Property industry

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Consumer Protection is advising tenants to be wary of products that are advertised as cheaper alternatives to rental bonds. These products are not legal in Western Australia How ‘bond replacement’ products compare to bonds Bonds At the start of a lease, tenants may be asked to pay a bond, usually...
Bonds
This overview explains how personal information is collected, used and disclosed by the Bond Administrator and officers authorised under the Residential Tenancies Act 1987 and the Residential Parks (Long-stay tenants) Act 2006 (the Acts). Personal information collected by the Bond Administrator...
Bonds
Information for real estate consumers Consumer Protection have developed a number of publications to assist consumers with real estate transactions. Home buyers Home Buyers Survival Guide Sale by offer and acceptance Buying vacant land Buying land or property off-the-plan Timber pest inspections...
Buying a property
What can you do with goods abandoned by your tenant when they leave The first thing to do is to try and contact your tenant to find out when, or if, they are going to collect any abandoned goods. This information is intended to assist if you cannot contact them or they provide no instruction for...
When a tenancy ends
Keeping safe in your rental property Quick close this page To close this window immediately, click on the orange exit button (right on a desktop computer or bottom for a mobile device) or press Ctrl +W if you are using a keyboard. For information about how to browse incognito, erase your history,...
Having problems with renting a home?
Residential illegal drug activity is cause for concern for tenants, owners, property managers and real estate agents alike due to potential health and safety risks to occupants. Of primary concern are houses — mostly rental properties — that have been used to manufacture, grow or smoke illegal...
Having problems with renting a home?
Lanie Chopping is the current Commissioner for Consumer Protection in Western Australia and Acting Executive Director, Consumer Protection (Department of Mines, Industry Regulation and Safety). Prior to being appointed to act in this role from January 2020, Lanie was the head of the Priorities...
About us
In Western Australia workers have been killed by lightning, the most recent in 2014 when a backpacker working on a farm at Bruce Rock died after she was struck by lightning. Workers are most at risk working out in the open, on the sea or other waterways or sheltering under trees or other structures...
Environmental factors
Consumer Protection is seeking community feedback about whether new laws should be introduced to regulate boarding and lodging in WA. Status: CLOSED , Friday 30 June 2017 Background Boarders and lodgers are currently not covered by the Residential Tenancies Act , although boarding premises...
Consultations
Refunds will be considered with reference to the particular circumstances, and the requirements of the Settlement Agents Act 1981 (“the SA Act”) and associated Regulations. Settlement Agent Licence applications and triennial certificate renewal applications Licence and triennial certificate fee...
Settlement agents and conveyancers

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Publications

While it is reasonable to be concerned about the COVID-19 coronavirus outbreak, there are a number of actions you can take to look after your mental health during this challenging time. Access...
WorkSafe
Information
08 Apr 2020
It is reasonable for employees to experience increased worry, anxiety and stress about the COVID-19 coronavirus outbreak. Managing the risk to mental health during this time means employees will have...
WorkSafe
Information
08 Apr 2020
Safe Work Australia has created an easy to follow infographic to advise workplaces on the steps they should take if a worker comes down with a suspected or confirmed case of COVID-19. [scald=8226:...
WorkSafe
Information
07 Apr 2020
This bulletin has been SUPERSEDED. Content is currently being updated due to changes to the requirements for viewings and open homes announced by the Premier on Sunday 26 April 2020. 6 April 2020...
Consumer Protection
Bulletin
28 Apr 2020
26 March 2020 All agents who hold a current triennial certificate and have held or received monies in trust during the 2019 calendar year are reminded that they must lodge an audit report with the...
Consumer Protection
Bulletin
15 Apr 2020
Consultation Regulatory Impact Statement 3 (CRIS 3) is the third in a series of consultation papers regarding the implementation of the remaining Statutory Review of Retirement Villages Legislation,...
Consumer Protection
Consultations / public comment
15 Jun 2020
19 March 2020 Fire events in Australia and around the world involving the use of certain types of external wall cladding highlight the need for land valuers to be aware of their obligations in...
Consumer Protection
Bulletin
20 Mar 2020
18 March 2020 Fire events in Australia and around the world involving the use of certain types of external wall cladding highlight the need for real estate agents, business agents, sales...
Consumer Protection
Bulletin
15 Apr 2020
20 December 2019 Changes to the Land Valuers Licensing Act 1978 Changes to the Land Valuers Licensing Act 1978 (the Act) which come into effect from 1 January 2020 include: Increasing penalties from...
Consumer Protection
Bulletin
05 Mar 2020
28 February 2020 Consumer Protection is warning tenants to be aware of any electric shocks or tingles at their residential premises and ensure they are reported to their electrical network operator...
Consumer Protection
Bulletin
15 Apr 2020

