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The following information explains what payments can be passed on from council rates, water, gas and electricity charges. Council rates Tenancy agreements from 1 July 2013 cannot make a tenant liable for paying council rates. For a tenancy agreement prior to 1 July 2013 that has not been renewed,...
Rent and other payments
If the tenant is causing or is likely to cause serious damage to a property, or where relevant, common areas or chattels within a common area, or the landlord believes they could injure an agent, a neighbour or the landlord, the landlord can apply immediately to the Magistrates Court for an order...
Having problems with renting a home?
If the tenant is permitted to keep pets capable of carrying parasites which can affect humans, a pet bond may be charged. Lessors/agents must lodge the security bond as a single amount, specifying the amount taken as pet bond. The amount a tenant can be charged for a pet bond depends on the type of...
Bonds
At the end of a tenancy, bond money will only be paid out if: all tenants and the lessor agree; a court order is obtained from a magistrate for a residential tenancy agreement; or an order is obtained from the State Administrative Tribunal for a residential parks long-stay tenancy agreement...
Bonds
A security bond may need to be changed/varied because: additional bond money needs to be lodged with the Bond Administrator, for example because the rent has been increased; one or more of the tenants in a shared household has moved out or a new tenant has moved in; the ownership of the property...
Bonds
Bond money must be lodged with the Bond Administrator, as soon as possible and no later than 14 days after receipt of the money. How you lodge a bond is detailed below and depends on whether you are a private lessor or an agent/property manager. If more than one person has paid the bond (eg in a...
Bonds
If the rent is overdue A landlord can have the tenancy terminated if the tenants present a bad cheque or fall behind with their rent and can’t make up the payment within an agreed time. It’s important to remember there are procedures which must be followed. Remember, landlords can’t just evict or...
Having problems with renting a home?
If you are serving a notice or issuing documentation (eg property condition reports), you will find certain periods of notice are required for certain actions. It is important you allow the correct number of days for the delivery of a notice because a court may determine the notice is ineffective...
Notices and condition reports
Proper procedures must be observed when serving a notice. If the matter ends up in court, the person who prepared the notice would have to prove the notice was served correctly. Three handy charts were developed to help you understand the use and service on notices, particularly for the breach and...
Notices and condition reports
If you’re unhappy with the way the tenancy is going, for example the care or maintenance of the property or rent payments and inspections, try to sort out the issue amicably first. If you still can’t agree, the Residential Tenancies Act 1987 can help to sort things out in a more formal and...
Having problems with renting a home?

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Publications

Real estate and business agents wishing to complete activities towards the Agency Agreements professional development subject (Schedule 1A of the Regulations) can select from the approved activities...
Consumer Protection
Information
21 Aug 2020
Clients of a Perth real estate agency which has now closed had more than $220,000 of their money taken from the agent's trust account resulting in the company being fined by the Perth Magistrates...
Consumer Protection
Bulletin
05 Sep 2018
Landlords’ event to unpack WA tenancy law changes Presentation to Perth landlords who attended a Shelter WA Homelessness Week Event, to learn about ways to help tenants experiencing family and...
Consumer Protection
Training material
05 Sep 2018
4 September 2018 Are you safe from cyber fraud? Cybercrime is in the spotlight in Australia and you would have likely heard about some attacks recently. Malicious software and fraud attempts are a...
Consumer Protection
Bulletin
04 Sep 2018
Consumer Protection WA, in conjunction with the Northern Suburbs Community Legal Centre, is hosting a networking session and delivering a presentation outlining upcoming FDV related tenancy law...
Consumer Protection
Alert
03 Sep 2018
SETTLEMENT AND BUSINESS AGENTS Part IV Settlement Agents Act 1981 REQUEST FOR APPROVAL OF AUDITOR APPOINTMENT - Settlement agents
Consumer Protection
Form – notification
29 Aug 2018
Notification of closed/amended trust account SETTLEMENT AND BUSINESS AGENTS Part IV Settlement Agents Act 1981 Agents should advise the Commissioner for Consumer Protection as soon as practicable or...
Consumer Protection
Form – notification
24 Oct 2019
Notification of opening a trust account - Settlement agents SETTLEMENT AND BUSINESS AGENTS Part IV Settlement Agents Act 1981 Agents should advise the Commissioner for Consumer Protection as soon as...
Consumer Protection
Form – notification
24 Oct 2019
Example of a covering letter for an audit report Your Ref: Our Ref: Enquiries: Date: The Commissioner, Consumer Protection Department of Mines, Industry Regulation and Safety Locked Bag 100 EAST...
Consumer Protection
Information
24 Oct 2019
Settlement Agents Act 1981 50. Receipts and accounting to principal When a settlement agent receives money for or on behalf of any other person, the agent shall unless the money is received by...
Consumer Protection
Information
29 Aug 2018

