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Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
Some laws set out considerations for regional areas, in particular areas above or below the 26th parallel, for example retail trading hours and residential tenancies. This map shows the location of the 26th parallel in Western Australia which is located at Shark Bay on the coast. Map indicating the...
Online resources
The fees listed below were correct as at 1 April 2021. Fees are subject to annual review and may change without notice. Land valuers Forms Land valuers forms and publications Fees Please note that fees are non-refundable. Land valuers Land valuers fees Description Fees Licence fee $829.75 Renewal...
Property licence fees and forms
Tenancy concerns related to COVID-19 coronavirus? Visit the Residential Tenancies - COVID-19 response page for the latest information. If the tenant/s receive proper notice to end an agreement but refuse to leave, the lessor can seek a court order to end the agreement and take possession of the...
When a tenancy ends
Property investment promoters, or spruikers, invite people to their ‘wealth creation’ seminars, often for free, with the promise of investment tips or opportunities. They typically promote a property investment system or market a specific property development. The seminars are often promoted...
Buying a property
Off-the-plan sales contracts are agreements where a developer promises to deliver a parcel of land, a house and land package or a strata property to a buyer at an agreed price at a future date, subject to the developer obtaining all necessary approvals in respect of the development from the...
Buying a property
Selling through an agent Real estate agents contracted by the seller must act on behalf of the seller but are obliged to act responsibly and ethically to the buyer as well. Anyone in the business of buying, selling or leasing property on behalf of another person must either: hold a real estate...
Selling a property
You can sell your own property yourself or contact a qualified agent to handle the sale for you. If you choose to use an agent they will recommend a method of sale based on the: type and location of your property market conditions your timeframe and personal preference The agent should support...
Selling a property
The Australian Consumer Law (ACL) requires a tradesperson and/or builder to meet certain obligations when they do building work: Service guarantee Product guarantee Businesses are obligated to meet all ACL consumer guarantees by law and they cannot be signed away. If you are having troubles with a...
Building or renovating a property
Before engaging someone to do the work: ask for a written quote contact your local council to find out whether any permits are required ask to see a certificate of currency for public liability insurance – this insurance will protect you or third parties against any damage the tradesperson may...
Building or renovating a property

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Publications

9 September 2020 Protect your business and clients from scammers Payment diversion fraud scams cost businesses nationwide a staggering $132 million last year, according to the Australian Competition...
Consumer Protection
Bulletin
09 Sep 2020
9 September 2020 Protect your business and clients from scammers Payment diversion fraud scams cost businesses nationwide a staggering $132 million last year, according to the Australian Competition...
Consumer Protection
Bulletin
09 Sep 2020
4 September 2020 Get your property condition reports correct Property condition reports (PCRs) are important for any residential tenancy. They describe the condition of the property. A lessor needs...
Consumer Protection
Bulletin
04 Sep 2020
In early March 2020, a demolition team was taking down a large industrial unit. The team had removed fire suppression pipework from the roof and collected portable fire extinguishers from around the...
WorkSafe
Alert
06 Aug 2020
5 August 2020 What is the solution when the gas supply has been locked or removed at the start of a tenancy? Suppliers and retailers – what is the difference? First it’s important to note, retailers...
Consumer Protection
Bulletin
05 Aug 2020
13 July 2020 It’s important to know the difference between a section 14 (rent default) notice and a section 19 (remedial) notice. A section 14 (rent default) notice is issued when a tenant is not...
Consumer Protection
Bulletin
13 Jul 2020
8 July 2020 CPD requirement must be met to avoid infringement Changes to the Real Estate and Business Agents Act 1978 (the Act) to create a stand-alone provision for compulsory professional...
Consumer Protection
Bulletin
08 Jul 2020
29 June 2020 It’s important to know the difference between a remedial and rent default notice. This eBulletin explains remedial notices and when to use them. Next week’s will focus on rent default...
Consumer Protection
Bulletin
02 Jul 2020
The department's mental health and wellbeing inspectors have developed a series of resources on workplace mental health and wellbeing. The concepts presented may assist workplaces to discuss, consult...
WorkSafe
Information
15 Jun 2021

