Motor industry

Topics

Consumer guarantees – business rights and responsibilities

Whether you have to provide a refund, repair, replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law. You are responsible for understanding your legal obligations. Australia’s consumer protection...
Guarantees and warranties
25 Feb 2014

Contact dermatitis

Dermatitis simply means inflammation of the skin. What is contact dermatitis? Contact dermatitis is an inflammation that occurs when a substance comes into contact with skin. The skin is irritated. This may be in the form of either an allergy or more commonly an irritant reaction. How does the skin...
Diseases and health
20 Feb 2014

Buying a new car

If you’re planning on buying a new car, here’s some things to consider: Know your budget and what you want from a car (size, use etc.); Arrange finance (if applicable) Check the contract conditions Understand there is no cooling-off period Check the warranty conditions Insure your car Conduct pre-...
Buying a vehicle or boat
20 Feb 2014

Odometer tampering

A car’s odometer reading can indicate kilometres the car has actually travelled and whether the necessary checks, services and repairs have been carried out at the required times. A valid and correct odometer reading is necessary to maintaining the car’s mechanical safety. The odometer can be found...
Buying a vehicle or boat
20 Feb 2014

Authorised witnesses

Some licence applications, or documents required in support of an application, are required to be signed or certified by an authorised witness. This should be done in accordance with the Department of Justice’s Information Fact Sheet 3 (PDF) available. You may find more helpful information from...
Occupations requiring licensing
19 Feb 2014

Motor vehicle repairers - Infringements

The Motor Vehicle Repairers Act 2003 (the Act) imposes serious obligations on licensed repair business operators and the way they operate their business. Failing to meet those obligations can result in the Department issuing an infringement notice, prosecuting offending licence holders before a...
Motor vehicle repairers
19 Feb 2014

Motor vehicle repairer exemptions

Every business in the motor repair and servicing industry requires a repair business licence. Vehicle and parts manufacturers are exempt if they do not actually repair vehicles. If you manufacture parts but do not fit them to a vehicle you will not require a licence. The question you must ask...
Motor vehicle repairers
19 Feb 2014

Motor vehicle repair premises

Motor vehicle repair businesses must operate from approved premises (including mobile premises). If a repair business operates from multiple premises, each additional premises must also be approved. Fixed premises The Motor Vehicle Repairers Act 2003 requires each applicant for a motor vehicle...
Motor vehicle repairers
19 Feb 2014

Motor vehicle repair business licence

A motor vehicle repair business licence is required if you are an owner of a motor vehicle repair business, a self-employed motor vehicle repairer or operate a mobile repair business. Before your licence can be approved by the Commissioner for Consumer Protection, you must be a certified repairer...
Motor vehicle repairers
19 Feb 2014

Classes of motor vehicle repair work

Under the Motor Vehicle Repairers Act, motor vehicle repair businesses are required to hold a business licence but they are no longer required to hold separate or additional licenses for each and every class of motor vehicle repairs. A repair business must ensure repair work is only carried out by...
Motor vehicle repairers
19 Feb 2014

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Publications

Form 4 - Motorcycle particulars and warranty

READ
This form advises motorcycle buyers a motorcycle is covered by statutory warranties and describes certain particulars about the motorcycle. A dealer must display a "Vehicle Particulars" form on any...
Consumer Protection
Form – notification
04 Oct 2021

Form 4 - Used car vehicle particulars and warranty

READ
This form advises car buyers a vehicle is covered by statutory warranties and describes certain particulars about the vehicle. A dealer must display a "Vehicle Particulars" form on any second-hand...
Consumer Protection
Form – notification
04 Oct 2021

Form 1 - Dealers register of transactions (motor vehicles)

READ
A dealer's register must be maintained at each authorised premises of the dealership. The register records details of every transaction that the dealer conducts, identifying the vehicle, the seller...
Consumer Protection
Form – registration
22 Aug 2017

Request to add consignment sales (category E) to a motor vehicle dealers licence

READ
Dealers who want to start selling vehicles on consignment can request Category E be added to their licence using the form 'Request to add consignment sales (Category E)'. Information about dealer...
Consumer Protection
Form – application
02 Mar 2023

Application to appoint an auditor for motor vehicle dealers selling on consignment

