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Important notice for presentations and events in the time of COVID-19 Consumer Protection WA cares for the health and wellbeing of its staff and the WA community. We will be assessing all events and presentations week by week to see if they can still go ahead with regards to COVID-19 restrictions...
About us
The following information has been developed to assist employers and employees meet their safety and health obligations. Department of Mines Industry Regulation and Safety Public transport including taxis and rideshare services - Minimising the risk of exposure to COVID-19 Working from home Safe...
COVID 19 - Coronavirus
The following information has been developed for employers and employees looks at ways to look after your mental health during this challenging time. COVID-19 coronavirus guide for employers: Looking after your mental health COVID-19 coronavirus guide for employees: Looking after your mental health...
COVID 19 - Coronavirus
The Electrical Licensing Board (the Board) has adopted a new 'Fit and Proper' Guideline for Electrical Workers, that will come into effect as of Monday 4 May 2020 . The guideline requires all new applicants for an electrician's, electrical training or restricted electrical licence to provide a...
Services
This page contains frequently asked questions about vaping. Is vaping hazardous? Yes, vaping can be hazardous. The nature of the hazard will depend upon factors such as the liquid used in the e-cigarette and the health status of the individual. In 2019, there were 2290 cases of lung injury...
Smoking
A motor vehicle dealer is someone who: carries on the business of buying or selling vehicles; or a financier; or a car hire operator. sells or exchanges four or more vehicles in any 12 month period to or with persons who are not dealers.
Motor vehicle dealing
Motor vehicle dealing, by Consumer Protection
There are...
Vehicle sellers
In Western Australia the Motor Vehicle Repairers Act 2003 says: If you operate a motor vehicle repair business you must hold a Motor Vehicle Repair Business Licence (MRB). Individuals wishing to carry out classes of repair work on or to motor vehicles are required to hold a Motor Vehicle Repairer's...
Motor vehicle repairers
Consumer Protection has a number of policies which articulate the principles that underpin our work. These policies guide our approach to promoting fair trading and consumer protection, whether we are providing information and advice, helping consumers resolve disputes or investigating complaints...
About us
Your house, My home: Rethinking renting in WA Consultation status: CLOSED Submissions closed at 5pm on 30 June 2020 . Did you know that it has been more than 10 years since the rental laws in Western Australia have been reviewed? With the high cost of owning a home, more Western Australians than...
Consultations
Following the 12th fatality in 12 months in the Western Australian agricultural industry, WorkSafe Commissioner Darren Kavanagh announced an Inquiry and appointed an Independent Inquirer . The Inquiry will consider a range of issues and recommendations on matters that affect the safety performance...
Information sessions and workshops

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Publications

1 April 2021 In this issue: Terminations and evictions after end of emergency rental laws Residential Rent Relief Grant Scheme Terminations and evictions after end of emergency rental laws The COVID-...
Consumer Protection
Bulletin
06 Apr 2021
26 March 2021 In this issue: COVID-19 licence and registration fee discounts end on 31 March 2021 Delays in obtaining national police checks End of COVID-19 licensing fee discount The COVID-19...
Consumer Protection
Bulletin
29 Mar 2021
26 March 2021 In this issue: 2020 trust account audit due 31 March 2021 COVID-19 licence and registration fee discounts end on 31 March 2021 Delays in obtaining national police checks Reminder: 2020...
Consumer Protection
Bulletin
29 Mar 2021
26 March 2021 In this issue: COVID-19 licence and registration fee discounts end on 31 March 2021 Delays in obtaining national police checks End of COVID-19 licensing fee discount The COVID-19...
Consumer Protection
Bulletin
29 Mar 2021
26 March 2021 End of COVID-19 licensing fee discount and timeframes for national police checks In this issue: COVID-19 licence and registration fee discounts end on 31 March 2021 Delays in obtaining...
Consumer Protection
Bulletin
29 Mar 2021
In November 2020, two workers were in the process of tree lopping in a truck-mounted elevating work platform (EWP) when the boom-type EWP suffered a major structural failure, with the metal support...
WorkSafe
Alert
03 Mar 2021
On 11 January 2021, the Department received a report of an incident at a mine site where an electronic cigarette (vape) battery spontaneously ignited in a worker’s pocket while he was travelling in a...
WorkSafe
Bulletin
23 Feb 2021
11 February 2021 In this issue: Reminder: 2020 trust account audit report due soon Two new phases of Residential Rent Relief Grant Scheme Future renting WA - Negotiating guide now available Reminder...
Consumer Protection
Bulletin
15 Feb 2021
21 January 2021 In this issue: Recent impersonation scams affecting the property industry Changes to mutual recognition laws Impersonation scams affecting the property industry Consumer Protection...
Consumer Protection
Bulletin
21 Jan 2021
21 January 2021 In this issue: Recent impersonation scams affecting the property industry Changes to mutual recognition laws Impersonation scams affecting the property industry Consumer Protection...
Consumer Protection
Bulletin
21 Jan 2021

