Property industry

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Resources for family and domestic violence support services

Case studies shared by tenant advocates from a community legal centre are availble on the Safe Tenancy WA page. Factsheets and useful information Safe Tenancy WA poster Department of Communities - family and domestic violence support and advice and disaster and emergency support services Find a...
Safe tenancy
11 Apr 2019

Family and domestic violence and tenancy laws

WATCH
Quick close this page To close this window immediately, press Ctrl +W on a keyboard or use the close tab option on a mobile device. For information about how to browse incognito and/or erase your history, see www.esafety.gov.au Tenancy reforms for renters affected by family and domestic violence...
Safe tenancy
11 Apr 2019

LP Gas cylinder safety in bush fire prone areas

LP Gas cylinder safety in bush fire prone areas Guidelines on the storage of LP Gas cylinders on properties in bush fire prone areas. LP Gas cylinder safety in bush fire prone areas brochure The guidelines aim to help residents reduce the risks associated with LP Gas cylinders should a fire...
Gas installations
24 Oct 2018

Bond replacement products

Consumer Protection is advising tenants to be wary of products that are advertised as cheaper alternatives to rental bonds. These products are not legal in Western Australia. How ‘bond replacement’ products compare to bonds Bonds At the start of a lease, tenants may be asked to pay a bond, usually...
Bonds
25 Sep 2018

Bonds Administration management of personal information policy

This overview explains how personal information is collected, used and disclosed by the Bond Administrator and officers authorised under the Residential Tenancies Act 1987 and the Residential Parks (Long-stay tenants) Act 2006 (the Acts). Personal information collected by the Bond Administrator...
Bonds
27 Aug 2018

Real estate consumer publications

Information for real estate consumers Consumer Protection have developed a number of publications to assist consumers with real estate transactions. Home buyers Home Buyers Survival Guide Sale by offer and acceptance Buying vacant land Buying land or property off-the-plan Timber pest inspections...
Buying a property
10 Aug 2018

Abandoned goods at a rental property or park home

The below information will assist if a landlord or park operator cannot contact the tenant, or the tenant has not provided instruction for the abandoned goods. Need to dispose of a previous tenant's belongings? Follow the information below and use this checklist to help you dispose of belongings a...
When a tenancy ends
31 Jul 2018

Safe Tenancy WA

WATCH
Family and domestic violence and tenancy laws Quick close this page To close this window immediately, click on the orange exit button (right on a desktop computer or bottom for a mobile device) or press Ctrl +W if you are using a keyboard. For information about how to browse incognito, erase your...
Having problems with renting a home?
03 May 2018

Illegal drug activity in homes

Residential illegal drug activity is cause for concern for tenants, owners, property managers and real estate agents alike due to potential health and safety risks to occupants. Of primary concern are houses — mostly rental properties — that have been used to manufacture, grow or smoke illegal...
Having problems with renting a home?
12 Sep 2017

Commissioner for Consumer Protection

WATCH
Patricia Blake January 2023 - Current Patricia Blake (known as Trish) became Commissioner for Consumer Protection and Executive Director for Consumer Protection in January 2023. Prior to becoming Commissioner Trish has been the Director of Retail and Services within Consumer Protection and worked...
About us
29 Mar 2017

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Publications

How to increase the bond after a rent increase - Real estate industry bulletin 255

20 July 2022 How to increase the bond after a rent increase While you can ask tenants to ‘top-up’ their security bond following a rent increase, it’s important to know what is legally allowed. There...
Consumer Protection
Bulletin
20 Jul 2022

Don't let bond top-ups get you down - Tenants bulletin issue 36

20 July 2022 Don't let bond top-ups get you down Following an increase in rent, it is common for the landlord or agent to ask you to pay money to increase the security bond. Sometimes this is called...
Consumer Protection
Bulletin
20 Jul 2022

How to increase the bond after a rent increase - Landlords bulletin issue 62

20 July 2022 How to increase the bond after a rent increase While you can ask tenants to ‘top-up’ their security bond following a rent increase, it’s important to know what is legally allowed. There...
Consumer Protection
Bulletin
20 Jul 2022

Code of practice - Construction work

READ
This Code applies to all workplaces covered by the WHS Act where construction work is carried out and where construction work products and equipment are used and stored.
WorkSafe
Code of practice
06 Jul 2023

Report an incident to WorkSafe - Poster

READ
Report an incident to WorkSafe posters are a quick reference guide to reporting a death, serious injury or illness, or life-threatening dangerous incident.
WorkSafe
Poster
02 Mar 2023

How does COVID-19 affect access to a tenanted property? - Landlords bulletin issue 61

Please note this content was correct at the time of issue. As COVID-19 restrictions may change, please visit WA.gov.au to find the latest COVID-19 information. 28 June 2022 How does COVID-19 affect...
Consumer Protection
Bulletin
29 Jun 2022

How does COVID-19 affect access to a tenanted property? - Tenants bulletin issue 35

Please note this content was correct at the time of issue. As COVID-19 restrictions may change, please visit WA.gov.au to find the latest COVID-19 information. 28 June 2022 How does COVID-19 affect...
Consumer Protection
Bulletin
29 Jun 2022

