Consumer

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It’s your choice You have the right to decide who tows your car and where it is towed – you don’t have to choose the first tow truck that arrives at the scene after an accident or breakdown. You can choose to have your car towed directly to a repairer, your home, or a storage yard. If possible,...
Servicing, repair and towing
Western Australian electrical safety regulations require all lighting points to have earth protection using a conductor connected to the main earth of the building’s electrical installation. The earthing conductor must be connected to a suitably robust earthing terminal of the lighting point (...
Electrical installations
A national safety alert has been issued for several open-flued gas heaters that, under certain circumstances, may produce too much carbon monoxide – potentially causing serious health risks to users. Building and Energy is urging owners of these gas heaters to stop using them immediately. The...
Gas appliances
Stay safe and warm this winter
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Tickticktick2, by sgrove
You can’t see it or smell it. But while your gas heater is running, poisonous carbon monoxide could be spilling into your home. Unserviced gas heaters can spill carbon monoxide (CO) – a gas that you can’t see or smell but can make...
Gas appliances
Safety advice for using open flued gas space heaters Negative pressure can occur when there is not enough ventilation in a home and an exhaust fan or range hood is operating. If an open flued gas space heater is operating at the same time as an exhaust fan, it may cause the gas heater to...
Gas appliances
Building and Energy encourages Western Australians to take simple steps to protect themselves against home fires as more people purchase and use equipment and devices with lithium-ion batteries. The following information will help consumers avoid the fire risk while enjoying the undoubted...
Electrical appliances
Restaurants and cafes that charge a surcharge on certain days do not need to provide a separate menu. However, the menu or pricing display must include wording that ‘a surcharge of [percentage] applies on [the specified day or days]’ . This statement must be displayed in a transparent and prominent...
Store policies and sale practices
Quad bikes have a number of design features that create risks for users, particularly when used on uneven or sloped ground. Losing control of a quad bike can cause it to flip or roll over causing death or serious injury. About quad bikes A quad bike (also known as an all-terrain vehicle or ATV) is...
Product safety for consumers
Consumer Protection has a number of policies which articulate the principles that underpin our work. These policies guide our approach to promoting fair trading and consumer protection, whether we are providing information and advice, helping consumers resolve disputes or investigating complaints...
About us
Status: CLOSED, Submissions closed at 5pm on 28 October 2019 Background In late 2018, the Department of Mines, Industry Regulation and Safety (DMIRS) commenced a Regional Services Review to improve service delivery to our regional customers. DMIRS staff and State and Local Government stakeholders...
Consultations

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Publications

Current version of the Notice of cessation – Multiple properties (building work) form.
Building and Energy
Form – application
02 Sep 2021
Print the PDF and keep it in your vehicle so you have it handy when you need it. Get prepared before being involved in a car accident or roadside breakdown situation. The first tow truck doesn’t have...
Consumer Protection
Fact sheet
04 Aug 2021
Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Consultations / public comment
17 Dec 2021
This bulletin is intended to highlight the responsibilities of fabricators and installers when carrying out the preparation, manufacture and installation of carport and patio structures.
Building and Energy
Bulletin
24 May 2021
This information relates to home building work contracts that fall within the scope of the Home Building Contracts Act 1991 – that is, contracts for home building work valued between $7,500 and $500,000.
Building and Energy
Guide / handbook
17 May 2022
This bulletin provides guidance on the selection and installation of windows and doors. It is intended to assist in improving the standard of design, documentation and building compliance to reduce water penetration into buildings during wind driven rain events.
Building and Energy
Bulletin
06 May 2021
New versions of the BA3 – Certificate of design compliance (CDC), and BA18 – Certificate of building compliance (CBC) forms have been approved and published by the Building Commissioner. The changes to these forms are the result of the Building Amendment Regulations 2021 (the Amendment Regulations) that were published in the Government Gazette on 13 April 2021 and commence operation on 1 May 2021.
Building and Energy
Bulletin
30 Apr 2021
The Building Amendment Regulations 2021 (the Amendment Regulations) were published in the Government Gazette on 13 April 2021 and commence operation on 1 May 2021. The Amendment Regulations address administrative matters around the conclusion of transitional arrangements for bush fire in the Building Regulations 2012 (the Building Regulations), and other related issues. In general, the Amendment Regulations provide ongoing concessions relating to compliance with the Building Code bush fire construction requirements.
Building and Energy
Bulletin
30 Apr 2021
This document provides essential information to assist you with your Work Health and Safety Excellence Awards submission. Further information 2023 Work Health and Safety Excellence Awards - Terms and...
WorkSafe
Information
28 Feb 2023
On 11 January 2021, the Department received a report of an incident at a mine site where an electronic cigarette (vape) battery spontaneously ignited in a worker’s pocket while he was travelling in a...
WorkSafe
Bulletin
23 Feb 2021

