Product safety

Topics

Commissioner for Consumer Protection

WATCH
Patricia Blake January 2023 - Current Patricia Blake (known as Trish) became Commissioner for Consumer Protection and Executive Director for Consumer Protection in January 2023. Prior to becoming Commissioner Trish has been the Director of Retail and Services within Consumer Protection and worked...
About us
29 Mar 2017

Tipping hazards in the home

Furniture Stability From a toddler’s point of view, home looks like a big playground. They don’t recognise the dangers. The trouble is that most parents don’t recognise the dangers either. Unstable furniture can tip over when a child climbs or pulls on it. This can cause serious injuries if it...
Product safety for consumers
18 Jan 2017

Furniture Stability

Due to the rising number of incidents, the Australian Competition and Consumer Commission (ACCC) and consumer protection agencies around Australia encourage all traders to consider their products and the risk to consumers of toppling furniture. Toppling furniture—understanding the risks Many may be...
Product safety for business
20 Jul 2016

Home safety for rental properties

WATCH
Safety in and around a rental property is the responsibility of both the landlord and tenant. Landlord’s responsibility Landlords must ensure the rental premises are safe to live in. Under common law, a landlord has a duty of care to tenants as well as anyone the tenant invites into the property...
Security, safety, maintenance and entry rights
08 Jan 2015

Western Australian Consumer Protection Awards

WATCH
CP Awards - 2024
CP Awards - 2024, by Consumer Protection
2024 Consumer Protection Awards Congratulations to the 2024 winners - the year we celebrate our 20th anniversary of the awards. Read more at our winners and finalists page . Register your email to be kept informed on winners and updates. About the Consumer...
Consumer Protection Awards
02 Sep 2014

Infinity brand electric cable safety recall

WATCH
A national recall is being coordinated by a taskforce chaired by the Australian Competition and Consumer Commission (ACCC). Building and Energy and Consumer Protection are working with the taskforce as the WA regulators. The sub-standard cables, imported by Infinity Cable Co Pty Ltd (in liquidation...
Electrical installations
26 Aug 2014

Media statements

Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon Sue Ellery MLC , Minister for Finance; Commerce; Women's Interests, Leader of the Government in the Legislative Council, are available from the Government Media Office page ...
About us
18 May 2014

Online resources

Consumer Protection provides a variety of online resources: Online complaint form – use this form for property related disputes and complaints regarding goods or services purchased in or from Western Australia WA ScamNet – profiles the most prevalent scams targeting Western Australians and provides...
Online resources
18 May 2014

What Consumer Protection does

Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. For individual advice you can contact us . The information on this website can help you with answer a question about: housing and accommodation shopping (consumers) and fair...
About us
18 May 2014

Consumer Protection office locations

WATCH
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
29 Apr 2014

Pages

Publications

Information sheet - Respiratory protective equipment - Fit testing requirements

READWATCH
Employers are required to ensure that where fitted respirators are required to protect health, these are correctly fitted. Examples of fitted respirators (also called respiratory protective equipment...
WorkSafe
Information
15 Jan 2021

Licence Reform program

READ
The Digital DMIRS Strategy seeks to improve the department’s operations and service delivery through the effective use of technology. Some goals of the strategy are to modernise digital systems and...
Corporate
Information
23 Dec 2020

COVID-19 coronavirus guidance for PCBUs: Looking after worker mental health

It is reasonable for workers to experience increased worry, anxiety and stress about the COVID-19 coronavirus outbreak. Managing the risk to mental health during this time means workers will have...
WorkSafe
Information
04 Dec 2023

(Archived) Review Process Summary – Develop Work Health and Safety Regulations for Western Australia

THIS DOCUMENT IS NO LONGER CURRENT AND IS AVAILABLE ON THE WEBSITE FOR HISTORICAL PURPOSES ONLY. The public comment period on the Work Health and Safety Regulations for Western Australia closed on 26...
WorkSafe
Information
12 Nov 2021

Safety alert 13/2018 Asbestos in Bunsen burner gauze mats

READWATCH
Tremolite asbestos has been identified in the ceramic centre of some Bunsen burner gauze mats in New Zealand and the UK, and preliminary testing has indicated that this may be an issue in gauze mats...
WorkSafe
Alert
08 Jan 2024

Safety alert 08/2018 Worker crushed by falling gate

READWATCH
WorkSafe is investigating an incident in which a worker suffered serious crush injuries as a result of a large metal sliding gate falling on him. The incident scene is shown in the photograph below...
WorkSafe
Alert
04 Dec 2023

Local government’s four yearly inspections of private swimming pool safety barriers 2017/18

READ
Progress report This report is in response to recommendation 7 of the Ombudsman Western Australia (Ombudsman) report titled Investigation into ways to prevent or reduce deaths of children by drowning...
Building and Energy
Reports
18 Sep 2018

Furniture stability factsheet

READ
Furniture stability From a child’s point of view, your home looks like a big playground. But there are hidden dangers they don’t recognise. Unstable furniture can tip over when a child climbs or...
Consumer Protection
Fact sheet
18 Jan 2022

