Consumer

Topics

Ticket scalpers systematically buy large numbers of sport and entertainment event tickets with the sole aim of reselling them at a high profit above the initial purchase price. Anti-scalping laws apply to tickets to WA events that are first sold on or after 10 September 2021 and have a resale...
Your consumer rights
Gary Newcombe May 2021 - Current Gary Newcombe became Commissioner for Consumer Protection and Executive Director for Consumer Protection on Monday 24th May 2021. Gary has 40 years' experience in the Commonwealth and State public sectors and the Western Australian Parliament, primarily in the areas...
About us
Videos and presentations ABCB NCC seminar videos 2021 NCC Seminars: A2.2(4), Performance-Based Design Brief NCC 2019: Building Code of Australia update (Part 1) NCC 2019: Building Code of Australia update (Part 2) NCC 2019 Amendment 1 update View all videos via the YouTube channel Australian...
BC videos
Inflatable air lounges are a drowning risk if used on water. While some retailers selling this product may suggest they can be used on water, there may be a risk of unexpected deflation and we strongly recommend they are only used on dry land. These lounges should not be used on any water body (...
Product safety for consumers
Furniture Stability From a toddler’s point of view, home looks like a big playground. They don’t recognise the dangers. The trouble is that most parents don’t recognise the dangers either. Unstable furniture can tip over when a child climbs or pulls on it. This can cause serious injuries if it...
Product safety for consumers
Portable decorative ethanol burners designed for table-top use are the subject of an interim product safety ban.
Product safety for consumers
Consumer Protection sought public comment as a part of a review of the laws covering the licensing and conduct of auctioneers in WA. Status: CLOSED 15 April 2017 Background Currently under the Auction Sales Act 1973 , auctioneer licences are issued by local Magistrates Courts with WA Police checks...
Consultations
Before you buy something, do your research and make sure you are getting the best disability good or service for your needs. This is particularly important if you are buying something that you will use for a long time or something worth a lot of money. Here are some tips to help you make an...
People with disability
Consumers can now identify how much of the food they are buying is sourced or made in Australia with the country of origin labelling system. There are two key features to look for a: kangaroo logo - which means the food is made or grown in Australia bar chart and description - which shows what...
Food
A chargeback is the reversal of a disputed transaction back to your credit or debit card account. Chargebacks are available: on credit cards; if you use the ‘credit’ option on a debit or travel card; if you select the ‘cheque’ or ‘savings’ option when paying by debit card; or for multi-network...
Refunds and returns

Pages

Publications

This consultation CLOSED on Monday 27 August 2018. New fitness code published The Fair Trading (Fitness Industry Code) Regulations 2020 (WA) (that contain the new Fitness Industry Code) were...
Consumer Protection
Consultations / public comment
16 Oct 2020
What's your bag plan?
What's your bag plan?, by Department of Water and Environment
What's your bag plan?, by Department of Water and Environment What's your bag plan? As of 1 July 2018, lightweight plastic bags are banned in Western Australia,...
Consumer Protection
Fact sheet
27 Jun 2018
Consumer Protection is concerned that some WA retailers are referring customers with warranty claims to the manufacturer when it is their responsibility under consumer law. There have been a high...
Consumer Protection
Fact sheet
21 Jun 2018
New regulations have come into effect which requires electricity to be switched off before people enter the roof space. To assist workers in notifying homeowners of the new regulations the WorkSafe...
WorkSafe
Information
05 Jul 2018
We want you to have a safe, happy and healthy winter. Many winter products can be unsafe if they are old, faulty or used incorrectly. Follow our safety messages and keep up-to-date on the latest...
Consumer Protection
Promotions
07 Jun 2018
The Consumer Protection Compliance and Enforcement Policy was reviewed and updated in October 2020. This policy replaces the Consumer Protection Enforcement and Prosecution Policy. Consumer...
Consumer Protection
Policies
23 Nov 2020
More information about Consumer Protection activities can be found in our year in review reports and on individual cases by reading the associated media statement.
Consumer Protection
Reports
16 May 2018
The Australian Government sought views on options to improve outcomes and protections for consumers who participate in the Gift card market. Status: Closed Wednesday 30 May 2018. Background In...
Consumer Protection
Consultations / public comment
31 May 2018
Summary: Consultation Draft of the Fair Trading (Pre-paid Funerals Code of Practice) Regulations 2018 The new code of conduct to start 1 March 2021 A new code of conduct has been released and will...
Consumer Protection
Guidance note
29 Sep 2020
Egg Labelling factsheet The Commonwealth Government has introduced an Information Standard under the Australian Consumer Law (ACL) for all egg producers that prescribes their obligations when...
Consumer Protection
Fact sheet
04 May 2018

