Property industry

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Identity fraud and scams are increasingly prevalent throughout the community, and the property industry is not immune to falling victim to such events. Bogus sellers Two highly publicised incidents in September 2010 and March/April 2011 resulted in properties being sold in Western Australia without...
Property scams, fraud, and identity checks
Owning and managing strata titled property in Western Australia Strata title is an increasingly popular form of ownership and currently accounts for over one-third of all forms of titles registered in Western Australia. Some strata owners self-manage their property while others employ the services...
Buying a property
RCDs Lessors must have two RCDs installed on the switchboard at their rental premises before it can be leased. Energy Safety has more detailed information about RCDs. Smoke Alarms In the case of a fire, toxic smoke, rather than heat and flames, is the most immediate threat to life. As many fires...
Security, safety, maintenance and entry rights
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon John R. Quigley LLB JP MLA, Minister for Commerce, are available from the Government Media Office page . Media statements issued by the Hon Bill Johnston MLA, Minister for...
About us
Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
Consumer Protection was seeking the views of the community and industry in regards to proposed reforms to the regulation of fees for settlement agents and land valuers. Status: Closed 31 July 2014 We urge all those interested in this area to read the consultation paper and put in a submission by...
Consultations
The Property Industry Advisory Committee (PIAC) provides advice to the Minister and Commissioner for Consumer Protection on the regulation of licensed property occupations in Western Australia. In addition, the Committee also advises the Minister and Commissioner on the provision of education,...
Committees and boards
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. The information on this website can help you with answer a question about: housing and accommodation shopping (consumers) and fair trading (businesses) motor cars scams ,...
About us
Consumer Protection regularly produces and updates publications about property industry laws and licensing. The below links will provide you with settlement agent specific information. Bulletins Settlement industry bulletins issue 40 - current Archive bulletins issues 1 - 39 Forms Application forms...
Settlement agents and conveyancers
Fees and forms You will find the relevant fees and forms in each licensing area: Property industries Motor vehicle industries Employment agents Debt collectors Mutual recognition Payment of fees You can pay for your licence at our Department's Cannington office or any of our regional offices...
Occupations requiring licensing

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Publications

9 December 2020 Changes to Compulsory Professional Development program In July 2020, bulletin 225 outlined recent changes to the Compulsory Professional Development (CPD) program . These include the...
Consumer Protection
Bulletin
10 Dec 2020
13 November 2020 Consumer Protection WA webinar COVID-19 rent laws - Practical advice for property managers Hello Join us on Wednesday 18 November 2020 for an interactive live webinar to receive...
Consumer Protection
Bulletin
19 Nov 2020
4 November 2020 Registration and licence qualification changes Effective 31 October 2020, new qualification requirements apply for anyone seeking a sales representative registration or real estate...
Consumer Protection
Bulletin
19 Nov 2020
30 October 2020 Licensing fees discounted under COVID-19 economic relief package From 28 October 2020, a discount applies to all land valuer licensing applications processed from 1 April 2020 to 31...
Consumer Protection
Bulletin
03 Nov 2020
30 October 2020 Licensing fees discounted under COVID-19 economic relief package From 28 October 2020, a discount applies to all settlement agent licensing applications processed from 1 April 2020 to...
Consumer Protection
Bulletin
03 Nov 2020
30 October 2020 Licensing fees discounted under COVID-19 economic relief package From 28 October 2020, a discount applies to all real estate licence and registration applications processed from 1...
Consumer Protection
Bulletin
03 Nov 2020
Effective 31 October 2020, new qualification requirements apply for anyone seeking sales representative registration or a real estate and business agent licence . The requirements are taken from a...
Consumer Protection
Fact sheet
05 Nov 2020
Letter from Minister John Quigley to Mr Neville Pozzi, Chief Executive Officer of the Real Estate Institute of Western Australia (REIWA) on 6 October 2020.
Consumer Protection
Information
07 Oct 2020
16 September 2020 Spontaneous ceiling collapse Imagine the tenant of a rental property you manage is eating dinner or watching television and suddenly the ceiling caves in. This may sound far-fetched...
Consumer Protection
Bulletin
16 Sep 2020
11 September 2020 Tyre dumping scam warning Perth landlords have been left with disposal bills of up to $100,000 from illegally dumped tyres, prompting a reminder about carrying out regular property...
Consumer Protection
Bulletin
11 Sep 2020

