Product safety

Topics

A supplier guarantees that the goods will do the job the consumer was told they would. The ‘fit for purpose’ guarantee A supplier guarantees that goods will be reasonably fit for any purpose that the supplier or the consumer specified – the goods will do the job the consumer was told they would...
Guarantees and warranties
Description of goods must be accurate Suppliers and manufacturers guarantee that the description of goods for example, in a catalogue or television commercial is accurate. This does not apply to goods bought at auction. Matching description If the goods do not match the description for example, the...
Guarantees and warranties
Acceptable quality Goods must be of an acceptable quality. Acceptable quality has a number of factors, including that the goods will be safe to use, and that they will be reasonably durable. Acceptable quality is determined by what a reasonable consumer fully familiar with the goods would regard as...
Guarantees and warranties
Whether you have to provide a refund, repair, replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law. You are responsible for understanding your legal obligations. Australia’s consumer protection...
Guarantees and warranties
People generally are aware that electricity can be dangerous. However, many people still take risks that can lead to harm. This is why reminders on the need to use electricity safely are required. Switches, power points and light fittings Damaged switches, power points and light fittings are...
Electrical installations
The Western Australian Consumer Protection Awards provides an opportunity to reward and recognise the achievements of individuals, non-government organisations, businesses, local governments, journalists and media outlets that have increased awareness of consumer issues, provided support for...
Consumer Protection Awards

Pages

Publications

This guide provides information on the ACL for electrical and whitegoods businesses. It covers key aspects of the law such as refunds, replacements and repairs, focusing on issues where: industry...
Consumer Protection
Guide / handbook
09 Jan 2017
Warranty against defects A warranty against defects is an undertaking made at the time the goods or services are supplied. This promise is over and above the protections provided by law. It is...
Consumer Protection
Form – notification
16 Jul 2019
Consumer Protection Strategic Plan 2012 - 2015
Consumer Protection
Plans
29 May 2014
On 1 July 2013, changes to the Residential Tenancies Act 1987 (the Act) and the Residential Tenancies Regulations 1989 came into force. These frequently asked questions are designed to assist you in...
Consumer Protection
Fact sheet
02 Dec 2019

Pages

Announcements

Asbestos Awareness Week 2020 runs from 23-29 November 2020. Please take this opportunity to ensure your workplace asbestos management systems are up to date, and that workers are aware of these systems. And remember – buildings built before 1990 are likely to contain materials with asbestos content. Follow the links for more information: Asbestos Safety and Eradication Agency Industry checklist...
WorkSafe
Event
06 Nov 2020
A child safety campaign has been re-launched highlighting the dangers of portable pools with, on average, one child drowning every year in Australia and many more needing hospital treatment, some left with severe brain injuries. The ‘Don’t Duck Out, Make it SAFE’ summer campaign involves product safety regulators throughout Australia, including Consumer Protection in WA, joining forces with the...
Consumer Protection
Media release
02 Nov 2020
Consumer Protection has issued a Halloween warning about potentially deadly button batteries and other hazards found in some novelty items and trick-or-treat costumes. The agency’s product safety inspectors have been out and about ahead of Halloween and have identified a number of non-compliant products. A zombie face mask and a skull hat were both found to have button batteries that easily fell...
Consumer Protection
Media release
29 Oct 2020
The regulator responsible for enforcing swimming pool safety barrier standards has commended the WA community for achieving zero toddler drowning deaths in 2019/2020. The Building and Energy division of the Department of Mines, Industry Regulation and Safety (DMIRS) believes the results featured in the Royal Life Saving’s National Drowning Report show that local government pool barrier...
Building and Energy
Media release
23 Sep 2020
‘Panic-buying’ is a term we’d usually associate with grocery shopping in 2020, however there are suggestions it may be happening in the quad-bike industry currently on the eve of new safety regulations. We have been concerned to hear reports that some quad bike dealerships are running low on stock as farmers and other consumers rush to buy-up current models that do not meet the important new...
Consumer Protection
Media release
23 Jul 2020
Winter has officially arrived and many of us have already dragged out the winter woollies, electric blankets and hot water bottles, so here is a timely reminder about using these products safely. Commissioner for Consumer Protection Lanie Chopping said a number of winter warmer products may pose a safety risk if they are old, worn or not used properly. “As with any product, but particularly...
Consumer Protection
Media release
02 Jun 2020
Heating appliances will soon be emerging from hibernation as cooler weather sets in, particularly with many of us working from home this winter. If you are using a gas heater, our colleagues at Building and Energy have issued a timely warning about the dangers of exposure to carbon monoxide, which can leak from faulty, poorly maintained or misused gas appliances. Carbon monoxide is known as the ‘...
Building and Energy / Consumer Protection
Media release
14 May 2020
Failing to display warning labels on the retail packaging of portable spas has prompted the supplier to introduce strict new quality assurance procedures and donate $10,000 to Royal Life Saving Australia. The measures are part of an enforceable undertaking entered into by Hunter Products Pty Ltd and its sole director Jeffrey Donald Hunter after Consumer Protection commenced legal action in the...
Consumer Protection
Media release
21 Apr 2020
While the situation with the COVID-19 pandemic is changing rapidly, we remain focussed on delivering our services while adhering to advice from Government to protect the health and safety of our staff and the wider community. The department is planning for a range of scenarios and endeavouring to ensure continuity of service. A number of functions can be performed remotely or by using our online...
Corporate
Department News
23 Mar 2020
Under OSH legislation, employers are required to provide and maintain, as far as is practicable, a working environment in which their workers are not exposed to health risks. This includes situations where employees and contractors may be at risk of contracting viruses such as the COVID-19 coronavirus. Employers need to keep up to date with the latest health warnings from the Australian and WA...
WorkSafe
Alert
10 Mar 2020

Pages

Subscribe to Topics
Subscribe to RSS - Product safety