Home buyer / owner

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A buyer’s agent provides a service directly to consumers looking to buy real estate. Buyer’s agents offer a number of different services, ranging from researching a single property to undertaking a complete search of available property, even evaluating and then negotiating the purchase of property...
Buying a property
The Consumer Protection Division sought the views of the community as part of a review of laws that regulate retirement villages in Western Australia. Status: Closed Monday, 28 July 2014. All those interested in this area were urged to read the consultation paper and put in a submission by the...
Consultations
What is carbon monoxide? Carbon monoxide is a colourless, odourless, poisonous gas which may be produced by faulty, poorly maintained or misused gas appliances. You may not know you have been exposed to potentially fatal levels of carbon monoxide until the symptoms of poisoning become severe...
Gas appliances
If you are thinking of renting out a granny flat it is important to understand which tenancy laws may apply as this will determine both your rights and your responsibilities. In Western Australia, a person renting a granny flat could be a tenant under the Residential Tenancies Act 1987 or a lodger...
Types of rental accommodation
Consumer Protection was seeking the views of the community as part of a review of laws that regulate residential parks in Western Australia. Status: Closed Closed: 12 September 2014 UPDATE: 2016 Final report - DRIS Background The purpose of this review was to assess the effectiveness of the...
Consultations
Portable pools can pose a safety risk, especially for children under the age of five. Even in a small portable pool with very little water, it only takes seconds for a child to drown. Inflatable and portable pools can present a danger as they are not usually fenced and may not be completely emptied...
Home safety
Owning and managing strata titled property in Western Australia Strata title is an increasingly popular form of ownership and currently accounts for over one-third of all forms of titles registered in Western Australia. Some strata owners self-manage their property while others employ the services...
Buying a property
RCDs Lessors must have two RCDs installed on the switchboard at their rental premises before it can be leased. Energy Safety has more detailed information about RCDs. Smoke Alarms In the case of a fire, toxic smoke, rather than heat and flames, is the most immediate threat to life. As many fires...
Security, safety, maintenance and entry rights
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon John R. Quigley LLB JP MLA, Minister for Commerce, are available from the Government Media Office page . Media statements issued by the Hon Bill Johnston MLA, Minister for...
About us
Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources

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Publications

While apartment living has many advantages, the fire at the Grenfell Tower in London and other fire events in Australia and around the world have highlighted the importance of fire safety in high-...
Building and Energy
Fact sheet
03 Oct 2017
Conciliation is a process whereby parties, with the help of a conciliator, meet to identify issues, develop solutions to the problem and explore ways to reach an agreement. This publication is a...
Building and Energy
Information
05 Feb 2019
The following is a guide for home owners who may have concerns about the stability of the plasterboard ceilings within their home.
Building and Energy
Fact sheet
11 May 2017
Publication last updated 17 July 2020 Buying a property to rent out is a popular form of long-term investment in Australia. Before deciding to take on a rental property you should consider its value...
Consumer Protection
Fact sheet
17 Jul 2020
Before you buy a home, it is recommended that you have a timber pest inspection report. The following information explains the law but does not substitute the legislation. You should get expert or...
Consumer Protection
Fact sheet
15 Aug 2018
In July 2016 asbestos was found in composite roof panels at the new Perth Children’s Hospital. The roof panels were imported from China and classified as “asbestos free”, but testing by a National...
WorkSafe
Alert
21 Sep 2020
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016
Building and Energy
Fact sheet
26 Apr 2016
Make sure you use a licensed gas fitter whenever you have gasfitting work done. Is your gasfitter licensed? Make sure you use a licensed gas fitter whenever you have gasfitting work done. In Western...
Building and Energy
Brochure
13 Aug 2019

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Announcements

A Perth building surveying company and its two directors have been fined a total of $35,000 for negligence after signing off on three buildings that failed to meet fire safety requirements. Applecross-based registered building surveying contractor Resolve Group Pty Ltd (BSC31) and registered building surveying practitioners Scott Michael Roberts (BSP244) and Kieran James Hunt (BSP2224) were the...
Building and Energy
Media release
05 Nov 2019
Local governments are continuing to take action to address the number of overdue inspections of private pool safety barriers but there is still room for improvement, the Building Commissioner has reported. WA local governments are required to inspect the safety barriers of private pools in their districts at least every four years to ensure they are compliant and continue to be effective in...
Building and Energy
Media release
21 Oct 2019
Western Australia’s electrical safety regulator has concluded its investigation into the electrical accident that seriously injured a 12-year-old girl at a property in Beldon in March 2018. In a report released today, Building and Energy (formerly Energy Safety ) outlined the findings of its investigation into the cause of the accident. The investigation included on-site inspections and testing...
Building and Energy
Media release
27 Sep 2019
Building and Energy is inviting Western Australians to share their views on ways to improve the efficiency and effectiveness of home building approval processes. A public consultation launched today is seeking input from property owners, the building industry, local government and other stakeholders with an interest in home construction. Under WA’s current home building approval processes, a...
Building and Energy
Media release
12 Sep 2019
A Rivervale builder has been fined $1,000 for misleading conduct after understating a project’s value by two-thirds on insurance documents and a building permit application. Matteo Daqui (BC/BP 9459) was contracted to provide roofing, renovation and painting services at a Leeming home in June 2018. The final account for all the work was $106,718. However, an investigation by Building and Energy...
Building and Energy
Media release
11 Sep 2019
A Perth registered builder has had to pay almost $83,000 in penalties and has also received a caution for unauthorised work and building defects at a Swanbourne property. At its August 2019 meeting, the Building Services Board found that Theodoros Sartzidis (BP/BC12815) had been negligent under WA’s building registration laws after he carried out work that differed from approved plans and without...
Building and Energy
Media release
11 Sep 2019
The Building Services Board has fined Wangara building surveying contractor Constructive Building Consultants Pty Ltd (BSC2033) $2,500 and building surveyor Caillam Walter Bruyn (BSP2164) $1,000 after they signed off on a Toodyay community facility that did not meet construction requirements. In 2016, the Shire of Toodyay received a certificate of construction compliance for the newly built...
Building and Energy
Media release
29 Aug 2019
Major WA builder Dale Alcock Homes Pty Ltd (BC7309) and its nominated supervisor Dale Andrew Alcock (BP7184) have been fined a total of $10,000 in relation to a defective concrete slab that ultimately led to a decision to demolish and reconstruct a Woodvale house. The Building Services Board fined the company and Mr Alcock $5,000 each under WA’s building registration laws for failing to properly...
Building and Energy
Media release
28 Aug 2019
The Building Services Board has fined a South West builder $5,000 for negligent conduct after he was named on a building permit to construct a house in Yarloop, but allowed an unregistered third party to do the work. Michael Kenneth Cheeseman (BC101905, BP14081), a registered building contractor and building practitioner from Boyanup, was listed on the building permit and contract for the $83,000...
Building and Energy
Media release
21 Aug 2019
A Perth window company and its director have been fined a total of $65,000 for not complying with a Building Commissioner’s order to fix incorrect glass installed at a Mandurah home. Malaga-based Barrowman Holdings Pty Ltd , trading as Perth Window and Door Replacement Company , was contracted to supply and install tinted double-glazed windows and doors at the property at a cost of more than $19,...
Building and Energy
Media release
31 Jul 2019

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