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Announcements

A woman who falsely claimed to have a real estate sales representative registration while carrying out the functions of a property manager was convicted, fined $2,000 and ordered to pay costs of $349.50 by the Perth Magistrates Court on 24 January 2020. Jane Nicole Ford of East Victoria Park began working for a Willetton property management company as an administration assistant in February 2015...
Consumer Protection
Media release
30 Jan 2020
Laws that cover renting of homes in Western Australia are being fully reviewed for the first time in more than a decade and Consumer Protection wants to hear from tenants, landlords and professionals who manage rental properties. Commissioner for Consumer Protection David Hillyard said a lot has changed since the last full review of the Residential Tenancies Act 1987 and he is encouraging the...
Consumer Protection
Media release
23 Dec 2019
With Commissioner for Consumer Protection David Hillyard Imagine waiting four years for money owed to you after leaving a retirement village. In extreme cases it’s the shocking reality for former retirement village residents who are left in serious financial hardship and distress and unable to pay for alternative accommodation. We know seniors in this position may have urgent needs to move into...
Consumer Protection
Media release
18 Dec 2019
A real estate sales representative who failed to complete Compulsory Professional Development (CPD) training as required by a special condition on his certificate of registration has been reprimanded and fined $1,000 by the State Administrative Tribunal. Consumer Protection began disciplinary action against Charles James Clarke , who works for a Cottesloe real estate agency, when he failed to...
Consumer Protection
Media release
13 Dec 2019
With Commissioner for Consumer Protection David Hillyard It has been my position for a number of years that a small amount of damage to a wall, which can easily be repaired, is a small price to pay for ensuring the safety of children living in a rental home. Since 2001, on average, one child a year has died in Australia from toppling furniture with many more suffering serious injuries. I’m really...
Consumer Protection
Media release
11 Dec 2019
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Message from Building and Energy A/Executive Director, Saj Abdoolakhan *Please note that due to the current Covid-19 pandemic the date for responding to the CRIS has been extended to 30 June 2020 Building and Energy is inviting Western Australians to share their views on ways to improve the efficiency and effectiveness of the commercial building approval...
Building and Energy
Department News
11 Dec 2019
The landlord of a Darch rental property has been fined $4,000 by the Joondalup Magistrates Court for failing to lodge a bond with the Bond Administrator and was ordered to pay back the $1,400 bond to his tenant. Ive Cvitan of Darch entered into a rental agreement with the tenant in May 2017 when the $1,400 bond was paid and a receipt was issued, however Mr Cvitan did not provide the tenant with...
Consumer Protection
Media release
10 Dec 2019
Our offices will be closed from Wednesday 25 December 2019 to Wednesday 1 January 2020. Normal services will return on Thursday 2 January 2020. For urgent enquiries please visit our contact page.
Corporate
Department News
04 Dec 2019
New laws supporting children’s safety have come into force for tenants who are now allowed to fix furniture to the walls of their rental home and the landlord can only object in limited circumstances. Changes to the Residential Tenancies Act aim to prevent injuries and deaths caused by furniture and electronic equipment such as TVs falling on top of young children. On average since 2001, one...
Consumer Protection
Media release
02 Dec 2019
With Commissioner for Consumer Protection David Hillyard Did you know that currently when you build a home in Western Australia, such as a one or two storey house, there are no mandatory inspections during, or at the end of, construction? In a recent social media survey run on Consumer Protection’s Facebook page, 55% of respondents wrongly thought local government WAS required to carry out...
Consumer Protection
Media release
29 Nov 2019

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