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Drainage plumbing diagrams are a diagrammatic representation of a property’s drainage plumbing work. Go to the 'Search for a drainage plumbing diagram' website Click here for the search Drainage plumbing diagrams are regularly used by homeowners, licensed plumbing contractors and others to...
Certificates and diagrams
CPD modules from last year are available online to help you meet your compulsory professional development requirements. There is a new topic each year. The topics are selected to assist licensees and registrants to update their knowledge of industry developments, legislative changes and work...
Settlement agents and conveyancers
Consumer Protection is seeking industry views on the final draft of the new Real Estate and Business Agents and Sales Representatives Code of Conduct 2016. Status: CLOSED, Monday 30 May 2016 Background The new code, will replace the existing Code of Conduct for Agents and Sales Representatives 2011...
Consultations
Consumer Protection are seeking industry views on the final draft of the new Land Valuers Code of Conduct 2016. Status: CLOSED Friday 20 May 2016 Background The new code, will replace the existing Land Valuers Code of Conduct 2011 , (the 2011 Code) and implements feedback previously received from...
Consultations
Consumer Protection is seeking industry views on the final draft of the new Settlement Agents Code of Conduct 2016. Status : CLOSED Friday 20 May 2016 Background The new code, will replace the existing Settlement Agents’ Code of Conduct 1982 ( the 1982 Code) and implements feedback previously...
Consultations
All licensees must provide written notification, within one month, when there is a change to the: directors of a body corporate; partners of a firm, including directors if a partner is a body corporate; or person in bona fide control. N ewly appointed directors must provide the following: Two...
Real estate agents and sales representatives
Whether you rent or own your home, you can keep you and your family safe by reducing any risks you notice around the house. The following pages will provide you with tips on what to look for and how to fix any issues: Portable swimming pool safety Rules for pools and spas (Building Commission)...
Home safety
When looking at a property with an existing balcony or deck, deterioration or substandard work may not be easily spotted. If you rent or about to buy a property, be aware the property owners may not even know how or when it was constructed. Unsafe balconies and decks are a hazard and can place...
Home safety
CPD modules from the past three years are available online to help you meet your requirements under the Real Estate and Business Agents Act 1978. There is a new topic each year. These topics are selected to assist licensees and registrants to update their knowledge of industry developments,...
Real estate agents and sales representatives
Safety agencies regularly produce material to help prevent serious injury or death in and around the home. Portable swimming pools Recent focus of product safety was on the portable pools. Portable pools can pose a safety risk, especially for children under the age of five. Even in a small portable...
Non-English speaking consumers

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Publications

16 December 2019 New Residential tenancy laws The Consumer Protection Legislation Amendment Bill 2018 passed through parliament recently, bringing changes to residential tenancy laws that enhance and...
Consumer Protection
Bulletin
17 Dec 2019
Consultation status: CLOSED Submissions closed at 5pm on 30 June 2020. Should a tenant be allowed to make certain changes to the property without a landlord's permission? Possible options Allow the...
Consumer Protection
Consultations / public comment
01 Jul 2020
Consultation status: CLOSED Submissions closed at 5pm on 30 June 2020. How do we ensure landlords do repairs and maintenance to their property? Possible options Require all landlords to lodge a...
Consumer Protection
Consultations / public comment
01 Jul 2020
Consultation status: CLOSED Submissions closed at 5pm on 30 June 2020. Should there be a change to how often rent can be increased? Should rent increases be capped? Possible options Limit rent...
Consumer Protection
Consultations / public comment
01 Jul 2020
Consultation status: CLOSED Submissions closed at 5pm on 30 June 2020. Should all landlords be required to register with Consumer Protection? Possible options Introduce a compulsory register of all...
Consumer Protection
Consultations / public comment
01 Jul 2020
Consultation status: CLOSED Submissions closed at 5pm on 30 June 2020. How can we encourage landlords to offer tenants longer leases? Possible options Educate and encourage landlords to offer longer...
Consumer Protection
Consultations / public comment
01 Jul 2020
Consultation status: CLOSED Submissions closed at 5pm on 30 June 2020. Should the Residential Tenancies Act safeguard a tenant's privacy? Possible options Educate landlords on best practice for...
Consumer Protection
Consultations / public comment
01 Jul 2020
Consultation status: CLOSED Submissions closed at 5pm on 30 June 2020. Should a landlord have to give certain information to a tenant before a tenancy agreement is signed? Possible options Educate...
Consumer Protection
Consultations / public comment
01 Jul 2020
Consultation status: CLOSED Submissions closed at 5pm on 30 June 2020. Does the Residential Tenancies Act (the RTA) balance tenant and landlord rights and reponsibilities fairly? Possible options...
Consumer Protection
Consultations / public comment
01 Jul 2020
Consultation status: CLOSED Submissions closed at 5pm on 30 June 2020. Is there a better way to resolve tenancy disputes than going to court? Possible options Offer mediation as a first option. Allow...
Consumer Protection
Consultations / public comment
01 Jul 2020

