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Consumer Protection produces and amends legislation, codes of practice , guidelines, and general consumer information. Where public comment is being invited for state legislation, draft copies of the documents are placed on this page. Status: Closed 29 February 2012 Information on current...
Consultations
Status: Closed 17 May 2012 The Residential Tenancies Amendment Act 2011 was passed by the Western Australian Parliament in November 2011. The act will substantially amend existing tenancy obligations under the Residential Tenancies Act 1987 . The Act was the result of extensive research and...
Consultations
Statutory review of the Residential Parks (Long-Stay Tenants) Act 2006 Status: Closed in late 2012 UPDATE: 2015 Statutory review report Background The Department of Commerce would like to thank everyone who provided feedback in response to the discussion paper for the residential parks review. A...
Consultations
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
National licensing (NOLs) in Western Australia On 13 December 2013 the Council of Australian Governments (COAG) decided not to proceed with national occupational licensing. Status: Closed 30 September 2013 Information session A public information session on the current status of the national...
Consultations
The Parliamentary Counsel's Office publishes all Western Australian legislation. You can seach and download Acts and Regulations in PDF or Word format. You can download a document with a list of Acts by administering portfolios .
About us
Status: Closed 28 June 2013 This review provides the opportunity to look at the overall usefulness of the codes of conduct in providing clarity for industry participants on performance of agency work and consumer protection. It also provides the opportunity to modernise and restructure them. In...
Consultations
Businesses and people working in certain industries must be licensed or registered with Consumer Protection. Abbreviations shown in brackets below represent the code for the type of licence. Motor vehicle industry Dealers (MD) Repairers (MR) Repair businesses (MRB) Salespeople (MS) Yard managers (...
Tradespeople
Looking for a training provider? Training providers are listed on either the mandatory or elective pages depending on which sessions they are approved to provide. The purpose of the Compulsory Professional Development (CPD) program is to assist participants to update their knowledge and skills in...
Real estate agents and sales representatives
Participants operating outside of the State, or in its remote and regional areas, will be given adequate opportunities to obtain their CPD points. Remote (regional WA) participants A remote participant is any participant whose principal place of business falls outside a 100km radius of: Perth,...
Real estate agents and sales representatives

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Publications

The Disposal of Uncollected Goods Act 1970 (the DUG Act) was introduced in 1970 following a report by the Law Reform Commission (LRC report) which recommended that legislation be enacted to permit a...
Consumer Protection
Discussion paper
26 Jun 2019
20 June 2019 Family and domestic violence preparedness Preparation is key to properly handling a tenancy situation impacted by family and domestic violence (FDV). Since the FDV changes to residential...
Consumer Protection
Bulletin
21 Jun 2019
Renters affected by family and domestic violence (FDV) can now: Go Exit a tenancy agreement without going to court, with as little as 7 days’ notice. S tay Remove a perpetrator’s name from a lease by...
Consumer Protection
Poster
18 Jun 2019
30 May 2019 Family and domestic violence tenancy laws Protecting tenant privacy during reference checks Last month the family and domestic violence (FDV) provisions in our residential tenancy...
Consumer Protection
Bulletin
31 May 2019
Keeping safe in your rental property The family and domestic violence tenancy laws came into effect on 15 April 2019. This publication contains information translated from the Safe Tenancy WA page...
Consumer Protection
Information
29 May 2019
20 May 2019 Scammers can hack property transaction emails Your clients are ready to finalise the settlement of a house purchase. They receive an email from your agency advising of new deposit bank...
Consumer Protection
Bulletin
29 Jun 2020
20 May 2019 Scammers can hack property transaction emails Your buyers are ready to make a deposit for the property they’re purchasing. They receive an email from your agency advising of new deposit...
Consumer Protection
Bulletin
20 May 2019
April 29 2019 RCDs reminder – stay current with requirements Residual current devices (RCDs) save lives! New legislation came in November 2018 that requires all electrical installations in new...
Consumer Protection
Bulletin
16 May 2019
24 April 2019 Dealing with foreign buyers? You should know this. Effective 1 January 2019, certain acquisitions of residential property by foreign buyers in Western Australia are subject to an...
Consumer Protection
Bulletin
24 Apr 2019
April 24 2019 Dealing with foreign buyers? You should know this. Effective 1 January 2019, certain acquisitions of residential property by foreign buyers in Western Australia are subject to an...
Consumer Protection
Bulletin
24 Apr 2019

