Motor industry

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Reasonable time, if no time set A contract or agreement for the supply of services usually states when the services will be provided and the date they will be completed. If not, you automatically guarantee to supply the service within a reasonable time. What is ’reasonable’ will depend on the...
Guarantees and warranties
Manufacturers guarantee to take reasonable steps to provide spare parts and repair facilities, a place that can fix the consumer’s goods, for a reasonable time after purchase. If the manufacturer does not have an office in Australia, the importer takes on these responsibilities. Example: A consumer...
Guarantees and warranties
Title to goo ds Suppliers guarantee they have the right to sell the goods (clear title), unless the supplier alerted the consumer before the sale that they had ‘limited title’. If goods are sold with limited title, any other person with ownership rights—for example, a person owed money by the...
Guarantees and warranties
A supplier guarantees that the goods will do the job the consumer was told they would. The ‘fit for purpose’ guarantee A supplier guarantees that goods will be reasonably fit for any purpose that the supplier or the consumer specified – the goods will do the job the consumer was told they would...
Guarantees and warranties
Description of goods must be accurate Suppliers and manufacturers guarantee that the description of goods for example, in a catalogue or television commercial is accurate. This does not apply to goods bought at auction. Matching description If the goods do not match the description for example, the...
Guarantees and warranties
Acceptable quality Goods must be of an acceptable quality. Acceptable quality has a number of factors, including that the goods will be safe to use, and that they will be reasonably durable. Acceptable quality is determined by what a reasonable consumer fully familiar with the goods would regard as...
Guarantees and warranties
Whether you have to provide a refund, repair, replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law. You are responsible for understanding your legal obligations. Australia’s consumer protection...
Guarantees and warranties
Repairing a vehicle can be costly, so choosing your repairer carefully can be a real advantage. Before choosing a repairer, do your research and talk to people; many will have good and bad experiences which will help you make the right choice. Some suggestions for choosing a repairer: Find out if...
Servicing, repair and towing
When you buy a second hand vehicle it is best to try to obtain one with a full service history and log books. If the vehicle doesn’t have a log book, buy one so you can record all servicing repairs on the vehicle. It will help you sell it later. When booking your vehicle in for a service, clearly...
Servicing, repair and towing
A new vehicle comes with a vehicle service book (log book) which outlines when the vehicle should be serviced and what type of maintenance should be done. To keep your vehicle in good working order the service/maintenance schedule should be followed. The service book also gives a service history of...
Servicing, repair and towing

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Publications

WorkSafe has produced this checklist to assist you in inspecting training, risk assessment and safe work procedures associated with confined spaces. Although the checklists do not cover all the...
WorkSafe
Checklist
22 May 2014
WorkSafe has produced this checklist to assist you in inspecting chemical or hazardous substances hazards at your workplace. This checklist covers both requirements for hazardous substances under the...
WorkSafe
Checklist
22 May 2014
This checklist covers both requirements for hazardous substances under the Occupational Safety and Health Regulations 1996 and general chemical safety.
WorkSafe
Checklist
20 May 2014
Buying a car is a big investment for most people. Make sure you do your homework before doing the deal, regardless of whether it’s through a private seller or with a car yard. Buying a new or used...
Consumer Protection
Fact sheet
08 Jun 2020

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Announcements

Consumer Protection is warning WA consumers about a business that has taken orders for Land Rover parts but has failed to deliver. Gordon German , trading as Green Oval Experience formerly operating as an auto parts store in Canning Vale, owes at least 15 customers a total of almost $50,000 in payments accepted for motor vehicle parts that have yet to be supplied. Complaints against the business...
Consumer Protection
Media release
26 Sep 2019
The average price of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 157.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 24 September 2019, most Caltex Woolworths sites are increasing their ULP price to 169.9 cpl (hiking by 35.2 cpl). Most Caltex and many Coles Express sites are increasing their...
Consumer Protection
Media release
23 Sep 2019
A Bayswater panel beater who has taken money from customers but failed to complete the work is the target of a public warning by Consumer Protection as well as an appeal for vehicle owners to come forward. Raymond John Goodall , trading as The Force in Smash Repairs (deregistered) , has attracted numerous consumer complaints over many years and currently has dozens of vehicles that have been...
Consumer Protection
Media release
19 Sep 2019
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 151.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 17 September 2019, many Coles Express sites are increasing their ULP price to 167.9 cpl (increasing by 36 cpl). Most Caltex sites are increasing their ULP price to 161.9 cpl,...
Consumer Protection
Media release
16 Sep 2019
The average price of unleaded petrol is set to increase by over 19 cents per litre (cpl) to 148.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 10 September 2019, most Coles Express sites are increasing their ULP price to 159.9 cpl (hiking by 30 cpl). Most BP sites are hiking their ULP price to 157.9 cpl, most Caltex...
Consumer Protection
Media release
09 Sep 2019
With Commissioner for Consumer Protection David Hillyard Consumer Protection is reminding Western Australians how important it is to use licensed repairers to service or fix cars. Backyard or bush mechanics operate in WA and even though Consumer Protection aims to identify them and stop them, the community can help by always choosing licensed repairers, to protect themselves and their vehicles...
Consumer Protection
Media release
06 Sep 2019
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 148.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 3 September 2019, many Coles Express sites are increasing their ULP price to 159.9 cpl (increasing by 30 cpl). Most BP and Caltex sites are increasing their ULP price to 156.9...
Consumer Protection
Media release
02 Sep 2019
The average price of unleaded petrol is set to increase by over 19 cents per litre (cpl) to 149.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 27 August 2019, most Coles Express sites are increasing their ULP price to 158.9 cpl (hiking by 27 cpl). Most BP and Caltex sites are increasing their ULP price to 156.9 cpl and...
Consumer Protection
Media release
26 Aug 2019
The average price of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 149.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 20 August 2019, most Caltex sites are increasing their ULP price to 158.9 cpl (hiking by 30 cpl). Most BP and Coles Express sites are increasing their ULP price to 156.9 cpl,...
Consumer Protection
Media release
19 Aug 2019
The average price of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 149.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 13 August 2019, most Caltex sites are increasing their ULP price to 158.9 cpl (hiking by 28 cpl). Most Coles Express sites are increasing their ULP price to 156.9 cpl, most BP...
Consumer Protection
Media release
12 Aug 2019

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