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COVID-19 Residential Tenancies Mandatory Conciliation Service

WATCH
The new Residential Tenancies Mandatory Conciliation Service was established to help landlords and tenants who have a rental issue during the COVID-19 coronavirus pandemic emergency period . It was introduced by the WA Government to help landlords and tenants reach agreement about a relevant...
Having problems with renting a home?
11 May 2020

Residential Rent Relief Grant Scheme

The State Government is making available $30 million for grants of up to $2,000 for Western Australian private residential tenants who lost their jobs on or after 20 March 2020 and are facing financial hardship due to the COVID-19 coronavirus pandemic. This page contains everything you need to know...
Having problems with renting a home?
23 Apr 2020

Residential tenancies - COVID-19 response

The Commissioner for Consumer Protection has issued some advice about your renting rights and responsibilities during the COVID-19 coronavirus pandemic. The frequently asked questions below address residential tenancy issues and how they are covered by legislation. This information will be updated...
Having problems with renting a home?
17 Apr 2020

COVID-19 (Coronavirus) Industry specific information

The following information has been developed to assist employers and employees meet their safety and health obligations. Department of Mines Industry Regulation and Safety Public transport including taxis and rideshare services - Minimising the risk of exposure to COVID-19 Working from home Safe...
COVID 19 - Coronavirus
09 Apr 2020

COVID-19 (Coronavirus) - looking after your mental health

The following information has been developed for employers and employees looks at ways to look after your mental health during this challenging time. COVID-19 coronavirus guide for employers: Looking after your mental health COVID-19 coronavirus guide for employees: Looking after your mental health...
COVID 19 - Coronavirus
08 Apr 2020

What to do if a worker has COVID-19

WATCH
Safe Work Australia has created an easy to follow infographic to advise workplaces on the steps they should take if a worker comes down with a suspected or confirmed case of COVID-19.
Suspected or confirmed case of COVID-19 at work
Suspected or confirmed case of COVID-19 at work, by Safe Work Australia
...
COVID 19 - Coronavirus
07 Apr 2020

COVID-19 (Coronavirus) Frequently asked questions

This page contains frequently asked questions on COVID-19. Is social distancing required at work? Social distancing must be followed at work as far as practicable, based on principles published by the Department of Health . Risk assessments should be conducted and suitable control strategies...
COVID 19 - Coronavirus
03 Apr 2020

Vaping - Frequently asked questions

This page contains frequently asked questions about vaping. Is vaping hazardous? Yes, vaping can be hazardous. The nature of the hazard will depend upon factors such as the liquid used in the e-cigarette and the health status of the individual. In 2019, there were 2290 cases of lung injury...
Smoking
14 Feb 2020

Regional Services Review Consultation Paper September 2019

Status: CLOSED, Submissions closed at 5pm on 28 October 2019 Background In late 2018, the Department of Mines, Industry Regulation and Safety (DMIRS) commenced a Regional Services Review to improve service delivery to our regional customers. DMIRS staff and State and Local Government stakeholders...
Consultations
24 Sep 2019

Residential Tenancies Act review 2019

WATCH
Your house, My home: Rethinking renting in WA COVID-19 coronavirus notice The deadline for submissions to the Residential Tenancies Act Consultation has been extended to 30 June 2020 . This extension aims to ensure all stakeholders have sufficient opportunity to provide a submission, considering...
Consultations
13 Sep 2019

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Publications

Landlord COVID-19 Process A: Breach process if your COVID-19 affected tenant defaults on their rent

READ
Landlords and property managers can use this flowchart during the COVID-19 to assist with managing notifications and date counting when the tenant has failed to pay all or some rent during the...
Consumer Protection
Fact sheet
25 May 2020

COVID-19 and rent relief requests - Real estate industry bulletin 223

18 May 2020 As you may be aware the Residential Tenancies (COVID-19 Response) Act 2020 (the Act) has now been enacted to address the hardship being experienced by both tenants and landlords as a...
Consumer Protection
Bulletin
19 May 2020

