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Consumers must be provided with an itemised bill if they request one. The supplier must give the consumer the itemised bill, without charge, within seven days of the request. It must be expressed in plain language, legible and clear. A consumer can ask a supplier for an itemised bill which shows:...
Receipts
New vehicle (manufacturer's) warranties When you buy a new vehicle the manufacturer will "guarantee" the vehicle, usually for a limited period of time, provided the vehicle is used correctly. This guarantee is known as a manufacturer's warranty or 'express warranty' because it is 'expressed',...
Buying a vehicle
When you buy a vehicle from a dealer, it will come with a warranty - a manufacturer's warranty if it is new, and a statutory (dealer's) warranty if it is second-hand. Note: Older second-hand vehicles and some types of vehicles may not be covered by statutory warranty. All vehicles, both new and...
Buying a vehicle
Reasonable time, if no time set A contract or agreement for the supply of services usually states when the services will be provided and the date they will be completed. If not, you automatically guarantee to supply the service within a reasonable time. What is ’reasonable’ will depend on the...
Guarantees and warranties
Manufacturers guarantee to take reasonable steps to provide spare parts and repair facilities, a place that can fix the consumer’s goods, for a reasonable time after purchase. If the manufacturer does not have an office in Australia, the importer takes on these responsibilities. Example: A consumer...
Guarantees and warranties
Title to goo ds Suppliers guarantee they have the right to sell the goods (clear title), unless the supplier alerted the consumer before the sale that they had ‘limited title’. If goods are sold with limited title, any other person with ownership rights—for example, a person owed money by the...
Guarantees and warranties
A supplier guarantees that the goods will do the job the consumer was told they would. The ‘fit for purpose’ guarantee A supplier guarantees that goods will be reasonably fit for any purpose that the supplier or the consumer specified – the goods will do the job the consumer was told they would...
Guarantees and warranties
Description of goods must be accurate Suppliers and manufacturers guarantee that the description of goods for example, in a catalogue or television commercial is accurate. This does not apply to goods bought at auction. Matching description If the goods do not match the description for example, the...
Guarantees and warranties
Acceptable quality Goods must be of an acceptable quality. Acceptable quality has a number of factors, including that the goods will be safe to use, and that they will be reasonably durable. Acceptable quality is determined by what a reasonable consumer fully familiar with the goods would regard as...
Guarantees and warranties
Whether you have to provide a refund, repair, replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law. You are responsible for understanding your legal obligations. Australia’s consumer protection...
Guarantees and warranties

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Publications

This checklist has been developed to assist you in identifying risks associated with working at height .
WorkSafe
Checklist
18 Feb 2015
WorkSafe has produced this checklist to assist you in inspecting your workplace in regards to evacuation and first aid. Although the checklists do not cover all the requirements under workplace safety and health laws, they will give you a better idea of whether your workplace meets basic standards of safety. They will also assist in laying the foundation for a safety and health management system at your workplace.
WorkSafe
Checklist
22 May 2014
WorkSafe has produced this checklist to assist you in inspecting training, risk assessment and safe work procedures associated with confined spaces. Although the checklists do not cover all the...
WorkSafe
Checklist
22 May 2014
WorkSafe has produced this checklist to assist you in inspecting chemical or hazardous substances hazards at your workplace. This checklist covers both requirements for hazardous substances under the...
WorkSafe
Checklist
22 May 2014
This checklist covers both requirements for hazardous substances under the Occupational Safety and Health Regulations 1996 and general chemical safety.
WorkSafe
Checklist
20 May 2014
Buying a car is a big investment for most people. Make sure you do your homework before doing the deal, regardless of whether it’s through a private seller or with a car yard. Buying a new or used...
Consumer Protection
Fact sheet
08 Jun 2020

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Announcements

Selling cars without a motor vehicle dealer’s licence has cost a Perth man $5,000 after he was fined by the Perth Magistrates Court in a case brought against him by Consumer Protection. In addition to being fined $5,000, 32-year-old Rainer Puhmas from Innaloo was ordered to pay costs of $525.50 after pleading guilty by letter during the hearing on 3 May 2019. Rainer Puhmas bought 17 cars and sold...
Consumer Protection
Media release
16 May 2019
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 158.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 14 May 2019, most Caltex and Coles Express sites are increasing their ULP price to 165.9 cpl (increasing by 24 to 26 cpl). Most BP sites are increasing their ULP price to 161.9...
Consumer Protection
Media release
13 May 2019
The average price of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 156.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 7 May 2019, most Coles Express sites are increasing their ULP price to 165.9 cpl (increasing by 23 cpl). Most BP and Caltex sites are increasing their ULP price to 163.9 cpl,...
Consumer Protection
Media release
06 May 2019
The average price of unleaded petrol is set to increase by about 19 cents per litre (cpl) to 158.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 30 April 2019, most Coles Express sites are increasing their ULP price to 164.9 cpl (hiking by 24 cpl). Most BP and Caltex Woolworths sites are increasing their ULP price to 163...
Consumer Protection
Media release
29 Apr 2019
david_hillyard_sq.jpg
david_hillyard_sq.jpg, by sroberts
With Commissioner for Consumer Protection David Hillyard Buying a vehicle via online auction has left a WA consumer with a sour taste in her mouth after the car turned out to be a lemon. The woman, who told her story on TV recently, bid $6,000 because the SUV had only done 135,000km and seemed like a bargain. But when she drove it away after purchase, it...
Consumer Protection
Department News
11 Apr 2019
The Department of Mines, Industry Regulation and Safety (DMIRS) is conducting a stakeholder satisfaction survey to invite feedback on our services and our role as a regulator. The results will help DMIRS focus on business areas and services that need performance improvements. If you subscribe to a DMIRS email newsletter or subscriber news service, you may be contacted by email and invited to take...
Consumer Protection
Department News
29 Apr 2019
The average cost of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 154.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 23 April 2019, most Coles Express sites are increasing their ULP price to 163.9 cpl (increasing by 25 cpl). Most BP, Caltex Woolworths and 7-Eleven sites are increasing their ULP...
Consumer Protection
Media release
22 Apr 2019
The average price of unleaded petrol is set to increase by over 20 cents per litre (cpl) to 155.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 16 April 2019, most Coles Express sites are increasing their ULP price to 161.9 cpl (hiking by 23 cpl). Most Caltex Woolworths, BP, Caltex and 7-Eleven sites are increasing their...
Consumer Protection
Media release
15 Apr 2019
The average price of unleaded petrol is set to increase by over 18 cents per litre (cpl) to 152.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 9 April 2019, most Coles Express sites are increasing their ULP price to 159.9 cpl (hiking by 23 cpl). Most BP sites are increasing their ULP price to 157.9 cpl, most Caltex...
Consumer Protection
Media release
08 Apr 2019
The average price of unleaded petrol is set to increase by over 18 cents per litre (cpl) to 151.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 2 April 2019, many Coles Express sites are increasing their ULP price to 158.9 cpl (hiking by 23 cpl). Most Caltex sites are increasing their ULP price to 156.9 cpl, most BP and 7...
Consumer Protection
Media release
01 Apr 2019

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