Product safety

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Whether you have to provide a refund, repair, replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law. You are responsible for understanding your legal obligations. Australia’s consumer protection...
Guarantees and warranties
People generally are aware that electricity can be dangerous. However, many people still take risks that can lead to harm. This is why reminders on the need to use electricity safely are required. Switches, power points and light fittings Damaged switches, power points and light fittings are...
Electrical installations

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Announcements

Imported cosmetic eyeliners that contain 84 percent lead are being taken off store shelves throughout Australia with WA shoppers warned to be on the look-out. Consumer Protection said testing by NSW Fair Trading found that Hashmi Surmi Special and Hashmi Kohl Aswad eyeliners had dangerous levels of lead as well as containing other hazardous metals like arsenic, cadmium, chromium and mercury. It...
Consumer Protection
Media release
26 Jul 2018
Do you have a Vulcan Heritage or a Pyrox Heritage gas heater? People with Vulcan Heritage or Pyrox Heritage gas heaters in their homes need to get them checked by a qualified gas fitter immediately. Laboratory tests show that under certain conditions the heaters produce too much carbon monoxide. Particularly if homes have poor ventilation and bathroom exhaust fans or kitchen rangehoods are used...
Building and Energy
Alert
01 Jun 2018
Rand Transport (1986) Pty Ltd was handed a $45,000 fine and a $2900 costs penalty in the Perth Magistrate Court following serious ammonia gas burns to a contract worker. Rand, a cold storage food distributor, pleaded guilty to failing to provide and maintain a safe workplace where contractors were not exposed to hazards. On 11 December 2014, during the construction of a dividing wall within a...
WorkSafe
Media release
30 May 2018
A voluntary recall is underway of unsafe components of gate latches for swimming pool fences which can cause the gate to be locked in an open position, posing a potential drowning risk for children. The strike component is being recalled, contained in the following latches: SafeTech Top Pull Pool Gate Latch (Key Lockable) G8Safe Top Pull Pool Gate Latch (Key Lockable) SafeTech TriLatch (Key...
Building and Energy / Consumer Protection
Media release
29 Mar 2018
The Commissioner for Consumer Protection has written to 2,300 people in WA who have possibly purchased Samsung washing machines, now recalled, which may put their lives at risk. It follows exhaustive efforts to maximise the response rate to the 2013 recall of the top loader washing machines which have caused about 200 house fires throughout Australia in recent years. The machines were...
Consumer Protection
Media release
13 Nov 2017
A butane gas lighter which recently exploded and injured a Donnybrook woman has been recalled from sale. The supplier of the Trio jet lighter in Queensland has voluntarily agreed to withdraw the item from sale with a notice expected to be posted soon on the recalls website www.recalls.gov.au . Consumer Protection is now ensuring retailers that stocked the lighters have removed them from their...
Consumer Protection
Media release
05 Oct 2017
Children heading to this year’s Perth Royal Show will have at least 258 safe showbags to choose from after Consumer Protection carried out its annual checks on toys and novelty items contained in the bags. Commissioner for Consumer Protection David Hillyard said product safety officers have inspected more than 1,500 individual items before declaring the showbags to be safe. “Of the hundreds of...
Consumer Protection
Media release
05 Sep 2017
With Acting Commissioner for Consumer Protection David Hillyard Do you buy electrical products online? You may be shocked to hear that overseas plug converters supplied with appliances to make them usable in Australia could harm or kill you! There have been two local cases recently where consumers reported receiving electric shocks from power adaptors that came with appliances they’d purchased...
Consumer Protection
Media release
01 Sep 2017
With Acting Commissioner for Consumer Protection David Hillyard You’ve probably seen photos or videos of babies bobbing up and down in water aided by a baby neck float. In case the craze has passed you by, the inflatable plastic rings go around an infant’s neck to support them as they float on water. They are used in the same way as other flotation devices, except they keep only the head afloat...
Consumer Protection
Media release
24 Aug 2017
Energy Safety and Consumer Protection are issuing a joint public alert, concerned about the dangers of WA consumers using power adaptors that don’t meet Australian safety standards. The warning comes after two consumers reported receiving electric shocks after using an unsafe international adaptor. When the travel adaptor is plugged into a power board, two exposed pins designed for the United...
Consumer Protection
Media release
14 Aug 2017

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