Licence holders

Topics

Businesses and people working in certain industries must be licensed or registered with Consumer Protection. Abbreviations shown in brackets below represent the code for the type of licence. Motor vehicle industry Dealers (MD) Repairers (MR) Repair businesses (MRB) Salespeople (MS) Yard managers (...
Tradespeople
You must have a motor vehicle repair certificate if you carry on the business of motor vehicle repair work as prescribed under the Motor Vehicle Repairers Regulations in Western Australia. A motor vehicle repairer's certificate is a "licence" for individuals who: own a repair business and do repair...
Motor vehicle repairers
To be a certified motor vehicle repairer, applicants must demonstrate they are sufficiently qualified in each class of repair work for which they are applying. The methods for qualifying for certification are outlined below. Formal qualification and training The qualifications a person must have...
Motor vehicle repairers
A car market is a market provided by a registered car market operator who does not own the secondhand vehicles which are displayed for sale. It is not an auction premises. Vehicles displayed for sale at a car market cannot be owned by other licensed dealers. Quite often, a car market will be used...
Vehicle sellers
A salesperson is someone who is employed or engaged by or on behalf of a dealer to buy or sell motor vehicles. A salesperson's licence is needed if you: Buy or sell vehicles. Complete sales contract documentation. Take a customer for a demonstration drive. You will not require a salesperson's...
Vehicle sellers
A yard manager is someone employed or engaged by a dealer to manage or supervise the dealer's business of buying and/or selling vehicles. What you need to do to get a licence To obtain a motor vehicle yard manager licence you must: Complete the application form ; Pay the appropriate fee ; Prove...
Vehicle sellers
Participants operating outside of the State, or in its remote and regional areas, will be given adequate opportunities to obtain their CPD points. Remote (regional WA) participants A remote participant is any participant whose principal place of business falls outside a 100km radius of: Perth,...
Real estate agents and sales representatives
Mandatory activities Each year, participants must obtain ten CPD points. Consumer Protection will review the needs of the industry annually. Mandatory activities are paid for by Consumer Protection*. Participants are required to attend mandatory activities each year that are relevant to their...
Real estate agents and sales representatives
Laws that apply to debt collectors Fair Trading Act 2010 This Act is based on the Trade Practices Act 1974 (Commonwealth) and mirrors its misconduct prohibitions. Unauthorised Documents Act 1961 This Act bans the design of collection letters of demand so that they resemble court documents...
Debt collector restrictions and conduct
The Debt Collectors Licensing Act 1964 sets out the licensing requirements for debt collectors operating in Western Australia and their duty to handle trust funds responsibly. Who needs a licence? Anyone who carries on the business of, exercises the functions of or in any way holds themselves out...
Becoming a debt collector

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Publications

Refer to our Code of Conduct page to view the Real Estate and Business Agents Code of Conduct. Frequently asked questions in regards to the Real Estate and Business Agents and Sales Representatives...
Consumer Protection
Information
08 Feb 2017
The Settlement Agents' Code of Conduct is also available on the Department of Justice's website. Please note: Form 1: Pages 19 to 21 of the Code of Conduct Form 2: Pages 21 to 24 of the Code of...
Consumer Protection
Code of conduct
02 Jul 2018
Refer to our Code of Conduct page to view the Settlement Agents Code of Conduct. A lot of the rules look different - what has changed? The rules have been redrafted in line with modern legislative...
Consumer Protection
Information
16 May 2018
On Wednesday 1 June 2016, the WorkSafe Western Australia Commissioner released the Discussion Paper - Work Health and Safety Regulations for Western Australia (the discussion paper) for public...
WorkSafe
Information
19 Jul 2016
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016
22 February 2016 The majority of real estate complaints lodged with the department involve residential tenancy or property management matters. Often these matters should not have occurred in the...
Consumer Protection
Bulletin
09 Mar 2016
4 February 2016 The Department of Commerce wishes to notify agents and property managers of some recent changes by the Magistrates Court and Australia Post in relation to their services. Increase in...
Consumer Protection
Bulletin
05 Feb 2016
29 January 2016 As outlined in e-bulletin issue 53 , the regulation of fees will cease as of 3 February 2016. Settlement agents are able to determine the fee structure to charge their client for...
Consumer Protection
Bulletin
29 Jan 2016
25 January 2016 Following consultation with industry in 2014, the Minister for Commerce has announced the scale of maximum fees for settlement agents will be removed. From Wednesday 3 February 2016,...
Consumer Protection
Bulletin
02 Mar 2016
25 January 2016 Following consultation with industry in 2014, the Minister for Commerce has announced the scale of maximum fees fixed for land valuers will be removed. From Wednesday 3 February 2016...
Consumer Protection
Bulletin
27 Jan 2016

