Licence holders

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Services must achieve the consumer’s stated purpose You guarantee your services will be reasonably fit for any purpose specified by the consumer and that any products resulting from the services are also fit for that purpose. Example: A consumer asks for a key to be cut to fit his door and shows...
Guarantees and warranties
The compulsory professional development (CPD) program is designed to increase the knowledge, skills and professionalism of those working in the settlement industry. The aim of the program is to increase Consumer Protection and promote consumer confidence in the settlement industry. The CPD program...
Settlement agents and conveyancers
The Settlement Agents Act 1981 (the Act) imposes serious obligations on the settlement industry and the way it operates. Failing to meet those obligations can result in the Department issuing an infringement notice, prosecuting offending licence holders before a court or initiating disciplinary...
Settlement agents and conveyancers
Some licence applications, or documents required in support of an application, are required to be signed or certified by an authorised witness. Professions listed as authorised witnesses by the Oaths, Affidavits and Statutory Declarations Act 2005 include: Academic (post-secondary institution)...
Occupations requiring licensing
As a licensee, registration or permit holder you must notify Building and Energy of a change in the residential, business, postal or email address, or a change to your mobile or landline telephone number. Please note: Late notification of changes may result in a penalty. Builders, building...
Change of contact details
The Motor Vehicle Repairers Act 2003 (the Act) imposes serious obligations on licensed repair business operators and the way they operate their business. Failing to meet those obligations can result in the Department issuing an infringement notice, prosecuting offending licence holders before a...
Motor vehicle repairers
Not every business in the motor repair and servicing industry requires a repair business licence. Vehicle and parts manufacturers are exempt if they do not actually repair vehicles. If you manufacture parts but do not fit them to a vehicle you will not require a licence. The question you must ask...
Motor vehicle repairers
Motor vehicle repair businesses must operate from approved premises (including mobile premises). If a repair business operates from multiple premises, each additional premises must also be approved. Fixed premises The Motor Vehicle Repairers Act 2003 requires each applicant for a motor vehicle...
Motor vehicle repairers
Building disputes Disputes (building service or home building work contract complaints) Any person adversely affected by the carrying out of a regulated building service may lodge a complaint alleging that a building service has not been carried out in a proper and proficient manner or is faulty or...
Compliance and audit
A motor vehicle repair business licence is required if you are an owner of a motor vehicle repair business, a self-employed motor vehicle repairer or operate a mobile repair business. Before your licence can be approved by the Commissioner for Consumer Protection, you must be a certified repairer...
Motor vehicle repairers

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Publications

Real estate and business agents wishing to complete activities towards the Strata Management professional development subject (Schedule 1A of the Regulations) can select from the approved activities...
Consumer Protection
Information
26 Mar 2020
Real estate and business agents wishing to complete activities towards the Sale Process professional development subject (Schedule 1A of the Regulations) can select from the approved activities...
Consumer Protection
Information
26 Mar 2020
Real estate and business agents wishing to complete activities towards the Sale and lease of commercial property professional development subject (Schedule 1A of the Regulations) can select from the...
Consumer Protection
Information
26 Mar 2020
Real estate and business agents wishing to complete activities towards the Property Management professional development subject (Schedule 1A of the Regulations) can select from the approved...
Consumer Protection
Information
26 Mar 2020
Real estate and business agents wishing to complete activities towards the Legislation regulating the carrying on of business as an agent in Western Australia professional development subject (...
Consumer Protection
Information
14 Apr 2020
Real estate and business agents wishing to complete activities towards the Managing Agency Risk professional development subject (Schedule 1A of the Regulations) can select from the approved...
Consumer Protection
Information
26 Mar 2020
To enable the renewal application to be assessed prior to your licence expiring, please complete both pages of this form and return it at least 28 days before the expiry date of the licence...
Consumer Protection
Form – application
24 Aug 2018
Current Building and Energy fee schedule for electrical and gas licensing.
Building and Energy
Information
07 Aug 2019
Who needs to complete a reference A business reference is required when applying for a real estate or business agent licence. Business reference References from relatives/domestic partner,...
Consumer Protection
Form – notification
17 Jul 2018
Who needs to apply for a licence Any individuals , partnerships or companies wishing to operate as real estate or business agents in Western Australia are required, under the Real Estate and Business...
Consumer Protection
Form – application
25 Mar 2020

