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There are a number of notices designed to help the lessor, property manager and tenant/s deal with various issues. Only issue a notice after you have tried to negotiate the problem or dispute with the other person. Standard forms and notices When a notice is served, proper procedures must be...
Notices and condition reports
The standard contract for buying real estate in Western Australia is often called an offer and acceptance contract. The offer and acceptance contract is in two physically separate, but equally important parts. The titles of each part of the contract are listed below. Contract for Sale of Land or...
Property contracts (offer and acceptance)
Change of ownership Tenants must be told if the park changes hands. Park managers should provide all tenants with these details including those on the park and absentee owners. Entering the tenant’s site, park home or caravan If the premises is rented, park managers can enter the site, park home or...
During a tenancy
Working together to improve park living A park with 20 or more long-stay sites must have a Park Liaison Committee (PLC) – even those with less can establish one. The PLC plays an advisory (not decision making) role, particularly in areas such as preparing and amending park rules and developing...
During a tenancy
Tenancy concerns related to COVID-19 coronavirus? Visit the Residential Tenancies - COVID-19 response page for the latest information. To increase the rent for those tenants on a periodic agreement with on-site homes: 60 days notice in writing is required; there must be no increase in the first six...
During a tenancy
Auditors appointed to conduct audits of agents' trust accounts must be registered as an auditor under Part 9.2 of the Corporations Act 2001 . To check if an auditor is a Registered Company Auditor please search ASIC's Professional Register
Find an auditor
Settlement agents trust accounts must be audited by an approved auditor and the audit report lodged with Consumer Protection . If the agent has not held any trust funds during the year, then the agent is not required to have an audit and must instead lodge a statutory declaration to this effect...
Auditing settlement agents
Information for auditors of real estate and business agents Consumer Protection provides information to assist auditors in fulfilling their requirements under the Real Estate and Business Agents Act 1978 . The information below may also be available in a hard copy version if required. A guide to...
Auditing real estate agents
When goods fail to meet a guarantee , a consumer has a right to a ‘remedy’ – an attempt to put the situation right. Common remedies include repair , replacement or refund , and can involve action for compensation or damages . Suppliers The supplier has to provide the remedy when goods do not meet...
Returns and cancellations
Consumer Protection produces and amends legislation, codes of practice , guidelines, and general consumer information. Where public comment is being invited for state legislation, draft copies of the documents are placed on this page. Status: Closed 29 February 2012 Information on current...
Consultations

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Publications

Flowchart last updated 22 July 2020 Landlords and property managers can use this flowchart to assist with managing notifications and date counting when notifying a tenant that unless they pay...
Consumer Protection
Information
22 Jul 2020
The Disposal of Uncollected Goods Act 1970 (the DUG Act) was introduced in 1970 following a report by the Law Reform Commission (LRC report) which recommended that legislation be enacted to permit a...
Consumer Protection
Discussion paper
26 Jun 2019
20 June 2019 Family and domestic violence preparedness Preparation is key to properly handling a tenancy situation impacted by family and domestic violence (FDV). Since the FDV changes to residential...
Consumer Protection
Bulletin
21 Jun 2019
Renters affected by family and domestic violence (FDV) can now: Go Exit a tenancy agreement without going to court, with as little as 7 days’ notice. S tay Remove a perpetrator’s name from a lease by...
Consumer Protection
Poster
18 Jun 2019
30 May 2019 Family and domestic violence tenancy laws Protecting tenant privacy during reference checks Last month the family and domestic violence (FDV) provisions in our residential tenancy...
Consumer Protection
Bulletin
31 May 2019
Keeping safe in your rental property The family and domestic violence tenancy laws came into effect on 15 April 2019. This publication contains information translated from the Safe Tenancy WA page...
Consumer Protection
Information
29 May 2019
20 May 2019 Scammers can hack property transaction emails Your clients are ready to finalise the settlement of a house purchase. They receive an email from your agency advising of new deposit bank...
Consumer Protection
Bulletin
29 Jun 2020
20 May 2019 Scammers can hack property transaction emails Your buyers are ready to make a deposit for the property they’re purchasing. They receive an email from your agency advising of new deposit...
Consumer Protection
Bulletin
20 May 2019
April 29 2019 RCDs reminder – stay current with requirements Residual current devices (RCDs) save lives! New legislation came in November 2018 that requires all electrical installations in new...
Consumer Protection
Bulletin
16 May 2019
24 April 2019 Dealing with foreign buyers? You should know this. Effective 1 January 2019, certain acquisitions of residential property by foreign buyers in Western Australia are subject to an...
Consumer Protection
Bulletin
24 Apr 2019

