Property industry

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Residential Tenancies Amendment Act 2024
Changes to WA rental laws began in stages from 16 May 2024. WA Rent Reforms give tenants the freedom to make their house feel like a home, and provide a fair balance between the rights of tenants and...
Consultations
These information sheets provide information on how human factors can contribute to a sequence of events that lead to a major incident and how the inclusion of human factors can assist major hazard facility operations. Case study chemical release This case study is based on the fire and a series of...
Human factors
Information sheets provide concise information about legislation, safety and work practices and answers to common questions or how to do instructions. Focus on compliance Construction site security: Unauthorised access Fire risk from transparent bottles containing clear liquids stored in direct...
Information sheets
These guides describe practical measure that can be taken to prevent or minimise the risk of harm and contribute to the overall state of knowledge regarding hazards, risks and controls. Overviews of the WHS laws Western Australia's Work Health and Safety Act 2020 Overview of Western Australia's...
Guides
These publications are designed to help WA organisations and their associated workforces (including volunteers) understand the new Work Health and Safety laws. WorkSafe policies These policies support the Statement of Regulatory Intent and provide a framework for how decisions by the regulator and...
Work health and safety laws
This information is designed to help WA organisations and their associated workforces (including volunteers) understand the Work Health and Safety laws. A WHS service provider is a person conducting a business or undertaking (PCBU) that provides work health and safety services to another business...
Main responsibilities and duties under WHS
Who is considered a worker? Under the Work Health and Safety Act 2020 a worker is any person who carries out work for a PCBU, including work as an employee, contractor, subcontractor, self-employed person, outworker, apprentice or trainee, work experience student, employee of a labour hire company...
Main responsibilities and duties under WHS
The WHS Act and accompanying regulations came into effect on 31 March 2022. Download the Act Download the regulations This information is designed to help WA organisations and their associated workforces (including volunteers) understand the new Work Health and Safety laws. Short video animations...
Main responsibilities and duties under WHS
This information is designed to help WA organisations and their associated workforces (including volunteers) understand the Work Health and Safety laws. How does the WHS Act describe volunteers and volunteer organisations? The WHS Act describes a volunteer as a person who acts on a voluntary basis...
Main responsibilities and duties under WHS
This information is designed to help WA organisations and their associated workforces (including volunteers) understand the new Work Health and Safety laws. Who is an officer under WHS? The role and influence a person has in a business determines if they are an officer under the WHS Act. Broadly,...
Main responsibilities and duties under WHS

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Publications

Rent in advance Property managers have legal obligations when a tenant or prospective tenant offers to pay more than two weeks’ rent in advance. A lessor may only ask a tenant for up to two weeks’...
Consumer Protection
Advisory note
17 May 2024
2 April 2024 Kickstart 2024 by getting your CPD points early Compliance with Continuing Professional Development (CPD) training is still required for the settlement industry in 2024. Completing the...
Consumer Protection
Bulletin
02 Apr 2024
2 April 2024 Kickstart 2024 by getting your CPD points early Compliance with Continuing Professional Development (CPD) training is still required for the real estate industry. Failure to fulfill CPD...
Consumer Protection
Bulletin
02 Apr 2024
26 February 2024 Fines for failing to lodge tenancy bonds Two recent cases at the State Administrative Tribunal (SAT) serve as a timely reminder regarding the importance of lodging tenancy bonds...
Consumer Protection
Bulletin
28 Feb 2024
Consumer Protection's Year in Review 2022-23 outlines the major achievements from the financial year. [scald=11175:image_medium {"link":"https:\/\/ www.commerce.wa.gov.au \/sites\/default\/files\/...
Consumer Protection
Reports
26 Feb 2024
19 February 2024 Agent fined for failing to comply with audit requirements Failing to cooperate with requests from an auditor has seen a real estate agent fined $3,750 and ordered to pay costs of $...
Consumer Protection
Bulletin
19 Feb 2024
30 January 2024 Beware - Scammers Targeting Perth Property Sales Consumer Protection is reminding the real estate and settlement industry that identity validation checks are a mandatory part of the...
Consumer Protection
Bulletin
01 Feb 2024
30 January 2024 Beware - Scammers Targeting Perth Property Sales Consumer Protection is reminding the real estate and settlement industry that identity validation checks are a mandatory part of the...
Consumer Protection
Bulletin
31 Jan 2024
22 January 2024 It's trust account audit time! January is the perfect time to start preparing and referring last year’s trust account information to your auditor so the 2023 audit report can be...
Consumer Protection
Bulletin
23 Jan 2024
BondsOnline is available to landlord organisations. More information about the BondsOnline is available at the BondsOnline page. Download the user agreement form above, have the authorised person...
Consumer Protection
Form – agreement
03 Jan 2024

