Product safety

Topics

Tipping hazards in the home

Furniture Stability From a toddler’s point of view, home looks like a big playground. They don’t recognise the dangers. The trouble is that most parents don’t recognise the dangers either. Unstable furniture can tip over when a child climbs or pulls on it. This can cause serious injuries if it...
Product safety for consumers
18 Jan 2017

Furniture Stability

Due to the rising number of incidents, the Australian Competition and Consumer Commission (ACCC) and consumer protection agencies around Australia encourage all traders to consider their products and the risk to consumers of toppling furniture. Toppling furniture—understanding the risks Many may be...
Product safety for business
20 Jul 2016

Home safety for rental properties

WATCH
Safety in and around a rental property is the responsibility of both the landlord and tenant. Landlord’s responsibility Landlords must ensure the rental premises are safe to live in. Under common law, a landlord has a duty of care to tenants as well as anyone the tenant invites into the property...
Security, safety, maintenance and entry rights
08 Jan 2015

Western Australian Consumer Protection Awards

WATCH
CP Awards - no year
CP Awards - no year , by Consumer Protection
2022 Consumer Protection Awards - winners announced The winners of the 2022 Consumer Protection Awards were announced at a presentation ceremony held in Perth on 2 August 2022. To see who our 2022 winners are – visit the Consumer Protection Awards winners and...
Consumer Protection Awards
02 Sep 2014

Infinity brand electric cable safety recall

WATCH
A national recall is being coordinated by a taskforce chaired by the Australian Competition and Consumer Commission (ACCC). Building and Energy and Consumer Protection are working with the taskforce as the WA regulators. The sub-standard cables, imported by Infinity Cable Co Pty Ltd (in liquidation...
Electrical installations
26 Aug 2014

Media statements

Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon Roger Cook MLA, Minister for Commerce, are available from the Government Media Office page . Media statements issued by the Hon Bill Johnston MLA, Minister for Mines and...
About us
18 May 2014

Online resources

Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
18 May 2014

What Consumer Protection does

Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. For individual advice you can contact us . The information on this website can help you with answer a question about: housing and accommodation shopping (consumers) and fair...
About us
18 May 2014

Consumer Protection office locations

WATCH
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
29 Apr 2014

What is product safety?

Consumers have a right to expect products they buy work properly without any risk of causing illness or injury. A business must ensure their products meet acceptable levels of safety and will not cause harm when used as intended. Products must meet the requirements of relevant mandatory standards...
Product safety for consumers
04 Mar 2014

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Publications

COVID-19 coronavirus guidance for PCBUs: Looking after worker mental health

It is reasonable for workers to experience increased worry, anxiety and stress about the COVID-19 coronavirus outbreak. Managing the risk to mental health during this time means workers will have...
WorkSafe
Information
13 Sep 2022

(Archived) Review Process Summary – Develop Work Health and Safety Regulations for Western Australia

THIS DOCUMENT IS NO LONGER CURRENT AND IS AVAILABLE ON THE WEBSITE FOR HISTORICAL PURPOSES ONLY. The public comment period on the Work Health and Safety Regulations for Western Australia closed on 26...
WorkSafe
Information
12 Nov 2021

Safety alert 13/2018 Asbestos in Bunsen burner gauze mats

READWATCH
Tremolite asbestos has been identified in the ceramic centre of some Bunsen burner gauze mats in New Zealand and the UK, and preliminary testing has indicated that this may be an issue in gauze mats...
WorkSafe
Alert
06 Dec 2018

Safety alert 08/2018 Worker crushed by falling gate

READWATCH
WorkSafe is investigating an incident in which a worker suffered serious crush injuries as a result of a large metal sliding gate falling on him. The incident scene is shown in the photograph below...
WorkSafe
Alert
12 Nov 2021

Local government’s four yearly inspections of private swimming pool safety barriers 2017/18

READ
Progress report This report is in response to recommendation 7 of the Ombudsman Western Australia (Ombudsman) report titled Investigation into ways to prevent or reduce deaths of children by drowning...
Building and Energy
Reports
18 Sep 2018

Furniture stability factsheet

READ
Furniture stability From a child’s point of view, your home looks like a big playground. But there are hidden dangers they don’t recognise. Unstable furniture can tip over when a child climbs or...
Consumer Protection
Fact sheet
18 Jan 2022

When using a ladder make safety matter

READ
It could have been fatal when Mick, a retired tradesperson, fell from a DIY structure he made with two ladders. He fractured his ribs and vertebrae. His head had swollen ‘like a bowling ball’ from...
Consumer Protection
Brochure
13 Sep 2016

