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This Gas Service Logbook has been issued by the Director of Energy Safety as a means of recording information about the servicing of a consumer’s gas installation by a registered gas fitter. Use of this Gas Service Logbook for recording servicing work by a gas fitter satisfies the requirement of...
Installation and service record books
Wire bristles from barbecue brushes can cause serious throat or digestive injuries when ingested. Thousands of injuries have been reported from accidentally consuming the bristles around the world, including in Australia. The metal bristles on barbecue brushes can become loose. Be aware of bristles...
Product safety for consumers
What is the sharing economy? The sharing economy is an online marketplace run by platform operators which connects consumers with people who have goods or services to sell, hire, rent or lease. Platform operators provide administrative functions, such as facilitating payment and managing the...
Your consumer rights
Creating a safe and secure environment for your baby is important and we have collated some advice on common products and household tips to help you. The below pages and publications detail the various ways you can reduce or remove common hazards to avoid the risk of injury to your growing child...
Product safety for consumers
The Department of Mines, Industry Regulation and Safety (DMIRS) is coordinating Western Australia’s State-wide Cladding Audit, which is part of an Australia-wide initiative to check the cladding on high-risk buildings following the tragic Grenfell Tower fire in London. In the early hours of 14 June...
Compliance and audit
What is being done nationally On 23 June 2015, the Australian Senate referred the issue of non-conforming building products to the Senate Economics Reference Committee. The Committee released its interim report ‘Safety – not a matter of good luck’ on 4 May 2016. The Senate Committee is due to hand...
Non-conforming building products
Background information Non-conforming building products (NCBPs) are products and materials that: claim to be something they are not; do not meet required standards for their intended use; or are marketed or supplied with the intent to deceive those who use them. For example a building product that...
Non-conforming building products
The growth of online trading sites has made ticket on-selling easier for unauthorised resellers. Ticket on-selling has become a popular way for people to buy tickets when they miss out on purchasing from an official outlet. Be warned, buying a ticket through an unauthorised reseller carries a...
Your consumer rights
Lanie Chopping is the current Commissioner for Consumer Protection in Western Australia and Acting Executive Director, Consumer Protection (Department of Mines, Industry Regulation and Safety). Prior to being appointed to act in this role from January 2020, Lanie was the head of the Priorities...
About us
Videos and presentations Changes to the Construction Contracts Act The Construction Contracts Act 2004 (CCA) is an important piece of legislation for the building and construction industry in Western Australia. On 15 December 2016 important changes to the CCA commenced operation. These were the...
BC videos

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Publications

The Building Services (Registration) Amendment Regulations 2018 (the Amendment Regulations) were published in the Government Gazette on Friday 21 September 2018. The Amendment Regulations can be...
Building and Energy
Bulletin
25 Sep 2018
Progress report This report is in response to recommendation 7 of the Ombudsman Western Australia (Ombudsman) report titled Investigation into ways to prevent or reduce deaths of children by drowning...
Building and Energy
Reports
18 Sep 2018
Don’t compromise on electrical safety. Always use a licensed electrical contractor when installing your swimming pool or spa to avoid the risk of electric shock.
Building and Energy
Fact sheet
19 Jul 2019
This consultation CLOSED on Monday 27 August 2018. New fitness code published The Fair Trading (Fitness Industry Code) Regulations 2020 (WA) (that contain the new Fitness Industry Code) were...
Consumer Protection
Consultations / public comment
16 Oct 2020
What's your bag plan?
What's your bag plan?, by Department of Water and Environment
What's your bag plan?, by Department of Water and Environment What's your bag plan? As of 1 July 2018, lightweight plastic bags are banned in Western Australia,...
Consumer Protection
Fact sheet
27 Jun 2018
Consumer Protection is concerned that some WA retailers are referring customers with warranty claims to the manufacturer when it is their responsibility under consumer law. There have been a high...
Consumer Protection
Fact sheet
21 Jun 2018
New regulations have come into effect which requires electricity to be switched off before people enter the roof space. To assist workers in notifying homeowners of the new regulations the WorkSafe...
WorkSafe
Information
05 Jul 2018
We want you to have a safe, happy and healthy winter. Many winter products can be unsafe if they are old, faulty or used incorrectly. Follow our safety messages and keep up-to-date on the latest...
Consumer Protection
Promotions
07 Jun 2018
The Consumer Protection Compliance and Enforcement Policy was reviewed and updated in October 2020. This policy replaces the Consumer Protection Enforcement and Prosecution Policy. Consumer...
Consumer Protection
Policies
23 Nov 2020
More information about Consumer Protection activities can be found in our year in review reports and on individual cases by reading the associated media statement.
Consumer Protection
Reports
16 May 2018

