Product safety

Topics

Safety in and around a rental property is the responsibility of both the landlord and tenant. Landlord’s responsibility Landlords must ensure the rental premises are safe to live in. Under common law, a landlord has a duty of care to tenants as well as anyone the tenant invites into the property...
Security, safety, maintenance and entry rights
CP Awards 2022 header banner
CP Awards 2022 header banner, by Consumer Protection
2022 Consumer Protection Awards - nominations now open! Are you or someone you know a consumer champion making a difference to your community? Now is your opportunity to submit a nomination for the chance to be recognised in one of four categories. Before...
Consumer Protection Awards
A national recall is being coordinated by a taskforce chaired by the Australian Competition and Consumer Commission (ACCC). Building and Energy and Consumer Protection are working with the taskforce as the WA regulators. The sub-standard cables, imported by Infinity Cable Co Pty Ltd (in liquidation...
Electrical installations
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon John R. Quigley LLB JP MLA, Minister for Commerce, are available from the Government Media Office page . Media statements issued by the Hon Bill Johnston MLA, Minister for...
About us
Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. The information on this website can help you with answer a question about: housing and accommodation shopping (consumers) and fair trading (businesses) motor cars scams ,...
About us
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
Consumers have a right to expect products they buy work properly without any risk of causing illness or injury. A business must ensure their products meet acceptable levels of safety and will not cause harm when used as intended. Products must meet the requirements of relevant mandatory standards...
Product safety for consumers
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
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The Parliamentary Counsel's Office publishes all Western Australian legislation. You can seach and download Acts and Regulations in PDF or Word format. You can download a document with a list of Acts by administering portfolios .
About us

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Publications

It could have been fatal when Mick, a retired tradesperson, fell from a DIY structure he made with two ladders. He fractured his ribs and vertebrae. His head had swollen ‘like a bowling ball’ from...
Consumer Protection
Brochure
13 Sep 2016
In July 2016 asbestos was found in composite roof panels at the new Perth Children’s Hospital. The roof panels were imported from China and classified as “asbestos free”, but testing by a National...
WorkSafe
Alert
21 Sep 2020
What types of internal window coverings are a safety hazard for children?
Consumer Protection
Fact sheet
09 Aug 2016
A summary of statistical information about electrical incidents in Western Australia.
Building and Energy
Reports
19 Jul 2019
When was the last time you checked your LP Gas installation to ensure it was safe and complies?
Brochure
30 May 2014
A series of product safety publications for businesses.
Consumer Protection
Information
27 May 2014
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
15 Jan 2020
Motor vehicle repairers and repair businesses operating in Western Australia are regulated under the Motor Vehicle Repairers Act 2003 (the Act). The Act requires all motor vehicle repair businesses...
Consumer Protection
Fact sheet
16 Aug 2017
Consumer Protection
Brochure
30 May 2014
Consumer Protection
Brochure
29 May 2014

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Announcements

Consumer Protection has issued a Halloween warning about potentially deadly button batteries and other hazards found in some novelty items and trick-or-treat costumes. The agency’s product safety inspectors have been out and about ahead of Halloween and have identified a number of non-compliant products. A zombie face mask and a skull hat were both found to have button batteries that easily fell...
Consumer Protection
Media release
29 Oct 2020
The regulator responsible for enforcing swimming pool safety barrier standards has commended the WA community for achieving zero toddler drowning deaths in 2019/2020. The Building and Energy division of the Department of Mines, Industry Regulation and Safety (DMIRS) believes the results featured in the Royal Life Saving’s National Drowning Report show that local government pool barrier...
Building and Energy
Media release
23 Sep 2020
‘Panic-buying’ is a term we’d usually associate with grocery shopping in 2020, however there are suggestions it may be happening in the quad-bike industry currently on the eve of new safety regulations. We have been concerned to hear reports that some quad bike dealerships are running low on stock as farmers and other consumers rush to buy-up current models that do not meet the important new...
Consumer Protection
Media release
23 Jul 2020
Winter has officially arrived and many of us have already dragged out the winter woollies, electric blankets and hot water bottles, so here is a timely reminder about using these products safely. Commissioner for Consumer Protection Lanie Chopping said a number of winter warmer products may pose a safety risk if they are old, worn or not used properly. “As with any product, but particularly...
Consumer Protection
Media release
02 Jun 2020
Heating appliances will soon be emerging from hibernation as cooler weather sets in, particularly with many of us working from home this winter. If you are using a gas heater, our colleagues at Building and Energy have issued a timely warning about the dangers of exposure to carbon monoxide, which can leak from faulty, poorly maintained or misused gas appliances. Carbon monoxide is known as the ‘...
Building and Energy / Consumer Protection
Media release
14 May 2020
Failing to display warning labels on the retail packaging of portable spas has prompted the supplier to introduce strict new quality assurance procedures and donate $10,000 to Royal Life Saving Australia. The measures are part of an enforceable undertaking entered into by Hunter Products Pty Ltd and its sole director Jeffrey Donald Hunter after Consumer Protection commenced legal action in the...
Consumer Protection
Media release
21 Apr 2020
While the situation with the COVID-19 pandemic is changing rapidly, we remain focussed on delivering our services while adhering to advice from Government to protect the health and safety of our staff and the wider community. The department is planning for a range of scenarios and endeavouring to ensure continuity of service. A number of functions can be performed remotely or by using our online...
Corporate
Department News
23 Mar 2020
Under OSH legislation, employers are required to provide and maintain, as far as is practicable, a working environment in which their workers are not exposed to health risks. This includes situations where employees and contractors may be at risk of contracting viruses such as the COVID-19 coronavirus. Employers need to keep up to date with the latest health warnings from the Australian and WA...
WorkSafe
Alert
10 Mar 2020
With Commissioner for Consumer Protection Lanie Chopping Consumer Protection welcomes new safety requirements for miniature motorbikes, which strengthen consumer protection for young riders. Miniature motorbikes are often copies of popular road motorcycles, such as grand prix race bikes or ‘chopper’ motorbikes and are usually about half the size of a full-size motorcycle. Mini motorbikes might...
Consumer Protection
Media release
14 Feb 2020
With Commissioner for Consumer Protection Lanie Chopping The number of cars recalled in Australia, due to problems with faulty Takata airbags, keeps inflating. As more and more major manufacturers add models to the growing list, it’s important for car-owners to check their vehicle against the database, even if they’ve checked previously. Defective Takata airbags can deploy with too much force and...
Consumer Protection
Media release
31 Jan 2020

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