Property industry

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LP Gas cylinder safety in bush fire prone areas Guidelines on the storage of LP Gas cylinders on properties in bush fire prone areas. LP Gas cylinder safety in bush fire prone areas brochure The guidelines aim to help residents reduce the risks associated with LP Gas cylinders should a fire...
Gas installations
Consumer Protection is advising tenants to be wary of products that are advertised as cheaper alternatives to rental bonds. These products are not legal in Western Australia How ‘bond replacement’ products compare to bonds Bonds At the start of a lease, tenants may be asked to pay a bond, usually...
Bonds
This overview explains how personal information is collected, used and disclosed by the Bond Administrator and officers authorised under the Residential Tenancies Act 1987 and the Residential Parks (Long-stay tenants) Act 2006 (the Acts). Personal information collected by the Bond Administrator...
Bonds
Information for real estate consumers Consumer Protection have developed a number of publications to assist consumers with real estate transactions. Home buyers Home Buyers Survival Guide Sale by offer and acceptance Buying vacant land Buying land or property off-the-plan Timber pest inspections...
Buying a property
What can you do with goods abandoned by your tenant when they leave The first thing to do is to try and contact your tenant to find out when, or if, they are going to collect any abandoned goods. This information is intended to assist if you cannot contact them or they provide no instruction for...
When a tenancy ends
Keeping safe in your rental property Quick close this page To close this window immediately, click on the orange exit button (right on a desktop computer or bottom for a mobile device) or press Ctrl +W if you are using a keyboard. For information about how to browse incognito, erase your history,...
Having problems with renting a home?
Residential illegal drug activity is cause for concern for tenants, owners, property managers and real estate agents alike due to potential health and safety risks to occupants. Of primary concern are houses — mostly rental properties — that have been used to manufacture, grow or smoke illegal...
Having problems with renting a home?
Lanie Chopping is the current Commissioner for Consumer Protection in Western Australia and Acting Executive Director, Consumer Protection (Department of Mines, Industry Regulation and Safety). Prior to being appointed to act in this role from January 2020, Lanie was the head of the Priorities...
About us
In Western Australia workers have been killed by lightning, the most recent in 2014 when a backpacker working on a farm at Bruce Rock died after she was struck by lightning. Workers are most at risk working out in the open, on the sea or other waterways or sheltering under trees or other structures...
Environmental factors
Consumer Protection is seeking community feedback about whether new laws should be introduced to regulate boarding and lodging in WA. Status: CLOSED , Friday 30 June 2017 Background Boarders and lodgers are currently not covered by the Residential Tenancies Act , although boarding premises...
Consultations

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Publications

21 January 2021 In this issue: Recent impersonation scams affecting the property industry Changes to mutual recognition laws Impersonation scams affecting the property industry Consumer Protection...
Consumer Protection
Bulletin
21 Jan 2021
21 January 2021 In this issue: Recent impersonation scams affecting the property industry Changes to mutual recognition laws Impersonation scams affecting the property industry Consumer Protection...
Consumer Protection
Bulletin
21 Jan 2021
21 January 2021 In 2020, the Commonwealth, State and Territory Governments agreed to introduce a uniform scheme for the automatic mutual recognition (AMR) of occupational registrations. The proposed...
Consumer Protection
Bulletin
21 Jan 2021
It’s time to start talking about your renting future. In response to COVID-19, the Western Australian Government implemented a moratorium on some evictions and all rent increases, under the...
Consumer Protection
Guide / handbook
11 Jan 2021
23 December 2020 Rent in advance guidelines Some renters have contacted us recently with concerns about receiving requests to pay more than two weeks rent in advance. So it’s a good time to remind...
Consumer Protection
Bulletin
24 Dec 2020
23 December 2020 Rent in advance guidelines Some renters have contacted us recently with concerns about receiving requests to pay more than two weeks rent in advance. So it’s a good time to remind...
Consumer Protection
Bulletin
24 Dec 2020
23 December 2020 Rent in advance guidelines Some renters have contacted us recently with concerns about receiving requests to pay more than two weeks rent in advance. So it’s a good time to provide...
Consumer Protection
Bulletin
24 Dec 2020
The Digital DMIRS Strategy seeks to improve the department’s operations and service delivery through the effective use of technology. Some goals of the strategy are to modernise digital systems and...
Corporate
Information
23 Dec 2020
23 December 2020 Amendments to the code of conduct Recent amendments to the Settlement Agents Code of Conduct 2016 (WA) (SA Code) bring the fee disclosure requirements in line with those under the...
Consumer Protection
Bulletin
23 Dec 2020
17 December 2020 COVID-19 relief grant will help pay rent debt On 17 December 2020, the State Government announced an expansion of the Residential Rent Relief Grant Scheme . The phase three expansion...
Consumer Protection
Bulletin
22 Dec 2020

