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Commissioner for Consumer Protection

WATCH
David Hillyard was appointed as Acting Commissioner for Consumer Protection in December 2015. Prior to this, he was the Director of Consumer Protection’s Retail and Services Directorate. David has worked with Consumer Protection for over 35 years and has been in senior management roles where most...
About us
29 Mar 2017

Associations information statement

Associations and clubs are required to submit an information statement to Consumer Protection every year. This statement confirms the association is still active, eligible to be incorporated and has held its Annual General Meeting. Statement due dates Information statements must be lodged within...
New law for associations
11 Oct 2016

Changing your rules

The new law requires a number of matters to be included in an association’s rules (also known as the constitution). Most of these items will already be provided for in the existing rules of many associations and only minor changes will be required. Associations have until 1 July 2019 to change...
New law for associations
20 Jul 2016

Associations financial reporting

Reporting requirements for tier 2 and 3 associations Tier 2 and tier 3 associations must prepare a financial report containing financial statements and notes that comply with the accounting standards. Tier 2 and tier 3 associations may be exempt from complying with accounting standards during their...
New law for associations
13 Jul 2016

Ending an association

A benefit of incorporating is an association has perpetual succession, which means it can continue to exist regardless of any changes to it its membership. However, there may come a time where the association has a lack of members or there is no longer any interest in continuing its activities and...
What is an incorporated association?
28 Jun 2016

Complaints against an association

Complaints against an association can be investigated by Consumer Protection if there appears to have been a breach of the Associations Incorporation Act 2015 . Before you submit a complaint consider the following: Do the concerns relate to internal issues, the rules, or a potential breach of the...
What is an incorporated association?
28 Jun 2016

Disputes related to the rules of association

Members have a crucial role in ensuring their association is conducted in an acceptable way. If one or more members think there is something wrong with the running of an incorporated association there are a number of options available to resolve the dispute. Raise your concerns: informally with...
What is an incorporated association?
28 Jun 2016

Running an incorporated association

An incorporated association must meet its obligations under the Associations Incorporation Act 2015 , including: Holding an Annual General Meeting (AGM) once every calendar year within 6 months after the end of the financial year (section 50). Maintaining true and correct records of all financial...
What is an incorporated association?
27 Jun 2016

Benefits of incorporating an association

Why should you incorporate an association? While incorporating under the Associations Incorporation Act 2015 is voluntary incorporation offers groups some benefits including: members and officers of the association are generally not liable to contribute towards the payment of debts or liabilities...
What is an incorporated association?
27 Jun 2016

Help for using AssociationsOnline

The following information is to help you use the AssociationsOnline system. There are also several step-by-step guides with detailed support information. While in the system, the FAQ and help resources button, located at the top right of each page, will link you back to this page to access the help...
INC Guide and Associations Online
20 Jun 2016

Pages

Publications

Information for reviewers and auditors for tier 2 and 3 associations

The Associations Incorporation Act 2015 (the Act) includes specific responsibilities for auditors and reviewers appointed by an incorporated association. These requirements have been listed below for...
Consumer Protection
Information
05 Jul 2017

Working with reviewers and auditors for tier 2 and 3 associations

Incorporated associations who fall into Tier 2 and 3 for financial reporting purposes have specific responsibilities under the Associations Incorporation Act 2015 (the Act) with respect to appointing...
Consumer Protection
Information
05 Jul 2017

Principal Executive Officer declaration form (Charities)

READ
This form is an integral part of any application for, or renewal of, a Charitable Collections Licence, and may also be used to advise of a change in office bearers or director of a licence holder...
Consumer Protection
Form – notification
22 Mar 2017

Associations Transition Pack 3

READ
Information Pack 3 is a step by step guide on how to review and update your association's rules to meet new requirements. Associations have until 1 July 2019 to comply, but we recommend the review...
Consumer Protection
Guidance note
08 Feb 2017

What's in the rules

READ
Explaining the Schedule 1 requirements of the Associations Incorporation Act 2015. Every incorporated association has a set of rules (often called the constitution) which outlines how the association...
Consumer Protection
Guide / handbook
07 Dec 2016

Creating a AssociationsOnline user accounts

READWATCH
IMPORTANT: If you were enrolled prior to 1 July 2016 your old log in details will not work. To be able to manage the information about your association and lodge applications each person needs to...
Consumer Protection
Information
06 Dec 2016

Linking (adding) an association

READWATCH
To be able to manage the information about your association and lodge applications every AssociationsOnline user needs to be linked to their association. A user may choose to be linked as a primary...
Consumer Protection
Information
06 Dec 2016

Charitable Collections in Western Australia – Self Check

READ
Discuss as a Committee how your charity rates in complying with its obligations in WA. Disclaimer : the information contained in this publication is not intended to be legal advice and should not be...
Consumer Protection
Checklist
01 Nov 2016