When using a ladder make safety matter

READ
It could have been fatal when Mick, a retired tradesperson, fell from a DIY structure he made with two ladders. He fractured his ribs and vertebrae. His head had swollen ‘like a bowling ball’ from...
Consumer Protection
Brochure
13 Sep 2016

Safety alert 4/2016 - Asbestos in imported building products

READ
In July 2016 asbestos was found in composite roof panels at the new Perth Children’s Hospital. The roof panels were imported from China and classified as “asbestos free”, but testing by a National...
WorkSafe
Alert
08 Jan 2024

Pages

Announcements

Commissoner's Blog: Unwrap eRideable rules before gifting one

Electric scooters, skateboards and hoverboards will no doubt appear under many Christmas trees this year, however there’s a very good reason why families should avoid buying eRideables as gifts for their children this festive season. While they may be an increasingly popular and fun way to get around, the reality is that eRideables are not toys and they are capable of causing very serious...
Consumer Protection
Media release
22 Dec 2022

Warning about dangerous Christmas lights after electric shock injury

LED String Fairy Lights Net Mesh does not comply with electrical safety standards Buyers of this product must discontinue use and unplug immediately One consumer has reported an electrical shock injury needing hospital treatment Consumers are being urgently warned about dangerous Christmas lights that have caused an electric shock injury and are believed to have been sold recently in WA. In a...
Building and Energy / Consumer Protection
Media release
22 Dec 2022

Take charge of battery safety this Christmas

Critical warning when using rechargeable batteries Number of fires caused by lithium-ion batteries rising sharply Think twice before buying rechargeable devices without original charger Take charge of your safety. That is the message for everyone buying or receiving a lithium-ion powered gift this Christmas. Consumer Protection is warning that lithium-ion battery chargers, and the way they are...
Consumer Protection
Media release
28 Nov 2022

Hot consumer safety tips for summer

Warning for children to avoid riding quad bikes during upcoming summer holidays Over a third of child drowning deaths in 2021-22 occurred in a swimming pool Portable pools, trampolines and gifts containing button batteries are other hazards As the weather heats up, many families are looking forward to spending more time outdoors and around water. Consumer Protection wants to help keep children...
Consumer Protection
Media release
15 Nov 2022

Investigation into Halloween incident that injured a Perth boy

Exploding gunpowder used in a cap gun causes serious hand injury High Wycombe boy is being treated for second degree burns General warning about Halloween novelty items that may pose hazards Consumer Protection is investigating a Halloween-related incident involving exploding gunpowder that has caused a serious injury to a Perth boy’s hand. The 11 year old boy was opening a packet of ring caps to...
Consumer Protection
Media release
22 Oct 2022

Unsafe novelty items discovered on sale at the Perth Royal Show

Toys and novelty items dangerous to young children found to be on sale Discovery follows product safety inspections during the Royal Show Infringement notices to be issued to stallholders and suppliers Several stallholders and their suppliers will be issued with infringement notices of up to $6,600 by Consumer Protection after product safety inspectors found numerous unsafe toys and novelty items...
Consumer Protection
Media release
30 Sep 2022

Digital Identity and WARAM Frequently Asked Questions (FAQs) available

Two new Frequently Asked Questions (FAQs) sheets are now available. The new FAQs cover digital identity and the WA Relationship Authorisation Manager (WARAM). The My Account FAQ has also been updated. The FAQs provide answers to common questions such as: What is a digital identity and why we need to protect it? What is the WARAM and how can it benefit our customers and their business ? Both new...
Corporate
Department News
29 Sep 2022

New button battery rules see unsafe Royal Show items identified

The contents of 131 showbags and 20 stall products inspected for safety A total of 34 items failed to meet product safety standards Most items identified did not comply with new button battery rules Product safety inspections of toys and novelty items being sold in showbags and by stallholders at this year’s Perth Royal Show have resulted in 34 items identified that do not comply with product...
Consumer Protection
Media release
08 Sep 2022

Fire risk recall for LG solar home energy batteries

Fire risk from several models of LG home energy storage batteries 450 of the recalled batteries are estimated to have been installed in WA Affected consumers should switch off the battery and contact LG or SolaX WA’s electrical and product safety regulators are alerting consumers about a national recall of some LG-branded home energy storage batteries, which may overheat and ignite. Building...
Building and Energy / Consumer Protection
Media release
20 May 2022

Unlicensed electrical testing warning following air-con company’s $15,000 fine – Westbury Holdings Pty Ltd (trading as Air Group Australia / CoolBreeze Air Conditioning)

Electrical tests carried out by assembly line staff, not licensed electricians Public at risk if electrical equipment is supplied without expert testing Company pleaded guilty and has changed its testing practices Following the prosecution of a Perth air-conditioning company, Building and Energy is warning WA manufacturers that testing of electrical equipment above a certain voltage must only be...
Building and Energy
Media release
12 May 2022

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