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Consumer Protection, a division of the Department of Mines, Industry Regulation and Safety, promotes fair trading and consumer protection in Western Australia.From the simple act of purchasing the weekly groceries at the supermarket to the complexities of...
About us
Questions asked during Safe Work Month Webinar on 30 October 2020 have been compiled along with the department's responses. Commencement When did the Work Health and Safety Act receive assent? The Work Health and Safety Act 2020 (WHS Act) was assented to by the Governor on 10 November 2020. However...
Work health and safety legislation reform
Over one third of Western Australian households already have solar PV systems, with numbers growing rapidly. These systems comprise grid-connected, stand-alone and hybrid, incorporating grid and battery back-up. Grid connect systems enable surplus power not used by the household to be fed back into...
Electrical installations
Consumer Protection staff participate in various events throughout the year. We also manage campaigns targeting common issues such as Romance Scams on Valentines Day. The below calendar is maintained regularly, however many events are not organised by our staff and are subject to change. Find out...
About us
Western Australian electrical safety regulations require all lighting points to have earth protection using a conductor connected to the main earth of the building’s electrical installation. The earthing conductor must be connected to a suitably robust earthing terminal of the lighting point (...
Electrical installations
The new Residential Tenancies Mandatory Conciliation Service was established to help landlords and tenants who have a rental issue during the COVID-19 coronavirus pandemic emergency period . It was introduced by the WA Government to help landlords and tenants reach agreement about a relevant...
Having problems with renting a home?
Residential Rent Relief Grant Scheme expanded The Residential Rent Relief Grant Scheme, introduced in 2020, has expanded to offer f uture rent support for tenants who are struggling financially to meet rent payments after the end of the emergency period. Grants are capped at $2,000 per tenancy...
Having problems with renting a home?
What the end of the emergency period means for tenants and landlords The extended COVID-19 emergency period has ended, which means the ordinary tenancy laws under the Residential Tenancies Act 1987 (WA) apply again. Landlords and tenants are encouraged to act and negotiate in good faith to agree on...
Having problems with renting a home?
Safe Work Australia has created an easy to follow infographic to advise workplaces on the steps they should take if a worker comes down with a suspected or confirmed case of COVID-19. [scald=8226:image_medium {"link":"https:\/\/ www.commerce.wa.gov.au \/publications\/what-do-if-worker-has-covid-19...
COVID 19 - Coronavirus
Your house, My home: Rethinking renting in WA Consultation status: CLOSED Submissions closed at 5pm on 30 June 2020 . Did you know that it has been more than 10 years since the rental laws in Western Australia have been reviewed? With the high cost of owning a home, more Western Australians than...
Consultations

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Publications

This information relates to home building work contracts that fall within the scope of the Home Building Contracts Act 1991 (the Act) – that is, contracts for home building work valued between $7,500 and $500,000.
Building and Energy
Guide / handbook
31 May 2021
13 April 2021 How to correctly end a tenancy Western Australia's temporary changes to renting laws due to COVID-19 ended on Sunday 28 March 2021. From Monday 29 March 2021, the usual rental laws...
Consumer Protection
Bulletin
13 Apr 2021
1 April 2021 In this issue: Terminations and evictions after end of emergency rental laws Residential Rent Relief Grant Scheme Terminations and evictions after end of emergency rental laws The COVID-...
Consumer Protection
Bulletin
06 Apr 2021
Landlords and property managers can use this flowchart to assist with managing notifications and date counting when notifying a tenant of the intention to end a periodic tenancy agreement. Related...
Consumer Protection
Information
19 Mar 2021
Publication last updated 19 March 2021. This flowchart assists with managing notifications and date counting when the landlord or tenant wants to end a fixed tenancy agreement. For more information...
Consumer Protection
Information
19 Mar 2021
Background With the assistance of the Residential Tenancies Mandatory Conciliation Service, landlords and tenants can reach a fair and achievable solution to a rental dispute arising during the COVID...
Consumer Protection
Fact sheet
02 Mar 2021
Publication last updated 19 March 2021. Background Under the temporary COVID-19 tenancy laws, you cannot issue a notice to terminate a fixed-term tenancy agreement with an expiry date that falls...
Consumer Protection
Fact sheet
29 Mar 2021
This publication contains contact details for organisations providing the following services: Crisis accommodation and homelessness Counselling and suicide prevention Legal services Family and...
Consumer Protection
Information
26 Feb 2021
On 11 January 2021, the Department received a report of an incident at a mine site where an electronic cigarette (vape) battery spontaneously ignited in a worker’s pocket while he was travelling in a...
WorkSafe
Bulletin
23 Feb 2021
11 February 2021 In this issue: Two new phases of Residential Rent Relief Grant Scheme Future renting WA - Negotiating guide now available New phases of the Residential Rent Relief Grant Scheme...
Consumer Protection
Bulletin
15 Feb 2021