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Announcements

Renters, landlords and real estate agents in Western Australian have all emerged as winners as a result of the new electronic transaction process for lodging and returning tenancy bonds. Bonds Online was introduced by Consumer Protection in August 2015 where bonds could be electronically lodged with the Bonds Administrator. The system was further developed to provide for eTransactions – aimed at...
Consumer Protection
Media release
06 Sep 2017
In December 2016 the Building Commission (in providing administrative support to the Plumbers Licensing Board) commenced delivering Western Australia’s drainage plumbing diagram service . This service was previously provided by the various sewerage service providers in Western Australia, including the Water Corporation. Since then Building Commission has developed an online search system for...
Building and Energy
Department News
25 Aug 2017
A Joondalup real estate agency and the person in bona fide control of the agency have been fined a total of $4,000 by the State Administrative Tribunal (SAT) for failing to comply with laws relating to the operation of the agency’s trust account. Bridgeline Pty Ltd , trading as Harcourts Alliance , was fined $3,000 and the person in bona fide control of the agency Rhonda Merle Massam was fined $1...
Consumer Protection
Media release
15 Aug 2017
A real estate agent has had his licence and triennial certificate cancelled by the State Administrative Tribunal after failing to complete compulsory training requirements. Anthony Palermo of Dalkeith was subject to disciplinary action by Consumer Protection when he failed to complete the necessary Compulsory Professional Development (CPD) obligations for three consecutive years 2013-2015, in...
Consumer Protection
Media release
12 Jul 2017
A landlady who entered a rental property illegally to conduct renovations and change the locks while the elderly tenant was in hospital has been convicted and ordered to pay $11,907 in fines and costs by the Fremantle Magistrates Court. Marlene Ruzica Pavlovich of Munster, who is a former real estate sales representative, was found guilty on 30 June 2017 of contravening 2 offences under the...
Consumer Protection
Media release
07 Jul 2017
A real estate sales representative has been reprimanded by the State Administrative Tribunal (SAT) and must pay a $1,000 fine and $500 in costs for breaching a special condition on his certificate of registration. Mark Bruce Hourn of Exmouth has failed to complete the necessary Compulsory Professional Development (CPD) obligations for three consecutive years 2013-2015, in breach of the Real...
Consumer Protection
Media release
05 Jul 2017
A property manager who stole tenants’ money has been banned for nine months, fined $3,000 and reprimanded by the State Administrative Tribunal (SAT). Brendan Geoffrey Dabinett of Morley was also ordered by the SAT to pay costs of $1,200. He admitted to breaching the Residential Tenancies Act, the Real Estate and Business Agents Act and the Code of Conduct for Agents and Sales Representatives by:...
Consumer Protection
Media release
02 Jun 2017
The Map of Bush Fire Prone Areas 2017 (the Map) that comes into effect on Thursday 1 June 2017, is now available from the Department of Fire and Emergency Services (DFES) website. This edition of the Map will show both ‘new’ bush fire prone areas and those ‘continuing’ from earlier editions of the Map. All bush fire prone areas will be coloured pink on the Map, with ‘new’ bush fire prone areas...
Building and Energy
Department News
02 Jun 2017
A Perth real estate agency’s computer system has been hacked by scammers, resulting in bogus advertisements being posted on numerous rental accommodation websites. Actions are being taken to have the fake ads removed and to have an email address being used by the scammers ( rentscall@gmail.com ) closed down. The scammers gained access to the western suburbs’ agency’s log in details for sites such...
Consumer Protection
Media release
22 May 2017
A real estate agent who forged signatures and prepared bogus listing and sales contracts has had his licence cancelled by the State Administrative Tribunal (SAT) and has been banned from working in the industry in WA for 15 years. Joseph Weng Kong Cheong and his company Easy Invest Pty Ltd , formerly based in Rivervale, were reprimanded and their licences cancelled as a result of disciplinary...
Consumer Protection
Media release
21 Apr 2017

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