Property industry

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Clandestine drug laboratory sites, commonly known as clan labs, are places where illegal drugs are manufactured. Criminal producers often use rental properties, although they also use commercial properties, remote rural properties and hotel and motel accommodation. Clan labs pose a number of risks...
Having problems with renting a home?
David Hillyard was appointed as Acting Commissioner for Consumer Protection in December 2015. Prior to this, he was the Director of Consumer Protection’s Retail and Services Directorate. David has worked with Consumer Protection for over 35 years and has been in senior management roles where most...
About us
The Residential Tenancies Act and Regulations were amended on 1 July 2013. An FAQ was developed to help you in understanding how the updated laws apply to your tenancy. How the laws apply to an individual tenancy depends on when the tenancy agreement started. The updated laws do not affect fixed...
Renting tools
In Western Australia workers have been killed by lightning, the most recent in 2014 when a backpacker working on a farm at Bruce Rock died after she was struck by lightning. Workers are most at risk working out in the open, on the sea or other waterways or sheltering under trees or other structures...
Environmental factors
Consumer Protection is seeking community feedback about whether new laws should be introduced to regulate boarding and lodging in WA. Status: CLOSED , Friday 30 June 2017 Background Boarders and lodgers are currently not covered by the Residential Tenancies Act , although boarding premises...
Consultations and reports
Refunds will be considered with reference to the particular circumstances, and the requirements of the Settlement Agents Act 1981 (“the SA Act”) and associated Regulations. Settlement Agent Licence applications and triennial certificate renewal applications Licence and triennial certificate fee...
Settlement agents and conveyancers
Drainage plumbing diagram fees A $10.50 fee now applies to the purchase of Drainage Plumbing Diagrams. Go to the 'Search for a drainage plumbing diagram' website Click here for the search Drainage plumbing diagrams (also known as flimsies or as constructed diagrams) are a diagrammatic...
Certificates and diagrams
CPD modules from last year are available online to help you meet your compulsory professional development requirements. There is a new topic each year. The topics are selected to assist licensees and registrants to update their knowledge of industry developments, legislative changes and work...
Settlement agents and conveyancers
Consumer Protection is seeking industry views on the final draft of the new Real Estate and Business Agents and Sales Representatives Code of Conduct 2016. Status: CLOSED, Monday 30 May 2016 Background The new code, will replace the existing Code of Conduct for Agents and Sales Representatives 2011...
Consultations and reports
Consumer Protection are seeking industry views on the final draft of the new Land Valuers Code of Conduct 2016. Status: CLOSED Friday 20 May 2016 Background The new code, will replace the existing Land Valuers Code of Conduct 2011 , (the 2011 Code) and implements feedback previously received from...
Consultations and reports

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Publications

13 November 2017 A real estate sales representative has been permanently disqualified from ever holding a certificate of registration in WA and fined $1,500 by the State Administrative Tribunal (SAT...
Consumer Protection
Bulletin
14 Nov 2017
1 November 2017 With only two months remaining for the 2017 calendar year Consumer Protection reminds you to check your Compulsory Professional Development (CPD) points tally. If you have not...
Consumer Protection
Bulletin
03 Nov 2017
1 November 2017 With only two months remaining for the 2017 calendar year Consumer Protection reminds you to check your Compulsory Professional Development (CPD) points tally. If you have not...
Consumer Protection
Bulletin
03 Nov 2017
30 October 2017 A recent coronial inquest was held into the death of a 22 month old boy, who tragically died at his family’s Yokine home in October 2013. Forensic pathologists found that the boy had...
Consumer Protection
Bulletin
31 Oct 2017
19 October 2017 Over the past 12 months, Consumer Protection has had a specific focus on reducing the number of late lodgements of residential tenancy bonds, through an ongoing compliance program,...
Consumer Protection
Bulletin
19 Oct 2017
10 October 2017 What would you do if a tenant leaves goods at your rental property after their tenancy had ended? If you want to avoid potential legal issues and claims for compensation, read on. An...
Consumer Protection
Bulletin
31 Oct 2017
6 October 2017 The Building Commission recently informed the building industry about concerns regarding representations made in advertisements by builders in relation to house and land packages...
Consumer Protection
Bulletin
19 Oct 2017
This occupational safety and health (OSH) newsletter has been developed to provide information and assistance to employers, self-employed persons, persons having control of workplaces and employees...
WorkSafe
Checklist
06 Oct 2017
A breakdown of the number and general location of buildings identified as being within the scope of the Western Australian state-wide cladding audit.
Building Commission
Reports
09 Nov 2017
While apartment living has many advantages, the fire at the Grenfell Tower in London and other fire events in Australia and around the world have highlighted the importance of fire safety in high-...
Building Commission
Fact sheet
03 Oct 2017

