Landlord / lessor

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The below information will assist if a landlord or park operator cannot contact the tenant, or the tenant has not provided instruction for the abandoned goods. Need to dispose of a previous tenant's belongings? Follow the information below and use this checklist to help you dispose of belongings a...
When a tenancy ends
Family and domestic violence and tenancy laws Quick close this page To close this window immediately, click on the orange exit button (right on a desktop computer or bottom for a mobile device) or press Ctrl +W if you are using a keyboard. For information about how to browse incognito, erase your...
Having problems with renting a home?
The Residential Tenancies Act 1987 (the Act) defines the rights and responsibilities of lessors. Failing to meet certain responsibilities can result in the Department issuing an infringement notice (also referred to as a modified penalty) or prosecuting offending lessors before a Court. Only a...
Having problems with renting a home?
In the event of a disaster such as a storm, flood, bushfire or earthquake both the tenant and landlord have rights and responsibilities. Two fact sheets have been created to help with answer common questions: Information for tenants Information for landlords The fact sheets include advice on what...
Security, safety, maintenance and entry rights
Between July 2017 and June 2019, the Department of Energy, Mines, Industry Regulation and Safety’s Building and Energy division coordinated Western Australia’s State-wide Cladding Audit. The audit was part of an Australia-wide initiative to check the cladding on high-risk buildings following the...
Compliance and audit
Patricia Blake January 2023 - Current Patricia Blake (known as Trish) became Commissioner for Consumer Protection and Executive Director for Consumer Protection in January 2023. Prior to becoming Commissioner Trish has been the Director of Retail and Services within Consumer Protection and worked...
About us
Changes to BondsOnline are here including: Improved privacy and cyber security - all BondsOnline users now have a separate sign-in with a unique email address. All BondsOnline users now use a My Account portal to access BondsOnline. My Account allows for easy access to multiple WA government...
Bonds
Safety agencies regularly produce material to help prevent serious injury or death in and around the home. Portable swimming pools Recent focus of product safety was on the portable pools. Portable pools can pose a safety risk, especially for children under the age of five. Even in a small portable...
Multilingual consumers
Safety in and around a rental property is the responsibility of both the landlord and tenant. Landlord’s responsibility Landlords must ensure the rental premises are safe to live in. Under common law, a landlord has a duty of care to tenants as well as anyone the tenant invites into the property...
Security, safety, maintenance and entry rights
If you have private power lines or a private power pole on your property, it is your responsibility to inspect and maintain them.
Electrical installations

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Publications

The below information provides a description of activities which a Western Australia (WA) licensed motor vehicle salesperson is permitted to perform. If you are a WA licensee visiting another state...
Consumer Protection
Information
17 Aug 2022
This information sheet provides general guidance for workers and persons conducting a business or undertaking (PCBUs) on how to manage the risk of falls at work under the new work health and safety...
WorkSafe
Information
18 Jul 2022
This Decision Regulatory Impact Statement (DRIS) is the first phase of proposed reforms in the current review of the Residential Tenancies Act. A summary of each recommendation detailed in the DRIS...
Consumer Protection
Reports
02 Jun 2023
22 April 2022 Reminder of the dangers of toppling furniture and large appliances You may be aware of the tragic death of a child in Byford late last year, which was caused by toppling furniture...
Consumer Protection
Bulletin
14 Aug 2024
This guide is designed to provide information and practical suggestions that may be helpful to you and others at a time when you are grieving and having to navigate legal and other processes...
WorkSafe
Guide / handbook
29 Aug 2024
3 December 2021 Accessing a rental property during a tenancy Consumer Protection is aware of some recent cases where landlords and property managers have incorrectly tried to access a tenanted...
Consumer Protection
Bulletin
14 Aug 2024
24 November 2021 Increasing the rent during a tenancy and time to replace smoke alarms In this bulletin: Increasing the rent during a tenancy Is it your smoke alarm’s 10-year anniversary? Increasing...
Consumer Protection
Bulletin
14 Aug 2024
1 October 2021 Important changes to abandoned goods processes and mould in rental properties In this bulletin: Important changes to handling goods abandoned at the end of a tenancy Mould in rental...
Consumer Protection
Bulletin
29 Jun 2022
2 September 2021 New strata options for Western Australia As part of strata reforms in recent years, the Community Titles Act 2018 (WA) (CT Act) came into effect on 30 June 2021. To accommodate the...
Consumer Protection
Bulletin
02 Sep 2021
5 July 2021 The WA Government has extended the Residential Rent Relief Grant Scheme (RRRGS) until 31 December 2021 to assist renters who are struggling to pay their rent due to the coronavirus (COVID...
Consumer Protection
Bulletin
04 Dec 2023

