Property industry

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Review of the Disposal of Uncollected Goods Act 2019

The Disposal of Uncollected Goods Act 1970 (DUG Act) is being reviewed to examine the processes for disposing of uncollected goods Status: CLOSED , closed 31 October 2019. Background The purpose of this review is to update the DUG Act’s provisions, which are outdated and do not take into account...
Consultations
26 Jun 2019

Retirement village law reforms

WATCH
Outcome of consultation and recommendations Background Between 2012 and 2016 significant changes were made to retirement villages’ legislation in Western Australia (WA) following the Statutory Review of Retirement Villages Legislation Final Report, November 2010 (Final Report) (stage one reforms)...
Consultations
19 Jun 2019

Resources for family and domestic violence support services

Case studies shared by tenant advocates from a community legal centre are availble on the Safe Tenancy WA page. Factsheets and useful information Safe Tenancy WA poster Department of Communities - family and domestic violence support and advice and disaster and emergency support services Find a...
Safe tenancy
11 Apr 2019

Family and domestic violence and tenancy laws

WATCH
Quick close this page To close this window immediately, press Ctrl +W on a keyboard or use the close tab option on a mobile device. For information about how to browse incognito and/or erase your history, see www.esafety.gov.au Tenancy reforms for renters affected by family and domestic violence...
Safe tenancy
11 Apr 2019

LP Gas cylinder safety in bush fire prone areas

LP Gas cylinder safety in bush fire prone areas Guidelines on the storage of LP Gas cylinders on properties in bush fire prone areas. LP Gas cylinder safety in bush fire prone areas brochure The guidelines aim to help residents reduce the risks associated with LP Gas cylinders should a fire...
Gas installations
24 Oct 2018

Bond replacement products

Consumer Protection is advising tenants to be wary of products that are advertised as cheaper alternatives to rental bonds. These products are not legal in Western Australia. How ‘bond replacement’ products compare to bonds Bonds At the start of a lease, tenants may be asked to pay a bond, usually...
Bonds
25 Sep 2018

Bonds Administration management of personal information policy

This overview explains how personal information is collected, used and disclosed by the Bond Administrator and officers authorised under the Residential Tenancies Act 1987 and the Residential Parks (Long-stay tenants) Act 2006 (the Acts). Personal information collected by the Bond Administrator...
Bonds
27 Aug 2018

Real estate consumer publications

Information for real estate consumers Consumer Protection have developed a number of publications to assist consumers with real estate transactions. Home buyers Home Buyers Survival Guide Sale by offer and acceptance Buying vacant land Buying land or property off-the-plan Timber pest inspections...
Buying a property
10 Aug 2018

Abandoned goods at a rental property or park home

The below information will assist if a landlord or park operator cannot contact the tenant, or the tenant has not provided instruction for the abandoned goods. Need to dispose of a previous tenant's belongings? Follow the information below and use this checklist to help you dispose of belongings a...
When a tenancy ends
31 Jul 2018

Safe Tenancy WA

WATCH
Family and domestic violence and tenancy laws Quick close this page To close this window immediately, click on the orange exit button (right on a desktop computer or bottom for a mobile device) or press Ctrl +W if you are using a keyboard. For information about how to browse incognito, erase your...
Having problems with renting a home?
03 May 2018

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Publications

Minimising the risk of mould in a rental property - Real estate industry bulletin 267

23 June 2023 Minimising the risk of mould in a rental property Mould or dampness can pose a serious health risk, as well as cause structural damage to rental properties. The risk of mould increases...
Consumer Protection
Bulletin
23 Jun 2023

Update on the review of residential tenancy laws in Western Australia - Real estate industry bulletin 266

9 June 2023 Update on the review of residential tenancy laws in Western Australia Consumer Protection has reveiwed the Residential Tenancies Act 1987 (WA) to identify changes that adapt to the...
Consumer Protection
Bulletin
14 Aug 2024

Protecting trust accounts from scams - Real estate industry bulletin 265

31 May 2023 WA ScamNet has received reports of a scam that has successfully targeted one Western Australian real estate agent and two settlement agents. Real estate agent lost $43,080 and two...
Consumer Protection
Bulletin
01 Jun 2023

Protecting trust accounts from scams - Settlement industry bulletin issue 110

31 May 2023 WA ScamNet has received reports of a scam that has successfully targeted one Western Australian real estate agent and two settlement agents. Real estate agent lost $43,080 and two...
Consumer Protection
Bulletin
01 Jun 2023

Breaking a lease - Real estate industry bulletin 264

11 May 2023 Breaking a lease Although a tenancy agreement is a binding contract, a tenant’s circumstances can change during the term of a fixed-term tenancy agreement and this can cause them to need...
Consumer Protection
Bulletin
14 Aug 2024

Real Estate Agent licence application sample experience template

READ
Use this spreadsheet template to provide a statement of experience to apply for a real estate or business agent licence.
Consumer Protection
Template
01 Mar 2023

Continuing Professional Development review

READWATCH
Group of people at training
Group of people at training, by Consumer Protection
The Review of Continuing Professional Development (CPD) in Real Estate and Settlement Industries report discusses the recommendations for the future of property...
Consumer Protection
Consultations / public comment
14 Aug 2024

