Property industry

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LP Gas cylinder safety in bushfire prone areas Guidelines on the storage of LP Gas cylinders on properties in bushfire prone areas. LP Gas cylinder safety in bushfire prone areas brochure The guidelines aim to help residents reduce the risks associated with LP Gas cylinders should a fire approach,...
Gas installations
For the purposes of the information provided below, “mutual recognition” refers to the ability of a person who is registered in connection with an occupation in a State, Territory or New Zealand to carry on an equivalent occupation in Western Australia, subject to the provisions of the Mutual...
Occupational licensing
Consumer Protection is advising tenants to be wary of products that are advertised as cheaper alternatives to rental bonds. These products are not legal in Western Australia How ‘bond replacement’ products compare to bonds Bonds At the start of a lease, tenants may be asked to pay a bond, usually...
Bonds
This overview explains how personal information is collected, used and disclosed by the Bond Administrator and officers authorised under the Residential Tenancies Act 1987 and the Residential Parks (Long-stay tenants) Act 2006 (the Acts). Personal information collected by the Bond Administrator...
Bonds
Information for real estate consumers Consumer Protection have developed a number of publications to assist consumers with real estate transactions. Home buyers Home Buyers Survival Guide Sale by offer and acceptance Buying vacant land Buying land or property off-the-plan Timber pest inspections...
Buying a property
What can you do with goods abandoned by your tenant when they leave The first thing to do is to try and contact your tenant to find out when, or if, they are going to collect any abandoned goods. This information is intended to assist if you cannot contact them or they provide no instruction for...
When a tenancy ends
Quick close this page To close this window immediately, click on the orange exit button (right) or press Ctrl +W. For information about how to browse incognito and/or erase your history, see www.esafety.gov.au Tenancy Law: Family Violence Amendments Training Tenancy WA in conjunction with the Women...
Having problems with renting a home?
Clandestine drug laboratory sites, commonly known as clan labs, are places where illegal drugs are manufactured. Criminal producers often use rental properties, although they also use commercial properties, remote rural properties and hotel and motel accommodation. Clan labs pose a number of risks...
Having problems with renting a home?
David Hillyard was appointed as Acting Commissioner for Consumer Protection in December 2015. Prior to this, he was the Director of Consumer Protection’s Retail and Services Directorate. David has worked with Consumer Protection for over 35 years and has been in senior management roles where most...
About us
In Western Australia workers have been killed by lightning, the most recent in 2014 when a backpacker working on a farm at Bruce Rock died after she was struck by lightning. Workers are most at risk working out in the open, on the sea or other waterways or sheltering under trees or other structures...
Environmental factors

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Publications

7 February 2019 Bond Assistance Loan monies must be lodged too! As with any tenant bonds, all payments received via the Department of Communities Bond Assistance Loan Scheme must be lodged with the...
Consumer Protection
Bulletin
12 Feb 2019
7 February 2019 Security bonds - did you know? A security bond is a payment made in advance by a tenant to cover any damages or outstanding bills that may arise during a tenancy. As such, bond monies...
Consumer Protection
Bulletin
12 Feb 2019
6 February 2019 Kick start 2019 by getting your CPD points early! Compulsory Professional Development (CPD) is a legal requirement for all licensed settlement agents. In 2018, nearly 10 per cent of...
Consumer Protection
Bulletin
12 Feb 2019
7 February 2019 Bond Assistance Loan monies must be lodged too! As with any tenant bonds, all payments received via the Department of Communities Bond Assistance Loan Scheme must be lodged with the...
Consumer Protection
Bulletin
12 Feb 2019
7 February 2019 Bond Assistance Loan monies must be lodged too! As with any tenant bonds, all payments received via the Department of Communities Bond Assistance Loan Scheme must be lodged with the...
Consumer Protection
Bulletin
12 Feb 2019
31 January 2019 As part of our commitment to continuous improvement, the BondsOnline eTransactions system will be temporarily unavailable on 1st February to allow for system maintenance and...
Consumer Protection
Bulletin
31 Jan 2019
19 December 2018 Updated trust account handbook Consumer Protection recently updated the " Real estate and business agents trust account handbook " to assist you with your trust accounting...
Consumer Protection
Bulletin
19 Dec 2018
4 December 2018 Forms required for accessing a tenanted property Agents and property managers must use specific forms to notify tenants of their intention to enter the property. If you use property...
Consumer Protection
Bulletin
11 Dec 2018
Consumer laws protect you when you rent a home in Western Australia. Rental property owners, agents, property managers, social housing providers and even head tenants are all 'lessors' but in the...
Consumer Protection
Information
04 Dec 2018
Landlords must use specific forms to notify tenants of their intention to enter the property. Form 19 Notice of proposed entry to premises must be used to give written notice if you intend to enter...
Consumer Protection
Bulletin
21 Nov 2018

