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You can keep up to date with Consumer Protection news and events by following our social media accounts: Like us on Facebook Follow us on Twitter Connect with us on LinkedIn Follow us on Instagram You can also subscribe to our bulletins: WA ScamNet alerts FuelWatch alerts Property bulletins
Online resources
Under the Australian Consumer Law, a business that provides a house sitting, pet sitting, baby sitting or cleaning service must meet service guarantees. How to protect yourself To reduce the chance of problems, consider doing the following: Contact several agencies before making a decision to get...
Services
When you book travel, tours, tickets and a ccommodation in Western Australia, you have consumer rights under the Australian Consumer Law (ACL). The following links provide important tips and information for visitors to Western Australia about: shopping; renting a hire car; buying a car; booking...
Travel
Pressure cookers have been around for a long time. Many of us are familiar with stories of ‘exploding’ cookers where boiling sauce has shot all over the walls and ceiling – or even worse - over an unsuspecting cook in the kitchen. Today’s pressure cookers have multiple safety features, including...
Product safety for consumers
National consultation on consumer issues impacting Indigenous people Status: Closed, 4 December 2018 The National Indigenous Consumer Strategy (NICS) reference group is seeking to better understand consumer protection issues affecting Indigenous people in Australia. The survey covers key priority...
Consultations
Having gasfitting work done? Make sure you use a licensed gas fitter whenever you have gasfitting work done. Having gasfitting work done publication The brochure contains information when you have gasfitting work done other than servicing. Information includes: ensuring you use a licensed gas...
Gas installations
LP Gas cylinder safety in bush fire prone areas Guidelines on the storage of LP Gas cylinders on properties in bush fire prone areas. LP Gas cylinder safety in bush fire prone areas brochure The guidelines aim to help residents reduce the risks associated with LP Gas cylinders should a fire...
Gas installations
Safe use of gas appliances in public venues This publication will assist event/venue organises and catering vendors to comply with the safety requirements. Guidelines for the safe use of gas appliances in public venues brochure Public venues include convention and exhibition centres, pavilions,...
Gas appliances
The risk Most pools and spas are fitted with water circulating pumps and cleaning equipment powered by electric motors. Faults can occur in these motors or in the motor’s electrical wiring. This can expose bathers to the risk of electric shock. Signs of electric shock include a tingling sensation,...
Electrical installations
August 2018 Changes have been applied by the Federal Government from 1 July 2018, regarding the liability for the goods and services tax (GST). Purchasers of new residential premises and new residential subdivisions, where the transaction is a taxable supply, are now required to withhold the GST...
Buying a property

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Publications

A guide to prevention, common warning signs and what action to take.
Building and Energy
Fact sheet
26 Sep 2019
Building and Energy's investigation into the cause of the electric shock is summarised in this report.
Building and Energy
Reports
27 Sep 2019
The Regional Services Review - Consultation Paper is now available for all stakeholders to have their say.
Corporate
Consultations / public comment
16 Sep 2019
This industry bulletin has been issued to provide information on new deemed-to-satisfy (DTS) provisions for fire sprinkler systems. The DTS provisions have been included in the 2019 National...
Building and Energy
Bulletin
13 Sep 2019
This compliance letter is provided to Consumer Protection by the Better Regulation Unit (BRU) of the Department of Treasury. The BRU is responsible for assessing Decision Regulatory Impact Statements...
Consumer Protection
Information
17 Sep 2019
This compliance letter is provided to Consumer Protection by the Better Regulation Unit (BRU) of the Department of Treasury. The BRU is responsible for assessing Decision Regulatory Impact Statements...
Consumer Protection
Information
12 Sep 2019
The Department of Mines, Industry Regulation and Safety – Consumer Protection Division (Consumer Protection) recently completed a review of the Auction Sales Act 1973 (the Act). The key purpose of...
Consumer Protection
Discussion paper
16 Sep 2019
New fitness code published The Fair Trading (Fitness Industry Code) Regulations 2020 (WA) (that contain the new Fitness Industry Code) were published on 29 September 2020. This mandatory code comes...
Consumer Protection
Reports
21 Oct 2021
Reforms to the building approval process for single residential buildings in Western Australia – Consultation Regulatory Impact Statement seeks comment on three options for reforming the building...
Building and Energy
Consultations / public comment
12 Sep 2019
Upcoming changes to pre-estimated liquidated damages From 1 January 2022, the maximum amount of pre-estimated liquidated damages that a dealer may charge will reduce from 15 per cent to five per cent...
Consumer Protection
Reports
01 Nov 2021

