Home buyer / owner

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Consumer Protection was seeking the views of the community and industry in regards to proposed reforms to the regulation of fees for settlement agents and land valuers. Status: Closed 31 July 2014 We urge all those interested in this area to read the consultation paper and put in a submission by...
Consultations
The Property Industry Advisory Committee (PIAC) provides advice to the Minister and Commissioner for Consumer Protection on the regulation of licensed property occupations in Western Australia. In addition, the Committee also advises the Minister and Commissioner on the provision of education,...
Committees and boards
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Read our publication Your guide to Consumer Protection for further information. The information on this website can help you with answer a question about: housing and...
About us
Search for a licensed car repairer, real estate agent, settlement agent, land valuer, car dealer, employment agent, or debt collector. You can see if your favourite electrician , gasfitter , or plumber is licensed, or contact Building and Energy to find a registered building service provider. Don't...
Licence and registration search
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
If the tenant/s receive proper notice to end an agreement but refuse to leave, the lessor can seek a court order to end the agreement and take possession of the premises. The order can be enforced with a warrant authorising a bailiff to evict them. If the Magistrates Court makes an order that the...
When a tenancy ends
Property investment promoters, or spruikers, invite people to their ‘wealth creation’ seminars, often for free, with the promise of investment tips or opportunities. They typically promote a property investment system or market a specific property development. The seminars are often promoted...
Buying a property
Off-the-plan sales contracts are agreements where a developer promises to deliver a parcel of land, a house and land package or a strata property to a buyer at an agreed price at a future date, subject to the developer obtaining all necessary approvals in respect of the development from the...
Buying a property
Selling through an agent Real estate agents contracted by the seller must act on behalf of the seller but are obliged to act responsibly and ethically to the buyer as well. Anyone in the business of buying, selling or leasing property on behalf of another person must either: hold a real estate...
Selling a property
You can sell your own property yourself or contact a qualified agent to handle the sale for you. If you choose to use an agent they will recommend a method of sale based on the: type and location of your property market conditions your timeframe and personal preference The agent should support...
Selling a property

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Publications

This brochure provides general information about buying and selling property by way of offer and acceptance. Scope of this publication This publication provides general information and explains the...
Consumer Protection
Brochure
01 Dec 2016
Please use one of the online forms listed below to complete and print the form/s. If you are unable to use the online system then you can download and complete the pdf form on this page. Lodgement of...
Consumer Protection
Form – application
01 Jul 2019
The Home Buyers Assistance Account assists people to purchase their first home in Western Australia. Eligible applicants receive a grant of up to $2,000 to reimburse some of the expenses associated...
Consumer Protection
Form – application
02 Jan 2020
Housing needs change with time. If you are over 55 or thereabouts, you may be considering changes to your housing that better meet your finances, lifestyle or present and future needs. You can view...
Consumer Protection
Guide / handbook
24 Jul 2018
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
15 Jan 2020
The information on this fact sheet is available on the following pages: Property investment seminars Rent to buy a property Off the plan property contracts This fact sheet contains only general...
Consumer Protection
Fact sheet
01 Sep 2017
The information for tenant sheet provides a brief outline of the rights and responsibilities of the tenant and lessor under the Residentail Tenancies Act. There are two types of information sheet -...
Consumer Protection
Form – agreement
12 Nov 2015
Consumer Protection
Fact sheet
28 May 2014
This advisory letter is issued by the electrical contractor or electrician to the owner or occupier to inform them that unenclosed joints were found and remedial work is to be carried out.
Building and Energy
Advisory note
14 May 2020
This is what an electrical safety certificate looks like. You should receive one from your electrical contractor within 28 days of the electrical work (other than repairs) being done.
Information
02 May 2014

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Announcements

david_hillyard_sq.jpg
david_hillyard_sq.jpg, by sroberts
WITH COMMISSIONER FOR CONSUMER PROTECTION, DAVID HILLYARD Following a recent ceiling collapse at a Thornlie property, home owners are reminded to act promptly on warning signs of ceiling stress. A ceiling collapse can cause serious injury to anyone present at the time of collapse and it can also cause extensive damage to a room’s contents and structure...
Building and Energy
Department News
03 Apr 2019
Now summer is officially over, our attention may soon turn to gas heaters and other gas appliances in the home. A recent safety alert affecting four popular gas heaters is a timely reminder that any gas equipment should be used and maintained correctly to avoid potentially dangerous consequences. Along with our colleagues at Building and Energy (formerly Energy Safety ), Consumer Protection is...
Consumer Protection
Media release
14 Mar 2019
Moving house is an activity guaranteed to set the stress levels soaring, so it helps to know how to avoid potential nasty surprises when engaging the services of a furniture removalist. Whether you’re moving down the street or across the country, it is a time-consuming and often expensive exercise dreaded by most. A moving ‘to-do’ list can seem endless. Not only do you need to find a new place to...
Consumer Protection
Media release
07 Mar 2019
WA home owners are being warned by Consumer Protection and Building and Energy not to deal with roof repair conmen who have approached three consumers, with one handing over $7,000 for work that wasn’t carried out. One of the consumers was approached at his home by three men in a white ute wearing fluoro shirts who told him that his roof and gutters needed urgent repairs. The dodgy door knockers...
Building and Energy
Media release
21 Mar 2019
A national safety alert has been issued for four open-flued gas heaters that, under certain circumstances, may produce too much carbon monoxide – potentially causing serious health risks to users. Building and Energy (formerly Energy Safety ) is urging owners of these gas heaters to stop using them immediately. The safety alert applies to: Regency i31 (purchased after 1 January 2010) supplied by...
Building and Energy
Media release
12 Mar 2019
Building and Energy is alerting owners and occupiers of properties with swimming or spa pools about the significant risks of propping open a pool gate. Statistics show that drowning is the leading cause of accidental death in children under five years of age, with many such tragedies occurring in domestic pools. Building laws in Western Australia require swimming and spa pools with water more...
Building and Energy
Media release
17 Jan 2019
The Department of Mines, Industry Regulation and Safety’s inaugural Annual Report, tabled in Parliament on 19 September 2018, is now available on the website . The 2017-18 report highlights the department’s key achievements and financial performance for the last financial year and showcases what we do for the community of Western Australia. The report also includes independently audited reports...
Corporate
Department News
25 Oct 2018
The McGowan Government will this week introduce a Bill into State Parliament to provide greater protections for long-stay tenants at residential parks in Western Australia. The Residential Parks (Long-stay Tenants) Bill 2018 will ensure fairer dealings and security of contract between park operators and their long-stay tenants. Key reforms include: Limiting the termination of fixed-term...
Consumer Protection
Media release
16 Oct 2018
With a new season underway, the State’s energy safety regulator is urging home and business owners to do a simple check of their residual current devices (RCDs) – the compulsory life-saving switches that protect against electrocution. RCDs instantly stop the electricity supply when they detect a fault, such as when a person receives an electric shock. The rapid response is designed to protect...
Building and Energy
Media release
26 Sep 2018
In the wake of a sudden ceiling collapse at a Thornlie property last week, home owners are reminded to act promptly on warning signs of ceiling stress. The Department of Mines, Industry Regulation and Safety has published a handy guide for home owners about signs of instability in interior gypsum plasterboard ceilings and what action can be taken. “A collapsed ceiling can cause serious injury, as...
Building and Energy
Media release
29 Aug 2018

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