Safety alert 4/2016 - Asbestos in imported building products

READ
In July 2016 asbestos was found in composite roof panels at the new Perth Children’s Hospital. The roof panels were imported from China and classified as “asbestos free”, but testing by a National...
WorkSafe
Alert
21 Sep 2020

Obligations of landlords - corded internal window coverings

READ
What types of internal window coverings are a safety hazard for children?
Consumer Protection
Fact sheet
09 Aug 2016

Electrical Incident Safety Reports

READ
A summary of statistical information about electrical incidents in Western Australia.
Building and Energy
Reports
19 Jul 2019

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Announcements

Unsafe novelty items discovered on sale at the Perth Royal Show

Toys and novelty items dangerous to young children found to be on sale Discovery follows product safety inspections during the Royal Show Infringement notices to be issued to stallholders and suppliers Several stallholders and their suppliers will be issued with infringement notices of up to $6,600 by Consumer Protection after product safety inspectors found numerous unsafe toys and novelty items...
Consumer Protection
Media release
30 Sep 2022

Digital Identity and WARAM Frequently Asked Questions (FAQs) available

Two new Frequently Asked Questions (FAQs) sheets are now available. The new FAQs cover digital identity and the WA Relationship Authorisation Manager (WARAM). The My Account FAQ has also been updated. The FAQs provide answers to common questions such as: What is a digital identity and why we need to protect it? What is the WARAM and how can it benefit our customers and their business ? Both new...
Corporate
Department News
29 Sep 2022

New button battery rules see unsafe Royal Show items identified

The contents of 131 showbags and 20 stall products inspected for safety A total of 34 items failed to meet product safety standards Most items identified did not comply with new button battery rules Product safety inspections of toys and novelty items being sold in showbags and by stallholders at this year’s Perth Royal Show have resulted in 34 items identified that do not comply with product...
Consumer Protection
Media release
08 Sep 2022

Fire risk recall for LG solar home energy batteries

Fire risk from several models of LG home energy storage batteries 450 of the recalled batteries are estimated to have been installed in WA Affected consumers should switch off the battery and contact LG or SolaX WA’s electrical and product safety regulators are alerting consumers about a national recall of some LG-branded home energy storage batteries, which may overheat and ignite. Building...
Building and Energy / Consumer Protection
Media release
20 May 2022

Unlicensed electrical testing warning following air-con company’s $15,000 fine – Westbury Holdings Pty Ltd (trading as Air Group Australia / CoolBreeze Air Conditioning)

Electrical tests carried out by assembly line staff, not licensed electricians Public at risk if electrical equipment is supplied without expert testing Company pleaded guilty and has changed its testing practices Following the prosecution of a Perth air-conditioning company, Building and Energy is warning WA manufacturers that testing of electrical equipment above a certain voltage must only be...
Building and Energy
Media release
12 May 2022

Gate latch recall prompts pool safety reminder for consumers

Product safety recall for various pool gate latches made by Aristo Glass Products The faulty gate latches may not latch properly and pose a drowning risk for children Consumers are reminded that pool safety is an all-year-round issue Building and Energy is alerting consumers about a recall of several faulty latches that may fail to securely shut swimming pool gates, creating a drowning risk for...
Building and Energy
Media release
21 Apr 2022

Spa controllers recalled after electrocution tragedy

Electric shock risks from Spa Quip 800 and 1200 controllers Flexible socket can allow equipment to be plugged in incorrectly A Perth man died after connecting a pump’s electrical plug upside-down Action by Western Australia’s electrical safety regulator has led to the national recall of hazardous spa components involved in the tragic death of a Perth man. Building and Energy prohibited the sale...
Building and Energy
Media release
13 Apr 2022

Reminder of the dangers of toppling furniture and large appliances

Child injuries and deaths are caused by falling furniture or appliances Parents and carers urged to secure items that can easily tip over Tenants have the right to fix items to walls, except for certain circumstances Western Australians are being reminded about the dangers of toppling furniture and large appliances following a recent tragedy that claimed the life of a one year old girl in Byford...
Consumer Protection
Media release
08 Feb 2022

Making a splash about portable pool safety

Tragically, on average one child dies from portable pool-related drowning each year in Australia and other kids need hospital treatment and may be left with severe brain injuries.
Consumer Protection
Media release
20 Dec 2021

Weigh up safety and new rules before buying eRideables

Consumer Protection is urging shoppers to consider the new rules covering the use of electric rideable devices (eRideables) that are now in effect before deciding to purchase.
Consumer Protection
Media release
06 Dec 2021

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