Motor industry

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A salesperson is someone who is employed or engaged by or on behalf of a dealer to buy or sell motor vehicles. A salesperson's licence is needed if you: Buy or sell vehicles. Complete sales contract documentation. Take a customer for a demonstration drive. You will not require a salesperson's...
Vehicle sellers
A yard manager is someone employed or engaged by a dealer to manage or supervise the dealer's business of buying and/or selling vehicles. What you need to do to get a licence To obtain a motor vehicle yard manager licence you must: Complete the application form ; Pay the appropriate fee ; Prove...
Vehicle sellers
The Motor Vehicle Dealers Act requires each applicant for a dealer's licence operate from premises suitable for the type of business for which the licence is sought. The Commissioner for Consumer Protection also maintains records of these premises to assist it with decisions, such as whether the...
Vehicle sellers
Consumers must be provided with an itemised bill if they request one. The supplier must give the consumer the itemised bill, without charge, within seven days of the request. It must be expressed in plain language, legible and clear. A consumer can ask a supplier for an itemised bill which shows:...
Receipts
New vehicle (manufacturer's) warranties When you buy a new vehicle the manufacturer will "guarantee" the vehicle, usually for a limited period of time, provided the vehicle is used correctly. This guarantee is known as a manufacturer's warranty or 'express warranty' because it is 'expressed',...
Buying a vehicle
When you buy a vehicle from a dealer, it will come with a warranty - a manufacturer's warranty if it is new, and a statutory (dealer's) warranty if it is second-hand. Note: Older second-hand vehicles and some types of vehicles may not be covered by statutory warranty. All vehicles, both new and...
Buying a vehicle
Reasonable time, if no time set A contract or agreement for the supply of services usually states when the services will be provided and the date they will be completed. If not, you automatically guarantee to supply the service within a reasonable time. What is ’reasonable’ will depend on the...
Guarantees and warranties
Manufacturers guarantee to take reasonable steps to provide spare parts and repair facilities, a place that can fix the consumer’s goods, for a reasonable time after purchase. If the manufacturer does not have an office in Australia, the importer takes on these responsibilities. Example: A consumer...
Guarantees and warranties
Title to goo ds Suppliers guarantee they have the right to sell the goods (clear title), unless the supplier alerted the consumer before the sale that they had ‘limited title’. If goods are sold with limited title, any other person with ownership rights—for example, a person owed money by the...
Guarantees and warranties
A supplier guarantees that the goods will do the job the consumer was told they would. The ‘fit for purpose’ guarantee A supplier guarantees that goods will be reasonably fit for any purpose that the supplier or the consumer specified – the goods will do the job the consumer was told they would...
Guarantees and warranties

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Publications

Application for additional classes of repair w ork to be added to an existing Motor Vehicle Repairer’s Certificate What do I need to do to lodge a complete application To apply for a licence you must...
Consumer Protection
Form – application
14 Jul 2020
This document was developed to assist in the investigation of slips, trip and falls in the workplace.
WorkSafe
Checklist
22 May 2014
WorkSafe has produced this document to increase awareness of worker safety issues in automotive body painting and interior repair and highlight the importance of appropriate systems of work and...
WorkSafe
Checklist
22 May 2014
This checklist has been developed to assist you in identifying risks associated with working at height .
WorkSafe
Checklist
18 Feb 2015
WorkSafe has produced this checklist to assist you in inspecting your workplace in regards to evacuation and first aid. Although the checklists do not cover all the requirements under workplace safety and health laws, they will give you a better idea of whether your workplace meets basic standards of safety. They will also assist in laying the foundation for a safety and health management system at your workplace.
WorkSafe
Checklist
22 May 2014
WorkSafe has produced this checklist to assist you in inspecting training, risk assessment and safe work procedures associated with confined spaces. Although the checklists do not cover all the...
WorkSafe
Checklist
22 May 2014
WorkSafe has produced this checklist to assist you in inspecting chemical or hazardous substances hazards at your workplace. This checklist covers both requirements for hazardous substances under the...
WorkSafe
Checklist
22 May 2014
This checklist covers both requirements for hazardous substances under the Occupational Safety and Health Regulations 1996 and general chemical safety.
WorkSafe
Checklist
20 May 2014
Buying a car is a big investment for most people. Make sure you do your homework before doing the deal, regardless of whether it’s through a private seller or with a car yard. Buying a new or used...
Consumer Protection
Fact sheet
08 Jun 2020

