Licence holders

Topics

Services must achieve the consumer’s stated purpose You guarantee your services will be reasonably fit for any purpose specified by the consumer and that any products resulting from the services are also fit for that purpose. Example: A consumer asks for a key to be cut to fit his door and shows...
Guarantees and warranties
The continuing professional development (CPD) program is designed to increase the knowledge, skills and professionalism of those working in the settlement industry. The aim of the program is to increase consumer protection and promote consumer confidence in the settlement industry. The CPD program...
Settlement agents and conveyancers
The Settlement Agents Act 1981 (the Act) imposes serious obligations on the settlement industry and the way it operates. Failing to meet those obligations can result in the Department issuing an infringement notice, prosecuting offending licence holders before a court or initiating disciplinary...
Settlement agents and conveyancers
Some licence applications, or documents required in support of an application, are required to be signed or certified by an authorised witness. This should be done in accordance with the Department of Justice’s Information Fact Sheet 3 (PDF) available. You may find more helpful information from...
Occupations requiring licensing
As a licensee, registration or permit holder you must notify Building and Energy of a change in the residential, business, postal or email address, or a change to your mobile or landline telephone number. Please note: Late notification of changes may result in a penalty. Builders, building...
Change of contact details
The Motor Vehicle Repairers Act 2003 (the Act) imposes serious obligations on licensed repair business operators and the way they operate their business. Failing to meet those obligations can result in the Department issuing an infringement notice, prosecuting offending licence holders before a...
Motor vehicle repairers
Every business in the motor repair and servicing industry requires a repair business licence. Vehicle and parts manufacturers are exempt if they do not actually repair vehicles. If you manufacture parts but do not fit them to a vehicle you will not require a licence. The question you must ask...
Motor vehicle repairers
Motor vehicle repair businesses must operate from approved premises (including mobile premises). If a repair business operates from multiple premises, each additional premises must also be approved. Fixed premises The Motor Vehicle Repairers Act 2003 requires each applicant for a motor vehicle...
Motor vehicle repairers
Building disputes Building disputes monthly reports These reports provide an overview of the number and type of complaints received, average time taken to close and the decisions/outcomes achieved for the month. View all monthly reports Disputes (building service or home building work contract...
Compliance and audit
A motor vehicle repair business licence is required if you are an owner of a motor vehicle repair business, a self-employed motor vehicle repairer or operate a mobile repair business. Before your licence can be approved by the Commissioner for Consumer Protection, you must be a certified repairer...
Motor vehicle repairers

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Publications

4 September 2020 Get your property condition reports correct Property condition reports (PCRs) are important for any residential tenancy. They describe the condition of the property. A lessor needs...
Consumer Protection
Bulletin
04 Sep 2020
5 August 2020 What is the solution when the gas supply has been locked or removed at the start of a tenancy? Suppliers and retailers – what is the difference? First it’s important to note, retailers...
Consumer Protection
Bulletin
05 Aug 2020
Why are reforms being considered? Following a vehicle accident, drivers can easily be taken advantage of as they are often highly vulnerable and in shock. Serious concerns about the accident towing...
Consumer Protection
Consultations / public comment
10 Aug 2020
31 July 2020 Motor vehicle dealers Audit reports reminder 30 June 2020 - financial audit year end 30 September 2020 - financial audit report lodgement deadline An important reminder that all dealers...
Consumer Protection
Bulletin
31 Jul 2020
13 July 2020 It’s important to know the difference between a section 14 (rent default) notice and a section 19 (remedial) notice. A section 14 (rent default) notice is issued when a tenant is not...
Consumer Protection
Bulletin
13 Jul 2020
8 July 2020 CPD requirement must be met to avoid infringement Changes to the Real Estate and Business Agents Act 1978 (the Act) to create a stand-alone provision for compulsory professional...
Consumer Protection
Bulletin
08 Jul 2020
29 June 2020 It’s important to know the difference between a remedial and rent default notice. This eBulletin explains remedial notices and when to use them. Next week’s will focus on rent default...
Consumer Protection
Bulletin
02 Jul 2020
Upcoming changes to pre-estimated liquidated damages From 1 January 2022, the maximum amount of pre-estimated liquidated damages that a dealer may charge will reduce from 15 per cent to five per cent...
Consumer Protection
Bulletin
01 Nov 2021
The WorkSafe mental health and wellbeing inspectors have developed a series of resources on workplace mental health and wellbeing. The concepts presented may assist workplaces to discuss, consult,...
WorkSafe
Information
04 Dec 2023
WorkSafe has identified instances where demolition work was conducted without first removing asbestos-containing materials. Recently, workers may have been exposed to asbestos while carrying out...
WorkSafe
Alert
04 Dec 2023

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