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Announcements

A Landsdale motor vehicle repairer has been fined $10,000 by the Joondalup Magistrates Court for operating his business after his licence had expired. Serugga Timothy Bukenya , trading as T.I.M Automotive Services , was also required to pay costs of $4,783 after being convicted on 19 June 2015 of breaching the Motor Vehicle Repairers Act. Mr Bukenya, who was originally granted a licence in 2010,...
Consumer Protection
Media release
22 Jun 2015
With Acting Consumer Protection Commissioner David Hillyard If you’re applying for a loan online the last thing you need is to lose money in the process but unfortunately that’s what has been happening to a number of people here in the West and over East. In the last few weeks consumers have contacted WA ScamNet at Consumer Protection after being defrauded by scammers posing as Mercury Money – a...
Consumer Protection
Department News
19 Jun 2015
A Wanneroo real estate agency and its licensee have been reprimanded and fined a total of $3,000 by the State Administrative Tribunal (SAT) over errors in accounting for the agency’s trust account. Urban WA Real Estate Pty Ltd and licence holder Robyn Angela Horsman were fined $1,500 each on 10 April 2015 and were ordered to pay total costs of $750. Consumer Protection took disciplinary action...
Consumer Protection
Media release
01 May 2015
A car yard has been fined $1,000 by the Bunbury Magistrates Court for selling a used vehicle while it was still under a repair order issued by Consumer Protection. Kavannaqc Pty Ltd , trading as Bunbury Car Warehouse , was also required to pay costs of $1,282 after pleading guilty on 23 April 2015 to breaching the Motor Vehicle Dealers Act. In March 2014, compliance officers from Consumer...
Consumer Protection
Media release
24 Apr 2015
The Perth Magistrates Court has given Westpoint Realty Pty Ltd (in liquidation) a $30,000 fine, its Director Norman Phillip Carey a $6,000 fine and ordered him to pay costs of $97,449 for making false or misleading representations to consumers. While handing down his decision on 12 March 2015, Magistrate Malone denied Mr Carey’s application for a spent conviction. Mr Carey was found guilty on 11...
Consumer Protection
Media release
13 Mar 2015
A Victoria Park real estate agent has been fined $3,500 and disqualified from holding a licence and triennial certificate for 18 months by the State Administrative Tribunal (on 11 March 2015) after making illegal withdrawals from the agency’s trust account. Tracey Leanne Wilson , a former Director and employee of a Victoria Park real estate agency, faced disciplinary action by Consumer Protection...
Consumer Protection
Media release
12 Mar 2015
A property manager working for a Shenton Park real estate agency has been banned permanently from working in the industry and fined $20,000 for making illegal withdrawals from the agency’s trust account. Jenelle Lee Maslin of Innaloo, who is a registered real estate sales representative, made 14 unauthorised withdrawals from the agency’s trust account amounting to almost $30,000 between January...
Consumer Protection
Media release
11 Mar 2015
A licensed real estate agent has been reprimanded and both he and his agency have been fined for employing an unregistered sales representative. On 27 February 2015, Kirsten Leigh Hopla was fined a total of $3,200 and ordered to pay costs of $948 by the Perth Magistrates Court for carrying out the functions of a real estate sales representative without a certificate of registration. Magistrate...
Consumer Protection
Media release
03 Mar 2015
A motor vehicle repairer was reprimanded and fined $750 by the State Administrative Tribunal (SAT) on 2 February 2015 for failing to comply with a condition placed on his certificate. Mark Paul Ravlich of Swan View failed to provide a National Police Certificate in accordance with the condition on his repairer’s certificate issued under the Motor Vehicle Repairers Act. The SAT ordered him to...
Consumer Protection
Media release
10 Feb 2015
An unlicensed motor vehicle repairer has been fined $5,000 by the Joondalup Magistrates Court. Mark Anthony O’Malley , trading as Ace Auto Air Electrical & Mechanical of Padbury, was also ordered to pay costs of $850 when convicted in his absence on 2 January 2015. Lawyers for Consumer Protection told the Court that Mr O’Malley had advertised his services for motor vehicle repair work on...
Consumer Protection
Media release
05 Jan 2015

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