Motor industry

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When you apply for a motor vehicle dealers licence you will need to specify the category of licence you are applying for. Dealer licence categories Dealers can be issued a licensed endorsed with one or more of the following categories: Category of licence Description of business A Vehicle sales...
Vehicle sellers
When you are shopping for a car, be aware car dealers will display a ‘cash’ price and a ‘total’ price on their vehicles. The ‘cash’ price is usually displayed on the form attached to a side window, and does not include additional fees and charges. Australian Consumer Law requires businesses to also...
Buying a vehicle
Both private sellers and licensed car dealers advertise online. Be wary of purchasing a car you have not seen in person. If you decide to buy a car online advertised by a private seller you are strongly encourage to conduct a Personal Property Securities Register (PPSR) check. When you purchase...
Buying a vehicle
Whatever disposal method is used for the goods, be sure to keep a record of communication with the customer, every notice sent and documents relating to your costs for storing and disposing of the goods. The Disposal of Uncollected Goods Act 1970 requires that within seven days of selling or...
Disposing of uncollected goods
There are procedures to follow if your customer gives you a ‘notice of dispute’ within one month of you serving them with a Form 1, Form 2 or Form 4 as set out in the Disposal of Uncollected Goods Regulations 1971 . There is no prescribed notice of dispute in the Regulations but it needs to set out...
Disposing of uncollected goods
If you sell the goods (pursuant to a court order) Deduct from the proceeds all of your lawful and reasonable moneys owed, charges and sale expenses (including advertising, storage, sales commission, insurance, etc. If there is a shortfall, you may claim the balance from the party who left the goods...
Disposing of uncollected goods
There are certain forms you need to use when notifying the various people of your intention to dispose of goods. Following these procedures and using the correct forms can save you problems later, particularly if your customers turn up wanting their goods. You should be aware that penalties apply...
Disposing of uncollected goods
Generally, service of documents can be done by: delivering them to the party personally; posting them to the party’s last known address; or leaving them at the party’s residence, or if they are a principal of a business, at the usual or last known place of business. In the case of a corporation or...
Disposing of uncollected goods
Many businesses are left holding goods which customers never return to collect. These goods often become a nuisance and take up valuable storage space. It is sometimes in your best interest to dispose of them . If you decide to take this action, the Disposal of Uncollected Goods Act 1970 and its...
Disposing of uncollected goods
Warranty obligations for dealers The statutory warranty is a legal obligation imposed on licensed motor vehicle dealers under the Motor Vehicle Dealers Act to repair certain defects in second-hand vehicles they have sold. The obligation requires you to carry out the repairs, or arrange for another...
Selling vehicles

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Publications

Who needs to apply for a licence To operate as a motor vehicle salesperson you must hold a valid licence. What do I need to complete an application To apply for a licence you must complete the...
Consumer Protection
Form – application
02 Jul 2018
Who needs to apply for a licence Anyone who carries on any class or description of the business of buying or selling vehicles in Western Australia is required to be licensed as a dealer under the...
Consumer Protection
Form – application
09 Mar 2020
This form is used to advise the vehicle or motorcycle is not covered by a statutory warranty and describes certain particulars about the vehicle. This form is to be displayed in the windscreen of a...
Consumer Protection
Form – notification
22 Aug 2017
This form is to be displayed next to Form 4 in the windscreen of a vehicle, or attached to a motor cycle, and may used by the dealer to notify a buyer of an existing defect, in the event that the...
Consumer Protection
Form – notification
22 Aug 2017
This form advises motorcycle buyers a motorcycle is covered by a statutory warranty and describes certain particulars about the motorcycle. A dealer must display a "Vehicle Particulars" form on any...
Consumer Protection
Form – notification
22 Aug 2017
This form advises car buyers a vehicle is covered by a statutory warranty and describes certain particulars about the vehicle. A dealer must display a "Vehicle Particulars" form on any second-hand...
Consumer Protection
Form – notification
22 Aug 2017
A dealer's register must be maintained at each authorised premises of the dealership. The register records details of every transaction that the dealer conducts, identifying the vehicle, the seller...
Consumer Protection
Form – registration
22 Aug 2017
In order to lawfully sell vehicles on consignment, a dealer must apply to the Commissioner for the removal of the condition prohibiting consignment selling. This form needs to be completed to assist...
Consumer Protection
Form – application
22 Aug 2017
Dealers are required to appoint a Registered Company Auditor, approved by the Commissioner, at the time of opening a Consignment Trust Account and notify the Commissioner of the Auditors details. If...
Consumer Protection
Form – application
11 Oct 2019
In recent years, two people have died as a result of crush injuries from falling trailer ramps. The trailer ramps were operated by a sealed hydraulic system. In both incidents, the ramps had earlier...
WorkSafe
Alert
25 Nov 2016

