Motor industry

Topics

Acceptable quality Goods must be of an acceptable quality. Acceptable quality has a number of factors, including that the goods will be safe to use, and that they will be reasonably durable. Acceptable quality is determined by what a reasonable consumer fully familiar with the goods would regard as...
Guarantees and warranties
Whether you have to provide a refund, repair, replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law. You are responsible for understanding your legal obligations. Australia’s consumer protection...
Guarantees and warranties
Always choose a licensed motor vehicle repairer
Always choose a licensed motor vehicle repairer, by Consumer Protection
Your car is one of your biggest assets, so why trust it to an unqualified mechanic? If they don’t do the job properly you are putting yourself, your passengers and other road users at risk. A licensed mechanic has been declared fit and proper, and this means...
Servicing, repair and towing
When you buy a second hand vehicle it is best to try to obtain one with a full service history and log books. If the vehicle doesn’t have a log book, buy one so you can record all servicing repairs on the vehicle. It will help you sell it later. When booking your vehicle in for a service, clearly...
Servicing, repair and towing
A new vehicle comes with a vehicle service book (log book) which outlines when the vehicle should be serviced and what type of maintenance should be done. To keep your vehicle in good working order the service/maintenance schedule should be followed. The service book also gives a service history of...
Servicing, repair and towing
When you buy a vehicle you should inspect it thoroughly. An independent vehicle inspection can help identify problems and assess the value of the car accurately. It can also help you to negotiate the sale price. There are numerous reputable organisations that can perform this inspection for you...
Buying a vehicle or boat
Dermatitis simply means inflammation of the skin. What is contact dermatitis? Contact dermatitis is an inflammation that occurs when a substance comes into contact with skin. The skin is irritated. This may be in the form of either an allergy or more commonly an irritant reaction. How does the skin...
Diseases and health
You may pick up a good bargain by buying a vehicle at auction. You may be able to negotiate a contract to buy the vehicle, or buy the vehicle on the 'fall of the hammer'. In the event that an auction house will not allow a test drive, you should make a thorough inspection of the vehicle ...
Buying a vehicle or boat
Need to cancel a contract to buy a vehicle? If you need to cancel a contract to buy a vehicle you may be asked to pay “pre-estimated liquidated damages”. From 1 January 2022, the maximum amount of pre-estimated liquidated damages that a dealer may charge is five per cent. Find out more information...
Buying a vehicle or boat
It is important that you consider a range of issues and do a number of checks before you buy a vehicle. Buying a car is a big investment for most people. Make sure you do your homework before doing the deal, regardless of whether it is through a private seller or with a car yard. It is also worth...
Buying a vehicle or boat

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Publications

Introduction Most complaints the Department of Mines, Industry Regulation and Safety (DMIRS) receives regarding motor vehicles are about warranty repairs. The purpose of this booklet is to help you...
Consumer Protection
Guide / handbook
28 Sep 2021
Publication last updated 21 April 2021 A guide to the correct procedures to dispose of uncollected goods. Though this guide was developed in partnership with the MTA, it is not just for the motor...
Consumer Protection
Guide / handbook
21 Oct 2021
National Occupational Licensing Law Bill Exposure Draft Explanatory Paper
Consumer Protection
Policies
30 May 2014
A guide for the safe operation of an LP gas powered vehicle. Auto LP Gas safety Just like other forms of energy, LP gas (liquefied petroleum gas) is safe when treated properly. A correctly installed...
Brochure
30 Apr 2014
Who can apply for a Special Occasion Permit (Section 20H Motor Vehicle Dealers Act 1973) A dealer may apply to the Commissioner for Consumer Protection for a temporary permit to carry on business...
Consumer Protection
Form – application
22 Dec 2022
Who needs to apply for a licence Anyone who operates a business that includes repairing or servicing motor vehicles is required to hold a Motor Vehicle Repair Business licence under the Motor Vehicle...
Consumer Protection
Form – registration
15 Mar 2023
Paying proper attention to customer complaints is an essential part of a well-managed business operation. In fact, complaints can improve your efficiency and profitability. Why have a complaint...
Consumer Protection
Guide / handbook
06 Jan 2021
Who needs to apply for a licence Anyone who operates a business that includes repairing or servicing motor vehicles is required to hold a Motor Vehicle Repair Business licence under the Motor Vehicle...
Consumer Protection
Form – registration
15 Mar 2023
Who should complete this form This form can be used by any individual that holds, or is involved with, occupational licence/s issued by the Commissioner for Consumer Protection to notify of a change...
Consumer Protection
Form – notification
18 Jan 2019
Application for Motor Vehicle Salesperson’s Licence
Consumer Protection
Form – application
30 May 2014