Pages

Announcements

Appeal to WA tenants and landlords to claim outstanding bond money More than $4 million being held, waiting to be returned to rightful owners Free, quick and easy online process to search for and claim money owed Tenants and landlords in WA are being urged by Consumer Protection to check for unclaimed bond money which currently totals $4.15 million. The funds are being held by the Bond...
Consumer Protection
Media release
30 Mar 2023
Family and domestic violence (FDV) is an extremely serious issue in our community, so we need to make sure the right laws are in place to not only support victim-survivors, but to keep them and their children out of harm’s way. An estimated 24,000 Western Australians sought help from specialist homelessness services last year, with 41 per cent needing these services because they were experiencing...
Consumer Protection
Media release
08 Dec 2022
Home owners urged to hire professionals to trim trees near power lines Hazards include electric shock, arcing, fire and falls Vegetation should be kept 2m clear of most urban power lines As Western Australians tidy up their gardens for summer, the State’s electrical safety regulator has issued a reminder about rules and responsibilities for trimming trees near overhead power lines. Building and...
Building and Energy
Media release
07 Dec 2022
Statutory Review will assess effectiveness of the special family and domestic violence provisions in tenancy laws Community consultation will determine if laws need fine-tuning Consultation begins with the 16 Days in WA campaign to end violence against women getting underway later this week Special provisions in tenancy laws aimed at helping renters in situations of family and domestic violence (...
Consumer Protection
Media release
20 Nov 2022
As living costs rise, many tenants may find themselves in a difficult financial position and struggle to pay rent. We urge tenants who miss (or expect to miss) a rental payment to explain their situation to their landlord or real estate agent as soon as possible to hopefully avoid stressful breach notices, potential court action and even eviction. A landlord might agree to a rent reduction for a...
Consumer Protection
Media release
20 Oct 2022
Two new Frequently Asked Questions (FAQs) sheets are now available. The new FAQs cover digital identity and the WA Relationship Authorisation Manager (WARAM). The My Account FAQ has also been updated. The FAQs provide answers to common questions such as: What is a digital identity and why we need to protect it? What is the WARAM and how can it benefit our customers and their business ? Both new...
Corporate
Department News
29 Sep 2022
Mould or dampness around a home can pose a health risk and should be removed as soon as it’s noticed, yet complaints about mould in rental properties have risen. Mould is a fungal growth that thrives on moisture. It can exacerbate health problems like asthma, respiratory infections and rashes, cause unpleasant smells, damage to buildings or contents and lead to expensive repairs. The number of...
Consumer Protection
Media release
02 Sep 2022
As rents continue rising across Western Australia, many tenants are finding that in addition to paying more money to live in their home each week, there is an extra expense they need to consider. After rent is increased at a property, a landlord or property manager is entitled to ask the tenant to pay extra money towards their security bond. Known as a ‘bond top-up’, the amount of money requested...
Consumer Protection
Media release
27 Jul 2022
A sudden ceiling collapse can turn a comfortable home into a disaster zone in an instant, with the potential for serious injury and significant damage to property and possessions. Consumer Protection recently became aware of two tenants who had been given seven days to vacate their rental property following the collapse of their living room ceiling. As we step in to help the parties reach an...
Consumer Protection
Media release
29 Jun 2022
As we enter the winter months, with cold and stormy weather on our doorstep, it’s important to keep yourself and your family not only warm but safe by considering Building and Energy’s top safety tips. “The new season acts as reminder to check your electrical and gas appliances before using them, be conscious of extra mould growth, and ensure your property is rain, hail and wind prepared,”...
Building and Energy
Media release
14 Jun 2022

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