READ
Dealers are required to appoint a Registered Company Auditor, approved by the Commissioner, at the time of opening a Consignment Trust Account and notify the Commissioner of the Auditors details. If...
Consumer Protection
Form – application
09 Aug 2022

Podcast - Discussion Paper - Work Health and Safety Regulations for WA

READLISTEN
On Wednesday 1 June 2016, the WorkSafe Western Australia Commissioner released the Discussion Paper - Work Health and Safety Regulations for Western Australia (the discussion paper) for public...
WorkSafe
Information
19 Jul 2016

Work Health and Safety Regulations Discussion Paper

READ
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016

Checklist for car retailing industry

READ
WorkSafe has produced this checklist to increase awareness of safety issues faced by the car retailing industry and highlight the effect and importance of appropriate systems of work and safety...
WorkSafe
Checklist
04 Sep 2014

Better Trading - publication

READ
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
15 Jan 2020

Application for a motor vehicle repairer's certificate

READ
What do I need to do to lodge a complete application To apply for a licence you must lodge a complete application. This means you must: Complete all of the relevant sections of the application form...
Consumer Protection
Form – application
04 Apr 2023

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Announcements

Cutting the consumer cost of cancelling car contracts

Maximum damages claim for cancellations reduced from 15 to five per cent Dealers warned to only charge for realistic costs of contract cancellation Consumers urged to be sure of purchase as cancellation can be costly The maximum amount motor vehicle dealers in WA can charge a consumer who cancels a purchase contract will be reduced to five per cent of the contract’s value from 1 January 2022...
Consumer Protection
Media release
30 Nov 2021

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 17 November 2021), the average price of regular unleaded petrol (ULP) will increase by more than...
Consumer Protection
Media release
16 Nov 2021

Commissioner's blog: FuelWatch keeps dollars in your bank, not in your tank

With fuel prices recently hitting record-highs and Perth’s petrol price cycle changing from weekly to fortnightly, it’s a particularly important time for consumers to have the information they need to save money at the bowser. That’s where our free FuelWatch service can help, with a revamped website containing interactive mapping features that makes it quick and easy for WA motorists to find the...
Consumer Protection
Media release
11 Nov 2021

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 3 November 2021), the average price of regular unleaded petrol (ULP) will increase by more than...
Consumer Protection
Media release
02 Nov 2021

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 20 October 2021), the average price of regular unleaded petrol (ULP) will increase by more than...
Consumer Protection
Media release
19 Oct 2021

New FuelWatch website makes it easy to find cheapest fuel sites

Revamped website with new search and mapping features now online Finding the cheapest fuel will be quick and easy A new logo to celebrate the 20th anniversary of FuelWatch A revamped FuelWatch website has been launched with enhanced search and interactive mapping features which will make it quick and easy for WA motorists to find the cheapest fuel sites in their area. The mobile-friendly website...
Consumer Protection
Media release
15 Oct 2021

Change to Perth’s petrol price cycle

Changes to pricing pattern see a disruption to the usual weekly petrol price cycle Indications that major outlets may be creating a fortnightly cycle as others follow FuelWatch monitoring prices to confirm if the new cycle is established long-term FuelWatch reports a disruption to the usual petrol price cycle in Perth with price hikes now appearing to occur fortnightly instead of weekly. For...
Consumer Protection
Media release
12 Oct 2021

Avoid Perth's petrol price hike

The average price of regular unleaded petrol (ULP) is set to increase by over 31 cents per litre (cpl) to 174.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 6 October 2021, most branded retailers are hiking their ULP price: Caltex Woolworths hiking by 45 cpl up to 183.9 cpl; BP and Coles Express up to 181...
Consumer Protection
Media release
05 Oct 2021

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 17 cents per litre (cpl) to 163.0 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 29 September 2021, some branded retailers are making large hikes to their ULP price: Coles Express hiking by 39 cpl up to 181.9 cpl; 7-Eleven and BP...
Consumer Protection
Media release
28 Sep 2021

Avoid Perth petrol price rise

The average price of regular unleaded petrol (ULP) is set to increase by over 30 cents per litre (cpl) to 169.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers, if they can, to fill up today to save money. FuelWatch advises that on Wednesday 22 September 2021, most branded retailers are hiking their ULP price: BP, Caltex Woolworths and Coles Express hiking by between 39-41 cpl up to 178.9...
Consumer Protection
Media release
21 Sep 2021

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