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Announcements

With Commissioner for Consumer Protection David Hillyard Did you know that currently when you build a home in Western Australia, such as a one or two storey house, there are no mandatory inspections during, or at the end of, construction? In a recent social media survey run on Consumer Protection’s Facebook page, 55% of respondents wrongly thought local government WAS required to carry out...
Consumer Protection
Media release
29 Nov 2019
Mistakes made on a property sale contract have resulted in a York real estate agency and its operator being reprimanded and fined a total of $6,000 by the State Administrative Tribunal (SAT). Avon Districts Professionals Pty Ltd , trading as Westerntown & Country.com.au , and supervising agent Nicola Di Giulio were each fined $3,000 and both were ordered to pay $700 in costs for breaching the...
Consumer Protection
Media release
22 Nov 2019
With Commissioner for Consumer Protection David Hillyard It’s been more than 10 years since Western Australia’s tenancy laws were reviewed and times have certainly changed. So, Consumer Protection is set to review the Residential Tenancies Act 1987 and we are going to want to hear from you. The high cost of owning a home means more people in WA are renting. Meanwhile people with investment...
Consumer Protection
Media release
14 Nov 2019
WA’s building regulator is urging owner-builders to ensure they fully understand their obligations after a Perth man was fined $2,400 for selling his house without the necessary home indemnity insurance. At Joondalup Magistrates Court on 1 November 2019, Jonathon Robert Reardon pleaded guilty to an offence under WA’s home building contract laws following a prosecution by Building and Energy. The...
Building and Energy
Media release
13 Nov 2019
A real estate agent has been fined $500 and ordered to pay costs of $553.90 by the Mandurah Magistrates Court for failing to cooperate with requests from the auditor during the termination audit of his previous business. Gregory James O’Farrell , former Director of O’Farrell Property Group Pty Ltd of Mandurah, did not renew the company’s triennial certificate and the business ceased to operate in...
Consumer Protection
Media release
11 Nov 2019
A real estate property manager and agency licensee have been ordered to pay a total of $9,700 by the State Administrative Tribunal after the property manager operated while her certificate of registration as a sales representative had expired. Property manager Wendy Maxine Caroline Vettler was fined $1,500 for breaching the Real Estate and Business Agents Act. Her employer Teevor Pty Ltd ,...
Consumer Protection
Media release
23 Oct 2019
With Commissioner for Consumer Protection Penny Lipscombe We have received complaints from tenants recently about electrical hazards and gas leaks in rental properties. Issues include faulty electrical wiring, power sockets and appliances blowing, power shortages when raining, and water leaking onto electrical points. What to do if you suspect an electrical fault? At least two RCDs must be fitted...
Consumer Protection
Media release
10 Oct 2019
A real estate sales agent who was showing a prospective tenant a rental property in Beeliar recently was surprised to discover that someone had changed the locks and had already moved in without the authority of the owner. The tenant moved in after responding to a rental accommodation advertisement on Gumtree which ended up being fake. He paid $2,000 to the scammers via a money transfer service...
Consumer Protection
Media release
01 Oct 2019
A real estate sales representative has been disqualified by the State Administrative Tribunal from holding a certificate of registration for ten years after he misappropriated two payments totalling $21,000 into his personal bank account. Matthew Piero Liscia of Dianella was fined $2,000 for two breaches of the relevant real estate industry Codes of Conduct and was also ordered to pay legal costs...
Consumer Protection
Media release
23 Sep 2019
Removing the requirement to have a licence to be an auctioneer in WA is being proposed following a review of the Auction Sales Act. However, protections will be boosted with extra conduct standards and power for the Commissioner for Consumer Protection to take action to prevent unfit persons from working in the auction industry which covers the auctioning of all types of goods, including the sale...
Consumer Protection
Media release
17 Sep 2019

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