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The following media releases on disciplinary outcomes for building services providers have been issued in the previous six years. The list for each year appears in descending order. 2023 Caution for premature progress payments – Peter Robert Andrews Driveway firm and director face 30 building...
Disciplinary and prosecution media releases
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Online resources
Under the Australian Consumer Law, a business that provides a house sitting, pet sitting, baby sitting or cleaning service must meet service guarantees. How to protect yourself To reduce the chance of problems, consider doing the following: Contact several agencies before making a decision to get...
Services
When you book travel, tours, tickets and accommodation in Western Australia, you have consumer rights under the Australian Consumer Law (ACL). However if travel services are cancelled because of COVID-19, see the information below as the ACL is unlikely to apply. Travel during COVID-19 Travellers [...
Travel
Pressure cookers have been around for a long time. Many of us are familiar with stories of ‘exploding’ cookers where boiling sauce has shot all over the walls and ceiling – or even worse - over an unsuspecting cook in the kitchen. Today’s pressure cookers have multiple safety features, including...
Product safety for consumers
National consultation on consumer issues impacting Indigenous people Status: Closed, 4 December 2018 The National Indigenous Consumer Strategy (NICS) reference group is seeking to better understand consumer protection issues affecting Indigenous people in Australia. The survey covers key priority...
Consultations
Having gasfitting work done? Make sure you use a licensed gas fitter whenever you have gasfitting work done. Having gasfitting work done publication The brochure contains information when you have gasfitting work done other than servicing. Information includes: ensuring you use a licensed gas...
Gas installations
LP Gas cylinder safety in bush fire prone areas Guidelines on the storage of LP Gas cylinders on properties in bush fire prone areas. LP Gas cylinder safety in bush fire prone areas brochure The guidelines aim to help residents reduce the risks associated with LP Gas cylinders should a fire...
Gas installations
Safe use of gas appliances in public venues This publication will assist event/venue organises and catering vendors to comply with the safety requirements. Guidelines for the safe use of gas appliances in public venues brochure Public venues include convention and exhibition centres, pavilions,...
Gas appliances
The risk Most pools and spas are fitted with water circulating pumps and cleaning equipment powered by electric motors. Faults can occur in these motors or in the motor’s electrical wiring. This can expose bathers to the risk of electric shock. Signs of electric shock include a tingling sensation,...
Electrical installations

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Publications

Urgent Samsung top loader washing machine safety recall Samsung top loader washing machines which have been recalled remain in WA homes, potentially creating a serious fire hazard that puts lives at...
Consumer Protection
Flyers
03 Sep 2020
Why are reforms being considered? Following a vehicle accident, drivers can easily be taken advantage of as they are often highly vulnerable and in shock. Serious concerns about the accident towing...
Consumer Protection
Consultations / public comment
10 Aug 2020
This compliance letter is provided to Consumer Protection by the Better Regulation Unit (BRU) of the Department of Treasury. The BRU is responsible for assessing Decision Regulatory Impact Statements...
Consumer Protection
Information
21 Jul 2020
New fitness code published The Fair Trading (Fitness Industry Code) Regulations 2020 (WA) (that contain the new Fitness Industry Code) were published on 29 September 2020. This mandatory code comes...
Consumer Protection
Reports
16 Oct 2020
The Guidelines for the safety of buildings near network operator assets are issued under Section 33AA of the Electricity Act 1945 . The risks and potential consequences of an electrical incident...
Building and Energy
Guide / handbook
18 Aug 2022
Scammers are using the pandemic to take advantage. Don’t be tricked!
Consumer Protection
Flyers
12 Jun 2020
The objective of this general inspection was to determine if new residential buildings (dwellings) in designated bush fire prone areas are adequately meeting the bush fire building requirements of...
Building and Energy
Reports
03 Jun 2020
Use this PDF version of the complaint form to make a complaint to the department about a regulated building service or a home building work contract if you intend to print and submit a hard copy...
Building and Energy
Form – application
03 Aug 2022
This advisory letter is issued by the electrical contractor or electrician to the owner or occupier.
Building and Energy
Advisory note
14 May 2020
The quad bike safety standard poster highlights the key requirements of the safety standard. Please download the poster and display in a highly visible location. For more information visit the quad...
Consumer Protection
Poster
12 Mar 2020

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Announcements

The State Government has approved four extra hours of trading for general retail shops in the Perth metropolitan area on each of the upcoming Monday public holidays - Labour Day, Easter Monday, Western Australia Day and King’s Birthday. The extension to permitted opening times means general retail shops will be able to trade any time between 8am and 6pm on Monday, 6 March 2023 (Labour Day),...
Consumer Protection
Media release
23 Feb 2023
With a world-class fishing industry right on our doorstep, it’s little wonder so many Western Australian consumers are hooked on seafood. But if you’ve ever sat down at a restaurant and thought there was something fishy about the menu, rest assured that changes are coming to help clear up some of the confusion. In a move designed to increase consumer awareness about where our food comes from, the...
Consumer Protection
Media release
23 Feb 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 22 February 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 23 cents...
Consumer Protection
Media release
21 Feb 2023
Potentially fatal voltage but home owner luckily avoided serious injury Live exposed wires left behind after air-conditioner removal Electrical contractor fined $25,000 and electrical worker fined $10,000 A Scarborough home owner was lucky to avoid serious injury after receiving an electric shock from live exposed wiring that an electrician failed to isolate. At Perth Magistrates Court on 3...
Building and Energy
Media release
20 Feb 2023
State Government campaign launched to empower new pet owners to understand their consumer rights 186 consumer complaints received about issues with new pets in the last three years Almost $30,000 total successfully refunded to complainants from 2020 to 2022 Commerce Minister Sue Ellery today launched a new pet buyer awareness campaign promoting Western Australians' rights when purchasing a pet,...
Consumer Protection
Media release
19 Feb 2023
Former Director fined $2,500 for unauthorised transfer of trust account funds Deposit from real estate sale contract transferred to agency operating account Funds then sent to two personal bank accounts A former Director of an East Perth real estate agency has been ordered to pay a total of almost $4,000 by the Perth Magistrates Court for unlawfully transferring funds from the agency’s trust...
Consumer Protection
Media release
17 Feb 2023
Consumers urged to be vigilant with risk of flood-damaged vehicles on the market Potential buyers advised to quiz sellers and do online vehicle history checks The vehicles may seem fine at first, but problems could arise after the sale Used vehicle buyers are being warned to carry out thorough checks with the risk of flood-damaged vehicles from the Kimberley being sold on the WA market. While the...
Consumer Protection
Media release
16 Feb 2023
$5,682 fine and costs for trading in motor vehicles without a licence 19 vehicles bought and 18 sold during an almost two year period Public urged to dob in unlicensed backyard dealers The Perth Magistrates Court has imposed a $5,000 fine on a backyard motor vehicle dealer who operated without a licence for almost two years. Indrek Veskioja of Nollamarra pleaded guilty to buying 19 vehicles and...
Consumer Protection
Media release
15 Feb 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 15 February 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 25 cents...
Consumer Protection
Media release
14 Feb 2023
Don’t disappoint loved ones this Valentine’s Day with online flowers or gifts that don’t arrive in time, or arrive in time but are not what you ordered. If you have left your shopping to the last minute, make sure to seek delivery guarantees when ordering online, so you know your flowers or gifts will arrive in time. For gifts that arrive but aren’t what was advertised online, such as flowers...
Consumer Protection
Media release
13 Feb 2023

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