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Furniture Stability From a toddler’s point of view, home looks like a big playground. They don’t recognise the dangers. The trouble is that most parents don’t recognise the dangers either. Unstable furniture can tip over when a child climbs or pulls on it. This can cause serious injuries if it...
Product safety for consumers
Portable decorative ethanol burners designed for table-top use are the subject of an interim product safety ban.
Product safety for consumers
Consumer Protection sought public comment as a part of a review of the laws covering the licensing and conduct of auctioneers in WA. Status: CLOSED 15 April 2017 Background Currently under the Auction Sales Act 1973 , auctioneer licences are issued by local Magistrates Courts with WA Police checks...
Consultations
Before you buy something, do your research and make sure you are getting the best disability good or service for your needs. This is particularly important if you are buying something that you will use for a long time or something worth a lot of money. Here are some tips to help you make an...
People with disability
Consumers can now identify how much of the food they are buying is sourced or made in Australia with the country of origin labelling system. There are two key features to look for a: kangaroo logo - which means the food is made or grown in Australia bar chart and description - which shows what...
Food
A chargeback is the reversal of a disputed transaction back to your credit or debit card account. Chargebacks are available: on credit cards; if you use the ‘credit’ option on a debit or travel card; if you select the ‘cheque’ or ‘savings’ option when paying by debit card; or for multi-network...
Refunds and returns
Introduction Tenancy laws in WA are under review as part of the Government’s family violence reform plan and community feedback is now invited. The purpose of this options paper is to seek stakeholder feedback into preferred drafting options to amend the Residential Tenancies Act 1987 so that...
Consultations
The Western Australian Products Symbol Act 1972 (the Act) authorises the use of the WA Birthmark symbol (a prescribed symbol) to distinguish and promote the sale of products made in Western Australia. A person who sells any product, the production and preparation of which is substantially carried...
Information standards
Music festivals are high-risk business ventures, susceptible to major changes or cancellations due to a unique set of planning challenges, such as inclement weather, natural disasters, venue suitability, and artist availability. When things go wrong and a festival is cancelled or does not match the...
Your consumer rights
Every week, around 20 Australian children present to an emergency department following exposure to button batteries, including ingestions and insertions. Keep products with button batteries out of sight and out of reach of small children. Button batteries are found in many common household products...
Product safety for consumers

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Publications

We want you to have a safe, happy and healthy winter. Many winter products can be unsafe if they are old, faulty or used incorrectly. Follow our safety messages and keep up-to-date on the latest...
Consumer Protection
Promotions
07 Jun 2018
The Consumer Protection Compliance and Enforcement Policy was reviewed and updated in April 2019. This policy replaces the Consumer Protection Enforcement and Prosecution Policy. Consumer Protection...
Consumer Protection
Policies
24 Dec 2019
More information about Consumer Protection activities can be found in our year in review reports and on individual cases by reading the associated media statement.
Consumer Protection
Reports
16 May 2018
Information for consumers, shops and businesses on the services offered by Consumer Protection
Consumer Protection
Flyers
16 May 2018
The Australian Government sought views on options to improve outcomes and protections for consumers who participate in the Gift card market. Status: Closed Wednesday 30 May 2018. Background In...
Consumer Protection
Consultations / public comment
31 May 2018
Summary: Consultation Draft of the Fair Trading (Pre-paid Funerals Code of Practice) Regulations 2018 The new code of conduct to start 1 March 2021 A new code of conduct has been released and will...
Consumer Protection
Guidance note
29 Sep 2020
Egg Labelling factsheet The Commonwealth Government has introduced an Information Standard under the Australian Consumer Law (ACL) for all egg producers that prescribes their obligations when...
Consumer Protection
Fact sheet
04 May 2018
What happens if a complaint is made against your business? Consumer Protection provides information to both consumers and traders to assist them in resolving marketplace disputes. Most commonly these...
Consumer Protection
Guidance note
26 Jun 2020
Small business and competition and consumer law (ACCC publications) Small business and the competition and consumer act - your rights and responsibilities Competition and consumer law - an overview...
Consumer Protection
Fact sheet
26 Apr 2018
New legislation will be coming into effect on 14 May 2018 which will require all workers performing work for reward at “domestic-type” premises, turn off all sources of electricity by opening the...
WorkSafe
Guidance note
05 Jul 2018

