Product safety

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Patricia Blake January 2023 - Current Patricia Blake (known as Trish) became Commissioner for Consumer Protection and Executive Director for Consumer Protection in January 2023. Prior to becoming Commissioner Trish has been the Director of Retail and Services within Consumer Protection and worked...
About us
Children have been seriously injured or killed from furniture falling on them. Furniture and televisions can fall if a child climbs or pulls on it. This includes: bookcases chests of drawers and wardrobes cabinets entertainment units televisions hall tables, buffets and sideboards. How to prevent...
Product safety for consumers
Safety in and around a rental property is the responsibility of both the landlord and tenant. Landlord’s responsibility Landlords must ensure the rental premises are safe to live in. Under common law, a landlord has a duty of care to tenants as well as anyone the tenant invites into the property...
Security, safety, maintenance and entry rights
CP Awards - 2024
CP Awards - 2024, by Consumer Protection
2024 Consumer Protection Awards Congratulations to the 2024 winners - the year we celebrate our 20th anniversary of the awards. Read more at our winners and finalists page . Register your email to be kept informed on winners and updates. About the Consumer...
Consumer Protection Awards
A national recall is being coordinated by a taskforce chaired by the Australian Competition and Consumer Commission (ACCC). Building and Energy and Consumer Protection are working with the taskforce as the WA regulators. The sub-standard cables, imported by Infinity Cable Co Pty Ltd (in liquidation...
Electrical installations
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon Sue Ellery MLC , Minister for Finance; Commerce; Women's Interests, Leader of the Government in the Legislative Council, are available from the Government Media Office page ...
About us
Consumer Protection provides a variety of online resources: Online complaint form – use this form for property related disputes and complaints regarding goods or services purchased in or from Western Australia WA ScamNet – profiles the most prevalent scams targeting Western Australians and provides...
Online resources
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. For individual advice you can contact us . The information on this website can help you with answer a question about: housing and accommodation shopping (consumers) and fair...
About us
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
Consumers have a right to expect products and services they buy are safe. Products and services must meet safety standards and not pose a risk of injury, illness, or death. Product Safety laws are the same across the country. Product Safety Australia Product Safety Australia (PSA) is run by the...
Product safety for consumers

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Publications

On 11 January 2021, the Department received a report of an incident at a mine site where an electronic cigarette (vape) battery spontaneously ignited in a worker’s pocket while he was travelling in a...
WorkSafe
Bulletin
23 Feb 2021
Employers are required to ensure that where fitted respirators are required to protect health, these are correctly fitted. Examples of fitted respirators (also called respiratory protective equipment...
WorkSafe
Information
15 Jan 2021
The Digital DMIRS Strategy seeks to improve the department’s operations and service delivery through the effective use of technology. Some goals of the strategy are to modernise digital systems and...
Corporate
Information
23 Dec 2020
It is reasonable for workers to experience increased worry, anxiety and stress about the COVID-19 coronavirus outbreak. Managing the risk to mental health during this time means workers will have...
WorkSafe
Information
04 Dec 2023
THIS DOCUMENT IS NO LONGER CURRENT AND IS AVAILABLE ON THE WEBSITE FOR HISTORICAL PURPOSES ONLY. The public comment period on the Work Health and Safety Regulations for Western Australia closed on 26...
WorkSafe
Information
14 Aug 2024
Tremolite asbestos has been identified in the ceramic centre of some Bunsen burner gauze mats in New Zealand and the UK, and preliminary testing has indicated that this may be an issue in gauze mats...
WorkSafe
Alert
08 Jan 2024
WorkSafe is investigating an incident in which a worker suffered serious crush injuries as a result of a large metal sliding gate falling on him. The incident scene is shown in the photograph below...
WorkSafe
Alert
04 Dec 2023
Progress report This report is in response to recommendation 7 of the Ombudsman Western Australia (Ombudsman) report titled Investigation into ways to prevent or reduce deaths of children by drowning...
Building and Energy
Reports
18 Sep 2018
It could have been fatal when Mick, a retired tradesperson, fell from a DIY structure he made with two ladders. He fractured his ribs and vertebrae. His head had swollen ‘like a bowling ball’ from...
Consumer Protection
Brochure
13 Sep 2016
In July 2016 asbestos was found in composite roof panels at the new Perth Children’s Hospital. The roof panels were imported from China and classified as “asbestos free”, but testing by a National...
WorkSafe
Alert
08 Jan 2024