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Announcements

The average price of unleaded petrol is set to increase by more than 18 cents per litre (cpl) to 152.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 29 October 2019, many BP and Coles Express sites are increasing their ULP price to 163.9 cpl (hiking by 31 cpl and 29 cpl, respectively). Most 7-Eleven sites are increasing...
Consumer Protection
Media release
28 Oct 2019
With Commissioner for Consumer Protection Penny Lipscombe Aside from your home, your car is likely to be your biggest asset. Unlicensed motor vehicle dealers can pose a huge, unnecessary risk to your vehicle and to the safety of your family. Buying a vehicle from an unlicensed dealer increases the risk of it being substandard, dangerous and possibly unroadworthy. By engaging the services of an...
Consumer Protection
Media release
17 Oct 2019
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 155.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 15 October 2019, many BP sites are increasing their ULP price to 165.9 cpl (increasing by 33 cpl). Most Caltex and many Coles Express sites are increasing their ULP price to 163...
Consumer Protection
Media release
14 Oct 2019
The average price of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 154.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 8 October 2019, many Coles Express sites are increasing their ULP price to 167.9 cpl (hiking by 33 cpl). Many BP sites are increasing their ULP price to 163.9 cpl, most 7-Eleven...
Consumer Protection
Media release
07 Oct 2019
The average cost of unleaded petrol (ULP) is set to increase by around 17 cents per litre (cpl) to 156.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 1 October 2019, most Caltex and Coles Express sites are increasing their ULP price to 167.9 cpl (increasing by between 28 cpl and 29 cpl). Many BP sites are increasing...
Consumer Protection
Media release
30 Sep 2019
A Perth-based online business that took money from consumers for Jeep parts and accessories and either failed to supply them or took a very long, unreasonable amount of time, has been fined $16,000 in a case brought by the Commissioner for Consumer Protection. James Bartlett trading as Aftermarket Jeep Parts Australia via the website aftermarketjeep.com.au pleaded guilty to wrongly accepting...
Consumer Protection
Media release
27 Sep 2019
Consumer Protection is warning WA consumers about a business that has taken orders for Land Rover parts but has failed to deliver. Gordon German , trading as Green Oval Experience formerly operating as an auto parts store in Canning Vale, owes at least 15 customers a total of almost $50,000 in payments accepted for motor vehicle parts that have yet to be supplied. Complaints against the business...
Consumer Protection
Media release
26 Sep 2019
The average price of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 157.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 24 September 2019, most Caltex Woolworths sites are increasing their ULP price to 169.9 cpl (hiking by 35.2 cpl). Most Caltex and many Coles Express sites are increasing their...
Consumer Protection
Media release
23 Sep 2019
A Bayswater panel beater who has taken money from customers but failed to complete the work is the target of a public warning by Consumer Protection as well as an appeal for vehicle owners to come forward. Raymond John Goodall , trading as The Force in Smash Repairs (deregistered) , has attracted numerous consumer complaints over many years and currently has dozens of vehicles that have been...
Consumer Protection
Media release
19 Sep 2019
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 151.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 17 September 2019, many Coles Express sites are increasing their ULP price to 167.9 cpl (increasing by 36 cpl). Most Caltex sites are increasing their ULP price to 161.9 cpl,...
Consumer Protection
Media release
16 Sep 2019

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