Product safety

Topics

A national recall is being coordinated by a taskforce chaired by the Australian Competition and Consumer Commission (ACCC). Building and Energy and Consumer Protection are working with the taskforce as the WA regulators. The sub-standard cables, imported by Infinity Cable Co Pty Ltd (in liquidation...
Electrical installations
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon Roger Cook MLA, Minister for Commerce, are available from the Government Media Office page . Media statements issued by the Hon Bill Johnston MLA, Minister for Mines and...
About us
Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. For individual advice you can contact us . The information on this website can help you with answer a question about: housing and accommodation shopping (consumers) and fair...
About us
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
Consumers have a right to expect products they buy work properly without any risk of causing illness or injury. A business must ensure their products meet acceptable levels of safety and will not cause harm when used as intended. Products must meet the requirements of relevant mandatory standards...
Product safety for consumers
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
The Parliamentary Counsel's Office publishes all Western Australian legislation. You can seach and download Acts and Regulations in PDF or Word format. You can download a document with a list of Acts by administering portfolios .
About us
The national product safety provisions set out how the Australian and state/territory Governments can regulate consumer goods and product related services to ensure they are safe. These can include: imposing mandatory safety standards or information standards on goods or product related services;...
Standards, recalls and bans
A business must ensure their products meet acceptable levels of safety and will not cause harm when used as intended. Products must meet the requirements of relevant mandatory standards and bans . New and existing products are monitored by state and territory regulators, who can conduct...
Product safety for business

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Publications

WorkSafe is investigating an incident in which a worker suffered serious crush injuries as a result of a large metal sliding gate falling on him. The incident scene is shown in the photograph below...
WorkSafe
Alert
12 Nov 2021
Progress report This report is in response to recommendation 7 of the Ombudsman Western Australia (Ombudsman) report titled Investigation into ways to prevent or reduce deaths of children by drowning...
Building and Energy
Reports
18 Sep 2018
Furniture stability From a child’s point of view, your home looks like a big playground. But there are hidden dangers they don’t recognise. Unstable furniture can tip over when a child climbs or...
Consumer Protection
Fact sheet
18 Jan 2022
It could have been fatal when Mick, a retired tradesperson, fell from a DIY structure he made with two ladders. He fractured his ribs and vertebrae. His head had swollen ‘like a bowling ball’ from...
Consumer Protection
Brochure
13 Sep 2016
In July 2016 asbestos was found in composite roof panels at the new Perth Children’s Hospital. The roof panels were imported from China and classified as “asbestos free”, but testing by a National...
WorkSafe
Alert
21 Sep 2020
What types of internal window coverings are a safety hazard for children?
Consumer Protection
Fact sheet
09 Aug 2016
A summary of statistical information about electrical incidents in Western Australia.
Building and Energy
Reports
19 Jul 2019
When was the last time you checked your LP Gas installation to ensure it was safe and complies?
Brochure
30 May 2014
A series of product safety publications for businesses.
Consumer Protection
Information
27 May 2014
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
15 Jan 2020

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Announcements

Building and Energy campaign targets carbon monoxide hazards in the home Gas heaters should be regularly serviced by a licensed gas fitter Ensure adequate ventilation and awareness of carbon monoxide symptoms A new campaign is urging Western Australians to stay safe and warm this winter by having their gas heaters serviced and being aware of carbon monoxide risks. The campaign, by the State’s gas...
Building and Energy
Media release
22 Jul 2021
Roll-out of LCC27 valves and appliance connections for small LPG cylinders Safety features protect against gas leaks and fires Existing appliance connections are compatible and can still be used Users of barbecues and other LPG appliances can expect to see a new type of cylinder valve and appliance connection available as a safer design is phased in over coming months. Cylinders with the current...
Building and Energy
Media release
07 Jul 2021
Two separate incidents in WA resulted in serious leg burns Loose lithium-ion batteries can ignite if they touch coins or keys Safety warning for users of vapes and other portable devices WARNING: Images of burn injuries below. A Perth man has described the horrifying moment that a lithium-ion battery caught fire in his pocket with an “intense white light and heat”, causing agonising burns that...
Building and Energy
Media release
23 Jun 2021
Six year old child recovers from ingesting alcohol-based hand sanitiser Consuming sanitiser can cause serious health issues Sanitiser bottles should be kept out of reach of children An urgent safety warning has been issued by Consumer Protection after a six year old child who had consumed hand sanitiser was admitted to a Perth hospital. The child ingested between 30 to 60 millilitres of the...
Consumer Protection
Media release
29 Apr 2021
As a result of the Premier’s announcement placing WA into a hard lockdown until 6pm on Friday, 5 February, our counter and phone services are currently unavailable. You are encouraged to email any enquiries to consumer@dmirs.wa.gov.au . If your matter is urgent, please include a contact telephone number in your email and Consumer Protection will call you back within 24 hours. We will resume full...
Consumer Protection
Department News
01 Feb 2021
Consumers buying e-scooters or e-skateboards as Christmas gifts this year are being urged to consider the safety and road rules relating to these products before purchasing. The growing popularity of what are referred to as ‘personal mobility devices’ is leading to a growing need for these devices to be used safely, especially in the wake of the death of a 24 year old man who fell from an...
Consumer Protection
Media release
18 Dec 2020
WA’s energy safety regulator is reminding campers that outdoor gas appliances must only be used in the open air to avoid potentially lethal exposure to carbon monoxide. Building and Energy’s warning comes as West Australians gear up for a summer in the great outdoors with portable gas-fuelled equipment such as barbecues, cookers, heaters and fridges. “Outdoor use means the open air,” WA Director...
Building and Energy
Media release
25 Nov 2020
Asbestos Awareness Week 2020 runs from 23-29 November 2020. Please take this opportunity to ensure your workplace asbestos management systems are up to date, and that workers are aware of these systems. And remember – buildings built before 1990 are likely to contain materials with asbestos content. Follow the links for more information: Asbestos Safety and Eradication Agency Industry checklist...
WorkSafe
Event
06 Nov 2020
A child safety campaign has been re-launched highlighting the dangers of portable pools with, on average, one child drowning every year in Australia and many more needing hospital treatment, some left with severe brain injuries. The ‘Don’t Duck Out, Make it SAFE’ summer campaign involves product safety regulators throughout Australia, including Consumer Protection in WA, joining forces with the...
Consumer Protection
Media release
02 Nov 2020
Consumer Protection has issued a Halloween warning about potentially deadly button batteries and other hazards found in some novelty items and trick-or-treat costumes. The agency’s product safety inspectors have been out and about ahead of Halloween and have identified a number of non-compliant products. A zombie face mask and a skull hat were both found to have button batteries that easily fell...
Consumer Protection
Media release
29 Oct 2020

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