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Announcements

As part of a new service delivery model announced by Building and Energy, most WA home owners who lodge a complaint against a building service provider will no longer have to provide an independent inspection report to prove the defects. WA’s current building complaints process usually requires home owners to arrange and pay for an independent building inspection report, costing up to $4,000,...
Building and Energy
Media release
25 Jun 2020
As many businesses prepare to reopen, WA’s plumbing regulator is urging owners and managers of recently unoccupied buildings to ensure that hot and cold water services are thoroughly flushed before use to clear potentially hazardous stagnation. Building and Energy is supporting an advisory note issued by the Australian Building Codes Board (ABCB), which warns that water quality could change if it...
Building and Energy
Media release
21 May 2020
The McGowan Government has created a free conciliation service to assist renters and landlords reach agreement about coronavirus (COVID-19) related tenancy disputes, without having to go to court. The aim of the Residential Tenancies Mandatory Conciliation Service (RTMCS) is for all sides to reach a fair and achievable solution through informal discussion. Unlike court where a decision is imposed...
Consumer Protection
Media release
18 May 2020
If you’re a tenant who’s lost their job in the coronavirus crunch, you may be wondering how to afford what’s likely the household’s biggest weekly expense – the rent. To relieve some of the burden, the State Government has announced a $30 million residential rental relief scheme, which will see payments equivalent of four weeks’ rent up to a maximum of $2000 granted to landlords on behalf of...
Consumer Protection
Media release
07 May 2020
COVID-19 rent grant updates See the latest announcement on the Residential Rent Relief Grant Scheme for current eligibility and application details. More than 18,000 people have wanted to know how WA’s new rent relief scheme works, with hundreds having started their application, hoping for a grant covering four weeks’ rent up to $2,000. The State Government’s $30 million Residential Rent Relief...
Consumer Protection
Media release
05 May 2020
A Caversham real estate agency and its property manager have been fined a total of $12,000 by the State Administrative Tribunal for overcharging eight owners of Pilbara rental properties 132 times. Arcturus Nominees Pty Ltd , trading as Polaris Realty , was fined $8,000 and property manager Robyn Dale Staggard was fined $4,000 for failing to exercise due care, diligence and skill, breaching the...
Consumer Protection
Media release
30 Apr 2020
The McGowan Government has announced a new package to support tenants, landlords and the construction industry in the COVID-19 pandemic. The package adds to the McGowan Government's $1.7 billion stimulus and relief package for businesses and households impacted by the COVID-19 pandemic. It complements the introduction of a six-month freeze on rent increases, the moratorium on evictions from March...
Consumer Protection
Media release
23 Apr 2020
A six-month moratorium on residential tenancy evictions will now become law, with legislation introduced by the McGowan Government passing the Western Australian Parliament. The new laws implement the decision of the National Cabinet and are designed to prevent tenants from having to move out or being made homeless during the COVID-19 pandemic. However, tenants can still have their leases...
Consumer Protection
Media release
21 Apr 2020
Urgent legislation to implement a range of measures to minimise financial impacts of the COVID-19 pandemic on tenants and landlords of both commercial and residential tenancies will be introduced into State Parliament this week. The Commercial Tenancies (COVID-19 Response) Bill 2020 will introduce a moratorium on evictions for small commercial tenancies and provide a range of other measures to...
Consumer Protection
Media release
14 Apr 2020
A real estate agency manager recently jailed for fraud has been ordered to pay $10,000 in fines and costs for taking more than $220,000 of clients’ money from trust accounts. At Perth Magistrates Court on 18 March 2020, Jason John Vecchio pleaded guilty to 15 breaches of the Real Estate and Business Agents Act for unauthorised withdrawals and mismanagement of the trust accounts in 2015. Mr...
Consumer Protection
Media release
06 Apr 2020

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