Product safety

Topics

Media contacts

The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
04 Mar 2014

Consumer Protection legislation

The Parliamentary Counsel's Office publishes all Western Australian legislation. You can seach and download Acts and Regulations in PDF or Word format. You can download a document with a list of Acts by administering portfolios .
About us
04 Mar 2014

Standards, recalls and bans

The national product safety provisions set out how the Australian and state/territory Governments can regulate consumer goods and product related services to ensure they are safe. These can include: imposing mandatory safety standards or information standards on goods or product related services;...
Standards, recalls and bans
27 Feb 2014

Product safety for business

A business must ensure their products meet acceptable levels of safety and will not cause harm when used as intended. Products must meet the requirements of relevant mandatory standards and bans . New and existing products are monitored by state and territory regulators, who can conduct...
Product safety for business
26 Feb 2014

Cancelling a supply / service

A supplier must meet the consumer guarantees for providing services: with due care and skill; which are fit for any specified purpose; and within the time specified, or within a reasonable time (when no time is set). What is ‘reasonable’ will depend on the nature of the services. If services fail...
Returns and cancellations
26 Feb 2014

Refund

You must repay any money paid by the consumer for the returned goods, and return any other form of payment made by the consumer, for example, a trade-in. If this is not possible, you must refund the consumer the value of the other form of payment. You must not: offer a credit note, exchange card or...
Returns and cancellations
26 Feb 2014

Replacements

You must provide goods of the same type and similar value. If such a replacement is not reasonably available, the consumer may choose a repair or a refund. The consumer must return goods to you. If this involves significant cost to the consumer, you must collect the goods at your own expense – see...
Returns and cancellations
26 Feb 2014

Repair

What if I can’t repair the goods? If a supplier cannot repair the goods—for instance, because the supplier does not have parts—or cannot do so within a reasonable time, the consumer can: reject the goods and seek either a refund or replacement; or have the goods fixed elsewhere and claim reasonable...
Returns and cancellations
26 Feb 2014

What is covered?

Which goods are covered and what guarantees apply. Which goods are covered? Goods are covered when sold in trade or commerce and bought by a consumer. Second-hand, leased or hired goods are also covered. Some consumer guarantees apply regardless of whether the goods are sold in trade or commerce –...
Guarantees and warranties
25 Feb 2014

Consumer guarantee – title, possession and securities

Title to goo ds Suppliers guarantee they have the right to sell the goods (clear title), unless the supplier alerted the consumer before the sale that they had ‘limited title’. If goods are sold with limited title, any other person with ownership rights—for example, a person owed money by the...
Guarantees and warranties
25 Feb 2014

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Publications

Using gas safely in caravans and tents

READ
When was the last time you checked your LP Gas installation to ensure it was safe and complies?
Brochure
30 May 2014

Product safety for business - Publications

READ
A series of product safety publications for businesses.
Consumer Protection
Information
27 May 2014

Better Trading - publication

READ
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
15 Jan 2020

Motor Vehicle Repairer's Licensing FAQ

Motor vehicle repairers and repair businesses operating in Western Australia are regulated under the Motor Vehicle Repairers Act 2003 (the Act). The Act requires all motor vehicle repair businesses...
Consumer Protection
Fact sheet
28 Sep 2021

Trampolines

READ
Consumer Protection
Brochure
30 May 2014

Swimming pool skimmer boxes

READ
Consumer Protection
Brochure
29 May 2014

Blind and curtain cords

READ
Consumer Protection
Brochure
30 May 2014

Baby walkers

READ
Consumer Protection
Brochure
30 May 2014

Baby bath aids

READWATCH
Safety rules: When Using Baby Bath Aids WARNING! Baby bath aids are NOT safety devices BEFORE you run the bath get a towel and the baby’s clothes prepared. Keep your baby within arm’s reach at ALL...
Consumer Protection
Brochure
16 Oct 2018

Consumer product safety: A guide for businesses and legal practitioners (ACL)

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About this guide This is one of six guides to the Australian Consumer Law (ACL) developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the...
Consumer Protection
Guide / handbook
27 Apr 2016

