Consumer

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The Commonwealth Government are seeking your views on the clarification, simplification and modernisation of the consumer guarantee framework Status: Open, closes Monday 23 April 2018. Background A recent review of the Australian Consumer Law (ACL) highlighted a number of benefits to Australians...
Consultations
Important electrical safety message from the Director of Energy Safety To the Proprietor Dear Sir / Madam No RCD means no second chance Residual current devices (RCDs) are the single most effective measure to prevent electrocutions, serious electrical injuries and fires. The circuit breakers and...
Residual current devices (RCDs)
When there is a disaster such as a fire, flood, storm or earthquake a vehicle can suffer various degrees of damage. If you are in the market for a second-hand vehicle you should be aware of the different obligations motor vehicle dealers, insurance companies and private sellers have to comply with...
Servicing, repair and towing
This Gas Service Logbook has been issued by the Director of Energy Safety as a means of recording information about the servicing of a consumer’s gas installation by a registered gas fitter. Use of this Gas Service Logbook for recording servicing work by a gas fitter satisfies the requirement of...
Installation and service record books
Wire bristles from barbecue brushes can cause serious throat or digestive injuries when ingested. Thousands of injuries have been reported from accidentally consuming the bristles around the world, including in Australia. The metal bristles on barbecue brushes can become loose. Be aware of bristles...
Product safety for consumers
What is the sharing economy? The sharing economy is an online marketplace run by platform operators which connects consumers with people who have goods or services to sell, hire, rent or lease. Platform operators provide administrative functions, such as facilitating payment and managing the...
Your consumer rights
Creating a safe and secure environment for your baby is important and we have collated some advice on common products and household tips to help you. The below pages and publications detail the various ways you can reduce or remove common hazards to avoid the risk of injury to your growing child...
Product safety for consumers
Between July 2017 and June 2019, the Department of Mines, Industry Regulation and Safety’s Building and Energy division coordinated Western Australia’s State-wide Cladding Audit. The audit was part of an Australia-wide initiative to check the cladding on high-risk buildings following the tragic...
Compliance and audit
What is being done nationally On 23 June 2015, the Australian Senate referred the issue of non-conforming building products to the Senate Economics Reference Committee. The Committee released its interim report ‘Safety – not a matter of good luck’ on 4 May 2016. The Senate Committee is due to hand...
Non-conforming building products
Background information Non-conforming building products (NCBPs) are products and materials that: claim to be something they are not; do not meet required standards for their intended use; or are marketed or supplied with the intent to deceive those who use them. For example a building product that...
Non-conforming building products

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Publications

Changes to pre-estimated liquidated damages From 1 January 2022, the maximum amount of pre-estimated liquidated damages that a dealer may charge is five per cent. Background to the review The...
Consumer Protection
Reports
04 Jan 2022
As part of the implementation of the remote Aboriginal communities plumbing scheme, a commitment was given that a review of the scheme would be undertaken once it had been in place for at least...
Building and Energy
Consultations / public comment
01 Aug 2019
The McGowan Government has announced improvements to the bush fire policy framework including changes to the Map of Bush Fire Prone Areas for 19 inner metropolitan local governments (from Stirling to...
Building and Energy
Fact sheet
31 Jul 2019
Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Consultations / public comment
17 Dec 2021
The Western Australia guide to standards and tolerances 2019 (the Guide) has been developed for use by builders and building owners as a convenient reference for acceptable standards of workmanship...
Building and Energy
Guide / handbook
30 Jul 2019
Updates to some of the Building Commissioner approved forms have been made in order to align with recent amendments to the Building Regulations 2012 addressing administrative matters around the...
Building and Energy
Bulletin
27 Mar 2019
The Building Amendment Regulations 2019 (the Amendment Regulations) were published in the Government Gazette on 26 March 2019. The Amendment Regulations come into effect on 1 May 2019. The Amendment...
Building and Energy
Bulletin
27 Mar 2019
Consumer Protection (CP) Western Australia’s Facebook page is managed by the CP Media team. We’re real people, not bots, so please be nice to us. By using or accessing our page, you’re agreeing to...
Consumer Protection
Information
09 Jan 2019
Your home is usually your biggest investment, so it's worth doing your research before deciding who will undertake your building project. Undertaking a few practical checks at the start can help...
Building and Energy
Fact sheet
20 Oct 2021
Propped open pool gates and faulty latches are a leading cause of drowning deaths in young children. It only takes seconds for a child to drown, so regularly check that the latch is working and never...
Building and Energy
Fact sheet
20 Dec 2018

