Consumer

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Consumer reviews and testimonials are increasingly being relied upon by consumers as a low cost means of making an informed purchasing decision, especially online. Reviews may be written about a business’ goods or services or about a business or brand itself. As long as the integrity of those...
Buying online
Did you know, you can purchase or be given a second-hand cot that does not meet current safety standards ? Product Safety Australia issues the mandatory standards for cots to help prevent accidents. Second-hand cots have been associated with fatal injuries in children under 12 months old. Young...
Product safety for consumers
Consumer Protection is seeking industry views on the final draft of the new Settlement Agents Code of Conduct 2016. Status : CLOSED Friday 20 May 2016 Background The new code, will replace the existing Settlement Agents’ Code of Conduct 1982 ( the 1982 Code) and implements feedback previously...
Consultations and reports
The following frequently asked questions (FAQs) are provided to assist industry and homeowners to understand the bush fire requirements under the building legislation, including the Building Code of Australia (BCA) bush fire requirements, and to assist those who wish to upgrade their existing homes...
Building in bushfire prone areas
Final Report Consumer Affairs Australia and New Zealand recently sought your views on the Australian Consumer Law (ACL). This review is now complete and the Australian Consumer Law Review Final Report has been published on the Australian Consumer Law website. Background The Australian Consumer Law...
Consultations and reports
Self-balancing scooters (also known as hoverboards, gliders, smart boards, sky walkers and mod boards) which do not meet safety requirements are banned by Product Safety Australia. How do I know if my hoverboard meets the safety requirements specified in the mandatory standard? You should seek...
Product safety for consumers
As the National Broadband Network (NBN) rolls out across Australia, Telstra’s and Optus’ existing fixed line networks are being progressively disconnected. Monitored fire alarms and lift phones operating over these networks may cease to operate unless they are migrated to an alternate...
Plant and machinery
This is the second stage in the review of laws affecting co-operatives in Western Australia. Status : Closed - Monday 29 February 2016 Consumers and business who believe they may be affected by proposals to amend the Co-operatives Regulations 2010 were urged to consider the proposed changes and to...
Consultations and reports
The 2015 Indigenous Consumers Count report presents the findings of research into the perceptions of Indigenous consumers as well as Indigenous corporations, advocates and service providers concerned with the needs of Indigenous Western Australians. The objective of the project was to explore:...
Aboriginal consumers
Status: CLOSED - Closes Friday 29th January 2016 The Department of Industry, Innovation and Science is seeking feedback on possible improvements to Australia's country of labelling framework, including the impact of proposed changes. If you are a consumer or business with an interest in country of...
Consultations and reports

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Publications

A general inspection into the use of Yuanda products in Western Australian buildings.
Building Commission
Reports
31 Aug 2017
Conciliation is a process whereby parties, with the help of a conciliator, meet to identify issues, develop solutions to the problem and explore ways to reach an agreement. This publication is a...
Building Commission
Information
05 Feb 2019
This Industry Bulletin outlines interconnection requirements for mains-powered smoke alarms installed as part of new building work, such as an addition or alteration, to existing dwellings. This...
Building Commission
Bulletin
12 May 2017
The following is a guide for home owners who may have concerns about the stability of the plasterboard ceilings within their home.
Building Commission
Fact sheet
11 May 2017
28 April 2017 A new Australian Standard applies from 1 May 2017 to new installations of smoke alarms in residential dwellings. Importantly, this includes new smoke alarms installed in dwellings...
Consumer Protection
Bulletin
03 May 2017
28 April 2017 A new Australian Standard applies from 1 May 2017 to new installations of smoke alarms in residential dwellings. Importantly, this includes new smoke alarms installed in dwellings...
Consumer Protection
Bulletin
18 May 2017
The Building Commission has released a final audit report on some compliance and conformance issues that arose during the construction of the new Perth Children’s Hospital (PCH) at the QEII Medical...
Building Commission
Fact sheet
24 Apr 2017
An audit of contractor and product performance in the construction of the new Perth Children’s Hospital.
Building Commission
Reports
24 Apr 2017
The Building Commission released an e-letter on 28 November 2016 to remind building industry practitioners about interconnection of smoke alarms and the new Australian Standard for smoke alarms. This...
Building Commission
Bulletin
28 Feb 2017

