Motor industry

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Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
Important notice Please note the Motor Vehicle Industry Advisory Committee (MVIAC) is currently dormant and under review. The Motor Vehicle Industry Advisory Committee (MVIAC) provides advice to the Minister and Commissioner for Consumer Protection (Commissioner) on the regulation of the motor...
Committees and boards
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. For individual advice you can contact us . The information on this website can help you with answer a question about: housing and accommodation shopping (consumers) and fair...
About us
Fees and forms You will find the relevant fees and forms in each licensing area: Property industries Motor vehicle industries Employment agents Debt collectors Mutual recognition Payment of fees You can pay for your licence at our Department's Cannington office or any of our regional offices...
Occupations requiring licensing
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
The fees listed below were correct as at 1 July 2022. Fees are subject to annual review and may change without notice. Motor vehicle dealers Fees and forms for dealers, salespeople, yard managers and special permit holders. F orms Motor vehicle dealer forms Fees Licences are issued for a period of...
Motor vehicle licence fees and forms
Definitions The following are definitions from the Motor Vehicle Repairers Act 2003 and the Motor Vehicle Repairers Regulations 2007. Accessory When used in connection with a motor vehicle, includes an accessory originally fitted to the vehicle in the course of manufacturing the vehicle, but does...
Motor vehicle repairers
When you apply for a motor vehicle dealers licence you will need to specify the category of licence you are applying for.
Motor vehicle dealer categories flowchart of changes 2021
Motor vehicle dealer categories flowchart of changes 2021, by Consumer Protection
Changes to motor vehicle dealer regulations More information about the recent changes to the regulations and a flowchart showing the...
Vehicle sellers
When you are shopping for a car, be aware car dealers will display a ‘cash’ price and a ‘total’ price on their vehicles. The ‘cash’ price is usually displayed on the form attached to a side window, and does not include additional fees and charges. Australian Consumer Law requires businesses to also...
Buying a vehicle
Both private sellers and licensed car dealers advertise online. Be wary of purchasing a car you have not seen in person. If you decide to buy a car online advertised by a private seller you are strongly encourage to conduct a Personal Property Securities Register (PPSR) check. When you purchase...
Buying a vehicle

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Publications

This public consultation paper considers the need for changes to the regulation of vehicle consignment sales . The options for reform have been developed through analysis of current business...
Consumer Protection
Consultations / public comment
07 Dec 2020
11 September 2020 Tread carefully with tyre disposal The WA motor vehicle industry can play a vital role in stopping a scam involving illegally dumped tyres, which is causing an environmental hazard...
Consumer Protection
Bulletin
11 Sep 2020
31 August 2020 Motor vehicle dealers Register of vehicles bought and sold Consumer Protection has recently observed issues with dealer’s registers with infringements being issued to those who have...
Consumer Protection
Bulletin
01 Sep 2020
Why are reforms being considered? Following a vehicle accident, drivers can easily be taken advantage of as they are often highly vulnerable and in shock. Serious concerns about the accident towing...
Consumer Protection
Consultations / public comment
10 Aug 2020
31 July 2020 Motor vehicle dealers Audit reports reminder 30 June 2020 - financial audit year end 30 September 2020 - financial audit report lodgement deadline An important reminder that all dealers...
Consumer Protection
Bulletin
31 Jul 2020
Upcoming changes to pre-estimated liquidated damages From 1 January 2022, the maximum amount of pre-estimated liquidated damages that a dealer may charge will reduce from 15 per cent to five per cent...
Consumer Protection
Bulletin
01 Nov 2021
The department's mental health and wellbeing inspectors have developed a series of resources on workplace mental health and wellbeing. The concepts presented may assist workplaces to discuss, consult...
WorkSafe
Information
15 Jun 2021
While it is reasonable to be concerned about the COVID-19 coronavirus outbreak, there are a number of actions you can take to look after your mental health during this challenging time. Access...
WorkSafe
Information
16 Sep 2022
It is reasonable for workers to experience increased worry, anxiety and stress about the COVID-19 coronavirus outbreak. Managing the risk to mental health during this time means workers will have...
WorkSafe
Information
13 Sep 2022
Safe Work Australia has created an easy to follow infographic to advise workplaces on the steps they should take if a worker comes down with a suspected or confirmed case of COVID-19.
WorkSafe
Information
23 Sep 2021

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Announcements

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle.
Consumer Protection
Media release
14 Dec 2021
Anyone who’s tried to cancel a contract to buy a new or used car may recall being slugged with a fee from the dealer for pulling out of the deal. Known as ‘pre-estimated liquidated damages’, the fee is supposed to be a true reflection of actual costs incurred by the dealership as a result of the transaction falling through, such as vehicle licensing costs, special accessories that may have been...
Consumer Protection
Media release
09 Dec 2021
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 1 December 2021), the average price of regular unleaded petrol (ULP) will increase by 29 cents...
Consumer Protection
Media release
30 Nov 2021
Maximum damages claim for cancellations reduced from 15 to five per cent Dealers warned to only charge for realistic costs of contract cancellation Consumers urged to be sure of purchase as cancellation can be costly The maximum amount motor vehicle dealers in WA can charge a consumer who cancels a purchase contract will be reduced to five per cent of the contract’s value from 1 January 2022...
Consumer Protection
Media release
30 Nov 2021
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 17 November 2021), the average price of regular unleaded petrol (ULP) will increase by more than...
Consumer Protection
Media release
16 Nov 2021
With fuel prices recently hitting record-highs and Perth’s petrol price cycle changing from weekly to fortnightly, it’s a particularly important time for consumers to have the information they need to save money at the bowser. That’s where our free FuelWatch service can help, with a revamped website containing interactive mapping features that makes it quick and easy for WA motorists to find the...
Consumer Protection
Media release
11 Nov 2021
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 3 November 2021), the average price of regular unleaded petrol (ULP) will increase by more than...
Consumer Protection
Media release
02 Nov 2021
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 20 October 2021), the average price of regular unleaded petrol (ULP) will increase by more than...
Consumer Protection
Media release
19 Oct 2021
Revamped website with new search and mapping features now online Finding the cheapest fuel will be quick and easy A new logo to celebrate the 20th anniversary of FuelWatch A revamped FuelWatch website has been launched with enhanced search and interactive mapping features which will make it quick and easy for WA motorists to find the cheapest fuel sites in their area. The mobile-friendly website...
Consumer Protection
Media release
15 Oct 2021
Changes to pricing pattern see a disruption to the usual weekly petrol price cycle Indications that major outlets may be creating a fortnightly cycle as others follow FuelWatch monitoring prices to confirm if the new cycle is established long-term FuelWatch reports a disruption to the usual petrol price cycle in Perth with price hikes now appearing to occur fortnightly instead of weekly. For...
Consumer Protection
Media release
12 Oct 2021

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