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Announcements

The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 151.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 23 July 2019, most Caltex sites are increasing their ULP price to 159.9 cpl (increasing by 29 cpl). Most 7-Eleven sites are increasing their ULP price to 159.7 cpl, many BP and...
Consumer Protection
Media release
22 Jul 2019
A motor vehicle repairer has been banned from holding a licence for three years, fined $3,000 and reprimanded by the State Administrative Tribunal (SAT) after he admitted being involved in corrupt activities related to vehicle examinations. Peter William Horn of Bibra Lake had breached the Motor Vehicle Repairers Act by engaging in conduct which renders him unfit to be a licensee both as an...
Consumer Protection
Media release
18 Jul 2019
The average price of unleaded petrol is set to increase by over 20 cents per litre (cpl) to 150.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 16 July 2019, most Caltex sites are increasing their ULP price to 159.9 cpl (hiking by 30 cpl). Most Caltex Woolworths and Puma sites are increasing their ULP price to 159.7 cpl,...
Consumer Protection
Media release
15 Jul 2019
A Balga man has been fined $4,000 by the Perth Magistrates Court on 5 July 2019 after pleading guilty to operating a large car dealing operation without a licence. Wesam Mohammed had bought and sold more than 80 vehicles from June 2017 to August 2018. He was also ordered to pay $426 in costs. In considering the penalty, Magistrate Young took into account the guilty plea and the fact that Mr...
Consumer Protection
Media release
09 Jul 2019
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 149 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 9 July 2019, most Caltex Woolworths and Caltex sites are increasing their ULP price to 156.7 cpl (increasing by between 30 cpl and 31 cpl). Most 7-Eleven sites are increasing their...
Consumer Protection
Media release
08 Jul 2019
Two men who have admitted being involved in corrupt activities related to vehicle examinations have been reprimanded, fined and disqualified from holding motor vehicle repairer licences by the State Administrative Tribunal (SAT). Alfonso Berardis , a former Director of IPM Enterprises Pty Ltd of Spearwood, was disqualified from holding or obtaining a motor vehicle repairer’s business licence for...
Consumer Protection
Media release
03 Jul 2019
With Commissioner for Consumer Protection David Hillard Ever forgotten to pick up your clothes from the dry cleaner? Or maybe you’ve left your camping gear at a site and never bothered to make the trip back to collect it? When consumers leave goods behind there are procedures that must be followed by traders to legally dispose of the items left in their possession. Consumer Protection is...
Consumer Protection
Media release
02 Jul 2019
The average price of unleaded petrol is set to increase by over 22 cents per litre (cpl) to 149 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 2 July 2019, most Caltex sites are increasing their ULP price to 158.9 cpl (hiking 33 cpl). Most Caltex Woolworths sites are increasing their ULP price to 156.7 cpl, most BP sites...
Consumer Protection
Media release
01 Jul 2019
The average price of unleaded petrol is set to increase by over 22 cents per litre (cpl) to 147.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 25 June 2019, most Caltex sites are increasing their ULP price to 156.9 cpl (hiking by up to 32 cpl). Most Coles Express sites are increasing their ULP price to 154.9 cpl, most...
Consumer Protection
Media release
24 Jun 2019
The average price of unleaded petrol is set to increase by over 20 cents per litre (cpl) to 146.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 18 June 2019, most BP and Caltex sites are increasing their ULP price to 153.9 cpl (hiking by up to 33 cpl). Most Caltex Woolworths sites are increasing their ULP price to 153.7...
Consumer Protection
Media release
17 Jun 2019

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