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Announcements

It’s a familiar scenario for many shoppers – you’re about to pay for a new car or appliance, then the salesperson tries to ‘upsell’ you with an extended warranty for things that may go wrong after the manufacturer’s warranty expires. As the end of financial year sales roll around, we want consumers to seriously question whether buying this type of insurance policy means paying for rights they...
Consumer Protection
Media release
05 Jul 2023
Almost $250,000 in fines, compensation and costs No builder registration for carport work in Cottesloe and Mount Pleasant Ignored official orders to rectify work in Alexander Heights and Mount Hawthorn A Perth tradesman and his company have been ordered to pay almost $250,000 in fines, compensation and costs after four property owners were left with unauthorised, defective or incomplete building...
Building and Energy
Media release
05 Jul 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 5 July 2023), the average price of regular unleaded petrol (ULP) will increase by 30 cents per litre (cpl) to...
Consumer Protection
Media release
04 Jul 2023
Media statement from Hon Sue Ellery BA MLC, Minister for Commerce Expanded regulation of plumbing work to reduce risks to public health, safety and the environment Amended plumbing legislation will ensure adequate protections across Western Australia, including unmetered water supplies in regional areas Additional plumbing inspectors to enforce plumbing laws The State Government is ensuring all...
Building and Energy
Media release
30 Jun 2023
43 per cent of button battery products inspected failed to meet product safety standards 19 Infringement Notices issued in WA Button battery emergency department presentations have halved in last two years 43 per cent of inspected products containing button batteries failed to meet product safety standards in Western Australia since mandatory button battery laws came into effect last year. The...
Consumer Protection
Media release
29 Jun 2023
Ongoing cost of living pressures mean many Western Australians will be looking forward to receiving tax refunds, but the end of a financial year is also a time when scammers emerge with false promises of monetary windfalls. In a sign scammers are once again ramping up their tax-time efforts, our WA ScamNet team has received reports of a phishing email claiming to be from the Australian Tax Office...
Consumer Protection
Media release
28 Jun 2023
Building and Energy is advising property owners affected by the liquidation of Flexible Homes Pty Ltd to contact their home indemnity insurance (HII) provider, QBE Insurance. The Perth building company appointed liquidators yesterday (27 June 2023). Building and Energy understands Flexible Homes was directly contracted for 19 building projects. Building and Energy Executive Director Saj...
Building and Energy
Media release
28 Jun 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 28 June 2023), the average price of regular unleaded petrol (ULP) will increase by over 28 cents per litre (...
Consumer Protection
Media release
27 Jun 2023
$8,000 fine for taking deposits and not completing pool repair work Three consumers paid deposits totalling $6,050 Public urged to only pay small deposits or make progress payments to reduce risk A swimming pool fibreglass repairer has been fined by the Perth Magistrates Court for breaching the Australian Consumer Law (ACL) by taking deposits from three consumers and failing to supply goods and...
Consumer Protection
Media release
27 Jun 2023
Exposed wiring in lounge room energised at a lethal voltage Electrician completed and signed a checklist for the electrical work $3,500 fine and almost $1,200 costs after prosecution by Building and Energy A Joondalup magistrate has condemned the “egregious error” of an electrician who missed hazardous exposed wires while checking work at a Two Rocks home. At Joondalup Magistrates Court on 9 June...
Building and Energy
Media release
27 Jun 2023

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