Consumer

Topics

Information for real estate consumers Consumer Protection have developed a number of publications to assist consumers with real estate transactions. Home buyers Home Buyers Survival Guide Sale by offer and acceptance Buying vacant land Buying land or property off-the-plan Timber pest inspections...
Buying a property
What can you do with goods abandoned by your tenant when they leave The first thing to do is to try and contact your tenant to find out when, or if, they are going to collect any abandoned goods. This information is intended to assist if you cannot contact them or they provide no instruction for...
When a tenancy ends
Retailers wishing to trade as a small or special retail shop must apply for a certificate. Small retail shops In part, small retail shops are shops owned by up to six people who operate no more than four retail shops, in which up to 25 people work at any one time (people employed as apprentices are...
Trading hours
Status: CLOSED Monday 27 August 2018. New fitness code published The Fair Trading (Fitness Industry Code) Regulations 2020 (WA) (that contain the new Fitness Industry Code) were published on 29 September 2020. This mandatory code comes into effect on 1 July 2021. Consultation on this review is now...
Consultations
Western Australia's Building Regulations 2012 (the Regulations) sets out the requirements for home-owners to have compliant smoke alarms installed: prior to the sale or transfer of ownership; where a dwelling is rented under a residential tenancy agreement or made available for such rental; and...
Smoke alarm laws
Eggs sold or advertised in Australia as "free range" must have been laid by hens kept in certain conditions as set out by the Free Range Egg Labelling Information Standard introduced in April 2018. 'Free range' means the eggs were laid by hens that: had meaningful and regular access to an outdoor...
Food
The roof space of your home can be a very dangerous area. There are a number of electrical risks, including: exposed live electrical conductors or wiring; unenclosed joints in conductors; electrical connections where the condition of wiring has deteriorated (often associated with older buildings);...
Electrical installations
The Commonwealth Government are seeking your views on the clarification, simplification and modernisation of the consumer guarantee framework Status: Open, closes Monday 23 April 2018. Background A recent review of the Australian Consumer Law (ACL) highlighted a number of benefits to Australians...
Consultations
Important electrical safety message from the Director of Energy Safety To the Proprietor Dear Sir / Madam No RCD means no second chance Residual current devices (RCDs) are the single most effective measure to prevent electrocutions, serious electrical injuries and fires. The circuit breakers and...
Residual current devices (RCDs)
When there is a disaster such as a fire, flood, storm or earthquake a vehicle can suffer various degrees of damage. If you are in the market for a second-hand vehicle you should be aware of the different obligations motor vehicle dealers, insurance companies and private sellers have to comply with...
Servicing, repair and towing

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Publications

Consumer Protection (CP) Western Australia’s Facebook page is managed by the CP Media team. We’re real people, not bots, so please be nice to us. By using or accessing our page, you’re agreeing to...
Consumer Protection
Information
09 Jan 2019
Your home is usually your biggest investment, so it's worth doing your research before deciding who will undertake your building project. Undertaking a few practical checks at the start can help...
Building and Energy
Fact sheet
21 Dec 2018
Propped open pool gates and faulty latches are a leading cause of drowning deaths in young children. It only takes seconds for a child to drown, so regularly check that the latch is working and never...
Building and Energy
Fact sheet
20 Dec 2018
The department's annual report for 2017-2018 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
08 Nov 2019
Made under section 67(2A) of the Building Act 2011 (the Act), the Ministerial Order applies to all building permit applications for a Class 1 or Class 10 building or incidental structure.
Building and Energy
Bulletin
21 Nov 2018
This is a series of four posters designed to help Indigenous communities identify and avoid scams.
Scam poster for Indigenous communitites
Scam poster for Indigenous communitites, by tvanderloo
Scam poster for Indigenous communitites
Consumer Protection
Poster
13 Nov 2018
Will your child and your neighbours’ children be safe while your pool is under construction? Some types of pools need to be filled with water by the pool builder as part of the construction process...
Building and Energy
Fact sheet
21 Dec 2018
A concise version of the annual report that provides the reader with a snapshot of the annual report clearly articulating the value created by the department over the financial year.
Corporate
Reports
25 Oct 2018
The Building Amendment Regulations (No. 2) 2018 (the Amendment Regulations) were published in the Government Gazette on 5 October 2018. The Amendment Regulations create new regulation 31HA in the...
Building and Energy
Bulletin
05 Oct 2018
The Department of Mines, Industry Regulation and Safety (DMIRS) contacted all government departments and agencies (agencies) regarding the risk presented by combustible cladding and requested that...
Building and Energy
Reports
21 Oct 2020

