Consumer

Topics

Inflatable air lounges

WATCH
Inflatable air lounges are a drowning risk if used on water. While some retailers selling this product may suggest they can be used on water, there may be a risk of unexpected deflation and we strongly recommend they are only used on dry land. These lounges should not be used on any water body (...
Product safety for consumers
16 Feb 2017

Tipping hazards in the home

Furniture Stability From a toddler’s point of view, home looks like a big playground. They don’t recognise the dangers. The trouble is that most parents don’t recognise the dangers either. Unstable furniture can tip over when a child climbs or pulls on it. This can cause serious injuries if it...
Product safety for consumers
18 Jan 2017

Ethanol burners (Decorative alcohol fuelled burners)

Portable decorative ethanol burners designed for table-top use are the subject of an interim product safety ban.
Product safety for consumers
20 Dec 2016

Auction sales reform

Status: CLOSED 15 April 2017 A review of the laws covering the licensing and conduct of auctioneers in WA was conducted in 2017 and is now complete. Review purpose The purpose of the review was to assess the Act’s relevance and appropriateness in meeting current and future consumer and industry...
Consultations
15 Dec 2016

Six ways to be a smart shopper

Before you buy something, do your research and make sure you are getting the best disability good or service for your needs. This is particularly important if you are buying something that you will use for a long time or something worth a lot of money. Here are some tips to help you make an...
People with disability
13 Dec 2016

Food labelling for consumers

WATCH
Consumers can now identify how much of the food they are buying is sourced or made in Australia with the country of origin labelling system. There are two key features to look for a: kangaroo logo - which means the food is made or grown in Australia bar chart and description - which shows what...
Food
22 Nov 2016

Credit card chargeback

A chargeback is the reversal of a disputed transaction back to your credit or debit card account. Chargebacks are available: on credit cards; if you use the ‘credit’ option on a debit or travel card; if you select the ‘cheque’ or ‘savings’ option when paying by debit card; or for multi-network...
Refunds and returns
08 Nov 2016

Improving the interaction between residential tenancy laws and family violence restraining orders 2016

Introduction Tenancy laws in WA are under review as part of the Government’s family violence reform plan and community feedback is now invited. The purpose of this options paper is to seek stakeholder feedback into preferred drafting options to amend the Residential Tenancies Act 1987 so that...
Consultations
26 Oct 2016

Western Australian Products Symbol Act 1972

WATCH
The Western Australian Products Symbol Act 1972 (the Act) authorises the use of the WA Birthmark symbol (a prescribed symbol) to distinguish and promote the sale of products made in Western Australia. A person who sells any product, the production and preparation of which is substantially carried...
Information standards
26 Oct 2016

Music festivals and outdoor events

Music festivals are high-risk business ventures, susceptible to major changes or cancellations due to a unique set of planning challenges, such as inclement weather, natural disasters, venue suitability, and artist availability. When things go wrong and a festival is cancelled or does not match the...
Your consumer rights
20 Oct 2016

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Publications

Changes to the map of bush fire prone areas

READ
The McGowan Government has announced improvements to the bush fire policy framework including changes to the Map of Bush Fire Prone Areas for 19 inner metropolitan local governments (from Stirling to...
Building and Energy
Fact sheet
31 Jul 2019

Stage two of proposed reforms to retirement villages legislation in Western Australia - Consultation Regulatory Impact Statement 1

READ
Update on the retirement village legislation reform process Submissions to all Consultation Regulatory Impact Statements (CRIS) are now closed. We would like to thank all stakeholders who provided...
Consumer Protection
Consultations / public comment
17 Dec 2021

Western Australia guide to standards and tolerances 2019

READ
The Western Australia guide to standards and tolerances 2019 (the Guide) has been developed for use by builders and building owners as a convenient reference for acceptable standards of workmanship...
Building and Energy
Guide / handbook
30 Jul 2019

Industry Bulletin 114 – Updated Building Commissioner approved forms issued for use under the Building Act 2011

READ
Updates to some of the Building Commissioner approved forms have been made in order to align with recent amendments to the Building Regulations 2012 addressing administrative matters around the...
Building and Energy
Bulletin
27 Mar 2019

Industry Bulletin 113 – Building Amendment Regulations 2019 for BCA 2019 and bush fire transitions

READ
The Building Amendment Regulations 2019 (the Amendment Regulations) were published in the Government Gazette on 26 March 2019. The Amendment Regulations come into effect on 1 May 2019. The Amendment...
Building and Energy
Bulletin
27 Mar 2019

Terms of use for Consumer Protection's Facebook page

Consumer Protection (CP) Western Australia’s Facebook page is managed by the CP Media team. We’re real people, not bots, so please be nice to us. By using or accessing our page, you’re agreeing to...
Consumer Protection
Information
09 Jan 2019