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Announcements

Agency took up to five weeks to lodge bonds with the Bond Administrator Law allows lodgement within two weeks but no longer Property managers reminded to process bonds as soon as practicable Failure to lodge three tenancy bonds on time has resulted in an East Perth real estate agency being reprimanded and fined $2,500 by the State Administrative Tribunal. Tiapan Pty Ltd , trading as L.J. Hooker...
Consumer Protection
Media release
16 Aug 2021
The Building Services Board has fined a Midland builder $5,000 after he allowed a business to include his registration details on contracts for projects that he was not involved with. At its July meeting, the Board found that Nermin Nezic – who is a registered building practitioner (BP101766) and a registered building contractor (BC101476) – engaged in misleading conduct under WA’s building...
Building and Energy
Media release
12 Aug 2021
With more of us holidaying at home this year due to ongoing travel restrictions, hiring a rental vehicle can be a great way to explore our vast state. Unfortunately things don’t always go to plan, with new figures showing we received 183 complaints and 251 enquiries from consumers about the vehicle hire industry in the last two years – mostly to do with disputes over refunds and payment. Consumer...
Consumer Protection
Media release
12 Aug 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 167.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 11 August 2021, most branded retailers are hiking their ULP price: BP and Coles Express hiking by up to 39 cpl up to 178.9 cpl; 7-Eleven up to 177.9...
Consumer Protection
Media release
10 Aug 2021
Consumers make payments but goods or services not supplied Six consumers claim to be owed a total of almost $40,000 Trader has previously been prosecuted for failing to supply A second warning has been issued to consumers regarding an online Jeep parts and accessories dealer and vehicle builder who takes payments but fails to deliver the goods or services ordered either by phone or via a website...
Consumer Protection
Media release
10 Aug 2021
Nominations now open for 2022 awards Appeal to consumer rights’ educators and advocates, including the media Eligible individuals and organisations urged to submit a nomination The search has begun among advocates and promoters of consumer rights in WA for potential contenders, as nominations open for the 2022 Consumer Protection Awards. Nominations are invited for an individual or organisation...
Consumer Protection
Media release
04 Aug 2021
More than 3,000 Western Australians secure home buyers grant in 2020-21 Near record $6 million paid out to help people buy their first home Funds come from interest earned from the trust accounts of real estate agents A near record $6 million in Home Buyers Assistance Account (HBAA) grants were paid to first home buyers last financial year, helping more than 3,000 Western Australians to buy their...
Consumer Protection
Media release
04 Aug 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 30 cents per litre (cpl) to 169 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 4 August 2021, most branded retailers are hiking their ULP price: BP hiking by up to 41 cpl up to 179.9 cpl; Coles Express up to 178.9 cpl; Caltex...
Consumer Protection
Media release
03 Aug 2021
Consumer complaints report treatments that went wrong A wide range of issues raised, including unexpected injury, pain and scars Research required to ensure operators are experienced and professional WA consumers are urged to exercise caution when seeking beauty and cosmetic treatment services, as botched procedures can result in injury, pain and long-term scarring. From 1 January to 30 June 2021...
Consumer Protection
Media release
03 Aug 2021
Dyes used to identify grades of petrol no longer required Transitional period of up to 12 months now in place Fuel performance not affected by the changes Motorists and fuel industry participants are being advised that dyes will no longer be required in all unleaded petrol grades in Australia, a change that took effect on 1 August 2021. In 2015/16 the removal of red/orange dye from ULP and E10...
Consumer Protection
Media release
02 Aug 2021

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