Product safety

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People generally are aware that electricity can be dangerous. However, many people still take risks that can lead to harm. This is why reminders on the need to use electricity safely are required. Switches, power points and light fittings Damaged switches, power points and light fittings are...
Electrical installations
The Western Australian Consumer Protection Awards provides an opportunity to reward and recognise the achievements of individuals, non-government organisations, businesses, local governments, journalists and media outlets that have increased awareness of consumer issues, provided support for...
Consumer Protection Awards

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Publications

Warranty against defects A warranty against defects is an undertaking made at the time the goods or services are supplied. This promise is over and above the protections provided by law. It is...
Consumer Protection
Form – notification
16 Jul 2019
Consumer Protection Strategic Plan 2012 - 2015
Consumer Protection
Plans
29 May 2014
On 1 July 2013, changes to the Residential Tenancies Act 1987 (the Act) and the Residential Tenancies Regulations 1989 came into force. These frequently asked questions are designed to assist you in...
Consumer Protection
Fact sheet
02 Dec 2019

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Announcements

With Commissioner for Consumer Protection David Hillyard It has been my position for a number of years that a small amount of damage to a wall, which can easily be repaired, is a small price to pay for ensuring the safety of children living in a rental home. Since 2001, on average, one child a year has died in Australia from toppling furniture with many more suffering serious injuries. I’m really...
Consumer Protection
Media release
11 Dec 2019
With Commissioner for Consumer Protection David Hillyard Baby walkers are a common sight in family homes. But they can be a dangerous product with more than 100 children ending up in hospital emergency departments each year because of baby walker accidents. Consumer research shows that 32 per cent of carers placed no restrictions on where a baby walker was used, which is really concerning. A baby...
Consumer Protection
Media release
06 Dec 2019
Our offices will be closed from Wednesday 25 December 2019 to Wednesday 1 January 2020. Normal services will return on Thursday 2 January 2020. For urgent enquiries please visit our contact page.
Corporate
Department News
04 Dec 2019
A mum whose 15-month-old drowned in an unfenced backyard pool has joined Consumer Protection and Royal Life Saving Society WA to launch a start-of-summer pool safety campaign. Royal Life Saving WA CEO, Peter Leaversuch, says the latest National Drowning Report has some tragic statistics: “Last year, there were 16 child drowning deaths and over 200 non-fatal drowning incidents recorded in swimming...
Consumer Protection
Media release
01 Dec 2019
Summer, school holidays and Christmas should be times of fun and relaxation and Consumer Protection wants to make sure that they are also safe times for everyone. In the 12 months from July 2018 to June 2019, there were 276 drowning deaths in Australia with 31 of them occurring in swimming pools*. Commissioner for Consumer Protection David Hillyard is concerned that these figures are higher than...
Consumer Protection
Media release
18 Nov 2019
With Commissioner for Consumer Protection David Hillyard I remember the first time we held the Consumer Protection Awards in 2004 and I’m proud that the annual event has become firmly fixed in the Western Australian calendar as an opportunity to acknowledge community contributions to consumer protection. Many individuals, organisations, businesses and media professionals are involved in helping...
Consumer Protection
Media release
08 Nov 2019
Laws to allow renters to fix furniture to walls to prevent death or injury to children from toppling furniture have passed through State Parliament. The Consumer Protection Legislation Amendment Bill 2018 amends the Residential Tenancies Act and means landlords must allow tenants, who submit a request form, to attach furniture to a wall to prevent a child, or a person with a disability, from...
Consumer Protection
Media release
16 Oct 2019
More than 6,600 dangerous Samsung top loader washing machines that have been recalled remain in WA homes, creating a serious fire hazard that put lives at risk. One of the recalled models caught fire in the laundry of an Armadale home unit on the evening of 1 October 2019 with fire units attending to extinguish the blaze. No one was hurt. This latest fire has prompted a renewed plea from Consumer...
Consumer Protection
Media release
07 Oct 2019
Consumer Protection WA has given its seal of approval to 270 Perth Royal Showbags after product safety inspectors checked about 1500 toys and novelty items that will be sold at the Claremont Showground. Commissioner for Consumer Protection David Hillyard says the majority of toys and novelty items have been ticked off as safe for kids to have bags of fun with. “I’m pleased to announce that most...
Consumer Protection
Media release
31 Aug 2019
With Commissioner for Consumer Protection, David Hillyard Families, friends and the rural communities in which they live are mourning the deaths of two boys aged under ten who lost their lives recently in separate quad bike accidents in WA and Tasmania. The tragic accidents occurred on farms and involved rollovers, a common set of circumstances when we look at the statistics. On average, 16...
Consumer Protection
Media release
25 Apr 2019

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