Consumer

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Real estate consumer publications

Information for real estate consumers Consumer Protection have developed a number of publications to assist consumers with real estate transactions. Home buyers Home Buyers Survival Guide Sale by offer and acceptance Buying vacant land Buying land or property off-the-plan Timber pest inspections...
Buying a property
10 Aug 2018

Abandoned goods at a rental property

The first thing to do is to try and contact your tenant to find out when, or if, they are going to collect any goods they have left behind. The below information will assist if you cannot contact the tenant or they provide no instruction for the abandoned goods. Important changes to applying for...
When a tenancy ends
31 Jul 2018

Small and special retail shops

Retailers wishing to trade as a small or special retail shop must apply for a certificate. Small retail shops In part, small retail shops are shops owned by up to six people who operate no more than four retail shops, in which up to 25 people work at any one time (people employed as apprentices are...
Trading hours
04 Jul 2018

Fitness Industry Code of Practice review 2018

Status: CLOSED Monday 27 August 2018. New fitness code published The Fair Trading (Fitness Industry Code) Regulations 2020 (WA) (that contain the new Fitness Industry Code) were published on 29 September 2020. This mandatory code comes into effect on 1 July 2021. Consultation on this review is now...
Consultations
30 May 2018

Smoke alarm laws

Western Australia's Building Regulations 2012 (the Regulations) sets out the requirements for home-owners to have compliant smoke alarms installed: prior to the sale or transfer of ownership; where a dwelling is rented under a residential tenancy agreement or made available for such rental; and...
Smoke alarm laws
01 May 2018

Egg labelling

Eggs sold or advertised in Australia as "free range" must have been laid by hens kept in certain conditions as set out by the Free Range Egg Labelling Information Standard introduced in April 2018. 'Free range' means the eggs were laid by hens that: had meaningful and regular access to an outdoor...
Food
26 Apr 2018

Working in the roof space

The roof space of your home can be a very dangerous area. There are a number of electrical risks, including: exposed live electrical conductors or wiring; unenclosed joints in conductors; electrical connections where the condition of wiring has deteriorated (often associated with older buildings);...
Electrical installations
16 Apr 2018

Consumer guarantee framework 2018

The Commonwealth Government are seeking your views on the clarification, simplification and modernisation of the consumer guarantee framework Status: Open, closes Monday 23 April 2018. Background A recent review of the Australian Consumer Law (ACL) highlighted a number of benefits to Australians...
Consultations
14 Mar 2018

RCD letter to proprietors

Important electrical safety message from the Director of Energy Safety To the Proprietor Dear Sir / Madam No RCD means no second chance Residual current devices (RCDs) are the single most effective measure to prevent electrocutions, serious electrical injuries and fires. The circuit breakers and...
Residual current devices (RCDs)
09 Mar 2018

Damaged vehicles - disaster advice

When there is a disaster such as a fire, flood, storm or earthquake a vehicle can suffer various degrees of damage. If you are in the market for a second-hand vehicle you should be aware of the different obligations motor vehicle dealers, insurance companies and private sellers have to comply with...
Servicing, repair and towing
08 Feb 2018

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Publications

Review of the remote Aboriginal communities plumbing scheme – Consultation paper

READ
As part of the implementation of the remote Aboriginal communities plumbing scheme, a commitment was given that a review of the scheme would be undertaken once it had been in place for at least...
Building and Energy
Consultations / public comment
01 Aug 2019

Changes to the map of bush fire prone areas

READ
The McGowan Government has announced improvements to the bush fire policy framework including changes to the Map of Bush Fire Prone Areas for 19 inner metropolitan local governments (from Stirling to...
Building and Energy
Fact sheet
31 Jul 2019

Stage two of proposed reforms to retirement villages legislation in Western Australia - Consultation Regulatory Impact Statement 1

READ
Significant changes to the Retirement Villages 1992 Act (RV Act) were put in place prior to 2016 as a result of the stage one review. Many of these changes focused on providing the consumer with more...
Consumer Protection
Consultations / public comment
23 Sep 2021

Western Australia guide to standards and tolerances 2019

READ
The Western Australia guide to standards and tolerances 2019 (the Guide) has been developed for use by builders and building owners as a convenient reference for acceptable standards of workmanship...
Building and Energy
Guide / handbook
30 Jul 2019

Industry Bulletin 114 – Updated Building Commissioner approved forms issued for use under the Building Act 2011

READ
Updates to some of the Building Commissioner approved forms have been made in order to align with recent amendments to the Building Regulations 2012 addressing administrative matters around the...
Building and Energy
Bulletin
27 Mar 2019

Industry Bulletin 113 – Building Amendment Regulations 2019 for BCA 2019 and bush fire transitions