Real estate settlement agent licensed activities

The below information provides a description of activities which a Western Australia (WA) licensed real estate settlement agent is permitted to perform. If you are a WA licensee visiting another...
Consumer Protection
Information
31 Aug 2022

Real estate and business sales representative registered activities

The below information provides a description of activities which a Western Australia (WA) registered real estate or business sales representative is permitted to perform. If you are a WA licensee...
Consumer Protection
Information
17 Aug 2022

Real estate and business agent licensed activities

The below information provides a description of activities which a Western Australia (WA) licensed real estate or business agent is permitted to perform. If you are a WA licensee visiting another...
Consumer Protection
Information
17 Aug 2022

Pages

Announcements

Supervisor to take control of settlement agency after concerns raised (Real Asset Conveyancing Pty Ltd)

Consumer Protection granted supervision order to take over settlement agency Action follows failure to complete recent settlements and disburse funds Transactions involving the agency’s trust account under investigation A supervisor will be appointed to a West Leederville settlement agency to take control of the agency’s bank accounts and its operations after concerns were raised about its...
Consumer Protection
Media release
21 Sep 2021

Order to pay $7,500 after false aircon claims about home for sale (Lomax Coastal Realty Pty Ltd / Loma Eldridge)

Website listing and signboard claimed the home had reverse cycle air conditioning Home in fact had ducted evaporative air conditioning with only cooling function Fines under Australian Consumer Law for making false or misleading statements False claims about the air conditioning system of a Jindalee home for sale has resulted in an Alkimos real estate agency and its Director being ordered to pay...
Consumer Protection
Media release
18 Aug 2021

Late lodgement of tenancy bonds results in fine for property agency (Tiapan Pty Ltd / L.J. Hooker City Residential)

Agency took up to five weeks to lodge bonds with the Bond Administrator Law allows lodgement within two weeks but no longer Property managers reminded to process bonds as soon as practicable Failure to lodge three tenancy bonds on time has resulted in an East Perth real estate agency being reprimanded and fined $2,500 by the State Administrative Tribunal. Tiapan Pty Ltd , trading as L.J. Hooker...
Consumer Protection
Media release
16 Aug 2021

$6 million grant bonanza for first home buyers in WA

More than 3,000 Western Australians secure home buyers grant in 2020-21 Near record $6 million paid out to help people buy their first home Funds come from interest earned from the trust accounts of real estate agents A near record $6 million in Home Buyers Assistance Account (HBAA) grants were paid to first home buyers last financial year, helping more than 3,000 Western Australians to buy their...
Consumer Protection
Media release
04 Aug 2021

Appliance safety in the spotlight as gas campaign heats up

Building and Energy campaign targets carbon monoxide hazards in the home Gas heaters should be regularly serviced by a licensed gas fitter Ensure adequate ventilation and awareness of carbon monoxide symptoms A new campaign is urging Western Australians to stay safe and warm this winter by having their gas heaters serviced and being aware of carbon monoxide risks. The campaign, by the State’s gas...
Building and Energy
Media release
22 Jul 2021

Rent relief grant scheme extended to help struggling tenants

Rent support or rent arrears grants on offer Scheme which has already supported thousands of tenants extended until December 31, 2021 Previous applicants can apply again The McGowan Government has extended the Residential Rent Relief Grant Scheme (RRRGS) to continue to assist tenants facing financial hardship due to COVID-19 to pay their rent. Applications for the existing scheme, which has so...
Consumer Protection
Media release
25 Jun 2021

Fines for forgetting to disclose material fact prior to home sale (Natalie Snooks / Optimus Real Estate)

Encroachment of a garage into neighbouring property not disclosed before sale Agent told about the issue during appraisal but forgot about it Warning to agents to improve efforts to discover and disclose facts Failing to disclose an encroachment issue prior to the sale of a Nedlands home has resulted in a real estate agency and its former Director being fined a total of $13,000 by the State...
Consumer Protection
Media release
14 Jun 2021

Fines for failing to discover sewer lines during land sale (Richard Saviel / Professionals Michael Johnson & Co)

Sales rep failed to carry out checks that would have revealed sewer lines Land buyer forced to modify their building plans as a result of the late discovery Employer failed to be more thorough in their review of the matter A real estate sales representative and the Mt Lawley agency he works for have been fined a total of $9,000 by the State Administrative Tribunal for failing to uncover the...
Consumer Protection
Media release
21 May 2021

One year ban for sales rep over dishonest involvement in land deal (Benjamin Widdowson)

Sales rep failed to act honestly and fairly in land sale at Henderson Benjamin Widdowson breached the real estate industry Code of Conduct Financial interest in the sale not disclosed to all parties A Perth real estate sales representative has been reprimanded and disqualified from holding a registration for 12 months by the State Administrative Tribunal (SAT) for his dishonest involvement during...
Consumer Protection
Media release
09 Apr 2021

Scammers take advantage of tenants desperate to find a rental home

Tenants looking for rentals have lost thousands after responding to fake ads Recent victims are mothers who are now homeless and out of pocket People looking for rentals are urged to inspect the property before paying Tenants who are desperate to secure a rental property in the current tight market are being targeted by scammers with many thousands of dollars being lost and Consumer Protection...
Consumer Protection
Media release
09 Apr 2021

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