COVID-19 Residential Tenancies Mandatory Conciliation Service flowchart

READWATCH
This flowchart explains how the mandatory conciliation process works. For additional information, including how to apply, see the COVID-19 Residential Tenancies Mandatory Conciliation Service page...
Consumer Protection
Fact sheet
18 May 2020

COVID-19 and property access – an update - Real estate industry bulletin 222

7 May 2020 COVID-19 and property access – an update This bulletin supersedes real estate industry bulletin 220 issued on 6 April 2020. On 26 April 2020 Premier Mark McGowan and Health Minister Roger...
Consumer Protection
Bulletin
08 May 2020

Guidelines for rent repayment agreements under the Residential Tenancies (COVID-19 Response) Act 2020

READ
On 23 April 2020, the Parliament of Western Australia passed the Residential Tenancies (COVID-19 Response) Act 2020 (the Act) to guide residential tenancies and accommodation agreements (for boarders...
Consumer Protection
Guide / handbook
07 May 2020

CPD and COVID-19 pandemic: Completing core CPD – what you need to know - Settlement industry bulletin 96

23 April 2020 You may recall recent changes to the Settlement Agents Act 1981 (the SA Act) which came into effect on 1 January 2020. This means you are now required to meet your annual compulsory...
Consumer Protection
Bulletin
23 Apr 2020

CPD and COVID-19 pandemic: Completing mandatory CPD - Real estate industry bulletin 221

23 April 2020 You probably recall changes to the Real Estate and Business Agents (General) Regulations 1979 which came into effect on 1 January 2020. This means if you’re a real estate agent,...
Consumer Protection
Bulletin
23 Apr 2020

COVID-19 coronavirus guide for employees: Looking after your mental health

While it is reasonable to be concerned about the COVID-19 coronavirus outbreak, there are a number of actions you can take to look after your mental health during this challenging time. Access...
WorkSafe
Information
08 Apr 2020

COVID-19 coronavirus guidance for employers: Looking after employee mental health

It is reasonable for employees to experience increased worry, anxiety and stress about the COVID-19 coronavirus outbreak. Managing the risk to mental health during this time means employees will have...
WorkSafe
Information
08 Apr 2020

What to do if a worker has COVID-19

READWATCH
Safe Work Australia has created an easy to follow infographic to advise workplaces on the steps they should take if a worker comes down with a suspected or confirmed case of COVID-19. [scald=8226:...
WorkSafe
Information
07 Apr 2020

Pages

Announcements

Water safety advice for dormant buildings

As many businesses prepare to reopen, WA’s plumbing regulator is urging owners and managers of recently unoccupied buildings to ensure that hot and cold water services are thoroughly flushed before use to clear potentially hazardous stagnation. Building and Energy is supporting an advisory note issued by the Australian Building Codes Board (ABCB), which warns that water quality could change if it...
Building and Energy
Media release
21 May 2020

New service helps tenants and landlords resolve COVID-19 tenancy issues

The McGowan Government has created a free conciliation service to assist renters and landlords reach agreement about coronavirus (COVID-19) related tenancy disputes, without having to go to court. The aim of the Residential Tenancies Mandatory Conciliation Service (RTMCS) is for all sides to reach a fair and achievable solution through informal discussion. Unlike court where a decision is imposed...
Consumer Protection
Media release
18 May 2020

Commissioner's Blog: Financial relief for renters

If you’re a tenant who’s lost their job in the coronavirus crunch, you may be wondering how to afford what’s likely the household’s biggest weekly expense – the rent. To relieve some of the burden, the State Government has announced a $30 million residential rental relief scheme, which will see payments equivalent of four weeks’ rent up to a maximum of $2000 granted to landlords on behalf of...
Consumer Protection
Media release
07 May 2020