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Announcements

Wild weather across Western Australia has prompted Consumer Protection to issue advice to landlords and tenants about their rights and responsibilities when a rental property is damaged. Landlords and tenants are urged to make contact early and maintain open communication in the aftermath of extreme weather events such as storms, cyclones and flooding. Commissioner for Consumer Protection Lanie...
Consumer Protection
Media release
28 Feb 2020
The private landlord of a Warnbro property has been fined $10,000 for failing to lodge two security bonds with the bond administrator and not providing the tenants with prescribed information and property condition reports. Christina Maria Cramphorn of Warnbro was convicted in her absence on 21 February 2020 in the Rockingham Magistrates court. She was also ordered to pay $557.50 in costs. The...
Consumer Protection
Media release
27 Feb 2020
Failing to lodge bonds on time and inaccurate record-keeping has resulted in a Karratha real estate agent being ordered to pay $24,069 in fines and costs by the Perth Magistrates Court. Peard Real Estate Karratha collected bonds from six tenants in the Karratha region between September 2017 and January 2018, but failed to lodge them within 14 days as required by the Residential Tenancies Act. The...
Consumer Protection
Media release
26 Feb 2020
On Thursday 20 February, the Work Health and Safety Bill 2019 passed through the Legislative Assembly of the Western Australian Parliament. The Hon Bill Johnston MLA, Minister for Mines and Petroleum and Industrial Relations said: “I am pleased that the Work Health and Safety Bill has now passed the Legislative Assembly. “The McGowan Government recognises the importance of these reforms and hopes...
WorkSafe
Department News
25 Feb 2020
A Queensland-based property management company was fined $80,000 by the Mandurah Magistrates Court on 11 February 2020 for failing to lodge tenancy bonds on time and for keeping records that contained false dates. Asset Realty Pty Ltd , which has a registered place of business in Welshpool, had accepted bonds from eight tenants, mostly in the Mandurah area, but had failed to lodge them with the...
Consumer Protection
Media release
17 Feb 2020
A woman who falsely claimed to have a real estate sales representative registration while carrying out the functions of a property manager was convicted, fined $2,000 and ordered to pay costs of $349.50 by the Perth Magistrates Court on 24 January 2020. Jane Nicole Ford of East Victoria Park began working for a Willetton property management company as an administration assistant in February 2015...
Consumer Protection
Media release
30 Jan 2020
Laws that cover renting of homes in Western Australia are being fully reviewed for the first time in more than a decade and Consumer Protection wants to hear from tenants, landlords and professionals who manage rental properties. Commissioner for Consumer Protection David Hillyard said a lot has changed since the last full review of the Residential Tenancies Act 1987 and he is encouraging the...
Consumer Protection
Media release
23 Dec 2019
With Commissioner for Consumer Protection David Hillyard Imagine waiting four years for money owed to you after leaving a retirement village. In extreme cases it’s the shocking reality for former retirement village residents who are left in serious financial hardship and distress and unable to pay for alternative accommodation. We know seniors in this position may have urgent needs to move into...
Consumer Protection
Media release
18 Dec 2019
A real estate sales representative who failed to complete Compulsory Professional Development (CPD) training as required by a special condition on his certificate of registration has been reprimanded and fined $1,000 by the State Administrative Tribunal. Consumer Protection began disciplinary action against Charles James Clarke , who works for a Cottesloe real estate agency, when he failed to...
Consumer Protection
Media release
13 Dec 2019
With Commissioner for Consumer Protection David Hillyard It has been my position for a number of years that a small amount of damage to a wall, which can easily be repaired, is a small price to pay for ensuring the safety of children living in a rental home. Since 2001, on average, one child a year has died in Australia from toppling furniture with many more suffering serious injuries. I’m really...
Consumer Protection
Media release
11 Dec 2019

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