Motor industry

Topics

A salesperson is someone who is employed or engaged by or on behalf of a dealer to buy or sell motor vehicles. A salesperson's licence is needed if you: Buy or sell vehicles. Complete sales contract documentation. Take a customer for a demonstration drive. You will not require a salesperson's...
Vehicle sellers
A yard manager is someone employed or engaged by a dealer to manage or supervise the dealer's business of buying and/or selling vehicles. What you need to do to get a licence To obtain a motor vehicle yard manager licence you must: Complete the application form ; Pay the appropriate fee ; Prove...
Vehicle sellers
The Motor Vehicle Dealers Act requires each applicant for a dealer's licence operate from premises suitable for the type of business for which the licence is sought. The Commissioner for Consumer Protection also maintains records of these premises to assist it with decisions, such as whether the...
Vehicle sellers
Consumers must be provided with an itemised bill if they request one. The supplier must give the consumer the itemised bill, without charge, within seven days of the request. It must be expressed in plain language, legible and clear. A consumer can ask a supplier for an itemised bill which shows:...
Receipts
Reasonable time, if no time set A contract or agreement for the supply of services usually states when the services will be provided and the date they will be completed. If not, you automatically guarantee to supply the service within a reasonable time. What is ’reasonable’ will depend on the...
Guarantees and warranties
Manufacturers guarantee to take reasonable steps to provide spare parts and repair facilities, a place that can fix the consumer’s goods, for a reasonable time after purchase. If the manufacturer does not have an office in Australia, the importer takes on these responsibilities. Example: A consumer...
Guarantees and warranties
Title to goo ds Suppliers guarantee they have the right to sell the goods (clear title), unless the supplier alerted the consumer before the sale that they had ‘limited title’. If goods are sold with limited title, any other person with ownership rights—for example, a person owed money by the...
Guarantees and warranties
A supplier guarantees that the goods will do the job the consumer was told they would. The ‘fit for purpose’ guarantee A supplier guarantees that goods will be reasonably fit for any purpose that the supplier or the consumer specified – the goods will do the job the consumer was told they would...
Guarantees and warranties
Description of goods must be accurate Suppliers and manufacturers guarantee that the description of goods for example, in a catalogue or television commercial is accurate. This does not apply to goods bought at auction. Matching description If the goods do not match the description for example, the...
Guarantees and warranties
Acceptable quality Goods must be of an acceptable quality. Acceptable quality has a number of factors, including that the goods will be safe to use, and that they will be reasonably durable. Acceptable quality is determined by what a reasonable consumer fully familiar with the goods would regard as...
Guarantees and warranties

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Publications

The Western Australian Government is seeking your comments on the proposals to modernise Western Australia’s WHS laws. Background On 12 July 2017, the Government announcemed the development of a...
WorkSafe
Information
17 Jun 2022
Change of auditor request form for motor vehicle dealers selling on consignment Motor Vehicle Dealers Act 1973 , section 32C and 32I Motor Vehicle Dealers (sales) regulations 1974, regulations 10C...
Consumer Protection
Form – application
09 Aug 2022
The purpose of this Safety Alert is to remind workplaces of the importance of conducting regular service and inspections for vehicle hoists. WorkSafe Western Australia has been inspecting workplaces...
WorkSafe
Alert
01 Aug 2018
Introduction Using this publication Section 1 answers general questions about trust accounting. Section 2 examines the documents and records that constitute the trust accounting system, which must be...
Consumer Protection
Guide / handbook
09 Aug 2022
Information for consumers If you are in the market for a second-hand vehicle you should be aware of the different obligations motor vehicle dealers, insurance companies and private sellers have to...
Consumer Protection
Fact sheet
01 Mar 2018
To enable the renewal application to be assessed prior to your licence expiring, please complete the entire form and lodge it before the expiry date, together with payment and all required supporting...
Consumer Protection
Form – application
01 Mar 2023
Who needs to hold a car market operator registration Anyone who carries on the business of providing the premises for a car market must hold a car market operators registration. A car market means a...
Consumer Protection
Form – application
22 Dec 2022
Who can apply to change authorised premises A motor vehicle dealer, repair business or car market operator who intends to add new premises to the existing licence, move from current premises to new...
Consumer Protection
Form – application
10 Apr 2024
Who can apply for an exemption You may be eligible to apply for an exemption from compliance with the Motor Vehicle Dealers Act 1973 under section 31(1), if you fit one of the following categories:...
Consumer Protection
Form – application
04 Dec 2023
The information you are seeking may be available via the department's online licence and registration search . What do I need to complete a request To request a copy or an extract of the register,...
Consumer Protection
Form – application
23 Dec 2022

Pages

Announcements

Vehicle sold after odometer reduced by more than 150,000 kilometres Profit on sale doubled due to fake odometer reading Odometer wind backs ‘the ultimate deception’ of vehicle buyers A dramatic reduction of a vehicle’s odometer reading prior to sale has been described by a Perth magistrate as ‘brazen and egregious’ with the seller being fined $2,000 for deception. Vishvender Tejpal Singh of...
Consumer Protection
Media release
09 Mar 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 9 March 2022), the average price of regular unleaded petrol (ULP) will increase by over 29 cents...
Consumer Protection
Media release
08 Mar 2022
Many people have heard of the ‘yellow sticker’ defect notices used to take unroadworthy cars off our streets, but less well known are the ‘green stickers’ used by Consumer Protection to stop dodgy vehicles being sold at car-yards. Automotive officers from Consumer Protection regularly carry out random inspections at dealerships and place green “Unfit for Sale” stickers on vehicles that have...
Consumer Protection
Media release
02 Mar 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 23 February 2022), the average price of regular unleaded petrol (ULP) will increase by over 25...
Consumer Protection
Media release
22 Feb 2022
68 vehicles deemed unfit for sale by automotive inspectors in 2021 Defects mostly related to tyres, windscreens and seatbelts Buyers urged to get a mechanical inspection before purchase Automotive officers from Consumer Protection prevented 68 unroadworthy motor vehicles from being sold in 2021, helping to protect buyers and other road users in WA. Random inspections are regularly carried out at...
Consumer Protection
Media release
17 Feb 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 9 February 2022), the average price of regular unleaded petrol (ULP) will increase by 25 cents...
Consumer Protection
Media release
08 Feb 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 26 January 2022), the average price of regular unleaded petrol (ULP) will increase by 27 cents...
Consumer Protection
Media release
25 Jan 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 12 January 2022), the average price of regular unleaded petrol (ULP) will increase by 30 cents...
Consumer Protection
Media release
11 Jan 2022
UPDATE 16/11/22: Following his conviction in the Perth Magistrates Court, Mr Al-Khafaji was also reprimanded by the State Administrative Tribunal and disqualified from holding a motor vehicle repairer’s certificate for three months. $8,500 total fine for reducing odometer reading by half prior to sale Vehicle offered for sale on Facebook and then sold to his employer, a car yard Behaviour...
Consumer Protection
Media release
05 Jan 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 29 December 2021), the average price of regular unleaded petrol (ULP) will increase by 30 cents...
Consumer Protection
Media release
28 Dec 2021

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