Pages

Announcements

Nominations now open for 2022 awards Appeal to consumer rights’ educators and advocates, including the media Eligible individuals and organisations urged to submit a nomination The search has begun among advocates and promoters of consumer rights in WA for potential contenders, as nominations open for the 2022 Consumer Protection Awards. Nominations are invited for an individual or organisation...
Consumer Protection
Media release
04 Aug 2021
More than 3,000 Western Australians secure home buyers grant in 2020-21 Near record $6 million paid out to help people buy their first home Funds come from interest earned from the trust accounts of real estate agents A near record $6 million in Home Buyers Assistance Account (HBAA) grants were paid to first home buyers last financial year, helping more than 3,000 Western Australians to buy their...
Consumer Protection
Media release
04 Aug 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 30 cents per litre (cpl) to 169 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 4 August 2021, most branded retailers are hiking their ULP price: BP hiking by up to 41 cpl up to 179.9 cpl; Coles Express up to 178.9 cpl; Caltex...
Consumer Protection
Media release
03 Aug 2021
Consumer complaints report treatments that went wrong A wide range of issues raised, including unexpected injury, pain and scars Research required to ensure operators are experienced and professional WA consumers are urged to exercise caution when seeking beauty and cosmetic treatment services, as botched procedures can result in injury, pain and long-term scarring. From 1 January to 30 June 2021...
Consumer Protection
Media release
03 Aug 2021
Dyes used to identify grades of petrol no longer required Transitional period of up to 12 months now in place Fuel performance not affected by the changes Motorists and fuel industry participants are being advised that dyes will no longer be required in all unleaded petrol grades in Australia, a change that took effect on 1 August 2021. In 2015/16 the removal of red/orange dye from ULP and E10...
Consumer Protection
Media release
02 Aug 2021
Car trouble can strike at any time when you are out on the roads, so it’s important to be across your rights before a breakdown or an accident occurs to avoid being taken for a ride by tow truck operators. Following recent heavy rains, we heard from a number of motorists who broke down on flooded streets and allowed tow trucks to move their vehicles without ensuring a total price was included on...
Consumer Protection
Media release
29 Jul 2021
$6,600 infringement notice for failing to comply with unsolicited sales’ laws Company initially refused to refund 50% deposit after contract cancelled Consumers advised to get multiple quotes to avoid paying too much A Perth plumbing and electrical company has been issued with a $6,600 infringement notice by Consumer Protection for breaking consumer laws related to unsolicited sales and initially...
Consumer Protection
Media release
29 Jul 2021
Replacement roofs are over-represented regarding wind damage Investigation reveals inadequate tie-downs and absent building permits Building and Energy has published a re-roofing guide for home owners Following several cases where replacement roofs have dangerously lifted off in WA, the State’s building regulator is warning that suitable supports and expertise are essential when changing a roof...
Building and Energy
Media release
28 Jul 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 28 cents per litre (cpl) to 166.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 28 July 2021, most branded retailers are hiking their ULP price: Coles Express hiking by up to 42 cpl up to 178.9 cpl; BP up to 177.9 cpl; 7-Eleven...
Consumer Protection
Media release
27 Jul 2021
Websites charging for free or low cost information from government agencies Beware of vehicle checks, fuel price and super search websites Consumers urged to obtain information from the source before signing up Consumers are urged to be aware that numerous websites offering to carry out internet searches for a fee may actually be providing information from government agencies that is publicly...
Consumer Protection
Media release
27 Jul 2021

Pages

Subscribe to Topics
Subscribe to RSS - Consumer