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Announcements

As rents rise across Western Australia, many tenants may discover that in addition to paying more weekly rent, there is a further expense being asked of them. When rent is increased at a property, a landlord or property manager may request the tenant pay extra money to ‘top-up’ their security bond. How much a tenant is asked to pay will depend on how much their weekly rent has increased by. For a...
Consumer Protection
Media release
06 May 2021
Dogs and cats are like family members to many Western Australians, but it’s not always easy for an animal-loving tenant to find a pet-friendly landlord. Compounding this issue currently is WA’s tight rental market, with animal shelters reporting large numbers of pets being surrendered by renters unable to find a property willing to accommodate them. In WA currently, tenants wanting to keep pets...
Consumer Protection
Media release
22 Apr 2021
Tenants looking for rentals have lost thousands after responding to fake ads Recent victims are mothers who are now homeless and out of pocket People looking for rentals are urged to inspect the property before paying Tenants who are desperate to secure a rental property in the current tight market are being targeted by scammers with many thousands of dollars being lost and Consumer Protection...
Consumer Protection
Media release
09 Apr 2021
As the curtains close on Western Australia’s COVID-19 emergency period, we begin transitioning back to normal tenancy laws in which there is no longer a moratorium on rent increases and some evictions. While everybody adjusts to the changes, Consumer Protection has been fielding enquiries from landlords and tenants wondering about their rights and responsibilities when it comes to ending a...
Consumer Protection
Media release
31 Mar 2021
Landlords and tenants encouraged to act and negotiate in good faith Tenancies must be terminated lawfully Tenants urged to report unlawful evictions Tenants and landlords are encouraged to contact Consumer Protection for advice about rental rights and responsibilities, particularly in relation to termination notices and evictions. After COVID-19 emergency rental laws ended 28 March 2021 and with...
Consumer Protection
Media release
29 Mar 2021
Applications are open for grants helping WA tenants and landlords Up to $2,000 paid to landlords for future rent support Grants assist tenants struggling financially Applications are open under the Residential Rent Relief Grant Scheme to help tenants who are struggling financially meet rent payments. Renters who are facing a significant rent increase they are unable to afford can apply. However,...
Consumer Protection
Media release
02 Mar 2021
Western Australia can be a land of extremes – a fact we were reminded of recently when a bushfire devastated communities in Perth’s east and flooding swept the state’s Gascoyne region. The twin events are an unfortunate reminder for tenants and landlords to be aware of their rights and responsibilities should a rental property become damaged or destroyed in a disaster. When a rental home in WA is...
Consumer Protection
Media release
18 Feb 2021
We like to think our homes are a safe space for our families, but sometimes the biggest dangers are lurking where you might least expect them. Tragically, free-hanging cords from window coverings like curtains and blinds have been responsible for the deaths and injuries of many Australian children, including a two-year-old girl who died after being strangled by a blind cord at her Queensland home...
Consumer Protection
Media release
11 Feb 2021
As a result of the Premier’s announcement placing WA into a hard lockdown until 6pm on Friday, 5 February, our counter and phone services are currently unavailable. You are encouraged to email any enquiries to consumer@dmirs.wa.gov.au . If your matter is urgent, please include a contact telephone number in your email and Consumer Protection will call you back within 24 hours. We will resume full...
Consumer Protection
Department News
01 Feb 2021
Penny Lipscombe, Consumer Protection
Penny Lipscombe, Consumer Protection, by CP Media
With Commissioner for Consumer Protection Penny Lipscombe The clock is ticking on WA’s renting moratorium, which will see the ban on rent increases and some evictions being lifted when the COVID-19 coronavirus pandemic emergency laws expire on 28 March 2021. Consumer Protection is encouraging landlords and tenants to start a conversation now about what...
Consumer Protection
Media release
28 Jan 2021

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