Consumer

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Ticket scalpers systematically buy large numbers of sport and entertainment event tickets with the sole aim of reselling them at a high profit above the initial purchase price. Anti-scalping laws apply to tickets to WA events that are first sold on or after 10 September 2021 and have a resale...
Your consumer rights
Gary Newcombe May 2021 - Current Gary Newcombe became Commissioner for Consumer Protection and Executive Director for Consumer Protection on Monday 24th May 2021. Gary has 40 years' experience in the Commonwealth and State public sectors and the Western Australian Parliament, primarily in the areas...
About us
Videos and presentations ABCB NCC seminar videos 2021 NCC Seminars: A2.2(4), Performance-Based Design Brief NCC 2019: Building Code of Australia update (Part 1) NCC 2019: Building Code of Australia update (Part 2) NCC 2019 Amendment 1 update View all videos via the YouTube channel Australian...
BC videos
Inflatable air lounges are a drowning risk if used on water. While some retailers selling this product may suggest they can be used on water, there may be a risk of unexpected deflation and we strongly recommend they are only used on dry land. These lounges should not be used on any water body (...
Product safety for consumers
Furniture Stability From a toddler’s point of view, home looks like a big playground. They don’t recognise the dangers. The trouble is that most parents don’t recognise the dangers either. Unstable furniture can tip over when a child climbs or pulls on it. This can cause serious injuries if it...
Product safety for consumers
Portable decorative ethanol burners designed for table-top use are the subject of an interim product safety ban.
Product safety for consumers
Status: CLOSED 15 April 2017 A review of the laws covering the licensing and conduct of auctioneers in WA was conducted in 2017 and is now complete. Review purpose The purpose of the review was to assess the Act’s relevance and appropriateness in meeting current and future consumer and industry...
Consultations
Before you buy something, do your research and make sure you are getting the best disability good or service for your needs. This is particularly important if you are buying something that you will use for a long time or something worth a lot of money. Here are some tips to help you make an...
People with disability
Consumers can now identify how much of the food they are buying is sourced or made in Australia with the country of origin labelling system. There are two key features to look for a: kangaroo logo - which means the food is made or grown in Australia bar chart and description - which shows what...
Food
A chargeback is the reversal of a disputed transaction back to your credit or debit card account. Chargebacks are available: on credit cards; if you use the ‘credit’ option on a debit or travel card; if you select the ‘cheque’ or ‘savings’ option when paying by debit card; or for multi-network...
Refunds and returns

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Publications

The department's annual report for 2017-2018 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
08 Nov 2019
Made under section 67(2A) of the Building Act 2011 (the Act), the Ministerial Order applies to all building permit applications for a Class 1 or Class 10 building or incidental structure.
Building and Energy
Bulletin
21 Nov 2018
This is a series of posters designed to help Aboriginal communities identify and avoid scams.
Scam poster for Aboriginal communitites
Scam poster for Aboriginal communitites, by tvanderloo
Aboriginal Scam posters set - 4 posters in set. [1.5MB] [scald=9481...
Consumer Protection
Poster
07 Apr 2022
Will your child and your neighbours’ children be safe while your pool is under construction? Some types of pools need to be filled with water by the pool builder as part of the construction process...
Building and Energy
Fact sheet
21 Dec 2018
A concise version of the annual report that provides the reader with a snapshot of the annual report clearly articulating the value created by the department over the financial year.
Corporate
Reports
25 Oct 2018
The Building Amendment Regulations (No. 2) 2018 (the Amendment Regulations) were published in the Government Gazette on 5 October 2018. The Amendment Regulations create new regulation 31HA in the...
Building and Energy
Bulletin
05 Oct 2018
The Department of Mines, Industry Regulation and Safety (DMIRS) contacted all government departments and agencies (agencies) regarding the risk presented by combustible cladding and requested that...
Building and Energy
Reports
21 Oct 2020
The Building Services (Registration) Amendment Regulations 2018 (the Amendment Regulations) were published in the Government Gazette on Friday 21 September 2018. The Amendment Regulations can be...
Building and Energy
Bulletin
11 Nov 2021
Progress report This report is in response to recommendation 7 of the Ombudsman Western Australia (Ombudsman) report titled Investigation into ways to prevent or reduce deaths of children by drowning...
Building and Energy
Reports
18 Sep 2018
Don’t compromise on electrical safety. Always use a licensed electrical contractor when installing your swimming pool or spa to avoid the risk of electric shock.
Building and Energy
Fact sheet
19 Jul 2019

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Announcements

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 9 February 2022), the average price of regular unleaded petrol (ULP) will increase by 25 cents...
Consumer Protection
Media release
08 Feb 2022
Child injuries and deaths are caused by falling furniture or appliances Parents and carers urged to secure items that can easily tip over Tenants have the right to fix items to walls, except for certain circumstances Western Australians are being reminded about the dangers of toppling furniture and large appliances following a recent tragedy that claimed the life of a one year old girl in Byford...
Consumer Protection
Media release
08 Feb 2022
WA ScamNet reports more than 1,000 victims lost $14.8 million last year Most money lost from investment and romance scams Highest number of scam victims was online shoppers A record number of Western Australians fell victim to scams in 2021, also losing a record amount of money. In its 2021 Year in Review Scam Report, WA ScamNet at Consumer Protection reveals that 1,041 victims, an increase of 10...
Consumer Protection
Media release
03 Feb 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 26 January 2022), the average price of regular unleaded petrol (ULP) will increase by 27 cents...
Consumer Protection
Media release
25 Jan 2022
When deciding how much to pay for a second-hand car, top of mind may be the number of kilometres the vehicle has already travelled. Your first step may be to check the vehicle’s odometer reading, however a recent court case has illustrated why investigating further could be a smart move. Late last year, a Ballajura motor vehicle repairer was fined $8,500 by the Perth Magistrate’s Court for...
Consumer Protection
Media release
20 Jan 2022
Consumer caution urged over unapproved testing kits being sold mostly online Fake websites stealing consumers’ money and failing to supply Buy only TGA-approved self-testing kits from reliable suppliers A precautionary warning for consumers to be on the look-out for dodgy sellers of COVID-19 rapid antigen test (RAT) kits now that they are cleared for sale in WA. Consumer Protection advises that...
Consumer Protection
Media release
19 Jan 2022
Mr Buckle used internet videos and microwave parts to make an electrical art appliance A man was electrocuted near Katanning after touching the device Unlicensed electrical work is illegal and dangerous The tragic electric shock death of a WA man while handling a high-voltage homemade appliance is a stark reminder of the dangers of unlicensed electrical work, the State’s energy safety regulator...
Building and Energy
Media release
18 Jan 2022
While Christmas is a time of giving, post-Christmas is when some consumers think about returning faulty or unwanted gifts. Whether a retailer will accept a returned item could depend on your reason for returning it. If a product is faulty or not fit for its intended purpose then the retailer is obliged under the Australian Consumer Law (ACL) to offer you a remedy in the form of a repair,...
Consumer Protection
Media release
13 Jan 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 12 January 2022), the average price of regular unleaded petrol (ULP) will increase by 30 cents...
Consumer Protection
Media release
11 Jan 2022
Western Australians are being reminded about the dangers of portable pools during an annual national campaign involving consumer protection agencies, product safety regulators and the Royal Life Saving Society – Australia. The ‘Don’t Duck Out, Make It SAFE’ initiative takes place each year because on average one child dies from drowning in a portable pool annually, with other kids needing...
Consumer Protection
Media release
06 Jan 2022

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