Licensing application payment form

READ
If you are submitting your licence application by post or in person, and are making payment by credit card, you must complete this application form and attach it to your application. Applications...
Consumer Protection
Form – application
25 Jan 2023

It's trust account audit time! - Real estate industry bulletin 263

16 January 2023 It's trust account audit time! January is the perfect time to start preparing and referring last year’s trust account information to your auditor so the 2022 audit report can be...
Consumer Protection
Bulletin
14 Aug 2024

Managing a property affected by a disaster - Real estate industry bulletin 262

9 January 2023 Managing a property affected by a disaster Landlords and tenants each have responsibilities if a cyclone, storm, fire, flood, earthquake or some other disaster affects a rental...
Consumer Protection
Bulletin
09 Jan 2023

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Announcements

Digital Identity and WARAM Frequently Asked Questions (FAQs) available

Two new Frequently Asked Questions (FAQs) sheets are now available. The new FAQs cover digital identity and the WA Relationship Authorisation Manager (WARAM). The My Account FAQ has also been updated. The FAQs provide answers to common questions such as: What is a digital identity and why we need to protect it? What is the WARAM and how can it benefit our customers and their business ? Both new...
Corporate
Department News
29 Sep 2022

Spring into action by testing RCDs

Residual current devices (RCDs) should be tested at the start of each season Life-saving switches protect against electrocution, serious injury and fire Simple test only takes a few minutes and could save a life With a new season underway, the State’s energy safety regulator is urging home owners to do a simple check of their residual current devices (RCDs) – the life-saving switches that protect...
Building and Energy
Media release
06 Sep 2022

Fake social media accounts used to scam eager renters

Fake social media ads use stolen images of legitimate rental properties Desperate people looking for rentals vulnerable to falling victim $41,000 lost to rental scams already this year, exceeding last year’s total People eager to secure a rental property amid WA’s tight market are falling victim to scammers using social media accounts to post fake ‘to let’ ads. So far this year, WA ScamNet at...
Consumer Protection
Media release
02 Sep 2022

Fines for failing to lodge tenancy bonds and trust account violations (Graeme Garwood / Harcourts Rockingham / Sand Dollar WA Pty Ltd)

Rockingham real estate agency and licensee fined a total of $23,000 Inaccuracies in trust account records and tenancy bonds lodged too late Warning to agents to ensure trust account accuracy and timely bond lodgements A Rockingham real estate agency and its licensee have been fined a total of $23,000 by the State Administrative Tribunal (SAT) for failing to lodge tenancy bonds with the Bond...
Consumer Protection
Media release
27 Jul 2022

Fine for sub-standard land valuations of four WA properties (Graeme MacEwan)

Land valuer fined $4,000 for failing to meet accepted industry standards Inaccurate valuations have implications for buyers, sellers and tax purposes Maintaining standards is vital in upholding community confidence in the industry An Applecross land valuer has been reprimanded and fined $4,000 by the State Administrative Tribunal for failing to maintain basic industry standards when preparing...
Consumer Protection
Media release
20 Jul 2022

Two prospective tenants lose thousands to Perth rental scam

The two rental applicants received fake emails saying they were successful Payments to secure the property were sent to the scammers’ bank account Potential tenants are left out of pocket and without rental accommodation Two people searching for a rental have lost a total of $23,500 after scammers appeared to have hacked into a Perth western suburbs’ real estate agency’s email account. Consumer...
Consumer Protection
Media release
12 Jul 2022

Fine for Mt Magnet landlord over tenancy bonds (Ian Black)

Landlord failed to lodge seven bonds with the Bonds Administrator $1,000 fine after Consumer Protection takes prosecution action Laws designed to keep tenants’ funds safe and secure A Mt Magnet landlord has been fined $1,000 and ordered to pay costs of $1,184.50 by the Perth Magistrates Court after being convicted of failing to lodge tenancy bonds with the Bond Administrator. Ian Black , who is a...
Consumer Protection
Media release
04 May 2022

Property settlement payment scam results in a $732,000 loss

Email communications between home buyer and settlement agent hacked Request for payment with false bank account details sent to buyer Loss brings 2022 total for payment redirection scams to more than a million dollars A WA woman has reported to Consumer Protection losing about $732,000 after scammers intercepted email communications between her and her settlement agent in relation to the purchase...
Consumer Protection
Media release
03 May 2022

Business sales agent fined over unauthorised trust account withdrawal (Sigma Business Sales Pty Ltd / Michael Harrold)

Unauthorised withdrawal of a $50,000 deposit after business sale settlement Business broker and his company fined a total of $7,000 plus $1,000 in costs Warning that violations of trust account laws will not be tolerated A West Perth business sales agent and his company have been fined by the State Administrative Tribunal after making an unauthorised $50,000 withdrawal from the agency’s trust...
Consumer Protection
Media release
14 Apr 2022

Perth property manager ordered to stop using unfair terms in contracts (Rolf Voulon / Perth Room Rentals / Starland Management Pty Ltd)

Terms of short-term stay contracts ruled unfair as they strongly favoured the landlord Renters faced heavy financial penalties for minor breaches of the unfair terms Holiday and short-stay accommodation providers urged to review their contracts The Supreme Court has ordered a Perth property manager to stop using short-stay accommodation contracts which contain terms declared to be unfair under...
Consumer Protection
Media release
10 Mar 2022

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