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Announcements

With Acting Commissioner for Consumer Protection David Hillyard We're in a new financial year and Consumer Protection has considered previous complaint trends and emerging issues to help decide priorities for the 12 months ahead. It's not always possible to predict problems that will arise in the marketplace, however in a number of areas there are some obvious pointers we can act on. We call this...
Consumer Protection
Media release
01 Aug 2017
A Padbury motor vehicle repairer who failed to disclose his criminal convictions has been reprimanded and banned from working in the industry in WA by the State Administrative Tribunal (SAT). Ean Jacob Rozario was deemed to be unfit to be the holder of a motor vehicle repairer’s certificate for failing to comply with a condition of his licence which required him to submit a National Police...
Consumer Protection
Media release
09 Jun 2017
Catastrophic failure to manage a trust account and trading without a licence for three months has resulted in a WA real estate agent being fined $8,000 plus $832 in costs. Amanda Jones, formerly trading as Ray White Manjimup Districts, has pleaded guilty to nine charges, under the Real Estate and Business Agents Act. There were: seven charges of failing to correctly balance her trust account each...
Consumer Protection
Media release
03 Mar 2017
Online licensing to save time and money for businesses and tradespeople. Electronic lodgement of notices will reduce overheads for industry.
Building and Energy
Department News
12 Oct 2016
On 23 November the State Administrative Tribunal found that Centex Australasia Pty Ltd and Mr Rick Bantleman had breached section 7(1) of the Code of Conduct for Agents and Sales Representatives 2011 (WA) by not acting fairly and honestly. On 21 April 2017, the Court of Appeal overturned this decision and dismissed the case against Mr Bantleman and Centex Australasia Pty Ltd. Media contact (...
Consumer Protection
Media release
28 Apr 2017
The State Government has announced reforms for building in bushfire-prone areas of Western Australia. The Department of Fire and Emergency Services has prepared a map which identifies the bushfire-prone areas across the State. A bushfire hazard assessment will be required for new homes in areas identified as bushfire-prone on the map. The assessment will determine the level of construction...
Building and Energy
Department News
07 Dec 2015
With Acting Commissioner for Consumer Protection Gary Newcombe... Consumer Protection is seeking feedback on various options for changes to the laws regulating the buying, selling and repair of motor vehicles in Western Australia. These laws impact consumers who buy motor vehicles (including cars, caravans, camper vans and motor cycles) from dealers, as well as consumers who have any of these...
Consumer Protection
Department News
19 Nov 2015
Consumer Protection and WorkSafe would like to remind the community and travel industry about the importance of having an alert driver on express coach or bus services going from Western Australia to Victoria for the AFL Grand Final. Acting Commissioner for Consumer Protection Gary Newcombe said footy fans from Perth, heading across the Nullarbor, should seek assurances from coach or bus charter...
Consumer Protection
Alert
29 Sep 2015
With Acting Consumer Protection Commissioner David Hillyard If you’re applying for a loan online the last thing you need is to lose money in the process but unfortunately that’s what has been happening to a number of people here in the West and over East. In the last few weeks consumers have contacted WA ScamNet at Consumer Protection after being defrauded by scammers posing as Mercury Money – a...
Consumer Protection
Department News
19 Jun 2015
WorkSafe engaged Marsden Jacob Associates, an independent consulting firm, to undertake a Western Australian specific RIS process on the model WHS Regulations. The outcome of that process was the preparation of a WA RIS. This report and associated supporting documents are available on the WorkSafe website. More information
WorkSafe
Department News
13 Aug 2014

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