Helpful checks when choosing a building service provider

READ
Your home is usually your biggest investment, so it's worth doing your research before deciding who will undertake your building project. Undertaking a few practical checks at the start can help...
Building and Energy
Fact sheet
20 Oct 2021

Do not pin the gate open

READ
Propped open pool gates and faulty latches are a leading cause of drowning deaths in young children. It only takes seconds for a child to drown, so regularly check that the latch is working and never...
Building and Energy
Fact sheet
20 Dec 2018

Annual Report 2017- 2018

The department's annual report for 2017-2018 presents information on its statutory compliance, financial, non-financial and operational performance, in accordance with the requirements of the...
Corporate
Reports
08 Nov 2019

Industry Bulletin 108 - Ministerial Order: Exemption from requirement for owner signature on building permit applications extended indefinitely

READ
Made under section 67(2A) of the Building Act 2011 (the Act), the Ministerial Order applies to all building permit applications for a Class 1 or Class 10 building or incidental structure.
Building and Energy
Bulletin
21 Nov 2018

Pages

Announcements

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 11 January 2023), the average price of regular unleaded petrol (ULP) will increase by over 23 cents per litre...
Consumer Protection
Media release
10 Jan 2023

Make sure flood donations go to official charities, not scammers

Kimberley flood donors urged to verify that charities are genuine Scammers may set up fake charities on social media and fundraising sites Advice to only donate to licensed charities and do an online check Generous Western Australians wanting to donate to victims of the Kimberley floods are being warned to watch out for scammers who often exploit these events by setting up fake charities. While...
Consumer Protection
Media release
10 Jan 2023

WA consumer complaints about used vehicle defects skyrocket

Strong demand results in 730% increase in complaints over five years Delivery delays for new models and sale of flood-affected used vehicles blamed Consumer Protection recovered $6 million for vehicle buyers in the past two years The number of consumer complaints relating to the sale of defective second-hand motor vehicles in WA has skyrocketed, increasing 730% over the past five years and...
Consumer Protection
Media release
10 Jan 2023

Inflated ticket holders at risk of being refused entry to UFC event

Inflated UFC tickets contravening WA’s anti-ticket scalping laws may be cancelled Risk of refused entry to fans with tickets sold for more than ten per cent mark-up Advice for ticket holders who have purchased from unauthorised resellers Consumer Protection is again warning consumers who may have purchased inflated tickets from unauthorised resellers to the upcoming Ultimate Fighting Championship...
Consumer Protection
Media release
09 Jan 2023

Commissioner's Blog: Safety advice for kids' Christmas gifts

With Christmas over for another year, many children are happily enjoying their new gifts. While it is always exciting for children to receive fun gifts to play with, they may pose some safety risks, so it is a timely reminder for parents to be aware of key safety issues with some products. Button or coin batteries are found in many toys and novelty gifts that produce light and sound effects, but...
Consumer Protection
Media release
05 Jan 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. Over the past few weeks, the pattern of petrol pricing by the major fuel companies shows a full return to weekly price cycles. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am...
Consumer Protection
Media release
03 Jan 2023

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 28 December 2022), the average price of regular unleaded petrol (ULP) will increase by 23 cents...
Consumer Protection
Media release
27 Dec 2022

Failing to honour licence condition results in fine for vehicle repairer (Shaun Bland)

Repairer ordered by SAT to pay total of $4,676 in fines and costs Failed to provide a police clearance as required by certificate condition Also failed to advise changes of address as required by law Failing to comply with a condition attached to his certificate has resulted in a $3,000 fine and a reprimand for a Perth motor vehicle repairer. The fine was imposed by the State Administrative...
Consumer Protection
Media release
23 Dec 2022

Fine for unlicensed mobile vehicle repair work (Victor Wright / Ellenbrook Auto Services / Wrights Mobile Mechanical)

Unlicensed motor vehicle repairer to pay $2,000 fine and $566 in costs Repairer advertised services via Facebook and a website Consumers urged to do licence checks before engaging repairers An Ellenbrook motor vehicle repairer has been fined $2,000 by the Perth Magistrates Court for carrying out mobile mechanical repairs without a licence. Victor James Wright was also ordered to pay costs of $566...
Consumer Protection
Media release
23 Dec 2022

Commissoner's Blog: Unwrap eRideable rules before gifting one

Electric scooters, skateboards and hoverboards will no doubt appear under many Christmas trees this year, however there’s a very good reason why families should avoid buying eRideables as gifts for their children this festive season. While they may be an increasingly popular and fun way to get around, the reality is that eRideables are not toys and they are capable of causing very serious...
Consumer Protection
Media release
22 Dec 2022

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