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Announcements

43 per cent of button battery products inspected failed to meet product safety standards 19 Infringement Notices issued in WA Button battery emergency department presentations have halved in last two years 43 per cent of inspected products containing button batteries failed to meet product safety standards in Western Australia since mandatory button battery laws came into effect last year. The...
Consumer Protection
Media release
29 Jun 2023
They come in all shapes and sizes to power many different devices, yet every battery has the potential to become a menace if they end up in your rubbish or recycling bin. Some batteries contain toxic chemicals, heavy metals and other pollutants that can contaminate water supplies when they enter landfill, while rechargeable lithium-ion batteries become fire hazards if they are damaged or crushed...
Consumer Protection
Media release
21 Jun 2023
1 April has become a landmark date for checking smoke alarms Activate the test button and check the alarm is not more than 10 years old Useful information and fact sheets at Building and Energy’s website WA’s building and electrical safety regulator wants home owners to look up at their smoke alarms this April Fools’ Day, the landmark date for checking the life-saving devices. Building and Energy...
Building and Energy
Media release
30 Mar 2023
Non-compliant products containing button batteries pulled from Albany shelves Retailers face penalties for failing to comply with mandatory standards Separate inspections reveal most Albany automotive dealers comply with the law Consumer Protection has sounded a warning for retailers to ensure they are complying with mandatory button battery safety laws or face penalties, after a number of...
Consumer Protection
Media release
10 Mar 2023
Use, sale and hire ban for BeefEater BS28200 models made between 2017 and 2019 Seven electrical fires in WA in the past four years Owners should switch off the fridge and contact Electrolux Home Products WA’s electrical safety regulator has banned the use, sale and hire of a BeefEater outdoor display fridge following seven fires in Perth. The prohibition applies to BeefEater BS28200 models made...
Building and Energy
Media release
09 Feb 2023
This Australia Day, many families and friends are planning to get together to make the most of the warm summer day. We all want to have a safe Australia Day, but many summer products can be unsafe if left unattended, not used or stored correctly, particularly with the hot weather expected. For those backyard BBQ gatherings, a portable or in-ground pool may be used to keep cool but they hold...
Consumer Protection
Media release
25 Jan 2023
Vevor 5-in-1 heat press is used to prints designs on clothing and mugs Electrical defects could put users at risk of electric shock Building and Energy has banned the machine’s use, sale or hire in WA Users of a heat press machine could be at risk of electric shock due to defects uncovered by WA’s energy safety regulator. Due to safety concerns, Building and Energy has banned the use, sale or...
Building and Energy
Media release
24 Jan 2023
Electric scooters, skateboards and hoverboards will no doubt appear under many Christmas trees this year, however there’s a very good reason why families should avoid buying eRideables as gifts for their children this festive season. While they may be an increasingly popular and fun way to get around, the reality is that eRideables are not toys and they are capable of causing very serious...
Consumer Protection
Media release
22 Dec 2022
LED String Fairy Lights Net Mesh does not comply with electrical safety standards Buyers of this product must discontinue use and unplug immediately One consumer has reported an electrical shock injury needing hospital treatment Consumers are being urgently warned about dangerous Christmas lights that have caused an electric shock injury and are believed to have been sold recently in WA. In a...
Building and Energy / Consumer Protection
Media release
22 Dec 2022
Critical warning when using rechargeable batteries Number of fires caused by lithium-ion batteries rising sharply Think twice before buying rechargeable devices without original charger Take charge of your safety. That is the message for everyone buying or receiving a lithium-ion powered gift this Christmas. Consumer Protection is warning that lithium-ion battery chargers, and the way they are...
Consumer Protection
Media release
28 Nov 2022

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