Home buyer / owner

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Portable pools can pose a safety risk, especially for children under the age of five. Even in a small portable pool with very little water, it only takes seconds for a child to drown. Inflatable and portable pools can present a danger as they are not usually fenced and may not be completely emptied...
Home safety
Owning and managing strata titled property in Western Australia Strata title is an increasingly popular form of ownership and currently accounts for over one-third of all forms of titles registered in Western Australia. Some strata owners self-manage their property while others employ the services...
Buying a property
RCDs Lessors must have two RCDs installed on the switchboard at their rental premises before it can be leased. Energy Safety has more detailed information about RCDs. Smoke Alarms In the case of a fire, toxic smoke, rather than heat and flames, is the most immediate threat to life. As many fires...
Security, safety, maintenance and entry rights
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon Sue Ellery MLC , Minister for Finance; Commerce; Women's Interests, Leader of the Government in the Legislative Council, are available from the Government Media Office page ...
About us
Consumer Protection provides a variety of online resources: Online complaint form – use this form for property related disputes and complaints regarding goods or services purchased in or from Western Australia WA ScamNet – profiles the most prevalent scams targeting Western Australians and provides...
Online resources
Consumer Protection was seeking the views of the community and industry in regards to proposed reforms to the regulation of fees for settlement agents and land valuers. Status: Closed 31 July 2014 We urge all those interested in this area to read the consultation paper and put in a submission by...
Consultations
The Property Industry Advisory Committee (PIAC) provides advice to the Minister and Commissioner for Consumer Protection on the regulation of licensed property occupations in Western Australia. In addition, the Committee also advises the Minister and Commissioner on the provision of education,...
Committees and boards
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. For individual advice you can contact us . The information on this website can help you with answer a question about: housing and accommodation shopping (consumers) and fair...
About us
Note: This page is best viewed in landscape mode when using a mobile device. Search for a licensed car repairer, real estate agent, settlement agent, land valuer, car dealer, employment agent, or debt collector. You can find if an electrician , gasfitter , or plumber is licensed, or contact...
Licence and registration search
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection

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Publications

Make sure you use a licensed gas fitter whenever you have gasfitting work done. Is your gasfitter licensed? Make sure you use a licensed gas fitter whenever you have gasfitting work done. In Western...
Building and Energy
Brochure
13 Aug 2019
This brochure provides general information about buying and selling property by way of offer and acceptance. Scope of this publication This publication provides general information and explains the...
Consumer Protection
Brochure
04 Nov 2021
Please use one of the online forms listed below to complete and print the form/s. If you are unable to use the online system then you can download and complete the pdf form on this page. Lodgement of...
Consumer Protection
Form – application
21 Jul 2023
The Home Buyers Assistance Account assists people to purchase their first home in Western Australia. Eligible applicants receive a grant of up to $2,000 to reimburse some of the expenses associated...
Consumer Protection
Form – application
17 Mar 2022
Housing needs change with time. If you are over 55 or thereabouts, you may be considering changes to your housing that better meet your finances, lifestyle or present and future needs. You can view...
Consumer Protection
Guide / handbook
07 Feb 2024
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
15 Jan 2020
The information on this fact sheet is available on the following pages: Property investment seminars Rent to buy a property Off the plan property contracts This fact sheet contains only general...
Consumer Protection
Fact sheet
01 Sep 2017
The information for tenant sheet provides a brief outline of the rights and responsibilities of the tenant and lessor under the Residentail Tenancies Act. There are two types of information sheet -...
Consumer Protection
Form – agreement
12 Nov 2015
Consumer Protection
Fact sheet
28 May 2014
This advisory letter is issued by the electrical contractor or electrician to the owner or occupier to inform them that unenclosed joints were found and remedial work is to be carried out.
Building and Energy
Advisory note
14 May 2020

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Announcements

The Building Services Board has cautioned a local government building surveyor for failing to ensure that adequate information was included in the certification of work at a Bicton property. The Board found that Modesto Giancaspro (BSP190) was negligent or incompetent while carrying out building surveying work when he signed a certificate of building compliance (CBC) issued by the City of...
Building and Energy
Media release
22 Mar 2021
Consumer Protection intelligence prompts warnings about rogue tree-loppers Home owners are urged to be cautious and know their rights Recent prosecutions and warnings are helping to protect consumers Consumer Protection is urging home owners to carefully choose their tree-loppers following reports of unscrupulous operators offering their services in Perth. During the 2019-20 financial year,...
Building and Energy / Consumer Protection
Media release
18 Mar 2021
The Building Services Board has fined a building surveyor $1,000 for misleading the Shire of Toodyay by knowingly signing a certificate with the wrong building classification. Daniel Ross Smee (BSP293) provided a certificate of building compliance (CBC) in March 2019 for additions and alterations to a Julimar property, including a bedroom, games room and sunroom. The Board was told that Mr Smee’s...
Building and Energy
Media release
18 Feb 2021
We like to think our homes are a safe space for our families, but sometimes the biggest dangers are lurking where you might least expect them. Tragically, free-hanging cords from window coverings like curtains and blinds have been responsible for the deaths and injuries of many Australian children, including a two-year-old girl who died after being strangled by a blind cord at her Queensland home...
Consumer Protection
Media release
11 Feb 2021
Creating ‘one big happy family’ might be the dream when it comes to multigenerational living, but in reality there’s a lot to weigh-up before entering into a granny flat arrangement. If you’re wondering where you’ll spend your twilight years, a granny flat interest in your adult child’s home might seem like a win-win – you can downsize to a smaller property, while being on-hand to provide and...
Consumer Protection
Media release
04 Feb 2021
As a result of the Premier’s announcement placing WA into a hard lockdown until 6pm on Friday, 5 February, our counter and phone services are currently unavailable. You are encouraged to email any enquiries to consumer@dmirs.wa.gov.au . If your matter is urgent, please include a contact telephone number in your email and Consumer Protection will call you back within 24 hours. We will resume full...
Consumer Protection
Department News
01 Feb 2021
Your home is your most important asset, so you’ll naturally want to protect it from unwanted pests like termites and rodents. While most people will undertake some form of simple pest control on their property, sometimes they may need to call in an expert. In the past two years, Consumer Protection has received 203 enquiries and 48 complaints about pest control providers, mostly related to the...
Consumer Protection
Media release
14 Jan 2021
Western Australia’s building and energy safety regulator is sharing top tips for a safe summer when using gas barbecues and camping appliances, pools, party lights, lithium-ion batteries, roof spaces and items attached to pillars. Gas barbecues “A barbecue is a great Australian tradition, but gas barbecues can be dangerous if they are not correctly used or maintained,” Building and Energy A/...
Building and Energy
Media release
13 Jan 2021
Mr Howard was jailed for fraud regarding invoices to the North Metropolitan Health Service His conviction led to recent action under WA building registration laws State Administrative Tribunal issued a reprimand and an order to pay costs A former builder has faced disciplinary action under WA’s building registration laws after being convicted of fraud over misuse of North Metropolitan Health...
Building and Energy
Media release
07 Jan 2021
Building and Energy and Consumer Protection have joined forces to warn parents and retailers about the risks and rules when using and selling portable pools this summer. Building and Energy oversees WA’s swimming pool safety barrier standards, which are enforced by local governments, while Consumer Protection regulates product safety. On average, one child a year drowns in a portable pool in...
Building and Energy / Consumer Protection
Media release
21 Dec 2020

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