Pages

Announcements

A Wandi property manager has been fined $5,000 by the Perth Magistrates Court for operating without a licence and a current triennial certificate. Josephine Wei-Wei Liau was also ordered to pay costs of $1,784 after being convicted on 20 November 2017 for holding herself out as a real estate agent and demanding and receiving monies in respect of services as an agent while unlicensed. Ms Liau was...
Consumer Protection
Media release
23 Nov 2017
A real estate sales representative has been permanently disqualified from ever holding a certificate of registration in WA and fined $1,500 by the State Administrative Tribunal (SAT) after fabricating multiple purchase offers on four Perth properties. Gayla Currie , who worked for Century 21 Max Comben real estate agency in Morley, was also ordered to pay costs of $1,200 in SAT orders published...
Consumer Protection
Media release
09 Nov 2017
Recent fire events in Australia and worldwide have highlighted the importance of fire safety in high-rise apartment buildings.
Building Commission
Media release
02 Oct 2017
An urgent alert to the WA real estate and settlement industries, as well as to buyers and sellers of properties, has been issued by Consumer Protection after three recent cyber-attacks have resulted in almost $590,000 being stolen in property-related scams. In the worst case, an 83 year old property buyer in Perth’s western suburbs has lost $557,000 after the fraudsters intercepted email...
Consumer Protection
Media release
19 Sep 2017
Renters, landlords and real estate agents in Western Australian have all emerged as winners as a result of the new electronic transaction process for lodging and returning tenancy bonds. Bonds Online was introduced by Consumer Protection in August 2015 where bonds could be electronically lodged with the Bonds Administrator. The system was further developed to provide for eTransactions – aimed at...
Consumer Protection
Media release
06 Sep 2017
In December 2016 the Building Commission (in providing administrative support to the Plumbers Licensing Board) commenced delivering Western Australia’s drainage plumbing diagram service . This service was previously provided by the various sewerage service providers in Western Australia, including the Water Corporation. Since then Building Commission has developed an online search system for...
Building Commission
Department News
25 Aug 2017
A Joondalup real estate agency and the person in bona fide control of the agency have been fined a total of $4,000 by the State Administrative Tribunal (SAT) for failing to comply with laws relating to the operation of the agency’s trust account. Bridgeline Pty Ltd , trading as Harcourts Alliance , was fined $3,000 and the person in bona fide control of the agency Rhonda Merle Massam was fined $1...
Consumer Protection
Media release
15 Aug 2017
A real estate agent has had his licence and triennial certificate cancelled by the State Administrative Tribunal after failing to complete compulsory training requirements. Anthony Palermo of Dalkeith was subject to disciplinary action by Consumer Protection when he failed to complete the necessary Compulsory Professional Development (CPD) obligations for three consecutive years 2013-2015, in...
Consumer Protection
Media release
12 Jul 2017
A landlady who entered a rental property illegally to conduct renovations and change the locks while the elderly tenant was in hospital has been convicted and ordered to pay $11,907 in fines and costs by the Fremantle Magistrates Court. Marlene Ruzica Pavlovich of Munster, who is a former real estate sales representative, was found guilty on 30 June 2017 of contravening 2 offences under the...
Consumer Protection
Media release
07 Jul 2017
A real estate sales representative has been reprimanded by the State Administrative Tribunal (SAT) and must pay a $1,000 fine and $500 in costs for breaching a special condition on his certificate of registration. Mark Bruce Hourn of Exmouth has failed to complete the necessary Compulsory Professional Development (CPD) obligations for three consecutive years 2013-2015, in breach of the Real...
Consumer Protection
Media release
05 Jul 2017

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Applications

Land valuers can apply for or renew their licences.
Consumer Protection
Real estate and business agents and sales representatives can apply for or renew their licences and registrations.
Consumer Protection

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Information regarding licence fees and links to the relevant forms for land valuers, real estate agents, sales representatives and property managers, settlement agents, and retirement villages.
Consumer Protection
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