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Announcements

Mistakes made on a property sale contract have resulted in a York real estate agency and its operator being reprimanded and fined a total of $6,000 by the State Administrative Tribunal (SAT). Avon Districts Professionals Pty Ltd , trading as Westerntown & Country.com.au , and supervising agent Nicola Di Giulio were each fined $3,000 and both were ordered to pay $700 in costs for breaching the...
Consumer Protection
Media release
22 Nov 2019
With Commissioner for Consumer Protection David Hillyard It’s been more than 10 years since Western Australia’s tenancy laws were reviewed and times have certainly changed. So, Consumer Protection is set to review the Residential Tenancies Act 1987 and we are going to want to hear from you. The high cost of owning a home means more people in WA are renting. Meanwhile people with investment...
Consumer Protection
Media release
14 Nov 2019
WA’s building regulator is urging owner-builders to ensure they fully understand their obligations after a Perth man was fined $2,400 for selling his house without the necessary home indemnity insurance. At Joondalup Magistrates Court on 1 November 2019, Jonathon Robert Reardon pleaded guilty to an offence under WA’s home building contract laws following a prosecution by Building and Energy. The...
Building and Energy
Media release
13 Nov 2019
A real estate agent has been fined $500 and ordered to pay costs of $553.90 by the Mandurah Magistrates Court for failing to cooperate with requests from the auditor during the termination audit of his previous business. Gregory James O’Farrell , former Director of O’Farrell Property Group Pty Ltd of Mandurah, did not renew the company’s triennial certificate and the business ceased to operate in...
Consumer Protection
Media release
11 Nov 2019
A real estate property manager and agency licensee have been ordered to pay a total of $9,700 by the State Administrative Tribunal after the property manager operated while her certificate of registration as a sales representative had expired. Property manager Wendy Maxine Caroline Vettler was fined $1,500 for breaching the Real Estate and Business Agents Act. Her employer Teevor Pty Ltd ,...
Consumer Protection
Media release
23 Oct 2019
With Commissioner for Consumer Protection Penny Lipscombe We have received complaints from tenants recently about electrical hazards and gas leaks in rental properties. Issues include faulty electrical wiring, power sockets and appliances blowing, power shortages when raining, and water leaking onto electrical points. What to do if you suspect an electrical fault? At least two RCDs must be fitted...
Consumer Protection
Media release
10 Oct 2019
A real estate sales agent who was showing a prospective tenant a rental property in Beeliar recently was surprised to discover that someone had changed the locks and had already moved in without the authority of the owner. The tenant moved in after responding to a rental accommodation advertisement on Gumtree which ended up being fake. He paid $2,000 to the scammers via a money transfer service...
Consumer Protection
Media release
01 Oct 2019
A real estate sales representative has been disqualified by the State Administrative Tribunal from holding a certificate of registration for ten years after he misappropriated two payments totalling $21,000 into his personal bank account. Matthew Piero Liscia of Dianella was fined $2,000 for two breaches of the relevant real estate industry Codes of Conduct and was also ordered to pay legal costs...
Consumer Protection
Media release
23 Sep 2019
Removing the requirement to have a licence to be an auctioneer in WA is being proposed following a review of the Auction Sales Act. However, protections will be boosted with extra conduct standards and power for the Commissioner for Consumer Protection to take action to prevent unfit persons from working in the auction industry which covers the auctioning of all types of goods, including the sale...
Consumer Protection
Media release
17 Sep 2019
With Commissioner for Consumer Protection David Hillyard Consumer Protection is aware that contamination or damage to homes from illegal drug activity is a worry for tenants, owners and property industry professionals. But how do you identify past production, or smoking, of meth, heroin or cannabis at a property and whether there are potential health risks as a result? We’ve been working with WA’...
Consumer Protection
Media release
12 Sep 2019

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