Debt collector

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Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Read our publication Your guide to Consumer Protection for further information. The information on this website can help you with answer a question about: housing and...
About us
Fees and forms for debt collectors licensing. Forms Debt collectors licensing forms application forms (for an individual or company) renewal forms (for an individual or company) transfer form request for a duplicate licence Fees The fees listed below were correct as at 1 July 2019. Fees are subject...
Becoming a debt collector
Fees and forms You will find the relevant fees and forms in each licensing area: Property industries Motor vehicle industries Employment agents Debt collectors Mutual recognition Payment of fees You can pay for your licence at our Department's Cannington office or any of our regional offices...
Occupations requiring licensing
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
The Parliamentary Counsel's Office publishes all Western Australian legislation. You can seach and download Acts and Regulations in PDF or Word format. You can download a document with a list of Acts by administering portfolios .
About us
Businesses and people working in certain industries must be licensed or registered with Consumer Protection. Abbreviations shown in brackets below represent the code for the type of licence. Motor vehicle industry Dealers (MD) Repairers (MR) Repair businesses (MRB) Salespeople (MS) Yard managers (...
Tradespeople
It is unlawful to use physical force, coerce or unduly harass someone about the supply of, or payment for, goods or services. Undue harassment means unnecessary or excessive contact or communication with a person, to the point where that person feels intimidated, tired or demoralised. Coercion...
Sales practices
When the debt relates to the provision of a financial service e.g. debts relating to credit card accounts, loans, finance provided by a finance company or fees for the provision of financial advice, the ASIC is responsible for dealing with misconduct associated with debt collection activity. When...
Complaints

Pages

Publications

A reference manual for debt collectors about trust accounts.
Consumer Protection
Guide / handbook
25 Apr 2014
Paying proper attention to customer complaints is an essential part of a well-managed business operation. In fact, complaints can improve your efficiency and profitability. Why have a complaint...
Consumer Protection
Guide / handbook
08 Sep 2017
Application for Transfer of a Debt Collector's Licence (Form 6) Should you require assistance with completing this form please contact Licensing by telephone on 1300 304 064 (within Australia) or...
Consumer Protection
Form – application
01 Jul 2018
Should you require assistance with completing this form please contact Licensing by telephone on 1300 304 064 (within Australia) or email . Applications for renewal of a debt collector’s licence by...
Consumer Protection
Form – application
29 Jun 2018
Application for a debt collector’s licence by an individual or company. Should you require assistance with completing this form please contact Licensing by telephone on 1300 304 064 (within Australia...
Consumer Protection
Form – application
26 Mar 2020

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