking for love online are prime targets for scammers WA victims lost almost $3 million in 2021 Check to ensure the online love interest is genuine Consumer Protection warns Western Australians looking for love could be left with a broken heart and an empty bank balance if they fail to spot the signs their online romance is the work of scammers. Would-be scammers are using a broader range...

Consumer Protection

Media release

10 Feb 2022

Commissioner's blog: Don't get scammed buying rapid antigen tests

Now that COVID-19 rapid antigen tests (RAT) are cleared for sale in Western Australia, many consumers will be looking to get their hands on the popular product before we open our borders to the rest of the country. When demand for a product outstrips supply, this can create an opportunity for scammers and some individuals to take advantage, so we are urging shoppers to be wary and to familiarise...

Consumer Protection

Media release

03 Feb 2022

Bushfire victims vulnerable to travelling tradies and charity scams

Be wary of fake door to door tradies offering cheap deals Check out the licence, if required, and credentials of tradies Charity scammers are known to target disasters to steal money from donors A precautionary warning to victims of recent bushfires in Perth and WA’s South-West that they could be targeted by travelling conmen aiming to capitalise on their misfortune. The warning also extends to...

Consumer Protection

Media release

09 Feb 2022

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 9 February 2022), the average price of regular unleaded petrol (ULP) will increase by 25 cents...

Consumer Protection

Media release

08 Feb 2022

Reminder of the dangers of toppling furniture and large appliances

Child injuries and deaths are caused by falling furniture or appliances Parents and carers urged to secure items that can easily tip over Tenants have the right to fix items to walls, except for certain circumstances Western Australians are being reminded about the dangers of toppling furniture and large appliances following a recent tragedy that claimed the life of a one year old girl in Byford...

Consumer Protection

Media release

08 Feb 2022

Record number of WA scam victims and losses in 2021

WA ScamNet reports more than 1,000 victims lost $14.8 million last year Most money lost from investment and romance scams Highest number of scam victims was online shoppers A record number of Western Australians fell victim to scams in 2021, also losing a record amount of money. In its 2021 Year in Review Scam Report, WA ScamNet at Consumer Protection reveals that 1,041 victims, an increase of 10...

Consumer Protection

Media release

03 Feb 2022

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 26 January 2022), the average price of regular unleaded petrol (ULP) will increase by 27 cents...

Consumer Protection

Media release

25 Jan 2022

Commissioner's blog: How to spot a car with odometer tampering

When deciding how much to pay for a second-hand car, top of mind may be the number of kilometres the vehicle has already travelled. Your first step may be to check the vehicle’s odometer reading, however a recent court case has illustrated why investigating further could be a smart move. Late last year, a Ballajura motor vehicle repairer was fined $8,500 by the Perth Magistrate’s Court for...

Consumer Protection

Media release

20 Jan 2022

Consumers warned about dodgy sellers of COVID-19 rapid testing kits

Consumer caution urged over unapproved testing kits being sold mostly online Fake websites stealing consumers’ money and failing to supply Buy only TGA-approved self-testing kits from reliable suppliers A precautionary warning for consumers to be on the look-out for dodgy sellers of COVID-19 rapid antigen test (RAT) kits now that they are cleared for sale in WA. Consumer Protection advises that...

Consumer Protection

Media release

19 Jan 2022

Guilty plea and safety warning after electric shock death from DIY device – Steven Ryan Buckle

Mr Buckle used internet videos and microwave parts to make an electrical art appliance A man was electrocuted near Katanning after touching the device Unlicensed electrical work is illegal and dangerous The tragic electric shock death of a WA man while handling a high-voltage homemade appliance is a stark reminder of the dangers of unlicensed electrical work, the State’s energy safety regulator...

Building and Energy

Media release

18 Jan 2022

Government of Western Australia
Department of Energy, Mines, Industry Regulation and Safety

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Consumer

Announcements

Don’t let your heart overrule your head this Valentine’s Day

Commissioner's blog: Don't get scammed buying rapid antigen tests

Bushfire victims vulnerable to travelling tradies and charity scams

Alert to Perth motorists - fill up now to beat the petrol price rise

Reminder of the dangers of toppling furniture and large appliances

Record number of WA scam victims and losses in 2021

Alert to Perth motorists - fill up now to beat the petrol price rise

Commissioner's blog: How to spot a car with odometer tampering

Consumers warned about dodgy sellers of COVID-19 rapid testing kits

Guilty plea and safety warning after electric shock death from DIY device – Steven Ryan Buckle

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