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Announcements

A settlement agent has been cautioned by the State Administrative Tribunal over the misuse of his trust account. Sydney James Chesson , trading as Master Settlements of St Georges Terrace Perth, had used his trust account for transactions which were not for the purpose of a settlement, a breach of the Settlement Agents Act. In issuing a caution on 30 September 2014 rather than imposing a fine,...
Consumer Protection
Media release
07 Oct 2014
After fifteen years being based at the Forrest Centre on St Georges Terrace in Perth, Consumer Protection has moved to a new CBD location. The main location is Gordon Stephenson House, 140 William Street Perth with front counter services available on Level 2. The move is in line with the state government's plan to consolidate existing office space for the public service. Consumer Protection’s...
Consumer Protection
Media release
30 Sep 2014
A Rockingham car dealer, its Director and a sales representative have been fined a total of $19,400 and ordered to pay Court costs of $7,263 by the Rockingham Magistrates Court after making false and misleading statements regarding the warranty on a used vehicle. All Commercials Pty Ltd , its Director/yard manager and a sales representative were charged by Consumer Protection for being in breach...
Consumer Protection
Media release
23 Sep 2014
The St Georges Terrace office of Consumer Protection is moving offices over the September long weekend and in preparation it will close early this Friday . Bonds will close at 1.00pm; while all other services (including our Contact Centre) will close at 3.30pm. While there may be some minor services disruptions, we expect to be fully operational by 10.00am, Tuesday 30 September 2014. If you have...
Consumer Protection
Department News
22 Sep 2014
Consumer Protection has issued an alert concerning the illegal fundraising activities in Western Australia of an unlicensed breast cancer charity. Reports that Breast Cancer Australia (BCA) has been selling raffle tickets to WA consumers via a telemarketing and doorknocking campaign has prompted this alert. Apart from its unlicensed status, the BCA is also not a current permit holder to conduct...
Consumer Protection
Media release
16 Sep 2014
A motor vehicle repairer has been fined $5,000 by the Armadale Magistrates Court for operating their business after failing to fulfil the basic requirements to renew their licence. Norton Enterprises (WA) Pty Ltd , trading as Beemer Motor Workshop of Maddington, pleaded guilty on 11 September 2014, was fined $5,000 and ordered to pay Court costs of $623. Beemer Motor Workshop was first granted a...
Consumer Protection
Media release
12 Sep 2014
A South Perth real estate agency and its former property manager have been fined by the State Administrative Tribunal (SAT) for breaching the Real Estate and Business Agents Act in the management of two rental properties and the operation of their trust accounts. Prosser Real Estate Pty Ltd , trading as Swan River Real Estate , was fined a total of $15,000 and ordered to pay Court costs of $2,500...
Consumer Protection
Media release
10 Sep 2014
A motor vehicle repairer has been fined $10,000 by the Busselton Magistrates Court for operating without a licence. Richard Lenard James , trading as James Smash Repairs of Busselton, pleaded guilty and was fined on 19 August 2014. Mr James continued to operate his repair business without a licence, despite being warned by Consumer Protection which had attempted to assist him in obtaining a...
Consumer Protection
Media release
20 Aug 2014
WorkSafe engaged Marsden Jacob Associates, an independent consulting firm, to undertake a Western Australian specific RIS process on the model WHS Regulations. The outcome of that process was the preparation of a WA RIS. This report and associated supporting documents are available on the WorkSafe website. More information
WorkSafe
Department News
13 Aug 2014
On 12 August 2014, the Minister for Commerce, Hon Michael Mischin MLC announced that a Western Australian version of the model Work Health and Safety (WHS) bill would be introduced shortly into State Parliament. This will be in the form of a green bill, which will be released for a consultation period of three months. More information
WorkSafe
Department News
13 Aug 2014

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