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Announcements

Your home is your most important asset, so you’ll naturally want to protect it from unwanted pests like termites and rodents. While most people will undertake some form of simple pest control on their property, sometimes they may need to call in an expert. In the past two years, Consumer Protection has received 203 enquiries and 48 complaints about pest control providers, mostly related to the...
Consumer Protection
Media release
14 Jan 2021
Thornlie couple lose their home purchase savings in a payment redirection scam Settlement agent’s email used by scammers looked almost the same Property buyers and sellers should be suspicious of payment demands by email A Thornlie couple’s dream of buying their first home in Australia has been shattered after scammers stole almost $133,000 after cloning the settlement agent’s email address. The...
Consumer Protection
Media release
14 Jan 2021
Western Australia’s building and energy safety regulator is sharing top tips for a safe summer when using gas barbecues and camping appliances, pools, party lights, lithium-ion batteries, roof spaces and items attached to pillars. Gas barbecues “A barbecue is a great Australian tradition, but gas barbecues can be dangerous if they are not correctly used or maintained,” Building and Energy A/...
Building and Energy
Media release
13 Jan 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 32 cents per litre (cpl) to 139.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 13 January 2021, most branded retailers are hiking their ULP price: Coles Express hiking by 44 cpl up to 151.9 cpl; 7-Eleven, Caltex/Ampol, Caltex...
Consumer Protection
Media release
12 Jan 2021
Mr Howard was jailed for fraud regarding invoices to the North Metropolitan Health Service His conviction led to recent action under WA building registration laws State Administrative Tribunal issued a reprimand and an order to pay costs A former builder has faced disciplinary action under WA’s building registration laws after being convicted of fraud over misuse of North Metropolitan Health...
Building and Energy
Media release
07 Jan 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 31 cents per litre (cpl) to 138.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 6 January 2021, most branded retailers are hiking their ULP price: BP and Caltex Woolworths hiking by 44 cpl up to 149.9 cpl; Puma up to 149.7 cpl; 7...
Consumer Protection
Media release
05 Jan 2021
Costco’s fuel outlet at Perth Airport offered motorists the cheapest petrol in 2020 with FuelWatch, which is celebrating its 20 th anniversary, releasing its annual list of sites that consistently have bargain prices. On average, the Costco price for ULP was 95.1 cents per litre (cpl) over the year but is only available to members, so FuelWatch has also awarded the number one spot to Liberty at...
Consumer Protection
Media release
04 Jan 2021
The average price of regular unleaded petrol (ULP) is set to increase by around 31 cents per litre (cpl) to 138.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 30 December 2020, most branded retailers are hiking their ULP price: 7-Eleven, Caltex/Ampol, BP, Caltex Woolworths and Coles Express hiking by...
Consumer Protection
Media release
29 Dec 2020
Online classified sites are a popular and convenient way for car-hunters to scour listings of second-hand vehicles, but this also makes them a target for scammers. WA ScamNet has received multiple reports from consumers who have enquired about vehicles being ‘sold’ online at very low prices via Facebook Marketplace and Gumtree, only to receive a convoluted backstory by the supposed seller about...
Consumer Protection
Media release
24 Dec 2020
WA tenants and landlords who are struggling financially due to the COVID-19 coronavirus pandemic have one last chance to apply for a grant of up to $2,000 to go towards paying their rent this Christmas. Phase two of the WA Government’s Residential Rent Relief Grant Scheme (RRRGS) means that tenants who have lost their job as a result of COVID-19 and are suffering financial hardship can apply to...
Consumer Protection
Media release
23 Dec 2020

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