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Announcements

A Perth tree lopper with a dubious history of bad behaviour when dealing with consumers has been ordered by the Supreme Court to pay a total of $22,380.60 in fines and costs after being convicted on appeal of breaching consumer laws relating to unsolicited sales. Sean Robert Weinthal , who at the time of the offences was operating under the business name West Coast Trees , was fined $7,500 and...
Consumer Protection
Media release
21 Jul 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 29 cents per litre (cpl) to 135.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 22 July 2020, most branded retailers are hiking their ULP price: Coles Express hiking by up to 40 cpl up to 145.9 cpl; BP up to 144.9 cpl; Caltex...
Consumer Protection
Media release
21 Jul 2020
Major reforms are now in force which lift the red tape burden on WA charities, reducing their administration costs and resulting in more money being made available to charity recipients. The changes to WA’s Charitable Collections Act simplify the application process and reporting requirements while removing duplication of compliance for charities. Charity licences do not have an expiry date now,...
Consumer Protection
Media release
20 Jul 2020
Toppled trees and fallen branches are a regular sight around Perth following high winds and thunderstorms, meaning winter is usually a busy time for the arborist industry. Hiring a tree-lopper or a tradesperson for any job should be a hassle-free experience, which is why consumers should exercise caution and research the businesses before engaging their services. Consumer Protection received 55...
Consumer Protection
Media release
16 Jul 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 29 cents per litre (cpl) to 135.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 15 July 2020, most branded retailers are hiking their ULP price: Coles Express hiking by up to 40 cpl up to 145.9 cpl; BP up to 144.9 cpl; Caltex...
Consumer Protection
Media release
14 Jul 2020
A North Perth electrician has been ordered to pay more than $27,000 in fines and costs for a potentially lethal wiring error that caused two tradesmen to receive electric shocks at a building site near Rockingham. A criminal trial concluded at Perth Magistrates Court on 10 June 2020 when Santo Sgroi (EW105860) was found guilty of breaching WA’s electricity licensing regulations following a...
Building and Energy
Media release
13 Jul 2020
There’s very little you can’t buy with a discount voucher these days, with group buying websites offering massive discounts on everything from restaurant meals and holidays, to groceries and car services. While everyone loves getting a bargain, it pays to be cautious before buying vouchers online, especially in these tough times. As the economy gets back on its feet post COVID-19, some businesses...
Consumer Protection
Media release
09 Jul 2020
The average price of regular unleaded petrol (ULP) is set to increase by 25 cents per litre (cpl) to 131.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 8 July 2020, most branded retailers are hiking their ULP price: Coles Express hiking by 40 cpl up to 145.9 cpl; Caltex Woolworths and Caltex up to 143.9...
Consumer Protection
Media release
07 Jul 2020
Puppy scam losses in Western Australia totalling more than $28,000 were reported in June, prompting Consumer Protection to issue a new warning for consumers to be cautious when responding to advertisements on websites, trading sites and social media. A total of 18 puppy scam reports were received last month, with individual losses ranging from $150 to more than $5,000. Commissioner for Consumer...
Consumer Protection
Media release
07 Jul 2020
It’s hard to keep your wits about you following a car accident – you’re often in shock, the traffic behind you starts piling up and all you want is to get the car off the road and away from the scene. Sighting an approaching tow-truck can therefore be a great relief, but there are things you should know before a breakdown or bingle occurs to avoid being stung financially. The first tow truck on...
Consumer Protection
Media release
02 Jul 2020

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