Property industry

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If a tenant does not have email or access to a computer, and they cannot use BondsOnline to lodge, make changes to, or release a bond, you can create a manual form for them to print and sign offline. Creating a manual form: Select the relevant form below and enter all the details. Press ‘Validate’...
Bonds
Reasonable time, if no time set A contract or agreement for the supply of services usually states when the services will be provided and the date they will be completed. If not, you automatically guarantee to supply the service within a reasonable time. What is ’reasonable’ will depend on the...
Guarantees and warranties
Services must achieve the consumer’s stated purpose You guarantee your services will be reasonably fit for any purpose specified by the consumer and that any products resulting from the services are also fit for that purpose. Example: A consumer asks for a key to be cut to fit his door and shows...
Guarantees and warranties
There is a new topic each year. The topics are selected to assist licensees to update their knowledge of industry developments, legislative changes and work practices. CPD activities are divided into two categories: core and elective. Core and prescribed elective CPD activities are paid for by...
Settlement agents and conveyancers
The continuing professional development (CPD) program is designed to increase the knowledge, skills and professionalism of those working in the settlement industry. The aim of the program is to increase consumer protection and promote consumer confidence in the settlement industry. The CPD program...
Settlement agents and conveyancers
The Settlement Agents Act 1981 (the Act) imposes serious obligations on the settlement industry and the way it operates. Failing to meet those obligations can result in the Department issuing an infringement notice, prosecuting offending licence holders before a court or initiating disciplinary...
Settlement agents and conveyancers
The proactive compliance program was established in 1999. The function of the program is to assist agents in complying with legislative requirements, to identify and rectify areas of risk and provide advice to agents. Objectives of the proactive compliance program are to: promote a culture of...
Settlement agents and conveyancers
The Settlement Agents Act 1981 gives the Commissioner the power to make arrangements in respect of fidelity and professional indemnity insurance for settlement agents operating in Western Australia. Where the Commissioner considers it necessary, a Master Policy Agreement with an insurer can be...
Settlement agents and conveyancers
Whether you have to provide a refund, repair, replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law. You are responsible for understanding your legal obligations. Australia’s consumer protection...
Guarantees and warranties
Information on the benefits of using licensed tradespeople Licensing systems are in place to ensure only competent tradespeople carry out installation and repair work. Using a licensed tradesperson ensures the person completing the work is familiar with all necessary regulations and relevant...
Building or renovating a property

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Publications

17 December 2020 COVID-19 relief grant will help pay rent debt On 17 December 2020, the State Government announced an expansion of the Residential Rent Relief Grant Scheme . The phase three expansion...
Consumer Protection
Bulletin
22 Dec 2020
9 December 2020 Changes to Compulsory Professional Development program In December 2019, bulletin 96 outlined some law changes including those affecting the Compulsory Professional Development (CPD)...
Consumer Protection
Bulletin
10 Dec 2020
9 December 2020 Changes to Compulsory Professional Development program In July 2020, bulletin 225 outlined recent changes to the Compulsory Professional Development (CPD) program . These include the...
Consumer Protection
Bulletin
10 Dec 2020
13 November 2020 Consumer Protection WA webinar COVID-19 rent laws - Practical advice for property managers Hello Join us on Wednesday 18 November 2020 for an interactive live webinar to receive...
Consumer Protection
Bulletin
19 Nov 2020
4 November 2020 Registration and licence qualification changes Effective 31 October 2020, new qualification requirements apply for anyone seeking a sales representative registration or real estate...
Consumer Protection
Bulletin
19 Nov 2020
30 October 2020 Licensing fees discounted under COVID-19 economic relief package From 28 October 2020, a discount applies to all land valuer licensing applications processed from 1 April 2020 to 31...
Consumer Protection
Bulletin
03 Nov 2020
30 October 2020 Licensing fees discounted under COVID-19 economic relief package From 28 October 2020, a discount applies to all settlement agent licensing applications processed from 1 April 2020 to...
Consumer Protection
Bulletin
03 Nov 2020
30 October 2020 Licensing fees discounted under COVID-19 economic relief package From 28 October 2020, a discount applies to all real estate licence and registration applications processed from 1...
Consumer Protection
Bulletin
03 Nov 2020
Effective 31 October 2020, new qualification requirements apply for anyone seeking sales representative registration or a real estate and business agent licence . The requirements are taken from a...
Consumer Protection
Fact sheet
25 Feb 2022
Letter from Minister John Quigley to Mr Neville Pozzi, Chief Executive Officer of the Real Estate Institute of Western Australia (REIWA) on 6 October 2020.
Consumer Protection
Information
07 Oct 2020