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Announcements

A property manager who stole tenants’ money has been banned for nine months, fined $3,000 and reprimanded by the State Administrative Tribunal (SAT). Brendan Geoffrey Dabinett of Morley was also ordered by the SAT to pay costs of $1,200. He admitted to breaching the Residential Tenancies Act, the Real Estate and Business Agents Act and the Code of Conduct for Agents and Sales Representatives by:...
Consumer Protection
Media release
02 Jun 2017
The Map of Bush Fire Prone Areas 2017 (the Map) that comes into effect on Thursday 1 June 2017, is now available from the Department of Fire and Emergency Services (DFES) website. This edition of the Map will show both ‘new’ bush fire prone areas and those ‘continuing’ from earlier editions of the Map. All bush fire prone areas will be coloured pink on the Map, with ‘new’ bush fire prone areas...
Building and Energy
Department News
02 Jun 2017
A Perth real estate agency’s computer system has been hacked by scammers, resulting in bogus advertisements being posted on numerous rental accommodation websites. Actions are being taken to have the fake ads removed and to have an email address being used by the scammers ( rentscall@gmail.com ) closed down. The scammers gained access to the western suburbs’ agency’s log in details for sites such...
Consumer Protection
Media release
22 May 2017
A real estate agent who forged signatures and prepared bogus listing and sales contracts has had his licence cancelled by the State Administrative Tribunal (SAT) and has been banned from working in the industry in WA for 15 years. Joseph Weng Kong Cheong and his company Easy Invest Pty Ltd , formerly based in Rivervale, were reprimanded and their licences cancelled as a result of disciplinary...
Consumer Protection
Media release
21 Apr 2017
Astute property buyers in Mandurah have thwarted an attempt by scammers to steal more than $200,000 from the settlement of a local property. The buyers, a father and son, received an email purporting to be from their settlement agent asking them to deposit the funds into a bank account in order to finalise the settlement of a house purchase. They noticed that the email address was slightly...
Consumer Protection
Media release
30 Mar 2017
A Victoria Park property manager who misled her client regarding a licensing arrangement has been reprimanded and fined $3,000 by the State Administrative Tribunal and had her registration as a real estate sales representative suspended for six months. Samantha Peploe was working for a licensed real estate agency as a property manager and was responsible for managing two properties in Teddington...
Consumer Protection
Media release
29 Mar 2017
A former York real estate salesman has been banned for 15 years from applying for registration after being found guilty of serious misconduct over the sale of five properties which netted a profit of $5.4 million. The State Administrative Tribunal (SAT) found Paul Anthony King committed 13 breaches of the Code of Conduct while working as a sales representative for his father’s real estate agency...
Consumer Protection
Media release
15 Mar 2017
Nedlands man Rohan Keane O’Neill, trading as O’Neill’s Maintenance, has again been prosecuted by the Building Commissioner, this time relating to an incomplete kitchen and bathroom renovation in Como.
Building and Energy
Media release
14 Mar 2017
A Claremont-based real estate agency has been reprimanded, fined $5,000 and must pay $1,000 to cover the costs of disciplinary action by Consumer Protection due to apartment-buyers being kept in the dark about balcony shutters. During mediation at the State Administrative Tribunal, M Property Pty Ltd agreed there had been two breaches of the Real Estate and Business Agents Act and Code of Conduct...
Consumer Protection
Media release
07 Mar 2017
Catastrophic failure to manage a trust account and trading without a licence for three months has resulted in a WA real estate agent being fined $8,000 plus $832 in costs. Amanda Jones, formerly trading as Ray White Manjimup Districts, has pleaded guilty to nine charges, under the Real Estate and Business Agents Act. There were: seven charges of failing to correctly balance her trust account each...
Consumer Protection
Media release
03 Mar 2017

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