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Announcements

A vehicle examiner found to have engaged in corrupt activities has been banned by the State Administrative Tribunal from holding a motor vehicle repairer’s business licence or being involved in a licensed repair business for three years. Troy Pintabona of Walliston, Director of Mustang Holdings (WA) Pty Ltd , was also reprimanded and ordered to pay a fine of $1,500. The company has agreed to...
Consumer Protection
Media release
21 Dec 2018
Western Australians are being warned about the risks of attaching or hanging items around their homes, in the wake of a young man’s tragic death in Subiaco this month after a brick pier collapsed on an attached hammock. It is WA’s second fatality in the past decade involving a hammock attached to a brick pier, prompting Building & Energy and Consumer Protection to urge caution about how and...
Building Commission / Consumer Protection
Media release
21 Dec 2018
As many West Australians fire up barbecues, plug in Christmas lights and tackle projects around the house this summer, Building and Energy has issued a safety reminder about potential gas and electrical hazards, including in roof spaces. Barbecue safety Director of Energy Safety Saj Khan said incorrectly maintained gas barbecues could cause fires, injuries and property damage – but simple checks...
EnergySafety
Media release
19 Dec 2018
A no-frills unmanned service station in Forrestfield has been named the cheapest site in Perth for unleaded petrol in 2018. According to FuelWatch data, FastFuel 24/7 had an average of 135.7 cents per litre (cpl) for the year, followed by United Neerabup on 136.1 cpl and Puma Neerabup on 136.3 cpl. Commissioner for Consumer Protection David Hillyard said the top ten cheapest sites in Perth were...
Consumer Protection
Media release
19 Dec 2018
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 136.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 18 December 2018, most Coles Express sites are increasing their ULP price to 144.9 cpl (hiking by 31 cpl). All 7-Eleven and most Caltex and BP sites are increasing their ULP...
Consumer Protection
Media release
17 Dec 2018
A dealership which specialised in selling luxury motor vehicles on consignment and its Director have been fined a total of $90,000 by the Perth Magistrates Court for breaking laws designed to protect consumers. Luxuride Pty Ltd , formerly of West Perth, was fined $70,000 and Director Nicholas Ngo was fined $20,000 on 12 December 2018 and ordered to pay $5,000 in costs. Mr Ngo did not attend the...
Consumer Protection
Media release
14 Dec 2018
Consumer Protection is urging tenants and landlords in WA to check for unclaimed bond money amounting to a total of almost $1.5 million. The bond money relates to 4,887 tenancies that came to an end between January 2007 and December 2010. The bonds were not paid out for a variety of reasons: Disposal forms submitted were missing signatures; Monies left in dispute of whom it is to be paid to;...
Consumer Protection
Media release
13 Dec 2018
A product recall has been issued for the Companion portable single and double burner butane gas stoves sold at stores nationally between 11 January and October 2018, AGA certification no. 8704. In some stoves, the gas valve may leak during operation. There is a possibility of a fire or explosion occurring. If you have any of these stoves, cease using the product immediately and return the product...
EnergySafety
Alert
12 Dec 2018
A former builder has been fined $2,500 by the Building Services Board (BSB) for not following approved plans and understating the contract value of a project in Dianella. Ian Robert Jack – formerly of Quinns Rocks and now living interstate – was a registered building practitioner and building contractor (BP101026 / BC100827, since expired) in 2016 when he signed a $243,000 contract to construct a...
Building Commission
Media release
12 Dec 2018
The following statement was issued by Hon Bill Johnston MLA, Minister for Commerce and Industrial Relations, on Tuesday 11 December 2018: John Fiocco's review of security of payment reform for WA subcontractors released Government will carefully consider all 44 recommendations The McGowan Government today released John Fiocco's final report on Security of Payment Reform in the WA Building and...
Building Commission / EnergySafety
Media release
11 Dec 2018

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