Pages

Announcements

Reports of Mr John Quigley’s stolen image used in attempted scam Emails feature link to fake website using Mr Quigley’s name and image Recipients warned about beneficiary scams and advised to ignore emails Scammers have stolen the identity of WA’s Attorney-General John Quigley as part of a beneficiary scam and to set up a fake website. Two reports have been received from people who have received...
Consumer Protection
Media release
05 Feb 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 31 cents per litre (cpl) to 144.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 3 February 2021, most branded retailers are hiking their ULP price: Caltex Woolworths, Coles Express and Caltex/Ampol hiking by 43-44 cpl up to 155.9...
Consumer Protection
Media release
02 Feb 2021
As a result of the Premier’s announcement placing WA into a hard lockdown until 6pm on Friday, 5 February, our counter and phone services are currently unavailable. You are encouraged to email any enquiries to consumer@dmirs.wa.gov.au . If your matter is urgent, please include a contact telephone number in your email and Consumer Protection will call you back within 24 hours. We will resume full...
Consumer Protection
Department News
01 Feb 2021
Woolworths granted temporary extended opening hours this week Arrangement means Woolworth stores in Perth, Peel and South West can open from 7am Tuesday 2 February to Friday 5 February Special permits for supermarkets are assessed on application WA's Commissioner for Consumer Protection has granted an extended trading permit meaning some Woolworths stores can open early on weekdays during the...
Consumer Protection
Media release
01 Feb 2021
Coles to be granted temporary extended opening hours this week Arrangement means stores in Perth, Peel and South West can open from 7am Monday 1 February to Friday 5 February Special permits for supermarkets are assessed on application The Commissioner for Consumer Protection has granted an extended trading permit for some WA Coles stores so they can open early on weekdays during the State...
Consumer Protection
Media release
31 Jan 2021
Penny Lipscombe, Consumer Protection
Penny Lipscombe, Consumer Protection, by CP Media
With Commissioner for Consumer Protection Penny Lipscombe The clock is ticking on WA’s renting moratorium, which will see the ban on rent increases and some evictions being lifted when the COVID-19 coronavirus pandemic emergency laws expire on 28 March 2021. Consumer Protection is encouraging landlords and tenants to start a conversation now about what...
Consumer Protection
Media release
28 Jan 2021
Late or no deliveries of flowers and gifts may be a major issue for consumers Keep photos and receipts of online purchases as proof Check online reviews before making your purchase. Flowers and gifts that don’t arrive in time or arrive but are not what was ordered, are the main consumer issues that can dampen the love this Valentine’s Day (14 February). Shoppers are being advised to seek delivery...
Consumer Protection
Media release
28 Jan 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 31 cents per litre (cpl) to 143.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 27 January 2021, most branded retailers are hiking their ULP price: Coles Express hiking by 45 cpl up to 155.9 cpl; BP, Caltex/Ampol and Caltex...
Consumer Protection
Media release
26 Jan 2021
With Commissioner for Consumer Protection Lanie Chopping It’s hard to believe that until 10 years ago there were 17 different national, state and territory laws covering consumer issues in Australia. They were all replaced on 1 January 2011 with one law – the Australian Consumer Law (ACL), which meant that no matter where they are in this country, consumers can know their rights and traders their...
Consumer Protection
Media release
21 Jan 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 32 cents per litre (cpl) to 142.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 20 January 2021, most branded retailers are hiking their ULP price: Coles Express hiking by 46 cpl up to 155.9 cpl; Caltex Woolworths up to 153.9 cpl...
Consumer Protection
Media release
19 Jan 2021

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