Pages

Announcements

Great outdoors, lethal indoors: gas safety campaign for campers

Only use portable gas appliances in the open air due to carbon monoxide dangers Linked to five deaths in Australia in the past decade ‘Great Outdoors, Lethal Indoors’ campaign runs during summer and autumn Ahead of Western Australia’s peak camping season, a new campaign is reminding holidaymakers to always use portable gas appliances in the open air to avoid potentially lethal exposure to carbon...
Building and Energy
Media release
01 Dec 2021

Interior gas water heater installation puts family at risk – Danny Brian Langley

Outdoor gas hot water system incorrectly installed in an internal room Risk of potentially fatal exposure to carbon monoxide or fire Gasfitter ignored a rectification order but still unlocked the gas supply A Midvale family was exposed to potential fire and carbon monoxide risks after a licensed gas fitter installed an outdoor-only water heater inside their house and later removed the gas company...
Building and Energy
Media release
17 Nov 2021

2021 Perth Royal Show ready to roll with discounted tickets

Less than a week to go to the 2021 Perth Royal Show Western Australians urged to take advantage of 25 per cent discounted ticket price Walk-in COVID-19 vaccination clinic to be open all week at Perth Royal Show 'Roll up for WA' hub to open with free kids' activities, fun giveaways and much more Western Australia's biggest family event will kick-off this Saturday (September 25), with discounted...
Consumer Protection
Media release
20 Sep 2021

Appliance safety in the spotlight as gas campaign heats up

Building and Energy campaign targets carbon monoxide hazards in the home Gas heaters should be regularly serviced by a licensed gas fitter Ensure adequate ventilation and awareness of carbon monoxide symptoms A new campaign is urging Western Australians to stay safe and warm this winter by having their gas heaters serviced and being aware of carbon monoxide risks. The campaign, by the State’s gas...
Building and Energy
Media release
22 Jul 2021

Get set for new, safer gas cylinder connection

Roll-out of LCC27 valves and appliance connections for small LPG cylinders Safety features protect against gas leaks and fires Existing appliance connections are compatible and can still be used Users of barbecues and other LPG appliances can expect to see a new type of cylinder valve and appliance connection available as a safer design is phased in over coming months. Cylinders with the current...
Building and Energy
Media release
07 Jul 2021

Battery burn warning after pocket fires like ‘flares and fireworks’

Two separate incidents in WA resulted in serious leg burns Loose lithium-ion batteries can ignite if they touch coins or keys Safety warning for users of vapes and other portable devices WARNING: Images of burn injuries below. A Perth man has described the horrifying moment that a lithium-ion battery caught fire in his pocket with an “intense white light and heat”, causing agonising burns that...
Building and Energy
Media release
23 Jun 2021

Urgent safety warning after WA child consumes hand sanitiser

Six year old child recovers from ingesting alcohol-based hand sanitiser Consuming sanitiser can cause serious health issues Sanitiser bottles should be kept out of reach of children An urgent safety warning has been issued by Consumer Protection after a six year old child who had consumed hand sanitiser was admitted to a Perth hospital. The child ingested between 30 to 60 millilitres of the...
Consumer Protection
Media release
29 Apr 2021

Consumer Protection contact centre temporary closure

As a result of the Premier’s announcement placing WA into a hard lockdown until 6pm on Friday, 5 February, our counter and phone services are currently unavailable. You are encouraged to email any enquiries to consumer@dmirs.wa.gov.au . If your matter is urgent, please include a contact telephone number in your email and Consumer Protection will call you back within 24 hours. We will resume full...
Consumer Protection
Department News
01 Feb 2021

Consider safety and road rules when buying e-scooters for Christmas

Consumers buying e-scooters or e-skateboards as Christmas gifts this year are being urged to consider the safety and road rules relating to these products before purchasing. The growing popularity of what are referred to as ‘personal mobility devices’ is leading to a growing need for these devices to be used safely, especially in the wake of the death of a 24 year old man who fell from an...
Consumer Protection
Media release
18 Dec 2020

Gas safety warning for campers

WA’s energy safety regulator is reminding campers that outdoor gas appliances must only be used in the open air to avoid potentially lethal exposure to carbon monoxide. Building and Energy’s warning comes as West Australians gear up for a summer in the great outdoors with portable gas-fuelled equipment such as barbecues, cookers, heaters and fridges. “Outdoor use means the open air,” WA Director...
Building and Energy
Media release
25 Nov 2020

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