Consumer

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The Commonwealth Government are seeking your views on the clarification, simplification and modernisation of the consumer guarantee framework Status: Open, closes Monday 23 April 2018. Background A recent review of the Australian Consumer Law (ACL) highlighted a number of benefits to Australians...
Consultations
Important electrical safety message from the Director of Energy Safety To the Proprietor Dear Sir / Madam No RCD means no second chance Residual current devices (RCDs) are the single most effective measure to prevent electrocutions, serious electrical injuries and fires. The circuit breakers and...
Residual current devices (RCDs)
When there is a disaster such as a fire, flood, storm or earthquake a vehicle can suffer various degrees of damage. If you are in the market for a second-hand vehicle you should be aware of the different obligations motor vehicle dealers, insurance companies and private sellers have to comply with...
Servicing, repair and towing
This Gas Service Logbook has been issued by the Director of Energy Safety as a means of recording information about the servicing of a consumer’s gas installation by a registered gas fitter. Use of this Gas Service Logbook for recording servicing work by a gas fitter satisfies the requirement of...
Installation and service record books
Wire bristles from barbecue brushes can cause serious throat or digestive injuries when ingested. Thousands of injuries have been reported from accidentally consuming the bristles around the world, including in Australia. The metal bristles on barbecue brushes can become loose. Be aware of bristles...
Product safety for consumers
What is the sharing economy? The sharing economy is an online marketplace run by platform operators which connects consumers with people who have goods or services to sell, hire, rent or lease. Platform operators provide administrative functions, such as facilitating payment and managing the...
Your consumer rights
Creating a safe and secure environment for your baby is important and we have collated some advice on common products and household tips to help you. The below pages and publications detail the various ways you can reduce or remove common hazards to avoid the risk of injury to your growing child...
Product safety for consumers
Between July 2017 and June 2019, the Department of Mines, Industry Regulation and Safety’s Building and Energy division coordinated Western Australia’s State-wide Cladding Audit. The audit was part of an Australia-wide initiative to check the cladding on high-risk buildings following the tragic...
Compliance and audit
What is being done nationally On 23 June 2015, the Australian Senate referred the issue of non-conforming building products to the Senate Economics Reference Committee. The Committee released its interim report ‘Safety – not a matter of good luck’ on 4 May 2016. The Senate Committee is due to hand...
Non-conforming building products
Background information Non-conforming building products (NCBPs) are products and materials that: claim to be something they are not; do not meet required standards for their intended use; or are marketed or supplied with the intent to deceive those who use them. For example a building product that...
Non-conforming building products

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Publications

The department's annual report for 2017-2018 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
08 Nov 2019
Made under section 67(2A) of the Building Act 2011 (the Act), the Ministerial Order applies to all building permit applications for a Class 1 or Class 10 building or incidental structure.
Building and Energy
Bulletin
21 Nov 2018
This is a series of four posters designed to help Indigenous communities identify and avoid scams.
Scam poster for Indigenous communitites
Scam poster for Indigenous communitites, by tvanderloo
Indigenous Scam posters set - 4 posters in set. [scald=9481:...
Consumer Protection
Poster
13 Jan 2022
Will your child and your neighbours’ children be safe while your pool is under construction? Some types of pools need to be filled with water by the pool builder as part of the construction process...
Building and Energy
Fact sheet
21 Dec 2018
A concise version of the annual report that provides the reader with a snapshot of the annual report clearly articulating the value created by the department over the financial year.
Corporate
Reports
25 Oct 2018
The Building Amendment Regulations (No. 2) 2018 (the Amendment Regulations) were published in the Government Gazette on 5 October 2018. The Amendment Regulations create new regulation 31HA in the...
Building and Energy
Bulletin
05 Oct 2018
The Department of Mines, Industry Regulation and Safety (DMIRS) contacted all government departments and agencies (agencies) regarding the risk presented by combustible cladding and requested that...
Building and Energy
Reports
21 Oct 2020
The Building Services (Registration) Amendment Regulations 2018 (the Amendment Regulations) were published in the Government Gazette on Friday 21 September 2018. The Amendment Regulations can be...
Building and Energy
Bulletin
11 Nov 2021
Progress report This report is in response to recommendation 7 of the Ombudsman Western Australia (Ombudsman) report titled Investigation into ways to prevent or reduce deaths of children by drowning...
Building and Energy
Reports
18 Sep 2018
Don’t compromise on electrical safety. Always use a licensed electrical contractor when installing your swimming pool or spa to avoid the risk of electric shock.
Building and Energy
Fact sheet
19 Jul 2019

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Announcements

If you’ve been bombarded with suspicious, garbled text messages lately that mention a missed call or voicemail, you’re not alone. There’s a good chance that the messages riddled with typos have been generated by malware called FluBot, which tries to steal Android device users’ banking details and other personal information. We understand the scammers behind the malware are deliberately using bad...
Consumer Protection
Media release
26 Aug 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 167.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money.
Consumer Protection
Media release
24 Aug 2021
Entrants to Facebook competitions contacted by fake profile imitations Told they won but must provide personal and financial information to claim prize Businesses in WA’s tourism and hospitality industry targeted Entrants in Facebook competitions are being warned that they could be targeted by scammers with the devious aim of stealing personal and financial information. WA ScamNet at Consumer...
Consumer Protection
Media release
19 Aug 2021
Website listing and signboard claimed the home had reverse cycle air conditioning Home in fact had ducted evaporative air conditioning with only cooling function Fines under Australian Consumer Law for making false or misleading statements False claims about the air conditioning system of a Jindalee home for sale has resulted in an Alkimos real estate agency and its Director being ordered to pay...
Consumer Protection
Media release
18 Aug 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 167.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 18 August 2021, most branded retailers are hiking their ULP price: Coles Express hiking by up to 41 cpl up to 178.9 cpl; BP up to 177.9 cpl; 7-Eleven...
Consumer Protection
Media release
17 Aug 2021
Agency took up to five weeks to lodge bonds with the Bond Administrator Law allows lodgement within two weeks but no longer Property managers reminded to process bonds as soon as practicable Failure to lodge three tenancy bonds on time has resulted in an East Perth real estate agency being reprimanded and fined $2,500 by the State Administrative Tribunal. Tiapan Pty Ltd , trading as L.J. Hooker...
Consumer Protection
Media release
16 Aug 2021
The Building Services Board has fined a Midland builder $5,000 after he allowed a business to include his registration details on contracts for projects that he was not involved with. At its July meeting, the Board found that Nermin Nezic – who is a registered building practitioner (BP101766) and a registered building contractor (BC101476) – engaged in misleading conduct under WA’s building...
Building and Energy
Media release
12 Aug 2021
With more of us holidaying at home this year due to ongoing travel restrictions, hiring a rental vehicle can be a great way to explore our vast state. Unfortunately things don’t always go to plan, with new figures showing we received 183 complaints and 251 enquiries from consumers about the vehicle hire industry in the last two years – mostly to do with disputes over refunds and payment. Consumer...
Consumer Protection
Media release
12 Aug 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 167.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 11 August 2021, most branded retailers are hiking their ULP price: BP and Coles Express hiking by up to 39 cpl up to 178.9 cpl; 7-Eleven up to 177.9...
Consumer Protection
Media release
10 Aug 2021
Consumers make payments but goods or services not supplied Six consumers claim to be owed a total of almost $40,000 Trader has previously been prosecuted for failing to supply A second warning has been issued to consumers regarding an online Jeep parts and accessories dealer and vehicle builder who takes payments but fails to deliver the goods or services ordered either by phone or via a website...
Consumer Protection
Media release
10 Aug 2021

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