Motor industry

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Whether you have to provide a refund, repair, replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law. You are responsible for understanding your legal obligations. Australia’s consumer protection...
Guarantees and warranties
Dermatitis simply means inflammation of the skin. What is contact dermatitis? Contact dermatitis is an inflammation that occurs when a substance comes into contact with skin. The skin is irritated. This may be in the form of either an allergy or more commonly an irritant reaction. How does the skin...
Diseases and health
If you’re planning on buying a new car, here’s some things to consider: Know your budget and what you want from a car (size, use etc.); Arrange finance (if applicable) Check the contract conditions Check the warranty conditions Insure your car Conduct pre-delivery checks Contract When you buy a...
Buying a vehicle or boat
A car’s odometer reading can indicate kilometres the car has actually travelled and whether the necessary checks, services and repairs have been carried out at the required times. A valid and correct odometer reading is necessary to maintaining the car’s mechanical safety. The odometer can be found...
Buying a vehicle or boat
Some licence applications, or documents required in support of an application, are required to be signed or certified by an authorised witness. This should be done in accordance with the Department of Justice’s Information Fact Sheet 3 (PDF) available. You may find more helpful information from...
Occupations requiring licensing
The Motor Vehicle Repairers Act 2003 (the Act) imposes serious obligations on licensed repair business operators and the way they operate their business. Failing to meet those obligations can result in the Department issuing an infringement notice, prosecuting offending licence holders before a...
Motor vehicle repairers
Every business in the motor repair and servicing industry requires a repair business licence. Vehicle and parts manufacturers are exempt if they do not actually repair vehicles. If you manufacture parts but do not fit them to a vehicle you will not require a licence. The question you must ask...
Motor vehicle repairers
Motor vehicle repair businesses must operate from approved premises (including mobile premises). If a repair business operates from multiple premises, each additional premises must also be approved. Fixed premises The Motor Vehicle Repairers Act 2003 requires each applicant for a motor vehicle...
Motor vehicle repairers
A motor vehicle repair business licence is required if you are an owner of a motor vehicle repair business, a self-employed motor vehicle repairer or operate a mobile repair business. Before your licence can be approved by the Commissioner for Consumer Protection, you must be a certified repairer...
Motor vehicle repairers
Under the Motor Vehicle Repairers Act, motor vehicle repair businesses are required to hold a business licence but they are no longer required to hold separate or additional licenses for each and every class of motor vehicle repairs. A repair business must ensure repair work is only carried out by...
Motor vehicle repairers

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Publications

Who needs to apply for a licence A yard manager is someone employed or engaged by a dealer to manage or supervise the dealer's business of buying and/or selling vehicles. A yard manager must hold a...
Consumer Protection
Form – application
04 Dec 2023
How to lodge an application for a duplicate licence/certificate Complete all sections of the form and submit it by either: The form can either be submitted; By post: Department of Energy, Mines,...
Consumer Protection
Form – application
04 Dec 2023
Who needs to apply for a licence A motor vehicle salesperson is someone who is employed or engaged by or on behalf of a dealer to buy or sell motor vehicles. What do I need to do to lodge a complete...
Consumer Protection
Form – application
04 Dec 2023
Who needs to apply for a licence Anyone in the business of buying or selling vehicles in Western Australia must be licensed as a dealer under the Motor Vehicle Dealers Act 1973 . This includes...
Consumer Protection
Form – application
14 Mar 2023
Dealers who want to start selling vehicles on consignment can request Category E be added to their licence using the form 'Request to add consignment sales (Category E)'. Information about dealer...
Consumer Protection
Form – application
02 Mar 2023
Dealers are required to appoint a Registered Company Auditor, approved by the Commissioner, at the time of opening a Consignment Trust Account and notify the Commissioner of the Auditors details. If...
Consumer Protection
Form – application
09 Aug 2022
On Wednesday 1 June 2016, the WorkSafe Western Australia Commissioner released the Discussion Paper - Work Health and Safety Regulations for Western Australia (the discussion paper) for public...
WorkSafe
Information
19 Jul 2016
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016
WorkSafe has produced this checklist to increase awareness of safety issues faced by the car retailing industry and highlight the effect and importance of appropriate systems of work and safety...
WorkSafe
Checklist
04 Sep 2014
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
15 Jan 2020

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Announcements

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 29 December 2021), the average price of regular unleaded petrol (ULP) will increase by 30 cents...
Consumer Protection
Media release
28 Dec 2021
An un-staffed Forrestfield petrol station has been named by FuelWatch as the cheapest non-membership petrol outlet in the Perth metropolitan area for 2021. FastFuel 24/7 offered an average price for unleaded petrol (ULP) of 131.8 cents per litre (cpl) during the year with Vibe Morley coming a close second with 132.2 cpl and Liberty Calista third with 134.8 cpl. Costco at Perth Airport is on top...
Consumer Protection
Media release
22 Dec 2021
The McGowan Government has released exposure drafts of regulations under the Work Health and Safety Act 2020 ahead of the commencement of major work health and safety (WHS) reforms in March 2022. Releasing the exposure drafts of the supporting regulations provides all participants in Western Australian workplaces the opportunity to prepare themselves to meet the requirements of the new Act and to...
WorkSafe
Alert
20 Dec 2021
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle.
Consumer Protection
Media release
14 Dec 2021
Anyone who’s tried to cancel a contract to buy a new or used car may recall being slugged with a fee from the dealer for pulling out of the deal. Known as ‘pre-estimated liquidated damages’, the fee is supposed to be a true reflection of actual costs incurred by the dealership as a result of the transaction falling through, such as vehicle licensing costs, special accessories that may have been...
Consumer Protection
Media release
09 Dec 2021
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 1 December 2021), the average price of regular unleaded petrol (ULP) will increase by 29 cents...
Consumer Protection
Media release
30 Nov 2021
Maximum damages claim for cancellations reduced from 15 to five per cent Dealers warned to only charge for realistic costs of contract cancellation Consumers urged to be sure of purchase as cancellation can be costly The maximum amount motor vehicle dealers in WA can charge a consumer who cancels a purchase contract will be reduced to five per cent of the contract’s value from 1 January 2022...
Consumer Protection
Media release
30 Nov 2021
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 17 November 2021), the average price of regular unleaded petrol (ULP) will increase by more than...
Consumer Protection
Media release
16 Nov 2021
With fuel prices recently hitting record-highs and Perth’s petrol price cycle changing from weekly to fortnightly, it’s a particularly important time for consumers to have the information they need to save money at the bowser. That’s where our free FuelWatch service can help, with a revamped website containing interactive mapping features that makes it quick and easy for WA motorists to find the...
Consumer Protection
Media release
11 Nov 2021
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 3 November 2021), the average price of regular unleaded petrol (ULP) will increase by more than...
Consumer Protection
Media release
02 Nov 2021

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