Applications open for COVID-19 rent relief grant

More than 18,000 people have wanted to know how WA’s new rent relief scheme works, with hundreds having started their application, hoping for a grant covering four weeks’ rent up to $2,000. The State Government’s $30 million Residential Rent Relief Grant Scheme will assist renters who are out of work and struggling to pay their rent after losing their jobs due to the COVID-19 pandemic. One of the...
Consumer Protection
Media release
05 May 2020

$21,000 in fines and compensation for overcharging management fees 132 times (Arcturus Nominees Pty Ltd / Polaris Realty / Robyn Staggard)

A Caversham real estate agency and its property manager have been fined a total of $12,000 by the State Administrative Tribunal for overcharging eight owners of Pilbara rental properties 132 times. Arcturus Nominees Pty Ltd , trading as Polaris Realty , was fined $8,000 and property manager Robyn Dale Staggard was fined $4,000 for failing to exercise due care, diligence and skill, breaching the...
Consumer Protection
Media release
30 Apr 2020

New $154.5 million relief package to support tenants, landlords and construction industry

The McGowan Government has announced a new package to support tenants, landlords and the construction industry in the COVID-19 pandemic. The package adds to the McGowan Government's $1.7 billion stimulus and relief package for businesses and households impacted by the COVID-19 pandemic. It complements the introduction of a six-month freeze on rent increases, the moratorium on evictions from March...
Consumer Protection
Media release
23 Apr 2020

Moratorium on residential tenancy evictions becomes law in WA

A six-month moratorium on residential tenancy evictions will now become law, with legislation introduced by the McGowan Government passing the Western Australian Parliament. The new laws implement the decision of the National Cabinet and are designed to prevent tenants from having to move out or being made homeless during the COVID-19 pandemic. However, tenants can still have their leases...
Consumer Protection
Media release
21 Apr 2020

New laws to provide support for commercial and residential tenants and landlords

Urgent legislation to implement a range of measures to minimise financial impacts of the COVID-19 pandemic on tenants and landlords of both commercial and residential tenancies will be introduced into State Parliament this week. The Commercial Tenancies (COVID-19 Response) Bill 2020 will introduce a moratorium on evictions for small commercial tenancies and provide a range of other measures to...
Consumer Protection
Media release
14 Apr 2020

Penalty for real estate trust fund theft – Jason John Vecchio

A real estate agency manager recently jailed for fraud has been ordered to pay $10,000 in fines and costs for taking more than $220,000 of clients’ money from trust accounts. At Perth Magistrates Court on 18 March 2020, Jason John Vecchio pleaded guilty to 15 breaches of the Real Estate and Business Agents Act for unauthorised withdrawals and mismanagement of the trust accounts in 2015. Mr...
Consumer Protection
Media release
06 Apr 2020

Tenants urged to continue to pay rent if they can

WA tenants are being urged by Consumer Protection to continue to pay their rent unless they are genuinely experiencing severe financial hardship. Landlords and agents are also encouraged to show compassion and to negotiate with tenants who may have lost their employment as a result of the COVID-19 coronavirus pandemic. The agency has receive a number of calls from concerned landlords who claim...
Consumer Protection
Media release
05 Apr 2020

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Applications

Land valuers
Land valuers can apply for or renew their licences.
Consumer Protection
Real estate agents licences
Real estate and business agents and sales representatives can apply for or renew their licences and registrations.
Consumer Protection
Bonds Online
Lodge, dispose or, or vary your bond online. (For real estate agents and landlords registered for access).
Consumer Protection

Notifications

Consumer Protection – Change of contact information
Real estate agents, settlement agents, real estate representatives, motor vehicle salespersons, motor vehicle yard managers, motor vehicle dealers and repair businesses, land valuers, employment agents and debt collectors can notify the department about changes to contact information.
Consumer Protection

Payments

Property industry licence fees
Information regarding licence fees and links to the relevant forms for land valuers, real estate agents, sales representatives and property managers, settlement agents, and retirement villages.
Consumer Protection
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