Pages

Announcements

Our lives are filled with devices powered by lithium-ion batteries – e-rideables, power tools, laptops, toys, smartphones, electric vehicles and even electric toothbrushes. Unfortunately, they also harbour a hidden danger. Lithium-ion batteries, no matter how small, are susceptible to fiery failures that can escalate quickly and pose a serious threat to our safety. These fires can be very...
Consumer Protection
Media release
15 May 2024
Kelmscott real estate agency fined $6,000 for selling wrong property Mistake only discovered after buyer moved in Agents need procedures to verify details provided in contracts of sale Selling the wrong property to a buyer has resulted in a Kelmscott real estate agency accepting a reprimand and the payment of $7,000 in fines and costs following disciplinary action by Consumer Protection. John O’...
Consumer Protection
Media release
02 May 2024
Parliament greenlights stronger regulation of short-term rental accommodation in WA New register and planning changes to balance needs of communities and owners Laws requiring all Short-Term Rental Accommodation (STRA) in Western Australia to be included on a new register have passed through State Parliament. To be operated by Consumer Protection, the STRA Register is expected to open on 1 July...
Consumer Protection
Media release
17 Apr 2024
Woman found guilty of representing herself as a real estate agent Complaint to Consumer Protection uncovered illegal activity Unlicensed operators undermine professional standards of the industry An unlicensed real estate agent, who stopped paying rental income to her client, was convicted and ordered to pay more than $5,500 by the Joondalup Magistrates Court. Phillipa Ann Ives was convicted and...
Consumer Protection
Media release
04 Apr 2024
Welshpool real estate agency and director fined a total of $8,000 Over $30,000 in bonds not lodged within required timeframe Warning to agents to ensure timely bond lodgements A Welshpool real estate agency and its director have been fined and reprimanded over failing to lodge $32,380 in tenancy bonds with the Bond Administrator within the 14 day timeframe. The State Administrative Tribunal (SAT...
Consumer Protection
Media release
15 Feb 2024
Albany real estate sales representative convicted of misleading a property buyer Told buyer she could move into a unit declared non-habitable Buyers urged to make own enquiries if in doubt about council approvals Wrongly telling a homebuyer she could live in a dwelling that had been deemed ‘non-habitable’ by local government authorities has seen a former real estate sales representative convicted...
Consumer Protection
Media release
21 Dec 2023
Mandatory professional development to continue for WA real estate and settlement industries Ongoing education and training to maintain faith and confidence in industry participants Agents to administer and self-fund program The Cook Government has again thrown its support behind mandatory Continuing Professional Development (CPD) for everyone employed in the real estate and settlement sectors to...
Consumer Protection
Media release
15 Nov 2023
WA-first case of unauthorised trust account withdrawals brings prison sentence Over $140,000 funnelled into personal accounts Real estate and settlement industries on notice In a first-of-its-kind sentence in Western Australia, a former North Perth real estate property manager has been convicted of unlawfully taking over $140,000 from trust accounts and sentenced to over 12 months jail time...
Consumer Protection
Media release
12 Oct 2023
Explosion and injury risks from portable gas appliances with butane canisters Banned in restaurants, including tabletop cooking, and indoors All portable gas cooking appliances must be approved for use in Western Australia Diners and restaurant owners are reminded that portable gas appliances powered by butane canisters cannot be used for commercial purposes, such as tabletop cooking experiences...
Building and Energy
Media release
11 Oct 2023
Media statement from Commerce Minister Sue Ellery New building guidance to help Western Australians building a home Key advice and important checks for each building or renovation stage Consumer-friendly videos to be translated to different languages and dialects Resources will protect communities and support the building & construction industry The Cook Government has developed a suite of...
Building and Energy
Media release
06 Sep 2023

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Applications

Land valuers can apply for or renew their licences.
Consumer Protection
Real estate and business agents and sales representatives can apply for or renew their licences and registrations.
Consumer Protection
Lodge, dispose or, or vary your bond online. (For real estate agents and landlords registered for access).
Consumer Protection

Notifications

Real estate agents, settlement agents, real estate representatives, motor vehicle salespersons, motor vehicle yard managers, motor vehicle dealers and repair businesses, land valuers, employment agents and debt collectors can notify the department about changes to contact information.
Consumer Protection

Payments

Information regarding licence fees and links to the relevant forms for land valuers, real estate agents, sales representatives and property managers, settlement agents, and retirement villages.
Consumer Protection
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