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Announcements

The average price of regular unleaded petrol (ULP) is set to increase by over 31 cents per litre (cpl) to 158 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 7 April 2021, most branded retailers are hiking their ULP price: 7-Eleven, Caltex Woolworths and Coles Express hiking by 42-46 cpl to 169.9 cpl; Puma...
Consumer Protection
Media release
06 Apr 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 33 cents per litre (cpl) to 157.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 17 March 2021, most branded retailers are hiking their ULP price: Caltex/Ampol hiking by 46 cpl to 169.9 cpl; Coles Express and Caltex Woolworths to...
Consumer Protection
Media release
16 Mar 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 32 cents per litre (cpl) to 155.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 10 March 2021, most branded retailers are hiking their ULP price: 7-Eleven, BP and Coles Express hiking by between 44-46 cpl to 165.9 cpl; Caltex/...
Consumer Protection
Media release
09 Mar 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 33 cents per litre (cpl) to 154.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 3 March 2021, most branded retailers are hiking their ULP price: Caltex/Ampol, 7-Eleven, Caltex Woolworths and Coles Express hiking by between 44-45...
Consumer Protection
Media release
02 Mar 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 32 cents per litre (cpl) to 151.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 24 February 2021, most branded retailers are hiking their ULP price: Caltex Woolworths hiking by up to 46 cpl to 163.9 cpl; 7-Eleven, Caltex/Ampol...
Consumer Protection
Media release
23 Feb 2021
The average price of ULP is set to increase by over 33 cents per litre (cpl) to 150.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 17 February 2021 , most branded retailers are hiking their ULP price: 7-Eleven, Caltex/Ampol, Caltex Woolworths and Coles Express hiking by up to 44 cpl to 159.9 cpl; Puma to...
Consumer Protection
Media release
16 Feb 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 33 cents per litre (cpl) to 148.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 10 February 2021, most branded retailers are hiking their ULP price: Caltex/Ampol hiking by 44 cpl up to 159.9 cpl; Coles Express, Caltex Woolworths...
Consumer Protection
Media release
09 Feb 2021
As a result of the Premier’s announcement placing WA into a hard lockdown until 6pm on Friday, 5 February, our counter and phone services are currently unavailable. You are encouraged to email any enquiries to consumer@dmirs.wa.gov.au . If your matter is urgent, please include a contact telephone number in your email and Consumer Protection will call you back within 24 hours. We will resume full...
Consumer Protection
Department News
01 Feb 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 31 cents per litre (cpl) to 143.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 27 January 2021, most branded retailers are hiking their ULP price: Coles Express hiking by 45 cpl up to 155.9 cpl; BP, Caltex/Ampol and Caltex...
Consumer Protection
Media release
26 Jan 2021
The average price of regular unleaded petrol (ULP) is set to increase by over 32 cents per litre (cpl) to 142.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 20 January 2021, most branded retailers are hiking their ULP price: Coles Express hiking by 46 cpl up to 155.9 cpl; Caltex Woolworths up to 153.9 cpl...
Consumer Protection
Media release
19 Jan 2021

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