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Announcements

Perth roof repairer Stuart Anthony Hartigan, trading as Perth Roofing Solutions, has been successfully prosecuted by the Building Commissioner for contractual offences he committed in contracting for building work at a Maylands property in September 2014.
Building and Energy
Media release
14 Dec 2015
A Perth real estate agency is believed to have lost more than $50,000 in an elaborate accommodation scam which also involved them organising a Greek interpreter for a fictitious wedding. The agency, which deals with short-term and long-term holiday rentals, received a call last month from a man claiming to be from England requesting to book one week’s accommodation for a wedding party of eight...
Consumer Protection
Media release
14 Dec 2015
A real estate agent has had his licence suspended for a year and has been fined $10,000 after being reprimanded by the State Administrative Tribunal (SAT) for mismanaging the agency’s trust accounts. This penalty took into account the eighteen months in which he did not perform the duties of a licensed agent immediately prior to the SAT decision. Steven Charles Webster , who was sole Director of...
Consumer Protection
Media release
11 Dec 2015
Registered building contractor John Anthony Kaminski (reg. BC3878) , as the nominated supervisor for the company TLF Construction Group Pty Ltd (reg. BC11766), has been fined $2,000 by the Building Services Board for negligent conduct and failing to properly manage and supervise a building project, following a disciplinary proceeding under the Building Services (Registration) Act 2011 .
Building and Energy
Media release
07 Dec 2015
The State Government has announced reforms for building in bushfire-prone areas of Western Australia. The Department of Fire and Emergency Services has prepared a map which identifies the bushfire-prone areas across the State. A bushfire hazard assessment will be required for new homes in areas identified as bushfire-prone on the map. The assessment will determine the level of construction...
Building and Energy
Department News
07 Dec 2015
East Perth builder Predrag Jedinko Turibaka (reg. BC9323 & BP9323) has been fined $1,000 by the Building Services Board for negligent conduct under the Building Services (Registration) Act 2011 in relation to residential building work projects in West Leederville and Fremantle.
Building and Energy
Media release
02 Dec 2015
With Acting Consumer Protection Commissioner Gary Newcombe When you think of Consumer Protection you might associate the agency with helping people who have bought products or services, however tenancy is a big part of what we do. Recently, a landlord who spent tenants’ security bonds, harassed a tenant and took too much rent money up front, was fined $24,000 after we prosecuted him. 37-year-old...
Consumer Protection
Department News
09 Nov 2015
WA consumers who signed up to rent-to-buy property deals will receive a total of $70,000 compensation as settlement of Supreme Court action taken by Consumer Protection against the promoters of the scheme. The compensation will go to three groups of consumers who agreed to take part in rent-to-buy property deals promoted by Presto Property Solutions Pty Ltd and its Director Ms Rowan Amanda Lines...
Consumer Protection
Media release
05 Nov 2015
A landlord who spent tenants’ security bonds, harassed a tenant and took too much rent money up front, has been fined $24,000 after Consumer Protection prosecuted him for breaching tenancy laws. 37-year-old Carl Raymond Olsen of Meekatharra, who owned and leased out a property in High Wycombe during 2013 and 2014, failed to appear at the Midland Magistrates Court to face charges on 27 October...
Consumer Protection
Media release
29 Oct 2015
A real estate agent has been reprimanded and fined $3,000 by the State Administrative Tribunal for failing to exercise due skill, care and diligence over the depositing and recording of payments from tenants. Chukwudi Nnamdi Ejindu , trading as Black Swan Real Estate of Landsdale, had accepted 13 cash payments from tenants between January 2013 and June 2014 and held them in his office safe. It...
Consumer Protection
Media release
22 Oct 2015

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