Pages

Announcements

WA’s Commissioner for Consumer Protection says the prosecution of man, who forged a signature on an application to renew a real estate agent sales representative’s registration, should act as a warning about the importance of honesty in the industry. At Perth Magistrates Court on 8 February 2019, the Accused – who is not named because a spent conviction was granted – was fined $4,000 and ordered...
Consumer Protection
Media release
14 Feb 2019
Lodging bonds late has resulted in a Busselton real estate agency being convicted and receiving a total of $3,500 in a fine and Court costs. Geographe Real Estate Pty Ltd , trading as LJ Hooker Geographe Bay , was convicted, fined $2,000 and ordered to pay costs of $1,500 by the Busselton Magistrates Court on 6 February 2019 after pleading guilty to two charges of failing to lodge bonds with the...
Consumer Protection
Media release
08 Feb 2019
A Port Hedland real estate agency and its director have been fined a total of $4,000 by the State Administrative Tribunal (SAT) for misconduct relating to its property management services. The agency Real Estate Property Shop Network Pty Ltd was reprimanded and fined $3,000 for misconduct in relation to property management services, including making incorrect withdrawals from its trust account...
Consumer Protection
Media release
07 Feb 2019
Consumer Protection and the Department of Communities are joining forces to target landlords who fail to lodge tenancy bonds that were provided through a rental assistance program. Under the Bond Assistance Loan Scheme offered by the Department of Communities, eligible Western Australians can apply for an no interest and fee free loan to cover ingoing property costs (including all or part of the...
Consumer Protection
Media release
06 Feb 2019
A property developer has been fined $25,000 by the Perth Magistrates Court and ordered to pay compensation totalling $26,207 to three of his clients after pleading guilty on 25 January 2019 to accepting payment but failing to supply the goods and services. David John Leitch Emery , formerly of Busselton but now residing in Perth, was trading as DK & IE Projects and D1 One when the breaches of...
Consumer Protection
Media release
29 Jan 2019
Two clients of a WA builder have transferred a total of $72,000 to scammers believing they were paying instalments towards the construction of their homes. The two payments of $38,000 and $34,000 were made when the consumers received emails purporting to be from their builder requesting the payments be made to a different bank account. The emails were fake and the consumers are now attempting to...
Building Commission / Consumer Protection
Media release
17 Jan 2019
Consumer Protection is urging tenants and landlords in WA to check for unclaimed bond money amounting to a total of almost $1.5 million. The bond money relates to 4,887 tenancies that came to an end between January 2007 and December 2010. The bonds were not paid out for a variety of reasons: Disposal forms submitted were missing signatures; Monies left in dispute of whom it is to be paid to;...
Consumer Protection
Media release
13 Dec 2018
As of 1 January 2019, c ourtesy renewal reminder notices for licences, permits and registrations will only be sent electronically. The changes will apply to the following licensing authorities: Building Services Board Plumbers Licensing Board Director of Energy Safety For information on the renewal process and details on how to update your contact details, visit our Renewal reminder notices...
Building Commission / EnergySafety
Department News
05 Dec 2018
A Noranda real estate agent has been fined $800 and ordered to pay costs of $900 by the Perth Magistrates Court for making unauthorised withdrawals from the agency’s trust account and failing to have the account audited. The agent, who was granted a spent conviction order, made two unauthorised withdrawals from the trust account – $450 in October 2016 and $1,350 in November 2016 – to pay a...
Consumer Protection
Media release
25 Oct 2018
The Department of Mines, Industry Regulation and Safety’s inaugural Annual Report, tabled in Parliament on 19 September 2018, is now available on the website . The 2017-18 report highlights the department’s key achievements and financial performance for the last financial year and showcases what we do for the community of Western Australia. The report also includes independently audited reports...
Corporate
Department News
25 Oct 2018

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Applications

Land valuers can apply for or renew their licences.
Consumer Protection
Real estate and business agents and sales representatives can apply for or renew their licences and registrations.
Consumer Protection

Notifications

Real estate agents, settlement agents, real estate representatives, motor vehicle salespersons, motor vehicle yard managers, motor vehicle dealers and repair businesses, land valuers, employment agents and debt collectors can notify the department about changes to contact information.
Consumer Protection

Payments

Information regarding licence fees and links to the relevant forms for land valuers, real estate agents, sales representatives and property managers, settlement agents, and retirement villages.
Consumer Protection
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