Home buyer / owner

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A buyer’s agent provides a service directly to consumers looking to buy real estate. Buyer’s agents offer a number of different services, ranging from researching a single property to undertaking a complete search of available property, even evaluating and then negotiating the purchase of property...
Buying a property
The Consumer Protection Division sought the views of the community as part of a review of laws that regulate retirement villages in Western Australia. Status: Closed Monday, 28 July 2014. All those interested in this area were urged to read the consultation paper and put in a submission by the...
Consultations
What is carbon monoxide? Carbon monoxide is a colourless, odourless, poisonous gas which may be produced by faulty, poorly maintained or misused gas appliances. You may not know you have been exposed to potentially fatal levels of carbon monoxide until the symptoms of poisoning become severe...
Gas appliances
If you are thinking of renting out a granny flat it is important to understand which tenancy laws may apply as this will determine both your rights and your responsibilities. In Western Australia, a person renting a granny flat could be a tenant under the Residential Tenancies Act 1987 or a lodger...
Types of rental accommodation
Consumer Protection was seeking the views of the community as part of a review of laws that regulate residential parks in Western Australia. Status: Closed Closed: 12 September 2014 UPDATE: 2016 Final report - DRIS Background The purpose of this review was to assess the effectiveness of the...
Consultations
Portable pools can pose a safety risk, especially for children under the age of five. Even in a small portable pool with very little water, it only takes seconds for a child to drown. Inflatable and portable pools can present a danger as they are not usually fenced and may not be completely emptied...
Home safety
Owning and managing strata titled property in Western Australia Strata title is an increasingly popular form of ownership and currently accounts for over one-third of all forms of titles registered in Western Australia. Some strata owners self-manage their property while others employ the services...
Buying a property
RCDs Lessors must have two RCDs installed on the switchboard at their rental premises before it can be leased. Energy Safety has more detailed information about RCDs. Smoke Alarms In the case of a fire, toxic smoke, rather than heat and flames, is the most immediate threat to life. As many fires...
Security, safety, maintenance and entry rights
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon John R. Quigley LLB JP MLA, Minister for Commerce, are available from the Government Media Office page . Media statements issued by the Hon Bill Johnston MLA, Minister for...
About us
Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources

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Publications

The following is a guide for home owners who may have concerns about the stability of the plasterboard ceilings within their home.
Building and Energy
Fact sheet
11 May 2017
Buying a property to rent out is a popular form of long-term investment in Australia. Before deciding to take on a rental property you should consider its value, how much it can earn, the cost of...
Consumer Protection
Fact sheet
07 Sep 2017
Before you buy a home, it is recommended that you have a timber pest inspection report. The following information explains the law but does not substitute the legislation. You should get expert or...
Consumer Protection
Fact sheet
15 Aug 2018
In July 2016 asbestos was found in composite roof panels at the new Perth Children’s Hospital. The roof panels were imported from China and classified as “asbestos free”, but testing by a National...
WorkSafe
Alert
26 Jul 2018
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016
Building and Energy
Fact sheet
26 Apr 2016
Make sure you use a licensed gas fitter whenever you have gasfitting work done. Is your gasfitter licensed? Make sure you use a licensed gas fitter whenever you have gasfitting work done. In Western...
Building and Energy
Brochure
13 Aug 2019
This brochure provides general information about buying and selling property by way of offer and acceptance. Scope of this publication This publication provides general information and explains the...
Consumer Protection
Brochure
01 Dec 2016
Please use one of the online forms listed below to complete and print the form/s. If you are unable to use the online system then you can download and complete the pdf form on this page. Lodgement of...
Consumer Protection
Form – application
01 Jul 2019

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Announcements

A Perth building company has been found to be negligent and fined $5,000 by the Building Services Board for winning a contract to renovate a chocolate store in Fremantle, but then failing to carry out or supervise the work. Ferhan Developments Pty Ltd (BC102155) of Queens Park and its sole director Chrishan Fernando won a $236,158 tender and were issued a building permit by the City of Fremantle...
Building and Energy
Media release
23 Jul 2019
A major Australian building company and its nominated supervisor have been fined a total of $32,000 after significant roof defects were discovered at two Perth homes. The State Administrative Tribunal (SAT) found that BGC Residential Pty Ltd (BC9769) and Thomas Edmund Starkey (BP14002) breached building registration laws by not properly managing and supervising a building service. In 2016, a...
Building and Energy
Media release
01 Jul 2019
Home owners can be reassured that WA’s building regulator is taking action on standards, compliance and dispute resolution across the industry, according to retiring Building Commissioner Ken Bowron. Mr Bowron leaves Building and Energy (formerly the Building Commission and Energy Safety ) today after 10 years, including 18 months at the helm of the combined division within the Department of...
Building and Energy
Media release
14 Jun 2019
A Perth business that failed to provide documents to State Government electrical safety inspectors has been fined $25,000 on appeal after the Supreme Court ruled that the original $3,000 penalty was manifestly inadequate. Jason Aaron Nominees Pty Ltd , based in Willetton, was resentenced for breaching the Energy Coordination Act by not providing records requested by Energy Safety (now Building...
Building and Energy
Media release
04 Jun 2019
Properties for sale or rent Under the Electricity Regulations 1947 all residential premises sold, rented or hired must have all socket outlets and lighting final sub-circuits protected by at least 2 RCDs. It is also essential to ensure that there are no more than 3 final sub-circuits per RCD and the lighting circuits (if 2 or more) are separated over the RCDs. Further details appear in the...
Building and Energy
Department News
27 May 2019
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david_hillyard_sq.jpg, by sroberts
With Commissioner for Consumer Protection David Hillyard WA has the worst rates of family and domestic violence in Australia and the number of incidents is unfortunately increasing. Family violence affects people from all walks of life making it everyone’s business and all of us have a part to play in preventing it. Changes to WA’s tenancy laws have now come...
Consumer Protection
Department News
18 Apr 2019
The Department of Mines, Industry Regulation and Safety (DMIRS) is conducting a stakeholder satisfaction survey to invite feedback on our services and our role as a regulator. The results will help DMIRS focus on business areas and services that need performance improvements. If you subscribe to a DMIRS email newsletter or subscriber news service, you may be contacted by email and invited to take...
Consumer Protection
Department News
29 Apr 2019
david_hillyard_sq.jpg
david_hillyard_sq.jpg, by sroberts
WITH COMMISSIONER FOR CONSUMER PROTECTION, DAVID HILLYARD Following a recent ceiling collapse at a Thornlie property, home owners are reminded to act promptly on warning signs of ceiling stress. A ceiling collapse can cause serious injury to anyone present at the time of collapse and it can also cause extensive damage to a room’s contents and structure...
Building and Energy
Department News
03 Apr 2019
Now summer is officially over, our attention may soon turn to gas heaters and other gas appliances in the home. A recent safety alert affecting four popular gas heaters is a timely reminder that any gas equipment should be used and maintained correctly to avoid potentially dangerous consequences. Along with our colleagues at Building and Energy (formerly Energy Safety ), Consumer Protection is...
Consumer Protection
Media release
14 Mar 2019
Moving house is an activity guaranteed to set the stress levels soaring, so it helps to know how to avoid potential nasty surprises when engaging the services of a furniture removalist. Whether you’re moving down the street or across the country, it is a time-consuming and often expensive exercise dreaded by most. A moving ‘to-do’ list can seem endless. Not only do you need to find a new place to...
Consumer Protection
Media release
07 Mar 2019

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