Complaint form for Incorporated Associations and Charitable Collections

READ
This complaint form only applies to potential breaches of the Associations Incorporation Act 2015 and the Charitable Collections Act 1946 . Consumer Protection will not generally intervene in...
Consumer Protection
Form – registration
01 Nov 2016

Identifying and managing conflicts of interest

It is common for potential conflicts of interest to arise in associations and clubs because people with a common interest are brought together and they are often involved in more than one community...
Consumer Protection
Fact sheet
01 Nov 2016

Pages

Announcements

Community & childcare centres win Consumer Protection Awards

The value of the support that community legal centres provide the WA community has been recognised in the 2017 Western Australian Consumer Protection Awards. Karen Merrin, who has managed the Northern Suburbs Community Legal Centre in Mirrabooka for the past 20 years, has been honoured with the Rona Okely Award for an individual who has given their time, energy and experience for the betterment...
Consumer Protection
Media release
15 Mar 2017

Community call for Consumer Protection Award nominations

Individuals and organisations in WA involved in promoting consumer and tenancy rights and providing community support are urged to submit a nomination for the Consumer Protection Awards 2017. Nominations are now open for the awards which formally recognise the efforts of individuals, groups, businesses, advocates, local government and the media in educating the community about their rights and...
Consumer Protection
Media release
06 Sep 2016

WA organisations lose $500,000 to ‘man in the middle scams’

Fraudsters posing as CEOs or third-party suppliers have cost Western Australian businesses and not-for-profits at least $500,000 in the last two years, prompting a warning about ‘man in the middle scams’. Acting Commissioner for Consumer Protection David Hillyard said the fraud works in two equally sophisticated ways. “The false boss or CEO scam usually hacks a chief executive officer or senior...
Consumer Protection
Media release
17 Aug 2016

AssociationsOnline temporarily unavailable

The AssociationsOnline portal is currently unavailable as it is being updated. The new system, expected to be released over the coming weeks, will be in line with the new law and improve the ability of associations to self-manage many processes. In the meantime, please visit the fees and forms page to make any applications and see the latest version of the model rules. The Inc guide is a...
Consumer Protection
Alert
30 Jun 2016

New laws for WA’s associations and clubs

New laws have been passed which are aimed at helping associations and clubs in WA operate more efficiently by providing them with a clearer framework in which to operate under a simplified set of regulations. The new laws will replace the existing Associations Incorporation Act 1987 and will apply to all existing incorporated associations in Western Australia. The changes are expected to come...
Consumer Protection
Media release
07 Dec 2015

Commissioner's Blog: Choose charities carefully

With Acting Consumer Protection Commissioner Gary Newcombe The Syrian refugee crisis has prompted an outpouring of public support for those in need of aid. Consumer Protection would like to remind Western Australians, who try to make a difference through charitable donations, to choose an established humanitarian charity. Charities in Western Australia need to be licensed and you can check...
Consumer Protection
Department News
25 Sep 2015

Time to nominate for Consumer Protection Awards

The WA community has its annual opportunity to nominate deserving candidates for a Consumer Protection Award, from now until the end of November 2015. This is the 12 th year that Consumer Protection will formally recognise those involved in consumer or tenant advocacy. Award categories acknowledging the promotion of product safety in the WA marketplace and journalism that raises awareness of...
Consumer Protection
Media release
08 Sep 2015

Consumer Protection on the move

After fifteen years being based at the Forrest Centre on St Georges Terrace in Perth, Consumer Protection has moved to a new CBD location. The main location is Gordon Stephenson House, 140 William Street Perth with front counter services available on Level 2. The move is in line with the state government's plan to consolidate existing office space for the public service. Consumer Protection’s...
Consumer Protection
Media release
30 Sep 2014

REMOVED - Early closure for Consumer Protection this Friday, 26 September 2014

The St Georges Terrace office of Consumer Protection is moving offices over the September long weekend and in preparation it will close early this Friday . Bonds will close at 1.00pm; while all other services (including our Contact Centre) will close at 3.30pm. While there may be some minor services disruptions, we expect to be fully operational by 10.00am, Tuesday 30 September 2014. If you have...
Consumer Protection
Department News
22 Sep 2014

Nominations open for Consumer Protection Awards 2015

Nominations have now opened for the 2015 Consumer Protection Awards which publicly recognise those who promote consumer and tenants’ rights as well as product safety in the community. Commissioner for Consumer Protection Anne Driscoll is urging West Australians to nominate individuals and organisations who they believe are making a valuable contribution in the area of consumer protection. “Last...
Consumer Protection
Media release
11 Sep 2014
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