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Announcements

Lodging bonds late has resulted in a Busselton real estate agency being convicted and receiving a total of $3,500 in a fine and Court costs. Geographe Real Estate Pty Ltd , trading as LJ Hooker Geographe Bay , was convicted, fined $2,000 and ordered to pay costs of $1,500 by the Busselton Magistrates Court on 6 February 2019 after pleading guilty to two charges of failing to lodge bonds with the...
Consumer Protection
Media release
08 Feb 2019
A Port Hedland real estate agency and its director have been fined a total of $4,000 by the State Administrative Tribunal (SAT) for misconduct relating to its property management services. The agency Real Estate Property Shop Network Pty Ltd was reprimanded and fined $3,000 for misconduct in relation to property management services, including making incorrect withdrawals from its trust account...
Consumer Protection
Media release
07 Feb 2019
Consumer Protection and the Department of Communities are joining forces to target landlords who fail to lodge tenancy bonds that were provided through a rental assistance program. Under the Bond Assistance Loan Scheme offered by the Department of Communities, eligible Western Australians can apply for an no interest and fee free loan to cover ingoing property costs (including all or part of the...
Consumer Protection
Media release
06 Feb 2019
A property developer has been fined $25,000 by the Perth Magistrates Court and ordered to pay compensation totalling $26,207 to three of his clients after pleading guilty on 25 January 2019 to accepting payment but failing to supply the goods and services. David John Leitch Emery , formerly of Busselton but now residing in Perth, was trading as DK & IE Projects and D1 One when the breaches of...
Consumer Protection
Media release
29 Jan 2019
Two clients of a WA builder have transferred a total of $72,000 to scammers believing they were paying instalments towards the construction of their homes. The two payments of $38,000 and $34,000 were made when the consumers received emails purporting to be from their builder requesting the payments be made to a different bank account. The emails were fake and the consumers are now attempting to...
Building and Energy / Consumer Protection
Media release
17 Jan 2019
Consumer Protection is urging tenants and landlords in WA to check for unclaimed bond money amounting to a total of almost $1.5 million. The bond money relates to 4,887 tenancies that came to an end between January 2007 and December 2010. The bonds were not paid out for a variety of reasons: Disposal forms submitted were missing signatures; Monies left in dispute of whom it is to be paid to;...
Consumer Protection
Media release
13 Dec 2018
As of 1 January 2019, c ourtesy renewal reminder notices for licences, permits and registrations will only be sent electronically. The changes will apply to the following licensing authorities: Building Services Board Plumbers Licensing Board Director of Energy Safety For information on the renewal process and details on how to update your contact details, visit our Renewal reminder notices...
Building and Energy
Department News
05 Dec 2018
A Noranda real estate agent has been fined $800 and ordered to pay costs of $900 by the Perth Magistrates Court for making unauthorised withdrawals from the agency’s trust account and failing to have the account audited. The agent, who was granted a spent conviction order, made two unauthorised withdrawals from the trust account – $450 in October 2016 and $1,350 in November 2016 – to pay a...
Consumer Protection
Media release
25 Oct 2018
The Department of Mines, Industry Regulation and Safety’s inaugural Annual Report, tabled in Parliament on 19 September 2018, is now available on the website . The 2017-18 report highlights the department’s key achievements and financial performance for the last financial year and showcases what we do for the community of Western Australia. The report also includes independently audited reports...
Corporate
Department News
25 Oct 2018
A Shenton Park property manager has been reprimanded and fined $13,000 by the State Administrative Tribunal for making unauthorised withdrawals from a real estate agency’s trust account. Rhonda Denise Reid , who was a Director of the Nedlands agency, also failed to act fairly and honestly by making 13 unauthorised withdrawals totalling $36,290 between May 2014 and June 2016 without the knowledge...
Consumer Protection
Media release
16 Oct 2018

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