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Announcements

Building work commenced without a building permit in place Failed to meet deadlines even after an extension was granted Mr Honeybone is no longer a registered building practitioner or contractor A former builder has been fined $4,000 for starting work without a building permit and missing contractual deadlines at a Bouvard property. The Building Services Board found that Darrell John Honeybone (...
Building and Energy
Media release
28 Feb 2022
Home indemnity insurance is compulsory for home building work valued at $20,000 or more Confirm the builder has an HII policy for your project before paying deposits HII offers financial protection for incomplete or defective work in certain situations WA’s building regulator is urging home building clients not pay deposits without seeing evidence that the builder has a home indemnity insurance (...
Building and Energy
Media release
24 Feb 2022
Furniture can look like a playground to young eyes, which is why it is so important for parents and carers to be aware of the dangers and take steps to minimise the risks. Toppling furniture and appliances kill an average of one child every year in Australia, with many others also suffering injuries, including brain damage and broken bones. Here in WA, a one-year-old girl tragically died when a...
Consumer Protection
Media release
23 Feb 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 23 February 2022), the average price of regular unleaded petrol (ULP) will increase by over 25...
Consumer Protection
Media release
22 Feb 2022
Review of association laws to look at reducing the red tape burden Advances in information and communications technology to be considered Association managers and members urged to provide their input into law update The McGowan Government is looking for feedback from members of Western Australia's 20,000 associations and not-for-profit groups with the view to modernise the current laws and reduce...
Consumer Protection
Media release
22 Feb 2022
While there are many success stories of people who’ve met through apps, websites and social media, there are also numerous tales of scam victims left heartbroken and with a financial loss. Sadly, dating and romance scams are on the rise in Australia. In WA last year, 85 victims reported losing $3 million to this type of scam, up from 72 victims losing $2.2 million dollars in 2020. Nationally,...
Consumer Protection
Media release
18 Feb 2022
68 vehicles deemed unfit for sale by automotive inspectors in 2021 Defects mostly related to tyres, windscreens and seatbelts Buyers urged to get a mechanical inspection before purchase Automotive officers from Consumer Protection prevented 68 unroadworthy motor vehicles from being sold in 2021, helping to protect buyers and other road users in WA. Random inspections are regularly carried out at...
Consumer Protection
Media release
17 Feb 2022
People looking for love online are prime targets for scammers WA victims lost almost $3 million in 2021 Check to ensure the online love interest is genuine Consumer Protection warns Western Australians looking for love could be left with a broken heart and an empty bank balance if they fail to spot the signs their online romance is the work of scammers. Would-be scammers are using a broader range...
Consumer Protection
Media release
10 Feb 2022
Now that COVID-19 rapid antigen tests (RAT) are cleared for sale in Western Australia, many consumers will be looking to get their hands on the popular product before we open our borders to the rest of the country. When demand for a product outstrips supply, this can create an opportunity for scammers and some individuals to take advantage, so we are urging shoppers to be wary and to familiarise...
Consumer Protection
Media release
03 Feb 2022
Be wary of fake door to door tradies offering cheap deals Check out the licence, if required, and credentials of tradies Charity scammers are known to target disasters to steal money from donors A precautionary warning to victims of recent bushfires in Perth and WA’s South-West that they could be targeted by travelling conmen aiming to capitalise on their misfortune. The warning also extends to...
Consumer Protection
Media release
09 Feb 2022

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