READ
The Building Amendment Regulations 2019 (the Amendment Regulations) were published in the Government Gazette on 26 March 2019. The Amendment Regulations come into effect on 1 May 2019. The Amendment...
Building and Energy
Bulletin
27 Mar 2019

Terms of use for Consumer Protection's Facebook page

Consumer Protection (CP) Western Australia’s Facebook page is managed by the CP Media team. We’re real people, not bots, so please be nice to us. By using or accessing our page, you’re agreeing to...
Consumer Protection
Information
09 Jan 2019

Helpful checks when choosing a building service provider

READ
Your home is usually your biggest investment, so it's worth doing your research before deciding who will undertake your building project. Undertaking a few practical checks at the start can help...
Building and Energy
Fact sheet
20 Oct 2021

Do not pin the gate open

READ
Propped open pool gates and faulty latches are a leading cause of drowning deaths in young children. It only takes seconds for a child to drown, so regularly check that the latch is working and never...
Building and Energy
Fact sheet
20 Dec 2018

Annual Report 2017- 2018

The department's annual report for 2017-2018 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
08 Nov 2019

Pages

Announcements

Commissioner's blog: Tips to avoid towing trouble

Car trouble can strike at any time when you are out on the roads, so it’s important to be across your rights before a breakdown or an accident occurs to avoid being taken for a ride by tow truck operators. Following recent heavy rains, we heard from a number of motorists who broke down on flooded streets and allowed tow trucks to move their vehicles without ensuring a total price was included on...
Consumer Protection
Media release
29 Jul 2021

On the spot fine for plumbing company that refused to refund deposit

$6,600 infringement notice for failing to comply with unsolicited sales’ laws Company initially refused to refund 50% deposit after contract cancelled Consumers advised to get multiple quotes to avoid paying too much A Perth plumbing and electrical company has been issued with a $6,600 infringement notice by Consumer Protection for breaking consumer laws related to unsolicited sales and initially...
Consumer Protection
Media release
29 Jul 2021

Report raises the roof on replacement compliance

Replacement roofs are over-represented regarding wind damage Investigation reveals inadequate tie-downs and absent building permits Building and Energy has published a re-roofing guide for home owners Following several cases where replacement roofs have dangerously lifted off in WA, the State’s building regulator is warning that suitable supports and expertise are essential when changing a roof...
Building and Energy
Media release
28 Jul 2021

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 166.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 28 July 2021, most branded retailers are hiking their ULP price: Coles Express hiking by up to 42 cpl up to 178.9 cpl; BP up to 177.9 cpl; 7-Eleven...
Consumer Protection
Media release
27 Jul 2021

Why pay for information you can get for free?

Websites charging for free or low cost information from government agencies Beware of vehicle checks, fuel price and super search websites Consumers urged to obtain information from the source before signing up Consumers are urged to be aware that numerous websites offering to carry out internet searches for a fee may actually be providing information from government agencies that is publicly...
Consumer Protection
Media release
27 Jul 2021

Appliance safety in the spotlight as gas campaign heats up

Building and Energy campaign targets carbon monoxide hazards in the home Gas heaters should be regularly serviced by a licensed gas fitter Ensure adequate ventilation and awareness of carbon monoxide symptoms A new campaign is urging Western Australians to stay safe and warm this winter by having their gas heaters serviced and being aware of carbon monoxide risks. The campaign, by the State’s gas...
Building and Energy
Media release
22 Jul 2021

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 27 cents per litre (cpl) to 166.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 21 July 2021, most branded retailers are hiking their ULP price: BP hiking by up to 42 cpl up to 179.9 cpl; Coles Express up to 177.9 cpl; Caltex...
Consumer Protection
Media release
20 Jul 2021

Advice for ‘Wridgways’ customers affected by liquidation

Consumer Protection has issued advice for customers of SFG Relocations Pty Ltd , formerly trading as Wridgways Australia Pty Ltd , who are affected by the liquidation of the company. The company was part of a group that provided logistics, removal and warehousing services to customers within Australia and overseas. Blair Pleash of Hall Chadwick Chartered Accountants was appointed Court Liquidator...
Consumer Protection
Media release
14 Jul 2021

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 167.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 14 July 2021, most branded retailers are hiking their ULP price: BP hiking by up to 42 cpl up to 178.9 cpl; Caltex Woolworths and Caltex/Ampol up to...
Consumer Protection
Media release
13 Jul 2021

Avoid operator of aircon and trailer businesses due to complaints (Kyle Feisst / Wat4Now Customs)

Business operator takes consumer payments but fails to complete or deliver Aircon and trailer businesses promoted on Facebook Mr Feisst refuses to cooperate to resolve a large number of complaints A Perth man who offers air conditioning installations and repairs as well as custom-built vehicle trailers has been taking consumers’ money but fails to complete the work or supply any goods or services...
Consumer Protection
Media release
13 Jul 2021

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