Product safety

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Consumers have a right to expect products they buy work properly without any risk of causing illness or injury. A business must ensure their products meet acceptable levels of safety and will not cause harm when used as intended. Products must meet the requirements of relevant mandatory standards...
Product safety for consumers
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
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The Parliamentary Counsel's Office publishes all Western Australian legislation. You can seach and download Acts and Regulations in PDF or Word format. You can download a document with a list of Acts by administering portfolios .
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The national product safety provisions set out how the Australian and state/territory Governments can regulate consumer goods and product related services to ensure they are safe. These can include: imposing mandatory safety standards or information standards on goods or product related services;...
Standards, recalls and bans
A business must ensure their products meet acceptable levels of safety and will not cause harm when used as intended. Products must meet the requirements of relevant mandatory standards and bans . New and existing products are monitored by state and territory regulators, who can conduct...
Product safety for business
A supplier must meet the consumer guarantees for providing services: with due care and skill; which are fit for any specified purpose; and within the time specified, or within a reasonable time (when no time is set). What is ‘reasonable’ will depend on the nature of the services. If services fail...
Returns and cancellations
You must repay any money paid by the consumer for the returned goods, and return any other form of payment made by the consumer, for example, a trade-in. If this is not possible, you must refund the consumer the value of the other form of payment. You must not: offer a credit note, exchange card or...
Returns and cancellations
You must provide goods of the same type and similar value. If such a replacement is not reasonably available, the consumer may choose a repair or a refund. The consumer must return goods to you. If this involves significant cost to the consumer, you must collect the goods at your own expense – see...
Returns and cancellations
What if I can’t repair the goods? If a supplier cannot repair the goods—for instance, because the supplier does not have parts—or cannot do so within a reasonable time, the consumer can: reject the goods and seek either a refund or replacement; or have the goods fixed elsewhere and claim reasonable...
Returns and cancellations
Which goods are covered and what guarantees apply. Which goods are covered? Goods are covered when sold in trade or commerce and bought by a consumer. Second-hand, leased or hired goods are also covered. Some consumer guarantees apply regardless of whether the goods are sold in trade or commerce –...
Guarantees and warranties

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Publications

What types of internal window coverings are a safety hazard for children?
Consumer Protection
Fact sheet
09 Aug 2016
A summary of statistical information about electrical incidents in Western Australia.
Building and Energy
Reports
19 Jul 2019
When was the last time you checked your LP Gas installation to ensure it was safe and complies?
Brochure
30 May 2014
A series of product safety publications for businesses.
Consumer Protection
Information
27 May 2014
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
15 Jan 2020
Motor vehicle repairers and repair businesses operating in Western Australia are regulated under the Motor Vehicle Repairers Act 2003 (the Act). The Act requires all motor vehicle repair businesses...
Consumer Protection
Fact sheet
02 Nov 2023
Consumer Protection
Brochure
30 May 2014
Consumer Protection
Brochure
29 May 2014
Consumer Protection
Brochure
30 May 2014
Consumer Protection
Brochure
30 May 2014

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Announcements

Electric shock risks from Spa Quip 800 and 1200 controllers Flexible socket can allow equipment to be plugged in incorrectly A Perth man died after connecting a pump’s electrical plug upside-down Action by Western Australia’s electrical safety regulator has led to the national recall of hazardous spa components involved in the tragic death of a Perth man. Building and Energy prohibited the sale...
Building and Energy
Media release
13 Apr 2022
Child injuries and deaths are caused by falling furniture or appliances Parents and carers urged to secure items that can easily tip over Tenants have the right to fix items to walls, except for certain circumstances Western Australians are being reminded about the dangers of toppling furniture and large appliances following a recent tragedy that claimed the life of a one year old girl in Byford...
Consumer Protection
Media release
08 Feb 2022
Tragically, on average one child dies from portable pool-related drowning each year in Australia and other kids need hospital treatment and may be left with severe brain injuries.
Consumer Protection
Media release
20 Dec 2021
Consumer Protection is urging shoppers to consider the new rules covering the use of electric rideable devices (eRideables) that are now in effect before deciding to purchase.
Consumer Protection
Media release
06 Dec 2021
Only use portable gas appliances in the open air due to carbon monoxide dangers Linked to five deaths in Australia in the past decade ‘Great Outdoors, Lethal Indoors’ campaign runs during summer and autumn Ahead of Western Australia’s peak camping season, a new campaign is reminding holidaymakers to always use portable gas appliances in the open air to avoid potentially lethal exposure to carbon...
Building and Energy
Media release
01 Dec 2021
Outdoor gas hot water system incorrectly installed in an internal room Risk of potentially fatal exposure to carbon monoxide or fire Gasfitter ignored a rectification order but still unlocked the gas supply A Midvale family was exposed to potential fire and carbon monoxide risks after a licensed gas fitter installed an outdoor-only water heater inside their house and later removed the gas company...
Building and Energy
Media release
17 Nov 2021
Less than a week to go to the 2021 Perth Royal Show Western Australians urged to take advantage of 25 per cent discounted ticket price Walk-in COVID-19 vaccination clinic to be open all week at Perth Royal Show 'Roll up for WA' hub to open with free kids' activities, fun giveaways and much more Western Australia's biggest family event will kick-off this Saturday (September 25), with discounted...
Consumer Protection
Media release
20 Sep 2021
Building and Energy campaign targets carbon monoxide hazards in the home Gas heaters should be regularly serviced by a licensed gas fitter Ensure adequate ventilation and awareness of carbon monoxide symptoms A new campaign is urging Western Australians to stay safe and warm this winter by having their gas heaters serviced and being aware of carbon monoxide risks. The campaign, by the State’s gas...
Building and Energy
Media release
22 Jul 2021
Roll-out of LCC27 valves and appliance connections for small LPG cylinders Safety features protect against gas leaks and fires Existing appliance connections are compatible and can still be used Users of barbecues and other LPG appliances can expect to see a new type of cylinder valve and appliance connection available as a safer design is phased in over coming months. Cylinders with the current...
Building and Energy
Media release
07 Jul 2021
Two separate incidents in WA resulted in serious leg burns Loose lithium-ion batteries can ignite if they touch coins or keys Safety warning for users of vapes and other portable devices WARNING: Images of burn injuries below. A Perth man has described the horrifying moment that a lithium-ion battery caught fire in his pocket with an “intense white light and heat”, causing agonising burns that...
Building and Energy
Media release
23 Jun 2021

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