Landlord / lessor

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If you’re unhappy with the way the tenancy is going, for example the care or maintenance of the property or rent payments and inspections, try to sort out the issue amicably first. If you still can’t agree, Consumer Protection may be able to help you sort things out in a more structured way. In...
Having problems with renting a home?
Property condition reports are an important element of any residential tenancy, as they outline the current condition of the property at the start and end of a tenancy. A property condition report can also assist in resolving disputes about damage. The mandatory Form 1 Property Condition Report...
Notices and condition reports
Residential rental (or lease) agreements are either periodic or fixed-term. All written tenancy agreements must be done using the Residential tenancy agreement (Form 1AA) . Whether the agreement is written or verbal, a tenant must also be given the ' Information for tenant ' sheet. If the agreement...
Beginning a tenancy
What is the difference between a tenant and a boarder/lodger? Firstly, it matters whether you are a tenant OR a boarder/lodger because your rights are different and protected under different laws. It is not always easy to determine whether a person is a boarder/ lodger, or a tenant/sub-tenant as it...
Types of rental accommodation
Whether you are a lessor / landlord or tenant - you should make sure you do your homework before signing a rental agreement. Tenants Make sure the property meets your day-to-day needs. Ask yourself: Can you pay the rent and still have money to live? Is it close to shops, schools or public transport...
Beginning a tenancy

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Publications

New regulations have come into effect which requires electricity to be switched off before people enter the roof space. To assist workers in notifying homeowners of the new regulations the WorkSafe...
WorkSafe
Information
04 Dec 2023
Disputes relating to the condition of a property at the end of a tenancy are not uncommon. Mandatory Property Condition Reports (PCRs) were introduced in July 2013 in order to minimise the number of...
Consumer Protection
Bulletin
31 May 2018
8 May 2018 WA landlords are still being duped into renting their properties to crime gangs who turn their investment homes into cannabis grow-houses, causing extensive damage to the property...
Consumer Protection
Bulletin
08 May 2018
Department of Housing tenants
Consumer Protection
Information
18 Apr 2018
Minimum levels of security - residential tenancy laws
Consumer Protection
Guidance note
06 Apr 2020
08 March 2018 30 month ban for real estate sales rep over unfair and dishonest conduct (Olivia Murray) A real estate sales representative who purported to work for a Wanneroo real estate agency after...
Consumer Protection
Bulletin
09 Mar 2018
The BondsOnline eTransactions system will be temporarily unavailable to allow for system maintenance and enhancement.
Consumer Protection
Bulletin
04 Dec 2023
Landlords can get information about their rights and responsibilities from Consumer Protection. Common questions are answered below and contact details are on this factsheet. Common questions My...
Consumer Protection
Fact sheet
14 Apr 2019
Information for tenants Consumer Protection can help with renting questions – contact details are provided on this factsheet. Common questions The house has been destroyed. What happens to my lease?...
Consumer Protection
Fact sheet
14 Apr 2019
Consumer Protection can help you with a wide range of issues you may face because of a crisis. You will find contact details for Consumer Protection at the bottom of this factsheet. Insurance,...
Consumer Protection
Fact sheet
05 Mar 2020

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Announcements

A national safety alert has been issued for four open-flued gas heaters that, under certain circumstances, may produce too much carbon monoxide – potentially causing serious health risks to users. Building and Energy (formerly Energy Safety ) is urging owners of these gas heaters to stop using them immediately. The safety alert applies to: Regency i31 (purchased after 1 January 2010) supplied by...
Building and Energy
Media release
12 Mar 2019
A security bond is a payment made in advance by a tenant to cover any costs for which the tenant may be liable at the end of the tenancy, such as damage to the property or unpaid water bills or rent. Bond money is held in trust for the duration of a tenancy and must be lodged by the landlord or property manager with the Bond Administrator at Consumer Protection within 14 days of receiving it...
Consumer Protection
Media release
01 Mar 2019
A prominent Aboriginal artist has produced a painting to signify positive changes to WA tenancy laws, which will allow renters who’re experiencing family violence to end a lease quickly to leave for safety or have an alleged perpetrator removed from a tenancy agreement. Under the Residential Tenancies Legislation Amendment (Family Violence) Bill 2018, which was passed in Parliament last night (19...
Consumer Protection
Media release
20 Feb 2019
The McGowan Government's new tenancy laws to better protect tenants experiencing family and domestic violence have passed through State Parliament. The passage of the Residential Tenancies Legislation Amendment (Family Violence) Bill will provide more options and greater support for those experiencing family and domestic violence. The amendments are aimed at giving the victim better choices,...
Consumer Protection
Media release
20 Feb 2019
Consumer Protection and the Department of Communities are joining forces to target landlords who fail to lodge tenancy bonds that were provided through a rental assistance program. Under the Bond Assistance Loan Scheme offered by the Department of Communities, eligible Western Australians can apply for an no interest and fee free loan to cover ingoing property costs (including all or part of the...
Consumer Protection
Media release
06 Feb 2019
Consumer Protection is urging tenants and landlords in WA to check for unclaimed bond money amounting to a total of almost $1.5 million. The bond money relates to 4,887 tenancies that came to an end between January 2007 and December 2010. The bonds were not paid out for a variety of reasons: Disposal forms submitted were missing signatures; Monies left in dispute of whom it is to be paid to;...
Consumer Protection
Media release
13 Dec 2018
Whether you have been renting a home for many years or are just about to jump into the rental market for the first time, it’s important to be aware of your rights and responsibilities. Residential tenancy matters make up a large part of the work we do at Consumer Protection. Our contact centre refers more than 100 calls from tenants each week to our Property Industries team for assistance. Part...
Consumer Protection
Media release
22 Nov 2018
The Department of Mines, Industry Regulation and Safety’s inaugural Annual Report, tabled in Parliament on 19 September 2018, is now available on the website . The 2017-18 report highlights the department’s key achievements and financial performance for the last financial year and showcases what we do for the community of Western Australia. The report also includes independently audited reports...
Corporate
Department News
25 Oct 2018
Tenants will be allowed to affix furniture to walls, preventing them from toppling over New laws introduced following the tragic death of Reef Kite The McGowan Government will introduce the Consumer Protection Legislation Amendment Bill 2018 to State Parliament this week, which will provide better protections to residential tenants and their children. Amendments to the Residential Tenancies Act...
Consumer Protection
Media release
07 Oct 2018
With a new season underway, the State’s energy safety regulator is urging home and business owners to do a simple check of their residual current devices (RCDs) – the compulsory life-saving switches that protect against electrocution. RCDs instantly stop the electricity supply when they detect a fault, such as when a person receives an electric shock. The rapid response is designed to protect...
Building and Energy
Media release
26 Sep 2018

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