Motor industry

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A compulsory recall of vehicles fitted with defective Takata airbags was announced in February 2018. The below information will help you understand your responsibilities in relation to the recall. [scald=6861:image_medium {"link":" https://www.productsafety.gov.au/recalls/compulsory-takata-airbag-...
Standards, recalls and bans
Forms The following forms are for dealers, yard managers and salespeople, including application forms for: licences, including renewals and duplicates exemptions special occasion permits change premises, change to partner or director, employment Licences Application for a motor vehicle dealer...
Vehicle sellers
Patricia Blake January 2023 - Current Patricia Blake (known as Trish) became Commissioner for Consumer Protection and Executive Director for Consumer Protection in January 2023. Prior to becoming Commissioner Trish has been the Director of Retail and Services within Consumer Protection and worked...
About us
This is the second stage in the review of laws affecting motor vehicle dealers and repairers in Western Australia Status: Closed, Friday 18 December 2015 A combined review of the Motor Vehicle Dealers Act 1973 and the Motor Vehicle Repairers Act 2003 has been completed. The community’s views were...
Consultations
The following provides links to media statements where the Department has named traders (businesses and individuals) or conducted other compliance action for non-compliance with laws administered by Consumer Protection . 2023 21 November - Tow truck company warned for misleading and unfair conduct...
Compliance actions
As an alternative to post or email, licence, registration or certificate (authorisation) holders (including companies and partnerships, where applicable) can use the Department’s online change of contact system. To use the system you will need to have: Your current authorisation number You can find...
Occupations requiring licensing
Consumer Protection has a variety of prescribed (mandatory) and template forms. The links below are to help you find the form you need: Licences Motor vehicle industry licensing fees and forms (Motor vehicle dealers, salespersons, yard managers, car market operators, repairers and repair businesses...
Online resources
If you would like to help raise awareness of our 'look for this symbol' campaign, we are happy for you to link to our pages on this website. T he following conditions must be met: Links to should be pointing to: www.commerce.wa.gov.au/choosing-motor-vehicle-repairer Links must be presented in a way...
Motor vehicle repairers
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon Sue Ellery MLC , Minister for Finance; Commerce; Women's Interests, Leader of the Government in the Legislative Council, are available from the Government Media Office page ...
About us
Consumer Protection provides a variety of online resources: Online complaint form – use this form for property related disputes and complaints regarding goods or services purchased in or from Western Australia WA ScamNet – profiles the most prevalent scams targeting Western Australians and provides...
Online resources

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Publications

Employers (or persons conducting a business or undertaking) have a duty under OSH or WHS legislation to eliminate, or if that is not reasonable practicable, minimise the risks of COVID-19 at the...
WorkSafe
Information
18 Feb 2022
The Consultation Report summarises the outcome of public consultation undertaken by Consumer Protection in August 2020. The consultation sought stakeholders’ views about the need for industry reforms...
Consumer Protection
Reports
24 Feb 2022
If you sign a contract to buy a car and need to cancel the agreement, as of 1 January 2022 the maximum amount a motor vehicle dealer may charge is up to five per cent of the total purchase price...
Consumer Protection
Flyers
02 Feb 2022
From 1 January 2022, the maximum amount of pre-estimated liquidated damages (PELD) that a motor vehicle dealer may charge is five per cent. Dealers should not be asking for this amount as a default...
Consumer Protection
Flyers
02 Feb 2022
3 December 2021 Changes to the cost of cancelling a vehicle purchase contract From 1 January 2022, the maximum amount of pre-estimated liquidated damages that can be charged by a motor vehicle dealer...
Consumer Protection
Bulletin
03 Dec 2021
Changes to pre-estimated liquidated damages From 1 January 2022, the maximum amount of pre-estimated liquidated damages that a dealer may charge is five per cent. 30 September 2021 How recent changes...
Consumer Protection
Bulletin
04 Jan 2022
Information for repairers about the amendments to regulations under the Motor Vehicle Repairers Act 2003 Classes of repair work listed in the regulations have been changed and are described below. In...
Consumer Protection
Information
29 Sep 2022
Changes to prescribed classes of repair work under the Motor Vehicle Repairers Act 2003 and Motor Vehicle Repairers Regulations 2007 The classes listed below are no longer prescribed classes of...
Consumer Protection
Information
27 Sep 2022
Changes to pre-estimated liquidated damages From 1 January 2022, the maximum amount of pre-estimated liquidated damages that a dealer may charge is five per cent. Information for dealers about the...
Consumer Protection
Information
04 Jan 2022
10 September 2021 Proactive compliance visits continue, and statutory warranty and repair requirements In this issue: Continuation of the proactive compliance program Navigating used car warranties...
Consumer Protection
Bulletin
10 Sep 2021

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Announcements

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 8 February 2023), the average price of regular unleaded petrol (ULP) will increase by 24 cents per litre (cpl...
Consumer Protection
Media release
07 Feb 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. Over the past few weeks, the pattern of petrol pricing by the major fuel companies show a full return to weekly price cycles. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am...
Consumer Protection
Media release
31 Jan 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 25 January 2023), the average price of regular unleaded petrol (ULP) will increase by 25 cents per litre (cpl...
Consumer Protection
Media release
24 Jan 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 18 January 2023), the average price of regular unleaded petrol (ULP) will increase by over 26 cents per litre...
Consumer Protection
Media release
17 Jan 2023
Unlicensed motor vehicle dealer to pay $5,000 fine and $638 in costs 36 vehicles were sold between January and November 2021 Consumers urged to report unlicensed motor vehicle dealers A Beechboro man has been fined $5,000 by the Perth Magistrates Court for buying and selling motor vehicles without a valid motor vehicle dealer licence. Van Vinh Tran was also ordered to pay costs of $638 when...
Consumer Protection
Media release
16 Jan 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 11 January 2023), the average price of regular unleaded petrol (ULP) will increase by over 23 cents per litre...
Consumer Protection
Media release
10 Jan 2023
Strong demand results in 730% increase in complaints over five years Delivery delays for new models and sale of flood-affected used vehicles blamed Consumer Protection recovered $6 million for vehicle buyers in the past two years The number of consumer complaints relating to the sale of defective second-hand motor vehicles in WA has skyrocketed, increasing 730% over the past five years and...
Consumer Protection
Media release
10 Jan 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. Over the past few weeks, the pattern of petrol pricing by the major fuel companies shows a full return to weekly price cycles. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am...
Consumer Protection
Media release
03 Jan 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 28 December 2022), the average price of regular unleaded petrol (ULP) will increase by 23 cents...
Consumer Protection
Media release
27 Dec 2022
Repairer ordered by SAT to pay total of $4,676 in fines and costs Failed to provide a police clearance as required by certificate condition Also failed to advise changes of address as required by law Failing to comply with a condition attached to his certificate has resulted in a $3,000 fine and a reprimand for a Perth motor vehicle repairer. The fine was imposed by the State Administrative...
Consumer Protection
Media release
23 Dec 2022

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